Owners have filed 30 complaints
about the 2009 Mercury Mariner Hybrid with NHTSA between 2010 and 2019.
The largest single group is the steering.
Across this model's run it ranks 4 of 5 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 24
Against the median year of the Mercury Mariner Hybrid. 50 means typical for this
model; 100 means roughly double.
Severity — 34
6.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 17
10% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2009 compares with every other Mercury Mariner Hybrid
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2009 Mercury Mariner Hybrid
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Steering
826.7%
1 crashes, 0 fires · median 107,500 mi
Acceleration & Cruise Control
620.0%
1 crashes, 0 fires · median 81,590 mi
Brakes
413.3%
Median failure at 72,950 miles
Engine & Cooling
413.3%
Median failure at 103,000 miles
Fuel & Propulsion
310.0%
Median failure at 75,000 miles
Electrical System
310.0%
Median failure at 123,250 miles
Stability & Traction Control
13.3%
Median failure at 123,250 miles
Transmission & Drivetrain
13.3%
Median failure at 128,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
26.7%
25,000 – 49,999 miles
516.7%
50,000 – 74,999 miles
13.3%
75,000 – 99,999 miles
723.3%
100,000 – 149,999 miles
1446.7%
150,000+ miles
13.3%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
2009 Mercury Mariner Hybrid 4-DR. w/SAB
—
—
—
20.4% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2010peak 3May 2019
NHTSA investigations into the 2009 Mercury Mariner Hybrid
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
DP15001Opened 1 Apr 2015Closed 14 Jun 2018STEERING:ELECTRIC POWER ASSIST SYSTEM
Loss of power steering while driving
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering i...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 128,400 milesSAN Jose, CACrash
STEERING
POWER STEERING WENT OUT, COULDN'T TURN VEHICLE FAST ENOUGH TO AVOID CRASH. RECALL 14S05.
NHTSA complaint #11186852 — an unverified report by a vehicle owner.
at 14,143 milesPlano, TXCrash
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. THE CONTACT STATED THAT AFTER APPLYING THE BRAKES IN THE PARKING LOT THE VEHICLE ACCELERATED. THE VEHICLE DID NOT RESPOND TO THE BRAKES AND DID NOT STOP UNTIL THE VEHICLE CRASHED INTO A PARKED VEHICLE. AFTER HITTING THE VEHICLE THE RPMS CONTINUED TO INCREASE AND DID NOT STOP UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TOWED TO THE DEALER TO BE INSPECTED. THE POLICE DID NOT FILE A REPORT BECAUSE THEY SAID IT WAS IN A SCHOOL PARKING. THE FAILURE AND CURRENT MILEAGES WERE 14143.
NHTSA complaint #10356004 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 160,000 milesCollierville, TN
STEERING
VEHICLE STEERING IS INTERMITTENTLY GOING OUT AND DRIVER IS UNABLE TO TURN THE VEHICLE. I HAVE CONTACTTED FORD AND THERE IS AN EXISTING RECALL (14S05) FOR THIS VERY ITEM AND MY VEHICLE (YEAR, MAKE & MODEL) IS LISTED BUT THEY SAY MY SPECIFIC VEHICLE DOES NOT QUALIFY.
NHTSA complaint #11209102 — an unverified report by a vehicle owner.
at 128,400 milesSAN Jose, CACrash
STEERING
POWER STEERING WENT OUT, COULDN'T TURN VEHICLE FAST ENOUGH TO AVOID CRASH. RECALL 14S05.
NHTSA complaint #11186852 — an unverified report by a vehicle owner.
at 96,000 milesSeverna Park, MD
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
NHTSA complaint #11142526 — an unverified report by a vehicle owner.
at 66,000 milesRockville, MD
STEERING
ELECTRONIC POWER STEERING MODULE FAILURE, REPLACE ENTIRE MODULE & COLUMN FOR $1698.89. SAID PREVIOUS RECALL WAS PERFORMED AND FORD BEARS NO RESPONSIBILITY.
