Owners have filed 196 complaints
about the 2019 KIA Soul with NHTSA between 2019 and 2026.
The largest single group is the engine & cooling.
Across this model's run it ranks 8 of 16 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 21
Against the median year of the KIA Soul. 50 means typical for this
model; 100 means roughly double.
Severity — 100
23% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 81
48% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
34.9%
1,000 – 9,999 miles
1016.4%
10,000 – 24,999 miles
813.1%
25,000 – 49,999 miles
1016.4%
50,000 – 74,999 miles
1016.4%
75,000 – 99,999 miles
711.5%
100,000 – 149,999 miles
1321.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2019peak 12Jul 2026
NHTSA investigations into the 2019 KIA Soul
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22003Opened 12 Sep 2022Closed 12 Dec 2023ENGINE
Loss of Motive Power
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complain...
Recalls on the 2019 KIA Soul
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202476059,360 units in Canada
Brakes
Issue: Over time, the brake lines under the vehicle could corrode. If this happens, a brake line could fail and leak. A brake fluid leak can result in reduced braking. Safety Risk: Reduced braking can cause extended stopping distances and increase the risk of a crash. Corrective Actions: Kia will notify owners by mail and advise you to take your vehicle to a dealership to inspect the brake lines. The dealer will apply an anti-corrosion treatment and replace the brake lines, if required.
Recall 2024549647,384 units in Canada
Label
Issue: On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" appear in English only, when they should be listed as "Tires/Pneus", "Rims/Jantes", "Front/Avant" and "Rear/Arriere". Canadian regulations require this information to be listed on the label in both English and French. Safety Risk: These small errors do not affect vehicle safety. Corrective Actions: This is not a recall. Kia has corrected the compliance label for all new vehicles.
Recall 202434538,309 units in Canada
Electrical
Issue: On certain vehicles, the wiring for the heated seat could disconnect and cause the seat heaters to overheat. Safety Risk: A seat heater that overheats could create the risk of a burn injury. Corrective Actions: Kia will notify owners by mail and advise you to take your vehicle to a dealership to replace the seat heater electronic control unit. The dealer will also replace the seat heater pad(s), as necessary.
Recall 202202358,054 units in Canada
Airbag
Issue: On certain vehicles, a defect in the airbag control unit could cause the airbag warning light to turn on. If this happens, the airbag system may not work properly, and the airbags may not inflate in a crash. Safety Risk: An airbag system that does not work properly could create an increased risk of injury in a crash. Corrective Actions: Kia will notify owners by mail and instruct you to take your vehicle to a dealer to update the airbag control unit software. If the airbag warning light is on because of diagnostic trouble code B1620, the dealer will replace the airbag control unit.
Recall 202173319,923 units in Canada
Engine
Issue: Kia Canada is conducting a Product Improvement Campaign that provides an update to the engine control module to detect potential problems before an engine fails. An engine failure could cause a sudden loss of power with an inability to restart. Note: This only affects vehicles equipped with a 2.0 L Nu GDI engine. Safety Risk: A sudden loss of engine power could increase the risk of an accident. An engine failure could also create the risk of a fire. Corrective Actions: Kia will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to update the software for the engine control module. Note: Kia recommends that you should always follow the correct vehicle maintenance schedule, which is printed in the Owner's Manual. If you experience unusual engine noise, reduced power, or a check engine/oil warning light, Kia advises you to immediately visit a Kia dealership to have your vehicle diagnosed.
Reports where the owner recorded a crash, a fire, an injury or a death.
Muskegon, MIFire
ELECTRICAL SYSTEM
Engine and engine components caught fire while driving. This put my husbands life at risk and could have caused harm to other drivers if he was driving on a busier road. Car fire could have completely engulfed the car and caused harm or even death. Fire department was called to assist with extinguishing the fire and to ensure that further danger did not persist.
NHTSA complaint #11743824 — an unverified report by a vehicle owner.
Muskegon, MIFire
ENGINE
Engine and engine components caught fire while driving. This put my husbands life at risk and could have caused harm to other drivers if he was driving on a busier road. Car fire could have completely engulfed the car and caused harm or even death. Fire department was called to assist with extinguishing the fire and to ensure that further danger did not persist.
NHTSA complaint #11743824 — an unverified report by a vehicle owner.
