Owners have filed 395 complaints
about the 1997 Lincoln Town CAR with NHTSA between 1997 and 2022.
The largest single group is the engine & cooling.
Across this model's run it ranks 7 of 18 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Lincoln Town CAR. 50 means typical for this
model; 100 means roughly double.
Severity — 39
7.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 6
3% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 1997 compares with every other Lincoln Town CAR
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
10.7%
1,000 – 9,999 miles
10.7%
10,000 – 24,999 miles
10.7%
25,000 – 49,999 miles
74.7%
50,000 – 74,999 miles
2919.5%
75,000 – 99,999 miles
4832.2%
100,000 – 149,999 miles
4932.9%
150,000+ miles
138.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 1997peak 11Oct 2022
NHTSA investigations into the 1997 Lincoln Town CAR
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP05005Opened 22 Sep 2005Closed 4 Jan 2006ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...
IN A LETTER DATED FEBRUARY 25, 2005, FORD MOTOR COMPANY (FORD) NOTIFIED ODI THAT IT WOULD BE CONDUCTING A CUSTOMER SATISFACTION PROGRAM (FORD NO. 04B26) TO CORRECT A REAR BRAKE LINE CHAFING CONCERN IN APPROXIMATELY 44,000 MODEL YEAR (MY) 1997 FORD CROWN VICTORIA AND GRAND MARQUIS NON-FLEET VEHICLES EQUIPPED WITH ELECTRONIC TRACTION CONTROL THAT WEREBUILT AFTER MARCH 19, 1997.THESE VEHICLES HAVE AN ADDITIONAL REAR BRAKE LINE AND A MASTIC PATCH CAUSING REDUCED CLEARANCE FROM A STIFFENING RIB IN THE FLOOR PAN.ODI?S ANALYSIS SHOWED HIGHER COMPLAINT AND WARRANTY RATES RELATED TO REAR BRAKE LINE FAI...
RQ03004Opened 11 Mar 2003Closed 25 Jul 2003SERVICE BRAKES, HYDRAULIC:FLUID
REAR BRAKE LINE FAILURE
ODI HAS RECEIVED 40 COMPLAINTS ALLEGING REAR BRAKE LINE FAILURE IN THE SUBJECT VEHICLES, INCLUDING 8 THAT HAVE BEEN RECEIVED THIS YEAR.AN ADDITIONAL 192 REPORTS AND 478 WARRANTY CLAIMS HAVE BEEN RECEIVED FROM FORD.A LEAK IN THE REAR BRAKE LINE CAN CAUSE EXTENDED STOPPING DISTANCE.A SEARCH OF ODI'S COMPLAINT DATABASE FOR PEER VEHICLE COMPLAINTS, USING THE SAME BRAKE LINE FAILURE CRITERIA AS FOR THE SUBJECT VEHICLES AND THE SAME MODEL YEARS (1995-97), IDENTIFIED ONLY 1 COMPLAINT INVOLVING GENERAL MOTORS CAPRICE/IMPLALA/88/98/REGAL VEHICLES AND ONLY 2 COMPLAINTS INVOLVING CHRYSLER LH-CARS.THE INV...
RQ03002Opened 3 Jan 2003Closed 3 Jun 2003SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BALL JOINT SEPARATION
SEE ATTACHED REPORT.
EA02025Opened 6 Sep 2002Closed 30 Jun 2004ENGINE AND ENGINE COOLING
SPEED CONTROL DEACTIVATION SWITCH FIRES
BASED ON THE LOW RATE OF FIRE INCIDENTS (2.5 INCIDENTS PER 100,000 VEHICLES SOLD) WHERE FAILURE OF THE SCDS IS INVOLVED AND THE AGE OF THE VEHICLES ? 7 TO 11 YEARS ? A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
DP02007Opened 22 Aug 2002Closed 4 Dec 2002VEHICLE SPEED CONTROL:LINKAGES
FUEL-FED FIRES
THE FARS DATA SHOWS THAT THE RISK OF FIRE FROM IMPACT IN ALL DIRECTIONS IN THE SUBJECT VEHICLES IS THE SAME AS ALL OTHER SEDANS.THE SUBJECT VEHICLES ARE NOT OVER REPRESENTED WITH RESPECT TO THE RISK OF FIRE IN REAL-WORLD HIGH-ENERGY CRASHES.A FURTHER DISCUSSION OF ISSUES RELATED TO POST CRASH FIRES IN THE SUBJECT VEHICLES IS SET OUT IN THE CLOSING REPORT FOR SQ 01-014 AND THAT REPORT IS IN THE DOCKET FOR THIS PETITION.AFTER REVIEWING THE PETITION AND ITS SUPPORTING MATERIALS, AS WELL AS INFORMATION FURNISHED BY FORD AND GM, AND INFORMATION WITHIN THE AGENCY'S POSSESSION FROM PREVIOUS INVESTIGA...
