28 of the
883 complaints filed about the Mercedes Benz C230
are about the suspension —
3% of everything owners reported.
The worst model year for it is 1998.
The rear subframe rusted out and failed at the driver side trailing arm mount. It is available for inspection. My pregnant wife was driving it when it failed, luckily it failed an 1/8th mile from our house on a 25mph back road. The problem with these subframes has been well documented in later models and the subject of a class action lawsuit. Nobody has inspected it. There were no symptoms prior to the failure.
NHTSA complaint #11694753 — an unverified report by a vehicle owner.
Hi my name is [XXX] my son's name is [XXX] we bought the car and had no problems tell recently my brother n his associates have been making it a part of there day to day basis to spice the wires to the ecu and the fuel tank and transmission was stolen now they put a stolen one in my car and it's messed up my ability to go over 20 or shift and my esp and abs srs lights are just going off like a Christmas tree . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11678634 — an unverified report by a vehicle owner.
TAKATA RECALL I WAS INVOLVED IN AN ACCIDENT ON JAN 3, 2015 IN MY 05 MER BENZ C230 THE AIRBAG EXPLODED CAUSING SMOKE AND DUST LIKE PARTICALS I IMMEDIETLY GOT OFF THE CAR FROM THAT POINT ON THE CAR HAS BEEN SITTING TOTTALLED I RECENTLY RECIEVED A RECALL NOTIFICATION ON 2/11/2016 I FIND IT HARD TO BELIEVE THIS IS THE DATE THIS WAS FIGURED OUT DUE TO MY SETTLEMENT BACK IN FEB 2015 THE INSURANCE COMPANY SUBMITTED A MARKET VALUE REPORT ON MY VEHICLE DEDUCTING 2 RECALLS FROM MY CAR ONE BEING THE AIRBAG AND THIS WAS A YEAR BEFORE MERCEDES EVEN NOTIFIED THERE CUSTOMERS. I HAVE SEVERE ASTHMA AND COULD NOT BELIEVE AN AIRBAG WOULD CONTAIN THE TRASH IT DIDL. ITS GOING ON 2 YEARS AND MY CAR IS STILL SITTING ON LOT UNREPARIED WITH AIRBAG INFLATED THIS IS UNBELIEVABLE I HAVE DOCUMENTS SHOWING I WAS COMPLAINING ABOUT THE AIRBAG BEFORE TAKATA EVEN THOUGHT OF MENTIONING THERE DEFECT SHAME ON YOU.
NHTSA complaint #10916098 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2000 MERCEDES BENZ C230 N/A. THE CONTACT STATED THAT THE VEHICLE STALLED AND WAS NO LONGER OPERABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SPRING COIL HAD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 290,000. UPDATED 06/30/16 *BF UPDATED 08/17/16*LJ
NHTSA complaint #10864192 — an unverified report by a vehicle owner.
ON 09/06/2015 @ APPROX. 1:30 P.M., MY WIFE, SELF, AND GRANDCHILDREN WERE TRAVELING HOME FROM OUR GRANDSONS FIRST JFL FOOTBALL GAME FOR THE SEASON. AFTER INSPECTING THE SUSPENSION I NOTICED THAT THE COIL SPRING WAS FULLY EXPANDED AND ARCHED OUTWARD BADLY. FURTHER INSPECTION NOTICED THAT THE UPPER COIL SPRING CUP/MOUNT HAD RUSTED AWAY AND ALLOWED THE FRONT END TO DROP, FLATTENING THE SUSPENSION ALLOWING THE WEIGHT OF THE BODY TO REST UPON THE LOWER CONTROL ARM. I DID SOME RESEARCH TO FIND ANY INFORMATION THAT I COULD TO HELP ME UNDERSTAND WHAT JUST HAPPENED. MY SEARCH GATHERED ME ALL KINDS OF OWNERS WHO WERE ANGERED THAT THERE IS NOT A RECALL FOR SUCH A MAJOR PART THAT IS WELDED TO THE BODY AND RUSTS AWAY IN MAN Y INCIDENCES. MERCEDES BENZ WILL NOT WARRANTY THIS PROBLEM. MANY HAVE STATED THE POSSIBILITIES OF MANY ACCIDENTS THAT HAVE INJURED AND/OR HAVE KILLED THOUSANDS YET IF THERE WAS AN ACCIDENT DUE TO THE FAILURE OF THE WELDS OR RUSTED INSULATED WELDS, NO ONE WOULD THINK THAT THAT COULD HAVE BEEN THE CAUSE AND IT GOES UNATTENDED! I CALLED MY LOCAL MERCEDES BENZ DEALER AND THEY TELL ME THEY WILL NOT COVER THIS PROBLEM, BUT, THEY CAN TRANSFER ME TO THE PARTS DEPARTMENT SO I MAY BUY THE PARTS TO THEN TAKE TO A BODY SHOP TO PAY OUT OF POCKET TO HAVE THEM WELD NEW PARTS ON . MERCEDES BENZ DEALER SAID IT IS A COMMON PROBLEM AND HAVE SOLD MANY OF THESE REPAIR PARTS. A FORUM ON LINE STATES THAT THERE WAS LEGISLATION THAT THERE MUST BE A SECTION CUT OUT OF THE BODY AND A NEW REPLACEMENT PART WELDED IN PLACE. I AM GOING TO TRY TO GAIN INFORMATION FOR AN AREA TERRITORY REPRESENTATIVE TO DISCUSS WHAT PART MERCEDES BENZ WILL TAKE RESPONSIBILITIES TO REPAIR THE FAILED WELDS. THERE SHOULD BE A RECALL, "IT IS A MATTER OF LIFE OR DEATH!"
NHTSA complaint #10762361 — an unverified report by a vehicle owner.
TL-THE CONTACT OWNS A 2003 MERCEDES BENZ C230. THE CONTACT OBSERVED THAT AFTER EXITING THE VEHICLE, THE FRONT PASSENGER'S SIDE WHEEL DISENGAGED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO INFORMED THAT THE BALL JOINT SEPARATED FROM THE CONTROL ARM. THE VEHICLE WAS REPAIRED. ON A SEPARATE OCCASION THE FAILURE RECURRED WITH THE FRONT DRIVER'S SIDE AND THE VEHICLE WAS REPAIRED. THE CONTACT STATED THE DEFECTIVE PARTS AND PHOTOGRAPHS WERE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNAVAILALBE. JS
NHTSA complaint #10692773 — an unverified report by a vehicle owner.
I WAS SITTING STOPPED IN TRAFFIC WITH THE ENGINE OFF, AND THE FRONT DRIVERS' SIDE OF MY VEHICLE JUST SPONTANEOUSLY DROPPED AS IF THAT PART OF THE VEHICLE HAD FALLEN INTO A SINK HOLE. I WAS WAITING FOR A DRAW BRIDGE TO COME DOWN AFTER A SAILBOAT PASSED, SO THE CAR WAS TURNED OFF. WHEN I GOT OUT OF THE VEHICLE TO INSPECT WHAT HAD HAPPENED, I COULD SEE THAT THE FRONT SPRING HAD SEPARATED FROM ITS TOP MOUNT IN WHAT I ASSUME WAS THE FRAME OF THE VEHICLE. WHEN I SEARCHED ON-LINE I FOUND THAT THIS IS SOMETHING THAT HAPPENS ALL THE TIME WITH VARIOUS MODELS OF MERCEDES BENZ. IF I HAD BEEN DRIVING AT HIGHWAY SPEED I AND ANYONE ELSE IN THE CAR COULD HAVE EASILY BEEN KILLED, NOT TO MENTION OTHER VEHICLES, SINCE THE VEHICLE STEERING IS ALSO COMPROMISED WITH THE WHEEL BOTTOMING-OUT ON THE INSIDE OF THE FRONT OF THE VEHICLE. THE CAR IS A '98, BUT WITH ONLY 148,000, THIS SHOULD NOT HAVE HAPPENED. CLEARLY IT'S A DESIGN FLAW. WHY DOES NHTSA LET MERCEDES BENZ GET AWAY WITH THIS WITHOUT DEMANDING A RECALL? WHEN YOU LOOK ON THE WEB, YOU CAN SEE THAT THIS IS HAPPENING TO MANY PEOPLE, AND NOT ONLY IS MERCEDES REFUSING TO FIX IT FOR FREE, DEALERS ARE CHARGING CUSTOMERS THOUSANDS OF DOLLARS TO FIX THE DESIGN FLAW. I JUST GOT A QUOTE OF $2,000 FROM ONE DEALER OVER THE PHONE TO FIX BOTH FRONT SPRING PERCHES, AND IT COULD BE MORE IF ANYTHING IS DAMAGED OTHER THAN THE PERCH ITSELF. HE SAID OTHER DEALERS ARE CHARGING $5,000 FOR THE REPAIR TO BOTH SIDES. WHAT COULD BE MORE DANGEROUS THAN HAVING YOUR FRONT-END SUSPENSION DISINTEGRATE SPONTANEOUSLY WITHOUT WARNING?
