69 of the
314 complaints filed about the Mercury Mariner Hybrid
are about the engine —
22% of everything owners reported.
The worst model year for it is 2008.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANDY MOHR FORD LOCATED AT 2713 E. MAIN ST, PLAINFIELD, IN 46168 HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
NHTSA complaint #11328361 — an unverified report by a vehicle owner.
STOP SAFELY NOW CHIMES AND DISPLAYED ON DASH FOLLOWED BY NO ACCELERATION UNTIL VEHICLE STALLS AND STOPS.STARTS RIGHT BACK UP BUT CONTINUES TO HAPPEN ESPECIALLY IN LA RUSH HOUR TRAFFIC. VERY DANGEROUS! HAD RECALL WORK DONE ON THE MECS 3YRS AGO BUT PROBLEM HAS CONTINUED. THIS HAPPENS WHILE IN MOTION ON THE 110 FREEWAY IN DOWNTOWN LOS ANGLELES, CA. COULD BE THE ELECTRIC THROTTLE BODY OR REAR ACTUATOR. OR ANY OTHER COMPONENT THAT WORKS WITH THE ELECTRIC MOTOR AND BATTERY.
NHTSA complaint #11156589 — an unverified report by a vehicle owner.
I WAS DRIVING MY 2006 MERCURY MARINER HYBRID DOWN THE ROAD GOING APPROXIMATELY 35-40 MPH. THE VEHICLE SHUT OFF AND THE DASH READ STOP SAFELY NOW. I COULD STILL STEER AND BRAKE. IT WOULD NOT RESTART RIGHT AWAY. I TRIED RESTARTING IN ABOUT A HALF AN HOUR AND IT STARTED. I THEN DROVE FOR APPROXIMATELY 100 YARDS AND THE VEHICLE SHUT OFF AGAIN AND THE SAME DASH READING . I FINALLY AFTER SEVERAL ATTEMPTS TO GETBACKHOMEWITHTHISHAPPENINGABOUTEVERY100YARDS.IHADTHECARTOWEDTOMYLOCALMECHANICANDWASTOLDTHATINEEDEDTOCONTACTFORDDEALERSHIPBECAUSE:RECALLSUBJECT:MOTORELECTRONICSCOOLANTPUMPFAILUREREPORTRECEIPTDATE:SEP03,2014NHTSA CAMPAIGN NUMBER: 14V526000 COMPONENT(S): HYBRID PROPULSION SYSTEM POTENTIAL NUMBER OF UNITS AFFECTED: 70,209 ALL PRODUCTS ASSOCIATED WITH THIS RECALL VEHICLE MAKE MODEL MODEL YEAR(S) FORD ESCAPE 2005-2008 MERCURY MARINER 2006-2008DETAILSMANUFACTURER: FORD MOTOR COMPANYSUMMARY:FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2005-2008 FORD ESCAPE HYBRID ELECTRIC VEHICLES MANUFACTURED OCTOBER 13, 2003, TO JUNE 20, 2008, AND 2006-2008 MERCURY MARINER HYBRID ELECTRIC VEHICLES MANUFACTURED JUNE 10, 2005, TO JUNE 20, 2008. THE COOLANT PUMP FOR THE HYBRID SYSTEM MAY FAIL RESULTING IN THE HYBRID ELECTRONICS OVERHEATING. CONSEQUENCE:IF THE HYBRID ELECTRONICS SYSTEM OVERHEATS, IT MAY SHUT DOWN THE POWERTRAIN, RESULTING IN A STALL-LIKE CONDITION, INCREASING THE RISK OF A CRASH.REMEDY:FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND REPLACE THE ORIGINAL MOTOR ELECTRONICS COOLANT (MEC) PUMP WITH AN IMPROVED BRUSHLESS PUMP, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OCTOBER 27, 2014. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FORTHISRECALLIS14S19.NOTES:OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETYADMINISTRATIONVEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GOTOWWW.SAFERCAR.GOV.
NHTSA complaint #11155944 — an unverified report by a vehicle owner.
THE CAR SHUTS DOWN THE POWERTRAIN, RESULTING IN A STALL-LIKE CONDITION, AND READS PULL OVER SAFELY NOW. THIS HAPPENS WITHOUT WARNING WHILE DRIVING DOWN CITY STREET AND WHILE PARKED.
NHTSA complaint #11155608 — an unverified report by a vehicle owner.