SQ01014Opened 27 Nov 2001Closed 3 Oct 2002FUEL SYSTEM, GASOLINE:STORAGE
POST REAR END COLLISION FIRES
Recalls on the 1997 Lincoln Town CAR
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
15E082000
STEERING
Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. These steering shafts may separate during operation if the integral fastener is loose or missing and if the interfacing vehicle shaft is compressed in length.
Risk: If the shafts separate during vehicle operation, a loss of steering control would result, increasing the risk of a vehicle crash.
07V336000
VEHICLE SPEED CONTROL
ON CERTAIN PICKUP TRUCKS, PASSENGER VEHICLES, SPORT UTILITY VEHICLES, AND MOTOR HOMES CHASSIS, THE SPEED CONTROL DEACTIVATION SWITCH MAY, UNDER CERTAIN CONDITIONS, LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Risk: THIS COULD RESULT IN AN UNDERHOOD FIRE.
01V318000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
EQUIPMENT DESCRIPTION: PASSENGER VEHICLES THAT HAVE HAD THE DRIVER'S AIR BAG MODULE REPLACED AFTER APRIL 5, 2000. THE REPLACEMENT DRIVER'S AIR BAG MODULE INFLATOR MAY HAVE INSUFFICIENT WELDS THAT COULD PREVENT PROPER INFLATION OF THE AIR BAG.
Risk: IN THE EVENT OF A CRASH, THE DRIVER'S AIR BAG MAY NOT PROPERLY DEPLOY WHICH COULD POTENTIALLY RESULT IN LESS THAN THE INTENDED LEVEL OF OCCUPANT PROTECTION.
00V157002
SEAT BELTS:FRONT:ANCHORAGE
VEHICLE DESCRIPTION: PASSENGER VEHICLES USING AFTERMARKET FRONT PASSENGER SIDE SEAT BELT ASSEMBLIES THAT WERE SOLD BY FORD PARTS DEPARTMENTS FROM JANUARY 1, THROUGH JUNE 13, 2000. THESE SEAT BELT ASSEMBLIES FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE EQUIPMENT INVOLVED IS SERVICE STOCK SEAT BELT ASSEMBLIES, MODEL NOS. H 9977, H 9979, T 9063, AND T 9217, BUILT BY TRW VEHICLE SAFETY SYSTEMS, INC. (TRW) MANUFACTURED FROM JUNE 1, 1998 THROUGH MAY 21, 2000. SOME OF THESE SEAT BELT ASSEMBLIES MAY HAVE BEEN INSTALLED AS SERVICE REPLACEMENT EQUIPMENT ON THE VEHICLES INVOLVED IN THE RECALL.
Risk: IN THE EVENT OF A COLLISION, THESE SEAT BELTS MAY NOT RESTRAIN AN OCCUPANT INCREASING THE RISK OF INJURY.
00V157001
SEAT BELTS:FRONT:ANCHORAGE
VEHICLE DESCRIPTION: PASSENGER VEHICLES USING AFTERMARKET DRIVER'S SEAT BELT ASSEMBLIES THAT WERE SOLD BY FORD PARTS DEPARTMENTS FROM JANUARY 1, THROUGH JUNE 13, 2000. THESE SEAT BELT ASSEMBLIES FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE EQUIPMENT INVOLVED IS SERVICE STOCK SEAT BELT ASSEMBLIES, MODEL NOS. H 9977, H 9979, T 9063, AND T 9217, BUILT BY TRW VEHICLE SAFETY SYSTEMS, INC. (TRW) MANUFACTURED FROM JUNE 1, 1998 THROUGH MAY 21, 2000. SOME OF THESE SEAT BELT ASSEMBLIES MAY HAVE BEEN INSTALLED AS SERVICE REPLACEMENT EQUIPMENT ON THE VEHICLES INVOLVED IN THE RECALL.