NHTSA complaint #10597414 — an unverified report by a vehicle owner.
I WAS INVOLVED IN A ACCIDENT AT A STOPLIGHT. WHILE WAITING FOR THE LIGHT TO TURN GREEN, MY CAR ACCELERATED AND I RAN INTO THE BACK OF A PICKUP TRUCK. THE TRUCK DID NOT HAVE A SCRATCH ON IT. I HAD $OVER $8,000 DAMAGE. THE WHOLE FRONT OF MY CAR WAS DAMAGED (SMASHED UP INTO THE WINDSHIELD). THE CAR WAS TAKEN TO A BODY SHOP AND REPAIRED. I NOW FIND OUT 3/15/2014 THE CAR HAS A BENT K-FRAME NOT TO MENTION THE WORK WAS SHODDY ON THE BODY WORK. I HAVE NOT HAD ANY MORE ACCIDENTS. I HAD JUST PURCHASED THE CAR THE MONTH BEFORE AS A USED VEHICLE. I WANT TO KNOW WHY THE INSURANCE ADJUSTER DID NOT NOTICE THE BENT K FRAME. I NOW HAVE TO PAY OUT OF POCKET TO FIND A USED K FRAME AND PAY FOR THE LABOR. I HAVE DRIVEN THIS CAR CONTINUOUSLY SINCE HAVING IT REPAIRED. I MOVED FROM NEW JERSEY TO SOUTH CAROLINA DRIVING THIS CAR. SOMETHING COULD HAVE HAPPENED. FORTUNATELY I'VE BEEN LUCKY BUT WHAT HAPPENS NOW, MY NEW TIRES IN THE REAR (WHICH I THINK MAY HAVE BEEN LIKE THIS WHEN I BOUGHT THE CAR) WEAR OUT WITHIN 6 MONTHS AND I OFTEN WONDERED WHY. THE CAR SHAKES (THE K FRAME) AND THE STEERING WHEEL HAS A LOT OF PLAY IN IT WHICH I WAS TOLD WILL ALWAYS BE LIKE THAT UNLESS I GET IT REPAIRED. I HAVE PUT AN INSURMOUNTABLE OF MONEY INTO THIS CAR AND I'M VERY DISAPPOINTED. IF IT WASN'T FOR THE AUTO SHOP WHO PUT MY NEW TIRES ON LAST WEEK, I WOULD NOT HAVE KNOWN ABOUT THIS PROBLEM. I FEEL I'VE BEEN CHEATED AND THIS CAR SHOULD HAVE BEEN TOTALED AND I GIVEN ANOTHER CAR! NOW I CANNOT AFFORD TO GET ANOTHER CAR RIGHT NOW AND I'M SCARED TO DRIVE IT.
NHTSA complaint #10574846 — an unverified report by a vehicle owner.
