27 of the
171 complaints about the 2007 Lexus IS are about the
other systems — 16% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
90,000 miles.
Hello: I own a 2007 Lexus IS250. My vehicle has had an ongoing engine misfire issue and has run extremely rough. In addition, my SRS light and there is an issue with the driver's side knee air bag inflator connector. Finally, my dashboard, front and rear door panels have been sticky and melted over time when it is hot and there is no reason why this is occurring. The dashboard and door panels become glossy, crack and have broken off into pieces and the shine/gloss from the dashboard causes blinding while driving due to the reflection of the sun on the dashboard. These issues have been going on for a period of over 10 years and I had multiple accidents due to these numerous issues. I have reported these to Lexus corporate on multiple occasions, including in 2016 and 2017. However, Lexus has refused to fix them stating that they are aware of these issues and had the ZLJ, ZLD and ZLA warranty programs but that they had expired in 2017. However, I later found out that none of those programs had expired at the time I called Lexus's corporate office. One of their programs, the ZLD warranty program, was apparently extended until 2021, however, Lexus failed to inform most vehicle owners of this. These issues are a safety issue. They have caused my car to malfunction for over 10 years and to have accidents. Many Lexus owners have also reported about these issues in Lexus owner forums on the internet and have stated that they have had accidents due to these issues, but Lexus failed to properly inform customers of the extended warranty and refused to fix these cars. With these issues continuing and becoming worse over the years, they are no longer a warranty issue, but a safety issue for drivers. I am requesting that the NHSTA investigate this issue and require, if possible, that Lexus issue safety recalls for these known defects and fix these issues immediately to prevent car accidents.
NHTSA complaint #11736572 — an unverified report by a vehicle owner.
San Francisco, CA
UNKNOWN OR OTHER
My vehicle has a sticky dashboard and has a reflection to my front windshield. When it is sunny, that reflection is very blinding when I’m driving. My vehicle is available for inspection if needed. I am scared for myself and my passengers when I’m driving. My vision is 20/20 and this reflection is very bothersome. The issue has been confirmed by my local mechanic. I called the dealership and they also confirmed the issue, but they were unable to assist me and recommended me to file a complaint with NHTSA. The vehicle has not been inspected by the manufacturer (I offered to do so but they did not confirm an appointment for any further assistance), police, insurance, etc. There were no warning lamps, or any notices for this issue.
NHTSA complaint #11469928 — an unverified report by a vehicle owner.
Renton, WACrash
UNKNOWN OR OTHER
The dash is shining and obstructs my view of the road
NHTSA complaint #11426068 — an unverified report by a vehicle owner.
Grass Valley, CA
UNKNOWN OR OTHER
I have a 2007 lexus is350 with the melting dashboard and door panels. The dashboard causes a terrible glare that reflects off the windshield and making it difficult to see the road and causes a smell in the car as well.
NHTSA complaint #11425404 — an unverified report by a vehicle owner.
Horsham, PA
UNKNOWN OR OTHER
MY DASHBOARD IS CRACKING AND MELTING. SO IS THE DOOR PANELS.
NHTSA complaint #11391131 — an unverified report by a vehicle owner.
at 100,000 milesSioux Falls, SD
UNKNOWN OR OTHER
LEXUS KNOWS ABOUT AND WILL NOT FIX THE 1ST GENERATION OF DIRECT FUEL INJECTION ON THE IS250/350 ENGINES MODEL YEARS 2006-2013. LEXUS CLAIMS TO ME THAT WHEN IN COLD CLIMATES THE FUEL WILL CONDENSE ON CYLINDER WALLS AND THEN CONTAMINATE THE OIL. THIS RUNNING RICH PROBLEM THEN CAUSES THE ENGINE COMPUTER TO TRIP OR PRESENT FAILURE CODES AND THEN DEACTIVATING THE VEHICLE STABILITY CONTROL SAFETY FUNCTIONS THAT ARE NEEDED WHEN THE CAR IS DRIVEN IN COLD CLIMATES. LEXUS SAID THEY HAD A PROGRAM IN PLACE TO DEAL WITH THIS PROBLEM BUT IT EXPIRED BEFORE MY CAR PRESENTED SYMPTOMS, THIS WAS DUE TO THE CAR BEING STATIONED WITH ME IN WARM CLIMATES FROM 2008 TO 2012. LEXUS REFUSES TO HELP RECTIFY THE SITUATION.
NHTSA complaint #11375382 — an unverified report by a vehicle owner.
