SIR/MADAM, I AM TRYING TO HELP MY FRIENDS (XXXX) AND (XXXXX), LONG TIME RESIDENTS OF HUNTINGTON BEACH AND A VERY SWEET COUPLE. PEGGY WAS DRIVING HER HUSBAND TO A DOCTOR'S APPOINTMENT AND DUE TO A FAULT IN THE ENGINE (THERE IS A RECALL AND THEY WERE NOT INFORMED), THE ENGINE CAUGHT ON FIRE. IF IT HADN'T BEEN FOR THE DRIVER BEHIND THEM WHO RAN TO THEM AND GOT THEM QUICKLY OUT OF THE CAR AND WALKED THEM TO SAFETY, THE OUTCOME WOULD HAVE BEEN VERY BLEAK. THEY ARE AN ELDERLY COUPLE AND THE HUSBAND, (XXXXX), HAS GREAT DIFFICULTY WALKING AND THE CAR BURNED VERY QUICKLY. THEY, THANK GOD, MADE IT TO SAFETY IN TIME ONLY TO WATCH THEIR CAR BURN. THEY INFORMED TOYOTA AND SINCE THEY ARE ON FIXED INCOME ASKED TOYOTA FOR HELP WITH THE PURCHASE OF ANOTHER USED RELIABLE CAR (THE LEXUS THEY WERE DRIVING WAS 15 YEARS OLD BUT IN GOOD CONDITION AND MORE THAN ENOUGH CAR FOR THEIR TRIPS TO LOCAL STORES OR DOCTOR APPOINTMENTS. SURPRISINGLY, TOYOTA ONLY RESPONDED WITH ONE LETTER FROM CUSTOMER SERVICE. (XXXX)'S FOLLOW UP CALLS AND LETTERS TO CUSTOMER SERVICE, ECO MARK TEMPLIN WERE NEVER ACKNOWLEDGED OR ANSWERED. PLEASE HELP THIS COUPLE BELIEVE IN HUMANITY AGAIN. TOYOTA IS A REPUTABLE COMPANY AND TO HAVE SOMETHING LIKE THIS HAPPEN WITHOUT SO MUCH AS A PHONE CALL FROM THE COMPANY IS SURPRISING TO ALL THAT KNOW OF THIS CASE. I AM ATTACHING ALL THE EVIDENCE: PICTURES, COPIES OF LETTERS FOR YOUR REFERENCE. PLEASE PROVIDE CASE NUMBER. THANK YOU SO MUCH FOR YOUR HELP. (XXXXX) FOR (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11223156 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 LEXUS ES300. THE CONTACT STATED WHILE DRIVING 15 MPH, WHEN SHE SAW SMOKE AND FIRE IGNITING FROM THE HOOD. THE CONTACT STATED THE ENGINE FAILED AND TURNED OFF IN THE MIDDLE OF THE ROAD. THE CONTACT STATED NO INJURIES WERE SUSTAINED. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE, BUT NO REPORT WAS FILED. THE POLICE WAS CALLED TO THE SCENE BUT NO REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO IMPOUND LOT. THE CONTACT CALLED LOCAL DEALER LEXUS USA LOCATED AT 6565 HEADQUARTERS DR, PLANO, TX 75024, (800) 255-3987, AND WHERE NOTIFIED OF FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 110,000. *AS
NHTSA complaint #11222432 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 LEXUS ES300. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE WAS NOTICED COMING FROM THE ENGINE COMPARTMENT. THE CONTACT MANAGED TO PULL THE VEHICLE OVER AS IT WAS STALLING. THE CONTACT EXITED THE VEHICLE, LIFTED THE HOOD, AND NOTICED FLAMES COMING FROM THE BATTERY. THE CONTACT CALLED THE FIRE DEPARTMENT WHO EXTINGUISHED THE FIRE. THE CONTACT MENTIONED THAT THE FIRE DEPARTMENT CUT THE BATTERY CORD AND INFORMED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 156,000.
NHTSA complaint #11088394 — an unverified report by a vehicle owner.
