Owners have filed 355 complaints
about the 2017 KIA Soul with NHTSA between 2017 and 2026.
The largest single group is the engine & cooling.
Across this model's run it ranks 12 of 16 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 38
Against the median year of the KIA Soul. 50 means typical for this
model; 100 means roughly double.
Severity — 80
15.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 47
28% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
106.5%
1,000 – 9,999 miles
117.1%
10,000 – 24,999 miles
2214.2%
25,000 – 49,999 miles
74.5%
50,000 – 74,999 miles
3421.9%
75,000 – 99,999 miles
4227.1%
100,000 – 149,999 miles
2717.4%
150,000+ miles
21.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2017peak 12Jul 2026
Recalls on the 2017 KIA Soul
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202476059,360 units in Canada
Brakes
Issue: Over time, the brake lines under the vehicle could corrode. If this happens, a brake line could fail and leak. A brake fluid leak can result in reduced braking. Safety Risk: Reduced braking can cause extended stopping distances and increase the risk of a crash. Corrective Actions: Kia will notify owners by mail and advise you to take your vehicle to a dealership to inspect the brake lines. The dealer will apply an anti-corrosion treatment and replace the brake lines, if required.
Recall 2024549647,384 units in Canada
Label
Issue: On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" appear in English only, when they should be listed as "Tires/Pneus", "Rims/Jantes", "Front/Avant" and "Rear/Arriere". Canadian regulations require this information to be listed on the label in both English and French. Safety Risk: These small errors do not affect vehicle safety. Corrective Actions: This is not a recall. Kia has corrected the compliance label for all new vehicles.
Recall 202434538,309 units in Canada
Electrical
Issue: On certain vehicles, the wiring for the heated seat could disconnect and cause the seat heaters to overheat. Safety Risk: A seat heater that overheats could create the risk of a burn injury. Corrective Actions: Kia will notify owners by mail and advise you to take your vehicle to a dealership to replace the seat heater electronic control unit. The dealer will also replace the seat heater pad(s), as necessary.
Recall 202202358,054 units in Canada
Airbag
Issue: On certain vehicles, a defect in the airbag control unit could cause the airbag warning light to turn on. If this happens, the airbag system may not work properly, and the airbags may not inflate in a crash. Safety Risk: An airbag system that does not work properly could create an increased risk of injury in a crash. Corrective Actions: Kia will notify owners by mail and instruct you to take your vehicle to a dealer to update the airbag control unit software. If the airbag warning light is on because of diagnostic trouble code B1620, the dealer will replace the airbag control unit.
Recall 202173319,923 units in Canada
Engine
Issue: Kia Canada is conducting a Product Improvement Campaign that provides an update to the engine control module to detect potential problems before an engine fails. An engine failure could cause a sudden loss of power with an inability to restart. Note: This only affects vehicles equipped with a 2.0 L Nu GDI engine. Safety Risk: A sudden loss of engine power could increase the risk of an accident. An engine failure could also create the risk of a fire. Corrective Actions: Kia will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to update the software for the engine control module. Note: Kia recommends that you should always follow the correct vehicle maintenance schedule, which is printed in the Owner's Manual. If you experience unusual engine noise, reduced power, or a check engine/oil warning light, Kia advises you to immediately visit a Kia dealership to have your vehicle diagnosed.
Reports where the owner recorded a crash, a fire, an injury or a death.
Margate, FLFire
ELECTRICAL SYSTEM
I reported the issue yesterday, but we have additional information. Here is a timeline of the incident as recorded by the doorbell camera: 2026-05-03 085400 Car parked 101423 Car is already trying to start by itself 101713 Car still starting, starter slowing down 101734 Starter sounds overheated 101740 Starter slows to stop 101835 First visible smoke 102304 Neighbor notices 102338 I was notified 102452 Used extinguisher 102600 Fire out 102744 Called the fire department 103600 Fire department arrives shortly after I have camera videos showing much of the timeline. I cannot upload because they exceed the limits of this form. Well over an hour after the car was driven, the starter engaged. It ran for almost 4 minutes straight as far as I can tell. In the videos we have, you can hear it seize up from the heat. About a minute later, smoke is visible. Had this not been caught in thte timely manner that it was, it would have been devastating. Here is a link to two of the videos. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11735880 — an unverified report by a vehicle owner.