Grass Valley, CA
UNKNOWN OR OTHER
MY 2007 LEXUS IS350 THATS UNDER 100K MILES HAS THE STICKY DASHBOARD AND DOOR PANELS PROBLEM AND THE GLARE FROM THE SUN REFLECTS OFF THE DASHBOARD AND INTO THE WINDSHIELD WHICH IS CAUSING ME A HARD TIME SEEING. I EVEN BOUGHT A DASH COVER MAT FOR MY CAR BUT IT JUST FALLS OF BECAUSE NONE OF THE TAPE WOULD STICK TO THE DASHBOARD. ALSO ON TOP OF THE DASHBOARD BY THE WINDSHIELD, IT STARTED WARPING/ LITTLE BIT OF THE DASHBOARD STICKING OUT. I KNOW LEXUS HAD A CUSTOMER SUPPORT PROGRAM FOR THE DASHBOARD BUT MINE ENDED IN 2017 AND THE PREVIOUS OWNER NEVER GOT THE RECALL DONE. RECENTLY, LEXUS STARTED A ZLZ PROGRAM FOR OTHER MODELS THATS BARELY AFFECTED AND I JUST DON'T GET WHY THEY DIDN'T EXTEND THE WARRANTY PROGRAM FOR THE IS MODELS FROM YEARS 2006-2008 SINCE THESE YEARS ARE THE MOST EFFECTED. ALL I WANT IS TO GET MY DASHBOARD AND DOOR PANELS REPLACED AND I DEFINITELY KNOW OTHER PEOPLE WITH THE SAME PROBLEM AS ME WANTS TO GET IT REPLACED AS WELL. LEXUS NEEDS TO EXTEND THE CUSTOMER PROGRAM AGAIN FOR THE PEOPLE WHO NEVER GOT IT REPLACED. I FEEL THAT I SHOULDN'T PAY FOR SOMETHING I DIDN'T CAUSE. THE MANUFACTURE MADE THE DEFECTIVE PART AND THEY SHOULD BE THE ONES REPLACING IT IF THE VEHICLE IS EFFECTED.
NHTSA complaint #11373449 — an unverified report by a vehicle owner.
Whittier, CA
UNKNOWN OR OTHER
THE DASHBOARD & SIDEBOARD PANELS ARE MELTING AND IS STICKY. IT'S DANGEROUS TO DRIVE AND SHOULD BE A SAFETY RECALL AS WHEN THE SUN SHINES THE REFLECTION IS BLINDING AND I CAN NOT SEE IN FRONT OF ME. I WOULD CONSIDER THIS A SAFETY ISSUE AND IT SHOULD BE A RECALL.
NHTSA complaint #11362558 — an unverified report by a vehicle owner.
at 100,000 milesPort Orange, FL
UNKNOWN OR OTHER
THE DASH AND SIDE PANELS GET EXTREMELY STICKY AND. HAVE AN ODOR THAT AFFECTS VISION WHILE DRIVING NOT TO MENTION THE GLARE FROM THE DASH. TOYOTA AND LEXUS ARE AWARE OF THE PROBLEM AS THERE WAS A CLASS ACTION LAWSUIT AGAINST THEM THAT WAS DISMISSED ONCE THEY AGREED TO TAKE CARE OF THE PROBLEM. THEY FAILED TO FOLLOW THRU LEAVING APPROXIMATELY 3.5 MILLION VEHICLES WITH THE PROBLEM. I HAVE SPOKEN TO LEXUS WITH THEIR ATTITUDE BEING NOT A THING ARE THEY WILLING TO DO.
NHTSA complaint #11354652 — an unverified report by a vehicle owner.
at 105,000 milesCamp Hill, PA
UNKNOWN OR OTHER
DASHBOARD IS CRACKING AND GETTING REALLY STICKY.
NHTSA complaint #11340789 — an unverified report by a vehicle owner.
Greensboro, NC
UNKNOWN OR OTHER
DARH BROAD BROKEN NOT SAFE NEED BE REPLACE
NHTSA complaint #11320390 — an unverified report by a vehicle owner.
at 80,000 milesGarden City, NY
UNKNOWN OR OTHER
MELTING DASHBOARD AND DOOR PANELS. THIS MAKES THE DASH STICKY AND CAN GIVE OFF ODORS.
NHTSA complaint #11320267 — an unverified report by a vehicle owner.
at 115,000 milesGarden Grove, CA
UNKNOWN OR OTHER
THE DASHBOARD OF THE CAR BECOMES STICKY AND SHINY WHEN UNDER THE SUN. THIS CREATES GLARE ON THE WINDSHIELD OF THE CAR AND IS SO BRIGHT THAT IT MAKES IT HARD TO SEE THE ROAD DURING THE DAYTIME.
NHTSA complaint #11318543 — an unverified report by a vehicle owner.
