Owners have filed 177 complaints
about the 2008 Mercury Mariner Hybrid with NHTSA between 2010 and 2023.
The largest single group is the engine & cooling.
Across this model's run it ranks 1 of 5 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Mercury Mariner Hybrid. 50 means typical for this
model; 100 means roughly double.
Severity — 6
1.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 11
7% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2008 compares with every other Mercury Mariner Hybrid
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
63.6%
25,000 – 49,999 miles
2012.1%
50,000 – 74,999 miles
6036.4%
75,000 – 99,999 miles
2917.6%
100,000 – 149,999 miles
3320.0%
150,000+ miles
1710.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2010peak 11Nov 2023
NHTSA investigations into the 2008 Mercury Mariner Hybrid
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
DP15001Opened 1 Apr 2015Closed 14 Jun 2018STEERING:ELECTRIC POWER ASSIST SYSTEM
Loss of power steering while driving
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering i...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 104,000 milesOlympia, WACrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE PULLING INTO A PARKING LOT AT 3 MPH, SHE ATTEMPTED TO ENGAGE THE BRAKES BUT THEY FAILED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE ABS AND THE CHECK BRAKE WARNING LAMP ILLUMINATED. ALSO, THE CONTACT STATED THAT SHE HAD TO CRASH INTO A TREE IN ORDER TO STOP THE VEHICLE. NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 104,000.
NHTSA complaint #10508401 — an unverified report by a vehicle owner.
at 45,000 milesPortland, ORCrash
SERVICE BRAKES, ELECTRIC
IN A HARD-BRAKING SITUATION, BRAKES FAILED - NO DISCERNIBLE DECELERATION AT ALL, PUSHING HARDER THAN I'VE EVER HAD TO BEFORE. THIS MADE FOR REAR-ENDING THE GUY AHEAD OF ME. FORENSICS INVESTIGATOR W/ MECH FOUND ODB DTCS SHOWED ONLY P0A8D AND B1318 - ONE OF WHICH SHOWS A LOW VOLTAGE TO ABS SYSTEM. MULTIPLE REPORTS OF THIS WITH ESCAPE HYBRID OWNERS. I WONDER IF IT IS RELATED TO THE FORD FUSION HYBRID FAILURES? THIS OCCURRED AT 10-15 MPH. WHAT HAPPENS AT 60? LOCAL DEALERSHIP DECLARES "YOUR BRAKES CHECK OUT FINE AND THERE'S NO EVIDENCE OF BRAKE FAILURE." REALLY? HOW ABOUT THAT RADIATOR AND GRILL THAT NEED REPAIR AND THAT QUARTERPANEL STICKING OUT OF THE RIGHT SIDE? EVIDENCE ENOUGH? I'D LIKE TO SEE THIS ISSUE ROOT-CAUSED BEFORE SOMEBODY GETS SERIOUSLY HURT.
NHTSA complaint #10340338 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 226,118 milesHolland, OH
STEERING
The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The Power Steering Assist Fault message was displayed. The contact was able to drive to her destination. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 226,118.
NHTSA complaint #11553795 — an unverified report by a vehicle owner.
at 160,000 milesFort Worth, TX
STEERING
The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while driving 5-10 MPH, the vehicle inadvertently lost power steering functionality. There was no warning light illuminated. The contact was able to continue driving however, extra effort was needed to steer the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module needed to be replaced. The contact became aware of NHTSA Campaign Number: 14V284000 (Steering) and the vehicle was taken to the dealer who informed the contact that he would be responsible for the cost of the repair. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
NHTSA complaint #11470835 — an unverified report by a vehicle owner.
at 143,340 milesColorado Springs, CO
STEERING
The contact's son owns a 2008 Mercury Mariner Hybrid. The contact stated that while her son was starting the vehicle, the steering wheel lost power steering functionality. There were no warning lights illuminated. The contact's son was able to continue the drive the vehicle, however, extra effort was needed while driving the vehicle. The vehicle was taken to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately was 143,340.
NHTSA complaint #11455085 — an unverified report by a vehicle owner.
at 143,340 milesColorado Springs, CO
UNKNOWN OR OTHER
The contact's son owns a 2008 Mercury Mariner Hybrid. The contact stated that while her son was starting the vehicle, the steering wheel lost power steering functionality. There were no warning lights illuminated. The contact's son was able to continue the drive the vehicle, however, extra effort was needed while driving the vehicle. The vehicle was taken to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately was 143,340.
