2011 Mercedes Benz C300 airbag problems

AIR BAGS

1.What component or system failed or malfunctioned, and is it available for inspection upon request? The fuel system failure is a highly critical safety concern, and my life is at risk. It causes malfunctions with the vehicle, for example, the OBD-based emissions test has flagged a lot of (codes P219A, P0300, P0304, P0410, P0305, P0303, P0171, P0301) 5 of the cylinder misfire codes with the check engine light on, as well affecting other parts in the vehicle function properly, acceleration issues, car stalling as though it’s going to shut off. This is a serious matter and Mercedes-Benz is failing to prioritize customer safety, over cost especially when known faults in the vehicle can lead to potentially life-threatening incidents such as fuel leaks and fire hazards. Yes, the vehicle is available for further inspection upon request immediately each day my life is at risk. 2.How was your safety or the safety of others put at risk? My safety and other's safety are put at risk every time I get out on the road to drive my car it's putting me and other' live in serious danger (especially with the extreme increase in car accidents in the local Nashville, TN area). Despite the vehicle now being 3,000 miles over the 150,000-mile extended warranty threshold. I recently purchased the car on [XXX] and was not made aware of Mercedes Benz having any extended warranty coverage for the faulty fuel system that Mercedes-Benz had placed on this model. I can only assume the previous owner the car was reposed from was also unaware of this as well. I believe Mercedes-Benz should still cover the cost of this repair. The fuel system failure is a critical safety concern, and Mercedes-Benz should prioritize customer safety, especially knowing there were faults of poor quality that they discovered with their vehicles and can lead to potentially life-threatening incidents such as fuel leaks and fire hazards. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11621516 — an unverified report by a vehicle owner.

AIR BAGS

The sam box (electrical system fuze panel) located under the hood is in a spot where if the lid isn't on correctly water will drain from the windshield right into the sam box and cause the vehicles electrical system to deploy the steering wheel airbag. That's at least what happened to me. It was raining out that day and I guess I went over a bump that caused the lid of the sam to get out of place. I drove home and the car seat for a few hours. I went out upon unlocking the door as soon as I pulled the handle to open the driver side door the steering wheel airbag blew and the vehicle is now in srs mode. The dealership had told me that it's a design flaw but wants me to pay for the diagnostic. No lights were on and I did not file a police report.

NHTSA complaint #11573072 — an unverified report by a vehicle owner.

AIR BAGS

Hi, I dropped off my car with Mercedes-Benz Dealership in Egg Harbor Twp, NJ back on Dec 21, 2022 and still waiting on recall to be fixed and while I'm without ever since that. Please look into this recall.

NHTSA complaint #11507821 — an unverified report by a vehicle owner.

AIR BAGS

Takata recall. The contact owns a 2011 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 16V081000 (Air Bags) and 19V010000 (Air Bags). The vehicle was taken to a local dealer for the recall repair; however, the vehicle remained at the dealer awaiting parts for the repair. The manufacturer was contacted and was unable to confirm when the parts would become available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11505784 — an unverified report by a vehicle owner.

AIR BAGS

I JUST PURCHARED THE CAR ON 3/14/2020 FROM CARMAX AND THEIR IS A RECALL ON THE AIR BAGS. IF AIR BAGS COME OUT THIER IS METAL THAT CAN COME THROUGH THEM.

NHTSA complaint #11318142 — an unverified report by a vehicle owner.

