37 of the
239 complaints filed about the Lexus GX470
are about the body and structure —
15% of everything owners reported.
The worst model year for it is 2004.
The contact owns a 2004 Lexus GX470. The contact stated that the vehicle was parked when he noticed there was a crack on the dashboard. The contact was not sure what caused the dashboard to crack. The dealer was made aware of the failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that there had been a Customer Support Program for the dashboard failure which expired in 2017. The contact had not been made aware of the special program. The approximate failure mileage was 105,000.
NHTSA complaint #11426443 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2005 LEXUS GX470. THE CONTACT STATED HE NOTICED THAT THE SUBFRAME WAS CORRODED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE CHASSIS WAS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 153,000.
NHTSA complaint #11408179 — an unverified report by a vehicle owner.
I PURCHASED THIS 2006 LEXUS GX 470 IN OCTOBER 2005, FROM WESTSIDE LEXUS IN HOUSTON TEXAS. THE PAINT ON MY VEHICLE STARTED PEELING THREE YEARS AFTER I PURCHASED THE VEHICLE. IT GOT WORSE AS THE YEARS WENT BY. I CALLED LEXUS AND REPORTED THE PROBLEM, AND DIDN'T GET ANY HELP. I HAVE BEEN CALLING LEXUS EVERY YEAR SINCE I FIRST NOTICED THE PROBLEM, STILL WITHOUT ANY HELP FROM LEXUS. IT IS A SHAME THAT LEXUS IS NOT TRYING TO HELP ME, CONSIDERING I AM A LOYAL CUSTOMER. I FELT LEXUS SHOULD HAVE RECALLED THE VEHICLE. I HAVE SEEN SEVERAL 2005-2006 LEXUS GX 470 MODELS WITH SIMILAR PROBLEMS ON THE ROAD. IT APPEARS THE PROBLEM IS FROM LEXUS. I AM CALLING ON THE GOVERNMENT TO PLEASE ORDER LEXUS TO RECALL THESE VEHICLES. IT IS SAD THAT ONE SPENDS HARD-EARNED THOUSANDS OF DOLLARS TO PURCHASE A VEHICLE AND TO BE HAVING THESE SORTS OF ISSUES.
NHTSA complaint #11222579 — an unverified report by a vehicle owner.
WE TOOK IT TO A DEALERSHIP SERVICE CENTER TO HAVE BRAKES AND ROTORS REPLACED. IT WAS REPORTED TO US BY THE SHOP THAT WHEN THEY RAISED THE TRUCK, IT MADE NOISES AND THEY FELT IT WAS UNSAFE TO CONTINUE. THEY REPORTED TO US THAT THE FRAME WAS RUSTED OR ROTTED, ESPECIALLY NEAR THE RIGHT REAREND, AND THAT IT WAS UNSAFE TO DRIVE, THAT THE WHERL OR THE BACK END COULD COLLAPSE. LAST NIGHT, I DID EXTENSIVE RESEARCH ONLINE AND IT APPEARS THIS IS A LONG-STANDING ISSUE WITH TOYOTA FRAMES ON THEIR TRUCKS, WITH MANUFACTURING DEFECTS IN STEEL PRODUCTION AND SUBSEQUENT CHEMICAL TREATMENT ERRORS BEFORE TRUCK ASSEMBLY. EVIDENTLY THERE HAVE BEEN MASSIVE RECALLS OF TACOMA TRUCKS WHICH HAVE THE SAME FRAMES MADE BY A COMPANY IN OHIO CALLED DANA. WE ARE WAITING TO HEAR BACK FROM TOYOTA TODAY WHO ASSIGNED US A CASE MANAGER YESTERDAY WHILE WE WERE AT THE DEALERSHIP REPAIR SHOP. MANY OF THESE TRUCKS NEEDED A FRAME SWAP. THE EXTENT OF THE FRAME RUST AND ROT IS UNBELIEVABLE FOR THE AGE OF THE VEHICLE
NHTSA complaint #11174420 — an unverified report by a vehicle owner.