WHILE DRIVING ON HIGHWAY ENGINE DID SHUT OFF SUDDENLY LOST CONTROL , FORTUNATELY THERE WAS NO TRAFFIC. TRIED START ENGINE AGAIN AND IT SHOWED A CHECK ENGINE LIGHT AND LOW OIL LIGHT. INSPECTED ENGINE OIL WITH DIP STICK AND SHOWED GOOD LEVEL. TOWED IT TO MECHANIC AND BEEN TOLD THE SLUDGE FORMATION CAUSED ENGINE SEIZE . REPLACEMENT OF ENGINE IS THE ONLY OPTION. FOUND A TSB ON NHTSA TECHNICAL SERVICE BULLETIN NUMBER: 628655 BULLETIN DATE: 20-JAN-2002 ABOUT THE OIL SLUDGE ISSUE. I AM REQUESTING NHTSA TO HELP ME TO FIX THIS PROBLEM BY MANUFACTURER.
NHTSA complaint #10904803 — an unverified report by a vehicle owner.
DRIVING ON HIGHWAY, SUDDENLY ENGINE STOPPED WORKING. TOWED IT TO MECHANIC AND HE SAID ENGINE SEIZED. HE SUGGESTED ME TO REPLACE ENGINE WITH A NEWER ONE QUOTED 7500$ +LABOR. IT HAS ONLY 77000 MILES ON IT.
NHTSA complaint #10902968 — an unverified report by a vehicle owner.
LARGE CLOUD OF WHITE/GRAY SMOKE WHEN CAR SITS OVERNIGHT FROM PREVIOUS NIGHT DRIVING. AFTER RESEARCHING ONLINE THIS SEEMS TO BE A COMMON PROBLEM. THERE WAS A LAWSUIT FILED BECAUSE OF THIS. WHY NOT A RECALL????
NHTSA complaint #10864819 — an unverified report by a vehicle owner.
I JUST PAID $3,600 TO HAVE THE KNOCK SENSORS AND CONNECTING HARNESS REPLACED, AND A TRANSMISSION RE-BUILD, IN THIS CAR BECAUSE THE KNOCK SENSOR PROBLEM CAUSED THE TRACTION CONTROL SYSTEM TO AUTOMATICALLY STOP WORKING ("TRAC OFF" LIGHT, NO OVERRIDE) AND THE CHECK ENGINE LIGHT TO STAY ON. IT IS ALSO WHAT CAUSED MY TRANSMISSION TO NEED RE-BUILDING BECAUSE WHEN TRACTION CONTROL IS OFF, THE TRANSMISSION WILL NOT SHIFT INTO OVERDRIVE, AND THIS DESTROYS THE TRANSMISSION. AFTER REPLACING AND REPAIRING THESE, THE PROBLEM RECURRED WITHIN 2 WEEKS. AFTER TO SPEAKING TO A NUMBER OF PEOPLE, AND TRYING TO FIND OUT WHY THE PROBLEM RECURRED, I WAS TOLD, AND YOU CAN FIND ALL OVER THE INTERNET, THAT 1998-2002 LEXUS ES300S AND TOYOTA CAMRYS WITH THE V-6 ENGINE HAVE THIS PROBLEM CONTINUOUSLY AND OWNERS ARE PAYING THOUSANDS OF DOLLARS TO TRY TO SOLVE IT WITH NO LUCK. ONE TOYOTA MECHANIC TOLD ME, OFF THE RECORD OF COURSE, THAT THE SENSORS IN THESE YEARS HAD SENSITIVITY ISSUES THAT WERE CORRECTED STARTING IN 2003. OF COURSE, DEALERSHIPS REFUSE TO ACKNOWLEDGE THE PROBLEM, AND WANT TO CHARGE HUNDREDS OF DOLLARS IN DIAGNOSTIC FEES TO TELL YOU IT WILL COST THOUSANDS TO FIX, AND THEN THE PROBLEM RECURS. I THINK THIS NEEDS TO BE INVESTIGATED, AND THAT TOYOTA SHOULD HAVE TO REPLACE THESE SENSORS WITH A NEW SET THAT NO LONGER HAS THE PROBLEM. THE PROBLEM CAN OCCUR WHETHER THE CAR IS MOVING OR SITTING AT AN IDLE. TO ME, THE FACT THAT THE TRACTION CONTROL SYSTEM QUITS WORKING IS VERY DANGEROUS, ESPECIALLY IN A CAR THAT THE DRIVER IS USED TO DRIVING WITH THAT FEATURE. SEARCH "ES300 KNOCK SENSORS" ON THE WEB AND YOU WILL SEE HUNDREDS AND HUNDREDS OF POSTINGS BY FRUSTRATED OWNERS.