Risk: IN THE EVENT OF A COLLISION, THESE SEAT BELTS MAY NOT RESTRAIN AN OCCUPANT INCREASING THE RISK OF INJURY.
98V322000
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
VEHICLE DESCRIPTION: CERTAIN 1996-1999 FORD CROWN VICTORIA POLICE, FLEET, NATURAL GAS, AND 1996-1999 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT WERE PRODUCED WITH A LOWER CONTROL ARM BALL JOINT CONTAINING A ONE PIECE BEARING; AND 1990-1996 FORD CROWN VICTORIA POLICE, FLEET, AND NGV VEHICLES AND 1990-1996 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT HAVE BEEN SERVICED WITH EITHER A BALL JOINT CONTAINING THE ONE-PIECE BEARING OR A FRONT LOWER CONTROL ARM CONTAINING A BALL JOINT WITH A ONE-PIECE BEARING. THE ONE-PIECE BEARING WITHIN THE LOWER CONTROL ARM BALL JOINT CAN WEAKEN SLOWLY DURING USE AND EVENTUALLY CRACK. THIS COULD RESULT IN SEPARATION OF THE BALL AND CAP OF THE JOINT, ALLOWING THE CONTROL ARM TO DROP TO THE GROUND.
Risk: IF THIS OCCURS WHILE THE VEHICLE IS MOVING, REDUCED STEERING CONTROL COULD OCCUR, INCREASING THE RISK OF A CRASH.
98I001000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH FEDERAL REGULATION 573. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. FORD IS INITIATING AN OWNER NOTIFICATION PROGRAM FOR OWNERS OF CERTAIN 1995-1997 CROWN VICTORIA MODEL VEHICLES WITH POLICE, TAXI, AND COMMERCIAL FLEET PACKAGES AND TOWN CAR VEHICLES WITH THE LIVERY PACKAGE. THESE VEHICLES MAY HAVE INSUFFICIENT CLEARANCE BETWEEN THE BRAKE LINE AND THE UNDERBODY FRONT FLOOR PAN ASSEMBLY WHICH COULD CAUSE WEAR OF THE BRAKE LINES.
Risk: THIS COULD LEAD TO BRAKE FLUID LOSS FOR THE REAR BRAKES AND, POTENTIALLY, INCREASED STOPPING DISTANCES.
96V231000
AIR BAGS:FRONTAL
TWO BOLTS THAT ATTACH THE DRIVER AIR BAG TO THE STEERING WHEEL WERE NOT INSTALLED DURING VEHICLE ASSEMBLY.
Risk: IN THE EVENT OF A FRONTAL COLLISION, THE AIR BAG MODULE WOULD STAY IN POSITION DURING DEPLOYMENT. HOWEVER, THE MODULE COULD LEAVE THE STEERING WHEEL CAVITY FOLLOWING AIR BAG DEPLOYMENT.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2007258165,447 units in Canada
Electrical
On certain vehicles, the speed control deactivation switch may overheat, smoke, or burn, potentially resulting in an underhood fire. The failure mode appears to be different than that of Recall 2005028 (05S28). This time, the concern is with long term durability performance issues causing the switch to fail. Correction: Initially as an interim repair, owners will be instructed to return their vehicles to their dealers to have the speed control deactivation switch disconnected. As soon as replacement parts are available, owners will be instructed to return to the dealers for installation of a fused wiring harness designed to eliminate the potential risk of fire.
Recall 19982514,856 units in Canada
Suspension
Note: 1996-99 crown victoria police, fleet and ngv and lincoln town car limousine equipped with a lower control arm ball joint containing a one piece bearing and 1990-96 crown victoria police, fleet and ngv and lincoln town car limousine that were serviced with either a ball joint containing an one piece bearing or a front lower control arm with a one piece bearing. High bearing loads can lead to thinning and eventual cracking of the lower control arm ball joint. This can result in separation of the ball and cap of the joint. Should this occur, the control arm to which the cap is mounted will drop to the ground. Should this occur while the vehicle is moving, reduced steering control could result in a collision. Correction: Lower control arm ball joints will be replaced.