Muskegon, MIFire
FUEL/PROPULSION SYSTEM
Engine and engine components caught fire while driving. This put my husbands life at risk and could have caused harm to other drivers if he was driving on a busier road. Car fire could have completely engulfed the car and caused harm or even death. Fire department was called to assist with extinguishing the fire and to ensure that further danger did not persist.
NHTSA complaint #11743824 — an unverified report by a vehicle owner.
Annville, PACrash
AIR BAGS
This vehicle was seriously damaged in a crash. No airbags deployed. The vehicle was totaled. Another vehicle went through red light and crashed into my car.
NHTSA complaint #11718103 — an unverified report by a vehicle owner.
at 80,000 milesSeminole, FLCrash1 injured
SEAT BELTS
The contact owned a 2019 Kia Soul. The contact stated that while driving approximately 40 MPH, another vehicle stopped in front of the contact’s vehicle and the brake pedal was depressed to attempt to avoid a crash; however, the vehicle skidded and crashed into the rear of the other vehicle. There was no warning light illuminated. During the crash the front end and the hood of the vehicle was severely damaged, but the air bags did not deploy. Additionally, the seat belt malfunctioned and failed to secure the contact in the seat, causing the contact's chest and stomach to impact the steering wheel. The contact sustained a bruised chest and neck injury but had not yet sought medical treatment. The contact stated that an appointment was schedule to see her Primary Care Physician. The contact was unaware of any injuries to the other driver. A Police report was filed at the scene but was not available. The vehicle was towed away from the scene. The contact stated that the vehicle was destroyed. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 80,000.
NHTSA complaint #11701523 — an unverified report by a vehicle owner.
at 80,000 milesSeminole, FLCrash1 injured
AIR BAGS
The contact owned a 2019 Kia Soul. The contact stated that while driving approximately 40 MPH, another vehicle stopped in front of the contact’s vehicle and the brake pedal was depressed to attempt to avoid a crash; however, the vehicle skidded and crashed into the rear of the other vehicle. There was no warning light illuminated. During the crash the front end and the hood of the vehicle was severely damaged, but the air bags did not deploy. Additionally, the seat belt malfunctioned and failed to secure the contact in the seat, causing the contact's chest and stomach to impact the steering wheel. The contact sustained a bruised chest and neck injury but had not yet sought medical treatment. The contact stated that an appointment was schedule to see her Primary Care Physician. The contact was unaware of any injuries to the other driver. A Police report was filed at the scene but was not available. The vehicle was towed away from the scene. The contact stated that the vehicle was destroyed. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 80,000.
NHTSA complaint #11701523 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 59,000 milesCincinnati, OH
ENGINE AND ENGINE COOLING
The contact owns a 2019 Kia Soul. The contact stated that while driving at an undisclosed speed, there was a burning odor and smoke coming from the exhaust pipe. Additionally, the engine was consuming an excessive amount of engine oil. The contact pulled over and checked the engine oil level, and the dipstick indicated that the engine oil level was extremely low. The contact stated that engine oil was added to the engine. The vehicle was taken to the dealer, where it failed the oil consumption test; however, the manufacturer declined to replace the engine and informed the contact that the vehicle was not covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 59,000.
NHTSA complaint #11753284 — an unverified report by a vehicle owner.
Savannah, GA
UNKNOWN OR OTHER
I purchased a 2019 Kia Soul in June 2022. Since purchasing the vehicle, it has been stolen three separate times. During at least one theft, the steering column was damaged to bypass the ignition, and responding officers indicated the theft method was consistent with the widely reported Kia theft method. I had possession of my keys during the incidents. The repeated thefts created a significant safety risk, financial loss, and left me without reliable transportation. I am concerned the vehicle’s theft-deterrent system did not provide reasonable protection against unauthorized operation. Police reports were filed for each theft, and the incidents have been reported to Kia. I am submitting this complaint so NHTSA can evaluate whether this vehicle’s anti-theft system presents a safety-related defect or warrants further investigation.
NHTSA complaint #11750480 — an unverified report by a vehicle owner.