THE RIGHT SUSPENSION APRON RUSTED, SNAPPED UPWARD, AND THE SPRING FELL OUT THE BOTTOM OF THE CAR. IT IS NOT DRIVABLE BECAUSE THE RIGHT FRONT OF THE CAR IS ALMOST ON THE GROUND. I BROUGHT THE CAR TO THE DEALER, AND ASKED THEM TO INVESTIGATE WHY THIS HAPPENED. THEY SAID THAT THERE IS DANGER OF THE OTHER SPRING ALSO FALLING OUT. THE DEALER BELIEVES THAT THE APRON FAILED DUE TO THE AGE OF THE CAR AND THE MILEAGE ON THE VEHICLE. THEY STATED THAT IT WAS NOT THEIR RESPONSIBILITY TO FIX THE VEHICLE, AND THEY DID NOT BELIEVE IT WAS A SAFETY ISSUE. I, HOWEVER, DISAGREE. THERE ARE MANY PEOPLE COMPLAINING ON-LINE OF THE SAME SUSPENSION PROBLEM WITH THE E-CLASS FROM 1994 TO 1999 AND THE C-CLASS FROM 1998 TO 2000, THE YEARS WHEN THIS PARTICULAR SUSPENSION DESIGN WAS USED. MERCEDES NO LONGER USES THIS SUSPENSION DESIGN ON NEWER VEHICLES. I BELIEVE THAT THIS IS A CATASTROPHIC FAILURE OF THE SUSPENSION DUE TO IT POOR DESIGN, AND THAT THE PUBLIC NEEDS TO BE AWARE OF THIS SIGNIFICANT SAFETY PROBLEM. I BELIEVE THAT MERCEDES SHOULD TAKE RESPONSIBILITY FOR THIS PROBLEM. THERE ARE CARS ON THE ROAD THAT ARE MUCH OLDER, WITH MUCH HIGHER MILEAGE, THAT HAVE INTACT SUSPENSIONS. LUCKILY, MY CAR WAS NOT RUNNING AT THE TIME. IF I HAD BEEN ON THE ROAD, ESPECIALLY ON THE HIGHWAY, LIVES COULD HAVE BEEN LOST. I COULD JUST QUIETLY REPAIR THE VEHICLE. HOWEVER, I FEEL IT IS MY DUTY TO REPORT WHAT I BELIEVE IS A SIGNIFICANT SAFETY PROBLEM FOR THE YEARS THIS SUSPENSION DESIGN WAS USED. I HAVE PICTURES OF THE DAMAGED PARTS/SUSPENSION IF YOU NEED TO SEE THEM.
NHTSA complaint #10535616 — an unverified report by a vehicle owner.
I WAS DRIVING DOWN THE ROAD AND NOTICED THE FRONT END DROP AND THE CAR WAS NOT HANDLING RIGHT. I DROVE THE CAR TO THE REPAIR SHOP AND HAD ASKED THEM TO LOOK AT THE SHOCKS. THAT'S WHEN I WAS INFORMED THAT THE COIL SPRING MOUNT WAS CRACKED AND WAS SEPARATING FROM THE FRAME, I WAS ALSO INFORMED THE PASSENGER SIDE WAS NOT MUCH BETTER... THEY SAID IT WAS DUE TO A RUST ISSUE ALTHOUGH THE CAR WAS STORED WINTERS. VERY DISAPPOINTING.. I WILL ATTEMPT TO HAVE THIS REPAIR COST COVERED BY MERCEDES IF NOT AFTER READING THE OTHER COMPLAINTS, I WILL NEVER PURCHASE ANOTHER MERCEDES..NOR WILL I ALLOW ANYONE ELSE I KNOW MAKE THIS MISTAKE.
NHTSA complaint #10490095 — an unverified report by a vehicle owner.
DRIVING TO WORK AT 3:45 A.M. (EASTERN TIME) MY CAR FELT LIKE IT HIT SOMETHING IN THE ROAD I PULLED OVER TO EXAMIN THE VEHICLE. I COULDN'T SEE ANYTHING UNTIL I GOT TO WORK WHEN IT WAS MORE LIGHT OUT. I REMOVED THE WHEEL AND FOUND THE COIL SPRING TOWER HAD RIPPED ALMOST COMPLETELY OFF???? I NOTICED RUST AND NO OTHER DAMAGE TO THE UNDERCARRIAGE LESS THE SHOCK THAT GO HIT BY THE SPRING. THIS HAS TO BE A RECALL OR SOME MANUFACTURE TSB. THE CAR IS SUPER CLEAN HAS 157,000 ON THE CLOCK. I INSPECTED THE OTHER WHEELS THEY APPEAR OK IT'S THE PASSENGER SIDE FRONT.
NHTSA complaint #10445026 — an unverified report by a vehicle owner.
I JUST HAD THE CONVERSATION WITH MY MB DEALER ABOUT REPLACING A MALFUNCTIONING YAW RATE SENSOR ON MY 2000 C230K. THE PROBLEM IS THAT THIS IS CAUSING A DANGEROUS SITUATION BECAUSE IT IS RANDOMLY ENGAGING MY BRAKES AT ALL SPEEDS WHEN IT THINKS THE CAR IS OUT OF CONTROL.