AIR BAGS

I RECEIVED NOTICE OF AIRBAG RECALLS IN 2016. FINALLY RECEIVED A LETTER FROM MERCEDES BENZ USA STATING THEY HAD AIRBAGS IN SEPTEMBER 2019. (THIS WAS AFTER CALLING DEALER REPEATEDLY REGARDING AIRBAGS AND TOLD THERE WASN'T A SOLUTION YET). TRIED CALLING MERCEDES BENZ DEALER-AUTONATION MERCEDES BELLEVUE WA. COULD NOT GET THRU , COULD NOT LEAVE MESSAGE IT WAS VERY FRUSTRATING. FINALLY CALLED SALES- RECEPTIONIST WALKED BACK TO SERVICE AND I GOT TO SPEAK TO CUSTOMER SERVICE REP. EMAILED MERCEDES BENZ USA ON 10/-5/19 @ 0923. MAIN OFFICE CONTACTED AUTONATION MERCEDES BELLEVUE CALLED ME AND SCHEDULED AIRBAG REPLACEMENT 11/08/19@0900. LEFT MY VEHICLE ALL DAY- DRIVER AND PASSENGER AIRBAG REPLACEMENT. AT 1600 WAS CALLED AND TOLD THEY DIDN'T HAVE AIRBAGS. SO DROVE MY CAR HOME- WITHOUT REPLACEMENT AIRBAGS. WAS TOLD SIRBAGS WERE REORDERED AND THEY WOULD CALL WHEN IN. NO CALL WAS RECEIVED/ CALLED SEVERAL TIMES SPOKE WITH SERVICE REP CHAD, FINALLY WAS RESCHEDULED FOR DECEMBER 2019- WAS CALLED AN HOUR LATER AND CANCELLED. HAVE NOT HEARD FROM THEM SINCE. TO SAY THIS IS DEPLORABLE SERVICE IS AN UNDERSTATEMENT. ONE WEEK AFTER NOVEMBER APPT. RECEIVED A TEXT THAT MY BATTERY SHOWED PROBLEMS- ASKED WHAT PROBLEM NO RESPONSE. FINALLY CALLED AND ASKED AND THEY SAID IT WAS LOW- BUT I HAD IT CHECKED AND IT WAS FINE. I HAVE ALSO EMAILED HEAD COMPANY IN GEORGIA. PLEASE LOOK INTO THIS AND THIS COMPANY. THANK-YOU [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11298144 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED TWO RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11289809 — an unverified report by a vehicle owner.

AIR BAGS

UPON FINDING OUT THAT THIS VEHICLE HAS TWO OPEN AIRBAG RECALLS, AND THE NHTSA WEBSITE SAYING PARTS WHERE AVAILABLE, I CONTACTED THE DEALER FOR ASSISTANCE IN REPLACING THE AIRBAGS. THE DEALER SAID THAT THE AIRBAGS WERE ON BACKORDER FROM THE MANUFACTURE WITH NO TIMELINE FOR POTENTIAL REPLACEMENT. PER INSTRUCTIONS ON THE NHTSA WEBSITE I AM FILLING OUT THIS FORM TO LET THE NHTSA KNOW THE MANUFACTURE HAS FAILED / IS UNABLE TO REMEDY THIS DANGEROUS SAFETY RECALL IN A TIMELY MANNER

NHTSA complaint #11287129 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF PALM SPRINGS AT 760-328-6525 (LOCATED AT 4095 E PALM CANYON DR, PALM SPRINGS, CA 92264) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11276869 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. RAY CATENA MERCEDES-BENZ (910 US-1, EDISON, NJ 08817) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

NHTSA complaint #11266745 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V081000 AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HAMPTON (2712 MAGRUDER BLVD, HAMPTON, VA 23666, (757) 865-8000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *PM CONSUMER STATED VEHICLE WAS REPAIRED.

NHTSA complaint #11265706 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF ONTARIO (3787 E GUASTI RD, ONTARIO, CA 91761, (909) 212-8400) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11257950 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V381000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF WEST CHESTER (1260 WILMINGTON PIKE, WEST CHESTER, PA 19382, (484) 313-1100) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11256815 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. PLAZA MOTORS PRE-OWNED (652 DECKER LN, CREVE COEUR, MO 63141, (888) 593-1883) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11254074 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SAN ANTONIO (9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216, (210) 920-3235) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11253424 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 173,000.

NHTSA complaint #11245161 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. MERCEDES-BENZ OF SARASOTA (4754 CLARK RD, SARASOTA, FL 34233, (941) 275-1293) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11243543 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF FAIRFIELD (2950 AUTO MALL PKY, FAIRFIELD, CA 94533) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED AND THE DEALER WOULD NOT PERFORM THE RECALL REPAIR WITHOUT A DIAGNOSTIC TEST FIRST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11242888 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE THE VEHICLE WAS PARKED, THE HEADREST AIR BAGS BURST ON THEIR OWN WITHOUT WARNING. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO W.I. SIMONSON MERCEDES-BENZ (LOCATED AT 1626 WILSHIRE BLVD, SANTA MONICA, CA 90403, (855) 677-2690), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 110,352.

NHTSA complaint #11233810 — an unverified report by a vehicle owner.

