FaultScore

FaultScore report

2012 Lincoln MKZ Hybrid problems

Owners have filed 79 complaints about the 2012 Lincoln MKZ Hybrid with NHTSA between 2013 and 2026. The largest single group is the steering. Across this model's run it ranks 2 of 6 worst.

C

FaultScore 59/100

Higher is worse. Measured against the other years of the Lincoln MKZ Hybrid.

How this is worked out

The numbers

79

Complaints

1

Crashes reported

0

Fires reported

0

Injuries reported

59,500 mi

Median mileage at failure

Half of reported failures happened before this

19%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 100 vs 50 Severity 7 vs 50 Early failure 32 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Lincoln MKZ Hybrid. 50 means typical for this model; 100 means roughly double.
Severity — 7
1.3% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 32
19% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2012 compares with every other Lincoln MKZ Hybrid

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2012 Lincoln MKZ Hybrid

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Steering 19 24.1%

Median failure at 63,000 miles

Airbags 17 21.5%

Median failure at 52,750 miles

Electrical System 8 10.1%

Median failure at 77,000 miles

Other & Unspecified 6 7.6%

Median failure at 59,557 miles

Brakes 6 7.6%

1 crashes, 0 fires · median 45,500 mi

Engine & Cooling 6 7.6%

Median failure at 57,557 miles

Body & Structure 4 5.1%

Median failure at 52,650 miles

Stability & Traction Control 3 3.8%

Median failure at 45,000 miles

Fuel & Propulsion 3 3.8%

Median failure at 75,500 miles

Acceleration & Cruise Control 2 2.5%

Median failure at 39,707 miles

Transmission & Drivetrain 2 2.5%

Median failure at 190,000 miles

Doors, Latches & Locks 1 1.3%

Median failure at 55,567 miles

Seats 1 1.3%

Median failure at 115,000 miles

Lights 1 1.3%

Median failure at 54,000 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 3 5.2%
10,000 – 24,999 miles 5 8.6%
25,000 – 49,999 miles 12 20.7%
50,000 – 74,999 miles 20 34.5%
75,000 – 99,999 miles 6 10.3%
100,000 – 149,999 miles 11 19.0%
150,000+ miles 1 1.7%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Sep 2013 peak 8 Jun 2026

NHTSA investigations into the 2012 Lincoln MKZ Hybrid

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

1 investigation is still open.

EA21002 Opened 17 Sep 2021 Still open AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Desiccated Air Bag Inflator Rupture

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...

DP22005 Opened 27 Jan 2023 Closed 7 Aug 2023 ELECTRICAL SYSTEM:PROPULSION SYSTEM

Pedestrian alert sounds

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...

PE14030 Opened 2 Oct 2014 Closed 10 Sep 2015 STEERING:ELECTRIC POWER ASSIST SYSTEM

Electric power steering failure

The Office of Defects Investigation (ODI) opened a preliminary evaluation to investigate complaints of the loss of power steering while driving. The subject vehicles are equipped with a rack mounted Electric Power Assisted Steering (EPAS) unit.Some of the complaints alleged that the steering assist failed and resulted in increased steering efforts that contributed to a loss of control and in some cases a crash.The EPAS system was manufactured by TRW Automotive for Ford and was designated as Generation I.These units were first produced and put into vehicle production in July 2008 beginning with...

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 45,500 miles West Dover, VT Crash

