Owners have filed 55 complaints
about the 2009 Lexus IS with NHTSA between 2009 and 2026.
The largest single group is the acceleration & cruise control.
Across this model's run it ranks 5 of 15 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 53
Against the median year of the Lexus IS. 50 means typical for this
model; 100 means roughly double.
Severity — 84
16.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 60
35% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
411.8%
1,000 – 9,999 miles
38.8%
10,000 – 24,999 miles
411.8%
25,000 – 49,999 miles
823.5%
50,000 – 74,999 miles
617.6%
75,000 – 99,999 miles
411.8%
100,000 – 149,999 miles
411.8%
150,000+ miles
12.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2009peak 5Mar 2026
Recalls on the 2009 Lexus IS
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
11V029000
FUEL SYSTEM, GASOLINE:DELIVERY
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2006-2009 LEXUS IS AND MODEL YEAR 2006-2007 LEXUS GS VEHICLES. DUE TO INSUFFICIENT TIGHTENING OF THE FUEL PRESSURE SENSOR CONNECTED TO AN ENGINE FUEL DELIVERY PIPE WITH NICKEL PHOSPHORUS PLATING, THERE IS A POSSIBILITY THAT, OVER TIME, THE PRESSURE SENSOR COULD LOOSEN. IF LOOSENING OCCURS, FUEL COULD LEAK PAST A GASKET USED IN THE CONNECTION BETWEEN THE SENSOR AND THE PIPE AND THROUGH THE THREADED PORTION OF THE SENSOR.
Risk: FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
09V388000
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2010 PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
Risk: A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20183464,915 units in Canada
Fuel System
On certain vehicles equipped with a 3.5L V6 engine, the fuel pulsation dampers located in the fuel delivery pipe could develop a leak over time. A fuel leak in the presence of an ignition source could increase the risk of fire causing injury and/or damage to property. Correction: Dealers will replace the fuel delivery pipe with an updated part.
Reports where the owner recorded a crash, a fire, an injury or a death.
Wahiawa, HI1 injured
UNKNOWN OR OTHER
The dashboard is melting leather, as well as the inside door panels on all four doors that are leather. It burns my wife’s skin and my kids while leaving sticky black residue on our skins. It is melting so bad there are chunks missing from the leather from a simple rub.
NHTSA complaint #11672963 — an unverified report by a vehicle owner.
at 40,000 milesCottonwood, AZCrash
STRUCTURE:BODY
THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT IN TERMS OF EMINENT DAMAGE. THE NEXT INCIDENT WAS WORSE. IT HAPPENED IN JULY OF 2019 IN A DRUG STORE PARKING LOT. I WAS PARKING IN A STALL AND THE VEHICLE SPED UP, SQUEALED THE TIRES, JUMPED THE CEMENT PARKING BLOCK, HIT SOME BUSHES, AND I WAS ABLE TO STOP IT. ON THIS OCCASION THERE WAS DAMAGE TO MY VEHICLE. THERE ARE DENTS AND SCRATCHES FROM THE BUSHES, A TIRE SENSOR OR TWO IS NOT FUNCTIONAL ANYMORE, AND THE UNDERBODY WAS DAMAGED. I WAS THOROUGHLY SCARED AND AFRAID WAS CAR WOULD CONTINUE TO DO THIS AND I COULD HURT SOMEONE. I WAS ABLE TO STOP THE VEHICLE ONLY BY PUTTING IT IN PARK. THE BRAKE WAS RENDERED USELESS. IT HAPPENED TWICE ON THE SAME DAY IN JANUARY OF 2020. I WAS DRIVING SLOWLY AND IT LUNGED. I WAS ABLE TO SLOW IT DOWN. I PROCEEDED TO PARK THE VEHICLE. ONCE AGAIN IT LUNGED FORWARD AT A CONCRETE PARKING STOP. THE BRAKES DID NOT WORK. I HAD TO PUT IT IN PARK AS THE ONLY WAY TO STOP THE VEHICLE AND PREVENT FURTHER DAMAGE. ALL INCIDENTS WERE IN A CITY DRIVING SHOWILY. THE VEHICLE HAD APPROXIMATELY 40,000 MILES ON IT WHENI FIRST NOTICED THE SAFETY CONCERN. THE VEHICLE NOW HAS APPROXIMATELY 60,000 MILES.
NHTSA complaint #11302231 — an unverified report by a vehicle owner.
