40 of the
235 complaints filed about the Lincoln MKZ Hybrid
are about the steering —
17% of everything owners reported.
The worst model year for it is 2012.
The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The EPS warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering rack. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.
NHTSA complaint #11679126 — an unverified report by a vehicle owner.
Vehicle began to feel as if it was losing the ability to get any power to the engine. I would push the pedal to accelerate but even fully compressed the vehicle would not go above 30mph. I attempted to drive the vehicle in to be inspected at a dealership and while on the way the steering wheel completely locked and an Emergency Light appeared on the dashboard stating "Safely Park Vehicle". It was a Horrifying Experience to be driving In traffic and lose control of the vehicle but luckily I was able to coast the vehicle to the side of the road to safety without crashing! Although the vehicle was fully powered, it would not move and I had to call AAA in order to get the vehicle towed to the closest AAA Approved facility which was AutoWorks Diagnostics & Repair in Kittery, ME. They observed fluids had leaked out but were unable to locate where the leak was coming from and very Loud Noises that appeared to be coming from in between the Engine and Transmission . After researching online they found that there were Two Recalls involving the welds on the Torque Converter detaching from the engine. They also found a recall on the front brake hoses rupturing & leaking brake fluid as well as a Recall with the steering wheel retaining bolt loosening & detaching while driving which could also have contributed to the issues experienced with the vehicle and the safety concerns associated as I was driving in traffic and lost Total Control of the vehicle which could very likely have caused a Major Accident! Unfortunately None of these recalls have been associated with the VIN connected to this vehicle and the manufacturer; Lincoln, to this point has refused to discuss any of the issues having to do with the four recalls being associated to my specific 2017 Lincoln Hybrid Premier 2.0L gas engine with 6 speed transmission although this specific year, make & model has each of these reported recalls.
NHTSA complaint #11678937 — an unverified report by a vehicle owner.
There was a recall for a loose steering wheel bolt . The recall was repaired at the dealership but now the steering wheel is loose again. I feel like this issue is grounds for a second recall. Not sure what is going on . Please advise before something bad happens
NHTSA complaint #11630323 — an unverified report by a vehicle owner.
Loose steering wheel issues as described in existing recall Safety Recall 18S08 Dealer repaired at a cost, and was informed that the vehicle was not eligible for the recall. Bolt replaced and retorqued to sped. Service performed by Fiesta Lincoln 1720 S Mesa Dr, Mesa, AZ 85210 on 10/21/2024 with approx cost of $240 (final invoice not available at this time.)
NHTSA complaint #11621049 — an unverified report by a vehicle owner.
The contact owns a 2012 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the power steering assist and driving track warning lights illuminated. The contact drove the vehicle to his place of employment. The contact stated that after work he started the vehicle and, while driving, the steering seized. The contact used both hands to turn and steer the vehicle. The contact phoned the local dealer and made the dealer aware of the failure. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report to failure to the NHTSA Hotline. The failure mileage was approximately 125,000.
NHTSA complaint #11557871 — an unverified report by a vehicle owner.
The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that while her husband was attempting to reverse, he became aware that the electronic power steering was not functioning properly, and the vehicle displayed a message stating "Electric Power Steering Assist Fault". The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steering control module. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was included but the vehicle was already repaired under the recall. The manufacturer was notified of the failure but did not assist. The failure mileage was 66,000.
NHTSA complaint #11557491 — an unverified report by a vehicle owner.
The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that while his grandson was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, where the power steering control module was reprogrammed; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that the steering gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The failure mileage was approximately 122,000.
NHTSA complaint #11542076 — an unverified report by a vehicle owner.
The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while starting the vehicle the steering wheel was firm. The "power steering assist fault" and "service advance trac" messages were displayed. The contact turned off and restarted the vehicle and the steering operated normally. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the recall for the failure had expired and provided no additional assistance. The failure mileage was 100,288.
NHTSA complaint #11535619 — an unverified report by a vehicle owner.
The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated while driving approximately 20 MPH, there was a beeping sound heard and the "Steering Assist" and "Service Track" warning lights illuminated. The contact stated slightly corrected the steering wheel and became aware that the vehicle had lost power steering functionality. The contact was able to pull off the roadway and shifted the vehicle into park(P) and turned off the vehicle. The vehicle was restarted however, the power steering functionality was still inoperable. The contact drove the vehicle to the residence. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11533539 — an unverified report by a vehicle owner.