SERVICE BRAKES

TRAVELING SOUTH ON CT15 IN STOP AND GO TRAFFIC. TRAFFIC WAS MOVING AT ABOUT 40 MPH AND STOPPED SUDDENLY. I APPLIED PRESUURE TO BRAKE PEDAL TO STOP. PEDAL WENT TO FLOOR. IT APPEARED THAT MINIMUAL REGENERATIVE BRAKING WAS ENGAGED BUT NO ADDITIONAL FRICTION BRAKING. CAR HAD PLENTY OF DISTANCE IN WHICH TO STOP [ MORE THAN 140 FEET]. CAR SLOWED FOR A TIME BUT WHEN SPEED WAS REDUCED TO ABOUT 10 MPH, THE REGENERATIVE BRAKING DISENGAGED AND CAR SURGED FORWARD AND REAR ENDED TRUCK CAUSING SUBSTANTIAL BODY DAMAGE. NO WARNING LIGHTS WERE LITE ON DASH. DEALERS HAD INSPECTED BRAKE BOTH BEFORE AND AFTER CRASH AND REPORTED NO PROBLEMS. SIMULATED BRAKE ASSIST DID NOT PROVIDE ANY RESISTANCE TO PRESSURE ON PEDAL. BRAKE PEDAL POSITION SENSOR DID NOT GENERATE BRAKE REQUEST OR ABS AND ECM DID NOT RECONGNIZE REQUEST FOR EXTRA BRAKING. EXTREME PRESSURE ON BRAKE PEDAL DID NOT ACTIVATE FAIL/SAFE MANUAL FRICTION BRAKING. CAR SHOULD STOP IN 140 FEET FROM 60 MPH. QUESTIONS - WHAT WAS THE CAUSE OF THE SBA NOT ACTIVATING? WHY DID THE ABS AND ECM IGNORE OR NOT PROPERLY RESPOND TO THE BRAKING REQUEST? WHY THE FAIL/SAFE FRICTION BRAKING MODE FAIL TO ACTIVATE? WHAT PEDAL PRESSURE IS REQUIRED TO ACTIVATE MODE? THERE ARE NUMEROUS PRIOR REPORTS OF SIMILAR SYMPTOMS CAUSING ACCIDENTS IN 2011/2012 LINCOLN/FORD HYBRIDS. WHAT IS THE STOPPING DISTANCE FROM 60 MPH IN FAIL/SAFE MODE. FORD LITERATURE ON THE HYBRID BRAKING SYSTEM DOES NOT SPEAK TO THIS ISSUE OR GIVE ANY WARNING TO CUSTOMERS. HOW IS THE FAIL/SAFE FRICTION BRAKING SYSTEM TESTED TO INSURE PROPER OPERATION IN AN EMERGENCY? WHY DOES THE BRAKE PEDAL GO TO THE FLOOR WHEN DRIVER IS ATTEMPTING A PANIC STOP?

NHTSA complaint #10983343 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Richmond, VA

SERVICE BRAKES

I have a Lincoln MKZ Hybrid 2012 with 88k miles on it. While I was slowing to a stop as I approached a stoplight at a busy intersection, the 'Check Brake' warning on the dashboard lit up without warning and no prior issues, and my ability to brake became near impossible as the pedal softened. I needed to push it all the way to the floor to get the vehicle to stop. I shifted into park and turned off the vehicle - following turning it back on, the dashboard warning disappeared, I was able to brake again, and the warning has not come back since. My vehicle just passed inspection earlier in the month, and nothing with the brakes came up. This is a critical safety issue! It could have been potentially fatal to myself, my passenger, or other drivers if I could not stop before the intersection, or if this had happened while I was on a main road or highway. I took it into the Ford Lincoln dealership. They cited a faulty HCU/ABS module and recommended replacement, but all parts are after-market at this point and would not come with a warranty. OEM replacements are also extremely difficult to come by. The repairs would take around $3.8k to complete, which is close to the current value of the vehicle. Ford issued Safety Recall 19S54 in December 2019, covering 600,166 model year 2006–2010 Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles for the exact same defect. No recall exists for anything in 2012 despite at least 17 NHTSA complaints have been filed for the 2012 Lincoln MKZ alone for this specific brake failure. The 2012 MKZ and Fusion use the same braking system architecture as the recalled vehicles. The failure mechanism is identical. The safety risk is identical.