I WAS DRIVING THE VEHICLE AND ALL OF THE SUDDEN ENGINE SHUTS DOWN AND DASH READS PULL OVER SAFELY NOW. IT WOULD NOT START BACK UP RIGHT AWAY. I TRIED STARTING IT ABOUT A HALF HOUR LATER AND IT STARTED. I DROVE MAYBE 100 YARDS AND THE VEHICLE DID THE SAME THING. I FINALLY GOT IT TO OUR DRIVEWAY AND IT SHUT OFF AGAIN. IT CONTINUES TO DO THE SAME THING.EVEN WHEN NOT DRIVING IT.
NHTSA complaint #11155676 — an unverified report by a vehicle owner.
I WAS ON MY WAY TO DROP MY 3 MONTH OLD OFF AT DAYCARE AND THEN TO WORK. I WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH WITH THE CRUISE CONTROL SET WHEN I FEEL THE CAR START TO JERK BACK AND FORTH A LITTLE. I LOOK AT MY GAUGES ALL ARE NORMAL EXCEPT THE RPM GAUGE IS JUMPING UP AND DOWN THEN ALL OF A SUDDEN IT IS KICK OUT OF CRUISE CONTROL, AND I LOSE ACCELERATION AND A WRENCH LIGHT CAME ON. I WAS ALMOST HIT BY 2 VEHICLES BECAUSE OF THE SUDDEN LOSE ON SPEED. AS I WAS LOSING ACCELERATION, I WAS TRYING NOT TO BRAKE BECAUSE I THOUGHT IT WAS GOING TO DIE. IT DID NOT DIE BUT I WAS NOT ABLE TO GO ANY FASTER THAN 25 -30 MPH. I DROVE IT STRAIGHT TO MY MECHANIC AND GOT THE CODE P2112. THIS IS FOR THE THROTTLE BODY. THERE WAS A RECALL ISSUED ON THIS FOR THE MERCURY MARINERS BUT IT DID NOT INCLUDE THE HYBRIDS. PLEASE HELP
NHTSA complaint #11020561 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 72 MPH, THE WARNING IMAGE OF A RED EXCLAMATION POINT INSIDE A TRIANGLE ILLUMINATED AND THE ENGINE STALLED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE AND, AFTER A FEW MINUTES, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11013429 — an unverified report by a vehicle owner.
2009 MERCURY MARINER HYBRID WITH 93000 MILES DRIVING 50 MPH ON A SIX-LANE BLVD. HESITATES BRIEFLY, THEN ACCELERATOR CEASES TO FUNCTION COMPLETELY. DESPITE THE EXTREMELY DANGEROUS SITUATION, WE MANAGED TO MANEUVER THE CAR OFF THE ROAD TO SAFETY. WARNING LIGHT (TRIANGLE WITH EXCLAMATION POINT) AND WARNING MESSAGE "STOP SAFELY NOW". THE CAR COMPUTER KNOWS THERE IS A PROBLEM, WHY DOESN'T FORD? THEY CONDUCTED A "CUSTOMER SATISFACTION PROGRAM" FOR MILLIONS OF ESCAPE AND MARINER OWNERS FOR THIS VERY ISSUE - THROTTLE BODY DEFECT - BUT NOT HYBRIDS. WHY NOT? IT COST US $300 AND NEARLY A MULTI-CAR ACCIDENT. FORD NEEDS TO BE HELD ACCOUNTABLE FOR MANUFACTURERS DEFECTS IN ALL CARS, NOT JUST SOME. PUTTING FAMILIES IN HARM'S WAY BECAUSE FORD DOESN'T HAVE THE INTEGRITY TO TAKE RESPONSIBILITY FOR THEIR VEHICLE ISSUES IS COMPLETELY UNACCEPTABLE. THIS SHOULD BE INVESTIGATED, AND FORD NEEDS TO BE HELD LIABLE.
NHTSA complaint #10924881 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. WHILE DRIVING 70 MPH ON A HIGHWAY, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AFTER 5 TO 20 MINUTES. THE FAILURE RECURRED SEVEN TIMES PRIOR TO THIS INCIDENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
NHTSA complaint #10909735 — an unverified report by a vehicle owner.
