Owners have filed 242 complaints
about the 2003 Lincoln Town CAR with NHTSA between 2002 and 2024.
The largest single group is the suspension.
Across this model's run it ranks 13 of 18 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 70
Against the median year of the Lincoln Town CAR. 50 means typical for this
model; 100 means roughly double.
Severity — 45
8.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 31
18% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2003 compares with every other Lincoln Town CAR
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Rear
4358.9%
Driveline
56.8%
Axle Shaft
56.8%
Axle Assembly
56.8%
Body
56.8%
Wheel Bearing
45.5%
Brake Lights
34.1%
AIR Conditioner
34.1%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
31.6%
1,000 – 9,999 miles
105.3%
10,000 – 24,999 miles
94.7%
25,000 – 49,999 miles
4222.1%
50,000 – 74,999 miles
3719.5%
75,000 – 99,999 miles
3719.5%
100,000 – 149,999 miles
3417.9%
150,000+ miles
189.5%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Side barrier crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2003 Lincoln Town Car 4-DR. w/SAB
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—
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When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2002peak 7Apr 2024
NHTSA investigations into the 2003 Lincoln Town CAR
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP05005Opened 22 Sep 2005Closed 4 Jan 2006ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...
PE04010Opened 22 Jan 2004Closed 8 Jul 2004POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
REAR AXLE FRACTURE
THIS PE WAS OPENED AFTER ODI BECAME AWARE OF TWO ALLEGATIONS CONCERNING REAR AXLE FRACTURE AND PARTIAL WHEEL SEPARATION INVOLVING MY 2003 FORD CROWN VICTORIA POLICE INTERCEPTORS (CVPI).INITIALLY, THE PE'S SCOPE INVOLVED ALL MY 2003 GRAND MARQUIS, CROWN VICTORIA, AND LINCOLN TOWN CARS (I.E., PANTHER PLATFORM) PRODUCED THROUGH JANUARY 2003.WHILE GATHERING INFORMATION ABOUT THIS ISSUE, IT BECAME EVIDENT THAT THE FAILURES WERE CONFINED TO LONG-WHEELBASE LINCOLN TOWN CARS AND THE CVPI'S DUE TO THEIR UNIQUE WEIGHT DISTRIBUTION AND USAGE PROFILES.FORD'S RECALL ADDRESSES THESE VEHICLES.BOTH THE COMPAN...
EA03014Opened 22 Aug 2003Closed 12 Aug 2004AIR BAGS:SIDE/WINDOW
INADVERTENT SIDE AIR BAG DEPLOYMENT
THIS INVESTIGATION IDENTIFIED A TOTAL OF 182 REPORTS ALLEGING INADVERTENT OR NON-CRASH DEPLOYMENT OF THE SIDE AIR BAGS.THE DATA EXAMINED DURING THE INVESTIGATION SUGGEST THAT THE SIDE AIR BAG CRASH SENSING SYSTEM'S ALGORITHM MAY RECOGNIZE CERTAIN NON-CRASH INCIDENTS AS DEPLOYABLE EVENTS.ODI HAS NOT, HOWEVER, IDENTIFIED ANY FAILED COMPONENT THAT RELATES TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES.ALSO, ODI HAS NOT IDENTIFIED ANY TREND IN THE MANUFACTURE DATES OF COMPLAINT VEHICLES THAT MAY INDICATE A COMPONENT OR VEHICLE-MANUFACTURING PROBLEM.A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIF...
PE03011Opened 14 Mar 2003Closed 22 Aug 2003AIR BAGS:SIDE/WINDOW
INADVERTENT SIDE AIR BAG DEPLOYMENT
ODI HAS IDENTIFIED 173 COMPLAINTS ALLEGING INADVERTENT OR NON-CRASH DEPLOYMENT OF SIDE AIR BAGS ON MODEL YEAR (MY) 1999-2003 LINCOLN TOWN CARS.MOST OF THE COMPLAINTS ALLEGE THAT ONE OF THE SIDE AIR BAGS DEPLOYED WHILE DRIVING WITHOUT ANY IMPACT.ANALYSIS SHOWED THAT MY 2001 THROUGH EARLY MY 2003 TOWN CARS HAVE MUCH HIGHER COMPLAINT AND WARRANTY CLAIM RATES (138 COMPLAINTS AND 120 WARRANTY CLAIMS) THAN THE REMAINING VEHICLES (35 COMPLAINTS AND 32 WARRANTY CLAIMS).FORD CHANGED ITS SUPPLIER OF THE SIDE CRASH SENSORS FOR THE MY 2001 TOWN CARS.FORD STATES THAT THE ALGORITHM IN THE MY 2001 TOWN CARS...