NHTSA complaint #11742028 — an unverified report by a vehicle owner.

at 119,000 miles El Cajon, CA

SERVICE BRAKES, HYDRAULIC

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while driving at an undisclosed speed and attempting to stop the vehicle, the brake pedal was depressed and went all the way to the floorboard however, the vehicle failed to immediately stop. The contact stated that after pumping the brake pedal repeatedly the vehicle came to a stop. The ABS warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with the ABS control module failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 119,000.

NHTSA complaint #11673764 — an unverified report by a vehicle owner.

at 55,567 miles Sunrise, FL

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that the front driver's side door failed to open while pulling the interior door handle, requiring the contact to open the door using the exterior door handle. The vehicle was taken to the dealer, where the front driver's side interior door handle was replaced three times, and the door lock was replaced once; however, the failure persisted. Additionally, the contact stated that the front passenger' side door failed to open completely. The vehicle was taken to the dealer, where the front passenger' side door lock was replaced once; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 55,567.

NHTSA complaint #11670985 — an unverified report by a vehicle owner.

at 125,000 miles Knoxville, TN

STEERING

The contact owns a 2012 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the power steering assist and driving track warning lights illuminated. The contact drove the vehicle to his place of employment. The contact stated that after work he started the vehicle and, while driving, the steering seized. The contact used both hands to turn and steer the vehicle. The contact phoned the local dealer and made the dealer aware of the failure. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report to failure to the NHTSA Hotline. The failure mileage was approximately 125,000.

NHTSA complaint #11557871 — an unverified report by a vehicle owner.

at 66,000 miles Castle Rock, CO

STEERING

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that while her husband was attempting to reverse, he became aware that the electronic power steering was not functioning properly, and the vehicle displayed a message stating "Electric Power Steering Assist Fault". The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was included but the vehicle was already repaired under the recall. The manufacturer was notified of the failure but did not assist. The failure mileage was 66,000.

NHTSA complaint #11557491 — an unverified report by a vehicle owner.

at 122,000 miles Tumbling Shoals, AR

STEERING

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that while his grandson was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where the power steering control module was reprogrammed; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that the steering gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The failure mileage was approximately 122,000.

NHTSA complaint #11542076 — an unverified report by a vehicle owner.

at 100,288 miles Delaware, OH

STEERING

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while starting the vehicle the steering wheel was firm. The "power steering assist fault" and "service advance trac" messages were displayed. The contact turned off and restarted the vehicle and the steering operated normally. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the recall for the failure had expired and provided no additional assistance. The failure mileage was 100,288.

NHTSA complaint #11535619 — an unverified report by a vehicle owner.

at 100,000 miles Samson, AL

STEERING

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while driving approximately 20 MPH, there was a beeping sound heard and the "Steering Assist" and "Service Track" warning lights illuminated. The contact stated slightly corrected the steering wheel and became aware that the vehicle had lost power steering functionality. The contact was able to pull off the roadway and shifted the vehicle into park(P) and turned off the vehicle. The vehicle was restarted however, the power steering functionality was still inoperable. The contact drove the vehicle to the residence. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

NHTSA complaint #11533539 — an unverified report by a vehicle owner.

at 190,000 miles Shawnee, OK

POWER TRAIN

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the brake was inoperable. The Service ABS warning light was illuminated; however, the contact stated that the vehicle was driven to her residence with caution. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact researched and discovered NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) in which her vehicle experienced the same failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.

NHTSA complaint #11533308 — an unverified report by a vehicle owner.

Anacortes, WA

AIR BAGS

Takata recall. The contact owns a 2012 Lincoln MKZ Hybrid. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated that Ford completed the work necessary to repair the vehicle.

NHTSA complaint #11482554 — an unverified report by a vehicle owner.

at 35,000 miles Carefree, AZ

STEERING

TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT WHILE DRIVING 42 MPH, THE POWER STEERING FAILED TO OPERATE AS THE SERVICE ADVANCED TRACK AND SERVICE POWER STEERING MESSAGES APPEARED ON HIS INSTRUMENT PANEL. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THERE WAS A RECALL ON SIMILAR MODEL VEHICLES FOR A POWER STEERING FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.