NHTSA complaint #11132863 — an unverified report by a vehicle owner.
at 128,000 milesShreveport, LA
POWER TRAIN
I WAS ON MY WAY TO DROP MY 3 MONTH OLD OFF AT DAYCARE AND THEN TO WORK. I WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH WITH THE CRUISE CONTROL SET WHEN I FEEL THE CAR START TO JERK BACK AND FORTH A LITTLE. I LOOK AT MY GAUGES ALL ARE NORMAL EXCEPT THE RPM GAUGE IS JUMPING UP AND DOWN THEN ALL OF A SUDDEN IT IS KICK OUT OF CRUISE CONTROL, AND I LOSE ACCELERATION AND A WRENCH LIGHT CAME ON. I WAS ALMOST HIT BY 2 VEHICLES BECAUSE OF THE SUDDEN LOSE ON SPEED. AS I WAS LOSING ACCELERATION, I WAS TRYING NOT TO BRAKE BECAUSE I THOUGHT IT WAS GOING TO DIE. IT DID NOT DIE BUT I WAS NOT ABLE TO GO ANY FASTER THAN 25 -30 MPH. I DROVE IT STRAIGHT TO MY MECHANIC AND GOT THE CODE P2112. THIS IS FOR THE THROTTLE BODY. THERE WAS A RECALL ISSUED ON THIS FOR THE MERCURY MARINERS BUT IT DID NOT INCLUDE THE HYBRIDS. PLEASE HELP
NHTSA complaint #11020561 — an unverified report by a vehicle owner.
at 128,000 milesShreveport, LA
VEHICLE SPEED CONTROL
I WAS ON MY WAY TO DROP MY 3 MONTH OLD OFF AT DAYCARE AND THEN TO WORK. I WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH WITH THE CRUISE CONTROL SET WHEN I FEEL THE CAR START TO JERK BACK AND FORTH A LITTLE. I LOOK AT MY GAUGES ALL ARE NORMAL EXCEPT THE RPM GAUGE IS JUMPING UP AND DOWN THEN ALL OF A SUDDEN IT IS KICK OUT OF CRUISE CONTROL, AND I LOSE ACCELERATION AND A WRENCH LIGHT CAME ON. I WAS ALMOST HIT BY 2 VEHICLES BECAUSE OF THE SUDDEN LOSE ON SPEED. AS I WAS LOSING ACCELERATION, I WAS TRYING NOT TO BRAKE BECAUSE I THOUGHT IT WAS GOING TO DIE. IT DID NOT DIE BUT I WAS NOT ABLE TO GO ANY FASTER THAN 25 -30 MPH. I DROVE IT STRAIGHT TO MY MECHANIC AND GOT THE CODE P2112. THIS IS FOR THE THROTTLE BODY. THERE WAS A RECALL ISSUED ON THIS FOR THE MERCURY MARINERS BUT IT DID NOT INCLUDE THE HYBRIDS. PLEASE HELP
NHTSA complaint #11020561 — an unverified report by a vehicle owner.
at 128,000 milesShreveport, LA
ENGINE
I WAS ON MY WAY TO DROP MY 3 MONTH OLD OFF AT DAYCARE AND THEN TO WORK. I WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH WITH THE CRUISE CONTROL SET WHEN I FEEL THE CAR START TO JERK BACK AND FORTH A LITTLE. I LOOK AT MY GAUGES ALL ARE NORMAL EXCEPT THE RPM GAUGE IS JUMPING UP AND DOWN THEN ALL OF A SUDDEN IT IS KICK OUT OF CRUISE CONTROL, AND I LOSE ACCELERATION AND A WRENCH LIGHT CAME ON. I WAS ALMOST HIT BY 2 VEHICLES BECAUSE OF THE SUDDEN LOSE ON SPEED. AS I WAS LOSING ACCELERATION, I WAS TRYING NOT TO BRAKE BECAUSE I THOUGHT IT WAS GOING TO DIE. IT DID NOT DIE BUT I WAS NOT ABLE TO GO ANY FASTER THAN 25 -30 MPH. I DROVE IT STRAIGHT TO MY MECHANIC AND GOT THE CODE P2112. THIS IS FOR THE THROTTLE BODY. THERE WAS A RECALL ISSUED ON THIS FOR THE MERCURY MARINERS BUT IT DID NOT INCLUDE THE HYBRIDS. PLEASE HELP
NHTSA complaint #11020561 — an unverified report by a vehicle owner.
at 119,000 milesWest Fargo, ND
STEERING
STEERING TORQUE SENSOR IS FAILING, RESULTING IN LOSS OF STEERING CONTROL. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL THAT FORD ALREADY ISSUED FOR THE PROBLEM IN 2014 BUT SHOULD BE.