NHTSA complaint #10410712 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1999 MERCEDES BENZ C230. THE CONTACT HEARD A BANGING NOISE WHILE SHE WAS DRIVING APPROXIMATELY 50 MPH. UPON EXAMINATION, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE OF THE VEHICLE WAS RESTING ON THE FRONT TIRE. SHE ALSO NOTICED THAT THE FRONT PASSENGER SIDE COIL SPRING MOUNT FRACTURED FROM THE VEHICLE DUE TO SEVERE RUSTING. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE UNDERCARRIAGE HAD RUSTED SEVERELY AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 140,000.
NHTSA complaint #10362763 — an unverified report by a vehicle owner.
THE FAILURE IN THIS CASE IS THE REPLACEMENT OF THE COUNTER BALANCE SHAFT ON A 2006 C230 MERCEDES BENZ WITH LESS THAN 100,000 MILES. I'VE READ THAT MANY OF THESE FAILURES HAVE OCCURRED AND THE REASON FOR FAILURE WAS DUE TO THE SHAFT NOT HAVING PROPER HARDENING. I'VE ALSO READ THE MERCEDES BENZ IS AWARE OF THIS PROBLEM. THE COST OF THE REPAIR IS ABOUT $4500 ON A VEHICLE THAT THE WARRANTY GOES OUT IN 4 YEARS OR 50,000 MILES. ALL SERVICES TO THIS VEHICLE HAVE BEEN DONE AS REQUIRED, BUT NOT THROUGH THE DEALERSHIP. INFORMATION I'VE READ ABOUT THIS PROBLEM STATES THAT THERE'S NOTHING I COULD HAVE DONE TO KEEP THIS FROM HAPPENING AND THAT IT'S HAPPENING TO MANY, MANY VEHICLES. I BELIEVE IF THIS IS HAPPENING FREQUENTLY THAT THE MANUFACTURE SHOULD BE RESPONSIBLE FOR THE COSTS ASSOCIATED WITH THIS TYPE OF REPAIR. THANK YOU FOR YOUR TIME AND CONSIDERATION.
NHTSA complaint #10347115 — an unverified report by a vehicle owner.
THE DRIVER'S SIDE UPPER COIL-SPRING MOUNT TORE AWAY FROM THE BODY STRUCTURE, EJECTING THE COIL SPRING AND BUSHING, COLLAPSING THE FRONT SUSPENSION AND RENDERING THE CAR IMMOBILE. THE CAR WAS PARKED AT THE TIME SO NO COLLISION. IF THE CAR WAS MOVING AT THE TIME OF THE FAILURE THERE WOULD BE NO WAY TO STEER IT. DUE TO ESTIMATED REPAIR COST OF $1500-2000 VERSUS RESALE VALUE, THE CAR WAS SOLD AS-IS AND TOWED AWAY.
NHTSA complaint #10285828 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1998 MERCEDES BENZ C230. WHILE DRIVING 10 MPH, THE UPPER SPRING PERCH (WHERE THE COIL SPRING CONNECTED TO THE BODY OF THE VEHICLE) COMPLETELY DISLODGED. THE ENTIRE DRIVER SIDE SUSPENSION COLLAPSED ON THE VEHICLE. HE WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD AND IT WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT THE SUSPENSION FAILED DUE TO RUST. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 150,000. UPDATED 11/25/08. *LJ UPDATED 11/25/08.
NHTSA complaint #10240886 — an unverified report by a vehicle owner.