Savannah, GA
STRUCTURE:BODY
I purchased a 2019 Kia Soul in June 2022. Since purchasing the vehicle, it has been stolen three separate times. During at least one theft, the steering column was damaged to bypass the ignition, and responding officers indicated the theft method was consistent with the widely reported Kia theft method. I had possession of my keys during the incidents. The repeated thefts created a significant safety risk, financial loss, and left me without reliable transportation. I am concerned the vehicle’s theft-deterrent system did not provide reasonable protection against unauthorized operation. Police reports were filed for each theft, and the incidents have been reported to Kia. I am submitting this complaint so NHTSA can evaluate whether this vehicle’s anti-theft system presents a safety-related defect or warrants further investigation.
NHTSA complaint #11750480 — an unverified report by a vehicle owner.
Savannah, GA
ELECTRICAL SYSTEM
I purchased a 2019 Kia Soul in June 2022. Since purchasing the vehicle, it has been stolen three separate times. During at least one theft, the steering column was damaged to bypass the ignition, and responding officers indicated the theft method was consistent with the widely reported Kia theft method. I had possession of my keys during the incidents. The repeated thefts created a significant safety risk, financial loss, and left me without reliable transportation. I am concerned the vehicle’s theft-deterrent system did not provide reasonable protection against unauthorized operation. Police reports were filed for each theft, and the incidents have been reported to Kia. I am submitting this complaint so NHTSA can evaluate whether this vehicle’s anti-theft system presents a safety-related defect or warrants further investigation.
NHTSA complaint #11750480 — an unverified report by a vehicle owner.
Leesport, PA
ENGINE
I was driving through a busy intersection when the vehicle stopped accelerating causing risk to myself and other drivers. I was able to get the vehicle through the intersection and pulled over. I turned the vehicle off and it would not restart. I had the vehicle towed to my local independent service center where a diagnostic was performed. It was found to be engine failure due to the connecting rod to the pistons. It resulted in a loud rod knock and white smoke from the engine. There were no warning lights or sounds or quality of driving prior to the failure until the vehicle suddenly stopped accelerating. Vehicle was regularly maintained. Kia is currently in a lawsuit due to engine failure but does not include my VIN even though it experienced the same exact cause of engine failure as many of their other vehicles. The vehicle has not been inspected by the manufacturer, police, or insurance representives.
NHTSA complaint #11750368 — an unverified report by a vehicle owner.
Philadelphia, PA
ENGINE
My engine has suffered a mechanical failure that makes the vehicle stall or lose power while driving, creating a massive highway safety hazard. Kia is using a software update loophole to deny fixing a physical, dangerous manufacturing defect.
NHTSA complaint #11748851 — an unverified report by a vehicle owner.
Philadelphia, PA
ENGINE
My engine has suffered a mechanical failure that makes the vehicle stall or lose power while driving, creating a massive highway safety hazard. Kia is using a software update loophole to deny fixing a physical, dangerous manufacturing defect.
NHTSA complaint #11747782 — an unverified report by a vehicle owner.
Muskegon, MIFire
ELECTRICAL SYSTEM
Engine and engine components caught fire while driving. This put my husbands life at risk and could have caused harm to other drivers if he was driving on a busier road. Car fire could have completely engulfed the car and caused harm or even death. Fire department was called to assist with extinguishing the fire and to ensure that further danger did not persist.
NHTSA complaint #11743824 — an unverified report by a vehicle owner.
Muskegon, MIFire
ENGINE
Engine and engine components caught fire while driving. This put my husbands life at risk and could have caused harm to other drivers if he was driving on a busier road. Car fire could have completely engulfed the car and caused harm or even death. Fire department was called to assist with extinguishing the fire and to ensure that further danger did not persist.
NHTSA complaint #11743824 — an unverified report by a vehicle owner.
Muskegon, MIFire
FUEL/PROPULSION SYSTEM
Engine and engine components caught fire while driving. This put my husbands life at risk and could have caused harm to other drivers if he was driving on a busier road. Car fire could have completely engulfed the car and caused harm or even death. Fire department was called to assist with extinguishing the fire and to ensure that further danger did not persist.
NHTSA complaint #11743824 — an unverified report by a vehicle owner.
