I PURCHASED MY VEHICLE 2018 AND WITHIN APPROX. A MONTH I WAS INVOLVED IN AN ACCIDENT ON THE FREEWAY WHERE MY VEHICLE STALLED WHICH RESULTED IN MAJOR DAMAGES TO MY CAR . I COULDN'T EXPLAIN WHAT HAPPENED BECAUSE I DIDN'T KNOW AT THE TIME. PRIOR TO THE ACCIDENT I SPOKE TO THE DEALERSHIP AND REPORTED THAT THE CHECK ENGINE LIGHT WOULDN'T TURN OFF AND HE STATED IT PROBABLY NEEDED TUNEUP . CAR FELT ROUGH. ACCIDENT RESULTED IN VEHICLE REPAIR AND ME W/O A CAR. THE AIR BAG DID NOT DEPLOY, ENTIRE FRONT CAR SMASHED IN. AFTER VEHICLE WAS RESTORED ENGINE LIGHT AND TIRE PRESSURE LIGHTS REMAIN ON , HAD TO TAKE CAR TO LEXUS DEALERSHIP (NORTH PARK) WHERE IT WAS MAINTENENCE. WHEN I PICKED IT UP CAR SOUNDED STRANGELY LOUD AND AS I WAS DRIVING OFF THE CAR STALLED AGAIN. NOBODY WAS AVAILABLE TO HELP ME AND I ENDED UP TAKING CAR HOME . THE FOLLOWING DAY I SPOKE TO TWO MANAGERS AND EXPRESSED MY CONCERNS .MY CAR WAS THEN PICKED UP FROM MY HOME AND TAKEN TO LEXUS DEALERSHIP WHERE ANOTHER THOROUGH INSPECTION WAS COMPLETED. LONG STORY SHORT THEY FOUND SOMETHING WRONG AND HAVE ME AN ESTIMATE IN WHICH I PAID A SIGNIFICANT AMOUNT OF MONEY. SINCE THEN MY CAR IS INSPECTED TIMELY AND TO THIS DAY ENGINE LIGHTS AND OTHER LIGHTS ARE ON AND NOBODY WILL DO ANYTHING BUT TAKE MY MONEY TO REPLACE MISC ITEMS! NOW I JUST READ THERE IS A RECALL WHICH EXPLAINS EVERYTHING AND FOR ONCE IT MAKES SENSE THAT THIS " LUXURY "CAR SOLD TO ME WAS A LEMON AND A VERY EXPENSIVE ONE AT THAT WITH ALL THE REPAIRS AND JUST FEELING SAFE IN MY VEHICLE WHILE I'M DRIVING! I'VE REACHED OUT TO LEXUS AND NOBODY RETURNS CALLS OR ACT LIKE THEY ARE NOT FAMILIAR WITH A RECALL FOR MY CAR. IN THE MEANTIME, EVERYB TIME I DRIVE THE CAR I FEAR THAT IT WILL STALL AGAIN FOR THE 4TH TIME AND MAYBE ME AND MY SON WON'T BE SO LUCKY! WHEN IT STOPPED ON THE FREEWAY IT WAS SUDDEN AND IN HEAVY TRAFFIC . EVERY NOW AND THEN MY CAR WON'T START .
NHTSA complaint #11360850 — an unverified report by a vehicle owner.
ENGINE CONSUMES EXCESSIVE AMOUNTS OF OIL. CAR IS BURNING 1 QT OF OIL PER 1,000 MILES. EMISSIONS STANDARD DO NOT ALLOW FOR ENGINE TO BURN THIS AMOUNT OF OIL , POLLUTING THE AIR. THIS AMOUNT OF OIL BURNING CAN CAUSE A ENGINE TO LOCK -UP WITH OUT WARNING.
NHTSA complaint #11153989 — an unverified report by a vehicle owner.
BRIEF ENGINE KNOCK/RATTLE NOISE AT COLD STARTUP PER TSB ITS A MINOR PROBLEM. THAT IS NOT THE CASE. THIS IS A CAMSHAFT GEAR ASSEMBLY DEFECT , SAFETY RELATED AND LEXUS IS NOT FIXING THIS PROBLEM WHEN THEY KNOW ITS THERE.
NHTSA complaint #11139919 — an unverified report by a vehicle owner.