NHTSA complaint #10956031 — an unverified report by a vehicle owner.
at 130,000 milesBensalem, PA
STEERING
WHILE MAKING A SHARP LEFT TURN ON A CITY STREET THE POWER STEERING ASSIST SYSTEM FAILED COMPLETELY! I BARELY AVOIDED A COLLISION. APPARENTLY THERE HAVE BEEN THOUSANDS OF SIMILAR FAILURES. WHY HASN'T FORD PAID FOR A REPAIR ON A SYSTEM WHICH IS OBVIOUSLY FLAWED AND DANGEROUS WHEN IT FAILS!
NHTSA complaint #10944964 — an unverified report by a vehicle owner.
at 40,000 milesPrinceton, WV
VEHICLE SPEED CONTROL
THROTTLE BODY PROBLEM. ALL OF A SUDDEN I HAD NO POWER AND BARELY MADE IT HOME. I HAD TO BE TOWED TO RAMEY FORD IN PRINCETON, WV THEY REPLACED THROTTLE BODY BUT I HAD TO PAY $100 DEDUCTIBLE. THIS CAR WAS PART OF A CUSTOMER SERVICE ARRANGEMENT WORKED OUT WITH NHTSA BUT THE VIN WAS NOT INCLUDED AND I WAS TOLD IT WAS NOT COVERED FOR COST OF REPLACEMENT . THIS WAS A VERY DANGEROUS SITUATION AND COULD HAVE RESULTED IN AN ACCIDENT. I FEEL THE PART SHOULD HAVE BEEN REPLACED WITHOUT ANY CHARGE SINCE OTHER VEHICLES IN THIS CLASS HAD THE SAME PROBLEM. THERE WAS NO OFFER TO REIMBURSE ME FOR MY TOW SINCE THE VEHICLE WAS TOTALLY DISABLED. THIS WAS A PROBLEM THAT FORD AND THE NHTSA WERE AWARE OF AND MY VEHICLE HAD THE SAME PROBLEM AS OTHERS. I FEEL THAT I SHOULD NOT HAVE TO PAY FOR LABOR OR TOW TO CORRECT A DEFECT.
NHTSA complaint #10929802 — an unverified report by a vehicle owner.
at 40,000 milesPrinceton, WV
FUEL/PROPULSION SYSTEM
THROTTLE BODY PROBLEM. ALL OF A SUDDEN I HAD NO POWER AND BARELY MADE IT HOME. I HAD TO BE TOWED TO RAMEY FORD IN PRINCETON, WV THEY REPLACED THROTTLE BODY BUT I HAD TO PAY $100 DEDUCTIBLE. THIS CAR WAS PART OF A CUSTOMER SERVICE ARRANGEMENT WORKED OUT WITH NHTSA BUT THE VIN WAS NOT INCLUDED AND I WAS TOLD IT WAS NOT COVERED FOR COST OF REPLACEMENT . THIS WAS A VERY DANGEROUS SITUATION AND COULD HAVE RESULTED IN AN ACCIDENT. I FEEL THE PART SHOULD HAVE BEEN REPLACED WITHOUT ANY CHARGE SINCE OTHER VEHICLES IN THIS CLASS HAD THE SAME PROBLEM. THERE WAS NO OFFER TO REIMBURSE ME FOR MY TOW SINCE THE VEHICLE WAS TOTALLY DISABLED. THIS WAS A PROBLEM THAT FORD AND THE NHTSA WERE AWARE OF AND MY VEHICLE HAD THE SAME PROBLEM AS OTHERS. I FEEL THAT I SHOULD NOT HAVE TO PAY FOR LABOR OR TOW TO CORRECT A DEFECT.