Recall 199700925 units in Canada
Seats And Restraints
THE TWO BOLTS THAT ATTACH THE DRIVER AIR BAG MAY NOT HAVE BEEN INSTALLED DURING VEHICLE ASSEMBLY. IF A VEHICLE WITHOUT THE BOLTS INSTALLED IS INVOLVED IN A DEPLOYMENT LEVEL FRONTAL COLLISION, THE AIR BAG MODULE WOULD STAY IN POSITION DURING DEPLOYMENT, HOWEVER, THE MODULE WOULD LEAVE THE STEERING WHEEL CAVITY FOLLOWING BAG DEPLOYMENT. CORRECTION: ALL VEHICLES WERE CORRECTED BY HAVING THE BOLTS INSTALLED PRIOR TO FINAL DELIVERY.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 154,000 milesDenver, COCrash
AIR BAGS
The contact owns a 1997 Lincoln Town Car. The contact stated while driving at 40 MPH, another vehicle crashed into the front passenger side of the vehicle. The vehicle that crashed into the contact was driving at approximately 55 MPH. The air bags failed to deploy. There were no injuries reported. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact had a second accident, and the air bags did not deploy during that incident. The dealer stated that the air bags could not be replaced because the vehicle was an older model, and the VIN was not under a recall. The manufacturer was not notified of the failure. The failure mileage was 154,000.
NHTSA complaint #11472824 — an unverified report by a vehicle owner.
at 189,000 milesHouston, TXFire
ELECTRICAL SYSTEM
MY 1997 LINCOLN TOWN CAR SIGNATURE SERIES CAUGHT FIRE WHILE PARKED IN THE GARAGE. THE CAR HAD NOT BEEN DRIVEN FOR APPROXIMATELY 48 HOURS PRIOR TO THE FIRE. ABOUT 02:00 HRS ON THE MORNING OF THE 29TH DECEMBER 2014 I WAS WAKENED BY A LOUD POPPING SOUND. WHEN I INVESTIGATED I FOUND MY GARAGE TOTALLY ENGULFED BY FIRE. IT TOOK THE FIRE DEPARTMENT OVER TWO HOURS TO EXTINGUISH THE FIRE; FOR IT HAD SPREAD TO THE OTHER VEHICLE PARKED IN THE GARAGE - 2013 JEEP MOAB AND TO ALL OF THE TOOLS AND MATERIALS STORED IN THE GARAGE. THE FIRE MARSHALL AND THE ARSON INVESTIGATOR STATED THAT THE IGNITION POINT FOR THE FIRE WAS UNDER THE HOOD IN THE LINCOLN, ON THE DRIVERS SIDE AND CLOSE TO THE FIRE WALL. IT RESULTED IN THE TOTAL LOSS OF BOTH CARS, THE GARAGE STRUCTURE AND ALL CONTENTS OF SAID STRUCTURE.
NHTSA complaint #10669915 — an unverified report by a vehicle owner.
at 113,000 milesMission, KSCrash
SUSPENSION
BALL JOINT SEPARATED FROM CONTROL ARM CAUSING CONTROL ARM TO DROP TO THE GROUND. THE SAME AS YOUR RECALL98V322000 BUT CALLING LINCOLN THEY SAID THAT MY CAR WAS NOT PART OF THE RECALL. EVEN THOUGH IT DID EXACTLY WHAT THE RECALL SAID.
NHTSA complaint #10626547 — an unverified report by a vehicle owner.
at 139,000 milesMoore, OKFire
VEHICLE SPEED CONTROL
THE CAR WAS SITTING IN THE DRIVEWAY UNATTENDED WITH NO KEY IN THE IGNITION WHEN THE FIRE STARTED. IT HAD BEEN DRIVEN ABOUT 3 HOURS BEFORE WITH NO PROBLEMS. THE FIRE INSPECTOR SAID THE FIRE STARTED UNDER THE HOOD ON THE LEFT SIDE BUT HE WAS UNABLE TO SAY EXACTLY WHAT CAUSED THE FIRE. AFTER CHECKING ON LINE IT WAS DISCOVERED THE CAR WAS ON A RECALL LIST FOR THE SPEED CONTROL SWITCH WHICH IS LOCATED ON THE LEFT SIDE.
NHTSA complaint #10422108 — an unverified report by a vehicle owner.
at 105,000 milesSarasota, FLFire
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 65 MPH, THE ENGINE OVERHEATED AND A LARGE AMOUNT OF WHITE SMOKE EXPELLED FROM THE EXHAUST. THE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND INSPECTED UNDER THE HOOD. HE NOTICED THAT THE COOLANT WAS EXTREMELY LOW AND ALLOWED THE ENGINE TO COOL COMPLETELY. HE THEN ADDED WATER TO THE RADIATOR RESERVOIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND HE STATED THAT THE FAILURE WAS RELATED TO A BLOWN HEAD GASKET. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 105,000 AND CURRENT MILEAGE WAS 107,000. UPDATED 10-29-08 *BF UPDATED 10/30/08.