at 40,000 milesCottonwood, AZCrash
ENGINE
THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT IN TERMS OF EMINENT DAMAGE. THE NEXT INCIDENT WAS WORSE. IT HAPPENED IN JULY OF 2019 IN A DRUG STORE PARKING LOT. I WAS PARKING IN A STALL AND THE VEHICLE SPED UP, SQUEALED THE TIRES, JUMPED THE CEMENT PARKING BLOCK, HIT SOME BUSHES, AND I WAS ABLE TO STOP IT. ON THIS OCCASION THERE WAS DAMAGE TO MY VEHICLE. THERE ARE DENTS AND SCRATCHES FROM THE BUSHES, A TIRE SENSOR OR TWO IS NOT FUNCTIONAL ANYMORE, AND THE UNDERBODY WAS DAMAGED. I WAS THOROUGHLY SCARED AND AFRAID WAS CAR WOULD CONTINUE TO DO THIS AND I COULD HURT SOMEONE. I WAS ABLE TO STOP THE VEHICLE ONLY BY PUTTING IT IN PARK. THE BRAKE WAS RENDERED USELESS. IT HAPPENED TWICE ON THE SAME DAY IN JANUARY OF 2020. I WAS DRIVING SLOWLY AND IT LUNGED. I WAS ABLE TO SLOW IT DOWN. I PROCEEDED TO PARK THE VEHICLE. ONCE AGAIN IT LUNGED FORWARD AT A CONCRETE PARKING STOP. THE BRAKES DID NOT WORK. I HAD TO PUT IT IN PARK AS THE ONLY WAY TO STOP THE VEHICLE AND PREVENT FURTHER DAMAGE. ALL INCIDENTS WERE IN A CITY DRIVING SHOWILY. THE VEHICLE HAD APPROXIMATELY 40,000 MILES ON IT WHENI FIRST NOTICED THE SAFETY CONCERN. THE VEHICLE NOW HAS APPROXIMATELY 60,000 MILES.
NHTSA complaint #11302231 — an unverified report by a vehicle owner.
at 40,000 milesCottonwood, AZCrash
SERVICE BRAKES
THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT IN TERMS OF EMINENT DAMAGE. THE NEXT INCIDENT WAS WORSE. IT HAPPENED IN JULY OF 2019 IN A DRUG STORE PARKING LOT. I WAS PARKING IN A STALL AND THE VEHICLE SPED UP, SQUEALED THE TIRES, JUMPED THE CEMENT PARKING BLOCK, HIT SOME BUSHES, AND I WAS ABLE TO STOP IT. ON THIS OCCASION THERE WAS DAMAGE TO MY VEHICLE. THERE ARE DENTS AND SCRATCHES FROM THE BUSHES, A TIRE SENSOR OR TWO IS NOT FUNCTIONAL ANYMORE, AND THE UNDERBODY WAS DAMAGED. I WAS THOROUGHLY SCARED AND AFRAID WAS CAR WOULD CONTINUE TO DO THIS AND I COULD HURT SOMEONE. I WAS ABLE TO STOP THE VEHICLE ONLY BY PUTTING IT IN PARK. THE BRAKE WAS RENDERED USELESS. IT HAPPENED TWICE ON THE SAME DAY IN JANUARY OF 2020. I WAS DRIVING SLOWLY AND IT LUNGED. I WAS ABLE TO SLOW IT DOWN. I PROCEEDED TO PARK THE VEHICLE. ONCE AGAIN IT LUNGED FORWARD AT A CONCRETE PARKING STOP. THE BRAKES DID NOT WORK. I HAD TO PUT IT IN PARK AS THE ONLY WAY TO STOP THE VEHICLE AND PREVENT FURTHER DAMAGE. ALL INCIDENTS WERE IN A CITY DRIVING SHOWILY. THE VEHICLE HAD APPROXIMATELY 40,000 MILES ON IT WHENI FIRST NOTICED THE SAFETY CONCERN. THE VEHICLE NOW HAS APPROXIMATELY 60,000 MILES.
NHTSA complaint #11302231 — an unverified report by a vehicle owner.
at 10,500 milesCarson, CACrash
VEHICLE SPEED CONTROL
3/8/2010 INVOLVING 2009 LEXUS IS 250: AS THE DRIVER OF THE LEXUS IS 250 WAS ENTERING THE GARAGE, SHE WAS APPLYING PRESSURE TO THE BRAKE WHILE THE GARAGE DOOR WAS OPENING. AS THE DRIVER RELEASED THE BRAKE TO MOVE FORWARD INTO THE GARAGE, THE LEXUS IS 250 UNEXPECTEDLY ACCELERATED AND THE VEHICLE SPED FORWARD. THE DRIVER WAS STOPPED FROM GOING THROUGH THE GARAGE BY FORCEFULLY PRESSING ON THE BRAKES AND STOPPED BY THE GARAGE CABINETS. ACCELERATION MARKS WERE PRESENT ON THE ASPHALT APPROXIMATELY 10 FEET BEFORE THE OPENING OF THE GARAGE AND BRAKE MARKS WERE PRESENT INSIDE THE GARAGE. THIS WAS THE FIRST TIME THE UNEXPECTED ACCELERATED OCCURRED AND WE IMMEDIATELY CONTACTED THE DEALER FOR DIRECTION. THE DEALER SUGGESTED THAT WE BRING THE CAR TO THE DEALERSHIP FOR INSPECTION. THE OWNERS WERE NOT COMFORTABLE DRIVING THE VEHICLE TO THE DEALERSHIP DUE TO THE CURRENT INCIDENT OF DEFECTIVE FUNCTIONING. THE DEALER CAME TO PICK UP THE CAR AND THE OWNER FOLLOWED IN A COURTESY VEHICLE BACK TO THE DEALERSHIP. ONCE AT THE DEALERSHIP, THE CUSTOMER SERVICE REPRESENTATIVE NOTIFIED THE OWNER THAT THEY WERE UNABLE TO ACCEPT THE CAR DO TO THE DAMAGE LOCATED IN THE DRIVER SIDE BUMPER WHICH WAS A RESULT OF THE INCIDENT. THE DEALERSHIP HAD POSSESSION OF THE KEYS AND THE VEHICLE. THE OWNER NOTIFIED THE DEALERSHIP THAT HE WAS UNCOMFORTABLE TO DRIVE (OR HAVE) A DRIVER TAKE THE VEHICLE HOME DO THE VEHICLE MALFUNCTION. THE OWNER WAS ADVISED TO CONTACT 1-800-255-3987. THE OWNER REQUESTED TO LEAVE THE VEHICLE AT THE DEALERSHIP TO AVOID ANY OTHER INCIDENTS UNTIL THE MALFUNCTION IS INVESTIGATED. THE LEXUS IS 250 WAS TAKEN TO THE DEALERSHIP APPOX 2 WEEKS AGO FOR MAINTENANCE. THE DRIVER SIDE MAT WAS REMOVED OVER 3 MONTHS BEFORE THE INCIDENT AND NO OTHER REPAIRS HAVE BEEN MADE TO THE CAR.