NHTSA complaint #11455085 — an unverified report by a vehicle owner.
at 150,000 milesPortland, OR
STEERING
The contact owns a 2008 Mercury Mariner Hybrid. The contact stated while moving from a complete stop, the steering wheel became difficult to turn. The contact stated that the power steering assist fault message was displayed. The vehicle was taken to a local dealer where it was diagnosed with needing Power Steering Control Module (PSCM) replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 150,000.
NHTSA complaint #11446918 — an unverified report by a vehicle owner.
College Park, GA
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT AT START-UP, THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT EXTRA EFFORT WAS NEEDED TO STEER THE VEHICLE WHILE DRIVING VARIOUS SPEEDS. THE CONTACT INITIALLY SPOKE TO ALLAN VIGIL FORD (6790 MT ZION BLVD, MORROW, GA 30260) WHERE SHE WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT CALLED THE MANUFACTURER AND WAS REFERRED TO THE NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11414327 — an unverified report by a vehicle owner.
at 87,000 milesIndianapolis, IN
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANDY MOHR FORD LOCATED AT 2713 E. MAIN ST, PLAINFIELD, IN 46168 HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
NHTSA complaint #11328361 — an unverified report by a vehicle owner.
at 87,000 milesIndianapolis, IN
ENGINE
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANDY MOHR FORD LOCATED AT 2713 E. MAIN ST, PLAINFIELD, IN 46168 HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
NHTSA complaint #11328361 — an unverified report by a vehicle owner.
at 150,000 milesGrandview, MO
SERVICE BRAKES
ABS BRAKE LIGHT WARNING CAME ON. BRAKES PRETTY MUCH STOPPED WORKING WITHOUT ANY PRIOR WARNING TO THE LIGHTS. HAD TO DEPRESS THE PEDAL ALL THE WAY TO GET BRAKES. VERY UNSAFE. NOW THE BRAKE IS STUCK ON AND THE CAR DOESN'T MOVE. HAVE TALKED TO AND READ ABOUT SEVERAL PEOPLE THAT HAD THE SAME ISSUE. WHY HASN'T THERE BEEN A RECALL YET?
NHTSA complaint #11220781 — an unverified report by a vehicle owner.
at 90,000 milesEagle Grove, IA
SERVICE BRAKES
"TAKATA RECALL" WHEN I WAS LEAVING A STORE YESTERDAY I NOTICED THAT MY ABS, BRAKE LIGHT CAME ON ALONG WITH A DESCRIPTION INDICATING MY CHECK BRAKE SYSTEM. I NEVER NOTICED AN ISSUE WITH MY BREAKS PRIOR TO THESE SIGNALS COMING ON AND MY FIANC'S CAR HAD BEEN FUNCTIONING WELL FOR THE LAST FOUR YEARS. I NORMALLY DRIVE THE SUV SO WHEN I NOTICED IT SAID THAT I MADE SURE THE BREAKS WERE WORKING WHEN I STARTED TO MOVE. I DID NOTICE THAT THE BREAKS REQUIRED MORE OF A FIRM PUSH WHEN I WAS NEEDING TO COME TO A SPOT. I DIDN'T HAVE ANY ACCIDENTS OR CAUSED ME TO RUN ANY STOP LIGHTS OR STOP SIGNS. HOWEVER, AFTER DOING MY OWN RESEARCH I DID FIND OUT THAT THIS IS A PROBLEM FOR THE 2008 MERCURY MARINERS AND FROM SOME OF THE WARNINGS I HAVE READ STATED THE BREAKS ENDED UP FAILING AFTER THIS ALL ACCRUED AND ABOUT GOT THEM INTO ACCIDENTS. WITH THE NHTSA ALREADY INVESTIGATING THE '2006-2012 FUSION AND LINCOLN MKZ AND THE 2006-2011 MERCURY MILAN' MODELS WITH THE SAME ISSUES, IT SEEMS THE ISSUE IS BIGGER THAN JUST THE MERCURY MARINER.