NHTSA complaint #11395437 — an unverified report by a vehicle owner.

at 68,000 miles Mayfield, KY

STEERING

TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED WITH THE SERVICE POWER STEERING NOW MESSAGE DISPLAYED. THE VEHICLE THEN LOSS POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT THE TRACTION CONTROL WAS DISABLED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT STATED THE VEHICLE WAS DRIVEN MANUAL STEERING MODE. THE CONTACT COASTED TO THE SIDE OF THE ROADWAY, TURNED OFF AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO PURCHASE FORD LINCOLN (1352 US-45, MAYFIELD, KY 42066) BUT WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

NHTSA complaint #11365325 — an unverified report by a vehicle owner.

at 60,000 miles Chestertown, MD

STEERING

TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. ALSO, 'SERVICE ADVANCETRAC' AND 'SERVICE STEERING ASSIST' WERE DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.

NHTSA complaint #11271446 — an unverified report by a vehicle owner.

at 92,537 miles Edmond, OK

SERVICE BRAKES

STARTED VEHICLE IN PARKING LOT. BRAKE LIGHT, ABS, TRACTION CONTROL LIGHTS ALL ON. BACKED OUT OF PARKING SPOT. THOUGHT I COULD GET IT HOME. PULLED OUT ONTO CITY STREET. TOTAL BRAKE FAILURE; PEDAL WENT ALL THE WAY DOWN. DID NOT REMEMBER TO USE EMERGENCY BRAKE TO STOP, BUT PUT INTO PARK TO GET VEHICLE TO STOP. MANAGED TO PULL INTO ANOTHER PARKING LOT, CONTINUING TO PUT INTO PARK TO STOP. CALLED AAA AND HAD TOWED. DEALER INVOICE STATES, "VERIFIED CUST CONCERN. EXPERIENCED NO POWER BRAKE ASSIST ON VEHICLE. R&I THE ABS CONTROL MODULE FOR INTERNAL FAULT...."

NHTSA complaint #11228689 — an unverified report by a vehicle owner.

at 115,000 miles Midlothian, VA

SEATS

SEAT HEATING AND COOLING CONTROL SHUTS OFF AFTER AFTER BUTTON IS DEPRESSED. UPON TROUBLE SHOOTING IT WAS FOUND THAT SOMETHING SHORTED A PIN ON THE CONTROL MODULE LOCATED UNDER THE PASSENGERS SEAT TO THE EXTENT THAT THE FEMALE PIN CONNECTOR WAS COMPLETELY MELTED.

NHTSA complaint #11219762 — an unverified report by a vehicle owner.

at 115,000 miles Midlothian, VA

ELECTRICAL SYSTEM

SEAT HEATING AND COOLING CONTROL SHUTS OFF AFTER AFTER BUTTON IS DEPRESSED. UPON TROUBLE SHOOTING IT WAS FOUND THAT SOMETHING SHORTED A PIN ON THE CONTROL MODULE LOCATED UNDER THE PASSENGERS SEAT TO THE EXTENT THAT THE FEMALE PIN CONNECTOR WAS COMPLETELY MELTED.

NHTSA complaint #11219762 — an unverified report by a vehicle owner.

at 86,000 miles Country Club Hills, IL

STEERING

TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. WHILE DRIVING 25 MPH, THE STEERING FAILED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 86,000.

NHTSA complaint #11210374 — an unverified report by a vehicle owner.

at 53,300 miles Northborough, MA

STRUCTURE:BODY

SHORTLY AFTER I HAD THE TAKATA RECALL FIXED, I HAD THE FOLLOWING THINGS HAPPEN TO THE VEHICLE: INTERIOR DRIVER'S DOOR HANDLE WILL NOT OPERATE. PRIOR TO THAT THE DRIVER'S WINDOW WOULD NOT OPERATE. MYSTERIOUSLY, THE WINDOW BEGAN OPERATING, THEN THE INTERIOR DOOR HANDLE FAILED. THE VEHICLE WAS STATIONARY WHEN EACH INCIDENT OCCURRED.