NHTSA complaint #10318286 — an unverified report by a vehicle owner.
at 11,000 milesEast Elijay, GACrash1 injured
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 LEXUS IS 250 . HE STATED THAT WHILE DRIVING 35 MPH UP A HILL WHEN TURNING AND SLOWING DOWN BY PUTTING HIS FOOT ON THE BRAKE PEDAL THE VEHICLE ACCELERATED ON ITS OWN. THE VEHICLE ACCELERATED AND CRASHED OVER A MOUNTAIN. THE CONTACT SUSTAINED MAJOR INJURIES, BROKE HIS RIGHT SHOULDER, CHEST PAINS, AND HIS FACE WAS ALSO INJURED WHEN THE AIR BAG DEPLOYED HITTING HIM IN THE FACE. THE POLICE AND THE INSURANCE COMPANY WERE CONTACTED AND A REPORT WAS FILED BY BOTH OF THEM. THE VEHICLE WAS TOWED TO A LOCAL TOWING FACILITY WHERE THEY STATED THAT THE VEHICLE WAS DESTROYED. THE DEALER WAS CONTACTED AND WROTE A REPORT AS WELL. HE ALSO STATED THAT HE RECEIVED A RECALL NOTICE FOR THE FLOOR MATS AND WAS WAITING FOR AN APPOINTMENT. THE FAILURE AND CURRENT MILEAGE WERE 11000.
NHTSA complaint #10312261 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Roseville, CA
UNKNOWN OR OTHER
I am submitting this complaint regarding a safety concern with my Lexus IS 250. The dashboard in my vehicle is melting and has become extremely sticky, shiny, and reflective. As the material deteriorates, it creates significant glare on the windshield when sunlight hits the dashboard. This glare interferes with my visibility while driving and creates a potentially dangerous situation for myself, my family, and other drivers on the road. This issue is not merely cosmetic. The deteriorating dashboard material directly affects safe vehicle operation by impairing the driver’s ability to clearly see through the windshield, especially during daylight conditions when sunlight reflects off the dashboard surface. In addition, the dashboard material appears to be chemically breaking down. The surface remains sticky and continues to degrade over time, raising concerns about possible chemical exposure inside the vehicle cabin for my family I contacted my local dealership and also reached out to **Lexus corporate customer service. I was informed that Lexus previously had a Customer Support Program addressing melting dashboards, but the program expired in September 2021. I was told notification letters were sent in March 2019, but I never received one. Had I received the notice, I would have addressed the issue because it directly affects driving safety. They said there was nothing else they can do. Given the ongoing safety risk, I respectfully request that the **National Highway Traffic Safety Administration review this defect and determine whether further investigation or action is warranted. Thank you for your time
NHTSA complaint #11723890 — an unverified report by a vehicle owner.
Odometer Fraud. The contact intended to purchase a 2009 Lexus IS 250. The contact stated while test-driving the vehicle, the contact drove to an Auto part store for diagnostic testing. It was then discovered that there was a mileage discrepancy. The vehicle was not a sale. At the time the vehicle was test-driven, the vehicle mileage was 114,274, but it was discovered at the Auto parts store that the actual mileage was 198,000.
NHTSA complaint #11674306 — an unverified report by a vehicle owner.
Wahiawa, HI1 injured
UNKNOWN OR OTHER
The dashboard is melting leather, as well as the inside door panels on all four doors that are leather. It burns my wife’s skin and my kids while leaving sticky black residue on our skins. It is melting so bad there are chunks missing from the leather from a simple rub.
NHTSA complaint #11672963 — an unverified report by a vehicle owner.