NHTSA complaint #10244941 — an unverified report by a vehicle owner.
at 72,014 milesSalt Point, NYFire
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT HAD THE VEHICLE REPAIRED UNDER THE RECALL FOR THE VEHICLE SPEED CONTROL. UPON LEAVING THE DEALER, SHE ATTEMPTED TO ACTIVATE THE CRUISE CONTROL, BUT WAS UNSUCCESSFUL. SHE RETURNED TO THE DEALER AND THEY STATED THAT THE CRUISE CONTROL MOTOR BURNED OUT AND A NEW ONE WAS NEEDED AT THE COST OF $300. INITIALLY, THE DEALER STATED THAT THEY WOULD PAY HALF; HOWEVER, THE MANUFACTURER REFUSED BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 72,014.
NHTSA complaint #10221959 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Middleburg Hts., OH
ELECTRICAL SYSTEM
This has happened to me 3 times in the past 3 months. While driving interstate highway at night and traveling 65 to 70 miles per hr., without any warning or symptoms, the headlights turn off. They then turn on and off a few times and then seem to correct themselves and stay on. This happens on trips after 1 hour or more. Has never occurred on shorter trips under 1 hour. Very dangerous and scary when it is so dark you can't see to pull over off the highway and also worried about vehicles approaching from behind not being able to see you in time. I replaced the headlight switch last week thinking that was the problem, but it happened again last night on my trip back from N.Y.
NHTSA complaint #11487465 — an unverified report by a vehicle owner.
at 154,000 milesDenver, COCrash
AIR BAGS
The contact owns a 1997 Lincoln Town Car. The contact stated while driving at 40 MPH, another vehicle crashed into the front passenger side of the vehicle. The vehicle that crashed into the contact was driving at approximately 55 MPH. The air bags failed to deploy. There were no injuries reported. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact had a second accident, and the air bags did not deploy during that incident. The dealer stated that the air bags could not be replaced because the vehicle was an older model, and the VIN was not under a recall. The manufacturer was not notified of the failure. The failure mileage was 154,000.
NHTSA complaint #11472824 — an unverified report by a vehicle owner.
at 300,000 milesLittle River, SC
STEERING:COLUMN
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING ABILITY BECAME LOOSE AND THE CONTACT LOST CONTROL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE STEERING COLUMN FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300,000.
NHTSA complaint #11209325 — an unverified report by a vehicle owner.
at 80,000 milesRoseville, CA
ENGINE
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BY THE DEALER HOWEVER, THE CONTACT STATED THAT HE REPAIRED THE VEHICLE INDEPENDENTLY WITH AFTERMARKET PARTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #10864176 — an unverified report by a vehicle owner.
at 100,000 milesRoseville, CA
ENGINE
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT 30 MPH, STEAM EMITTED FROM THE FRONT END OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED HOWEVER, THE CONTACT STATED THAT AN AFTER MARKET INTAKE MANIFOLD WAS REPLACED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #10864179 — an unverified report by a vehicle owner.
at 220,000 milesPearl River, LA
EXTERIOR LIGHTING
BRAKE LIGHTS WOULD NOT WORK. BULBS OK. REPLACING THE TURN SIGNAL SWITCH FIXED PROBLEM.
NHTSA complaint #10817189 — an unverified report by a vehicle owner.
at 44,000 milesCrawfordsville, IN
SERVICE BRAKES
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS APPLIED, IT TRAVELED TO THE FLOORBOARD. THE CONTACT NOTICED THAT THERE WAS PREMATURE RUST AND CORROSION ON THE BRAKE LINES CAUSING THEM TO FRACTURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 98I001000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. UPDATED 12/10/15*LJ
NHTSA complaint #10763468 — an unverified report by a vehicle owner.
at 98,000 milesCardington, OH
ENGINE
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE TRAVELING AN UNKNOWN RATE OF SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT UPON FURTHER INSPECTION OF THE VEHICLE, IT WAS NOTICED THAT THE PLASTIC PIECE ASSOCIATED WITH THE INTAKE MANIFOLD FRACTURED. ALSO, THE CONTACT MENTIONED THAT THE TEMPERATURE READER AND ADDITIONAL COMPONENTS MAY HAVE BEEN DAMAGED DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE AND WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V638000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
NHTSA complaint #10678294 — an unverified report by a vehicle owner.