The contact owns a 2014 Lincoln MKZ Hybrid. The contact stated while driving approximately 5 MPH, the power steering failed. The contact stated that the ABS and traction control warning lights were illuminated. The contact stated that she stopped the vehicle and turn off and restarted several times and the vehicle regained normal functionality. Additionally, the contact stated that the brake pedal had become firm while driving at various speeds. The contact stated that she depressed the brake pedal to the floorboard and heard an abnormal snapping sound and the brake functionality returned. The contact stated that the ABS and traction control lights were illuminated. Additionally, the contact noted that when she placed the vehicle into park(P) with the engine running, the shift indicator would jump out of park(P) into drive(D) or into reverse(R). The contact stated that the vehicle would move in the direction of the gear that was inadvertently stated. The contact stated that the failures were intermittent but recurred several times. The contact researched online and related the failures to NHTSA Campaign Number: 15V250000 (Steering), 22V011000 (Service Brakes, Hydraulic), and 13V594000 (Power Train). The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 161,280.
NHTSA complaint #11515869 — an unverified report by a vehicle owner.
The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that upon starting the vehicle, the power steering failure message was displayed. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 15V34000 (Steering). The manufacturer was notified of the failure and confirmed that the vehicle was not repaired under the recall, and that the recall had expired. The approximate failure mileage was 128,000.
NHTSA complaint #11512380 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT WHILE DRIVING 42 MPH, THE POWER STEERING FAILED TO OPERATE AS THE SERVICE ADVANCED TRACK AND SERVICE POWER STEERING MESSAGES APPEARED ON HIS INSTRUMENT PANEL. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THERE WAS A RECALL ON SIMILAR MODEL VEHICLES FOR A POWER STEERING FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
NHTSA complaint #11395437 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED WITH THE SERVICE POWER STEERING NOW MESSAGE DISPLAYED. THE VEHICLE THEN LOSS POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT THE TRACTION CONTROL WAS DISABLED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT STATED THE VEHICLE WAS DRIVEN MANUAL STEERING MODE. THE CONTACT COASTED TO THE SIDE OF THE ROADWAY, TURNED OFF AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO PURCHASE FORD LINCOLN (1352 US-45, MAYFIELD, KY 42066) BUT WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
NHTSA complaint #11365325 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. ALSO, 'SERVICE ADVANCETRAC' AND 'SERVICE STEERING ASSIST' WERE DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #11271446 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. WHILE THE CONTACT ENTERED THE DRIVEWAY AT APPROXIMATELY 3 MPH, THE STEERING SEIZED AND THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ASSIST FAILED AND NEEDED TO BE REPLACED. GRIFFIN PHILLIS FORD (PA-257, SENECA, PA 16346, (814) 676-9295) REPROGRAMMED THE STEERING THREE ADDITIONAL TIMES, BUT THE SAME FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 24287519. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 74,700.
NHTSA complaint #11268631 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. WHILE DRIVING 25 MPH, THE STEERING FAILED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 86,000.
NHTSA complaint #11210374 — an unverified report by a vehicle owner.
POWER STEERING WENT WITHOUT ANY WARNING HAS RECALL ON OTHER MKZ OF THAT YEAR BUT NOT MINE. I PUT IT REVERSE AND HAD NO POWER STEERING LUCKY I WAS NOT DRIVING WHEN IT WENT OUT.
NHTSA complaint #11194283 — an unverified report by a vehicle owner.
GOT IN MY CAR PUT IT IN REVERSE AND LOST POWER STEERING. FORD SAID ONLY SOME MKZ HYBIRDS ARE RECALLED BUT MINE ISN'T ON THE LIST. EVIDENTLY FROM WHAT I READ ALL OF THEM SHOULD BE RECALLED. MY CAR ONLY HAS 76,000 MILES ON IT SOME PEOPLE WAS A LOT LESS. I WAS LUCKY I WASN'T DRIVING AT THE TIME. WE LIVE ON A FIXED INCOME AND CAN'T AFFORD THE COST TO GET IT FIXED AT THE DEALERSHIP WHO WILL CHARGE A FORTUNE. I BOUGHT THIS CAR A MONTH AGO USED AND NOW AM OUT THE MONEY I PAID FOR IT. I PAID CASH.
NHTSA complaint #11192479 — an unverified report by a vehicle owner.
WHILE DRIVING THE FRONT TIRES ABRUPTLY PULL LEFT OR RIGHT, REGARDLESS OF STEERING WHEEL POSITION (STRAIGHT OR TURNING), SPEED (25MPH OR 65MPH), OR ROAD CONDITIONS (SMOOTH OR BUMPY). ALSO, RECEIVED RANDOM ALERTS TO KEEP HANDS ON THE STEERING WHEEL WHEN MY HANDS HAD NEVER LEFT THE STEERING WHEEL. THE ALERTS STOPPED BUT THE STEERING/WHEEL POSITION ISSUE REMAINS.
NHTSA complaint #11166351 — an unverified report by a vehicle owner.