Owners have filed 16 complaints
about the 2014 Mazda MAZDA5 with NHTSA between 2015 and 2024.
The largest single group is the brakes.
Across this model's run it ranks 9 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 14
Against the median year of the Mazda MAZDA5. 50 means typical for this
model; 100 means roughly double.
Severity — 0
0% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 19
11% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2014 Mazda MAZDA5
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Brakes
425.0%
Median failure at 63,500 miles
Other & Unspecified
212.5%
Median failure at 41,900 miles
Steering
212.5%
Engine & Cooling
212.5%
Median failure at 86,500 miles
Doors, Latches & Locks
16.3%
Median failure at 88,078 miles
Wheels
16.3%
Median failure at 50,000 miles
Windows, Mirrors & Wipers
16.3%
Suspension
16.3%
Median failure at 50,000 miles
Body & Structure
16.3%
Electrical System
16.3%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
25,000 – 49,999 miles
222.2%
50,000 – 74,999 miles
333.3%
75,000 – 99,999 miles
444.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2015peak 3Oct 2024
Recalls on the 2014 Mazda MAZDA5
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2016431183,808 units in Canada
Structure
On certain vehicles, the anti-corrosion treatment of the outer tube of the rear lift gate stay may be insufficient. Over time, the outer tube of the rear lift gate stay may corrode and break off, which could increase the risk of injury. Correction: Dealers will replace both rear door stays.
In the owners' own words, exactly as filed with NHTSA.
Hollywood, FL
SERVICE BRAKES
I bought this vehicle as is, about 2 months past, after driving it home I felt after pressing the Brakes pedal that it is not responding until I press 2 or 3 times. I went bnack to the dealer the next day and made a complain. They sent me to their Mechanic who diagnosed the problem to be the ABS Hydraulic Control Unit Assembly. It is available for inspection upon request. My safety and the safety of my family was put at risk because of the fact that I have to pump the brakes to slow the vehicle. Yes the problem was confirmed by the independent Mechanic recomended by the dealer, with a detailed estimate. No inspection was performed by the manufacturer, police or insurance representatives. The service light was on from the day I bought the vehicle.
NHTSA complaint #11620730 — an unverified report by a vehicle owner.
Honolulu, HI
STEERING
Power steering became stiff hard to turn, steering pulls left or right when driving over bumps on the road also brakes became spongy.
NHTSA complaint #11539122 — an unverified report by a vehicle owner.
Honolulu, HI
ELECTRICAL SYSTEM
Power steering became stiff hard to turn, steering pulls left or right when driving over bumps on the road also brakes became spongy.
NHTSA complaint #11539122 — an unverified report by a vehicle owner.
Honolulu, HI
SERVICE BRAKES
Power steering became stiff hard to turn, steering pulls left or right when driving over bumps on the road also brakes became spongy.
NHTSA complaint #11539122 — an unverified report by a vehicle owner.
Crownsville, MD
STEERING
The car became hard to steer, and I noticed the power steering light was on. It is a safety risk due to increased difficulty steering car and a risk for myself and other drivers on the road. This just occurred today and has not been investigated by an other parties. No warning or incidents prior to steering becoming difficult.
NHTSA complaint #11480447 — an unverified report by a vehicle owner.
Pittsburgh, PA
STRUCTURE:BODY
The driver door handle stopped functioning on a 7-year-old low milage (<25k) Mazda 5. The malfunction is common among Mazda's and can be easily found when searching the internet. A small groove on the internal door handle mechanism breaks off and lets the spring pulling the handle back slip out. In most cases, this causes the door to be unable to open (from the outside or inside). However, in my case, the door would not latch closed anymore. Having a driver side door not close while driving is a safety issue and a vehicle where the door does not stay closed should not be operated. This problem is known to Mazda and a recall was issued for certain Mazda models in the past - but not for the 2014 Mazda 5. (see this web-site for a description: https://www.realmazdaparts.com/blog/mazda-door-handle-problems) This issue came up without warning, leaving us on a trip with a door that was suddenly not latching closed anymore. Therefore, this is a safety hazard that may arise on any moment and Mazda should address it by replacing the internal part of the door handle with one that is not subject to premature failure.