NHTSA complaint #10836458 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 LEXUS ES300. WHILE DRIVING 30 MPH, THERE WERE FLAMES AND A BLACK SUBSTANCE COMING FROM THE ENGINE COMPARTMENT OF THE VEHICLE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10822093 — an unverified report by a vehicle owner.
I WAS DRIVING AND THE VEHICLE STARTED TO STALL AND THEN JOLT INCREASING AND DECREASING IN ACCELERATION BY ITSELF I HAVE ALREADY HAD THE TRANSMISSION SERVICED AND REBUILT A COUPLE YEARS AGO AND NOW IT SEEMS TO BE DOING THE SAME THING.
NHTSA complaint #10689755 — an unverified report by a vehicle owner.
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
NHTSA complaint #10676182 — an unverified report by a vehicle owner.
AFTER THE VEHICLE HAS BEEN RUNNING FROM A LIGHT OR STOP THERE IS HESITATION WHEN TRYING TO ACCELERATE. I HAVE TAKEN THE VEHICLE TO THE LEXUS DEALER IN OWINGS MILLS,MD.SEVERAL TIMES.THE FIRST INSTANCE THEY SAID COULD NOT GET THE VEHICLE TO REPEAT IT. I WENT BACK COMPLAINING FOR THE SECOND TIME A WAS TOLD THAT IT COULD BE FUEL INJECTORS CLOGGED FOLLOWED BY ANOTHER LIST OF POTENTIAL SERVICE ITEMS FOR ABOUT $1000+ EXPENSE WHICH WE DENIEDIT SINCE WE HAVE ALWAYS MAINTAINED OUR CAR GOOD & ALWAYSUSE 93OR 89 OCTANE GAS WITH MAINTENANCE SERVICE AS RECOMMENDED. THIS IS MY WIFE'S CAR AND I AM ALWAYS WORRIED ABOUT A POTENTIAL ACCIDENT WITH THIS CAR.LATELY THIS HESITATION FREQUENCY HAS INCREASED FROM WHAT WE HEAR IS THAT WE ARE NOT ALONE AND SEEMS TO BE AN ONGOING PROBLEMS.
NHTSA complaint #10550509 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1998 LEXUS ES300. THE CONTACT STATED THAT THE ENGINE FAILED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED. THE FAILURE WAS LOCATED AT THE ENGINE EVAP CANISTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 115,000.
NHTSA complaint #10516197 — an unverified report by a vehicle owner.
CAR EXPLODED AND STARTED FIRE IN THE GARAGE AFTER THE CAR HAD BEEN PARKED FOR APPROXIMATELY 20 MINUTES. GOT HOME FROM WORK AND STOP AT GROCERY STORE. PARKED CAR IN GARAGE AND BROUGHT IN SOME GROCERIES. ABOUT 10 - 15 MINUTES LATER WENT OUT TO GET PAPER PRODUCTS (TP AND PAPER TOWELS) OUT OF TRUNK. THERE WAS NOTHING OUT OF THE ORDINARY, NO SMOKE, NO FIRE, NO NOISE. WENT IN SIDE PUT AWAY EVERYTHING AND STARTED TO COOK. HEARD LOUD EXPLOSION NOISE. WENT TO THE GARAGE AND OPENED THE DOOR. HOT, HEAVY BLACK SMOKE AND CHEMICAL ODOR CAME POURING INTO THE HOUSE. I COULD SEE FLAMES TO THE LEFT. IT WAS VERY HOT AND THERE WAS SOME LIQUID MIXED IN, AND THE GARAGE WAS PITCH BLACK YET IT WAS A VERY SUNNY DAY WITH THE SUN POINTING AT THE GARAGE. BECAUSE IT WAS SO DARK, IT LOOKED LIKE THE GARAGE DOORS WERE CLOSED, BUT ACTUALLY, ONE SIDE WAS OPEN, BUT I DIDN'T KNOW BECAUSE IT WAS SO BLACK. COULDN'T SEE ANYTHING, AND MY ARM WAS SO HOT TRYING TO OPEN GARAGE DOOR AT WALL SWITCH, BURNED ALL THE HAIR OFF MY ARM. I THEN LEFT HOUSE, 911 WAS ON THE WAY. GARAGE CAUGHT ON FIRE, EVERYTHING IN GARAGE BURNED OR MELTED, INCLUDING MY CAR. INTERIOR HALL, ALL FIXTURES IN HALL AND BATH BURNT OR MELTED, EXTENSIVE SMOKE DAMAGE TO ENTIRE HOME. THOUSANDS OF DOLLARS AND ALMOST 10 MONTHS IN A HOTEL. CARS ARE NOT SUPPOSED TO EXPLODE OR START FIRE WHEN THEY ARE OFF, PARKED FOR 20 MINUTES IN YOUR GARAGE.