at 189,000 milesHouston, TXFire
ELECTRICAL SYSTEM
MY 1997 LINCOLN TOWN CAR SIGNATURE SERIES CAUGHT FIRE WHILE PARKED IN THE GARAGE. THE CAR HAD NOT BEEN DRIVEN FOR APPROXIMATELY 48 HOURS PRIOR TO THE FIRE. ABOUT 02:00 HRS ON THE MORNING OF THE 29TH DECEMBER 2014 I WAS WAKENED BY A LOUD POPPING SOUND. WHEN I INVESTIGATED I FOUND MY GARAGE TOTALLY ENGULFED BY FIRE. IT TOOK THE FIRE DEPARTMENT OVER TWO HOURS TO EXTINGUISH THE FIRE; FOR IT HAD SPREAD TO THE OTHER VEHICLE PARKED IN THE GARAGE - 2013 JEEP MOAB AND TO ALL OF THE TOOLS AND MATERIALS STORED IN THE GARAGE. THE FIRE MARSHALL AND THE ARSON INVESTIGATOR STATED THAT THE IGNITION POINT FOR THE FIRE WAS UNDER THE HOOD IN THE LINCOLN, ON THE DRIVERS SIDE AND CLOSE TO THE FIRE WALL. IT RESULTED IN THE TOTAL LOSS OF BOTH CARS, THE GARAGE STRUCTURE AND ALL CONTENTS OF SAID STRUCTURE.
NHTSA complaint #10669915 — an unverified report by a vehicle owner.
at 113,000 milesMission, KSCrash
SUSPENSION
BALL JOINT SEPARATED FROM CONTROL ARM CAUSING CONTROL ARM TO DROP TO THE GROUND. THE SAME AS YOUR RECALL98V322000 BUT CALLING LINCOLN THEY SAID THAT MY CAR WAS NOT PART OF THE RECALL. EVEN THOUGH IT DID EXACTLY WHAT THE RECALL SAID.
NHTSA complaint #10626547 — an unverified report by a vehicle owner.
at 57,400 milesPelzer, SC
EXTERIOR LIGHTING
I WAS TRAVELING AT 9:30 PM WHEN THE HEADLIGHTS WENT OUT FOR ABOUT 45 SECONDS AND THEN CAME BACK ON. TRAVELED ABOUT A MILE, WHEN THEY WENT OUT AGAIN, CAN ON, THEN STARTED RAPIDLY FLASHING. I PULLED OVER AND IT ABOUT A MINUTE BEFORE THEY RETURNED TO NORMAL. THIS HAPPENED THREE TIMES THAT NIGHT BEFORE I ARRIVED HOME. THESE HEADLIGHT PROBLEM HAS HAPPENED FIVE TIMES SINCE THE FIRST OCCURRENCE. I RARELY DRIVE AT NIGHT. ..UPDATED 06/26/14
NHTSA complaint #10605275 — an unverified report by a vehicle owner.
at 90,000 milesLincoln, NE
SERVICE BRAKES
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT BRAKE FLUID WAS LEAKING FROM THE VEHICLE IN ADDITION TO THE BRAKE PEDAL FEELING ABNORMALLY LOOSE. THE CONTACT LATER INSPECTED THE VEHICLE AND DISCOVERED THAT THE BRAKE LINE WAS RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #10572865 — an unverified report by a vehicle owner.
at 145,000 milesUnion, CT
STEERING
BEGINNING ON A COLD MORNING THE STEERING FELT OFF, LIKE IT NEEDED MORE EFFORT TO TURN AT TIMES. THE STEERING ALSO FAILED TO RETURN TO CENTER ON ITS OWN, INDICATING A POSSIBLE SEIZED UP UNIVERSAL JOINT IN THE STEERING SHAFT. I REMOVED THE STEERING SHAFT AND FOUND THE UNIVERSAL JOINT SEIZED AND VERY DIFFICULT TO MOVE WHICH CAUSED MY DIFFICULT STEERING. THERE IS A RECALL FOR THIS SAME ISSUE ON NEWER TOWN CARS, WHY DOES THIS NOT COVER MINE?