Rittman, OH
ENGINE
On [XXX], while my vehicle was at the dealership for a federally mandated engine replacement recall (Campaign PI2107Y/Z), the service department attempted to obstruct the completion of the safety repair. The dealership informed me that unless I paid a 264.40 fee for maintenance and fluids, they were required by the manufacturer to drain the old, contaminated coolant from my failed engine and reuse it in the brand-new replacement engine. This threat of intentional contamination poses a severe safety risk, as reusing old fluid from a failed engine can lead to premature engine failure or overheating, potentially creating another hazardous situation on the road. I contacted the manufacturer corporate office (Case [XXX]), and they confirmed that no such requirement to reuse old coolant exists and that the dealership had not even attempted to file a claim for fluids. The dealership misrepresented manufacturer policy to monetize a free safety recall and threatened to sabotage the integrity of the new engine to force a sale. This issue was confirmed to be a dealership-level fabrication by the manufacturer’s corporate customer service line. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11733744 — an unverified report by a vehicle owner.
Tomball, TX
ENGINE
Engine has 86k miles and has been well maintained. Recently it started to consume oil rapidly as per last oil change report. We took it to dealership after oil change mechanic suggested needing to have problems looked at per Kias recent service bulletins on high oil consumption issues. I requested the car be evaluated for the oil issue and the dealership service tech confirmed "engine damage DUE TO high oil consumption" but would not perform oil consumption test. The particular vin is not included in current recalls or bulletins but has the same engine as other model years that are in the recall/bulletins for engine oil consumption. Dealership suggests engine replacement but the car is out of warranty because it changed owners before 100k miles. I have opened a case with kia and, to date, they continue to deny the engine replacement due to car being out of warranty. This oil consumption issue is a MAJOR SAFETY RISK and ALL KIAS HAVING THIS ENGINE ISSUE should be offered replacement by Kia, assuming regular maintenance is proven. Other Kias with this same engine are being replaced at Kias expense but Kia is trying to save money by only approving certain year models, leaving thousands of Kia owners left at having to replace engines at the owners expense (over $9000 dollars) when the car itself is no longer worth barely half of that cost. The NHTSA needs to step in to protect the consumers and issue a bulletin for any Kia model having this type of oil consumption issue before more people die or suffer major breakdowns and wrecks from car fires or engine lock ups.
NHTSA complaint #11732228 — an unverified report by a vehicle owner.
Tulsa, OK
ENGINE
I have a code of P0420 show up on a vehicle diagnostic test. This is directly related to recall SA363 ECU LOGIC . The engine light kept coming on. I was driving on the highway and the car stalled and then stopped as I was coming off the exit.
NHTSA complaint #11731602 — an unverified report by a vehicle owner.
at 121,009 milesLa Habra, CA
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2019 Kia Soul. While driving at an undisclosed speed, the vehicle began shaking violently and made a loud knocking sound. The contact experienced a loss of automotive power, and the vehicle was unable to accelerate as intended. The contact stated that the catalytic converter needed to be repaired. The vehicle was taken to a dealer, where it was diagnosed and determined that the engine needed to be replaced. However, the dealer stated that the engine had to seize for the replacement to be covered. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 121,009.
NHTSA complaint #11731246 — an unverified report by a vehicle owner.
Quincy, IL
ENGINE
I have always taken my 2019 Kia Soul to the dealership in Quincy IL, where I had purchased it from as the first and only owner. I have recently drove it to work and it made an awful noise and started to run rough. Upon taking it to the dealership I learned that cylinder number 3 had blown and even melted the coil pack connector boot to the spark plug. It has used more oil than usual over the years in-between oil and filter changes. Since this problem has occurred, I have learned that the engine manufacturer has had similar issues with engine failure in multiple models. Including 2019 Kia Soul such as mine. I would like for it to be replaced under the same settlement for this engine type and it's flaws.
NHTSA complaint #11731005 — an unverified report by a vehicle owner.
at 121,009 milesLa Habra, CA
ENGINE
The contact owns a 2019 Kia Soul. While driving at an undisclosed speed, the vehicle began shaking violently and made a loud knocking sound. The contact experienced a loss of automotive power, and the vehicle was unable to accelerate as intended. The contact stated that the catalytic converter needed to be repaired. The vehicle was taken to a dealer, where it was diagnosed and determined that the engine needed to be replaced. However, the dealer stated that the engine had to seize for the replacement to be covered. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 121,009.
NHTSA complaint #11731246 — an unverified report by a vehicle owner.