NHTSA complaint #10929802 — an unverified report by a vehicle owner.
at 93,000 milesAnnapolis, MD
ENGINE
2009 MERCURY MARINER HYBRID WITH 93000 MILES DRIVING 50 MPH ON A SIX-LANE BLVD. HESITATES BRIEFLY, THEN ACCELERATOR CEASES TO FUNCTION COMPLETELY. DESPITE THE EXTREMELY DANGEROUS SITUATION, WE MANAGED TO MANEUVER THE CAR OFF THE ROAD TO SAFETY. WARNING LIGHT (TRIANGLE WITH EXCLAMATION POINT) AND WARNING MESSAGE "STOP SAFELY NOW". THE CAR COMPUTER KNOWS THERE IS A PROBLEM, WHY DOESN'T FORD? THEY CONDUCTED A "CUSTOMER SATISFACTION PROGRAM" FOR MILLIONS OF ESCAPE AND MARINER OWNERS FOR THIS VERY ISSUE - THROTTLE BODY DEFECT - BUT NOT HYBRIDS. WHY NOT? IT COST US $300 AND NEARLY A MULTI-CAR ACCIDENT. FORD NEEDS TO BE HELD ACCOUNTABLE FOR MANUFACTURERS DEFECTS IN ALL CARS, NOT JUST SOME. PUTTING FAMILIES IN HARM'S WAY BECAUSE FORD DOESN'T HAVE THE INTEGRITY TO TAKE RESPONSIBILITY FOR THEIR VEHICLE ISSUES IS COMPLETELY UNACCEPTABLE. THIS SHOULD BE INVESTIGATED, AND FORD NEEDS TO BE HELD LIABLE.
NHTSA complaint #10924881 — an unverified report by a vehicle owner.
at 105,900 milesOviedo, FL
SERVICE BRAKES
THE ABS SYSTEM TURN OFF, TOOK TO SHOP THEY COULD NOT FINE TROUBLE IT HAD RESET. TODAY SAME THING ABS TURN OFF. WILL TAKE IT IN IF IT DOES NOT RESET. BOTH TIMES THAT IT TURN OFF CAR WAS PARKED AND I WAS JUST STARTING IT TO LEAVE..*I WOULD SEE A WARNING THAT SAYS 'REGEN BRAKE FAILURE.' *THE ABS JUST WENT OUT ONE DAY WHILE COMING HOME FROM THE STORE, AND WOULD RESET WHEN THE CAR SAT FOR A WHILE. AND SYRE WAS NOT FUN TO DRIVE, BUT UNLESS IT STAYED OFF THERE WAS NOT MUCH THEY COULD DO AT FORD TO FINE OUT WHAT WAS GOING ON. IT WENT OFF AND STAYED OFF AND THEN FORD FIXED IT, REPLACED THE ABS MODULE IT HAS BEEN O.K. SINCE THEN. I DID NOT LIKE THE PRICE OF THE REPAIR AT $1933.03. I DO NOT THINK A WOMEN WOULD BE ABLE TO STOP HER CAR IF THIS HAPPEN TO HER WHILE DRIVING YOU NEED TOO MUCH PUSH ON THE BRAKE TO STOP EVEN WHEN GOING SLOW, AND IF GOING THE SPEED POSTED TWO FEET MAYBE*SMCH
NHTSA complaint #10919135 — an unverified report by a vehicle owner.
at 113,000 milesParma Heights, OH
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. WHILE DRIVING 70 MPH ON A HIGHWAY, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER 5 TO 20 MINUTES. THE FAILURE RECURRED SEVEN TIMES PRIOR TO THIS INCIDENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
NHTSA complaint #10909735 — an unverified report by a vehicle owner.
at 88,181 milesAmherst, NY
VEHICLE SPEED CONTROL
I WAS APPROACHING A STOP SIGN GOING ABOUT 15 MPH AND THE APPLIED THE BRAKE. INSTEAD OF STOPPING, THE CAR ACCELERATED AND I HAD TO STEER AROUND A CAR IN THE INTERSECTION TO AVOID AN ACCIDENT. I APPLIED THE EMERGENCY BRAKE AND THREW THE CAR INTO PARK TO STOP IT.
