2017 Lincoln MKX problems

STRUCTURE:BODY:TRUNK LID

The contact owns a 2017 Lincoln MKX. The contact stated that while depressing the brake pedal, the vehicle veered to the right. Additionally, the vehicle shuddered while slowing down and while making a turn. The contact stated that while driving downhill and depressing the brake pedal, the vehicle jerked unexpectedly. The trunk warning light was illuminated. The contact was concerned about driving the vehicle. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The local dealer was contacted; however, the part for the recall repair was not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not drivable. The contact was informed that the part was not yet available. The approximate failure mileage was 100.

NHTSA complaint #11745876 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2017 Lincoln MKX. The contact stated that while depressing the brake pedal, the vehicle veered to the right. Additionally, the vehicle shuddered while slowing down and while making a turn. The contact stated that while driving downhill and depressing the brake pedal, the vehicle jerked unexpectedly. The trunk warning light was illuminated. The contact was concerned about driving the vehicle. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The local dealer was contacted; however, the part for the recall repair was not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not drivable. The contact was informed that the part was not yet available. The approximate failure mileage was 100.

NHTSA complaint #11745876 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The check engine light is on for periods of time and then goes off. Maybe the sensor is faulty?

NHTSA complaint #11742705 — an unverified report by a vehicle owner.

SEATS

Urgent Safety!!! I called and spoke with Lincoln Client Relations Center regarding two recalls that are for the exact same vehicle I now own; 2017 Lincoln MKX, VIN: [XXX] . The recalls that are in existence for 2016-2018 Lincoln MKX vehicles are NHTSA recalls: 20V414000/Ford 20S37 and NHTSA recall 20V399/Ford 20S35. Both of these recalls explain specifically and exactly what has happened to to my front driver's seat. Representative states that my VIN is not assigned as having this recall. The problem as explained in these recalls are as follows: -front seat wiring harness may chafe against seat frame; leading to potential airbag failure or unintended deployment. Harness wires can become damaged. My seat will go forward/backward, but does not tilt or recline. According to these recalls, it states that power seats have insufficient clearance between main seat wiring harness and metal cushion frame edge. Because different motors rely on different pin outs with that single harness, a partially severed harness will kill specific functions like tilt, and recline). Which is exactly what no longer works. While leaving the track forward/back in tact. And that's all that is working in my vehicle presently. Lincoln rep I spoke with tells me they only issued for certain MKX's, but mine describes the same exact problems. This is a safety hazard for any driver, and Ford/Lincoln should acknowledge this recall is happening to other Lincoln MKX owners . I do hope that the NHTSA will take this seriously as this is a serious safety concern, when you're talking about airbags deployment failure. I do hope that the NHTSA can relist or reissue this recall for additional VINs, including mine. This should not be overlooked. And I do expect that someone will respond back to me so that I can have this repaired at a local Ford/Lincoln dealership without cost to me, the owner. Thank you [XXX] Cell: [XXX] email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11738068 — an unverified report by a vehicle owner.

SEATS

I submitted a safety complain on recalls that the Lincoln Client Relationship Center informed whereby my VIN is not included on the recalls I listed from NHTSA complaint I just filed, complaint Number: XXX I also have a case number with the Lincoln Client Relationship Center which is: C-XXX Please reference this number to confirm the conversation I had yesterday with them on this issue whereby I was told that the recall numbers from NHTSA are not assigned to my Lincoln MKX, although the issue my driver's seat is having matches exactly what both of those recalls I stated in my NHTSA complaint [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11738081 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2017 Lincoln MKX. The contact received a recall notice for NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the parts were not available for the recall repair. The contact then stated while driving at at speeds, the brake pedal had become soft and spongy upon depression without warning. In addition, the contact stated that a puddle of brake fluid would accumulate underneath the vehicle near the rear passenger tire. The contact called a local dealer in reference to the failure and was informed that a temporary fix can be made to the failure; the contact declined the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

NHTSA complaint #11736963 — an unverified report by a vehicle owner.