Liberty, MO
VISIBILITY/WIPER
URGENT: MY DASH HAS MELTED ON MY-2009 LEXUS IS 350-CANNOT SEE TO DRIVE, MY 2009 LEXUS IS 350. IT IS GETTING TO DANGEROUS TO DRIVE BECAUSE MELTING DASH BLOCKS VIEW OF ROAD DUE TO SHINING REFLECTION OF MELTING DASH IS ALL YOU CAN SEE IN MY WINDSHIELD WHEN YOU GET IN THE CAR TO DRIVE. THIS IS GOING TO GET ME INTO AN ACCIDENT. YOU CANT SEE A CAR IF ITS MORE THAN 10FT IN FRONT OF YOU BECAUSE THE SHINY-MELTING-STICKY DASH ((REFLECTS ONTO MY WINDSHIELD; OF THE 2009 LEXUS IS 350-JTHBE262392017342 AND MAKES IT TOO DANGEROUS TO SEE TO DRIVE & IMPOSSIBLE TO SEE ANYTHING WHEN DRIVING ALL I CAN SEE IS (((A REFLECTION IN WINDSHIELD ONLY) OF MY : SHINY MELTING DASH -2009 LEXUS IS 350-I CANNOT DRIVE THIS LEXUS. NEEDS REPLACED ASAP BEFORE AN ACCIDENT. NO, I HAVE NEVER RECEIVED A RECALL NOTICE ON THIS CAR MELTING DASH. THIS ISSUE IS ALL OVER THE INTERNET WITH OTHER TOYOTA AND LEXUS OWNERS HAVING THIS VERY SAME ISSUE. PLEASE HELP!! ATTACHED PICTURE ONLY SHOWS THE CIRCLE AREA WHERE MY PHONE IS FOCUSING BUT THE WHOLE WINDSHIELD LOOKS LIKE THIS AT ALL TIMES BECAUSE OF THE DASH. THE PICTURE IS ALSO MUCH LESS REFLECTION THAN IN PERSON BECAUSE THE CAMERA IS TRYING TO BYPASS THE GLASS.
NHTSA complaint #11588223 — an unverified report by a vehicle owner.
Phoenix, AZ
EXTERIOR LIGHTING
The headlamps on my car are and have been for quite awhile been hazy with the light unable to meet the safety standards the car is advertising. WIthout proper headlight I am not able to safely see the road ahead of me. There is no replacement or new headlamp avallable.
NHTSA complaint #11527274 — an unverified report by a vehicle owner.
Sarasota, FL
UNKNOWN OR OTHER
Dashboard and door panel are melting. The melting on the dashboard cause a shinny reflection that prevent visibility.
NHTSA complaint #11455288 — an unverified report by a vehicle owner.
Lake Forest, CA
VISIBILITY/WIPER
I have a Lexus IS250, the dashboard is sticky and shiny. When I am driving the car in the sunny days, because of the shiny dashboard , if reflects the sunshine to my windshield, which makes me very hard to see the road because of this. As the result, if the sunshine is too strong some times, I have to hit my brake to slowdown on the highway, to make sure I get a clear view again. This is definitely put myself and other cars around me in a huge risk. Looks this is a common issue for some Lexus models, Lexus had a program to fix the issue, but the program does not notify the owner and the program expired already! Means thousands of people are driving cars with the issue, but never get repaired, which brings potential risks on the highway!
NHTSA complaint #11433491 — an unverified report by a vehicle owner.
at 85,000 milesWinnetka, CA
POWER TRAIN
AT APPROXIMATELY 85K TOTAL MILES, IS250 AUTOMATIC BEGAN DROPPING FROM 5-6K RPM TO 2-3K RPM WHENEVER CHANGING ROAD GRADE TO AN INCLINE OR DECLINE, USUALLY ABOVE 50 MPH, DROPPING TO 35 MPH ON THE HIGHWAY. TO MAINTAIN PROPER SPEED, I WOULD HAVE TO DOWNSHIFT FROM D TO S AND FLOOR THE ACCELERATOR. TRACTION CONTROL, PARKING BRAKE, AND ABS LIGHTS WOULD SOMETIMES COINCIDE WITH THIS PROBLEM. THIS CONTINUED UNTIL I SOLD THE IS250 AT 88K MILES.
NHTSA complaint #11414566 — an unverified report by a vehicle owner.
at 85,000 milesWinnetka, CA
VEHICLE SPEED CONTROL
AT APPROXIMATELY 85K TOTAL MILES, IS250 AUTOMATIC BEGAN DROPPING FROM 5-6K RPM TO 2-3K RPM WHENEVER CHANGING ROAD GRADE TO AN INCLINE OR DECLINE, USUALLY ABOVE 50 MPH, DROPPING TO 35 MPH ON THE HIGHWAY. TO MAINTAIN PROPER SPEED, I WOULD HAVE TO DOWNSHIFT FROM D TO S AND FLOOR THE ACCELERATOR. TRACTION CONTROL, PARKING BRAKE, AND ABS LIGHTS WOULD SOMETIMES COINCIDE WITH THIS PROBLEM. THIS CONTINUED UNTIL I SOLD THE IS250 AT 88K MILES.
NHTSA complaint #11414566 — an unverified report by a vehicle owner.
at 85,000 milesWinnetka, CA
FUEL/PROPULSION SYSTEM
AT APPROXIMATELY 85K TOTAL MILES, IS250 AUTOMATIC BEGAN DROPPING FROM 5-6K RPM TO 2-3K RPM WHENEVER CHANGING ROAD GRADE TO AN INCLINE OR DECLINE, USUALLY ABOVE 50 MPH, DROPPING TO 35 MPH ON THE HIGHWAY. TO MAINTAIN PROPER SPEED, I WOULD HAVE TO DOWNSHIFT FROM D TO S AND FLOOR THE ACCELERATOR. TRACTION CONTROL, PARKING BRAKE, AND ABS LIGHTS WOULD SOMETIMES COINCIDE WITH THIS PROBLEM. THIS CONTINUED UNTIL I SOLD THE IS250 AT 88K MILES.