Margate, FLFire
ENGINE
I reported the issue yesterday, but we have additional information. Here is a timeline of the incident as recorded by the doorbell camera: 2026-05-03 085400 Car parked 101423 Car is already trying to start by itself 101713 Car still starting, starter slowing down 101734 Starter sounds overheated 101740 Starter slows to stop 101835 First visible smoke 102304 Neighbor notices 102338 I was notified 102452 Used extinguisher 102600 Fire out 102744 Called the fire department 103600 Fire department arrives shortly after I have camera videos showing much of the timeline. I cannot upload because they exceed the limits of this form. Well over an hour after the car was driven, the starter engaged. It ran for almost 4 minutes straight as far as I can tell. In the videos we have, you can hear it seize up from the heat. About a minute later, smoke is visible. Had this not been caught in thte timely manner that it was, it would have been devastating. Here is a link to two of the videos. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11735880 — an unverified report by a vehicle owner.
Margate, FLFire
ELECTRICAL SYSTEM
After multiple recent services at the dealership, the car caught fire while idle in the driveway. The fire was under the hood in the front part of the engine compartment, just behind the latch mechanism. Fire was extinguished and verified by the local fire department. The parking spaces are close to other cars and townhouses.
NHTSA complaint #11735549 — an unverified report by a vehicle owner.
Starrucca, PACrash2 injured
SERVICE BRAKES
2017,Kia soul plus brakes failed with no warning and we crashed into an intersection and hit a dump truck. I suffered severe broken bones including a compound femur fracture and broken arm. I was trapped in the car for over a hour. Both my arm and leg have rods and pins now. I also suffer from severe ptsd and nightmares. I hospitalized from 6/25-7/4, and in a nursing home until 7/4-8/1, learning to walk again. I received the voluntary recall letter on 7/11when I was in the nursing home. It was sent too little too late. I’m contacting an attorney and Kia deserves to pay. Kozlowski towing took the care away. I do not know if they still have it
NHTSA complaint #11677994 — an unverified report by a vehicle owner.
at 63,000 milesKailua Kona, HIFire
EXTERIOR LIGHTING:TAIL LIGHTS
The contact owns a 2017 Kia Soul. While the contact was asleep, they were awoken by an abnormal burning smell. Upon investigation, the contact discovered that the rear end of the vehicle had caught fire. A neighbor called the authorities and the fire department extinguished the fire. The fire department informed the contact that the fire was caused by an electrical wiring failure in the rear taillights. No injuries were reported. A police report was filed. The vehicle remained in the contact's possession. The vehicle had yet to be inspected or diagnosed for the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 63,000.
NHTSA complaint #11610986 — an unverified report by a vehicle owner.
at 63,000 milesKailua Kona, HIFire
ELECTRICAL SYSTEM
The contact owns a 2017 Kia Soul. While the contact was asleep, they were awoken by an abnormal burning smell. Upon investigation, the contact discovered that the rear end of the vehicle had caught fire. A neighbor called the authorities and the fire department extinguished the fire. The fire department informed the contact that the fire was caused by an electrical wiring failure in the rear taillights. No injuries were reported. A police report was filed. The vehicle remained in the contact's possession. The vehicle had yet to be inspected or diagnosed for the failure. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 63,000.
NHTSA complaint #11610986 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
West Townsend, MA
ENGINE
One day I noticed my oil light flashed on and off about three times during a drive down the road, simultaneously a loud knocking started in my engine. Although I had gotten my oil changed just a couple months prior and always practiced appropriate maintenance I decided to pull over and check my oil, it was empty. No warnings, the oil light had never come on, the engine light had never come on. A modern car shouldn’t have complete engine failure due to oil starvation with no warning whatsoever. That is separate from the other problem where the car had obviously been burning oil excessively. I got my vehicle towed to the dealership and was told I don’t fall under any warranties. The cars engine failed at 92,000 miles with no warning, with regular maintenance and with low mileage driven per week.