Sachse, TX
STEERING
2019 Kia Soul has an issue with the steering wheel coupling that needs to be replaced. This has been confirmed by a mechanic. There is a warranty extension on the MDPS (Motor Driven Power Steering) rubber coupling - 10 years/100,000 miles - for the 2019 Kia Soul. For some reason, my 2019 Kia Soul is not showing up under the warranty campaign extension. I am seeking a goodwill repair by Kia as there is obviously a known issue with the steering coupling that has impacted my 2019 Kia Soul. The cost to repair is in the $650-$1,500 range.
NHTSA complaint #11724459 — an unverified report by a vehicle owner.
Annville, PACrash
AIR BAGS
This vehicle was seriously damaged in a crash. No airbags deployed. The vehicle was totaled. Another vehicle went through red light and crashed into my car.
NHTSA complaint #11718103 — an unverified report by a vehicle owner.
Ocala, FL
ENGINE
Unknown but told by multiple mechanics that the kia soul eats oil and the engine constantly runs dry which is pricey and unfair
NHTSA complaint #11714971 — an unverified report by a vehicle owner.
Ocala, FL
FUEL/PROPULSION SYSTEM
Unknown but told by multiple mechanics that the kia soul eats oil and the engine constantly runs dry which is pricey and unfair
NHTSA complaint #11714971 — an unverified report by a vehicle owner.
Jensen Beach, FL
ENGINE
I’ve had nothing but problems with this car since about a year after getting it in 2021. Constant noises with the engine engine check light coming on all the time I would bring it in and no one would be able to figure out what was going on. And then it started to get worse and I had my catalytic converter replaced and not even a couple months later I had to have had another catalytic converter put in there’s issues with oil consumption and between oil changes, I would have to top off my oil multiple times sometimes even five and then I started getting oil changes before I even needed to get them because I was nervous and then on January 22, 2026 driving on the highway my engine started to smoke and I pulled over and took it to the nearest dealership by way of tow truck and they told me that the fuel issues had destroyed my second cylinder in my engine, and it was not repairable and then told me that I needed to replace my engine, but the engine in my car is no longer being made. I was told that my car was running lean due to the fuel injector issues.
NHTSA complaint #11713366 — an unverified report by a vehicle owner.
Jensen Beach, FL
FUEL/PROPULSION SYSTEM
I’ve had nothing but problems with this car since about a year after getting it in 2021. Constant noises with the engine engine check light coming on all the time I would bring it in and no one would be able to figure out what was going on. And then it started to get worse and I had my catalytic converter replaced and not even a couple months later I had to have had another catalytic converter put in there’s issues with oil consumption and between oil changes, I would have to top off my oil multiple times sometimes even five and then I started getting oil changes before I even needed to get them because I was nervous and then on January 22, 2026 driving on the highway my engine started to smoke and I pulled over and took it to the nearest dealership by way of tow truck and they told me that the fuel issues had destroyed my second cylinder in my engine, and it was not repairable and then told me that I needed to replace my engine, but the engine in my car is no longer being made. I was told that my car was running lean due to the fuel injector issues.
NHTSA complaint #11713366 — an unverified report by a vehicle owner.
San Leandro, CA
POWER TRAIN
Sudden vibration on the engine while driving. No power upon acceleration. Heavily oil consumption. Had a problem on the seat belt with in couple of year of purchased, however the dealer fixed it for free. Catalytic converter was brooked at 80k milage exactly when the warranty over. It was costly to replace.
NHTSA complaint #11711092 — an unverified report by a vehicle owner.
San Leandro, CA
SEAT BELTS
Sudden vibration on the engine while driving. No power upon acceleration. Heavily oil consumption. Had a problem on the seat belt with in couple of year of purchased, however the dealer fixed it for free. Catalytic converter was brooked at 80k milage exactly when the warranty over. It was costly to replace.
NHTSA complaint #11711092 — an unverified report by a vehicle owner.
San Leandro, CA
ENGINE
Sudden vibration on the engine while driving. No power upon acceleration. Heavily oil consumption. Had a problem on the seat belt with in couple of year of purchased, however the dealer fixed it for free. Catalytic converter was brooked at 80k milage exactly when the warranty over. It was costly to replace.
NHTSA complaint #11711092 — an unverified report by a vehicle owner.