212 of the 522 complaints about the 2008 Mercury Milan are about the airbag system — 41% of everything reported for this model year. Half of the failures with a mileage on record happened before 99,500 miles.
212
Complaints
8
Crashes
1
Fires
3
Injuries
Filed with NHTSA, in their own words.
AIR BAGS
In March 2021 I received important safety recall from Ford advising me that the Airbag inflator might explode in the event of a crash and may cause injury or death to the driver or passengers. My daughter still drives this car, why have they not followed up and replaced this part?
NHTSA complaint #11476335 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2008 Mercury Milan. The contact stated that he had initially received a recall notice for NHTSA Campaign Number: 17V024000 (Air Bags) and had the vehicle serviced at a dealer. Despite the recall repair, the passenger’s and driver’s side air bag warning lights illuminated. The contact also stated that the ABS warning light was also illuminated on the instrument panel. The contact had yet to experience a brake failure despite the warning light. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) and 19V904000 (Service Brakes, Hydraulic) however, the parts for the recall repairs were unavailable. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 139,000. VIN tool confirms parts not available.
NHTSA complaint #11448065 — an unverified report by a vehicle owner.
AIR BAGS
I have been notified by Ford Motor Company several times about the recalls on my vehicle. One recall is for airbags. I went to the closest dealership new my small town and thought they issued the fix, only to learn later that they just disconnect the airbag light. The second recall is for the brakes, I have been calling since January of 2021 to request a service date only to be told they have no knowledge of the recall. On march 30,2021 I finally got a service date and express to the representative on the phone to assure that she knew it was for the break recall 19S54, she assured me the knew. I took off work that morning for by service appointment only to be told that they did not have the equipment to fix the issue. I was told to call other dealerships and turned away. I called 4 surrounding dealerships with in a 50 mile radius only to be told no one can perform the procedure. I then called ford Customer Relationship Center for assistance. She called one other dealership that said they could not fix the issue as well. April 2020 I receive a letter from Ford Motor Company saying Parts are now available to repair you vehicle. Called dealership 5/17/2021 they still cannot fix issue nor have any information on who can. HELP! Ford Motor Company, How can I get the recalls fix if none of your dealerships in my area are capable of repairing them?
NHTSA complaint #11417451 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND 21V158000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. KELLER FORD INC., LOCATED AT 3385 ALPINE AVE NW, GRAND RAPIDS, MI 49544 AND THE MANUFACTURER WERE CONTACT AND CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11413932 — an unverified report by a vehicle owner.
AIR BAGS
MY VEHICLE HAS BEEN THE SUBJECT OF TWO RECALLS WITH NO ACTION ON THE PART OF THE MANUFACTURER TO FIX THE PROBLEMS. ON 1/21/20 I TOOK THE VEHICLE IN TO THE DEALER, HERTRICH CAPITOL, 1127 SOUTH DUPONT HIGHWAY, DOVER, DE, BECAUSE THE BRAKE PEDAL WAS SOFT. I WAS CHARGED $58 FOR A BRAKE INSPECTION AND WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM. NO MENTION OF THE RECALL OR A FIX WAS MENTIONED. TWO RECALLS ON THIS VEHICLE, FOR AIRBAG AND BRAKE PROBLEMS HAVE BEEN LEFT UNRESOLVED FOR YEARS. I AM THE ORIGINAL OWNER OF THIS VEHICLE PURCHASED AT THIS LOCATION.
NHTSA complaint #11403355 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE THE SON WAS DRIVING AT AN UNDETERMINED SPEED, THE BRAKES FAILED TO OPERATE WHEN PRESSING THE BRAKE PEDAL CAUSING THE VEHICLE TO CRASH INTO THE REAR OF A SECOND VEHICLE. DURING CRASH THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE TOWED AWAY. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS NEEDED TO BE REPAIRED. THE CONTACT WAS INFORMED THAT VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 19V904000(SERVICE BRAKES) BUT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCE THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER AND LOCAL DEALER KELLER BROTHERS LINCOLN LOCATED AT 1030 SCHAEFFER RD, LEBANON PA. WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. * (RECALL RELATED INCIDENT) TS
NHTSA complaint #11363195 — an unverified report by a vehicle owner.
