Owners have filed 40 complaints
about the 2007 Mercury Mariner with NHTSA between 2006 and 2025.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 7 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 8
Against the median year of the Mercury Mariner. 50 means typical for this
model; 100 means roughly double.
Severity — 26
5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 37
22% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2007 compares with every other Mercury Mariner
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
25.4%
10,000 – 24,999 miles
616.2%
25,000 – 49,999 miles
410.8%
50,000 – 74,999 miles
718.9%
75,000 – 99,999 miles
616.2%
100,000 – 149,999 miles
821.6%
150,000+ miles
410.8%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2006peak 3Nov 2025
NHTSA investigations into the 2007 Mercury Mariner
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE08060Opened 14 Oct 2008Closed 9 Apr 2009TIRES:VALVE
TIRE VALVE CRACKING
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BO...
Recalls on the 2007 Mercury Mariner
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
15V606000
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
Ford Motor Company (Ford) is recalling certain model year 2001-2008 Ford Escape and Mercury Mariner vehicles manufactured March 31, 2001, to September 1, 2009. The affected vehicles are equipped with either a 2.3L or 3.0L engine and have had their CD4E transmission replaced with remanufactured one that was rebuilt between June 11, 2015 through July 15, 2015. These service repair part transmissions have a shift lever bolt that may not be properly tightened. As a result, the shift control lever could disengage from the transmission without warning.
Risk: If the shift lever disengages from the transmission, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the gear selection indicator may show that the transmission is in the "PARK" position, but the vehicle transmission may not actually be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
15E045000
SUSPENSION:FRONT:WHEEL BEARING
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
Risk: Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
14V526000
HYBRID PROPULSION SYSTEM
Ford Motor Company (Ford) is recalling certain model year 2005-2008 Ford Escape hybrid electric vehicles manufactured October 13, 2003, to June 20, 2008, and 2006-2008 Mercury Mariner hybrid electric vehicles manufactured June 10, 2005, to June 20, 2008. The coolant pump for the hybrid system may fail resulting in the hybrid electronics overheating.
Risk: If the hybrid electronics system overheats, it may shut down the powertrain, resulting in a stall-like condition, increasing the risk of a crash.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 168,000 milesJenison, MICrash1 injured
AIR BAGS
REAR-ENDED A SNOW PLOW GOING 30-35 MPH WHEN I WAS GOING 60 MPH AND THE DRIVER-SIDE AIRBAG FAILED TO DEPLOY RESULTING IN SERIOUS INJURY.*DT*JB*DT*JB*DT*DT*JB*JB*DT*JB*JB*DT*JB
NHTSA complaint #11398743 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
San Marcos, CA
ENGINE
90sWhile driving, the vehicle will suddenly display a warning message that says “Stop Safely Now”. When this message appears, the hybrid system overheats and the vehicle immediately loses power. The gasoline engine and electric motor both shut down without warning, even at highway speeds. I am forced to coast to the side of the road, which is extremely dangerous in traffic. This happens after the vehicle has been driven for a short period of time. The cooling fans appear to be running, but the hybrid electronics system overheats and triggers the shutdown safety mode. After waiting for the vehicle to cool down, it will restart, but the problem continues every time the car reaches normal driving temperature. This issue matches the symptoms covered under Ford’s previous safety actions and customer satisfaction programs for the 2005–2008 Ford Escape and Mercury Mariner Hybrid (hybrid electronics overheating and shutdown). The dealership states that no recall appears under my VIN, but the safety failure is identical. The vehicle becomes unsafe and inoperable with no advance warning beyond the brief “Stop Safely Now” message. This defect poses a serious risk of a crash, injury, or death due to the sudden loss of propulsion in traffic.
NHTSA complaint #11701977 — an unverified report by a vehicle owner.
at 168,000 milesJenison, MICrash1 injured
AIR BAGS
REAR-ENDED A SNOW PLOW GOING 30-35 MPH WHEN I WAS GOING 60 MPH AND THE DRIVER-SIDE AIRBAG FAILED TO DEPLOY RESULTING IN SERIOUS INJURY.*DT*JB*DT*JB*DT*DT*JB*JB*DT*JB*JB*DT*JB
NHTSA complaint #11398743 — an unverified report by a vehicle owner.
