2012 Mercedes Benz C300 airbag problems

AIR BAGS

I was driving normally last week when the driver's head restraint system (known by Mercedes as Neck Pro) unexpectedly and without warning blew at my head. The noise was very loud, and the headrest slammed against my head. Luckily, I was driving approximately 20-25 miles per hour, daytime, on a residential street without too many other vehicles. I was able to pull over to investigate what happened and ensure I wasn't injured and did not collide with any objects in the road. If this had happened on the highway at highway speeds with a less attentive driver, I could see this potentially resulting in a major collision. The road was fat, no bumps, weather was clear. There is no reason why this happened. From what I can tell, the system looks like it failed (plastic clips broke off) and the system did not intentionally deploy. It has not been repaired and is available for inspection. I have not taken it to the dealership for review. The vehicle is in perfect condition with no warnings. It very recently passed Maryland state inspection.

NHTSA complaint #11673323 — an unverified report by a vehicle owner.

AIR BAGS

3 signal Signal light comes one saying abs, another SRS MALFUNCTION, also crushed control inoperable. Car will come one as normal next day car comes on no lights not 1 button work turn signals didn’t work then my car fan came on in the engines the also the when they the electric isn’t working i have to manually shift the gear

NHTSA complaint #11443966 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2012 Mercedes-Benz C300. The contact stated that the driver’s side air bag warning light was illuminated. The contact took the vehicle to a certified mechanic who cleared the code. The failure recurred. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 93,541.

NHTSA complaint #11418912 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ## VIN PASSED ## MERCEDES-BENZ C300 2012 ##

NHTSA complaint #11354028 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT REACHED OUT TO MERCEDES-BENZ OF MASSAPEQUA (101 SUNRISE HWY, AMITYVILLE, NY 11701, (631) 213-2023) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11352316 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11348588 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES BENZ OF CHANTILLY LOCATED AT 14841 STONECROFT CENTER CT, CHANTILLY, VA 20151, WAS CONTACTED AND THE CONTACT WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11331886 — an unverified report by a vehicle owner.

AIR BAGS

I HAVE AN AIRBAG RECALL THAT THE DEALER KEEPS PUTTING OFF. I UNDERSTAND THIS IS A DANGEROUS RECALL AND I NEED TO GET IT FIXED!

NHTSA complaint #11327328 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF BILLINGS (3045 KING AVE W, BILLINGS, MT 59102), AND WAS REJECTED TO BE SERVICED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PART WOULD BE AVAILABLE AUGUST OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11322038 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED MERCEDES-BENZ OF JACKSONVILLE LOCATED AT (10231 ATLANTIC BOULEVARD, JACKSONVILLE, FL 32225 (855) 979-0550) WHERE IT WAS CONFIRMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11321240 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT BENZEL-BUSCH MOTOR CAR, AUTHORIZED MERCEDES-BENZ LOCATED AT (28 GRAND AVE, ENGLEWOOD, NJ 07631) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11317335 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2012 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. CAROUSEL MOTORS LOCATED AT (809 IA-1, IOWA CITY, IA 52244) WAS CONTACTED AND CONFIRMED THAT THE PART WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11316575 — an unverified report by a vehicle owner.

AIR BAGS

I RECEIVED A RECALL NOTICE FOR DEFECTIVE AIR BAGS IN MARCH 2019. I CONTACTED THE DEALER AND MANUFACTURER IMMEDIATELY. BOTH STATED THAT THEY DO NOT HAVE A REMEDY. TO DATE, NEITHER THE MANUFACTURER OR DEALER HAS MADE ANY EFFORT TO REPAIR THE DEFECT.

NHTSA complaint #11311132 — an unverified report by a vehicle owner.

AIR BAGS

REC'D NOTIFICATION LTR OF FEB 2019 REGARDING RECALL ON AIR BAGS. NO FOLLOW UP ON REPAIR STATUS FOR 1 YEAR. DEALER HAS NO PARTS. THIS IS A SAFETY ISSUE I NEED STATUS AND WHAT ACTION BY MERCEDES IS FORTHCOMING. THANKS, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11306695 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS NOT INFORMED WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11297387 — an unverified report by a vehicle owner.

AIR BAGS

CANNOT GET LOCAL DEALER TO REPLACE DEFECTIVE PASSENGER SIDE AIRBAG. KEEP GETTING A RUN AROUND ON PART AVAILABILITY .