FRAME IS ROTTING FROM INSIDE OUT, EXCESSIVE CORROSION ON AN OTHERWISE SPOTLESS VEHICLE. THIS IS A KNOWN ISSUE THAT WAS COMMON TO THE EARLY/MID 2000'S TOYOTA TUNDRA, TACOMA, AND 4RUNNER, THE LATTER OF WHICH SHARES FRAME COMPONENTS. TOYOTA, FOR WHATEVER REASON, COVERED THE TUNDRA AND TACOMA THROUGH RECALLS, BUT SO FAR HAS NOT DONE A RECALL ON THE 4RUNNER OR GX470.
NHTSA complaint #11171320 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 LEXUS GX470. THE CONTACT STATED THAT THE BODY OF THE VEHICLE MOVED AROUND IN A CIRCULAR MOTION. WHENEVER THE VEHICLE DROVE OVER BUMPS IN THE ROAD, THE BODY TURNED WITH NO CONTROL. THE VEHICLE WAS CURRENTLY PARKED AT THE CONTACT'S SPOUSE'S HOME. THE CONTACT CALLED NORTHEAST MOTOR CARS (664 MARKET STREET, PATERSON, NJ 07513, (973) 345-7000), BUT THE OWNER CLOSED THE DEALER AND MOVED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS). THE FAILURE MILEAGE WAS 122,000. *DT CONSUMER STATED CAR IS STILL SITTING AT CONSUMER'S HOME.
NHTSA complaint #11164237 — an unverified report by a vehicle owner.
REAR SUSPENSION ARM BROKE A WAY FROM A FRAME SECTION THAT APPEARS ROTTED. NO OTHER RUST ON VEHICLE. THIS HAPPENED WHILE DRIVING ON SMOOTH ROAD AND MADE VERY DIFFICULT TO CONTROL. SCARED TO THINK IF THIS HAPPENED AT HIGHWAY SPEED. AGAIN..THIS IS A CLEAN..NO RUST VEHICLE
NHTSA complaint #11122730 — an unverified report by a vehicle owner.
THE SUNROOF DOOR IS RUSTED ALL OVER THE METAL SURROUNDING THE GLASS ON THE INSIDE OF THE VEHICLE. THE ROOF OF THE CAR IS OK BUT I FEAR THE RUST WILL EVENTUALLY GET THERE. MY CONCERN IS THAT THE SUNROOF DOOR MIGHT GET DETACHED WHILE DRIVING AND MAY CAUSE A SERIOUS ACCIDENT. I HAVE SPOKE TO THE LOCAL LEXUS DEALER AND THEY SAY THERE IS NO CAMPAIGN OR RECALL ON THE ISSUE. MY CAR IS ALWAYS IN THE GARAGE WHILE NOT IN USE AND THERE IS NO LEAK ON THE DOOR SO I BELIEVE IS A PROBLEM WITH THE MATERIAL USED ON THIS MODEL. I HAVE ANOTHER LEXUS A 2000 GS 400 AND THE SUNROOF DOOR IS IN PERFECT CONDITION. I HAVE SPOKE TO OTHER GS 470 OWNER AND THEY HAVE THE SAME PROBLEM. I WILL APPRECIATE FROM YOU TO INVESTIGATE WHY IS THIS HAPPENING WITH THIS MODEL BEFORE THERE IS AN ACCIDENT BECAUSE OF THIS PROBLEM. THANKS.
NHTSA complaint #11113964 — an unverified report by a vehicle owner.
- ENTIRE VEHICLE VIOLENTLY SHAKES AND VIBRATES WHILE DRIVING ANYWHERE BETWEEN 40MPH - 65MPH. DOES NOT VIBRATE WHEN NOT ACCELERATING OR COASTING. - ENTIRE DASHBOARD IS CRACKING AND CHIPPING.
NHTSA complaint #10994344 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 LEXUS GX470. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED, WHICH COULD EXPOSE THE AIR BAGS. THE CONTACT ALSO STATED THAT THE MANUFACTURER HAD AN INTERNAL SAFETY RECALL FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 196,000. ..UPDATED 03/08/17 *BF
NHTSA complaint #10947799 — an unverified report by a vehicle owner.