NHTSA complaint #11752468 — an unverified report by a vehicle owner.
Las Vegas, NV
POWER TRAIN
The engine has structural manufacturer defect causing extreme internal engine oil consumption with zero external leaks, creating a severe risk of sudden oil starvation catastrophic mechanical engine failure. The severe oil consumption problem was confirmed by a certified national corporate service center (Firestone Auto Care). An intermittent P0420 catalytic converter warning is actively appearing on the dashboard, which is a documented consequence of internal engine oil burning. When attempting to get this mechanical defect diagnosed and repaired under the class-action parameters, manufacturer dealerships (Findlay Kia and Jim Marsh Kia) declined to schedule the mandatory manufacturer diagnostic testing, preventing a known vehicle defect from being resolved.
NHTSA complaint #11750111 — an unverified report by a vehicle owner.
Las Vegas, NV
ENGINE
The engine has structural manufacturer defect causing extreme internal engine oil consumption with zero external leaks, creating a severe risk of sudden oil starvation catastrophic mechanical engine failure. The severe oil consumption problem was confirmed by a certified national corporate service center (Firestone Auto Care). An intermittent P0420 catalytic converter warning is actively appearing on the dashboard, which is a documented consequence of internal engine oil burning. When attempting to get this mechanical defect diagnosed and repaired under the class-action parameters, manufacturer dealerships (Findlay Kia and Jim Marsh Kia) declined to schedule the mandatory manufacturer diagnostic testing, preventing a known vehicle defect from being resolved.
NHTSA complaint #11750111 — an unverified report by a vehicle owner.
Las Vegas, NV
FUEL/PROPULSION SYSTEM
The engine has structural manufacturer defect causing extreme internal engine oil consumption with zero external leaks, creating a severe risk of sudden oil starvation catastrophic mechanical engine failure. The severe oil consumption problem was confirmed by a certified national corporate service center (Firestone Auto Care). An intermittent P0420 catalytic converter warning is actively appearing on the dashboard, which is a documented consequence of internal engine oil burning. When attempting to get this mechanical defect diagnosed and repaired under the class-action parameters, manufacturer dealerships (Findlay Kia and Jim Marsh Kia) declined to schedule the mandatory manufacturer diagnostic testing, preventing a known vehicle defect from being resolved.
NHTSA complaint #11750111 — an unverified report by a vehicle owner.
at 197,000 milesYuma Proving Ground, AZ
ENGINE
The contact owns a 2017 Kia Soul. The contact stated that while driving approximately 65 MPH, a loud knocking sound was heard, and the vehicle's speed decreased to approximately 25 MPH. The contact was able to safely pull over into a parking lot. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 197,000
NHTSA complaint #11743757 — an unverified report by a vehicle owner.
Lawrence, KS
ENGINE
2017 Kia Soul, 1.6L Gamma GDI engine, ~82,000 miles. Vehicle exhibits excessive oil consumption consistent with the known piston ring defect addressed in Kia TSB ENG222 (covering 2012–2019 Souls with Gamma/Nu engines) and consistent with the E2 Class Action Settlement that covered the same engine in 2012–2016 model years. The oil consumption has destroyed the catalytic converter, causing the engine to stall. The vehicle is not currently drivable. Kia dealer has refused to perform the oil consumption test or evaluate engine warranty coverage until the owner pays out of pocket to replace the catalytic converters (quoted at $6,000). Requesting NHTSA expand the existing Gamma engine recall coverage to include 2017 model year, which currently falls in a coverage gap despite using the identical defective engine.
NHTSA complaint #11738789 — an unverified report by a vehicle owner.