Recalls on the 2003 Lincoln Town CAR
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
04V328000
SUSPENSION:REAR
CERTAIN POLICE, COMMERCIAL, AND PASSENGER VEHICLES SOLD TO FLEETS TYPICALLY INPUT HIGHER LOADS INTO THE VEHICLE CHASSIS OVERLOADING THE WHEEL BEARINGS AND AXLES.
Risk: THIS COULD LEAD TO EARLY BEARING FAILURE AND ULTIMATELY TO AXLE SHAFT FRACTURE. IN THE EVENT OF AXLE SHAFT FRACTURE, THE VEHICLE WOULD LOSE DRIVE FUNCTION AND WOULD COAST TO A STOP. LOSS OF DRIVE FUNCTION COULD LEAD TO A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20042361,233 units in Canada
Suspension
Certain Crown Victoria Police Interceptors, Crown Victoria commercial vehicles and Lincoln Town Car fleet vehicles. As opposed to civilian vehicles, the potentially affected vehicles typically input higher loads into the vehicle chassis, including the wheel bearings and axles, as a result of steering, suspension and tire design differences, as well as vehicle usage patterns and vehicle operating weight. The increased loading and/or weight these vehicles experience during their high duty cycles result in increased stress on the rear axle shafts and bearings. This may lead to early bearing failure and ultimately axle shaft fracture. In the event of axle shaft fracture, the vehicle would loose drive function and would coast to a stop. The wheel is likely to be retained in the wheel well by the brake caliper and brake rotor, and vehicle control is maintained. Correction: Dealers will replace rear wheel bearings, seals and axle shafts.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 146,000 milesCatskill, NYCrash1 injured
VEHICLE SPEED CONTROL
WHILE DRIVING NORMALLY, THE ACCELERATOR STUCK OPEN CAUSING THE CAR TO GAIN AN EXCESS AMOUNT OF SPEED IN TRAFFIC. THE CAR WOULD NOT TURN OFF AND THE BREAKS WOULD NOT HOLD IT OR SLOW IT DOWN. IN THE END THE CAR WAS TOTALED AFTER HITTING 2 TREES AND A WALL.
NHTSA complaint #11131631 — an unverified report by a vehicle owner.
at 89,147 milesFlint, MICrash1 injured
AIR BAGS
TAKATA RECALL AS AN 83 YEAR OLD SENIOR CITIZEN, JUST RECENTLY WIDOWED IN MAY 2015, I WAS FORCED TO PURCHASE ANOTHER LINCOLN, BECAUSE OF THE AIRBAG IN MY 2003 LINCOLN DID NOT FUNCTION AT ALL DOING A HEAD ON COLLISION, HITTING A CONCRETE WALL
NHTSA complaint #10863679 — an unverified report by a vehicle owner.
Oklahoma City, OKCrash
AIR BAGS
TL* THE CONTACT OWNED A 2003 LINCOLN TOWN CAR. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE AXLE FRACTURED CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10726108 — an unverified report by a vehicle owner.