NHTSA complaint #10561486 — an unverified report by a vehicle owner.
at 102,000 milesRoseville, CA
ENGINE
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE AT A DEALER FOR ROUTINE MAINTENANCE, THE TECHNICIAN STATED THAT ENGINE COOLANT WAS LEAKING FROM THE INTAKE MANIFOLD, WHICH WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
NHTSA complaint #10548446 — an unverified report by a vehicle owner.
at 88,000 milesRoseville, CA
ENGINE
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE AT A DEALER FOR ROUTINE MAINTENANCE, THE TECHNICIAN STATED THAT ENGINE COOLANT WAS LEAKING FROM THE INTAKE MANIFOLD. THE TECHNICIAN STATED THAT THE INTAKE MANIFOLD WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
NHTSA complaint #10548448 — an unverified report by a vehicle owner.
at 58,000 milesSpringfield, MA
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE HORN AND CRUISE CONTROL WERE INOPERATIVE. A LOCAL MECHANIC DIAGNOSED THAT THE HORN WOULD NEED TO BE REPLACED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 60,000.
NHTSA complaint #10445472 — an unverified report by a vehicle owner.
at 58,000 milesSpringfield, MA
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE HORN AND CRUISE CONTROL WERE INOPERATIVE. A LOCAL MECHANIC DIAGNOSED THAT THE HORN WOULD NEED TO BE REPLACED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 60,000.
NHTSA complaint #10445472 — an unverified report by a vehicle owner.
at 90,000 milesSaint Louis, MO
SUSPENSION
SON WAS OPERATING THE VEHICLE. AS HE MADE A LEFT TURN, HE HEARD A LOUD CLUNKING SOUND AND THE RIGHT SIDE OF THE VEHICLE CRASHED TO THE GROUND. HAD THE CAR TOWED HOME AND SUBSEQUENTLY TOWED TO THE REPAIR SHOP THE NEXT DAY. WAS TOLD THAT THE LOWER RIGHT BALL JOINT HAD FAILED, SUBSEQUENTLY SNAPPING THE STABILIZER LINK. THIS HAPPENED IN AUGUST 2010. NOVEMBER 15, 2011, I WAS DRIVING HOME. STOPPED TO AIR UP MY RIGHT REAR TIRE. UPON RE-ENTERING THE VEHICLE AND BACKING OUT, THE RIGHT FRONT SIDE FELL TO THE GROUND. AGAIN, THE RIGHT FRONT LOWER BALL JOINT FAILED. THIS TIME, I HAD TO ALSO REPLACE THE RIGHT FRONT LOWER CONTROL ARM, RIGHT FRONT STABILIZER LINK, RIGHT FRONT SHOCK AND RIGHT FRONT BALL JOINT. THERE IS A SERIOUS PROBLEM WITH THE 1997 LINCOLN TOWNCAR'S FRONT END. WHEN THE MECHANIC WENT TO INSTALL THE RIGHT LOWER BALL JOINT (WHICH IS A PRESSED FIT) THE BALL JOINT WENT RIGHT IN BY HAND, WHICH INDICATED THAT THE RIGHT FRONT LOWER CONTROL ARM WAS FAULTY. I NOW HAVE A RATTLING SOUND COMING FROM THE LEFT FRONT SIDE. I'M REALLY SCARED TO DRIVE THIS CAR.
NHTSA complaint #10441917 — an unverified report by a vehicle owner.
at 90,000 milesSaint Louis, MO
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
SON WAS OPERATING THE VEHICLE. AS HE MADE A LEFT TURN, HE HEARD A LOUD CLUNKING SOUND AND THE RIGHT SIDE OF THE VEHICLE CRASHED TO THE GROUND. HAD THE CAR TOWED HOME AND SUBSEQUENTLY TOWED TO THE REPAIR SHOP THE NEXT DAY. WAS TOLD THAT THE LOWER RIGHT BALL JOINT HAD FAILED, SUBSEQUENTLY SNAPPING THE STABILIZER LINK. THIS HAPPENED IN AUGUST 2010. NOVEMBER 15, 2011, I WAS DRIVING HOME. STOPPED TO AIR UP MY RIGHT REAR TIRE. UPON RE-ENTERING THE VEHICLE AND BACKING OUT, THE RIGHT FRONT SIDE FELL TO THE GROUND. AGAIN, THE RIGHT FRONT LOWER BALL JOINT FAILED. THIS TIME, I HAD TO ALSO REPLACE THE RIGHT FRONT LOWER CONTROL ARM, RIGHT FRONT STABILIZER LINK, RIGHT FRONT SHOCK AND RIGHT FRONT BALL JOINT. THERE IS A SERIOUS PROBLEM WITH THE 1997 LINCOLN TOWNCAR'S FRONT END. WHEN THE MECHANIC WENT TO INSTALL THE RIGHT LOWER BALL JOINT (WHICH IS A PRESSED FIT) THE BALL JOINT WENT RIGHT IN BY HAND, WHICH INDICATED THAT THE RIGHT FRONT LOWER CONTROL ARM WAS FAULTY. I NOW HAVE A RATTLING SOUND COMING FROM THE LEFT FRONT SIDE. I'M REALLY SCARED TO DRIVE THIS CAR.
