11 of the 1,375 complaints about the 2014 KIA Sorento are about the driver-assist systems — 1% of everything reported for this model year. Half of the failures with a mileage on record happened before 75,000 miles.
11
Complaints
3
Crashes
1
Fires
1
Injuries
Filed with NHTSA, in their own words.
LANE DEPARTURE: BLIND SPOT DETECTION
My key fob doesn’t register even while in car, my battery drains daily has to recieve jump off every Otha day if not daily, door open indicator shows open on all doors even when closed, car locks won’t disengage automatically but your system shows no recalls something’s wrong with it
NHTSA complaint #11713715 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Backup camera doesn’t work properly it gives a blank screen
NHTSA complaint #11693668 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
Backup camera doesn’t work properly it gives a blank screen
NHTSA complaint #11693668 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
While driving at night, the instrument panel gauges and lights behind it faded away and all gauges went to 0, RPM, Gas, speedometer, temp, mileage all stopped working all at once. The headlights dimmed to almost nothing. After stopping, it was discovered that a rear sensor was basically melted off after being on fire from the inside. It put a hole right through the sensor and exposed the wire. It basically turned the sensor to ash and you can see the melted wires inside slightly poking out of the hole it melted. The radio and clock still work, so it didnt affect everything. The lights that come on when opening and closing the door were basically stuck on unless turned off manually when the car is off. (Turned off door light feature) Took me a few to figure that out. After checking fuses, the Module 3 was blown. Tried to replace the fuse but it keeps blowing because I cant currently do anything with the damaged sensor. A Kia repair guy wanted to change all the wiring, sensors, and instrument panel, costing thousands of dollars I don't have. After checking the Kia forums, this same exact issue has happened to multiple people with the 2014 Kia Sorento. If this has happened to multiple of the same vehicle, Kia should be responsible to fix it or replace the vehicle! Its dangerous! It was raining, but my car could have stayed on fire. I almost drove off the road when everything was shutting off and my headlights dimmed to nothing. The car still drives fine, so I got home, but it was hard to see and I had no idea of the speed of the vehicle. And the Kia guy said it could still catch fire again so I will have to fix it before driving it much more. I dont have the money for this or for a new car and my job is literally in my car! Check the Kia forums about the other issues and complaints, as again, this happened to multiple people and its all the same issue. Kia needs to fix this since it costs so much to fix and before someone burns up in a fire!
NHTSA complaint #11569372 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Replaced engine 1/31/23 had open recall per 21v331was not repaired even though they wasn’t suppose to return vehicle according to recall. They said It would be safe to drive.Said they had no remedy to fix they would call me. Few days car stalls alternator was hanging had to replace. They didn’t replace properly. With in a month cars brakes were acting weird took in for diagnostic back brakes no remedy. Call Kia still no parts for recall. Sept 11,23 was pulling off expressway during 5 o'clock traffic my brakes locked up I had no control. Towed to Kia they wanted 75. to look at it then 2700. to fix the brakes. And stated I had no brake fluid. Which was just checked. They said recall did not cover the repairs Neither the engine recall nor the brake, hecu, abs, stability control recall. I contacted Kia they told me they would get back to me. As of Oct.31,23 they had not done any repairs or response from Kia. So I traded my car back to Kia so I would have a vehicle for school and work. I’ve tried to get reimbursement from Kia. For rental car etc. And keep getting the run around. I have towing, rental, and repairs that they are refusing to reimburse me. I drove the recalled vehicle for 9 months and could have been killed myself, my daughter, as well as others. Kia could care less! I traded vehicle 10/31 the recall was cleared on my 2014 Sorento on 11/4 according to Nhtsa.gov 3 days they clear it so they could sell it. I m really disgusted with Kia. I’m out thousands of dollars for their neglect. They couldn’t repair the recall for longer than 9 months for me . But as soon as I trade it to them it’s repaired or they are lying just so they can sell it. Just like when they sold it to me with 2 open recalls without telling me it had them. What do I need to do? Suggestions? I do have more receipts and documents
