10 of the
55 complaints about the 2009 Lexus IS are about the
other systems — 18% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
92,500 miles.
I am submitting this complaint regarding a safety concern with my Lexus IS 250. The dashboard in my vehicle is melting and has become extremely sticky, shiny, and reflective. As the material deteriorates, it creates significant glare on the windshield when sunlight hits the dashboard. This glare interferes with my visibility while driving and creates a potentially dangerous situation for myself, my family, and other drivers on the road. This issue is not merely cosmetic. The deteriorating dashboard material directly affects safe vehicle operation by impairing the driver’s ability to clearly see through the windshield, especially during daylight conditions when sunlight reflects off the dashboard surface. In addition, the dashboard material appears to be chemically breaking down. The surface remains sticky and continues to degrade over time, raising concerns about possible chemical exposure inside the vehicle cabin for my family I contacted my local dealership and also reached out to **Lexus corporate customer service. I was informed that Lexus previously had a Customer Support Program addressing melting dashboards, but the program expired in September 2021. I was told notification letters were sent in March 2019, but I never received one. Had I received the notice, I would have addressed the issue because it directly affects driving safety. They said there was nothing else they can do. Given the ongoing safety risk, I respectfully request that the **National Highway Traffic Safety Administration review this defect and determine whether further investigation or action is warranted. Thank you for your time
NHTSA complaint #11723890 — an unverified report by a vehicle owner.
Wahiawa, HI1 injured
UNKNOWN OR OTHER
The dashboard is melting leather, as well as the inside door panels on all four doors that are leather. It burns my wife’s skin and my kids while leaving sticky black residue on our skins. It is melting so bad there are chunks missing from the leather from a simple rub.
NHTSA complaint #11672963 — an unverified report by a vehicle owner.
Sarasota, FL
UNKNOWN OR OTHER
Dashboard and door panel are melting. The melting on the dashboard cause a shinny reflection that prevent visibility.
NHTSA complaint #11455288 — an unverified report by a vehicle owner.
Lauderdale Lakes, FL
UNKNOWN OR OTHER
I DON'T HAVE TO PRESS THE BRAKE TO SWITCH GEAR LIKE TO PUT IT FROM PARKED TO DRIVE
NHTSA complaint #11387899 — an unverified report by a vehicle owner.
at 125,535 milesHouston, TX
UNKNOWN OR OTHER
VEHICLE DOOR PANELS AND DASHBOARD ARE MELTING AND CHUNKS COME OF WHEN YOU GRAZE THE PANELS ON A HOT DAY EVEN WHEN PUTTING WINDSHIELD HEAT PROTECTORS MATERIAL COMES OFF
NHTSA complaint #11343378 — an unverified report by a vehicle owner.
Saint Petersburg, FL
UNKNOWN OR OTHER
THE DASHBOARD IS MELTING AND CAUSING A STICKY, VISCOUS FILM THAT NOT ONLY SMELLS BAD BUT IS CAUSING A SEVERE BLINDING GLARE WHILE I AM DRIVING . IT CANNOT BE REMOVED OR REMEDIED AND IT GETTING WORSE CAUSING MORE OF A SAFETY ISSUE
NHTSA complaint #11322018 — an unverified report by a vehicle owner.
at 120,000 milesPasadena, CA
UNKNOWN OR OTHER
MELTING DASHBOARD.
NHTSA complaint #11319093 — an unverified report by a vehicle owner.
Rocky Mount, NC
UNKNOWN OR OTHER
MY DASHBOARD HAS THAT TACKY GLOSSY SUBSTANCE ON IT AND CAUSES ISSUES WITH MY VISIBILITY. I HAVE TRIED TO REMOVE IT AND DULL IT SO THAT IT WOULD BE BETTER TO SEE, BUT I HAVE NOT HAD ANY SUCCESS.
NHTSA complaint #11163677 — an unverified report by a vehicle owner.
at 65,000 milesSeattle, WA
UNKNOWN OR OTHER
WHILE DRIVING 60 MPH ON THE FREEWAY MY CAR SUDDENLY STALLS, LOSES POWER, AND STOPS RUNNING!
NHTSA complaint #10840011 — an unverified report by a vehicle owner.
at 55,000 milesHonolulu, HI
UNKNOWN OR OTHER
MY DASH BOARD IS MELTING. IT IS REALLY STICKY AND PRODUCE A GLARE ON WINDSHIELD WHEN DRIVING IN THE DIRECTION OF SUN. IT IS BECOMING VERY DIFFICULT TO SEE. THERE IS A RECALL ON OTHER YEARS AND MODELS. RECALL SHOULD BE REEVALUATED TO INCLUDE ALL CARS EFFECTED BY THIS DEFECT.
NHTSA complaint #10732598 — an unverified report by a vehicle owner.