AIR BAGS
I GOT INTO A CAR CRASH AND MY AIR BAGS DID NOT COME OUT WHEN I GOT INTO A CAR CRASH
NHTSA complaint #11353831 — an unverified report by a vehicle owner.
AIR BAGS
THE AIR BAGS HAVE BEEN FIXED. SOMETIMES WHEN I APPLY MY BRAKES THEY ARE SOFT AND I HAVE TO APPLY MORE PRESSURE TO STOP. WHEN THIS HAPPENS I DRIVE REALLY SLOW BECAUSE I DON'T KNOW IF I'M GOING TO BE ABLE TO STOP IN TIME. I HAVE NOT KEPT TRACK OF HOW MANY TIME THIS HAS HAPPENED. AT LEAST 5 TIMES IN THE LAST 6 MONTHS. TWICE I WENT TO MY MECHANIC AND THEY BLED THE BRAKE LINE TO GET IT FIXED. WINTER IS HERE AND I HOPE THIS DOES NOT CAUSE A WRECK BECAUSE YOU EXPECT US TO WAIT UNTIL YOU GET THE PARTS. I HAVE NO OTHER TRANSPORTATION AND NEED MY CAR.
NHTSA complaint #11300711 — an unverified report by a vehicle owner.
AIR BAGS
MY CAR HAS A RECALL FOR PASSENGER SIDE AIRBAG, BUT MY CAR IS A MERCURY AND THEY DON'T MAKE MERCURY CARS ANYMORE, BUT MERCURY WAS OWNED BY FORD SO I DON'T KNOW WHAT DEALER TO CALL TO GET IT FIXED.
NHTSA complaint #11241324 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOLTON FORD (1500 E COLLEGE ST, LAKE CHARLES, LA 70607, (337) 474-0070) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11195050 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL THIS IS A COMPLAINT REGARDING THE PASSENGER AIRBAG RECALL THAT HAS YET TO BE REMEDIED SINCE THE FIRST TIME WE WERE NOTIFIED OF THE PROBLEM IN MAY/JUNE 2016. IT IS EXTREMELY INCONVENIENT TO NOT BE ABLE TO UTILIZE THE PASSENGER SEAT DUE TO THE RECALL WARNING. WHY HASN'T ANYTHING BE DONE IN THREE YEARS TO ADDRESS THIS SAFETY ISSUE?
NHTSA complaint #11192687 — an unverified report by a vehicle owner.
AIR BAGS
THE VEHICLE FIX THE BACK PARTS OF BODY THE POLICE DO NOT FIND AN ACCIDENT REPORT OF JANUARY 2014 IN MANATI PUERTO RICO IN JANUARY 2014 A MERCURY MILAN WAS A COLISION WITH A DODGE RAM IN MANATI PUERTO RICO.THE BLACK MERCURY WAS A MOTOR PROBLEM AND BACK BODY PARTS NEED FIX.I WAIT FOR A FORD MOTOR REPOT THAT EVIDENCE THE PROBLEM COLISION AND DO NOT FIX BECAUSE DO NOT FIND THE POLICE REPORT. CAR INSURANCE COMPANY NEED A POLICE REPORT FOR SEND TO MY PERSON A MONEY TO FIX.THE ACCIDENT DO NOT REPORT.PLEASE SEND A INFORMATION AND SOME LETTER FOR FIND A POLICE REPORT. MY E-MAIL.MONSTER JAN EVENTS DO NOT RESPONSABLE WHEN HAVE ACCIDENTS IN A WAY.I NEED A POLICE REPORT TO JANUARY 2014 IN MANATI,PUERTO RICO
NHTSA complaint #11160712 — an unverified report by a vehicle owner.