AFTER HAVING A NEW WATER COOLANT PUMP (THE FOURTH ONE IN MY MARINER HYBRID) AND A NEW THROTTLE BODY BEING PUT INTO MY CAR BY A FORD DEALERSHIP, MY CAR IS STILL HAVING THE SAME PROBLEMS. NOW A "SERVICE EMISSION SYS" WARNING HAS COME ON, AND BEING UNDER 150,000 MILES STILL I CONTACTED FORD TO SEE WHAT COULD BE DONE SINCE IT WAS "FIXED" BY THEM BUT STILL HAS A PROBLEM RELATED TO THE ELECTRICAL HYBRID POWERTRAIN, AND FORD SAYS THERE IS NOTHING ELSE THAT CAN BE DONE, EVEN THOUGH IT CLEARLY IS UNDER THE WARRANTY THAT THEY CREATED DUE TO THE FAILURES OF BOTH PARTS.
NHTSA complaint #10871814 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE STALLED AND THE INSTRUMENT PANEL DISPLAYED A TRIANGLE WITH AN EXCLAMATION POINT. THE PANEL DISPLAYED THAT THE DRIVER NEEDED TO PULL OVER IMMEDIATELY. THE CONTACT PULLED OVER AND THE IGNITION HAD TO BE TURNED TO THE OFF POSITION FOR A FEW MINUTES IN ORDER FOR THE VEHICLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MOTOR ELECTRONIC COOLANT PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NO LONGER INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
NHTSA complaint #10819598 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COOLANT PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA complaint #10763589 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST POWER AND COULD NOT ACCELERATE OVER 40 MPH. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
NHTSA complaint #10748285 — an unverified report by a vehicle owner.
I WAS DRIVING DOWN THE STREET, AND SUDDENLY, THE "STOP SAFELY" LIGHT CAME. THE ENGINE SHUT OFF AND THE TEMPERATURE LIGHT CAME ON IN THE DASH. I WAS ABLE TO GET MY CAR STARTED AFTER ABOUT 30-45 SECONDS. I STARTED DRIVING AGAIN, BUT IT SHUT DOWN AGAIN A COUPLE MINUTES LATER. IT HAS BEEN OCCURRING INTERMITTENTLY SINCE THAT DAY, WITH TODAY BEING THE MOST RECENT. I CALLED FORD MOTORS TODAY AND WAS INFORMED THAT MY CAR IS ON THE RECALL LIST. THEY NEVER SENT A LETTER TO ME. THE REPRESENTATIVE REFERRED ME TO THE CLOSEST DEALERSHIP IN MY AREA, AND ADVISED ME THAT ANY REPAIRS WILL BE FREE OF CHARGE. I DON'T UNDERSTAND WHY FORD MOTORS WOULD PROGRAM THIS VEHICLE TO COMPLETELY SHUT DOWN DURING TRAVEL. GOD FORBID IF THIS HAPPENS WHILE DRIVING ON A HIGHWAY. THIS IS A VERY DANGEROUS SO CALLED "SAFETY FEATURE", WHICH NEEDS TO BE DISCONTINUED IN THE FUTURE.
NHTSA complaint #10725412 — an unverified report by a vehicle owner.
MY SON WAS DRIVING TO HIS WORK AS AN EMT. I ALLOWED HIM TO USE MY MARINER. TRAVELING APPROX 65MPH ON THE 5 FREEWAY SOUTH IN SUNLAND, HE HEARD THE ROD GO AND SAW THE LIGHTS ON THE DASH INDICATE THE ENGINE OVERHEATING. HE PULLED OFF THE 5 FREEWAY AND PARKED WEAR IT WAS SAFE AND CALLED FOR HELP. I HAD AAA PICKUP THE VEHICLE AND BRING IT TO THE MECHANIC IN WESTLAKE VILLAGE CA. THEY INDICATED TO ME THAT THE ENGINE HAD THROWN A ROD AND WOULD NEED TO BE REPLACED. THEY THOUGHT IT MIGHT HAVE RUN OUT OF OIL OR SOMETHING ELSE, BUT BOTTOM LINE WAS THAT THE ENGINE WAS DESTROYED. THEY QUOTED ME A PRICE OF $15,000 MINIMUM TO FIX, SO I HAD IT TOWED TO MY DRIVEWAY WHERE IT HAS REMAINED SINCE. IT WASN'T' FOR 10 MONTHS LATER WE WOULD GET ANY INDICATION THAT SOMETHING ELSE MIGHT HAVE CAUSED THIS TO HAPPEN. I LAST SERVICED MY MARINER IN MARCH & MAY OF 2013. MY NEW CONCERN PUTTING 2+2 TOGETHER, IS THAT THOUGH THE CAR WAS DUE FOR AN OIL CHANGE, COULD THIS CATASTROPHIC EVENT HAVE BEEN DUE TO THE OVERHEATED COOLANT SYSTEM THAT AS YET HADN'T BEEN RECALLED? ID LIKE TO SEE IF ANY OTHER MERCURY/FORD CUSTOMERS EXPERIENCED THIS.