NHTSA complaint #11414566 — an unverified report by a vehicle owner.
at 130,000 milesApex, NC
SEATS
DEFECTIVE PASSENGER OCCUPANCY SENSOR: MY SRS / AIRBAG WARNING LIGHT ILLUMINATED AND WOULD NOT TURN OFF, INDICATING THAT THE SRS SYSTEM WAS DEACTIVATED. I HAD MY CAR DIAGNOSED BY A LEXUS DEALERSHIP SERVICE DEPARTMENT ON 12/4/2020. JOHNSON LEXUS ADVISED ME THAT THE PASSENGER SIDE FRONT SEAT PRESSURE SENSOR FAILED AND THAT THE REPAIR WAS TO REPLACE THE SEAT FOR $2769.31. THE SEAT HAS NOT BEEN SUBJECTED TO ANY UNUSUAL OR HARSH USE. RESEARCH INDICATES THAT THIS IS A COMMON DEFECT AMONG LEXUS IS MODELS AND SOME OTHER LEXUS AND TOYOTA MODELS OF THIS GENERATION. MANY LEXUS DRIVERS REPORT GREAT DIFFICULTY REGARDING THIS DEFECT AND THE THOUSANDS OF DOLLARS IN REPAIRS THAT DEALERSHIPS ARE DEMANDING TO FIX THE DEFECT. THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS VERY ISSUE ON THE NHTSA DATABASE. I AM VERY SURPRISED THERE HAS NOT BEEN A MANDATORY RECALL OR A LEXUS PROGRAM TO ADDRESS THIS COMMON SENSOR FAILURE AFFECTING A CRITICAL, NONOPTIONAL SAFETY FEATURE. I CONTACTED TOYOTA OF NORTH AMERICA AND RECEIVED A POLITE CALL FROM THE EXECUTIVE OFFICE STATING THAT THE COMPANY WAS SORRY BUT WOULD NOT DO ANYTHING TO HELP. LEXUS IS USUALLY EXCELLENT WITH ITS CUSTOMER SERVICE, SO I AM VERY SURPRISED AT THE LACK OF CONCERN HERE. I HOPE IT DOES NOT REQUIRE DEATHS FROM AIR BAGS FAILING TO DEPLOY FOR LEXUS TO ADDRESS THIS DEFECT.
NHTSA complaint #11397677 — an unverified report by a vehicle owner.
at 130,000 milesApex, NC
AIR BAGS
DEFECTIVE PASSENGER OCCUPANCY SENSOR: MY SRS / AIRBAG WARNING LIGHT ILLUMINATED AND WOULD NOT TURN OFF, INDICATING THAT THE SRS SYSTEM WAS DEACTIVATED. I HAD MY CAR DIAGNOSED BY A LEXUS DEALERSHIP SERVICE DEPARTMENT ON 12/4/2020. JOHNSON LEXUS ADVISED ME THAT THE PASSENGER SIDE FRONT SEAT PRESSURE SENSOR FAILED AND THAT THE REPAIR WAS TO REPLACE THE SEAT FOR $2769.31. THE SEAT HAS NOT BEEN SUBJECTED TO ANY UNUSUAL OR HARSH USE. RESEARCH INDICATES THAT THIS IS A COMMON DEFECT AMONG LEXUS IS MODELS AND SOME OTHER LEXUS AND TOYOTA MODELS OF THIS GENERATION. MANY LEXUS DRIVERS REPORT GREAT DIFFICULTY REGARDING THIS DEFECT AND THE THOUSANDS OF DOLLARS IN REPAIRS THAT DEALERSHIPS ARE DEMANDING TO FIX THE DEFECT. THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS VERY ISSUE ON THE NHTSA DATABASE. I AM VERY SURPRISED THERE HAS NOT BEEN A MANDATORY RECALL OR A LEXUS PROGRAM TO ADDRESS THIS COMMON SENSOR FAILURE AFFECTING A CRITICAL, NONOPTIONAL SAFETY FEATURE. I CONTACTED TOYOTA OF NORTH AMERICA AND RECEIVED A POLITE CALL FROM THE EXECUTIVE OFFICE STATING THAT THE COMPANY WAS SORRY BUT WOULD NOT DO ANYTHING TO HELP. LEXUS IS USUALLY EXCELLENT WITH ITS CUSTOMER SERVICE, SO I AM VERY SURPRISED AT THE LACK OF CONCERN HERE. I HOPE IT DOES NOT REQUIRE DEATHS FROM AIR BAGS FAILING TO DEPLOY FOR LEXUS TO ADDRESS THIS DEFECT.
NHTSA complaint #11397677 — an unverified report by a vehicle owner.
Lauderdale Lakes, FL
UNKNOWN OR OTHER
I DON'T HAVE TO PRESS THE BRAKE TO SWITCH GEAR LIKE TO PUT IT FROM PARKED TO DRIVE
NHTSA complaint #11387899 — an unverified report by a vehicle owner.
at 125,535 milesHouston, TX
UNKNOWN OR OTHER
VEHICLE DOOR PANELS AND DASHBOARD ARE MELTING AND CHUNKS COME OF WHEN YOU GRAZE THE PANELS ON A HOT DAY EVEN WHEN PUTTING WINDSHIELD HEAT PROTECTORS MATERIAL COMES OFF
NHTSA complaint #11343378 — an unverified report by a vehicle owner.