at 196,000 milesPensacola, FL
UNKNOWN OR OTHER
WHEN SHIFTING INTO GEAR THE VEHICLES WRENCH LIGHT COMES ON AND REGEN DISABLED SHOW UP AND THE VEHICLE WON'T ACCELERATE. I CAN SHUT IT OFF AND BACK ON AND THE WRENCH LIGHT WILL GO AWAY FOR A COUPLE MILES THEN BACK ON WITH THE SAME PROBLEMS
NHTSA complaint #11355541 — an unverified report by a vehicle owner.
at 205,567 milesSAN Antonio, TX
ELECTRICAL SYSTEM
THE RECALL THAT FORD IS RECALLS 2007MERCURY MARINER WHILE DRIVING VEHICLE JUST SHUTS OFF I WAS WITH MY DAUGHTER DRIVING ON THE HIGHWAY LUCKY I WAS ABLE TO SWITCH ALL 4 LANES THE ENGINE GETS HOT TEMPTER GAUGE READING NORMAL IT STAYS IN THE MIDDLE TURN VEHICLE TTB BACK ON PRESS PEDAL NO POWER PUMP THE PEDAL AND HOPES IT STAYS ON ITS BEEN ACTING THREE MONTHS.
NHTSA complaint #11327297 — an unverified report by a vehicle owner.
at 152,000 milesMarion, IN
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. WHILE THE CONTACT'S SON WAS DRIVING THE VEHICLE, THE TRANSMISSION SLIPPED AND WENT INTO OTHER GEARS. WHEN THE VEHICLE WAS IN NEUTRAL, IT SHIFTED INTO DRIVE ON ITS OWN. ON ANOTHER OCCASION, THE CONTACT'S SON STATED THAT THE VEHICLE FELT AS IF IT WERE DRAGGING AFTER IT JUMPED. IN ADDITION, "OVERDRIVE" APPEARED ON THE CONTROL PANEL THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TOWED TO ANOTHER INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 152,000.
NHTSA complaint #11210806 — an unverified report by a vehicle owner.
at 116,245 milesPhiladelphia, PA
ELECTRICAL SYSTEM
TAKATA RECALL I WAS ON THE EXPRESS WAY IN MOTION AND THE CAR SHUT DOWN MEANING THAT ALL OF THE GADGES SHUT DOWN. THEN THE CAR JUST COAST UNTIL I COULD PULL OVER WITHOUT BEING HURT OR HURTING OTHER DRIVERS. NOTHING SHOWED UP JUST SHUT DOWN.
NHTSA complaint #10971929 — an unverified report by a vehicle owner.
at 124,746 milesCenter Harbor, NH
POWER TRAIN
I HAVE JUST FOUND OUT I HAVE LOST 2ND GEAR AND 4TH GEAR IS ON ITS WAY OUT ON MY CAR. APPARENTLY THIS IS A PROBLEM THAT FORD HAS KNOWN ABOUT AT LEAST SINCE 2012, ACCORDING TO AN ONLINE FORD MOTOR COMPANY PUBLICATION, MAYBE EVEN EARLIER. THE PUBLICATION STATES THAT IT AFFECTS 2007-2008 FORD ESCAPES AND MERCURY MARINERS. WHAT I WANT TO KNOW IS, IF THEY KNEW ABOUT IT AT LEAST FIVE YEARS AGO, WHY WASN'T THERE A RECALL AND IF NOT A RECALL, SOME KIND OF FINANCIAL ASSISTANCE/COMPENSATION FOR THE REPAIRS? I'VE SHOPPED AROUND FOR PRICES AND THE BEST I COULD FIND WAS $2200.00 FOR THE REPAIR PLUS ANOTHER $225.00 FOR A RENTAL TO USE WHILE MY CAR IS BEING REPAIRED. THE REPAIR IS GOING TO TAKE 3-5 DAYS.
NHTSA complaint #10956248 — an unverified report by a vehicle owner.
at 100,006 milesPhiladelphia, PA
ELECTRICAL SYSTEM
MY SON WAS USING OUR CAR HE DROVE IT TO WORK... ALL WAS FINE...HE USED THE CAR TO GO GET LUNCH IN THE SHOPPING CENTER... DROVE BACK FROM THE SHOPPING CENTER TO A PARKING SPOT OUTSIDE HIS JOB LOCATION... HE THEN COMPLETED HIS SHIFT AT DICK'S SPORTING GOODS WHERE MY WIFE AND I MET UP WITH HIM...WE ALL PROCEEDED TO OUR CAR AND TRUCK WHICH WERE PARKED ACROSS FROM ONE ANOTHER...MY WIFE AND SON GOT IN THE MERCURY I GOT IN MY TRUCK... MY SON TRIED TO START THE MERCURY BUT IT WOULD NOT TURN OVER...MY WIFE TRIED STILL WOULD NOT TURN OVER ... CHECKED THE BATTERY ALL WAS GOOD SO I THOUGHT MAYBE THE STARTER? HAD IT TOWED , AND A STARTER REPLACED? STILL NOTHING ... MY MECHANIC SAID IT WAS THE MOTOR ? AND I WOULD NEED A NEW MOTOR !!! SO I LOOKED ON LINE AND FOUND SOMETHING ABOUT A CLASS ACTION LAWSUIT INVOLVING MERCURY MARINER 2005 TO 2008 MINE IS A 2007 ? CALLED THEM BUT THE SAID I HAVE TO CONTACT FORD MOTOR COMPANY MY SELF ???? SO THAT IS WHAT LED ME TO YOU!!! CAN YOU HELP?