NHTSA complaint #10820879 — an unverified report by a vehicle owner.
at 75,000 milesRiverside, CA
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST POWER AND COULD NOT ACCELERATE OVER 40 MPH. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
NHTSA complaint #10748285 — an unverified report by a vehicle owner.
at 123,250 milesWasilla, AK
ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE ROAD, ALL OF THE WARNING LIGHTS ON THE DASH BOARD CAME ON AND THEN THE BREAKS FAILED. WE WERE ABLE TO GET TO SAFETY AFTER GOING OFF THE ROAD. WHEN TAKEN INTO THE FORD MOTOR COMPANY REPAIR SHOP THEY RESET THE CODES AND SAID EVERYTHING WAS FINE, NO PARTS TO REPAIR. LESS THAN 50 MILES LATER, THE SAME THING HAPPENED AGAIN INJURING 3! THIS TIME IT'S THE ABS MODULE. AFTER CALLING THE FORD MOTOR COMPANY, THEY REFUSE TO ADMIT THERE IS ANY PROBLEM AND NO REASON FOR A RECALL. WE WERE GIVEN THE NHTSA INFORMATION TO MAKE A COMPLAINT AND IF EVENTUALLY NHTSA INFORMS FORD THAT THEY MUST DO A RECALL WE CAN BE GIVEN A REFUND FOR OUR MONEY SPENT ON THIS REPAIR. OUR QUESTION IS WHAT HAPPENS WHEN SOMEONE DIES? DOES IT TAKE THAT BEFORE SOMEONE IS GOING TO DO SOMETHING ABOUT THE KNOWN HYBRID BREAKING PROBLEMS? THE MANGER AT THE FORD MOTOR COMPANY CUSTOMER SERVICE DOESN'T THINK IT'S AN ISSUE WORTH LOOKING INTO ONLY TO SAY THAT A VEHICLE WITH HIGH MILEAGE SHOULD BE TAKEN CARE OF AND REPAIRED BY THE OWNERS. NOT THAT FORD IS RESPONSIBLE FOR FAULTY PARTS! PLEASE NHTSA DO SOMETHING ABOUT THE HYBRID BREAKING SYSTEM BEFORE MULTIPLE PEOPLE CONTINUE TO BE INJURED OR ARE KILLED!
NHTSA complaint #10717782 — an unverified report by a vehicle owner.
at 123,250 milesWasilla, AK
SERVICE BRAKES
WHILE DRIVING DOWN THE ROAD, ALL OF THE WARNING LIGHTS ON THE DASH BOARD CAME ON AND THEN THE BREAKS FAILED. WE WERE ABLE TO GET TO SAFETY AFTER GOING OFF THE ROAD. WHEN TAKEN INTO THE FORD MOTOR COMPANY REPAIR SHOP THEY RESET THE CODES AND SAID EVERYTHING WAS FINE, NO PARTS TO REPAIR. LESS THAN 50 MILES LATER, THE SAME THING HAPPENED AGAIN INJURING 3! THIS TIME IT'S THE ABS MODULE. AFTER CALLING THE FORD MOTOR COMPANY, THEY REFUSE TO ADMIT THERE IS ANY PROBLEM AND NO REASON FOR A RECALL. WE WERE GIVEN THE NHTSA INFORMATION TO MAKE A COMPLAINT AND IF EVENTUALLY NHTSA INFORMS FORD THAT THEY MUST DO A RECALL WE CAN BE GIVEN A REFUND FOR OUR MONEY SPENT ON THIS REPAIR. OUR QUESTION IS WHAT HAPPENS WHEN SOMEONE DIES? DOES IT TAKE THAT BEFORE SOMEONE IS GOING TO DO SOMETHING ABOUT THE KNOWN HYBRID BREAKING PROBLEMS? THE MANGER AT THE FORD MOTOR COMPANY CUSTOMER SERVICE DOESN'T THINK IT'S AN ISSUE WORTH LOOKING INTO ONLY TO SAY THAT A VEHICLE WITH HIGH MILEAGE SHOULD BE TAKEN CARE OF AND REPAIRED BY THE OWNERS. NOT THAT FORD IS RESPONSIBLE FOR FAULTY PARTS! PLEASE NHTSA DO SOMETHING ABOUT THE HYBRID BREAKING SYSTEM BEFORE MULTIPLE PEOPLE CONTINUE TO BE INJURED OR ARE KILLED!