MY VEHICLE IS HAVING AN ISSUE WITH OIL CONSUMPTION, AFTER RUNNING IT FOR 2000 MILES AFTER EVERY ENGINE OIL (SYNTHETIC) AND FILTER REPLACEMENT, MY VEHICLE ENGINE OIL LEVEL SHOWS TO BE SUPER LOW. NO SIGNS OF LEAKAGE ANYWHERE.
NHTSA complaint #11123082 — an unverified report by a vehicle owner.
TAKATA RECALL. WHEN DRIVING THE 2008 LEXUS GS 350 4DR SEDAN STALLS WHEN THE CAR IS IN MOTION, IT IS UNCONTROLABLE. FOR EXAMPLE WHEN I'M AT A RED LIGHT AND MY FOOT IS ON THE BRAKE PEDAL AND I PRESS MY FOOT GRADUALLY ON THE GAS PEDAL WHEN THE LIGHT TURNS GREEN. THEN CAR WILL STALL FOR ABOUT 1 TO 2 MINTUES, THEN WILL INCREASE IN SPEED. IT'S DANGEROUS BECAUSE, WHEN I NEED TO TURN AND THE CAR STALLS IN THE MIDDLE OF A TURN IT WOULD CAUSE AN ACCIDENT TO OCCUR. OR WHEN THE CAR IS IN MOTION GOING STRAIGHT ON A HIGHWAY OR AN INTERSECTION IT COULD STALL, AND CAUSE AN ACCIDENT TO OCCUR. IT DOESNT HAPPEN EVERYTIME WHEN THE CAR IS IN MOTION, SO FAR I'VE BEEN NOTICING AND TAKING NOTE IT HAS BEEN OCCURING 4X OR MORE TIMES A WEEK. BECAUSE OF THE INCONSITENCY OF THE CAR STALLING WHEN IN MOTION IT MAKES IT ESPECIALLY DANGEROUS FOR THE OTHER DRIVERS ON THE ROAD AND PEDESTRAINS. REGARDLESS ANY STALL OF A CAR WHILE ITS IN MOTION ON A HIGHWAY OR STREET EITHER TURNING OR GOING STRAIGHT IS NOT SAFE.
NHTSA complaint #11111348 — an unverified report by a vehicle owner.
DEALERS HATE ME, TOO EDUCATED. VEHICLE IS A COMMERCIAL CLASS C -HAZMAT OPERATED AS A TYPE O. IN NE, THIS VEHICLE IS PARKED IN THE DEALERSHIP UNTITLED INTO THE STATE OF NE, DOT TIRE WARRANTY, TIRES MUST BE CHECKED EVERY MONTH FOR VALVE STEM LEAKS, BATTERY GO OLD AFTER SITTING AROUND. DEALER REJECTED TO 1099 MISC ME, WARRANTY OF TOYOTA PAYS TO UNWRAP AND WASH VEHICLES YET DMV HAS NO RECORD OF WEIGHT OF VEHICLE FOR CLASS C, NO RECORD OF CERTIFICATE OF EXEMPTION OF VEHICLE EVEN BEING IN NE, EPA REQUIRES ENGINE INFO FROM JAPAN SHIPPING TO USA. DOT REQUIRES CARGO TO BE CLEAR OF HAZARDS FROM JAPAN TO USA. YET DMV/ DEALER HAVE NO RECORDS TO PROVER NON HAZARDS TO ME AS A DRIVER, NO INSURANCE NO REGISTRATION IN DRIVERS DOOR , NO SHIPPING PAPERS IN DRIVERS DOOR. FIRESTONE WARRANTY NEEDS RECEIPTS OF PURCHASE, NO MANUFACTURER DATE LISTED, REPAIR SHOP HAS UNPAID BILL OF APPLYING PARTS TO SKIN VIOLATING THE COVERAGE OF WATER DAMAGE, GLUE IS WORSE THEN WATER. [XXX] -HAZMAT , NO ODOMETER STATEMENT FROM TOYOTA MOTOR SALE TO NE TO DEALERSHIP TO FLOOR ROOM, 6500 TELLURIDE, NE 68521. I NEED TO KNOW WHAT CABIN AIR FILTER INSTALLED, STORAGE TYPE OR DRIVER TYPRE=EPA DOT HAS DOT NUMBER ON TIRES BEEN TRANSFERRED , I FILED WITH DMV STATE-NE , FILED WITH GEICO INSURANCE, 5-01-2017, I HAVE PHOTOS TO SEND LATER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10983851 — an unverified report by a vehicle owner.