NHTSA complaint #11196826 — an unverified report by a vehicle owner.
at 136,500 milesColumbus, WI
POWER TRAIN
WE BOUGHT VEHICLE IN JAN, 2018 FROM A PRIVATE PARTY, AS A WORK VEHICLE FOR MY HUSBAND, WHO IS A USPS RURAL ROUTE CARRIER. TWO WEEKS AFTER PURCHASE, THE ANTI-LOCK BRAKE LIGHT WENT ON, AND THE CAR WOULD NOT STOP WHEN IT WAS SUPPOSED TO, WHICH WAS VERY DANGEROUS IN WINTER. WE BELIEVE THE PRIOR OWNER KNEW ABOUT THIS. THE LIGHT WOULD JUST GO ON & OFF WITH NO PATTERN. ABOUT 1 1/2 MONTHS LATER, HE WAS DRIVING ON A 2 LANE HGWY (55 MPH) DELIVERING MAIL. HE WENT TO PULL FORWARD BUT THE CAR MADE A BRIEF NOISE AND THEN EVERYTHING JUST STOPPED WORKING. THE CAR WOULDN'T START, NO ELECTRICAL OR LIGHTS, HE COULD NOT EVEN ROLL THE VEHICLE BY HIMSELF TO A SAFE PLACE W/OUT HELP. THE ELECTRICAL AND PROPULSION SIMPLY STOPPED WORKING; PERIOD. WE ENDED UP DRAGGING IT HOME. DEALERSHIP GAVE EST. AMT OF REPAIRS AROUND $18K. I FOUND THE RECALL IN 2014 (14S19) FOR THE SAME THING. THE MEC PUMP WAS REPLACED IN 2014, WITH A "SUPPLEMENTAL" FIX IN 2015 SAME ISSUE. THIS IS THE EXACT SAME ISSUE AS THE PREVIOUS RECALL, WHICH NEITHER MERCURY OR ANY DEALERSHIP WANTS TO HONOR. I'M GUESSING THERE ARE MORE HYBRID MARINERS W/ SIMILAR ISSUES, BUT NOT ENOUGH TO ISSUE A FOLLOW-UP RECALL. SO HERE WE ARE STUCK IN CAR REPAIR PURGATORY. I DO BELIEVE THEY SHOULD HONOR THE RECALL NOW AND FIX THE PUMP AND REPLACE THE HYBRID BATTERY. NOT SURE ABOUT THE BRAKES, BUT I HAVE SEEN A LOT OF COMPLAINTS ABOUT THEM AS WELL - AGAIN, NOT ENOUGH FOR A RECALL, WHICH AGAIN. PURGATORY. MY HUSBAND WAS VERY LUCKY. HAD IT BEEN A DIFF TIME OF DAY THERE WOULD HAVE BEEN MUCH MORE CAR & SEMI-TRUCK TRAFFIC ON THE HWY (SPEED LIMIT IS 55) AND WITH HIM LITERALLY JUST STOPPED DEAD IN HIS TRACKS, THERE SURELY WOULD HAVE AN IMMINENT RISK OF A SERIOUS REAR-END COLLISON, WITH POTENTIALLY DEADLY INJURIES. I AM LOOKING FOR HELP, ASSISTANCE, GUIDANCE AND ANYTHING ELSE FROM ANY SOURCE POSSIBLE TO RESOLVE THIS ISSUE. WE ARE AT OUR WITTS END!!
NHTSA complaint #11170270 — an unverified report by a vehicle owner.