Oklahoma City, OKCrash
SUSPENSION
TL* THE CONTACT OWNED A 2003 LINCOLN TOWN CAR. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE AXLE FRACTURED CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE DIVIDER. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10726108 — an unverified report by a vehicle owner.
at 121,000 milesBronx, NYCrash
VEHICLE SPEED CONTROL
I WAS IN FRONT OF THE TOWNHOUSE WHERE I LIVE WAITING IN IDLE FOR AN ONCOMING CAR TO PASS SO I CAN PARK ON MY SPOT WHEN I HEARD THREE CLICKING SOUNDS BENEATH THE CAR AT THE FRONT PASSENGER SIDE. SECONDS AFTER THAT THE CAR JERKED FORWARD AT AN INCREASING SPEED ,KNOCKED A NISSAN PATHFINDER AND CARRIED A MITSUBUSHI ECLIPSE ,FROM THE PARKING LOT, OVER THE SIDEWALK TO THE GRASS WHILE THE CAR WAS STILL GAINING SPEED TOWARDS A LIVINGROOM WITH THE FAMILY IN THERE. I WAS ABLE TO STEER THE CAR AWAY FROM THE BUILDING, BETWEEN A BIG TREE WITH A SPACE THE SIZE OF THE CAR.AS I CAME OUT THROUGH THE TIGHT SPACE THE SPEED OF THE CAR WAS TOO FAST FOR ME TO NEGOTIATE IT BETWEEN THE NEXT SET OF TREES.THE CAR HIT A TREE AND CAME TO A STOP. THIS IS A COMMERCIAL VEHICLE ,REGISTERED FOR A LIMOUSINE SERVICE. I SENT THE CAR TO FIVE SHOPS AND THEY STILL CANNOT DIAGNOSE THE PROBLEM. THIS IS THE REASON WHY I AM ASKING FOR HELP BECAUSE I KNOW THE PROBLEM IS STILL THERE.
NHTSA complaint #10427182 — an unverified report by a vehicle owner.
at 60,000 milesBoynton Beach, FLCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 2 MPH, HE ENGAGED THE BRAKE PEDAL AND IT FELL TO THE FLOORBOARD. THERE WAS AN ABNORMALLY HIGH INCREASE IN ENGINE RPMS AND THE VEHICLE THEN ABNORMALLY ACCELERATED. THE BRAKES WERE APPLIED REPEATEDLY BUT TO NO AVAIL. SUDDENLY, THE GEAR SELECTOR WAS SHIFTED INTO THE NEUTRAL POSITION AND THE ENGINE WAS TURNED OFF. THE CONTACT RESTARTED THE VEHICLE AND IT OPERATED NORMALLY. THE IDENTICAL FAILURE OCCURRED ON A SEPARATE OCCASION IN WHICH THE CONTACT CRASHED INTO THE PROCEEDING VEHICLE. THERE WERE NO DAMAGES OR PERSONAL INJURIES. A POLICE REPORT WAS NOT FILED. THE CONTACT EXPRESSED SIGNIFICANT CONCERN OF A POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10345658 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Liberty, MO
SUSPENSION
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11585759 — an unverified report by a vehicle owner.
at 140,000 milesBellwood, IL
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2003 Lincoln Town Car. The contact stated that while operating the vehicle, the vehicle experienced rough idling. Additionally, the headlights were flickering, and the alternator failed. The vehicle was taken to the local dealer who diagnosed that the powertrain control module (PCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 140,000.
NHTSA complaint #11502756 — an unverified report by a vehicle owner.
at 140,000 milesBellwood, IL
ENGINE
The contact owns a 2003 Lincoln Town Car. The contact stated that while operating the vehicle, the vehicle experienced rough idling. Additionally, the headlights were flickering, and the alternator failed. The vehicle was taken to the local dealer who diagnosed that the powertrain control module (PCM) was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 140,000.
NHTSA complaint #11502756 — an unverified report by a vehicle owner.
Louisville, KY
POWER TRAIN
I have had to replace wheel bearing and axle every few months because of premature wear and causing driving to be a safety concern. Once it wears thin, the car shakes and wobbles and the tire almost snapped off twice.
NHTSA complaint #11475616 — an unverified report by a vehicle owner.
Louisville, KY
WHEELS
I have had to replace wheel bearing and axle every few months because of premature wear and causing driving to be a safety concern. Once it wears thin, the car shakes and wobbles and the tire almost snapped off twice.