NHTSA complaint #10949952 — an unverified report by a vehicle owner.
at 100,006 milesPhiladelphia, PA
ENGINE
MY SON WAS USING OUR CAR HE DROVE IT TO WORK... ALL WAS FINE...HE USED THE CAR TO GO GET LUNCH IN THE SHOPPING CENTER... DROVE BACK FROM THE SHOPPING CENTER TO A PARKING SPOT OUTSIDE HIS JOB LOCATION... HE THEN COMPLETED HIS SHIFT AT DICK'S SPORTING GOODS WHERE MY WIFE AND I MET UP WITH HIM...WE ALL PROCEEDED TO OUR CAR AND TRUCK WHICH WERE PARKED ACROSS FROM ONE ANOTHER...MY WIFE AND SON GOT IN THE MERCURY I GOT IN MY TRUCK... MY SON TRIED TO START THE MERCURY BUT IT WOULD NOT TURN OVER...MY WIFE TRIED STILL WOULD NOT TURN OVER ... CHECKED THE BATTERY ALL WAS GOOD SO I THOUGHT MAYBE THE STARTER? HAD IT TOWED , AND A STARTER REPLACED? STILL NOTHING ... MY MECHANIC SAID IT WAS THE MOTOR ? AND I WOULD NEED A NEW MOTOR !!! SO I LOOKED ON LINE AND FOUND SOMETHING ABOUT A CLASS ACTION LAWSUIT INVOLVING MERCURY MARINER 2005 TO 2008 MINE IS A 2007 ? CALLED THEM BUT THE SAID I HAVE TO CONTACT FORD MOTOR COMPANY MY SELF ???? SO THAT IS WHAT LED ME TO YOU!!! CAN YOU HELP?
NHTSA complaint #10949952 — an unverified report by a vehicle owner.
at 10,500 milesBessemer, AL
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. AFTER DRIVING AND PARKING THE VEHICLE, THE CONTACT COULD NOT REMOVE THE KEY FROM THE IGNITION. THE CONTACT HAD TO TURN THE STEERING WHEEL AND MANEUVER THE KEY IN ORDER TO GET IT TO RELEASE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AND WAS GRADUALLY GETTING WORSE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,500.
NHTSA complaint #10836641 — an unverified report by a vehicle owner.
at 100,000 milesVista, CA
SEAT BELTS
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE SEAT BELTS FAILED TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #10692611 — an unverified report by a vehicle owner.
at 111,225 milesMesquite, TX
POWER TRAIN
THE VEHICLE HAD BEEN DRIVING PERFECTLY NORMAL ALL DAY. IN THE EVENING, WHILE DRIVING IN A HEAVILY-TRAFFICKED AREA, UNEXPECTEDLY OUR MARINER WOULD NOT SHIFT OUT OF 1ST GEAR - THE ENGINE REVVED, BUT THE CAR WOULD JUST BARELY MOVE. IT FINALLY SHIFTED INTO 3RD GEAR, BUT NEVER WOULD GO INTO 4TH. ALL THE WHILE, THE O/D LIGHT ON THE INSTRUMENT PANEL WAS GOING ON AND OFF. THIS PATTERN CONTINUED FOR SEVERAL DAYS WHILE WE HAD OUR MARINER INSPECTED AT NUMEROUS REPAIR SHOPS; THE END RESULT WAS THAT WE HAD TO HAVE THE TRANSMISSION REBUILT AT A COST OF $1700. AT ONLY 111,000 MILES! ALL OF THE TRANSMISSION REPAIR SHOPS THAT WE TALKED WITH STATED THAT THIS IS A COMMON OCCURRENCE IN THIS YEAR-MODEL FORD PRODUCT, MANY TIMES WAS FAR LESS MILEAGE THAN OURS HAD.