I HAVE A 2004 GX470 SUV. TODAY I WAS IN A PARKING LOT, TRYING TO BACK OUT AND LEAVE. WITH ONE FOOT ON THE ACCELERATOR, I FOUND IT STUCK, WHICH WAS ODD, AS I HAD NOT EXPERIENCED IT BEFORE. SO I PRESSED ON IT AGAIN, I THOUGHT, LIGHTLY. I WAS TAKEN COMPLETELY BY SURPRISE, AS I SEEMED TO HAVE FLOWN BACKWARDS, AS I HAVE A V8 ENGINE, MY ACCELERATION WAS QUICK AND MY CAR IMMEDIATELY RAMMED INTO 2 PARKED CARS BEHIND ME. I WAS IN A STATE OF SHOCK AND VERY SCARED, SINCE IT WAS SO FAST AND SUDDEN. HAS ANYONE ELSE EXPERIENCED ANYTHING LIKE THIS BEFORE? THANK YOU.
NHTSA complaint #10820589 — an unverified report by a vehicle owner.
I HAVE A 2006 LEXUS GX470 THAT THE DASHBOARD IS CRACKING EVERYWHERE. IT'S JUST NOT MY LEXUS THAT HAVE THIS PROBLEM. EVERYONE I KNOW THAT HAVE THIS SUV HAVE THE SAME PROBLEM. LEXUS IS NOT DOING ANYTHING TO FIX THIS PROBLEM. IT IS THE MANUFACTURER DEFECT THAT NEEDS TO BE FIX. EVERYDAY I SEE MORE CRACK SHOWS UP IN DIFFERENT PLACES. I BELIEVE ONE DAY THIS DASHBOARD IS GOING TO COME APART. IT ISN'T VERY SAFE FOR ANYBODY.
NHTSA complaint #10705289 — an unverified report by a vehicle owner.
MY 2006 GX470'S DASH IS STARTING TO DISINTEGRATE IN FRONT OF MY EYES. FIRST ONE LITTLE LINE APPEARED ON MY DASH, IN FRONT OF THE PASSENGER AIRBAG, THEN A COUPLE WEEKS LATER A FEW MORE SHOWED UP, NOW THEY ARE STARTING TO TAKE OVER THE DASH AND IT HAS A STICKY SOFT TEXTURE TO IT LIKE IT IS MELTING. AT FIRST I THOUGHT IT WAS SOMETHING ON THE RAG I USED TO WIPE THE DASH AFTER THE CAR HAD BEEN WASHED, BUT IT HAS THIS ALMOST OILY SHEEN AND IS STICKY. MY FEAR IS, IF MY DASH IS BREAKING DOWN, THEN WHAT HAPPENS IF I GET INTO A FRONT END COLLISION AND THAT AIR BAG DEPLOYS? IS MY PASSENGER GOING TO END UP FRAGMENTS OF DASH BOARD EMBEDDING IN THEIR EYES OR FACE? THIS IS CLEARLY A SAFETY ISSUE! THIS CAR HAS BEEN MY BABY AND IS VERY WELL MAINTAINED. GARAGED KEPT AND PARKED IN THE SHADE... WHAT IS CAUSING THIS ISSUE? PLUS, IT IS WINTER TIME, AND THE CRACKS ARE MULTIPLYING AS WE SPEAK!
NHTSA complaint #10681610 — an unverified report by a vehicle owner.
NOTED SEVERAL CRACKS ACROSS DASHBOARD AND IS DISINTEGRATING. LEXUS NOT HELPFUL SUBSEQUENT STORIES ON ABC ACTION NEWS TAMPA OF KNOWN PROBLEM WITH DASHES.
NHTSA complaint #10676861 — an unverified report by a vehicle owner.