NHTSA complaint #11553665 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Had been getting “BSD” disabled messages while driving on expressway for several months, dealer inspected twice and found nothing. On May 30, 2023 while driving on street rear differential locked not allowing rear wheel rotation for short period ( 2 street blocks ), then resumed operation but with a high pitch squealing. On May 31, 2023 l took vehicle to dealer requesting a full inspection of the differential, mileage at 133367. I was immediately told that the differential is a sealed unit and could not be inspected, but they recommended a transmission force flush, a complete fuel system flush, plus an oil and filter change. I agreed to service, but insisted they needed to test drive vehicle. Dealer called me back same day indicating vehicle ready. We picked up vehicle, $600.93 cost. We were told everything checked out fine. On way home upon entering expressway just a mile away from dealer, rear differential locked up again!! We immediately pulled over to shoulder, Had we been on expressway, our vehicle would have been rear ended ! I called dealer to come pick up vehicle, they sent a tow truck & vehicle was brought back to dealer. Dealer confirmed rear differential was seazed and would have to be replaced. A week later they called to inform us that the front differential/transfer case had also failed and also needed to be replaced. Two weeks later, on June 17, 2023 vehicle repairs were finally completed at cost this time of $7292.60, totaling $7893.53 including initial repair costs. Mileage is now at 138320, and vehicle has once again begun to display “BSD” disabled messages. Differential has been making engagement/disengagement clicking sounds as if their is a lot of backlash/slop between gears.
NHTSA complaint #11546964 — an unverified report by a vehicle owner.
LANE DEPARTURE: ASSIST
Had been getting “BSD” disabled messages while driving on expressway for several months, dealer inspected twice and found nothing. On May 30, 2023 while driving on street rear differential locked not allowing rear wheel rotation for short period ( 2 street blocks ), then resumed operation but with a high pitch squealing. On May 31, 2023 l took vehicle to dealer requesting a full inspection of the differential, mileage at 133367. I was immediately told that the differential is a sealed unit and could not be inspected, but they recommended a transmission force flush, a complete fuel system flush, plus an oil and filter change. I agreed to service, but insisted they needed to test drive vehicle. Dealer called me back same day indicating vehicle ready. We picked up vehicle, $600.93 cost. We were told everything checked out fine. On way home upon entering expressway just a mile away from dealer, rear differential locked up again!! We immediately pulled over to shoulder, Had we been on expressway, our vehicle would have been rear ended ! I called dealer to come pick up vehicle, they sent a tow truck & vehicle was brought back to dealer. Dealer confirmed rear differential was seazed and would have to be replaced. A week later they called to inform us that the front differential/transfer case had also failed and also needed to be replaced. Two weeks later, on June 17, 2023 vehicle repairs were finally completed at cost this time of $7292.60, totaling $7893.53 including initial repair costs. Mileage is now at 138320, and vehicle has once again begun to display “BSD” disabled messages. Differential has been making engagement/disengagement clicking sounds as if their is a lot of backlash/slop between gears.
NHTSA complaint #11546964 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. Kia sold me the car with open recalls. And did not disclose this. 2. I’m still paying on it and they had to replace the motor on 01/31/23 recall. 3. They again sent the car home with an open recall sc212 because they didn’t have the part to remedy the recall. (Brakes) 4. My brakes went out luckily in the parking lot. 5. Called Kia Customer Service they gave me the run around hung up on me left me on hold 27 minutes first. But I finally spoke to a supervisor and they agreed to have it towed to Mike Shaw Kia were I had purchased the car and who had done all maintenance and recall work. 6. Mile Shaw called me and now wants 75.00 to even look at my car. I have a11 yr old daughter and myself I have to take to school and work. This is a major recall I refuse to jeopardize my child’s life in this vehicle but I cannot afford to pay them anything plus the car payment insurance. And now I’m walking on top of all this.