NHTSA complaint #10650583 — an unverified report by a vehicle owner.
at 87,765 milesNewnan, GA
POWER TRAIN
MY 18 YEAR OLD SON WAS DRIVING MY 2007 MERCURY MARINER, WHEN IT STARTED MAKING LOUD NOISES AND SHAKING LIKE CRAZY, HE WAS BARELY ABLE TO KEEP THE VEHICLE RUNNING TO GET HOME. WHEN MY HUSBAND LOOKED AT VEHICLE AND SAW WHAT IT WAS DOING, HE THINKS THE TRANSMISSION HAS GONE OUT ON IT. WE HAD DRIVEN THE VEHICLE TO CHURCH SUNDAY MORNING (SAME DAY) AND THERE WAS NO SIGNS OR SYMPTOMS OF ANY KIND OF PROBLEM. I PURCHASED THE VEHICLE USED, AND IT HAS NOT HAD A PROBLEM EXCEPT FOR THE SHIFTER HAD TO BE REPLACED ABOUT 3 MONTHS AGO...MECHANIC STATED THAT THERE HAD BEEN SOMETHING SWEET SPILLED INSIDE OF THE SHIFTER, HOWEVER, I DRIVE THE VEHICLE 99.9% OF THE TIME AND I DRINK WATER...... AFTER RESEARCHING AND READING ALL THE COMPLAINTS ON THIS VEHICLE ON THIS WEBSITE, I DO REALIZE THAT THERE IS A MANUFACTURED DEFECT IN THE TRANSMISSION AND THE SHIFTER. HOW AND WHY HAS THERE NOT BEEN A RECALL ON THESE VEHICLES? WHY DIDN'T SOME OF THE WARNING LIGHTS COME ON? WE ARE VERY FORTUNATE THAT THIS HAS NOT HAPPENED BEFORE NOW AND CAUSED US TO HAVE AN ACCIDENT.
NHTSA complaint #10579500 — an unverified report by a vehicle owner.
at 20,000 milesDudley, MA
ENGINE
THE CAR JUST LOST POWER WHILE DRIVING. SURGED A BIT THEN WAS OPERATING AT REDUCED POWER LIKE IT WAS LIMPING EVENTUALLY IT JUST STALLED AND THE GAS WOULD JUST REV THE ENGINE. FORD FIXED THE CAR UNDER WARRANTY. IF THIS HAS HAPPENED AT HIGHWAY SPEEDS IN TRAFFIC IT WOULD HAVE CAUSED A SEVERE ACCIDENT AS CARS WOULD HAVE BEEN DODGING A STALLED CAR AT HIGHWAY SPEEDS-.
NHTSA complaint #10577046 — an unverified report by a vehicle owner.
at 100,000 milesDudley, MA
ENGINE
CAR LOST POWER WHILE DRIVING-- IT OPERATED AT A LIMP AT FIRST-- JUST PRIOR TO THAT WENT FORWARD QUICK, THEN IT JUST STALLED WHILE DRIVING WHILE IN GEAR. THE GAS JUST MADE THE ENGINE REV. THE CAR THE NEXT DAY AFTER GETTING TOWED OPERATED AND THE SAME THING HAPPENED WHILE THE SERVICE STATION TOOK THE CAR FOR A TEST DRIVE. THEY HAD TO TOW IT BACK. THIS SAME PROBLEM WAS FIXED UNDER WARRANTY (20,000 ON APPROX. 03/2008). IT HAPPENED AGAIN. FORD REFUSED TO AGREE THAT THERE IS SOMETHING WRONG WITH THE DESIGN ETC. IF THIS HAD HAPPENED ON THE HIGHWAY AT HIGHWAY SPEEDS THE RESULTS COULD HAVE BEEN TRAGIC. I THINK IT HAS SOMETHING TO DO WITH THE THROTTLE PROBLEM... THE CAR LIMPS JUST AS EVERYONE AS COMPLAINED ABOUT. I HAVE NO IDEA WHAT WAS ACTUALLY FIXED UNDER WARRANTY AS THE PARTS MEAN NOTHING. PISTONS, GASKETS, SENSOR TURBI, HUB PLATE ASY, SEALS, AND MANY OTHER PARTS.