Owings Mills, MD
ELECTRICAL SYSTEM
THE INFOTAINMENT DISPLAY SYSTEM IS NOT WORKING AND THE SCREEN IS COMPLETELY BLACK AND UNRESPONSIVE. THIS SYSTEM CONTROLS NOT JUST THE MAPS AND RADIO WHICH ARE OBVIOUSLY NOT CRITICAL, BUT THE AIR CONDITIONER, THE HEAT AND THE DEFROSTER. SUBSEQUENTLY, DURING A RECENT RAIN STORM, I WAS UNABLE TO GET MY WINDOWS CLEAR AS THEIR IS NO OTHER WAY TO USE THE DEFROSTER EXCEPT THROUGH THIS TOUCHSCREEN INTERFACE THAT HAS TOPPED WORKING. I RECENTLY WENT ON THE LEXUS OWNERS CLUB FORUM AND FOUND COUNTLESS PEOPLE COMPLAINING OF THE SAME ISSUE. PLEASE SEE THAT ATTACHED PICTURE THAT DEMONSTRATES WHAT I'M REFERRING TO. THANK-YOU.
NHTSA complaint #11329446 — an unverified report by a vehicle owner.
Owings Mills, MD
EQUIPMENT:ELECTRICAL:INFOTAINMENT
THE INFOTAINMENT DISPLAY SYSTEM IS NOT WORKING AND THE SCREEN IS COMPLETELY BLACK AND UNRESPONSIVE. THIS SYSTEM CONTROLS NOT JUST THE MAPS AND RADIO WHICH ARE OBVIOUSLY NOT CRITICAL, BUT THE AIR CONDITIONER, THE HEAT AND THE DEFROSTER. SUBSEQUENTLY, DURING A RECENT RAIN STORM, I WAS UNABLE TO GET MY WINDOWS CLEAR AS THEIR IS NO OTHER WAY TO USE THE DEFROSTER EXCEPT THROUGH THIS TOUCHSCREEN INTERFACE THAT HAS TOPPED WORKING. I RECENTLY WENT ON THE LEXUS OWNERS CLUB FORUM AND FOUND COUNTLESS PEOPLE COMPLAINING OF THE SAME ISSUE. PLEASE SEE THAT ATTACHED PICTURE THAT DEMONSTRATES WHAT I'M REFERRING TO. THANK-YOU.
NHTSA complaint #11329446 — an unverified report by a vehicle owner.
Saint Petersburg, FL
UNKNOWN OR OTHER
THE DASHBOARD IS MELTING AND CAUSING A STICKY, VISCOUS FILM THAT NOT ONLY SMELLS BAD BUT IS CAUSING A SEVERE BLINDING GLARE WHILE I AM DRIVING . IT CANNOT BE REMOVED OR REMEDIED AND IT GETTING WORSE CAUSING MORE OF A SAFETY ISSUE
NHTSA complaint #11322018 — an unverified report by a vehicle owner.
at 120,000 milesPasadena, CA
UNKNOWN OR OTHER
MELTING DASHBOARD.
NHTSA complaint #11319093 — an unverified report by a vehicle owner.
Horn Lake, MS
WHEELS
I PURCHASED A VEHICLE FROM EMPIRE AUTO SALES NOW KNOWN AS CAR QUEENS. I APPLIED FOR TAGS FOR THIS CAR OVER A YEAR AGO. NOW MY REGISTRATION IS EXPIRED AND I'M NOW FINDING OUT THAT I BOUT A SALVAGE CAR THAT HAS BEEN TOTALED OUT THROUGH A INSURANCE COMPANY. WHICH IS FINE BUT THE DEALER FAILED TO HAVE THE CAR INSPECTED FOR SAFETY PURPOSES TO GET A REBUILT TITLE. I AM NOW TOLD THAT IT IS ILLEGAL TO DRIVE THIS CAR! THE DEALER REFUSES TO TALK TO ME ABOUT THIS SITUATION. I'M NOT SURE IF I'M IN THE RIGHT PLACE TO ASK FOR HELP BUT IF NOT CAN YOU PLEASE ADVISE ME ON WHO TO TALK TOO! I JUST WANT MY FAMILY TO BE SAFE ON THE HIGHWAYS. I CALLED JACKSON MS CAR TITLE AND REGISTRATION AND THEY AGREED THAT IT'S A PROBLEM WITH THE TITLE FOR THIS CAR! ALSO I WAS TOLD BY AN EMPLOYEE OF CAR QUEENS THAT THE OWNER IS SELLING CARS WITHOUT PROPERLY CLEARING THE TITLES OR HAVING THE SALVAGE VEHICLE PROPERLY INSPECTED. THIS INCIDENT STARTED JANUARY 2019 AND STILL TO THIS DAY!
NHTSA complaint #11309192 — an unverified report by a vehicle owner.