NHTSA complaint #10717782 — an unverified report by a vehicle owner.
at 123,250 milesWasilla, AK
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING DOWN THE ROAD, ALL OF THE WARNING LIGHTS ON THE DASH BOARD CAME ON AND THEN THE BREAKS FAILED. WE WERE ABLE TO GET TO SAFETY AFTER GOING OFF THE ROAD. WHEN TAKEN INTO THE FORD MOTOR COMPANY REPAIR SHOP THEY RESET THE CODES AND SAID EVERYTHING WAS FINE, NO PARTS TO REPAIR. LESS THAN 50 MILES LATER, THE SAME THING HAPPENED AGAIN INJURING 3! THIS TIME IT'S THE ABS MODULE. AFTER CALLING THE FORD MOTOR COMPANY, THEY REFUSE TO ADMIT THERE IS ANY PROBLEM AND NO REASON FOR A RECALL. WE WERE GIVEN THE NHTSA INFORMATION TO MAKE A COMPLAINT AND IF EVENTUALLY NHTSA INFORMS FORD THAT THEY MUST DO A RECALL WE CAN BE GIVEN A REFUND FOR OUR MONEY SPENT ON THIS REPAIR. OUR QUESTION IS WHAT HAPPENS WHEN SOMEONE DIES? DOES IT TAKE THAT BEFORE SOMEONE IS GOING TO DO SOMETHING ABOUT THE KNOWN HYBRID BREAKING PROBLEMS? THE MANGER AT THE FORD MOTOR COMPANY CUSTOMER SERVICE DOESN'T THINK IT'S AN ISSUE WORTH LOOKING INTO ONLY TO SAY THAT A VEHICLE WITH HIGH MILEAGE SHOULD BE TAKEN CARE OF AND REPAIRED BY THE OWNERS. NOT THAT FORD IS RESPONSIBLE FOR FAULTY PARTS! PLEASE NHTSA DO SOMETHING ABOUT THE HYBRID BREAKING SYSTEM BEFORE MULTIPLE PEOPLE CONTINUE TO BE INJURED OR ARE KILLED!
NHTSA complaint #10717782 — an unverified report by a vehicle owner.
at 75,000 milesScottsdale, AZ
VEHICLE SPEED CONTROL
VEHICLE LOSES ALL ABILITY TO CONTROL THE THROTTLE BOTH WHILE AT HIGHWAY SPEED AND WHEN PULLING AWAY FROM A STOP. "WRENCH" FAULT INDICATOR ON THE DASHBOARD ILLUMINATES. RESTARTING THE VEHICLE RESTORES NORMAL OPERATING CONDITIONS UNTIL THE ISSUE REAPPEARS. THERE IS NO FAULT CODE ON OBDII READER AFTER RESTARTING THE ENGINE.
NHTSA complaint #10679147 — an unverified report by a vehicle owner.
at 75,000 milesScottsdale, AZ
ELECTRICAL SYSTEM
VEHICLE LOSES ALL ABILITY TO CONTROL THE THROTTLE BOTH WHILE AT HIGHWAY SPEED AND WHEN PULLING AWAY FROM A STOP. "WRENCH" FAULT INDICATOR ON THE DASHBOARD ILLUMINATES. RESTARTING THE VEHICLE RESTORES NORMAL OPERATING CONDITIONS UNTIL THE ISSUE REAPPEARS. THERE IS NO FAULT CODE ON OBDII READER AFTER RESTARTING THE ENGINE.
NHTSA complaint #10679147 — an unverified report by a vehicle owner.
at 75,000 milesScottsdale, AZ
FUEL/PROPULSION SYSTEM
VEHICLE LOSES ALL ABILITY TO CONTROL THE THROTTLE BOTH WHILE AT HIGHWAY SPEED AND WHEN PULLING AWAY FROM A STOP. "WRENCH" FAULT INDICATOR ON THE DASHBOARD ILLUMINATES. RESTARTING THE VEHICLE RESTORES NORMAL OPERATING CONDITIONS UNTIL THE ISSUE REAPPEARS. THERE IS NO FAULT CODE ON OBDII READER AFTER RESTARTING THE ENGINE.
