While driving home in the center lane on the XXX[XXX] Parkway, my steering wheel locked suddenly, preventing me from turning left or right. As I used my full strength to turn right against the tightness of the steering wheel, trying to get off at the next possible exit, the power to the steering wheel abruptly returned, causing me to swerve out of control, past the right lane, onto the shoulder and into the grassy roadside area. The vehicle didn't suffer any bodily damages. I struggled mightily with the steering but was able to drive home safely and park it. The next morning, I took the car to a mechanic, who after checking the power steering, informed me that the E.P.A.S. motor sensor at fault and that there's an active service recall on vehicles fitting the year, make, and model of my car. I called Lincoln of Queens Center, and was told that my vehicle was not on the list for recalls. This was after I provided them with my VIN number. The customer service representative couldn't give a valid or specific reason why my VIN number was excluded from the list, except to say, "that's the way it's always been, I don't make the policies." In search for a better explanation, I was transferred to Ford Recall department, then Client Relation Center, where representative [XXX] submitted an A.S.O form and referred me to (N.H.T.S.C), where I spoke with Ms [XXX] who stated that they are not responsible for omitting certain VIN#'s from the recall list. I don't want to believe that a powerful and reputable automobile manufacturing company like Ford and Lincoln would exclude certain VIN numbers from their service recall list, knowing at any time, a faulty motor sensor, needed for safe navigational steering, can go bad, resulting in multiple automobile accidents, that can cause serious injuries, or death to innocent unsuspecting motorists. If possible, I would highly appreciate if Ford/Lincoln could add my VIN number to their recall list Truly, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
NHTSA complaint #11756815 — an unverified report by a vehicle owner.
What component or system failed or malfunctioned, and is it available for inspection upon request? Power Steering While driving yesterday, doing shopping and online order deliveries, the steering wheel started having slight resistance during turns. It became worse shortly after. As I attempted to leave a grocery store, less than 5 minutes away from home, the steering wheel was extremely difficult to turn. I didn't see any leaks under the hood nor on the ground underneath my car. Nor was there any smells nor odors. On 5/1/2026, I did hear a slight noise when I turned the steering wheel to back into the driveway at home. How was your safety or the safety of others put at risk? Steering wheel became difficult to turn right or left. I barely made it home to park it, as the longer I drove to get home, the more difficult it became to make turns. I parked it immediately as I didn't want to make too wide of a turn on a road, risking any accidents. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. I will need the car towed to a local Ford/Lincoln dealership for assessment. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet, in the process of contacting my auto insurance about it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The message on the dashboard was "Service Power Steering" and it appeared on 5/2/2026 for the very first time. Also, the power steering icon showed in a stable amber color. This message did not appear before.
NHTSA complaint #11735344 — an unverified report by a vehicle owner.
No power steering and Power steering assist failure warning message. Took to dealer, and they said the epas needed to be replaced. Also, that the oem part was no longer available, so they had to use after market part and would not guarantee the labor. 3 months later same problem. There is a recall for 2011-2013 same car with the same problem, but not for 2010. Defective epas system causing the failure. Spoke to Lincoln concierge and Ford concierge and they would not help with a remedy or with dealer support.
NHTSA complaint #11714754 — an unverified report by a vehicle owner.
The contact owns a 2011 Lincoln MKS. The contact stated that while reversing into a parking space, the power steering warning light illuminated. The vehicle was later restarted, and the traction control and power steering warning lights were illuminated. The vehicle then experienced a loss of power steering assist. The vehicle was taken to the dealer, who determined that the steering gear had failed and that the steering rack needed to be replaced; however, the steering rack was no longer manufactured so the vehicle required an aftermarket steering rack. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 212,000.
NHTSA complaint #11704251 — an unverified report by a vehicle owner.
I was driving and I hear a beeping sound,and my steering just stopped working and made it difficult to control the vehicle in a curve.. Recall Details: 2011–2013 Power Steering Electric Assist Loss •In June 2015, Ford issued Recall #15S18 (NHTSA Campaign 15V340000) for a range of vehicles—including the 2011 Lincoln MKS—due to a potential intermittent electrical connection in the steering gear. This defect could cause loss of electronic power steering assist, increasing steering effort and potential crash risk , I never received notification of this potential risk and it was lucky that my grandchildren was not in the car because I usually pick them up from school about the time this occurred. Just want to know what action can I take and how can you assist me?
NHTSA complaint #11686253 — an unverified report by a vehicle owner.
Electrical problem continues to happen. I was trying to unlock the car. It would unlock and lock , windows roll down, sunroof open and all windows roll down without my help. Radio will turn all the way up. I placed a fixd in the car. Repairs started flashing low battery, sensor with steering, seat belts, and airbags. This has happen several times. I went to a shop. They told me I had a recall. I went to a dealer, they said I did not. I am confused and afraid to drive my car at times. Because this has happened when I am driving to.
NHTSA complaint #11683776 — an unverified report by a vehicle owner.
The Lincoln was parked. When I started the car, the steering wheel would not move at all to the right or left. Simultaneously, the warning appeared that said, Power steering fault. The car was towed to the dealership. They diagnosed the car and fixed the software and replaced the steering module. Apparently, there was a recall on Lincoln MKS vehicles in 2015. I did not own the car at that time. The dealership service person said there was no recall on the VIN for this car. The notice on this website said No Unrepaired Recalls. My concern is that if the car was in motion and the power steering turned off there could have been an accident and injuries as a result.
NHTSA complaint #11679333 — an unverified report by a vehicle owner.