AIR BAGS
TAKARA RECALL. FRONT AIRBAGS BUCKLE DURING STATIONARY MODE IN DIRECT SUNLIGHT. DRIVER'S SEAT AIRBAGS ALSO BUCKLED OFF TRACK WHILE IN MOTION.
NHTSA complaint #11155309 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GARY CROSSLEY FORD (8050 N CHURCH RD, KANSAS CITY, MO 64158, (816) 883-2739) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT
NHTSA complaint #11154289 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (JACK BYRNE FORD 1003 HUDSON RIVER RD, MECHANICVILLE, NY 12118 (518)-664-9841) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
NHTSA complaint #11153728 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL; I WAS INFORMED OF THE RECALL OVER TWO YEARS AGO, BUT NO REPLACEMENTS HAVE BEEN PROVIDED. I'M DRIVING A RISKY CAR.
NHTSA complaint #11153508 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL WE'VE BEEN TOLD ABOUT THIS RECALL AND HAVE NOT BEEN TOLD WHAT TO DO ABOUT IT. WE NEED TO KNOW WHAT TO DO BECAUSE MY WIFE HAS HAD PEOPLE RIDE IN HER CAR. WE DON'T WANT TO BE SUED OR HAVE ANYONE DIE BECAUSE OF THIS AIRBAG ISSUE. PLEASE TELL US WHAT TO DO HERE. THANK YOU
NHTSA complaint #11153523 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED FAMILY FORD OF ENFIELD AT 860-745-1111 (LOCATED AT 65 HAZARD AVE, ENFIELD, CT 06082) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11152900 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. MY LOCAL DEALER HAS NOT BEEN AUTHORIZED TO REPLACE THE AIRBAG. I AM VERY CONCERNED ABOUT THE DANGER AND I'M CONSIDERING NOT DRIVING THIS VEHICLE UNTIL THE INFLATOR IS CHANGED. THE PROBLEM IS THAT I DO NOT HAVE A CHOICE TO DRIVE OR NOT, UNLESS FORD PROVIDES A LOANER.
NHTSA complaint #11151059 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS), BUT THE PART HAD NOT BEEN SUPPLIED FROM THE MANUFACTURER WITHIN A REASONABLE TIME FRAME. THE DEALER (NAPLETON LINCOLN OF GLENVIEW, 847-825-0770, LOCATED AT 1610 WAUKEGAN RD, GLENVIEW, IL 60025) CONFIRMED THAT THE PART WAS UNAVAILABLE AND ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT CONCERNING NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). A LOANER VEHICLE WAS NOT OFFERED BY THE DEALER WHILE THE CONTACT WAS WAITING ON THE PART FOR MONTHS. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY AND TO CHECK ON A LOANER VEHICLE OPTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11145315 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL
NHTSA complaint #11145215 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL NOTICE FOR A DEFECTIVE AIRBAG ON MY 2008 MERCURY MILAN WAS RECEIVED ON 3/6/17. I HAVE CONTACTED MY DEALER AND THEY TOLD ME FORD WOULD SEND A LETTER WHEN THE PART IS AVAILABLE. I HAVE NOT RECEIVED A LETTER THAT A PART IS AVAILABLE, ONLY LETTERS ABOUT THE RECALL. I HAVE LIMITED WHERE I DRIVE MY MILAN OUT OF CONCERN THAT THE AIRBAG IS STILL DEFECTIVE. WHEN IS FORD GOING TO FIX MY CAR?! IT HAS BEEN 20 MONTHS SINCE RECEIVING THE NOTICE OF THE RECALL!!!!!!
NHTSA complaint #11145270 — an unverified report by a vehicle owner.