Miramar, FL
POWER TRAIN
2017 KIA SOUL, at approximately 87,000 miles began to show intermittent oil warning lights under regular G-loads pointing to oil starvation issues.Vehicle was taken to KIA Dealer for oil change. Dealer stated that possible oil consumption would trigger a need to return to dealer before the 1000 mile marker for second round of warranty checks per TSB 222 rev 8 Excessive Oil Consumption Nu/GAMMA/theta/kappa engines. Dealer is claiming that PN Oil Pressure Switch 94750 37100 is culprit and wanting to charge for service and parts. Existing TSB 237, Oil Pressure Switch Replacement, which outlines that the lambda engines have this exact same PN covered under warranty at no cost to client. This should set precedent that the TSB needs to include the same engine types in TSB 222 as the issue seems to be recurrent in engine types across the fleet of KIA manufactured vehicles. KIA corporate has a letter outlining that the repairs are to be covered by dealers for the Oil Pressure Switch in question.
NHTSA complaint #11737896 — an unverified report by a vehicle owner.
Miramar, FL
ENGINE
2017 KIA SOUL, at approximately 87,000 miles began to show intermittent oil warning lights under regular G-loads pointing to oil starvation issues.Vehicle was taken to KIA Dealer for oil change. Dealer stated that possible oil consumption would trigger a need to return to dealer before the 1000 mile marker for second round of warranty checks per TSB 222 rev 8 Excessive Oil Consumption Nu/GAMMA/theta/kappa engines. Dealer is claiming that PN Oil Pressure Switch 94750 37100 is culprit and wanting to charge for service and parts. Existing TSB 237, Oil Pressure Switch Replacement, which outlines that the lambda engines have this exact same PN covered under warranty at no cost to client. This should set precedent that the TSB needs to include the same engine types in TSB 222 as the issue seems to be recurrent in engine types across the fleet of KIA manufactured vehicles. KIA corporate has a letter outlining that the repairs are to be covered by dealers for the Oil Pressure Switch in question.
NHTSA complaint #11737896 — an unverified report by a vehicle owner.
Dade City, FL
STEERING
The vehicle experiences major engine performance issues following a replacement engine installation (approximately 8,000 miles on the new engine). Additionally, the catalytic converter is malfunctioning, the steering exhibits significant pulsation during braking, and the suspension system is malfunctioning. These combined defects create an unsafe driving condition and pose a serious risk to the driver, passengers, and other motorists.
NHTSA complaint #11736438 — an unverified report by a vehicle owner.
Dade City, FL
SUSPENSION
The vehicle experiences major engine performance issues following a replacement engine installation (approximately 8,000 miles on the new engine). Additionally, the catalytic converter is malfunctioning, the steering exhibits significant pulsation during braking, and the suspension system is malfunctioning. These combined defects create an unsafe driving condition and pose a serious risk to the driver, passengers, and other motorists.
NHTSA complaint #11736438 — an unverified report by a vehicle owner.
Dade City, FL
ENGINE
The vehicle experiences major engine performance issues following a replacement engine installation (approximately 8,000 miles on the new engine). Additionally, the catalytic converter is malfunctioning, the steering exhibits significant pulsation during braking, and the suspension system is malfunctioning. These combined defects create an unsafe driving condition and pose a serious risk to the driver, passengers, and other motorists.
NHTSA complaint #11736438 — an unverified report by a vehicle owner.
Margate, FLFire
ELECTRICAL SYSTEM
I reported the issue yesterday, but we have additional information. Here is a timeline of the incident as recorded by the doorbell camera: 2026-05-03 085400 Car parked 101423 Car is already trying to start by itself 101713 Car still starting, starter slowing down 101734 Starter sounds overheated 101740 Starter slows to stop 101835 First visible smoke 102304 Neighbor notices 102338 I was notified 102452 Used extinguisher 102600 Fire out 102744 Called the fire department 103600 Fire department arrives shortly after I have camera videos showing much of the timeline. I cannot upload because they exceed the limits of this form. Well over an hour after the car was driven, the starter engaged. It ran for almost 4 minutes straight as far as I can tell. In the videos we have, you can hear it seize up from the heat. About a minute later, smoke is visible. Had this not been caught in thte timely manner that it was, it would have been devastating. Here is a link to two of the videos. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11735880 — an unverified report by a vehicle owner.