Horn Lake, MS
EXTERIOR LIGHTING
I PURCHASED A VEHICLE FROM EMPIRE AUTO SALES NOW KNOWN AS CAR QUEENS. I APPLIED FOR TAGS FOR THIS CAR OVER A YEAR AGO. NOW MY REGISTRATION IS EXPIRED AND I'M NOW FINDING OUT THAT I BOUT A SALVAGE CAR THAT HAS BEEN TOTALED OUT THROUGH A INSURANCE COMPANY. WHICH IS FINE BUT THE DEALER FAILED TO HAVE THE CAR INSPECTED FOR SAFETY PURPOSES TO GET A REBUILT TITLE. I AM NOW TOLD THAT IT IS ILLEGAL TO DRIVE THIS CAR! THE DEALER REFUSES TO TALK TO ME ABOUT THIS SITUATION. I'M NOT SURE IF I'M IN THE RIGHT PLACE TO ASK FOR HELP BUT IF NOT CAN YOU PLEASE ADVISE ME ON WHO TO TALK TOO! I JUST WANT MY FAMILY TO BE SAFE ON THE HIGHWAYS. I CALLED JACKSON MS CAR TITLE AND REGISTRATION AND THEY AGREED THAT IT'S A PROBLEM WITH THE TITLE FOR THIS CAR! ALSO I WAS TOLD BY AN EMPLOYEE OF CAR QUEENS THAT THE OWNER IS SELLING CARS WITHOUT PROPERLY CLEARING THE TITLES OR HAVING THE SALVAGE VEHICLE PROPERLY INSPECTED. THIS INCIDENT STARTED JANUARY 2019 AND STILL TO THIS DAY!
NHTSA complaint #11309192 — an unverified report by a vehicle owner.
Horn Lake, MS
STRUCTURE:BODY
I PURCHASED A VEHICLE FROM EMPIRE AUTO SALES NOW KNOWN AS CAR QUEENS. I APPLIED FOR TAGS FOR THIS CAR OVER A YEAR AGO. NOW MY REGISTRATION IS EXPIRED AND I'M NOW FINDING OUT THAT I BOUT A SALVAGE CAR THAT HAS BEEN TOTALED OUT THROUGH A INSURANCE COMPANY. WHICH IS FINE BUT THE DEALER FAILED TO HAVE THE CAR INSPECTED FOR SAFETY PURPOSES TO GET A REBUILT TITLE. I AM NOW TOLD THAT IT IS ILLEGAL TO DRIVE THIS CAR! THE DEALER REFUSES TO TALK TO ME ABOUT THIS SITUATION. I'M NOT SURE IF I'M IN THE RIGHT PLACE TO ASK FOR HELP BUT IF NOT CAN YOU PLEASE ADVISE ME ON WHO TO TALK TOO! I JUST WANT MY FAMILY TO BE SAFE ON THE HIGHWAYS. I CALLED JACKSON MS CAR TITLE AND REGISTRATION AND THEY AGREED THAT IT'S A PROBLEM WITH THE TITLE FOR THIS CAR! ALSO I WAS TOLD BY AN EMPLOYEE OF CAR QUEENS THAT THE OWNER IS SELLING CARS WITHOUT PROPERLY CLEARING THE TITLES OR HAVING THE SALVAGE VEHICLE PROPERLY INSPECTED. THIS INCIDENT STARTED JANUARY 2019 AND STILL TO THIS DAY!
NHTSA complaint #11309192 — an unverified report by a vehicle owner.
at 40,000 milesCottonwood, AZCrash
STRUCTURE:BODY
THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT IN TERMS OF EMINENT DAMAGE. THE NEXT INCIDENT WAS WORSE. IT HAPPENED IN JULY OF 2019 IN A DRUG STORE PARKING LOT. I WAS PARKING IN A STALL AND THE VEHICLE SPED UP, SQUEALED THE TIRES, JUMPED THE CEMENT PARKING BLOCK, HIT SOME BUSHES, AND I WAS ABLE TO STOP IT. ON THIS OCCASION THERE WAS DAMAGE TO MY VEHICLE. THERE ARE DENTS AND SCRATCHES FROM THE BUSHES, A TIRE SENSOR OR TWO IS NOT FUNCTIONAL ANYMORE, AND THE UNDERBODY WAS DAMAGED. I WAS THOROUGHLY SCARED AND AFRAID WAS CAR WOULD CONTINUE TO DO THIS AND I COULD HURT SOMEONE. I WAS ABLE TO STOP THE VEHICLE ONLY BY PUTTING IT IN PARK. THE BRAKE WAS RENDERED USELESS. IT HAPPENED TWICE ON THE SAME DAY IN JANUARY OF 2020. I WAS DRIVING SLOWLY AND IT LUNGED. I WAS ABLE TO SLOW IT DOWN. I PROCEEDED TO PARK THE VEHICLE. ONCE AGAIN IT LUNGED FORWARD AT A CONCRETE PARKING STOP. THE BRAKES DID NOT WORK. I HAD TO PUT IT IN PARK AS THE ONLY WAY TO STOP THE VEHICLE AND PREVENT FURTHER DAMAGE. ALL INCIDENTS WERE IN A CITY DRIVING SHOWILY. THE VEHICLE HAD APPROXIMATELY 40,000 MILES ON IT WHENI FIRST NOTICED THE SAFETY CONCERN. THE VEHICLE NOW HAS APPROXIMATELY 60,000 MILES.