MY VEHICLE WAS PURCHASED FROM A LOCAL LEXUS DEALERSHIP IN JANUARY 2008 AND SINCE THEN HAS BEEN GARAGED DURING THE DAY AT MY OFFICE AND GARAGED OVERNIGHT IN MY BUILDING'S ENCLOSED PARKING STRUCTURE. THE VEHICLE RARELY SAT IN THE SUN FOR EXTENDED PERIODS OF TIME, BUT IN NOVEMBER 2012, CRACKS ON THE PASSENGER SIDE DASH BEGAN APPEARING. THEY WERE RAZOR THIN AND BY THE END OF 2013, THE ENTIRE PASSENGER SIDE DASH WAS COVERED IN CRACKS, DIRECTLY ABOVE THE AIR BAG. THE LEXUS DEALERSHIP EXPLAINED THAT SINCE THE VEHICLE WAS OUT OF WARRANTY AND THERE WAS NO OPEN RECALL, ANY REPAIR WOULD BE AT MY EXPENSE, WHICH WOULD BE APPROXIMATELY $2,500. I SEARCHED MULTIPLE ONLINE FORUMS (CLUBLEXUS.COM, LEXUSOWNERSCLUB.COM) AND THIS SAME PREMATURE CRACKING OF THE GX470 DASH WAS BEING EXPERIENCED BY HUNDREDS OF OWNERS. I ALSO OWN A LEXUS LS430 AND I HAVE TREATED IT EXACTLY LIKE MY GX470, BUT THANKFULLY THE LS HAS NOT EXHIBITED ANY DASH CRACKING. I FEEL THAT THE GX470 DASH CRACKING ISSUE IS A SAFETY RISK, SINCE THE INTEGRITY OF THE DASH IS BEING COMPROMISED AND IT MAY NEGATIVELY EFFECT THE FUNCTIONING OF THE VEHICLE AIR BAGS. I FEEL THAT THIS PROBLEM IS DUE TO POOR QUALITY MATERIALS AND THAT LEXUS SHOULD PROVIDE A REPLACEMENT AT NO COST TO THE VEHICLE OWNER.
NHTSA complaint #10644097 — an unverified report by a vehicle owner.
1. MY DASH BOARD HAS CRACKED, I TOOK IT TO WOODFIELD LEXUS IN CHICAGO, THEY DID SOME PATCH WORK, BUT NOW MORE CRACKS HAVE APPEARED AND I FEEL IT MAY INTERFERE WITH AIRBAGS. HTTP://WWW.CLUBLEXUS.COM/FORUMS/GX-FIRST-GENERATION/603916-MY-DASHBOARD-IS-CRACKING.HTML BY GOING THOUGH THE FORUMS, IT SEEMS COST OF REPLACING 1200 TO 3000 DOLLARS IS A LOT OF MONEY FOR THE PART WHICH SHOULD NOT CRACK IN THE FIRST PLACE. OBVIOUSLY IT IS DEFECTIVE MATERIAL, LEXUS HAS BEEN USING TO MAKE DASHBOARDS 2. CHROME PLATING ON MY WHEELS IS COMING OFF BADLY.
NHTSA complaint #10631407 — an unverified report by a vehicle owner.
APPROXIMATELY ONE YEAR AGO, SEVERAL HAIRLINE CRACKS STARTED TO APPEAR ON THE DASHBOARD OF MY LEXUS 2006 GX470. THESE CRACKS QUICKLY SPREAD AND ARE NOW COVERING MOST OF THE DASHBOARD. IN ADDITION, THE DASHBOARD FEELS LIKE IT IS MELTING OR HAS BECOME VERY STICKY TO THE TOUCH AS TINY LITTLE PIECES WILL CHIP AWAY OR INDENT AT THE SLIGHTEST TOUCH. THIS VEHICLE IS GARAGE KEPT WITH A CUSTOM SUNSHADE PURCHASED FROM LEXUS BEING USED EVERY TIME THE VEHICLE IS PARKED OUTSIDE. THE VEHICLE CURRENTLY HAS JUST OVER 100,000 MILES WITH NO EXTENDED WARRANTY. LEXUS OF TAMPA BAY WAS CONTACTED IN OCTOBER OF 2013 AND I WAS TOLD BY A SERVICE MANAGER ([XXX]) THAT TOYOTA IS AWARE OF THIS PROBLEM, BUT THAT LEXUS WILL NOT CONTRIBUTE TO REPLACE. THE COST OF A NEW DASHBOARD QUOTED WAS $1822.26, NOT INCLUDING LABOR. THE CRACKS ARE STARTING TO DEVELOP INTO LARGER SPLITS WHICH ARE RUNNING THE ENTIRE LENGTH OF THE DASHBOARD AND ARE COVERING THE ENTIRE FACE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10629098 — an unverified report by a vehicle owner.