Margate, FLFire
ENGINE
I reported the issue yesterday, but we have additional information. Here is a timeline of the incident as recorded by the doorbell camera: 2026-05-03 085400 Car parked 101423 Car is already trying to start by itself 101713 Car still starting, starter slowing down 101734 Starter sounds overheated 101740 Starter slows to stop 101835 First visible smoke 102304 Neighbor notices 102338 I was notified 102452 Used extinguisher 102600 Fire out 102744 Called the fire department 103600 Fire department arrives shortly after I have camera videos showing much of the timeline. I cannot upload because they exceed the limits of this form. Well over an hour after the car was driven, the starter engaged. It ran for almost 4 minutes straight as far as I can tell. In the videos we have, you can hear it seize up from the heat. About a minute later, smoke is visible. Had this not been caught in thte timely manner that it was, it would have been devastating. Here is a link to two of the videos. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11735880 — an unverified report by a vehicle owner.
Margate, FLFire
ELECTRICAL SYSTEM
After multiple recent services at the dealership, the car caught fire while idle in the driveway. The fire was under the hood in the front part of the engine compartment, just behind the latch mechanism. Fire was extinguished and verified by the local fire department. The parking spaces are close to other cars and townhouses.
NHTSA complaint #11735549 — an unverified report by a vehicle owner.
at 128,129 milesKingwood, TX
ENGINE
The contact owns a 2017 Kia Soul. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The contact added oil to the vehicle; however, the vehicle went into LIMP Mode and failed to exceed 60 MPH while driving. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine needed to be replaced; however, the contact was informed that the engine replacement was not covered under an unknown class-action lawsuit settlement recall because only 12 out of the required 17 oil change service records were available. The manufacturer was notified of the failure and made the same assessment. The vehicle was not repaired. The failure mileage was approximately 128,129.
NHTSA complaint #11734660 — an unverified report by a vehicle owner.
Phoenix, AZ
UNKNOWN OR OTHER
The paint is continuing to peel off and its getting worse. When I called Kia they said it is not covered. Apparently this is a manufacturing defect. I would really like this to be corrected if possible. T;hank you, Gail LeBrun
NHTSA complaint #11730421 — an unverified report by a vehicle owner.
Myrtle Beach, SC
ENGINE
We heard a ticking noise, and took it to the autoshop. After investigating, they found that it was a total engine failure. The mechanics encouraged us to check the vin number, because total engine failure for the 2017 Kia Soul was very common. Our vin did not appear in this recall, but all the symptoms are the same. We've had regular maintenance, and it's less than 80k miles.
NHTSA complaint #11728291 — an unverified report by a vehicle owner.
Canyon Lake, TX
ENGINE
Driving on busy highway with one passenger. Vehicle began losing power and acceleration, but no warning lights came on. Kept driving for 20 miles and oil warning light came on, but temp vuage registered fine. I parked, checked fluid amounts, and oil was extremely low (even though it had been checked the week prior and was full). Put 2 quarts in, started vehicle and warning lights went off. Proceeded back on to highway, drove 5 miles and engine lost acceleration and started knocking loudly, and all the warning gauges lit up. I pulled into parking lot, turned off the vehicle. Checked oil level and it was fine. Got towed home. Fairly certain it's the rod bearing. Engine has about 103,000 miles on it and has been well maintained. I see so many of this exact complaint, but our year model seemed to be ignored with a recall. Have loved our Kia's until now. Watchable got Hyundai?
NHTSA complaint #11726069 — an unverified report by a vehicle owner.
Garner, NC
POWER TRAIN
While driving under normal conditions, the check engine light began flashing and the vehicle suddenly lost power and entered limp mode. Acceleration was severely limited, making it difficult to maintain speed in traffic. The vehicle was later diagnosed with diagnostic trouble code P1326, which is associated with engine rod bearing failure. This caused an unexpected loss of engine power and created a safety risk while driving. The vehicle had to be taken to a dealership for inspection due to the severity of the power loss.