NHTSA complaint #11475616 — an unverified report by a vehicle owner.
at 155,000 milesAiken, SC
SUSPENSION
The contact owns a 2003 Lincoln Town Car. The contact stated while his son was driving on the highway, the accelerator pedal was slightly released; however, the vehicle stopped instantly. There was no warning light illuminated. The driver was able to drive to his destination safely. The vehicle was towed to the contact's workplace. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The tow truck operator stated that the rear axle was fractured. The manufacturer was not notified of the failure. The failure mileage was approximately 155,000.
NHTSA complaint #11471316 — an unverified report by a vehicle owner.
Prole, IA
STEERING
The rear-end failed does not have tempered axle There was a recall on 2003 lincolns with same problem but when I enter vin It does not pull anything up Lost control of car and had to be towed home have not had it to the dealer yet
NHTSA complaint #11466895 — an unverified report by a vehicle owner.
Prole, IA
SUSPENSION
The rear-end failed does not have tempered axle There was a recall on 2003 lincolns with same problem but when I enter vin It does not pull anything up Lost control of car and had to be towed home have not had it to the dealer yet
NHTSA complaint #11466895 — an unverified report by a vehicle owner.
Prole, IA
SERVICE BRAKES
The rear-end failed does not have tempered axle There was a recall on 2003 lincolns with same problem but when I enter vin It does not pull anything up Lost control of car and had to be towed home have not had it to the dealer yet
NHTSA complaint #11466895 — an unverified report by a vehicle owner.
Newcity, NY
POWER TRAIN
Been trying for about a year to get this safety recall called 4 local ford dealer ships first one said my cars to old they won’t fix the safety recall other don’t give call back I can hear like vibrating in the back where this recall would fix it hopfully it don’t break on me
NHTSA complaint #11465634 — an unverified report by a vehicle owner.
Prole, IA
VEHICLE SPEED CONTROL
Rear end started a sudden howell and shaking and grinding and the Abs and traction control light came on and brakes and suspension did not want to function properly while driving in traffic as quick as I could I pulled over and it looked like one tire was sticking out of the axel way far So I just pulled over and called for my AAA to to and got towed home thats it
NHTSA complaint #11463703 — an unverified report by a vehicle owner.
Prole, IA
STEERING
Rear end started a sudden howell and shaking and grinding and the Abs and traction control light came on and brakes and suspension did not want to function properly while driving in traffic as quick as I could I pulled over and it looked like one tire was sticking out of the axel way far So I just pulled over and called for my AAA to to and got towed home thats it
NHTSA complaint #11463703 — an unverified report by a vehicle owner.
Prole, IA
SUSPENSION
Rear end started a sudden howell and shaking and grinding and the Abs and traction control light came on and brakes and suspension did not want to function properly while driving in traffic as quick as I could I pulled over and it looked like one tire was sticking out of the axel way far So I just pulled over and called for my AAA to to and got towed home thats it
NHTSA complaint #11463703 — an unverified report by a vehicle owner.
at 73,000 milesNew City, NY
SUSPENSION
The contact owns a 2003 Lincoln Town Car. The contact received notification of NHTSA Campaign Number: 04V328000 (Suspension) however, the part to do the recall repair was not available. The contact stated that while driving at an undisclosed speed, vibration sounds were heard coming from the rear of the vehicle. The local dealer, All American Ford of Paramus (375 NJ-17, Paramus, NJ 07652) and Mahwah Ford (55 Franklin Turnpike, Mahwah, NJ 07430) were made aware of the recall however, all three dealers informed the contact that the parts were obsolete. The manufacturer was made aware of the failure and referred the contact to several dealers. The failure mileage was approximately 73,000. Consumer stated safety recall for a fracture in the rear axle and bearing states can cause crash still isn’t resolved.
NHTSA complaint #11443996 — an unverified report by a vehicle owner.
at 85,800 milesLa Grange Park, IL
ENGINE
The contact owns a 2003 Lincoln Town Car. The contact stated that he noticed fuel on the pavement in the driveway at his residence. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the intake manifold was faulty. The mechanic also confirmed that the manifold was leaking and needed to be replaced. A dealer was not contacted. The manufacturer was notified the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 85,800.