ON FRIDAY, AUGUST 8, 2008, WHILE DRIVING HOME FROM WORK THROUGH A RESIDENTIAL NEIGHBORHOOD AT APPROXIMATELY 20-25 MPH. MY LEFT FRONT COIL SPRING FELL COMPLETELY OFF MY CAR! THE FRONT END DROPPED, I TEMPORARILY LOST CONTROL OF THE CAR, AND THE SPRING WENT INTO THE ROAD, CAUSING A ROAD HAZARD FOR ANY ON-COMING VEHICLE (THANKFULLY THERE WERE NONE). I WAS NOTIFIED BY THE MECHANIC AT MY GARAGE THAT THIS IS SOMEWHAT OF A COMMON OCCURRENCE WITH THIS VEHICLE (MERCEDES BENZ C230) AND THAT THEY HAVE BEEN ATTEMPTING TO GET MERCEDES TO RECALL THE MOUNTING PIECE FOR THIS SPRING (WHICH RUSTED) FOR SOME TIME WITH NO SUCCESS. IS MERCEDES WAITING FOR A FATALITY BEFORE ACCEPTING THE SERIOUSNESS OF THIS DEFECT? NO DOUBT IF I HAD BEEN ON THE INTERSTATE TRAVELING AT 55-60 MPH I WOULD HAVE BEEN ONE OF THOSE FATALITIES (AS WELL AS OTHER MOTORISTS IN THE VICINITY). PLEASE POST THIS DEFECT AND TRY TO GET AS MANY MERCEDES OWNERS AS POSSIBLE ACQUAINTED WITH THIS DEFECT SO THAT THEY CAN HAVE THIS MOUNTING PIECE INSPECTED BEFORE DISASTER STRIKES! THIS PART SHOULD DEFINITELY BE RECALLED AND REPLACED IN ANY CAR IN WHICH IT IS INSTALLED. THE SPRING, MOUNT, AND BROKEN TIE ROD HAD TO BE REPLACED AT A COST OF $1,400.
NHTSA complaint #10240909 — an unverified report by a vehicle owner.
WHILE DRIVING ON RTE 50 IN VIRGINIA, THE FRONT SPRING HOUSING COLLAPED AND THE COILED SPRING CAME OFF ONTO THE ROAD. THE DEALER SAID IT WAS CAUSED BY METAL FATIGUE OF THE BRACE THAT HOLDS THE SPRINGS ONTO THE FRAME. IT WAS A VERY DANGEROUS SITUATION AS THE CAR HAD TO BE DRIVEN TO THE SIDE OF THE ROAD IMMEDIATELY. THIS WAS THE FIRST TIME THAT THIS HAPPENED TO THE VEHICLE, THOUGH THE REPAIRER SAID THAT THIS HAS HAPPENED PREVIOUSLY ON MECREDES BENZES AND THAT THERE WAS A RECALL IN CANADA FOR THIS SAME DEFECT. THE CAR WAS REPAIRED - TWO NEW BRACES WERE WELDED TO THE FRAME AND SHOCKS WERE REPLACED THAT WERE DAMAGED DUE TO THE DEFECT.
NHTSA complaint #10237801 — an unverified report by a vehicle owner.
THE BRAKES FAILED WHILE DRIVING MY 2007MERCEDESBENZ.5TH TIME. I LEASED A MBENZ 2007 C230W FROM BILL USSERY MERCEDES JANUARY 2007.2 WEEKS FROM PURCHASE BROUGHT THE CAR INTO SERVICE TOLD THEM THE CAR WOULD SHAKE VIGOROUSLY WHEN PRESSING ON BRAKES TO SLOW DOWN FROM 40MPH OR MORE. TOLD NOTHING WAS WRONG. 2MONTHS LATER BROUGHT CAR BACK AND CAR WAS SHAKING WHEN BRAKING. CONFIRMED THE SHAKING AND BRAKE ROTORS BRAKE PADS,BRAKE DISCS WERE REPLACED,FRONT SUSPENSION LOOSE/TIGHTENED. THIS HAS OCCURRED NOW ON 5 SEPARATE OCCASSIONS. ONGOING SINCE FEBRUARY OF 2007. I FELT UNSAFE IN THE CAR. CALLED MBUSA ON 4 SEPARATE OCCASIONS BEGINNING IN OCTOBER TIL NOW. CLAIM WAS FILED AND I NEVER HEARD BACK. ON MAY OF 2008,MY BRAKES DID NOT WORK WHILE TRAVELING ON THE INTERSTATE. I WENT TO SLOW DOWN TO EXIT,NO BRAKES!CAR SHOOK WORSE THAN EVER!HAD THE CAR TOWED INTO MERCEDES. I WILL NOT DRIVE THAT CAR AGAIN!THEY REFUSE TO REPLACE THE CAR. ONCE AGAIN STATED THEY FIXED MY CAR,TO PICK IT UP OR STORAGE FEES WOULD BE CHARGED AND CAR IMPOUNDED. I REFUSE TO DRIVE A CAR THAT CAN INJURE OR KILL ME OR MY SON OR SOMEONE ELSE. THE SERVICE RECORDS ON THIS CAR CLEARLY STATE ALL OF THE ABOVE. MERCEDES BENZ REFUSES TO ACCEPT RESPONSIBILITY BLAMING ME AS THE CAUSE FOR THE ROTORS, BRAKE PADS AND DISCS TO BE REPLACED 5 TIMES IN LESS THAN ONE YEAR. THEY WON'T TEST DRIVE THE CAR ON THE INTERSTATE TO SIMULATE WHAT HAPPENED TO ME, BUT THEY WANT ME TO COME GET THE CAR AND DRIVE IT?I AM STILL WITHOUT A CAR AND I PAID FOR THIS LEASE IN FULL 2YRS. I WILL NEVER DRIVE IT AGAIN. NO ONE SHOULD HAVE TO DRIVE IT PERIOD!I HAVE NEVER HAD PROBLEMS WITH MERCEDES BENZ AND I LOVE THEIR CARS, BUT THIS ONE IN PARTICULAR IS DEFECTIVE. PLEASE HELP ME. THANKS.