NHTSA complaint #10702430 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 MERCURY MARINER HYBRID. WHILE DRIVING AT VARIOUS SPEEDS, THE HIGH TEMPERATURE WARNING SENSOR LIGHT ILLUMINATED BEFORE THE VEHICLE OVERHEATED AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE HYBRID FANS WERE FAULTY AND NEEDED TO BE REPLACED. THE FANS WERE REPLACED AND THE FAILURE WAS REMEDIED. THE CONTACT ALSO INDICATED THAT THE ABS BRAKING SYSTEM MALFUNCTIONED DUE TO A FAULTY ABS MODULE THAT WAS DAMAGED WHEN THE ENGINE OVERHEATED. THE ABS WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10694871 — an unverified report by a vehicle owner.
EXPERIENCED TWO IN-TRAFFIC DRIVE-TRAIN SHUT-DOWNS AS DANGEROUS AS THE G.M. IGNITION SWITCH MALFUNCTIONS... TRAVELING IN 60MPH-70MPH NIGHT-TIME VALENTINE'S NIGHT FREEWAY TRAFFIC ON THE I-405 IN SANTA ANA, CA. IN THE #3 LANE OF 5 LANES, THE CHECK ENGINE WARNING LIGHT SUDDENLY FLASHED ON - ACCOMPANIED BY THE `SCREECH' OF THE `CHECK GAUGES' TONE - AND THE DRIVE-TRAIN LOST ALL POWER -- ALONG WITH THE ABSOLUTELY WORTHLESS TEXT "STOP SAFELY NOW". WITH NO POWER STEERING, AND LIMITED BRAKE BOOSTER RESERVES, I ACTIVATED THE HAZARD FLASHERS - AND THANKS TO ALERT AND COURTEOUS TRAFFIC, WAS ABLE TO STOP IN A "REVERSE GORE-POINT" BETWEEN THE FREEWAY LANES AND AN OUTSIDE TRANSITION ROAD. THINGS COULD HAVE COME OUT FAR-WORSE IF OVERTAKING DRIVERS HAD BEEN INATTENTIVE - OR WE HAD TO CROSS THE PATH OF A BIG-RIG WITH LIMITED BRAKING- OR STEERING CAPABILITIES. AS AN ACCIDENT RECONSTRUCTIONIST, THIS IS UNACCEPTABLE. THIS IS THE SECOND OF OUR FAMILY'S FOMOCO HYBRIDS TO EXPERIENCE SUCH IN-USE DRIVE-TRAIN SHUT-DOWNS THAT PROVIDE THE DRIVER WITH NO USABLE WARNINGS OF IMPENDING DOOM - NOT EVEN "LIMP-AWAY POWER" ... THE "AFTER-IT'S-TOO-LATE" MESSAGE-PANEL MIGHT AS WELL DISPLAY "KISS YOUR A$$ GOODBYE". THE IDIOT FOMOCO ENGINEERS WHO DECIDED TO "PROTECT" THE HYBRID BATTERY BY "STALLING" THE VEHICLE ON THE FREEWAY OBVIOUSLY NEVER CONSIDERED WHAT A FREEWAY-SPEED REAR-END IMPACT WOULD DO TO THEIR PRECIOUS BATTERY...OR TO THE "REPLACEABLE" LIVING OCCUPANTS OF THE VEHICLE.
NHTSA complaint #10683675 — an unverified report by a vehicle owner.