I’ve owned my 2012 Lincoln MKS for 3 years. A warning recently appeared saying “Power Steering Assist Fault,” and now the steering is very hard to turn, especially at low speeds. I’ve already paid around $1,800 in the past to fix this issue once, but now I’m experiencing the same or similar problems again. I haven’t had it officially diagnosed this time because both Ford and the dealer told me it wouldn’t be covered, since the recall (15S18) is now expired. This is a serious safety issue. The car is difficult to control and unsafe to drive. I’m a full-time worker and a father of two toddlers, and I’m still making payments on this car that I now can’t safely use — or only for short trips while constantly worrying about steering failure. I just found out about this old recall, and the dealership never told me anything about it when I bought the car used. I strongly believe I’m experiencing the same issue Ford previously recalled these vehicles for, and I’m asking NHTSA to investigate or reopen the recall so it can be repaired before me or my family is seriously injured.
NHTSA complaint #11678807 — an unverified report by a vehicle owner.
After starting the vehicle on Thursday 6/26/2025, the Power Steering Assist Fault message appeared in the message center. The owner's manual was consulted and as recommended, the engine was turned off for over 10 seconds, turned back on, and the message returned. The Power Steering Assist Fault message has appeared each time upon starting the engine (both by remote and push-button) for 8 days and counting. In September of 2015, the recall associated with a fault in the electric power steering system (number 15S18) was completed at the dealership. The recommended maintenance scheduled has been followed since the vehicle was purchased in January 2012.
NHTSA complaint #11671050 — an unverified report by a vehicle owner.
I own since May 2015 a 2013 Lincoln MKS . On [XXX] after pulling out from the curb and driving straight about 20 feet a prompt was displayed showing :power steering assist not available I was unable to steer the car. I turned the car off after a minute i started the car again and was OK. I took the vehicle to Hinton repair shop in Ocala Florida and a scan showed a defective module. The mechanic ordered the module and rack and pinion. I called Lincoln and was told there is nothing they can do since there is no recall .There is a NHTSA campaign number 15v340000 which should apply to my vehicle. I believe my car was affected by this campaign defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11620975 — an unverified report by a vehicle owner.
The contact owns a 2012 Lincoln MKS. The contact stated while attempting to drive out of a parking space, the message "Power Assist Failure" was displayed, and the vehicle lost power steering functionality. The vehicle was towed to an independent mechanic, where it was determined that the Power Steering Control Module (PSCM) needed to be reprogrammed, and the steering rack needed to be replaced. The mechanic related the failure to Ford Campaign Number: 15N01. The vehicle was then taken to the dealer, where the same assessment was made. The dealer ordered the part for the repair; however, the manufacturer's warranty department denied the claim for the repair after several attempts. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 158,000.
NHTSA complaint #11618842 — an unverified report by a vehicle owner.
The contact owns a 2013 Lincoln MKS. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact drove the vehicle to the shoulder of the road. The contact stated that the vehicle lost motive power. The vehicle was restarted and driven without further failure. Additionally, the contact stated that recently after the vehicle was started, the power steering assists failure warning light illuminated. The contact checked the power steering fluid level, and the level was sufficient. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact researched and discovered NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline) and 15V34000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The contact was informed that the repair was not included in the recalls. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 73,698.
NHTSA complaint #11607291 — an unverified report by a vehicle owner.
I was driving my 2013 limcoln mks and all of the sudden I could not turn the vehicle left or right. Then I had these 2 warnings: power assist fault and service advancetrac. This is very dangerous. It caused me to run my car into wall in front of me. It could have been a person. I called lincoln and was told there were no active recalls, yet no repairs ever on my steering. SO even though there was a recall for 2011-2013 limcoln mks power steering, it did not include my vin. I guess they just don't want to have to take responsibility. It boggles my mind how they can include or not include certain vins because my vehicle had the same thing happen as the recall for same year make and model, yet not my vin and it is allowed. Then when I get on the nhtsa website and see all of these same complaints, that it is perfectly ok because why? What is it, a sneaky way to continue with population control because covid didn't quite kill enough people for the government to reach their potential? This is ludicrous. It is ridiculous. It is unsafe. It is horrific that vehicles like mine are even allowed to drive on the road, with such a high risk on the road....seriously, why is my vin not included and what is the criteria when there is a recall for certain year make and model, why aren't every vehicle matching that year make and model included. To exclude them would mean that it had to be thoroughly investigated and investigating that thoroughly would mean to discover that indeed that vehicle should also be included. Maybe this recall is only for the elite and not for the meek. All created equal....not even close.
NHTSA complaint #11601522 — an unverified report by a vehicle owner.
The contact owns a 2013 Lincoln MKS. The contact stated while driving at an undisclosed speed, the power steering warning light illuminated. The contact stated that the steering wheel was difficult to turn. The contact stated that the steering wheel failed to turn to the right or the left. The vehicle was driven to the residence. The contact's brother checked the power steering fluid level; however, the fluid level was sufficient. The contact researched and discovered NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was informed that the repair would not be covered under the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 103,000.
NHTSA complaint #11597274 — an unverified report by a vehicle owner.
The contact owns a 2013 Lincoln MKS. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to turn. The power steering assist warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with the power steering gear being inoperable. The vehicle was not repaired. The contact stated the vehicle was taken to an independent mechanic and was informed about NHTSA Campaign Number: 15V340000 (Steering). The contact was relating failure to that recall. The manufacturer was made aware of the failure and confirmed the vehicle was not included in any recalls. The failure mileage was approximately 88,000.
NHTSA complaint #11592482 — an unverified report by a vehicle owner.