NHTSA complaint #11438606 — an unverified report by a vehicle owner.
at 88,078 milesStockton, CA
LATCHES/LOCKS/LINKAGES
The contact owns a 2014 Mazda Mazda5. The contact stated that the passenger’s side rear door failed to open or close all the way. The contact stated that there was a 1-2-inch gap between the door and the door latch. The contact reached out to the local dealer to have the vehicle inspected however, the contact was unable to schedule an appointment for the vehicle to be inspected. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 88,078.
NHTSA complaint #11425970 — an unverified report by a vehicle owner.
at 48,000 milesHampton Bays, NY
SERVICE BRAKES
The contact owns a 2014 Mazda Mazda5. The contact stated that while driving over a minor bump in the roadway at any rate of speed, the brake pedal would depress to floorboard without warning. The contact stated that the brakes would resume normal operation soon after failure. The contact had taken the vehicle to three separate independent mechanics however, each mechanic was unable to determine the cause of the failure. Neither the dealer nor the manufacturer were made aware of the failure. The vehicle was not yet repaired. The failure mileage was approximately 48,000.
NHTSA complaint #11420460 — an unverified report by a vehicle owner.
at 79,000 milesLutz, FL
SERVICE BRAKES
WHEN APPLYING THE BRAKES, THE VEHICLE OFTEN HAS A CLUNKING SOUND AND A SLIGHT / BRIEF HESITATION BEFORE THE BRAKES ENGAGE. THE VEHICLE IS IN MOTION WHEN THIS OCCURS. I'VE HAD THE ISSUE INSPECTED ON MULTIPLE OCCASIONS (4-5 TIMES) AND WAS TOLD THERE IS NOTHING WRONG WITH THE BRAKES. I WAS INFORMED THAT IT IS POSSIBLE THAT IT IS BY DESIGN WHICH IS WHAT LED ME TO SUBMIT THIS REQUEST. THE ISSUE HAPPENS APPROXIMATELY 75-80% OF THE TIME. I DID NOT NOTICE THIS ISSUE WHEN THE VEHICLE WAS PURCHASED (NEW IN JAN, 2015) BUT NOTICED IT APPROXIMATELY 2 YEARS AFTER PURCHASE. SINCE THEN THE ISSUE HAS GRADUALLY INCREASED IN FREQUENCY AND HAPPENS NOT EVERY TIME THE BRAKES ARE USED BUT HAPPENS OFTEN EACH TIME THE VEHICLE IS DRIVEN.THE DATE OF OCCURENCE BELOW DOES NOT APPLY SINCE IT HAPPENS EVERY DAY AND IS STILL OCCURRING. ALSO, THE SPEED AND THE MILEAGE DOESN'T APPLY SINCE IT HAPPENS AT ALL SPEEDS AND HAS HAPPENED REGULARLY SINCE ABOUT 79000 MILES.
NHTSA complaint #11209624 — an unverified report by a vehicle owner.
at 50,000 milesBallwin, MO
WHEELS
SINCE PURCHASE FROM DEALER, THE TIRES CONSISTENTLY DEVELOPED EDGE WEAR /CUPPING ON THE INNER EDGE OF BOTH FRONT AND BACK. THE FIRST SET WERE REPLACED AFTER APPROX 23K MILES. AFTER APPROX 25K MILES THE SAME PATTERN OF WEAR HAD OCCURRED FRONT AND BACK. AT FIRST WHEN THE CAR WAS PURCHASED, ALIGNMENT WAS INSPECTED AND I WAS TOLD THE MATTER WAS PROBABLY DUE TO POOR TIRES. WITH THE SAME PROBLEM OCCURRING AGAIN, I'VE CONTACTED MAZDA FOR ASSISTANCE.