EXPERIENCED THE SECOND OF TWO IN-TRAFFIC DRIVE-TRAIN SHUT-DOWNS AS DANGEROUS AS THE G.M. IGNITION SWITCH MALFUNCTIONS (SEE ODI#: 10683675) OUR INITIAL STOPPING PLACE - IN A "REVERSE GORE-POINT" BETWEEN THE N/B FREEWAY LANES OF THE I-405 FREEWAY IN SANTA ANA, CA AND AN OUTSIDE TRANSITION ROAD WAS UNSAFE IN THE FULL-DARKNESS OF A NON-ILLUMINATED HIGH-SPEED INTERSECTION; WITH TRAFFIC ZOOMING BY ON BOTH SIDES, WITH THE FLASHERS STILL ACTIVE, I RES-STARTED THE ENGINE -- ALL DASH WARNINGS CYCLED ON THEN OFF NORMALLY; ON A DISTINCT UP-GRADE, I REVV'D THE ENGINE AGAINST THE SERVICE BRAKES, AND WATCHED FOR A SUITABLE GAP IN TRAFFIC OVER-TAKING US ON OUR RIGHT SIDE. SEEING SUCH A GAP, I RELEASED THE SERVICE BRAKES AND ACCELERATED TO 30 MPH TOWARDS THE OUTER SHOULDER...BUT ONLY MADE IT PART-WAY ACROSS THE 2 LANES WHEN THE SECOND SHUT-DOWN OCCURRED...THE SAME "CHECK ENGINE" LIGHT...THE SAME SQUEALING ENUNCIATOR TONE... THE SAME WORTHLESS "STOP SAFELY NOW" MESSAGE AND AGAIN, THANKS TO COURTEOUS AND ALERT OVER-TAKING DRIVERS, I WAS ABLE TO COAST TO A RELATIVELY BROAD SHOULDER SECTION BESIDE A `DISAPPEARING' RIGHT TRAVEL LANE. IT WAS NOW 7:55PM. WE WERE ON OUR CELL PHONE TO THE AAA WHEN A HIGHWAY PATROL OFFICER STOPPED BEHIND US TO CHECK OUR SITUATION, AND PROVIDE ADDITIONAL PROTECTION UNTIL A TOW-TRUCK COULD ARRIVE ON-SCENE. THIS IS THE SECOND OF OUR FAMILY'S FOMOCO HYBRIDS TO EXPERIENCE SUCH IN-USE DRIVE-TRAIN SHUT-DOWNS THAT PROVIDE THE DRIVER WITH NO USABLE WARNINGS OF IMPENDING DOOM - NOT EVEN "LIMP-AWAY POWER" ... THE "AFTER-IT'S-TOO-LATE" MESSAGE-PANEL MIGHT AS WELL DISPLAY "KISS YOUR A$$ GOODBYE". THE IDIOT FOMOCO ENGINEERS WHO DECIDED TO "PROTECT" THE HYBRID BATTERY BY "STALLING" THE VEHICLE ON THE FREEWAY OBVIOUSLY NEVER CONSIDERED WHAT A FREEWAY-SPEED REAR-END IMPACT WOULD DO TO THEIR PRECIOUS BATTERY...OR TO THE "REPLACEABLE" LIVING OCCUPANTS OF THE VEHICLE.
NHTSA complaint #10683684 — an unverified report by a vehicle owner.
JUST AFTER STARTING MY CAR AND DRIVING DOWN MY STREET AT ~5MPH, THERE WAS A WARNING SYMBOL (RED TRIANGLE) AND THEN MESSAGE SAYING "STOP SAFELY NOW." THE VEHICLE THEN LOST POWER STEERING, AND POWER TO THE ENGINE. I RESTARTED THE CAR AND MADE IT ~100FT AND THE SAME THING HAPPENED AGAIN. THIS ALSO HAPPENED SEVERAL TIMES PREVIOUSLY ON THE HIGHWAY TRAVELING ~65MPH AND WITH THE SAME MESSAGE "STOP SAFELY NOW" MESSAGE APPEARED AND IMMEDIATELY LOST ALL POWER TO STEERING AND THE ENGINE. I WENT TO THE FORD DEALERSHIP AND WAS TOLD TO REPLACE THE HYBRID COOLANT PUMP AND BLEND DOORS AND THIS FIXED THE PROBLEM FOR SEVERAL MONTHS UNTIL TODAY. I HAD ALSO JUST TAKEN THE VEHICLE INTO THE DEALERSHIP FOR A RECALL ON THE POWER STEERING. THIS LOSS OF POWER AND ABILITY TO STEER IS EXTREMELY DANGEROUS! THIS NEEDS TO BE RECALLED!
NHTSA complaint #10664554 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, THE ENGINE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V526000 (HYBRID PROPULSION SYSTEM). HOWEVER, THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE CONTACT BELIEVED THE FAILURE WAS RELATED TO THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
NHTSA complaint #10652694 — an unverified report by a vehicle owner.