NHTSA complaint #11544902 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Bought this vehicle on 10/18/2017 it had 93,675 miles on it. As soon as it reached 100K it began to burn oil extremely quickly!!! It needs a new Engine, which KIA should have to replace!!!
NHTSA complaint #11476634 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
I WAS DRIVING GOING ABOUT 45 TO 48 MPH ON A MAIN ROAD WITH TRAFFICE FLOWING FASTER THAN ME AND MY CAR JUST SHUT OFF. THE DASH BOARD LIGHTS ALL LID UP. IT WAS A SCARY MOMENT FOR ME AS WHEN I NOTICED AND TRIED TO BREAK A LITTLE THE BRAKES WERE LOCKED AND I COULDN'T BREAK. I HAD TO LET THE CAR ROLL UNTIL IT CAME TO COMPLETE STOP. WHEN IT CAME TO COMPLETE STOP I TURNED THE KEY AND THEN I TRIED TO RESTART THE CAR AND IT WOULD NOT RESTART IT JUST DID A CLICKING NOISE. THE ENGINE SOUNDED HORRIBLE AS IT SMELLED BURNING AND GRINDING METAL PIECES WERE HEARD. I HAVE TAKEN MY CAR SEVERAL TIMES TO THE KIA DEALERSHIP BECUASE MY ENGINE LIGHT WOULD TURN ON AND OFF OR SOMETIMES JUST FLASH AND WOULDN'T COME BACK ON. ALL KIA SAID THAT IT WAS THE MAP SENSOR THAT NEEDED TO BE REPLACED THAT WAS JUNE 18, 2019, AND NOW MY CAR JUST WON'T START.
NHTSA complaint #11407062 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
I HAVE BEEN LOCKED OUT OF CAR DUE TO KEYFOB NOT WORKING. I HAVE HAD TROUBLE OOENING THE HATCH AND SUNROOF. PRESET COMFORT SETTINGS IE SEAT, MIRROR, DOOR AND WINDOW LOCKS HAVE REVERTED TO ONES PREVIOUS TO WHAT I PUT IN FOR MYSELF. THE GPS KEPT GETTING STUCK ON THE DEALERDSHIP ADDRESS. I HAD STARTING ISSUES. NOW I OFTEN HAVE STOPPING (TURNING OFF EVERYTHING) ISSUES SO THEN HAVE TO KEEP TURNING THE CAR ON AND OFF TO FINALLY GET THE ELECTRICAL THINGS (LIGHTS, RADIO) TO TURN OFF. ITS SCARY. I ALSO HAVE THE WORST GAS MILEAGE. I STARTED IFF AT 12 MILES. AFTER SERVICING, IT WENT DOWN TO 8MI PER GALLON. IF IT GETS TO 14MI AND I GET THE CAR SERVICED, IT IMMEDIATELY DROPS BACK DOWN. THERE ARE SERIOUS ELECTRICAL ISSUES WITH THESE SORENTOS. THIS IS A 2014 AND I JUST GOT A RECALL. THE RECALL WORK WSS DONE AND I EXPERIENCED THE WHOKE ELECTRICAL CRAZINESS AGAIN WITH THE TRUNCK, LIGHTS, AND CLOCK. EVENTUALLY ALL THE LIGHTS EXCEPT ONE CAME ON. DEALERSHIP SWEARS IT IS JUST A COINCIDENCE. THEY AKSO HAVE NO ANSWER FOR THE CLOCK BEING 2 HOURS BEHIND EHEN THD CAR WAS RETURNED. THEY SSID THAT CHECKING THE HECU HAD NOTHING TO DO WITH THE LIGHTS, OR THE CLOCK. I SUSPECT NO RECALLS ON THE EKECTRICAL SYSTEM OR POOR MILEAGE WILL COME OUT UNTIL THE CAR IS 10 YEARX OLD. VEHICLE IS STATIONARY MOST OF THE TIME. I DO NOT DRIVE THAT MUCH
NHTSA complaint #11388687 — an unverified report by a vehicle owner.