at 136,500 milesColumbus, WI
ELECTRICAL SYSTEM
WE BOUGHT VEHICLE IN JAN, 2018 FROM A PRIVATE PARTY, AS A WORK VEHICLE FOR MY HUSBAND, WHO IS A USPS RURAL ROUTE CARRIER. TWO WEEKS AFTER PURCHASE, THE ANTI-LOCK BRAKE LIGHT WENT ON, AND THE CAR WOULD NOT STOP WHEN IT WAS SUPPOSED TO, WHICH WAS VERY DANGEROUS IN WINTER. WE BELIEVE THE PRIOR OWNER KNEW ABOUT THIS. THE LIGHT WOULD JUST GO ON & OFF WITH NO PATTERN. ABOUT 1 1/2 MONTHS LATER, HE WAS DRIVING ON A 2 LANE HGWY (55 MPH) DELIVERING MAIL. HE WENT TO PULL FORWARD BUT THE CAR MADE A BRIEF NOISE AND THEN EVERYTHING JUST STOPPED WORKING. THE CAR WOULDN'T START, NO ELECTRICAL OR LIGHTS, HE COULD NOT EVEN ROLL THE VEHICLE BY HIMSELF TO A SAFE PLACE W/OUT HELP. THE ELECTRICAL AND PROPULSION SIMPLY STOPPED WORKING; PERIOD. WE ENDED UP DRAGGING IT HOME. DEALERSHIP GAVE EST. AMT OF REPAIRS AROUND $18K. I FOUND THE RECALL IN 2014 (14S19) FOR THE SAME THING. THE MEC PUMP WAS REPLACED IN 2014, WITH A "SUPPLEMENTAL" FIX IN 2015 SAME ISSUE. THIS IS THE EXACT SAME ISSUE AS THE PREVIOUS RECALL, WHICH NEITHER MERCURY OR ANY DEALERSHIP WANTS TO HONOR. I'M GUESSING THERE ARE MORE HYBRID MARINERS W/ SIMILAR ISSUES, BUT NOT ENOUGH TO ISSUE A FOLLOW-UP RECALL. SO HERE WE ARE STUCK IN CAR REPAIR PURGATORY. I DO BELIEVE THEY SHOULD HONOR THE RECALL NOW AND FIX THE PUMP AND REPLACE THE HYBRID BATTERY. NOT SURE ABOUT THE BRAKES, BUT I HAVE SEEN A LOT OF COMPLAINTS ABOUT THEM AS WELL - AGAIN, NOT ENOUGH FOR A RECALL, WHICH AGAIN. PURGATORY. MY HUSBAND WAS VERY LUCKY. HAD IT BEEN A DIFF TIME OF DAY THERE WOULD HAVE BEEN MUCH MORE CAR & SEMI-TRUCK TRAFFIC ON THE HWY (SPEED LIMIT IS 55) AND WITH HIM LITERALLY JUST STOPPED DEAD IN HIS TRACKS, THERE SURELY WOULD HAVE AN IMMINENT RISK OF A SERIOUS REAR-END COLLISON, WITH POTENTIALLY DEADLY INJURIES. I AM LOOKING FOR HELP, ASSISTANCE, GUIDANCE AND ANYTHING ELSE FROM ANY SOURCE POSSIBLE TO RESOLVE THIS ISSUE. WE ARE AT OUR WITTS END!!
NHTSA complaint #11170270 — an unverified report by a vehicle owner.
at 136,500 milesColumbus, WI
FUEL/PROPULSION SYSTEM
WE BOUGHT VEHICLE IN JAN, 2018 FROM A PRIVATE PARTY, AS A WORK VEHICLE FOR MY HUSBAND, WHO IS A USPS RURAL ROUTE CARRIER. TWO WEEKS AFTER PURCHASE, THE ANTI-LOCK BRAKE LIGHT WENT ON, AND THE CAR WOULD NOT STOP WHEN IT WAS SUPPOSED TO, WHICH WAS VERY DANGEROUS IN WINTER. WE BELIEVE THE PRIOR OWNER KNEW ABOUT THIS. THE LIGHT WOULD JUST GO ON & OFF WITH NO PATTERN. ABOUT 1 1/2 MONTHS LATER, HE WAS DRIVING ON A 2 LANE HGWY (55 MPH) DELIVERING MAIL. HE WENT TO PULL FORWARD BUT THE CAR MADE A BRIEF NOISE AND THEN EVERYTHING JUST STOPPED WORKING. THE CAR WOULDN'T START, NO ELECTRICAL OR LIGHTS, HE COULD NOT EVEN ROLL THE VEHICLE BY HIMSELF TO A SAFE PLACE W/OUT HELP. THE ELECTRICAL AND PROPULSION