NHTSA complaint #10679147 — an unverified report by a vehicle owner.
at 148,000 milesSAN Diego, CA, CA
VEHICLE SPEED CONTROL
MY CAR, ON 4-5 OCCASIONS NOW, HAS LOST ALL POWER WHILE TRAVELING ON THE FREEWAY AT ABOUT 80 MILES PER HOUR. I CALLED FORD BECAUSE OF THE ELECTRONIC THROTTLE BODY CUSTOMER SATISFACTION PROGRAM AND MY VEHICLE DOES NOT QUALIFY BECAUSE OF THE ASSEMBLY PLANT THAT THE CAR WAS BUILT AT. I CAN ATTEST THAT MY VEHICLE IS DOING THE SAME EXACT THING THAT IS DESCRIBED IN THE ACCOUNTS OF THE PROBLEM WITH THE THROTTLE - WITHOUT QUESTION. I URGE YOU TO EXPAND THE PROGRAM THAT FORD IS BEING REQUIRED TO DO FOR THIS MASSIVE (OVER 1 MILLION VEHICLE) PROBLEM. THIS APPEARS TO ME TO GO BEYOND A PLANT ISSUE TO AN ENGINEERING ISSUE WITH THE PART ITSELF.
NHTSA complaint #10641710 — an unverified report by a vehicle owner.
at 148,000 milesSAN Diego, CA, CA
ELECTRICAL SYSTEM
MY CAR, ON 4-5 OCCASIONS NOW, HAS LOST ALL POWER WHILE TRAVELING ON THE FREEWAY AT ABOUT 80 MILES PER HOUR. I CALLED FORD BECAUSE OF THE ELECTRONIC THROTTLE BODY CUSTOMER SATISFACTION PROGRAM AND MY VEHICLE DOES NOT QUALIFY BECAUSE OF THE ASSEMBLY PLANT THAT THE CAR WAS BUILT AT. I CAN ATTEST THAT MY VEHICLE IS DOING THE SAME EXACT THING THAT IS DESCRIBED IN THE ACCOUNTS OF THE PROBLEM WITH THE THROTTLE - WITHOUT QUESTION. I URGE YOU TO EXPAND THE PROGRAM THAT FORD IS BEING REQUIRED TO DO FOR THIS MASSIVE (OVER 1 MILLION VEHICLE) PROBLEM. THIS APPEARS TO ME TO GO BEYOND A PLANT ISSUE TO AN ENGINEERING ISSUE WITH THE PART ITSELF.
NHTSA complaint #10641710 — an unverified report by a vehicle owner.
at 148,000 milesSAN Diego, CA, CA
FUEL/PROPULSION SYSTEM
MY CAR, ON 4-5 OCCASIONS NOW, HAS LOST ALL POWER WHILE TRAVELING ON THE FREEWAY AT ABOUT 80 MILES PER HOUR. I CALLED FORD BECAUSE OF THE ELECTRONIC THROTTLE BODY CUSTOMER SATISFACTION PROGRAM AND MY VEHICLE DOES NOT QUALIFY BECAUSE OF THE ASSEMBLY PLANT THAT THE CAR WAS BUILT AT. I CAN ATTEST THAT MY VEHICLE IS DOING THE SAME EXACT THING THAT IS DESCRIBED IN THE ACCOUNTS OF THE PROBLEM WITH THE THROTTLE - WITHOUT QUESTION. I URGE YOU TO EXPAND THE PROGRAM THAT FORD IS BEING REQUIRED TO DO FOR THIS MASSIVE (OVER 1 MILLION VEHICLE) PROBLEM. THIS APPEARS TO ME TO GO BEYOND A PLANT ISSUE TO AN ENGINEERING ISSUE WITH THE PART ITSELF.
NHTSA complaint #10641710 — an unverified report by a vehicle owner.