POWER TRAIN

During a manufacturer-mandated software module update, North Central Ford (Plano, TX) bypassed continuous power supply safety protocols. This negligence caused a voltage drop, interrupted the software flash, and completely corrupted the Accessory Protocol Interface Module (APIM). The dealership returned the vehicle to me, stating the update was complete. The corrupted module failed to power down, causing a severe parasitic drain that completely killed the battery overnight, leaving the vehicle immobilized and immune to jump-starting. The APIM is completely corrupted. The disabled vehicle was towed back to North Central Ford and remains available for immediate inspection. Safety Risks: The corrupted APIM permanently disabled the federally mandated backup camera (violating FMVSS 111) and touch-screen climate/defroster controls, creating severe rear and forward visibility hazards. The module's failure to sleep causes a continuous parasitic battery drain that has already stranded me and introduces a high risk of sudden electrical failure in traffic. Dealer Confirmation: North Central Ford's paperwork confirms they caused the failure. Their Day 1 intake Multi-Point Inspection officially documented my battery in "GOOD CONDITION" prior to service, and their initial invoice explicitly states the update was "UNSUCCESSFUL." Furthermore, after I supplied a new replacement battery for a second diagnostic, they confirmed a U2100 code (Initial Configuration Not Complete), proving the module was electronically wiped during their botched procedure. Prior Symptoms / Inspections: None. The electrical system and screen were fully functional prior to the software update. Inspected solely by North Central Ford. Status: The General Manager dismisses their own diagnostic codes, refuses to repair these technician-caused safety defects under consequential damage guidelines, and is attempting to charge me out-of-pocket, The vehicle remains at the dealership due to active safety hazards.

NHTSA complaint #11730101 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

During a manufacturer-mandated software module update, North Central Ford (Plano, TX) bypassed continuous power supply safety protocols. This negligence caused a voltage drop, interrupted the software flash, and completely corrupted the Accessory Protocol Interface Module (APIM). The dealership returned the vehicle to me, stating the update was complete. The corrupted module failed to power down, causing a severe parasitic drain that completely killed the battery overnight, leaving the vehicle immobilized and immune to jump-starting. The APIM is completely corrupted. The disabled vehicle was towed back to North Central Ford and remains available for immediate inspection. Safety Risks: The corrupted APIM permanently disabled the federally mandated backup camera (violating FMVSS 111) and touch-screen climate/defroster controls, creating severe rear and forward visibility hazards. The module's failure to sleep causes a continuous parasitic battery drain that has already stranded me and introduces a high risk of sudden electrical failure in traffic. Dealer Confirmation: North Central Ford's paperwork confirms they caused the failure. Their Day 1 intake Multi-Point Inspection officially documented my battery in "GOOD CONDITION" prior to service, and their initial invoice explicitly states the update was "UNSUCCESSFUL." Furthermore, after I supplied a new replacement battery for a second diagnostic, they confirmed a U2100 code (Initial Configuration Not Complete), proving the module was electronically wiped during their botched procedure. Prior Symptoms / Inspections: None. The electrical system and screen were fully functional prior to the software update. Inspected solely by North Central Ford. Status: The General Manager dismisses their own diagnostic codes, refuses to repair these technician-caused safety defects under consequential damage guidelines, and is attempting to charge me out-of-pocket, The vehicle remains at the dealership due to active safety hazards.

NHTSA complaint #11730101 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

During a manufacturer-mandated software module update, North Central Ford (Plano, TX) bypassed continuous power supply safety protocols. This negligence caused a voltage drop, interrupted the software flash, and completely corrupted the Accessory Protocol Interface Module (APIM). The dealership returned the vehicle to me, stating the update was complete. The corrupted module failed to power down, causing a severe parasitic drain that completely killed the battery overnight, leaving the vehicle immobilized and immune to jump-starting. The APIM is completely corrupted. The disabled vehicle was towed back to North Central Ford and remains available for immediate inspection. Safety Risks: The corrupted APIM permanently disabled the federally mandated backup camera (violating FMVSS 111) and touch-screen climate/defroster controls, creating severe rear and forward visibility hazards. The module's failure to sleep causes a continuous parasitic battery drain that has already stranded me and introduces a high risk of sudden electrical failure in traffic. Dealer Confirmation: North Central Ford's paperwork confirms they caused the failure. Their Day 1 intake Multi-Point Inspection officially documented my battery in "GOOD CONDITION" prior to service, and their initial invoice explicitly states the update was "UNSUCCESSFUL." Furthermore, after I supplied a new replacement battery for a second diagnostic, they confirmed a U2100 code (Initial Configuration Not Complete), proving the module was electronically wiped during their botched procedure. Prior Symptoms / Inspections: None. The electrical system and screen were fully functional prior to the software update. Inspected solely by North Central Ford. Status: The General Manager dismisses their own diagnostic codes, refuses to repair these technician-caused safety defects under consequential damage guidelines, and is attempting to charge me out-of-pocket, The vehicle remains at the dealership due to active safety hazards.