NHTSA complaint #11290430 — an unverified report by a vehicle owner.

AIR BAGS

MY VEHICLE WAS RECALLED FOR THE TAKATA AIRBAGS AND I HAVE BEEN TOLD BY MBZUSA IT WILL BE OVER A YEAR BEFORE THEY HAVE THE PARTS AVAILABLE TO FIX. TOTALLY UNACCEPTABLE.

NHTSA complaint #11288112 — an unverified report by a vehicle owner.

AIR BAGS

AIR BAG RECALL NOT REPAIRED AND CAN RESULT IN FATALITY

NHTSA complaint #11287831 — an unverified report by a vehicle owner.

AIR BAGS

MY PASSENGER SIDE BAG IS A TAKATA. I DRIVE FAMILY MEMBERS IN MY CAR AND I AM WORRIED FOR THEIR SAFETY. MERCEDES BENZ TELLS ME THEY DON'T HAVE A REPLACEMENT AIR BAG FOR ME. I MADE A COMMITMENT TO KEEP THIS CAR UNTIL IT NO LONGER RUNS AND I AM AFRAID TO DRIVE IT AND MORE IMPORTANTLY I FEEL THAT MANUFACTURERS SHOULD STAND BEHIND THEIR PRODUCT.

NHTSA complaint #11287042 — an unverified report by a vehicle owner.

AIR BAGS

UPON STARTING THE VEHICLE I RECEIVE AIRBAG WARNINGS. ONE FOR THE DRIVER SIDE AND ANOTHER ONE FOR THE PASSENGER SIDE. I CAN CLICK ON "OK" TO CLEAR THEM OUT BUT WITH THE AIRBAG RECALL AND NO RESOLUTION I AM FEARFUL OF A MALFUNCTION. I HAD MY CAR TO THE MERCEDES DEALER TWO TIMES AND WAS TOLD THEY WOULD NEED TO INVESTIGATE IT, AT MY EXPENSE, WHICH COULD BE ANYWHERE BETWEEN $500-$4500 DEPENDING ON WHAT THEY FIND. WITH A SAFETY ISSUE AT RISK I THINK THE RESPONSIBILITY IS ON MERCEDES TO INVESTIGATE AND CORRECT THIS AT NO EXPENSE TO ME. I WILL HAVE TO SELL THE CAR AND LOSE MONEY OVER IT. I KEEP WAITING FOR THE AIRBAGS IN RECALL TO COME IN AND HAVE BEEN LIVING WITH IT LIKE THIS FOR OVER A YEAR BUT I AM SEEING NO END IN SIGHT TO THE RECALL BEING RESOLVED ANYTIME SOON.

NHTSA complaint #11281502 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF CATONSVILLE (LOCATED AT 6631 BALTIMORE NATIONAL PIKE, BALTIMORE, MD 21228, 410-788-7744) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #11277099 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED EURO MOTORCARS BETHESDA (7020 ARLINGTON RD, BETHESDA, MD 20814, (301) 986-8800) AND WAS INFORMED THAT THE PARTS WERE PENDING AND NOT AVAILABLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER REGARDING THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11267666 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017 (AIR BAGS) AND MANUFACTURER RECALL NUMBER: 2019110016. THE CONTACT STATED THAT MERCEDES-BENZ OF HUNT VALLEY (LOCATED AT 9800 YORK RD #2, COCKEYSVILLE, MD 21030, (410) 306-7080) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *PM

NHTSA complaint #11266906 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE LOCAL DEALER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11265860 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000(AIR BAGS). MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304, 703-341-2100) WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11252892 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF GOLDENS BRIDGE (321 NY-22, GOLDENS BRIDGE, NY 10526, (914) 232-8122) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11252469 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF ATLANTA SOUTH (3775 ROYAL S PKWY, ATLANTA, GA 30349) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11246067 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

NHTSA complaint #11243768 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF LOUISVILLE (2520 TERRA CROSSING BLVD, LOUISVILLE, KY 40245) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11243217 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ WILLIAMSVILLE (8185 MAIN ST, WILLIAMSVILLE, NY 14221, (716) 271-0539) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA complaint #11240942 — an unverified report by a vehicle owner.