SIMPLY STOPPED WORKING; PERIOD. WE ENDED UP DRAGGING IT HOME. DEALERSHIP GAVE EST. AMT OF REPAIRS AROUND $18K. I FOUND THE RECALL IN 2014 (14S19) FOR THE SAME THING. THE MEC PUMP WAS REPLACED IN 2014, WITH A "SUPPLEMENTAL" FIX IN 2015 SAME ISSUE. THIS IS THE EXACT SAME ISSUE AS THE PREVIOUS RECALL, WHICH NEITHER MERCURY OR ANY DEALERSHIP WANTS TO HONOR. I'M GUESSING THERE ARE MORE HYBRID MARINERS W/ SIMILAR ISSUES, BUT NOT ENOUGH TO ISSUE A FOLLOW-UP RECALL. SO HERE WE ARE STUCK IN CAR REPAIR PURGATORY. I DO BELIEVE THEY SHOULD HONOR THE RECALL NOW AND FIX THE PUMP AND REPLACE THE HYBRID BATTERY. NOT SURE ABOUT THE BRAKES, BUT I HAVE SEEN A LOT OF COMPLAINTS ABOUT THEM AS WELL - AGAIN, NOT ENOUGH FOR A RECALL, WHICH AGAIN. PURGATORY. MY HUSBAND WAS VERY LUCKY. HAD IT BEEN A DIFF TIME OF DAY THERE WOULD HAVE BEEN MUCH MORE CAR & SEMI-TRUCK TRAFFIC ON THE HWY (SPEED LIMIT IS 55) AND WITH HIM LITERALLY JUST STOPPED DEAD IN HIS TRACKS, THERE SURELY WOULD HAVE AN IMMINENT RISK OF A SERIOUS REAR-END COLLISON, WITH POTENTIALLY DEADLY INJURIES. I AM LOOKING FOR HELP, ASSISTANCE, GUIDANCE AND ANYTHING ELSE FROM ANY SOURCE POSSIBLE TO RESOLVE THIS ISSUE. WE ARE AT OUR WITTS END!!
NHTSA complaint #11170270 — an unverified report by a vehicle owner.
at 122,000 milesDurham, NC
SERVICE BRAKES
ABS LIGHT CAME ON AND BRAKE SYSTEM FAILED TO STOP THE VEHICLE UNTIL PRESSED HARD THE BRAKE PEDAL. THE ABS LIGHT COMES ON AND OFF. GAVE THE VEHICLE FOR DIAGNOSTICS TO MECHANIC - CODES U0418 INVALID DATA FROM BRAKE CONTROL MODULE, CODES C1478, C1479, C1480, WHEEL BRAKE PRESSURE CONTROL PLAUSIBILITY, U2023 COMMUNICATION NETWORK FAULT, MECHANIC GAVE ESTIMATE OF $5542.00 TO REPLACE ABS CONTROL ASSEMBLY. I CALLED FORD CUSTOMER SERVICE, THEY DECLINED TO ASSIST AT THIS TIME. NO HELP PROVIDED TO PUT MY VEHICLE BACK ON ROAD. THIS IS A SAFETY ISSUE.
NHTSA complaint #11165630 — an unverified report by a vehicle owner.
at 150,000 milesShawnee, KS
SERVICE BRAKES
TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 45 MPH, THE RE-GEN BRAKE DISABLED WARNING INDICATOR ILLUMINATED AND THE BRAKES FAILED TO OPERATE AS INTENDED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #11162903 — an unverified report by a vehicle owner.
at 155,000 milesLOS Angeles, CA
ELECTRICAL SYSTEM
STOP SAFELY NOW CHIMES AND DISPLAYED ON DASH FOLLOWED BY NO ACCELERATION UNTIL VEHICLE STALLS AND STOPS.STARTS RIGHT BACK UP BUT CONTINUES TO HAPPEN ESPECIALLY IN LA RUSH HOUR TRAFFIC. VERY DANGEROUS! HAD RECALL WORK DONE ON THE MECS 3YRS AGO BUT PROBLEM HAS CONTINUED. THIS HAPPENS WHILE IN MOTION ON THE 110 FREEWAY IN DOWNTOWN LOS ANGLELES, CA. COULD BE THE ELECTRIC THROTTLE BODY OR REAR ACTUATOR. OR ANY OTHER COMPONENT THAT WORKS WITH THE ELECTRIC MOTOR AND BATTERY.