AIR BAGS
THERE IS A RECALL ON MY 2008 MILAN EVERY TIME I CALL THE FORD DEALER TO FIX THE PROBLEM THEY SAY THEY DON'T HAVE ANY AIRBAGS AND CALL BACK
NHTSA complaint #11145150 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN 2017. THE DEALER (LUNDGREN MOTORS, US-53, EVELETH, MN 55734) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
NHTSA complaint #11144954 — an unverified report by a vehicle owner.
AIR BAGS
"TAKATA RECALL" RECALL WAS ISSUED JANUARY 10,2017. I HAVE CALLED THEIR HOTLINE TWICE, AND EACH TIME THEY TELL ME THEY DO NOT HAVE A REMEDY TO THE PROBLEM. I TELL THEM HOW I HAVE 2 YOUNG KIDS AND FEEL UNSAFE. THEY TELL ME THEY WILL MAKE NOTE OF THIS. MY HUSBAND CALLED THE LOCAL FORD DEALERSHIP LAST WEEK. THEY TOLD HIM THAT THEY CALLED FOR THE PARTS, BUT THEY AREN'T AVAILABLE. TOLD HIM TO CALL BACK IN A MONTH TO TRY AGAIN. WHEN I CHECK MY STATUS ON THE WEBSITE IT READS: RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE HOW IS THIS ACCEPTABLE!? MY RECALL WILL BE 2 YEARS OLD IN 2 MONTHS AND NOTHING HAS BEEN DONE ABOUT IT! THEY SENT OUT PAPERWORK TO RENT A CAR, BUT I DON'T HAVE THE EXTRA FUNDS TO COVER THE EXTRA INSURANCE FORD SAID I'D NEED. THEY ALSO TOLD ME I'D HAVE TO PAY AN EXTRA $6/DAY, AS FORD IS ONLY COVERING $30/DAY. THEY TOLD ME I COULD HAVE THE RENTAL FOR UP TO 3 MONTHS. THIS CALL WAS MADE BACK IN JULY!!! THAT WOULD HAVE BEEN 4 WHOLE MONTHS OF PAYING FOR EXTRA INSURANCE AND MONEY FOR A RENTAL, AND THERE DOESN'T SEEM TO BE AN END IN SIGHT!
NHTSA complaint #11144804 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MC CAFFERTY FORD (3039, 1939 LINCOLN HWY, LANGHORNE, PA 19047, (267) 587-0554) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11144014 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STEVEN'S FORD (507 NY-112, EAST PATCHOGUE, NEW YORK 11772, (631) 475-1133) WAS MADE AWARE OF THE RECALL IN JANUARY OF 2017 AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11143738 — an unverified report by a vehicle owner.
AIR BAGS
TAMARA RECALL HAS NOT BEEN COMPLETED ON MY CAR. I RECEIVED MY FIRST NOTIFICATION IN 2016. PLEASE LET ME KNOW WHEN I CAN GET IT FIXED.
NHTSA complaint #11143420 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA INFLATORS. I RECEIVED A NOTICE ABOUT THIS RECALL MANY MONTHS AGO. I'VE CALLED MY LOCAL DEALERSHIPS TO CHECK FOR A REPAIR AND THEY STILL (AS OF TODAY 10/4/18) TELL ME THAT THEY DO NOT HAVE THE PARTS AVAILABLE AND ARE NOT ABLE TO FIX. I CANNOT BELIEVE I'VE BEEN REQUIRED TO DRIVE AROUND WITH THIS HAZARD FOR SO LONG WHILE FORD HAS NOT BEEN ABLE TO COME UP WITH A SOLUTION. THIS IS NOT ACCEPTABLE.
NHTSA complaint #11133321 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. I HAVE BEEN WAITING FOR MANY MONTHS FOR THIS RECALL TO BE FIXED. HOW MUCH LONGER WILL IT BE? IT IS RIDICULOUS! PLEASE LET ME KNOW.
NHTSA complaint #11131708 — an unverified report by a vehicle owner.