AIR BAGS

I HAVE BEEN CONTACTING MECEDES-BENZ OF SOUTH BAY AT 3311 PACIFIC COAST HIGHWAY, TORRANCE, CA 90505. TEL: (855)457-2275 FOR THE LAST 2 YEARS REGARDING THE TAKATA AIR BAG RECALL. 1) THE RESPONSE IS ALWAYS: "WE WILL CONTACT YOU TO SCHEDULE SERVICE WHEN THE PARTS ARRIVE". THEY NEVER CONTACT. 2) I KEEP GETTING POSTCARDS FROM MERCEDES BENZ THAT PARTS ARE AVAILABLE, HOWEVER, I HAVE LEFT MESSAGES FOR THEIR ASSIGNED RECALL PERSON WHO NEVER HAS TIME TO CALL BACK THEY ARE DRAGGING THEIR FEET ON THIS MATTER HOPING I'LL GO AWAY AND FORGET ABOUT IT

NHTSA complaint #11231466 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHILE DRIVING, THE PASSENGER SIDE HEADREST AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE AIR BAG INDICATOR ILLUMINATED AFTER THE AIR BAG DEPLOYED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #11230531 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL. IT'S TAKING AN INORDINATE AMOUNT OF TIME FOR MERCEDES TO COME UP WITH A FIX FOR THIS LIFE THREATENING DEFECT. I SEE THAT HONDA IS ADVERTISING TO HAVE THEIR CUSTOMERS SCHEDULE REPAIRS. CAN'T MERCEDES USE THE SAME REPLACEMENT AIRBAGS? MAKES ONE WONDER IF MB IS SERIOUS ABOUT SAFETY.

NHTSA complaint #11228533 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL : MY C300 MERCEDES 2011 HAS BEEN ON RECALL FOR OVER 5 YEARS EVERY MERCEDES DEALERSHIP SAYS THERE ARE NO AIRBAGS AVAILABLE. WHY???? EVERYONE ELSE I TALK TO HAS HAD THEM REPLACED ALREADY !! NOW THE LIGHT HAS COME ON SAYING L & R SRS MALFUNCTION (SERVICE REQUIRED)

NHTSA complaint #11221177 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT TOOK THE VEHICLE TO INTERNATIONAL AUTOS WAUKESHA (2230 EAST MORELAND BLVD, WAUKESHA, WI) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11220574 — an unverified report by a vehicle owner.

AIR BAGS

"TAKATA RECALL" WE STARTED GETTING AIRBAG RECALL NOTICES 4 YEARS AGO. WE HAVE CALLED THE DEALER EVERY 6 MONTHS AND THEY ALWAYS SAY "TAKATA HAS NOT SENT US PARTS" THIS IS TOTALLY UNACCEPTABLE FOR A LIFE CRITICAL PART SUCH AS AN AIRBAG THAT CAN EXPLODE. NOTHING BUT EXCUSES. EVERY TIME WE DRIVE THIS VEHICLE WE ARE WORRIED ABOUT THE AIRBAGS. THIS IS THE 4TH MB WE HAVE OWNED AND ITS LIKELY THE LAST DUE TO THE WAY THIS RECALL HAS BEEN HANDLED.

NHTSA complaint #11209730 — an unverified report by a vehicle owner.

AIR BAGS

"TAKATA RECALL" RECENT CHANGE IN PA LAW MADE ME AWARE OF RECALL PROBLEMS OTHERS REPORTED. I CHECKED MY VEHICLE AND FOUND 2 UNRESOLVED RECALLS, ONE DATED 2016 AND ONE DATED 2019. I INTEND TO COMPLAIN TO THE DEALER I PURCHASED THE CAR FROM AND I WONDERED IF NHTSA WAS DOING ANYTHING TO PRESSURE THE DEALER TO RESOLVE THEIR 3 YEAR NEGLECT OF MY UNSAFE AIR BAGS. IS IT NORMAL THAT A RECALL IS IGNORED BY THE MANUFACTURER FOR 3 YEARS? CAN YOU HELP?

NHTSA complaint #11203850 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SAN ANTONIO (9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216, (210) 920-3235) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT CONSUMER STATED SHE DID NOT HEAR ANYTHING FRON THE DEALER.

NHTSA complaint #11197334 — an unverified report by a vehicle owner.