NHTSA complaint #11730101 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2017 Lincoln MKX. The contact stated that after the vehicle was serviced by the dealer under an undisclosed recall repair, the rearview camera and other driver-assisted features became inoperable. The camera was functioning properly prior to the recall repair. The dealer indicated that there was no failure at the time with the back-over prevention camera, and no repair was performed. The manufacturer was notified of the failure. The failure mileage was. 172,500.

NHTSA complaint #11728794 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2017 Lincoln MKX. The contact stated while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The brake pedal was soft and spongy. In addition, the service brake warning light was illuminated. The contact depressed the brake pedal to the floor, and the vehicle rolled forward before coming to a complete stop. The vehicle was driven to the residence of a friend. The failure reoccurred. The contact stated that the brake pedal was depressed to the floor to stop the vehicle. The contact's friend, who was an independent mechanic, diagnosed the vehicle and determined there was failure with rear passenger's side brake hose. The contact was informed that the rear passenger's side brake hose needed to be replaced. The vehicle was being repaired. The contact referenced NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the parts were not available for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,779.

NHTSA complaint #11723951 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11723052 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA complaint #11720285 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11717372 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11717053 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2017 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The contact called the local dealer. The vehicle was not diagnosed or repaired due to parts being on back order. The contact called another local dealer, Rosen Ford Belleville (222 County Hwy PB, Belleville, WI 53508); and it was confirmed that parts were on back order. The manufacturer was contacted, but no additional assistance was provided. The contact had not experienced a failure.

NHTSA complaint #11706567 — an unverified report by a vehicle owner.

SERVICE BRAKES

Brake fluid leaks, loss of braking. Brake light showing on dash. Noticeable leak when parked. When driven, brakes have to be pressed to floor to begin operating

NHTSA complaint #11706669 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2017 Lincoln MKX. The contact stated that while reversing, the back-over prevention camera displayed a black screen. The contact stated that the failure impaired the ability to operate the vehicle safely. In addition, the contact stated that the failure prevented the contact from seeing anything behind the vehicle while reversing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not included in a recall for the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

NHTSA complaint #11691700 — an unverified report by a vehicle owner.

SERVICE BRAKES

I received a recalled noticed regarding a potential brake(s) failure. Currently the manufacture does not have sufficient parts and does not provide any ETA on when parts do become available. In the light of the situation, I would rather filed a complaint than risking my life or the lives of others due to the manufacture unable to provide the need parts to resolved this serious issue. I am taking proactive steps to protect myself before I find myself in the worst case scenario.

NHTSA complaint #11688015 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2017 Lincoln MKX. The contact stated while driving approximately 30-40 MPH and depressing the brake pedal, the vehicle failed to respond. The contact stated that the vehicle was coasted downhill to decelerate. The contact pulled into a parking lot and engaged the parking brake to stop the vehicle. No warning light was illuminated. An independent mechanic was contacted. The vehicle was towed to an independent mechanic, where it was diagnosed that the rear brake hoses needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 25V544000(Service Brakes, Hydraulic). The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

NHTSA complaint #11686688 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

I recently had some touch up work done on my car. While in I had an estimate done on my headlights because they constantly had condensation and moisture inside the light cover, This is at all times of the day and especially challenging in the winter months when there was ice frozen over. My body shop called the local dealer to get pricing on parts. Can provide the body shop and dealership if needed. When talking to the service department they informed my body shop that they had issues with the original install of these lights and the seals were compromised letting moisture in that could not easily leave. This explains why, not one, but both of my lights are doing the same thing and compromising my safety especially at night. They are only giving out partial light due to having heavy condensation or ice covering the internal side of the headlight. This is not an issue that would activate any warning lamps or messages just visual compromised.

NHTSA complaint #11681475 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

What component or system failed or malfunctioned, and is it available for inspection upon request? Battery drain How was your safety or the safety of others put at risk? stranded due to battery failure Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

NHTSA complaint #11605060 — an unverified report by a vehicle owner.

SERVICE BRAKES

Brake line failure. Had local repair shop repair brakes and realign, because I had to jump a curb at 40mph to avoid collision. Ford refuses (thru nonresponsive) to pay damages. Recall repaired weeks later by plate valley ford of Kearney NE.

NHTSA complaint #11603468 — an unverified report by a vehicle owner.

WHEELS

I took Automobile in for 4 new tires and the tire shop had to replace 5 Lug Nuts.

NHTSA complaint #11563156 — an unverified report by a vehicle owner.

WHEELS:LUGS/NUTS/BOLTS/STUDS

I took Automobile in for 4 new tires and the tire shop had to replace 5 Lug Nuts.

NHTSA complaint #11563156 — an unverified report by a vehicle owner.