Winder, GA
UNKNOWN OR OTHER
CAR DASHBOARD IS DAMAGE AND THE DOORS PLASTIC IS PEELING OFF
NHTSA complaint #11307383 — an unverified report by a vehicle owner.
Atlanta, GA
UNKNOWN OR OTHER
MY DASHBOARD HAS A STICKY SUBSTANCE, CAUSING A GLARE ON MY WINDSHIELD AND BLOCKING MY ABILITY TO SEE OUT OF MY FRONT WINDOW. I RECENTLY LEARNED LEXUS HAS BEEN AWARE OF THIS ISSUE FOR YEARS, BUT ONLY CONSIDERED IT A "COSMETIC DEFECT." HOWEVER, PER THE PHOTOGRAPHS, THIS DEFECT IS CAUSING SIGNIFICANT IMPAIRMENT TO MY ABILITY TO SEE OUT. I HAVE HAD MY CAR SERVICED AT NALLEY LEXUS IN SMYRNA, GA SINCE I FIRST OWNED IT AND THE RECALL WAS NEVER BROUGHT TO MY ATTENTION BECAUSE THEY DEEMED IT "COSMETIC." I HAVE SENT PICTURES TO LEXUS'S CORPORATE OFFICES SHOWING THE BLOCKED VISIBILITY - THE SAME PICTURES I AM ATTACHING TO THIS CLAIM. THEY OFFERED ME $400 TOWARDS THE $2000-2500 REPLACEMENT COST. I AM UNSURE OF THE EXACT DATE WHICH THE ISSUE STARTED. IT HAS PROGRESSIVELY WORSENED. ONLY IN THE PAST MONTH DID I BEGIN SEARCHING ONLINE FOR SOLUTIONS AND FOUND THIS IS A WELL-KNOWN LEXUS/TOYOTA DEFECT. LEXUS SHOULD BE REQUIRED TO NOTIFY CUSTOMERS OF ANY DEFECT AT THEIR DEALERS, NOT JUST ONES THEY DEEM AS SAFETY.
NHTSA complaint #11280744 — an unverified report by a vehicle owner.
Acworth, GA
UNKNOWN OR OTHER
MY WHOLE DASH AND DOORS ARE STICKY AND PEEL OFF AT THE SLIGHTEST THING. I'VE HAD THE CAR FOR LESS THAN A YEAR AND THE IT'S LITERALLY COMING OFF
NHTSA complaint #11265669 — an unverified report by a vehicle owner.
at 60,000 milesAlexandria, VA
UNKNOWN OR OTHER
THE RUBBERY PARTS OF THE DASH BOARD AND DOOR PANELS ARE MELTING AWAY. FREQUENTLY WHEN THEY GET TOUCHED, PART OF THEM GET WIPED AWAY. THE DASH BOARD IS VERY STICKY!
NHTSA complaint #11257290 — an unverified report by a vehicle owner.
Miami, FL
UNKNOWN OR OTHER
INTERIOR MELTING DASHBOARD AND DOOR PANELS, MU 6 YEAR OLD SON GETS IT ALL OVER HIS HANDS AND CLOTHING , THE GLARE FROM THE DASH BLUNDS ME IN THE MIAMI FLORIDA SUN. CANT TOUCH DASHBOARD ARE DOIR PANELS WITHOUT MAKING DEEP CUTS AND DENTS . NOT SURE IF ITS TOXIC OR NOT BUT WINDIWS UP WITH AC AND MY FAMILY DRIVING CANT BE GOOD WITH THESE GOING ON .
NHTSA complaint #11244267 — an unverified report by a vehicle owner.
LOS Angeles, CA
UNKNOWN OR OTHER
THE DASH BOARD AND DOOR PANELS GET STICKY IN HIGH TEMPERATURES
NHTSA complaint #11206254 — an unverified report by a vehicle owner.
Stuart, FL
UNKNOWN OR OTHER
STICKY DASHBOARD AND DOORS.
NHTSA complaint #10990752 — an unverified report by a vehicle owner.
Wesley Chapel, FL
UNKNOWN OR OTHER
THE FRONT DASHBOARD AND SIDE PANEL DOORS MELT IN HEAT AND CAN CAUSE SERIOUS DAMAGE TO PASSENGERS IN IN AN ACCIDENT. I LIVE IN FLORIDA AND HAVE COMPLAINED ABOUT THIS FOR 3 YEARS AND CONTINUE TO GET THE RUN AROUND AND PLACED ON WAITING LIST FOR SEVERAL YEARS.
NHTSA complaint #10970875 — an unverified report by a vehicle owner.