NHTSA complaint #11156589 — an unverified report by a vehicle owner.
at 155,000 milesLOS Angeles, CA
ENGINE
STOP SAFELY NOW CHIMES AND DISPLAYED ON DASH FOLLOWED BY NO ACCELERATION UNTIL VEHICLE STALLS AND STOPS.STARTS RIGHT BACK UP BUT CONTINUES TO HAPPEN ESPECIALLY IN LA RUSH HOUR TRAFFIC. VERY DANGEROUS! HAD RECALL WORK DONE ON THE MECS 3YRS AGO BUT PROBLEM HAS CONTINUED. THIS HAPPENS WHILE IN MOTION ON THE 110 FREEWAY IN DOWNTOWN LOS ANGLELES, CA. COULD BE THE ELECTRIC THROTTLE BODY OR REAR ACTUATOR. OR ANY OTHER COMPONENT THAT WORKS WITH THE ELECTRIC MOTOR AND BATTERY.
NHTSA complaint #11156589 — an unverified report by a vehicle owner.
at 155,000 milesLOS Angeles, CA
FUEL/PROPULSION SYSTEM
STOP SAFELY NOW CHIMES AND DISPLAYED ON DASH FOLLOWED BY NO ACCELERATION UNTIL VEHICLE STALLS AND STOPS.STARTS RIGHT BACK UP BUT CONTINUES TO HAPPEN ESPECIALLY IN LA RUSH HOUR TRAFFIC. VERY DANGEROUS! HAD RECALL WORK DONE ON THE MECS 3YRS AGO BUT PROBLEM HAS CONTINUED. THIS HAPPENS WHILE IN MOTION ON THE 110 FREEWAY IN DOWNTOWN LOS ANGLELES, CA. COULD BE THE ELECTRIC THROTTLE BODY OR REAR ACTUATOR. OR ANY OTHER COMPONENT THAT WORKS WITH THE ELECTRIC MOTOR AND BATTERY.
NHTSA complaint #11156589 — an unverified report by a vehicle owner.
Ogden, UT
STEERING
CAR HAS BEEN ROCK SOLID RELIABLE UP UNTIL 3 WEEKS AGO. DRIVING NORMALLY ON CITY STREETS THE CAR ABRUPTLY SHUT DOWN THE HYBRID AND ICE PROPULSION UNITS. STEERING FROZE UP AND IT WAS LIKE PUTTING THE BRAKES ON IT STRANDED ME IN THE MIDDLE OF TRAFFIC CAUSING DELAYS FOR OTHER DRIVERS AND A DANGEROUS OBSTRUCTION. THE CAR HAS NO LIMP MODE TO ALLOW FOR SAFELY GETTING OUT OF TRAFFIC. IT HAD TO BE TOWED. FORD DEALER HAS HAD CAR FOR 3 WEEKS AND ARE STILL UNCERTAIN AS TO WHAT CAUSED THE UNSAFE SHUTDOWN.
NHTSA complaint #11142198 — an unverified report by a vehicle owner.
Ogden, UT
ELECTRICAL SYSTEM
CAR HAS BEEN ROCK SOLID RELIABLE UP UNTIL 3 WEEKS AGO. DRIVING NORMALLY ON CITY STREETS THE CAR ABRUPTLY SHUT DOWN THE HYBRID AND ICE PROPULSION UNITS. STEERING FROZE UP AND IT WAS LIKE PUTTING THE BRAKES ON IT STRANDED ME IN THE MIDDLE OF TRAFFIC CAUSING DELAYS FOR OTHER DRIVERS AND A DANGEROUS OBSTRUCTION. THE CAR HAS NO LIMP MODE TO ALLOW FOR SAFELY GETTING OUT OF TRAFFIC. IT HAD TO BE TOWED. FORD DEALER HAS HAD CAR FOR 3 WEEKS AND ARE STILL UNCERTAIN AS TO WHAT CAUSED THE UNSAFE SHUTDOWN.
NHTSA complaint #11142198 — an unverified report by a vehicle owner.
Ogden, UT
FUEL/PROPULSION SYSTEM
CAR HAS BEEN ROCK SOLID RELIABLE UP UNTIL 3 WEEKS AGO. DRIVING NORMALLY ON CITY STREETS THE CAR ABRUPTLY SHUT DOWN THE HYBRID AND ICE PROPULSION UNITS. STEERING FROZE UP AND IT WAS LIKE PUTTING THE BRAKES ON IT STRANDED ME IN THE MIDDLE OF TRAFFIC CAUSING DELAYS FOR OTHER DRIVERS AND A DANGEROUS OBSTRUCTION. THE CAR HAS NO LIMP MODE TO ALLOW FOR SAFELY GETTING OUT OF TRAFFIC. IT HAD TO BE TOWED. FORD DEALER HAS HAD CAR FOR 3 WEEKS AND ARE STILL UNCERTAIN AS TO WHAT CAUSED THE UNSAFE SHUTDOWN.
