Sudden vibration on the engine while driving. No power upon acceleration. Heavily oil consumption. Had a problem on the seat belt with in couple of year of purchased, however the dealer fixed it for free. Catalytic converter was brooked at 80k milage exactly when the warranty over. It was costly to replace.
NHTSA complaint #11711092 — an unverified report by a vehicle owner.
The contact owned a 2019 Kia Soul. The contact stated that while driving approximately 40 MPH, another vehicle stopped in front of the contact’s vehicle and the brake pedal was depressed to attempt to avoid a crash; however, the vehicle skidded and crashed into the rear of the other vehicle. There was no warning light illuminated. During the crash the front end and the hood of the vehicle was severely damaged, but the air bags did not deploy. Additionally, the seat belt malfunctioned and failed to secure the contact in the seat, causing the contact's chest and stomach to impact the steering wheel. The contact sustained a bruised chest and neck injury but had not yet sought medical treatment. The contact stated that an appointment was schedule to see her Primary Care Physician. The contact was unaware of any injuries to the other driver. A Police report was filed at the scene but was not available. The vehicle was towed away from the scene. The contact stated that the vehicle was destroyed. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 80,000.
NHTSA complaint #11701523 — an unverified report by a vehicle owner.
The contact owns a 2015 Kia Soul. The contact stated that the front passenger’s seat belt failed to latch and lock securely. The rear middle seat belt was difficult to close. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the oxygen sensor and catalytic converter were replaced; however, the failure recurred. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The manufacturer was contacted, and informed the contact that a diagnostic test was needed. The failure mileage was 104,000.
NHTSA complaint #11657147 — an unverified report by a vehicle owner.
The contact owns a 2019 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. Additionally, the seat belt warning light was illuminated. The vehicle was taken to the local dealer, where an oil change was performed, and the contact was informed that the vehicle had consumed two quarts of engine oil. The oil consumption test was completed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 99,000.
NHTSA complaint #11551525 — an unverified report by a vehicle owner.
On April 05, 2022 I was struck head-on by a negligent driver who rounded a blind turn at a rate of speed of above sixty miles per hour. His vehicle drifted across the double yellow lines into my lane and hit three quarters of my front bumper. He was driving a four door sedan and I was driving a 2019 Kia Soul. My vehicle was lifted off of the ground, slid across his hood and roof, landed on its side and grinder against the passenger side of the car along the floor and the roof grinded the guard rail. My steering wheel air bag did not deploy, causing my head to go through the windshield. All of this is evidenced by my dual camera dash cam. The front panel of my car was crushed, which caused the side curtain airbags to deploy. Unfortunately, even though the main impact was the front bumper, the steering wheel airbag did not deploy. I suffered severe permanent injuries from this accident. I have emailed the claims department of Kia motors, but have yet to hear a reply. Thank you! I pray that no one else has to endure such a travailing experience due to a faulty product prevent vehicles from being crash worthy.
NHTSA complaint #11540896 — an unverified report by a vehicle owner.
This vehicle is currently at Lunsford's towing, and will be moved to another location. Potentially this could be my new residence at [XXX] , but I would like to have contact/see if this has any issues first. There were two components of this accident: 1) a multi-vehicle collision, and a single vehicle collision between the Kia and a tree. I do not believe that these potential issues had much to do with the first component. However, I kept going after this accident, and had a large mark on my head. I am unsure about what my head hit, but my seatbelt may have failed to restrain me. Further, there was little braking before the first component of this, but there seemed to be little significant slowdown after the first part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11533047 — an unverified report by a vehicle owner.
This is a supplement to the earlier filed report. The brakes on this Kia Soul did not appear to be working, no matter how hard I pressed on it. Further, I flew forward in this accident, causing me to hit my head. It was like the seatbelt was not working at all. I had to be checked for a potential concussion at the local hospital.
NHTSA complaint #11533050 — an unverified report by a vehicle owner.
The contact owns a 2015 Kia Soul. The contact stated that while her son was driving at 30 MPH, after becoming briefly distracted, the vehicle ahead dramatically reduced speeds, and as a result, he collided with the rear of that vehicle. After this, the seat belt failed to restrain him, and he hit his head on the windshield, causing him to lose consciousness. The force of the impact forced the vehicle off the road and into a ditch, where it came to rest after colliding with a tree, at which point the air bags deployed. No warning lights were illuminated on the instrument panel. The vehicle was towed to a tow yard, where it remains. A police report was filed, and injuries were reported. The driver was transported to an area hospital, treated for a concussion, and held in the ER for observation. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.
NHTSA complaint #11532770 — an unverified report by a vehicle owner.