NHTSA complaint #11206413 — an unverified report by a vehicle owner.

at 142,000 miles Greensboro, NC

UNKNOWN OR OTHER

THE TAIL LIGHT ASSEMBLY KEEPS GOING OUT

NHTSA complaint #11205341 — an unverified report by a vehicle owner.

at 142,000 miles Greensboro, NC

ELECTRICAL SYSTEM

THE TAIL LIGHT ASSEMBLY KEEPS GOING OUT

NHTSA complaint #11205341 — an unverified report by a vehicle owner.

at 76,000 miles Belle Vernon, PA

STEERING

POWER STEERING WENT WITHOUT ANY WARNING HAS RECALL ON OTHER MKZ OF THAT YEAR BUT NOT MINE. I PUT IT REVERSE AND HAD NO POWER STEERING LUCKY I WAS NOT DRIVING WHEN IT WENT OUT.

NHTSA complaint #11194283 — an unverified report by a vehicle owner.

Belle Vernon, PA

STEERING

STATIONARY, STARTED,NO POWER STEERING.STATED POER STEERING ASSIST FAULT.

NHTSA complaint #11192491 — an unverified report by a vehicle owner.

at 43,208 miles Jacksonville, FL

STRUCTURE:BODY

FAILURE OF DRIVER'S INSIDE DOOR HANDLE: WHEN ATTEMPTING TO EXIT MY CAR, THE DOOR HANDLE'S MECHANISM SUDDENLY FAILED AND I WAS UNABLE TO EGRESS THE VEHICLE AND I CAME CLOSE TO PANICKING. SO I WAS FORCED TO EXIT VIA THE PASSENGER DOOR WHICH WAS VERY DIFFICULT CLIMBING OVER THE CENTER CONSOLE. AFTER TALKING TO THE LINCOLN ASSISTANT SERVICE MANAGER AND RESEARCHING THE INTERNET, I QUICKLY LEARNED THAT FORDS, INCLUDING LINCOLNS, HAVE AN EXTREMELY HIGH FAILURE RATE OF THIS PART. HE SAID THAT THE ALTERNATIVE TO CLIMBING OUT THE PASSENGER'S DOOR WAS TO LOWER THE DRIVER'S WINDOW AND OPEN THE DOOR BY PULLING ON THE OUTSIDE HANDLE WHICH CAN ALSO BE A DIFFICULT MANEUVER. BUT WHETHER AN EMERGENCY OR NOT, THAT IS CERTAINLY NOT THE FIRST THING THAT COMES TO MIND. HAD I BEEN IN AN ACCIDENT OR THE CAR CAUGHT FIRE REQUIRING IMMEDIATE EXIT, IN ALL LIKELIHOOD, I WOULD HAVE LIKELY DIED. BECAUSE OF THIS FREQUENT PART FAILURE AND THE LIKELIHOOD OF INJURY OR DEATH, I FIND IT VERY DIFFICULT TO FATHOM THAT YOUR AGENCY HASN'T ISSUED AN URGENT RECALL ON THIS PART.

NHTSA complaint #11163758 — an unverified report by a vehicle owner.

Jefferson City, MO

AIR BAGS

TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOE MACHENS CAPITAL CITY FORD (807 SOUTHWEST BLVD, JEFFERSON CITY, MISSOURI 65109, (855) 929-5900) WAS MADE AWARE OF THE RECALL IN MARCH OF 2017 AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11151321 — an unverified report by a vehicle owner.

Bellevue, WA

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. EVERGREEN FORD LINCOLN (1500 18TH AVENUE NW, ISSAQUAH, WASHINGTON 98027, (425) 392-6900) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11149944 — an unverified report by a vehicle owner.