NHTSA complaint #10577052 — an unverified report by a vehicle owner.
at 80,000 milesTrenton, MI
POWER TRAIN
COMING OFF A STOP SIGN, THE VEHICLE WOULD NOT SHIFT INTO SECOND, COULD FEEL IT FINALLY JUMP INTO 3. TOOK IT TO A TRANSMISSION SHOP AND WAS TOLD THE TRANSMISSION HAD NO 2 AND 4TH GEARS. UPON LOOKING ONLINE, TRANSMISSIONS AND POWERTRAINS ARE KNOWN DEFECTS WITH THIS MODEL/YEAR. JUST HAD TO SPEND $2000.00 TO HAVE THIS REPAIRED AS FORD IGNORED PREVIOUS COMPLAINTS FROM CONSUMERS!!
NHTSA complaint #10543821 — an unverified report by a vehicle owner.
at 49,845 milesLexington, SC
STEERING
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE STEERING COLUMN AND THE RACK AND PINION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED THREE MONTHS LATER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 49,845.
NHTSA complaint #10535560 — an unverified report by a vehicle owner.
at 80,000 milesColorado Springs, CO
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT SHE STARTED THE IGNITION AND ATTEMPTED TO REVERSE FROM A RESIDENTIAL DRIVEWAY BUT THE VEHICLE WAS EXTREMELY SLUGGISH. THE CONTACT STATED THAT IT FELT AS IF THE VEHICLE HAD ENGAGED IN NEUTRAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 80,000.
NHTSA complaint #10523965 — an unverified report by a vehicle owner.
at 57,000 milesBelleville, MI
POWER TRAIN
I WAS DRIVING TO WORK AND CAR BEGAN TO MAKE A LOUD RATTLE NOISE, OD LIGHT FLASHED (OD OFF) AND PULLED OVER. I ATTEMPTED TO PULL BACK ON ROAD AND CAR WOULD NOT SHIFT INTO 2ND GEAR. TRANSMISSION PROBLEM. 1800.00 REPAIR. NOW 2013 EXACTLY 3 YEARS LATER AND CAR BEGINS SAME THING ALL OVER AGAIN. DIAGNOSTIC TEST STATES NEEDS NEW TRANSMISSION. TOLD THESE CARS HAVE HAD THESE PROBLEMS FROM THE GET GO. FORD KNOWS THIS! THE PROBLEM IS COOLANT IS LOCATED IN RADIATOR AND DOES NOT KEEP TRANS FROM OVERHEATING. I AM NOW TOLD IT WILL BE 3650.00 FOR ANOTHER TRANS. THIS IS A TOTAL MESS. IT IS NOT FAIR TO THE CONSUMER WHO STILL OWES 16,000.00 ON THIS CAR. I BOUGHT THIS CAR WITH THE HOPES OF REPAIRING MY DAMAGED CREDIT AND MADE ALL ROUTINE SERVICE AND FLUSHES AS SCHEDULED ON TIME. NOW WHAT TO DO? I CANT AFFORD ANOTHER TRANSMISSION, AND AM WITHOUT A CAR AND CONTINUE TO HAVE A CAR PAYMENT OR MY CREDIT THAT I HAVE FINALLY GOT BACK ON TRACK IS RUINED ONCE AGAIN! CAN ANYONE OFFER ME ADVICE ON WHAT TO DO? HELP!
NHTSA complaint #10511020 — an unverified report by a vehicle owner.
at 57,000 milesBelleville, MI
ENGINE
I WAS DRIVING TO WORK AND CAR BEGAN TO MAKE A LOUD RATTLE NOISE, OD LIGHT FLASHED (OD OFF) AND PULLED OVER. I ATTEMPTED TO PULL BACK ON ROAD AND CAR WOULD NOT SHIFT INTO 2ND GEAR. TRANSMISSION PROBLEM. 1800.00 REPAIR. NOW 2013 EXACTLY 3 YEARS LATER AND CAR BEGINS SAME THING ALL OVER AGAIN. DIAGNOSTIC TEST STATES NEEDS NEW TRANSMISSION. TOLD THESE CARS HAVE HAD THESE PROBLEMS FROM THE GET GO. FORD KNOWS THIS! THE PROBLEM IS COOLANT IS LOCATED IN RADIATOR AND DOES NOT KEEP TRANS FROM OVERHEATING. I AM NOW TOLD IT WILL BE 3650.00 FOR ANOTHER TRANS. THIS IS A TOTAL MESS. IT IS NOT FAIR TO THE CONSUMER WHO STILL OWES 16,000.00 ON THIS CAR. I BOUGHT THIS CAR WITH THE HOPES OF REPAIRING MY DAMAGED CREDIT AND MADE ALL ROUTINE SERVICE AND FLUSHES AS SCHEDULED ON TIME. NOW WHAT TO DO? I CANT AFFORD ANOTHER TRANSMISSION, AND AM WITHOUT A CAR AND CONTINUE TO HAVE A CAR PAYMENT OR MY CREDIT THAT I HAVE FINALLY GOT BACK ON TRACK IS RUINED ONCE AGAIN! CAN ANYONE OFFER ME ADVICE ON WHAT TO DO? HELP!