NHTSA complaint #10441917 — an unverified report by a vehicle owner.
Syracuse, NY
VEHICLE SPEED CONTROL
THE OIL PAN RUSTED THROUGH AND CAUSED ALL THE OIL TO LEAK OUT ONTO THE GROUND. THE CRUISE CONTROL COMPUTER KEEPS CAUSING THE CAR TO TAKE OFF OR NOT EVEN WORK AT ALL WHEN U SET IT, WHEN THE CAR TAKES OFF AFTER SETTING IT THE GAS PEDDLE GOES ALL THE WAY TO THE FLOOR AND IT WILL NOT DEACTIVATE UNLESS YOU SHUT THE CAR OFF WHILE DRIVING.
NHTSA complaint #10440817 — an unverified report by a vehicle owner.
Syracuse, NY
ENGINE AND ENGINE COOLING
THE OIL PAN RUSTED THROUGH AND CAUSED ALL THE OIL TO LEAK OUT ONTO THE GROUND. THE CRUISE CONTROL COMPUTER KEEPS CAUSING THE CAR TO TAKE OFF OR NOT EVEN WORK AT ALL WHEN U SET IT, WHEN THE CAR TAKES OFF AFTER SETTING IT THE GAS PEDDLE GOES ALL THE WAY TO THE FLOOR AND IT WILL NOT DEACTIVATE UNLESS YOU SHUT THE CAR OFF WHILE DRIVING.
NHTSA complaint #10440817 — an unverified report by a vehicle owner.
at 139,000 milesMoore, OKFire
VEHICLE SPEED CONTROL
THE CAR WAS SITTING IN THE DRIVEWAY UNATTENDED WITH NO KEY IN THE IGNITION WHEN THE FIRE STARTED. IT HAD BEEN DRIVEN ABOUT 3 HOURS BEFORE WITH NO PROBLEMS. THE FIRE INSPECTOR SAID THE FIRE STARTED UNDER THE HOOD ON THE LEFT SIDE BUT HE WAS UNABLE TO SAY EXACTLY WHAT CAUSED THE FIRE. AFTER CHECKING ON LINE IT WAS DISCOVERED THE CAR WAS ON A RECALL LIST FOR THE SPEED CONTROL SWITCH WHICH IS LOCATED ON THE LEFT SIDE.
NHTSA complaint #10422108 — an unverified report by a vehicle owner.
at 137,000 milesHouston, TX
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE BEGAN TO MISFIRE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THAT THE ENGINE MANIFOLD WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ALSO, ON A SEPARATE OCCASION THE FRONT LOWER CONTROL ARM FRACTURED AND COLLAPSED ONTO THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.
NHTSA complaint #10392454 — an unverified report by a vehicle owner.
at 137,000 milesHouston, TX
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE BEGAN TO MISFIRE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THAT THE ENGINE MANIFOLD WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ALSO, ON A SEPARATE OCCASION THE FRONT LOWER CONTROL ARM FRACTURED AND COLLAPSED ONTO THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.
NHTSA complaint #10392454 — an unverified report by a vehicle owner.
at 65,000 milesDanville, IL
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1997 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHEN DRIVING AT LOW SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT SHIFTED INTO NEUTRAL AND RESTARTED THE VEHICLE. THE FAILURE OCCURRED SEVERAL TIMES. THE CONTACT INFORMED THE DEALER OF THE FAILURE WAS TOLD THERE WERE NO RELATED RECALLS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 77,000.
NHTSA complaint #10362817 — an unverified report by a vehicle owner.