NHTSA complaint #11302231 — an unverified report by a vehicle owner.
at 40,000 milesCottonwood, AZCrash
ENGINE
THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT IN TERMS OF EMINENT DAMAGE. THE NEXT INCIDENT WAS WORSE. IT HAPPENED IN JULY OF 2019 IN A DRUG STORE PARKING LOT. I WAS PARKING IN A STALL AND THE VEHICLE SPED UP, SQUEALED THE TIRES, JUMPED THE CEMENT PARKING BLOCK, HIT SOME BUSHES, AND I WAS ABLE TO STOP IT. ON THIS OCCASION THERE WAS DAMAGE TO MY VEHICLE. THERE ARE DENTS AND SCRATCHES FROM THE BUSHES, A TIRE SENSOR OR TWO IS NOT FUNCTIONAL ANYMORE, AND THE UNDERBODY WAS DAMAGED. I WAS THOROUGHLY SCARED AND AFRAID WAS CAR WOULD CONTINUE TO DO THIS AND I COULD HURT SOMEONE. I WAS ABLE TO STOP THE VEHICLE ONLY BY PUTTING IT IN PARK. THE BRAKE WAS RENDERED USELESS. IT HAPPENED TWICE ON THE SAME DAY IN JANUARY OF 2020. I WAS DRIVING SLOWLY AND IT LUNGED. I WAS ABLE TO SLOW IT DOWN. I PROCEEDED TO PARK THE VEHICLE. ONCE AGAIN IT LUNGED FORWARD AT A CONCRETE PARKING STOP. THE BRAKES DID NOT WORK. I HAD TO PUT IT IN PARK AS THE ONLY WAY TO STOP THE VEHICLE AND PREVENT FURTHER DAMAGE. ALL INCIDENTS WERE IN A CITY DRIVING SHOWILY. THE VEHICLE HAD APPROXIMATELY 40,000 MILES ON IT WHENI FIRST NOTICED THE SAFETY CONCERN. THE VEHICLE NOW HAS APPROXIMATELY 60,000 MILES.
NHTSA complaint #11302231 — an unverified report by a vehicle owner.
at 40,000 milesCottonwood, AZCrash
SERVICE BRAKES
THE VEHICLE HAS LUNGED FORWARD WHILE SLOWING DOWN OR AT VERY SLOW SPEEDS, AND THE BRAKES DO NOT OPERATE EFFECTIVELY. THE BRAKE IS ALWAYS PRESSED DOWN AS FAR AS IT GOES WITHOUT AVAIL. THERE IS NO PRECURSOR AS TO WHEN IT WILL HAPPEN. IN TOTAL, THE ENGINE LUNGED FORWARD ABOUT 6 TIMES. THE FIRST TIME I NEARLY HIT A VEHICLE WITH MY MINOR DAUGHTER IN THE CAR. THE NEXT FEW TIMES WERE NOT AS SIGNIFICANT IN TERMS OF EMINENT DAMAGE. THE NEXT INCIDENT WAS WORSE. IT HAPPENED IN JULY OF 2019 IN A DRUG STORE PARKING LOT. I WAS PARKING IN A STALL AND THE VEHICLE SPED UP, SQUEALED THE TIRES, JUMPED THE CEMENT PARKING BLOCK, HIT SOME BUSHES, AND I WAS ABLE TO STOP IT. ON THIS OCCASION THERE WAS DAMAGE TO MY VEHICLE. THERE ARE DENTS AND SCRATCHES FROM THE BUSHES, A TIRE SENSOR OR TWO IS NOT FUNCTIONAL ANYMORE, AND THE UNDERBODY WAS DAMAGED. I WAS THOROUGHLY SCARED AND AFRAID WAS CAR WOULD CONTINUE TO DO THIS AND I COULD HURT SOMEONE. I WAS ABLE TO STOP THE VEHICLE ONLY BY PUTTING IT IN PARK. THE BRAKE WAS RENDERED USELESS. IT HAPPENED TWICE ON THE SAME DAY IN JANUARY OF 2020. I WAS DRIVING SLOWLY AND IT LUNGED. I WAS ABLE TO SLOW IT DOWN. I PROCEEDED TO PARK THE VEHICLE. ONCE AGAIN IT LUNGED FORWARD AT A CONCRETE PARKING STOP. THE BRAKES DID NOT WORK. I HAD TO PUT IT IN PARK AS THE ONLY WAY TO STOP THE VEHICLE AND PREVENT FURTHER DAMAGE. ALL INCIDENTS WERE IN A CITY DRIVING SHOWILY. THE VEHICLE HAD APPROXIMATELY 40,000 MILES ON IT WHENI FIRST NOTICED THE SAFETY CONCERN. THE VEHICLE NOW HAS APPROXIMATELY 60,000 MILES.
NHTSA complaint #11302231 — an unverified report by a vehicle owner.
Clearfield, UT
AIR BAGS
IT HAS A FEW PROBLEMS IT ACCELERATES AT TIMES IT HAS AIRBAG RECALL AND UNSTABLE TO DRIVE AT TIMES BRAKES LOCK UP OR TOUCHY WHEN PUSHED. JUST PURCHASED RECENTLY FROM DEALER ALSO WAS STOLEN TWICE BEFORE
NHTSA complaint #11289212 — an unverified report by a vehicle owner.