NHTSA complaint #10511020 — an unverified report by a vehicle owner.
at 47,000 milesMount Prospect, IL
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE OVERDRIVE LIGHT ILLUMINATED. THE CONTACT PUSHED THE OVERDRIVE BUTTON TO DEACTIVATE THE SYSTEM BUT THE LIGHT DID NOT DEACTIVATE. THE CONTACT ALSO STATED THAT THE VEHICLE STALLED WHILE DRIVING AND THE TRANSMISSION DID NOT SHIFT IN A TIMELY MANNER. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST. THE TEST RESULTS SHOWED A DEFECTIVE TRANSMISSION. THE DEALER STATED THE ENTIRE POWER TRAIN SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY A PRIVATE MECHANIC. THE FAILURE MILEAGE WAS 47,000.
NHTSA complaint #10509867 — an unverified report by a vehicle owner.
at 20,000 milesIssaquah, WA
ENGINE
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND LOST POWER TO ALL ELECTRICAL COMPONENTS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE CONTACT TOOK THE VEHICLE TO A DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10500538 — an unverified report by a vehicle owner.
at 73,000 milesSewickley, PA
ENGINE
TL* THE CONTACT OWNS A 2007 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE MADE A LOUD NOISE AND A CLOUD OF SMOKE CAME FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO COAST OFF THE HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER AND THE CONTACT WAS ADVISED THAT THE OIL LIGHT ONLY ILLUMINATED AFTER THE ENGINE FAILURE. THE VEHICLE WAS REPAIRED AT A REDUCED RATE. THE CONTACT COULD NOT CONFIRM THE EXACT REPAIR THAT WAS MADE TO THE VEHICLE. THE FAILURE AND THE CURRENT MILEAGES WERE 73,000 MILES. UPDATED 07/19/12 *BF UPDATED 07/31/12
NHTSA complaint #10458549 — an unverified report by a vehicle owner.
at 100,757 milesBarnegat Light, NJ
POWER TRAIN
INTERNAL TRANSMISSION FAILURE; NEEDS REPLACEMENT TRANSMISSION. HAD DONE ALL FACTORY RECOMMENDED SERVICES WHEN DUE INCLUDING TRANSMISSION FLUSHES. TRANSMISSION SHOULD NOT HAVE FAILED AT THIS MILEAGE, ESPECIALLY GIVEN THE FACT THAT CAR WAS SERVICED ACCORDING TO MANUFACTURER SPECIFICATIONS. HAVE HAD NUMEROUS OTHER CARS WITH SUBSTANTIALLY MORE MILEAGE AND NO TRANSMISSION ISSUES.
NHTSA complaint #10456424 — an unverified report by a vehicle owner.
at 75,000 milesMinneapolis, MN
ELECTRICAL SYSTEM
THE ENGINE SHUT DOWN WHILE ON THE HIGHWAY AND A LIGHT APPEARED ON THE DASH SAYING "STOP SAFELY NOW". I STOPPED, TURNED OFF THE ENGINE, AND TURNED IT BACK ON. I TOOK IT TO A AN AUTHORIZED FORD REPAIR SHOP AND THEY SAID THEY WEREN'T SURE WHAT THE PROBLEM WAS. I DIDN'T HAVE ANOTHER PROBLEM FOR 9 MONTHS AND THEN THE SAME THING HAPPENED. AGAIN NO PROBLEM FOR ABOUT 2 MONTHS AND THEN IT HAPPENED AGAIN REPEATEDLY. AFTER PULLING OVER AND RESTARTING THE SAME PROBLEM WOULD REOCCUR ABOUT EVERY 15 MILES. I MADE IT TO A FORD DEALERSHIP. THEY ARE NOW REPLACING THE COOLANT PUMP. I DID SOME READING ON-LINE AND THIS APPEARS TO BE A COMMON PROBLEM WITH ESCAPE AND MARINER HYBRIDS. SHOULDN'T THERE BE A RECALL OF THE FAULTY PUMP?
NHTSA complaint #10446134 — an unverified report by a vehicle owner.