NHTSA complaint #11419201 — an unverified report by a vehicle owner.
at 92,611 milesShawnee, OK
POWER TRAIN
THE REAR RIGHT WHEEL BEARING WAS REPLACED LESS THAN 2 YEARS AGO AND IS ALREADY BAD AGAIN. THIS SPECIFIC MAKE AND MODEL AND YEAR OF CAR HAS BEEN RECALLED FOR THE BEARING ISSUES THAT THIS CAR HAS, AND THIS CAR WAS PRODUCED IN THE EXACT PLANT THAT THE RECALL INVOLVES. HOWEVER, THE RECALL MANUFACTURE DATE ENDS ON DECEMBER 31, 2002 AND THIS CAR'S MANUFACTURE DATE IS FEBRUARY 2003. THE CAR HAS THE BAD PARTS THAT HAVE BEEN RECALLED AND IT NEEDS TO BE ADDRESSED.
NHTSA complaint #11408476 — an unverified report by a vehicle owner.
at 106,000 milesFayetteville, NC
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE REAR PASSENGER SIDE AXLE FRACTURED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BEARINGS SEIZED, WHICH CAUSED THE AXLE TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V328000 (SUSPENSION). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
NHTSA complaint #11290138 — an unverified report by a vehicle owner.
at 92,643 milesTecumseh, OK
SUSPENSION
RIGHT REAR WHEEL BEARING WENT OUT. MILEAGE OF CAR IS 92,643. THERE WAS A RECALL OF THIS YEAR OF CAR MANUFACTURED FROM THE SAME PLANT, WIXOM, MI, BUT THE PRODUCTION LINE OF RECALL ENDED IN DECEMBER 2002. THIS CAR ROLLED OFF IN FEBRUARY2003. HOWEVER, IT WAS EXACTLY AS THE RECALL STATED AND THERE IS NO WAY THAT THE BAD PARTS WAS NOT PUT ON OTHER VEHICLES OF THE 2003 PRODUCTION VEHICLES. WHEN THE BEARING WENT, IT CHEWED THE AXLE SO IT TOO HAD TO BE REPLACED. IT WENT OUT WHILE ACCELERATING FROM A STOPPED POSITION. WAS IMMEDIATELY PARKED AND NOT DRIVEN TIL FIXED. MACHANIC AGREES THAT IT WAS BAD PARTS AND KNOWS OF SEVERAL 2003 MODELS WITH THE SAME PROBLEM.
NHTSA complaint #11228611 — an unverified report by a vehicle owner.
at 81,000 milesTamarack, FL
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE FRONT END OF THE VEHICLE WAS SCRAPED. THE VEHICLE WAS TAKEN TO POMPANO FORD (2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, (954) 773-9486) FOR REPAIRS. WHEN THE CONTACT RETRIEVED THE VEHICLE, HE NOTICED THAT THE ENTIRE FLOORBOARD WAS FLOODED WITH WATER. THE DEALER BELIEVED THE WATER WAS DUE TO THE AIR CONDITIONING UNIT FLOODING OR THE WIPERS PUSHING WATER INSIDE THE VEHICLE. THE DEALER THEN STATED THAT THERE WAS A PAN IN THE ENGINE COMPARTMENT THAT WAS SUPPOSED TO DRAIN WATER OUT INTO THE STREET. THE DEALER TRIED TO BLAME THE INSURANCE COMPANY THAT DIRECTED THE CONTACT TO THE DEALER TO HAVE THE SCRAPE REPAIRED. THE DEALER GAVE THE CONTACT A BILL FOR $880 AND DID NOT CLEAR OUT THE WATER. THE DEALER INFORMED THE CONTACT THAT THE INSURANCE COMPANY WOULD PAY FOR THE REPAIRS. THE DEALER RETURNED THE VEHICLE TO THE CONTACT STILL FULL OF WATER AND GAVE HIM A STATEMENT LISTING THE CHARGES FOR WHICH THEY EXPECTED THE INSURANCE COMPANY TO PAY. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 81,000.