ON DECEMBER 21,2015 THERE WAS A CAR THAT RAN A RED LIGHT AND HIT MY CAR DAMAGING THE ENTIRE FRONT END OF MY CAR. THE AIRBAG ON MY DRIVER SIDE DEPLOYED BUT NOT ON MY PASSENGER SIDE. MY CAR WAS IN MOTION GOING ABOUT 30MPH ON A CITY STREET AND THE GUY THAT HIT ME WAS MAKING A LEFT TURN.
NHTSA complaint #10945193 — an unverified report by a vehicle owner.
CAR HAS ELECTRIC START, ON SEVERAL OCCASIONS CAME OUTSIDE A FEW HOURS AFTER PARKING AND SHUTTING CUT CAR OFF TO FIND THE CAR WAS RUNNING AGAIN, DESPITE NOT HAVING TOUCH THE KEYS. MORE RECENTLY PARKED IN MY GARAGE SHUT CAR OFF CAME INSIDE WITH KEYS IN POCKET WENT OUT TO GARAGE 2 HOURS LATER TO FIND THE CAR STARTED ON ITS OWN AND WITH THE GARAGE DOOR CLOSED FOR THE NIGHT COULD HAVE RESULTED IN CARBON MONOXIDE POISONING IF WE HAD NOT GONE OUT TO THE GARAGE AGAIN THAT EVENING.
NHTSA complaint #10910526 — an unverified report by a vehicle owner.
HEY I DID RECALL FOR MY CAR AFTER ONE MONTHS LATER ENGINE WAS STALL IN MOTION. PERSON WHO MAKE INVESTIGATION FROM HEADQUARTERS LEXUS THEY CAN'T TELL ME WHAT IS THE PROBLEM WHIT CAR AND AFTER RECALL HE TELLING ME MY CAR VIN NUMBER SHOWED ITS ENGINE NO RECALLS. MY WIFE SHE DROVE THIS CAR WHIT MY KIDS . THANK NOTHING HAPPEN. IN MY OPINION DELEAR LEXUS TRI COUNTY FROM NEW JERSEY THEY NOT FIXED MY ENGINE LIKE THEY SHOULD AND AFTER ONE MONTHS ENGINE BROKE- I MAKE RECALL FOR THIS. THIS CAR HAVE SAFETY ISSUE. THEY KEEP MY CAR 3 WEEKS AND THEY CAN'T TELL ME WHAT IS THE PROBLEM WHIT ENGINE. I BLAME THEM FOR MAKE PROBLEMS AND THIS CAR GOT 86000 MILES. THANKS
NHTSA complaint #10887347 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 LEXUS GS 350. AFTER TAKING THE VEHICLE TO THE DEALER TO BE REMEDIED PER NHTSA CAMPAIGN NUMBER: 13V395000 (ENGINE), IT WAS DIAGNOSED THAT ONE OF THE ENGINE VALVES WAS BENT. IN ADDITION, THE ENGINE'S ROCKER WAS FRACTURED AND BOTH THE VALVES AND ROCKER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000. THE VIN WAS NOT PROVIDED.
NHTSA complaint #10839362 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2007 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 5 MPH, FLAMES APPEARED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE WITHOUT WARNING. THE CONTACT PULLED OVER AND THE ENTIRE PASSENGER SIDE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT RESPONDED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER AND WAS NOT DIAGNOSED; HOWEVER, THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
NHTSA complaint #10725213 — an unverified report by a vehicle owner.
I WAS PULLING INTO A PARKING SPACE, DRIVING VERY VERY SLOWLY, ABOUT 1 OR 2 MPH, AND MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION, BOLTING FORWARD VERY ABRUPTLY. I WAS ABLE TO STOP THE CAR BY APPLYING EXTREME PRESSURE ON THE BRAKE FOR A FEW SECONDS. THE DEALERSHIP REVIEWED THE CAR AND SAID THERE WAS NOTHING WRONG. THEY SUGGEST THAT I MIGHT HAVE STEPPED ON THE BRAKE AND ACCELERATOR AT THE SAME TIME, WHICH THEY DID TO REPLICATE THE EXPERIENCE. HOWEVER, NOW THAT I HAVE HAD OPPORTUNITY TO CONSIDER THAT, I DON'T THINK I COULD HAVE EFFECTIVELY PRESSED BOTH SIMULTANEOUSLY TO ACHIEVE THAT ABRUPT ACCELERATION. IF THAT WERE POSSIBLE, AND IT HAPPENS MOSTLY IN LEXUS AND TOYOTA, IS IT A DESIGN FLAW WHICH MIGHT ENABLE THAT?