NHTSA complaint #11715878 — an unverified report by a vehicle owner.
Garner, NC
ENGINE
While driving under normal conditions, the check engine light began flashing and the vehicle suddenly lost power and entered limp mode. Acceleration was severely limited, making it difficult to maintain speed in traffic. The vehicle was later diagnosed with diagnostic trouble code P1326, which is associated with engine rod bearing failure. This caused an unexpected loss of engine power and created a safety risk while driving. The vehicle had to be taken to a dealership for inspection due to the severity of the power loss.
NHTSA complaint #11715878 — an unverified report by a vehicle owner.
Garner, NC
FUEL/PROPULSION SYSTEM
While driving under normal conditions, the check engine light began flashing and the vehicle suddenly lost power and entered limp mode. Acceleration was severely limited, making it difficult to maintain speed in traffic. The vehicle was later diagnosed with diagnostic trouble code P1326, which is associated with engine rod bearing failure. This caused an unexpected loss of engine power and created a safety risk while driving. The vehicle had to be taken to a dealership for inspection due to the severity of the power loss.
NHTSA complaint #11715878 — an unverified report by a vehicle owner.
Independence, MO
ENGINE
While driving, the vehicle suffered a sudden and total engine seizure and loss of power (stalling), creating a life-threatening hazard in traffic . A certified Kia technician diagnosed a seized short block, multi-cylinder misfires (P0300-P0304), and a hole in the exhaust valve. This failure is identical to the defects in Recall SC176 and the Engine Litigation II Settlement. Furthermore, the dealer previously refused my request for the KSDS safety software update, which would have prevented this catastrophic seizure by triggering Limp Home Mode.
NHTSA complaint #11715590 — an unverified report by a vehicle owner.
Seffner, FL
ELECTRICAL SYSTEM
I’ve had to get three oil changes in just five months of owning my vehicle. Honda of Brandon sold it to me with a clean Car-Fax report, but I’m now facing a possible manifold and catalytic converter replacement costing $4,200. When the service department called the warranty company, they claimed it was a catalytic converter issue, but it turned out to be an O-2 sensor, which would cost about $460. One month after purchase, I had to replace the ignition coil and requested spark plug replacements, though I wouldn’t have known if a spark plug was bad. That repair bill alone came to $802.17, just a month after buying the car. Problem with battery. Oil has to keep being replaced and no one knows since not on ground has to be going in the engine. service rpt are Aug/19, 2025, jan 20,2026
NHTSA complaint #11712473 — an unverified report by a vehicle owner.
Seffner, FL
ENGINE
I’ve had to get three oil changes in just five months of owning my vehicle. Honda of Brandon sold it to me with a clean Car-Fax report, but I’m now facing a possible manifold and catalytic converter replacement costing $4,200. When the service department called the warranty company, they claimed it was a catalytic converter issue, but it turned out to be an O-2 sensor, which would cost about $460. One month after purchase, I had to replace the ignition coil and requested spark plug replacements, though I wouldn’t have known if a spark plug was bad. That repair bill alone came to $802.17, just a month after buying the car. Problem with battery. Oil has to keep being replaced and no one knows since not on ground has to be going in the engine. service rpt are Aug/19, 2025, jan 20,2026
NHTSA complaint #11712473 — an unverified report by a vehicle owner.
Kingston, NY
ENGINE
The engine failed while driving on the highway, putting myself and others at risk. First the car started shaking, then the check engine light flickered. Fortunately, I was able to get off the highway, but I was far from home. The engine failure was confirmed by an independent service center and a dealer. The vehicle was inspected by a third party and since it was still under warranty, the engine was rebuilt. A few weeks later, the check engine light came on again, this time 0420 code. The dealer where I purchased the vehicle called it in to the warranty company, and they have reset the check engine light and asked me to keep driving the car to see if the light comes back on. All of this happened after the car had undergone oil consumption testing, and a previous claim for a new engine had been denied both by the warranty company and the manufacturer.
NHTSA complaint #11712485 — an unverified report by a vehicle owner.