NHTSA complaint #11222735 — an unverified report by a vehicle owner.
at 81,000 milesTamarack, FL
ENGINE
TL* THE CONTACT OWNS A 2003 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE FRONT END OF THE VEHICLE WAS SCRAPED. THE VEHICLE WAS TAKEN TO POMPANO FORD (2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, (954) 773-9486) FOR REPAIRS. WHEN THE CONTACT RETRIEVED THE VEHICLE, HE NOTICED THAT THE ENTIRE FLOORBOARD WAS FLOODED WITH WATER. THE DEALER BELIEVED THE WATER WAS DUE TO THE AIR CONDITIONING UNIT FLOODING OR THE WIPERS PUSHING WATER INSIDE THE VEHICLE. THE DEALER THEN STATED THAT THERE WAS A PAN IN THE ENGINE COMPARTMENT THAT WAS SUPPOSED TO DRAIN WATER OUT INTO THE STREET. THE DEALER TRIED TO BLAME THE INSURANCE COMPANY THAT DIRECTED THE CONTACT TO THE DEALER TO HAVE THE SCRAPE REPAIRED. THE DEALER GAVE THE CONTACT A BILL FOR $880 AND DID NOT CLEAR OUT THE WATER. THE DEALER INFORMED THE CONTACT THAT THE INSURANCE COMPANY WOULD PAY FOR THE REPAIRS. THE DEALER RETURNED THE VEHICLE TO THE CONTACT STILL FULL OF WATER AND GAVE HIM A STATEMENT LISTING THE CHARGES FOR WHICH THEY EXPECTED THE INSURANCE COMPANY TO PAY. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 81,000.
NHTSA complaint #11222735 — an unverified report by a vehicle owner.
at 240,000 milesLAS Vegas, NV
POWER TRAIN
THE CAR DOESNT GO ON GEAR. ENGINE STARTS BUT WONT GO ON ANY GEAR. EITHER AXLE SHAFT OR BEARING PROBLEM
NHTSA complaint #11180204 — an unverified report by a vehicle owner.
at 140,500 milesBillings, MT
AIR BAGS
I RECENTLY HAD OPEN HEART SURGERY AND NEED TO GET THE PASSENGER SIDE AIR BAG DISABLED. MY LINCOLN DEALER WILL DISABLE THE AIR BAG BUT THEY NEED SOME STATEMENT FROM YOUR AGENCY TO ALLOW THE TO COMPLETE THE DISABLE. MY NAME: (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11163676 — an unverified report by a vehicle owner.
at 146,000 milesCatskill, NYCrash1 injured
VEHICLE SPEED CONTROL
WHILE DRIVING NORMALLY, THE ACCELERATOR STUCK OPEN CAUSING THE CAR TO GAIN AN EXCESS AMOUNT OF SPEED IN TRAFFIC. THE CAR WOULD NOT TURN OFF AND THE BREAKS WOULD NOT HOLD IT OR SLOW IT DOWN. IN THE END THE CAR WAS TOTALED AFTER HITTING 2 TREES AND A WALL.
NHTSA complaint #11131631 — an unverified report by a vehicle owner.
at 168,000 milesBridgewater, MA
STEERING
WHEN PUTTING VEHICLE IN MOTION, STEERING IS STIFF. POWER STEERING OIL LEVEL IS PROPER AT APPROPRIATE LEVEL. THE LOCAL MECHANIC INDICATED THAT THE STEERING MECHANISM IS AT FAULT. WHEN DRIVING THE VEHICLE ON STREET, STEERING IS DIFFICULT BUT MANAGEABLE.
NHTSA complaint #11129069 — an unverified report by a vehicle owner.
at 151,000 milesRound Lake, IL
STEERING
13S08 CAMPAIGN FOR LOWER/UPPER STEERING SHAFT REPLACEMENT COVERS 2005-2011 CROWN VICTORIA/GRAND MARQUIS/TOWN CAR, BUT NOT THE 2003-2004, WHICH HAVE THE SAME PARTS. MY 2003 LINCOLN TOWN CAR IS HAVING THE ISSUE ADDRESSED BY 13S08, BUT IS NOT COVERED BY THE CAMPAIGN.
NHTSA complaint #11067292 — an unverified report by a vehicle owner.