NHTSA complaint #11122694 — an unverified report by a vehicle owner.
at 50,000 milesBallwin, MO
UNKNOWN OR OTHER
SINCE PURCHASE FROM DEALER, THE TIRES CONSISTENTLY DEVELOPED EDGE WEAR /CUPPING ON THE INNER EDGE OF BOTH FRONT AND BACK. THE FIRST SET WERE REPLACED AFTER APPROX 23K MILES. AFTER APPROX 25K MILES THE SAME PATTERN OF WEAR HAD OCCURRED FRONT AND BACK. AT FIRST WHEN THE CAR WAS PURCHASED, ALIGNMENT WAS INSPECTED AND I WAS TOLD THE MATTER WAS PROBABLY DUE TO POOR TIRES. WITH THE SAME PROBLEM OCCURRING AGAIN, I'VE CONTACTED MAZDA FOR ASSISTANCE.
NHTSA complaint #11122694 — an unverified report by a vehicle owner.
at 50,000 milesBallwin, MO
SUSPENSION
SINCE PURCHASE FROM DEALER, THE TIRES CONSISTENTLY DEVELOPED EDGE WEAR /CUPPING ON THE INNER EDGE OF BOTH FRONT AND BACK. THE FIRST SET WERE REPLACED AFTER APPROX 23K MILES. AFTER APPROX 25K MILES THE SAME PATTERN OF WEAR HAD OCCURRED FRONT AND BACK. AT FIRST WHEN THE CAR WAS PURCHASED, ALIGNMENT WAS INSPECTED AND I WAS TOLD THE MATTER WAS PROBABLY DUE TO POOR TIRES. WITH THE SAME PROBLEM OCCURRING AGAIN, I'VE CONTACTED MAZDA FOR ASSISTANCE.
NHTSA complaint #11122694 — an unverified report by a vehicle owner.
at 33,800 milesBroomfield, CO
UNKNOWN OR OTHER
SUNROOF SHATTERED WHILE DOING NORMAL DRIVING. NOTHING HIT THE SUNROOF OR THE CAR, THE SUNROOF SIMPLY SHATTERED AND GLASS FELL ON ME, AND MY CHILDREN. WE WERE DRIVING ON A STATE HIGHWAY GOING ABOUT 70 (THE SPEED LIMIT). THERE WERE NO OTHER VEHICLES AROUND OR IN FRONT OF ME.
NHTSA complaint #11041060 — an unverified report by a vehicle owner.
at 93,000 milesWahiawa, HI
ENGINE
I OWN A 2014 MAZDA 5. AFTER TWO YEARS OF OWNERSHIP. THE NUMBER 1 AND 4 CYLINDER ROD BEARINGS FAILED COMPLETELY. IT HAPPENED WHILE THE CAR WAS IN MOTION. PROPER OIL CHANGES WAS MAINTAINED DURING THIS PERIOD. THEY TOOK THE MOTOR APART FOUND CLEAN OIL, AND SHAVINGS.
NHTSA complaint #11012719 — an unverified report by a vehicle owner.
at 80,000 milesSAN Mateo, CA
ENGINE
TL* THE CONTACT OWNS A 2014 MAZDA 5. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE REVVED AT A HIGH RATE AS IF THE VEHICLE WOULD TAKE OFF. THE FAILURE OCCURRED WHILE THE VEHICLE WAS PARKED AND THE ENGINE WAS WARMED UP. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #10929394 — an unverified report by a vehicle owner.
Sherman, TX
VISIBILITY/WIPER
THE CAR WAS SITTING IN THE DRIVEWAY AND AN EIGHT INCH CRACKED DEVELOPED. THERE WERE NOT ANY CHIPS IN THE WINDSHIELD AND IT LOOKED LIKE IT WAS A STRESS CRACK. WAS NOT VERY HAPPY. WHEN INVESTIGATING I LEARNED THAT THERE ARE A LOT OF OTHER PEOPLE WITH THE SAME PROBLEM. IT SEEMS LIKE MAZDA SHOULD ADDRESS THIS PROBLEM TO KEEPS BUYERS COMING BACK.
NHTSA complaint #10810613 — an unverified report by a vehicle owner.