NHTSA complaint #10664173 — an unverified report by a vehicle owner.
ON JULY 14, 2014, I WAS DRIVING AT 70 MILES PER HOUR IN THE MIDDLE LANE OF A BUSY INTERSTATE WHEN THE ENGINE OF OUR LEXUS GS 350 UNEXPECTEDLY SHUT DOWN. DESPITE HEAVY TRAFFIC, I WAS ABLE TO PULL OVER, WITHOUT INCIDENT, INTO THE MEDIAN EMERGENCY LANE WHERE THE CAR CAME TO A HALT. I CALLED THE DEALERSHIP AND WAS ADVISED BY THE SERVICE DEPARTMENT THAT IT WOULD HAVE IT TOWED TO THEM. I WAS ALSO INFORMED THAT NO LOANER VEHICLE WAS AVAILABLE. BECAUSE I WAS EN ROUTE TO PICK UP FAMILY ARRIVING SOON AT THE AIRPORT, I RESTARTED THE CAR AND WAITED SEVERAL MINUTES TO ENSURE THE ENGINE KEPT RUNNING. I WAS ABLE TO PROCEED, PICK UP FAMILY, AND RETURN. THE FOLLOWING DAY, THE DEALERSHIP PICKED UP THE CAR FOR EVALUATION. THE CAUSE OF THE ENGINE SHUT DOWN HAS NOT BEEN DETERMINED AT THIS TIME.
NHTSA complaint #10616283 — an unverified report by a vehicle owner.
MY CAR HAD SEVERAL RECALLS ON IT I JUST RECENTLY STARTED GETTING MAIL ON THE RECALL I GOT THE FIRST LETTER IN FEB AND THE SECOND AT THE END OF MARCH AND IT HAD TO DO WITH 3 PARTS VALVE SPRING , ACTUATOR, VALVE VARIENT TIMING THE WEEK AFTER I GOT MY 2ND RECALL LETTER MY CAR JUST STOPPED WORKING WHEN I FILLED IT WITH GAS, BUT 2 DAYS BEFORE THAT I WAS DRIVING THEN VSC, ENGINE , ABS LIGHTS ALL CAME ON AND I LOST POWER WITH NO ACCELERATION ,I TOOK IT TO TOYOTA AND IT WAS DIAGNOSED AND I WAS TOLD I NEEDED THE RECALL ITEMS (3) REPLACED, I THEN WAS DIRECTED TO TAKE IT TO LEXUS AND THEY REFUSED TO HONOR THE RECALL AND THE PARTS THAT CAUSED MY CAR TO BREAK DOWN. THE RECALL PARTS WHICH THEY WONT REPLACE I WAS TOLD IT WAS OUT OF WARRANTY AND TO MANY MILES . SO I WAS TOLD I HAVE TO GET THE PARTS FIXED THAT WERE ON RECALL IN ORDER FOR THEM TO LOOK AT THE CAR I SPOKE TO CORPORATE MRS JUDY COMBS SHE ASKED BOBBY RAHAL IF THEY CAN ASSIST WITH GETTING MY CAR FIXED BECAUSE OF THE RECALL ITEMS AND THEY DECLINED INSTEAD I GOT A BILL FOR 5427.00 IF I WANTED IT FIXED. AND THE SERVICE GUY [XXX] TOLD ME THE REASON THE CAR BROKE DOWN IS BECAUSE OF THE RECALL ITEMS AND HE WOULD LOVE TO FIX IT BUT HIS MANAGER SAID NO. SO LEXUS REFUSED TO HONOR THE RECALL AND I HAVE TO GET MY CAR FIXED IN ORDER FOR THEM TO LOOK AT IT. I WAS SENT A INVOICE THAT SAID LEXUS THE CORPORATE OFFICE DECLINED TO HELP BUT IT WAS THE ACTUAL DEALER THAT DECLINED TO REPLACE THE RECALLED PARTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10587777 — an unverified report by a vehicle owner.
THREE TIMES IN THE LAST WEEK I HAVE EXPERIENCE A DANGEROUS HESITATION IN ACCELERATING AT A LOW SPEED AFTER APPLYING THE BRAKES. NO MATTER HOW HARD I PRESS DOWN ON THE ACCELERATOR, THE CAR DOES NOT RESPOND.