NHTSA complaint #10491604 — an unverified report by a vehicle owner.
WE HAVE EXPERIENCED ON SEVERAL OCCASSIONS THAT VEHICLE HESITATES WHEN TRYING TO ACCELERATE AT STOP SIGN OR WHEN INITIALY IN START TO DRIVE AT ABOUT 20-30 MILES PER HOUR AT TIMES FOR FEW SECONDS & AT TIMES IT RATTLES 3-4 TIMES. THIS CAR WAS PURCHASED AS CERTIFIED PRE-OWNED FROM LEXUS DEALER IN EXCELLENT CONDITION IN 2006 THAT CAME WITH EXTENDED WARRANTY UPTO 75000 MILES BUT THIS PROBLEM STARTED WITH SLIGHT & SMOOTH JERK ABOUT 3 YEARS BACK, TOOK IT TO DEALER AFTER NOTICED FOR FEW TIMES TO DIAGNOSIS. AT FIRST INSTANCE THEY COULD NOT FEEL IT SINCE IT WAS NOT CONSISTENT BUT WHEN AGAIN COMPLAINED FOR SECOND TIME WAS TOLD THAT IT COULD BE FUEL INJECTORS CLOGED FOLLOWED BY OTHER LIST OF POTENTIAL SERVICE ITEMS WE WERE TALKING ABOUT $1000+ EXPENSE WHICH WE DENIED IT SINCE WE HAVE ALWAYS MAINTAINED OUR CAR GOOD & ALWAYS USE 93 OR 89 OCTAINE GAS WITH MAINTENANCE SERVICE AS RECOMMENDED. THIS ONE IS MY WIFE'S VEHICLE & USED TO COMMUTE TO WORK MOSTLY ON EXPRESS WAY. WE DO HAVE COUPLE OTHER ISSUES WITH THIS CAR BUT NOT AS IMPORTANT. NOW, LATELY THIS HESITATION FREQUENCY HAVE INCREASED & FROM WHAT I HEAR IS THAT WE ARE NOT ALONE AND THIS SEEMS TO BE AN ONGOING ISSUE WITH SOME OTHER ES300 OWNERS AS WELL.
NHTSA complaint #10462547 — an unverified report by a vehicle owner.
2003 ES 300 - TRANSMISSION ISSUES: I HAVE BEEN EXPERIENCING HESITATION UPON ACCELERATION ALMOST EVERY TIME, ALONG WITH HARD SHIFTING 50% OF THE TIME. THE ACCELERATION HESITATION CAN BE SCARY IF I'M TRYING TO ENTER THE HIGHWAY, OR TURNING LEFT. THE HARD SHIFTING FEELS LIKE I GOT HIT FROM BEHIND. BOTH PROBLEMS HAVE BEEN GOING ONGOING FOR YEARS AND LEXUS DEALER HAS NEVER BEEN ANY HELP. I READ MANY OF THE ONLINE FORUMS AND FOUND THAT BOTH OF THESE PROBLEMS ARE VERY COMMON AS ARE THEIR RESULTS FOR GETTING THESE ISSUES FIXED - NOT MUCH LUCK FROM THE DEALER - "IT WORKS AS IT IS DESIGNED". REALLY? LEXUS NEEDS TO STAND BEHIND THEIR PRODUCT. I CAN'T BELIEVE HOW MANY COMPLAINTS I HAVE READ (100S) AND THEIR HASN'T BEEN A RECALL. HOW DOES A CONSUMER GO ABOUT PUSHING FOR A RECALL, OR CLASS ACTION OR WILL THE LEMON LAW WORK?