NHTSA complaint #11142198 — an unverified report by a vehicle owner.
at 94,000 milesChicago, IL
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO ROESCH FORD (333 W GRAND AVE, BENSENVILLE, IL 60106, (630) 279-6000) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11129986 — an unverified report by a vehicle owner.
at 152,788 milesColumbia, MO
SERVICE BRAKES
HEADING WEST ON THE INTERSTATE I TOOK THE OFF RAMP AND CAME TO A STOP. AS I WAS STOPPING A TONE RANG OUT, THE ABS LIGHT, AND BRAKE WARNING LIGHT CAME ON. THE BRAKES DIDN'T FEEL AS STIFF AS THEY SHOULD HAVE BUT I DID COME TO A STOP AS I WASN'T TRAVELING VERY FAST WHILE APPROACHING THE STOP SIGN. I TURNED LEFT AND PROCEEDED OVER THE OVERPASS TOWARDS A SIDE ROAD WHEN A CAR THAT HAD COME UP THE OFF RAMP FROM THE EASTBOUND LANE ROLLED THE STOP SIGN AND STOPPED WITH THE NOSE OF THEIR VEHICLE IN MY LANE. I NEARLY PUT THE BRAKE PEDAL THROUGH THE FLOOR AND HAD LITTLE TO NO BRAKES TO STOP ME. I AND MADE A SPLIT SECOND DECISION TO SWERVE AROUND THE CAR, DRIVING IN THE ONCOMING LANE AS I WAS ABLE VERIFY THERE WAS NO ONCOMING TRAFFIC. ONCE I PULLED OVER ON A SIDE ROAD I NOTICED THE DISPLAY IN THE DASH READ "REGEN BRAKE DISABLED" I DROVE SLOWLY TO A SMALL CAR SALES LOT WITH AN AUTO SHOP AND THEY RESEARCHED FOR A FEW MINUTES AND TOLD ME I WOULD HAVE TO TAKE IT TO A DEALER TO REPLACE A HYDRAULIC PUMP. THEY WERE ABLE TO FIX THE ISSUE BY DISCONNECTING THE BATTERY FOR A BIT BUT SAID MORE THAN LIKELY THE FIX WOULDN'T LAST. NEXT STOP IS THE FORD DEALER BUT FROM WHAT I'VE READ TONIGHT, MANY OTHER USERS HAVE EXPERIENCED THE SAME ISSUE AND HAVE BEEN QUOTED OVER HALF THE BOOK VALUE OF THE VEHICLE TO FIX THE ISSUE. I WAS GLAD NOT TO SLAM INTO THE PASSENGER DOOR OF THE LADY WHO PULLED OUT IN FRONT OF ME, I WAS GLAD I HAD A CLEAR LANE TO AVOID HER WITHOUT HAVING A HEAD-ON COLLISION BUT I CAN SEE WHERE THIS ISSUE COULD HAPPEN AT THE WRONG TIME AND PLACE AND CAUSE HARM OR LOSS OF LIFE FOR THOSE INVOLVED. BECAUSE I HAD LITTLE TO NO BRAKES WITH THE PEDAL PUSHED ALL THE WAY TO THE FLOOR
NHTSA complaint #11130011 — an unverified report by a vehicle owner.
at 140,000 milesLargo, FL
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHEN THE CONTACT PLACED THE VEHICLE IN PARK, IT BEGAN TO ROLL. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V606000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. *TT UPDATED 11/30/18
NHTSA complaint #11123017 — an unverified report by a vehicle owner.
at 143,544 milesWhite Pigeon, MI
SERVICE BRAKES
ABS BRAKE LIGHT CAME ON, WITH REGEN BRAKE DISENGAGED NOTICE APPEARING, HCU UNIT FAILED, SEEMS TO BE A FREQUENT PROBLEM WITH HYBRID
NHTSA complaint #11101086 — an unverified report by a vehicle owner.