My friend and I picked up a kayak that I bought and we had to put it in the car. When she was in the car I had to fasten the seat belt for her. We got it home and removed it from the vehicle, I had to unfastened the seat belt. When I took her home, the seat belt would not pull out. I still cannot pull out the seat belt. I contacted the dealership and they told me that it would have to be replaced at a cost of $700, which includes the labor. They said that it wasn't under the warranty to replace it. My understanding is that you would have to replace the seatbelt if you had been in an accident, which I have not. I am taking it in tomorrow in hopes that they can fix it and not have to replace it. Anyway, I hope no one else is having this problem.
NHTSA complaint #11528774 — an unverified report by a vehicle owner.
The contact owns a 2022 Kia Soul. The contact stated while attempting to fasten the driver’s side seat belt, the buckle failed to latch as needed. The contact made several attempts before buckling the seat belt securely. While attempting to unlatch the seat belt, the buckle failed to unlatch. The contact pressed the latch button several times and the buckle released. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 50,000. The VIN was not available.
NHTSA complaint #11507484 — an unverified report by a vehicle owner.
The contact owned a 2010 Kia Soul. The contact stated while driving 15 MPH when she crashed into the rear passenger side of another vehicle due to an illegal turn damaging both vehicles. The contact stated the air bags did not deploy nor did the seatbelt retract. The contact stated when the paramedics helped out the vehicle the air bag fell out of the steering wheel. The contact was taken to the hospital for back pain. A police report was filed. The vehicle was towed and deemed totaled. The manufacturer was not notified of the failure. The failure mileage was not available.
NHTSA complaint #11470315 — an unverified report by a vehicle owner.
Seat belts do not lock in place when braking, but randomly lock in place while cruising. Severe electric discharge from vehicle, as well as power surges causing lights to burn out repeatedly.
NHTSA complaint #11446269 — an unverified report by a vehicle owner.
The contact owns a 2022 Kia Soul X-Line. The contact stated while at a stop, the vehicle was rear-ended and the seat belts did not retract nor did none of the airbags deploy. The contact sustained shoulder bruises and a hip bruise. The contact's friend was sitting in the passenger side front seat and sustained a head injury that required stitches. A police report was filed and the vehicle was towed to an insurance lot. The manufacturer was not informed of the failure. The failure mileage was approximately 8,000.
NHTSA complaint #11445349 — an unverified report by a vehicle owner.
The contact owned a 2014 Kia Soul. The contact stated that while the daughter was driving approximately 40 mph the vehicle crashed into the rear end of another vehicle. During the crash, the front end sustained severe damage and the vehicle was destroyed but the driver-side air bag did not deploy and the front driver-side seat belt malfunctioned and did not secure the occupant causing the driver's head to make contact with the steering wheel. The driver sustained a head injury that required medical treatment. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined and the local dealer and manufacturer were not notified of the incident. The failure mileage was 94,000.
NHTSA complaint #11422309 — an unverified report by a vehicle owner.
THE DRIVER SIDE SEAT BELT CONSTANTLY REVERSE LOCKS. THE VEHICLE WAS STATIONARY AND THE SEAT BELT OFTEN RESERVE LOCKS WITHOUT A JERK OR SUDDEN STOP INCIDENT. IT USUALLY IS DISCOVERED WHEN TRYING TO PUT A SEATBELT ON.
NHTSA complaint #11386666 — an unverified report by a vehicle owner.
I WAS DRIVING DOWN A HIGHWAY DURING THE SUMMER WHERE THE OUTSIDE TEMPERATURE WAS 95 DEGREES. THE SEAT BELT LIGHT DOWN THERE BY THE CONSOLE CAME ON. IT STAYED ON FOR FIVE MINUTES UNTIL I WAS ABLE TO PARK THE VEHICLE AND TURN IT OFF, THEN TURN IT BACK ON AGAIN. IT HAPPENS AGAIN LESS THAN A YEAR LATER. THIS TIME THE LIGHT CAME ON THREE TIMES IN TEN MINUTES.THE OUTSIDE TEMPERATURE WAS AGAIN 95 DEGREES. I DID TAKE IT TO A DEALERSHIP AND THEY WERE NOT ABLE TO DUPLICATE THE CONDITIONS TO SEE IF IT WOULD DO IT AGAIN.
NHTSA complaint #11354562 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THE PASSENGER SIDE SEAT BELT FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS TAKEN TO REGAL KIA (1025 BARTOW RD, LAKELAND, FL 33801) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,655.
NHTSA complaint #11321215 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE HYDROPLANED, DROVE OFF THE ROAD, AND LANDED IN A DITCH. THE REAR DRIVER'S SIDE SEAT BELT KNOB SEPARATED AND CAUSED THE PASSENGER TO SUSTAIN SCRATCHES TO THE LEFT LEG, ARMS, CHIN, AND CHEST. THE PASSENGER WAS TRANSPORTED TO THE HOSPITAL. THE CONTACT STATED THAT THE RADIATOR AND FRONT BUMPER WERE DAMAGED. POLICE REPORT NUMBER: 9630 WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 88,000.
NHTSA complaint #11286493 — an unverified report by a vehicle owner.