NHTSA complaint #10437715 — an unverified report by a vehicle owner.
I WAS DRIVING ON A BUSY ROAD, AND MY 2000 LEXUS ES300 RPM WENT DOWN TO 0 AND SHUT OFF IN THE MIDDLE OF BUSY TRAFFIC. I WAS ALMOST HIT FROM BEHIND AND COULD HAVE CAUSED A MAJOR PILEUP WITH INJURIES. I HAD TO BE PUSHED OUT OF TRAFFIIC CAR WOULDN'T START. AFTER, GETTING THE CAR TO THE MECHANIC THEY DETERMINED THAT IT WAS THE IDLE AIR CONTROL VALVE, IT IS COSTLY TO REPLACE AND A PROBLEM WITH THAT MAKE AND MODEL 2000 LEXUS ES300. THIS IS A SERIOUS ELECTRICAL PROBLEM AND I FOUND OUT A FAULTY IAC VALVE CAN CAUSE YOUR CAR TO STALL ANYWHERE AT ANYTIME. I AM THANKFUL NO ONE, AS WELL AS MYSELF WAS INJURED, BUT I DO NOT KNOW ABOUT THE NEXT PERSON THIS MAY HAPPEN TO. THE PART COST ABOUT 200 DOLLARS AND THE LABOR IS APPROXIMATELY 300 DOLLARS. THIS HAPPENED ON WED. 08/10/2011 AND THE PART HAS TO BE ORDERED DUE TO COST. AS A RESULT, NO REPAIRS HAVE BEEN MADE BECAUSE OF EXPENSE. THERE SHOULD REALLY BE A RECALL AND THIS A SAFETY HAZARD; ESPECIALLY IF THE DRIVER{S) BEHIND ME HAD BEEN SPEEDING OR NOT PAYING ATTENTION.
NHTSA complaint #10420061 — an unverified report by a vehicle owner.
I WAS STOPPED AT A RED LIGHT APPROXIMATELY 3-4 FT. BEHIND A UTILITY TRUCK. SUDDENLY THE CAR SURGED FORWARD AND HIT THE REAR END OF THE TRUCK IN FRONT OF ME.
NHTSA complaint #10401859 — an unverified report by a vehicle owner.
CHECK ENGINE LIGHT CAME ON AND CAR ACCELERATION WAS LIMITED. ERROR CODES P2121 AND P2128 INDICATED FAULTY "THROTTLE POSITION SENSOR" THE PART RETAILS FOR AROUND $100. LEXUS INSISTED THAT I HAD TO REPLACE THE COMPLETE ACCELERATOR PEDAL ASSEMBLY WITH A NEW THROTTLE POSITION SENSOR. LEXUS CHARGED ME $764 TO REPLACE BOTH ASSEMBLIES. I BELIEVE LEXUS SHOULD HAVE COVERED THE COST OF ALL OF THE COST OF REPLACING THE ACCELERATOR PEDAL ASSEMBLY. MY VEHICLE IS A 2002 LEXUS ES300.
NHTSA complaint #10346158 — an unverified report by a vehicle owner.
ON MARCH 26, 2010 MY HUSBAND AND I WERE STOPPED AT A TRAFFIC SIGNAL, (WITH MY FOOT ON THE BRAKE AS YOU WOULD EXPECT), WHEN THE CAR SUDDENLY ACCELERATED AT FULL THROTTLE. IN THE BRIEF BUT TERRIFYING MOMENTS THAT THE CAR WAS OUT OF CONTROL I UNFORTUNATELY COLLIDED WITH ANOTHER VEHICLE AS I THREW THE GEAR SELECTOR INTO NEUTRAL.
NHTSA complaint #10324941 — an unverified report by a vehicle owner.