Birmingham, AL
UNKNOWN OR OTHER
TAKATA RECALL I HAVE GOT RECALL LETTER LAST YEAR ABOUT STICKY DASHBOARD I AM STILL WAITING ON THE COMPANY TO CALL ME OR SENT OUT ANOTHER RECALL LETTER WHEN THE PARTS COME IN. MY DASHBOARD IS GETTING REAL BAD. I AM WIPING DOWN WITH SOAP AND WATER. IT GETTING A REFLECTOR TO MY WINDOW WHEN THE SUN IS HITTING RIGHT AT IT. PLEASE RESPOND. THANKS, [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
NHTSA complaint #10969440 — an unverified report by a vehicle owner.
at 145,000 milesWilliamston, SC
UNKNOWN OR OTHER
MY DASHBOARD IS STICKY AND MELTING AND WHEN THE SUN SHINES IT CAUSES A GLARE. IT IS WORSE IN WARMER WEATHER.
NHTSA complaint #10838676 — an unverified report by a vehicle owner.
Miami, FL
UNKNOWN OR OTHER
MELTING DASHBOARD REFLECT SUNLIGHT ON WINDSHIELD WHICH IS BLINDING AT TIMES. ALSO MELTING DOORS STAIN AND RUIN CLOTHES. VSC SENSORS ALSO STAY ON EVEN AFTER DEALERSHIP "REPAIR" THEY RECOMMEND REPLACING TRANSMISSION @$5K BUT NO GUARANTEE PROBLEM WILL BE SOLVED.
NHTSA complaint #10825227 — an unverified report by a vehicle owner.
at 50,000 milesPalm Harbor, FL
UNKNOWN OR OTHER
MELTING DASHBOARD - CAN SIMPLY STICK A FINGERNAIL IN IT AND IT LEAVES AN INDENTATION. I NOTICED THAT OTHERS HAVE COMPLAINED OF THIS PROBLEM ALSO. IT'S ALSO VERY STICKY ANYWHERE ALONG THE LEATHER ON THE DOORS AND DASHBOARD. *TR ALSO, MY CAR IS ONLY 7 YEARS OLD AND A YEAR AGO THE TOUCH SCREEN WENT OUT. I CANNOT USE THE GPS AT ALL. APPARENTLY THE COST IS ABOUT $1,000 TO FIX THIS. SEEMS REDICULOUS THAT THIS WOULD HAPPEN AFTER ONLY 7 YEARS. THIS SHOULD BE GUARANTEED FOR LIFE!
NHTSA complaint #10622009 — an unverified report by a vehicle owner.
at 3,000 milesST. Petersburg, FL
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THIS IS HER SECOND VEHICLE OF THE SAME YEAR, MAKE, AND MODEL. SHE STATED THAT THERE IS A MILDEW ODOR COMING FROM THE AIR CONDITIONER VENTS, WHICH CAUSES HER TO BECOME VIOLENTLY ILL. THE ODOR IS PRESENT WHEN THE VEHICLE REACHES APPROXIMATELY 3,000-3,500 MILES. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO. THE MANUFACTURER ATTEMPTED TO REPAIR THE FAILURE FOUR TIMES. AS A RESULT, SHE WENT INTO ARBITRATION AND THE VEHICLE WAS INCLUDED IN HER STATE'S LEMON LAW. THE CONTACT RECEIVED A NEW VEHICLE. THE MANUFACTURER STATED THAT THE ODOR IS DUE TO MILDEW GROWING IN THE AIR DUCTS AND, UNFORTUNATELY, CANNOT BE REPAIRED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 3,500 AND FAILURE MILEAGE WAS 3,000.
NHTSA complaint #10190888 — an unverified report by a vehicle owner.
at 3,000 milesST. Petersburg, FL
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2007 LEXUS IS 250. THE CONTACT STATED THAT THIS IS HER SECOND VEHICLE OF THE SAME YEAR, MAKE, AND MODEL. SHE STATED THAT THERE IS A MILDEW ODOR COMING FROM THE AIR CONDITIONER VENTS, WHICH CAUSES HER TO BECOME VIOLENTLY ILL. THE ODOR IS PRESENT WHEN THE VEHICLE REACHES APPROXIMATELY 3,000-3,500 MILES. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO. THE MANUFACTURER ATTEMPTED TO REPAIR THE FAILURE FOUR TIMES. AS A RESULT, SHE WENT INTO ARBITRATION AND THE VEHICLE WAS INCLUDED IN HER STATE'S LEMON LAW. THE CONTACT RECEIVED A NEW VEHICLE. THE MANUFACTURER STATED THAT THE ODOR IS DUE TO MILDEW GROWING IN THE AIR DUCTS AND, UNFORTUNATELY, CANNOT BE REPAIRED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 3,500 AND FAILURE MILEAGE WAS 3,000.
NHTSA complaint #10190891 — an unverified report by a vehicle owner.