NHTSA complaint #10586234 — an unverified report by a vehicle owner.
2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED SHE EXPERIENCED SUDDEN ACCELERATION FOR 2 MILES, THAT TOOK THE VEHICLE FROM 60 MPH TO 85 PLUS MPH. DURING THE ACCELERATION PERIOD, SHE COULD NOT SLOW DOWN DESPITE TAKING HER FOOT OFF THE ACCELERATOR AND PRESSING THE BRAKE PEDAL REPEATEDLY. THE VEHICLE EVENTUALLY SLOWED DOWN ON ITS ON ACCORD AND DECELERATED. SHE WAS ABLE TO STOP THE VEHICLE. THE CONSUMER ALSO NOTICED THE TACHOMETER NEEDLE USUALLY REGISTERED BETWEEN 2000 AND 3000 RPM'S, BEGAN TO WIDELY FLUCTUATE BETWEEN 2000-6000 RPMS WITH NO CORRESPONDING CHANGE IN THE VEHICLE ENGINE SOUND.
NHTSA complaint #10578721 — an unverified report by a vehicle owner.
2009 LEXUS GS 350. CONSUMER STATED THE FIRST TIME HE EXPERIENCED SUDDEN ACCELERATION, HE WAS PULLING OUT OF HIS DRIVEWAY, WHEN THE VEHICLE SURGED FORWARD UNCONTROLLABLY. HE APPLIED THE BRAKE, BUT COULD ONLY STOP THE VEHICLE BY PUTTING THE TRANSMISSION GEAR INTO NEUTRAL. FORTUNATELY, THERE WAS ADEQUATE SPACE AND TIME TO TAKE ACTION AND AVOID AN ACCIDENT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE SECOND EVENT TOOK PLACE NEARLY A YEAR LATER, AS THE CONSUMER WAS PULLING INTO A PARKING SPACE, WHEN THE VEHICLE SUDDENLY SURGED FORWARD UNCONTROLLABLY. I'M QUOTING AN EXCERPT FROM ANOTHER REPORT THAT I FOUND DOCUMENTED ON YOUR WEBSITE WHICH IS ALMOST THE EXACT SAME HISTORY AS MINE. THE ONLY DIFFERENCE IS THE LAST AND MOST RECENT EPISODE RESULTED IN A MINOR CRASH. I WAS GOING TO WORK IN PHILA ON A TUES MORNING AT ABOUT 6:45 WHEN I SAW THE CAR IN FRONT OF ME STOPPING FOR A RED LIGHT AND PROCEEDED TO BRAKE, ONLY TO HAVE THE CAR LURCH FORWARD WHEN I HAD MY FOOT FULLY DEPRESSING THE BRAKE AND THE SPEED HAD ALREADY DECLINED TO ABOUT 5 MILES PER HOUR. MY FRONT BUMPER MADE CONTACT WITH THE REAR OF THE CAR IN FRONT AND AFTER COMING TO A COMPLETE STOP, AGAIN SURGED FORWARD TO HIT THE CAR A SECOND TIME. BOTH DRIVERS GOT OUT TO EXAMINE IF THERE WAS ANY DAMAGE AND FINDING NONE EXCEPT FOR A POSSIBLE MINOR SCRATCH TO THE REAR BUMPER OF THE CAR I HIT, WE DECIDED NOT TO FILE A POLICE REPORT. THE WEATHER THAT MORNING WAS BITTERLY COLD BUT THE RECENT SNOW FALL IN PHILA HAD BEEN CLEARED AND THE ROAD WAS DRY. I REPORTED THE INCIDENT TO LEXUS AND AN INCIDENT REPORT WAS FILED WITH TOYOTA WHO SENT AN INVESTIGATOR TO RECOVER THE EDR WHICH I HAVE ON A THUMB DRIVE AND IS BEING ANALYZED BY TOYOTA. DEALERSHIP SERVICE DEPT COULD NOT REPLICATE THE PROBLEM BUT ASSURED ME THE CAR WAS SAFE TO DRIVE. I'M REQUESTING AN INDEPENDENT REVIEW OF THE DATA.
NHTSA complaint #10563539 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 LEXUS GS350. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 13V395000 (ENGINE) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED BUT COULD NOT PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED FAILURE.
NHTSA complaint #10552886 — an unverified report by a vehicle owner.