NHTSA complaint #10228931 — an unverified report by a vehicle owner.
THE BRAKES FAILED WHILE DRIVING MY 2007MERCEDESBENZ.5TH TIME. I LEASED A MBENZ 2007 C230W FROM BILL USSERY MERCEDES JANUARY 2007.2 WEEKS FROM PURCHASE BROUGHT THE CAR INTO SERVICE TOLD THEM THE CAR WOULD SHAKE VIGOROUSLY WHEN PRESSING ON BRAKES TO SLOW DOWN FROM 40MPH OR MORE. TOLD NOTHING WAS WRONG. 2MONTHS LATER BROUGHT CAR BACK AND CAR WAS SHAKING WHEN BRAKING. CONFIRMED THE SHAKING AND BRAKE ROTORS BRAKE PADS,BRAKE DISCS WERE REPLACED,FRONT SUSPENSION LOOSE/TIGHTENED. THIS HAS OCCURRED NOW ON 5 SEPARATE OCCASSIONS. ONGOING SINCE FEBRUARY OF 2007. I FELT UNSAFE IN THE CAR. CALLED MBUSA ON 4 SEPARATE OCCASIONS BEGINNING IN OCTOBER TIL NOW. CLAIM WAS FILED AND I NEVER HEARD BACK. ON MAY OF 2008,MY BRAKES DID NOT WORK WHILE TRAVELING ON THE INTERSTATE. I WENT TO SLOW DOWN TO EXIT,NO BRAKES!CAR SHOOK WORSE THAN EVER!HAD THE CAR TOWED INTO MERCEDES. I WILL NOT DRIVE THAT CAR AGAIN!THEY REFUSE TO REPLACE THE CAR. ONCE AGAIN STATED THEY FIXED MY CAR,TO PICK IT UP OR STORAGE FEES WOULD BE CHARGED AND CAR IMPOUNDED. I REFUSE TO DRIVE A CAR THAT CAN INJURE OR KILL ME OR MY SON OR SOMEONE ELSE. THE SERVICE RECORDS ON THIS CAR CLEARLY STATE ALL OF THE ABOVE. MERCEDES BENZ REFUSES TO ACCEPT RESPONSIBILITY BLAMING ME AS THE CAUSE FOR THE ROTORS, BRAKE PADS AND DISCS TO BE REPLACED 5 TIMES IN LESS THAN ONE YEAR. THEY WON'T TEST DRIVE THE CAR ON THE INTERSTATE TO SIMULATE WHAT HAPPENED TO ME, BUT THEY WANT ME TO COME GET THE CAR AND DRIVE IT?I AM STILL WITHOUT A CAR AND I PAID FOR THIS LEASE IN FULL 2YRS. I WILL NEVER DRIVE IT AGAIN. NO ONE SHOULD HAVE TO DRIVE IT PERIOD!I HAVE NEVER HAD PROBLEMS WITH MERCEDES BENZ AND I LOVE THEIR CARS, BUT THIS ONE IN PARTICULAR IS DEFECTIVE. PLEASE HELP ME. THANKS.
NHTSA complaint #10228931 — an unverified report by a vehicle owner.