FaultScore

2011 Mercury Milan airbag problems

17 of the 261 complaints about the 2011 Mercury Milan are about the airbag system — 7% of everything reported for this model year. Half of the failures with a mileage on record happened before 59,000 miles.

C

17

Complaints

1

Crashes

1

Fires

0

Injuries

Exactly what failed

AIR Bags 17 100.0%

Airbags across every Mercury Milan year

2006 128 16.4%
2007 233 29.9%
2008 212 27.2%
2009 85 10.9%
2010 105 13.5%
2011 17 2.2%

What owners said

Filed with NHTSA, in their own words.

Keokuk, IA

AIR BAGS

I've been reading on all these recalls for my car and only one recall was fix which was when I took care of it but these past recalls on my car, and some of the recalls match up to the way my car is acting like and I bought this car used and I am concerned about the recalls and not being fix I would like to get my car checked for the past recalls on it bc I don't want to drive a car that has recalls that's not been fix and I do not want to put my life or anyone else in danger

NHTSA complaint #11629029 — an unverified report by a vehicle owner.

Cocoa, FL

AIR BAGS

RE: Safety Recall Notice 21S12 / NHTSA Recall 21V-158 ISSUE: "In the event of a crash that causes deployment of the driver airbag, the driver airbag inflator in your vehicle may explode." RISK: "If an airbag inflator explodes, sharp metal fragments could strike the driver or other occupants causing serious injury or death." MY COMPLAINT: I received this notice from Ford Motor Co. in APRIL 2021. Today is May 27, 2022, and the manufacturer has failed to remedy this situation or even to contact me with a possible resolution date for this situation. My life and safety as the only driver of this vehicle is seriously at risk every time I am on the road. This is a most egregious situation and I demand immediate repair. CONCLUSION: I need to know exactly what is being done by the NHTSA and the manufacturer to fix this problem immediately. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11466349 — an unverified report by a vehicle owner.

at 45,000 miles Burnsville, MN

AIR BAGS

THE OWNER OF THIS CAR IS NOT GETTING ANY NOTICES OF RECALLS. I HAVEN'T OWNED THIS CAR SINCE FIRST QUARTER OF 2014. PLEASE NOTIFY FORD THAT THEY NEED TO FIND OUT WHO OWNS THIS CAR NOW. NOTE: I LEASED THIS CAR FROM BLOOMINGTON, MN LINCOLN IN OCT. 2010.

NHTSA complaint #11270842 — an unverified report by a vehicle owner.

at 160,000 miles Peoria, IL

AIR BAGS

IVE HAD LOSS OF POWER STEERING . WHEN CAR COMP RESET I HAD POWER STEERING AGAIN. POWER STEERING RACK WAS JUST REPLACED FEB 2017 TAIL LIGHT REPLACED..FLICKERED ON N OFF LIKE STROBE LIGHT. AIRBAG LIGHT ON

NHTSA complaint #11164021 — an unverified report by a vehicle owner.

Binghamton, NY

AIR BAGS

I RECENTLY RECIEVE A RECALL NOTICE THEN RECEIVE A MOTHER ONE FROM THE DEPARTMENT OF MOTOR VEHICLE DEPARTMENT I WENT TO THE FORD MARKET I BROUGHT IT FROM IN BROOKLYN NY N THEY SAID THEY DON'T DO THAT

NHTSA complaint #11155341 — an unverified report by a vehicle owner.

Brooklyn, NY

AIR BAGS

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TOME FOR THE RECALL REPAIR. THE CONTACT CALLED PREMIER FORD OF BAY RIDGE AT (347) 578-7900 (LOCATED AT 612 86TH ST, BROOKLYN, NY 11228) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11124218 — an unverified report by a vehicle owner.

at 135,000 miles Plantation, FL Crash Fire

AIR BAGS

I DID RECEIVE A LETTER ABOUT A YEAR AGO REQUESTING TO TAKE MY CAR INTO FORD CONCERNING THE DRIVER AIR BAG AND OTHER THINGS THAT NEEDED TO BE CORRECTED AS WELL. ALL THE RECALL WORK WAS COMPLETED EXCEPT FOR THE AIR BAGS. WE WERE TOLD THAT THEY DID NOT HAVE THE PARTS NEEDED IN STOCK THAT WE WOULD BE NOTIFIED. AS OF TODAY PLANTATION FORD HAS REACHED OUT TO US, NOR HAS FORD MOTOR COMPANY. THE ONLY REASON WHY THIS CAME TO MIND WAS THAT WE HAD AN HIT AND RUN YESTERDAY, AND THE AIRS BAGS DID NOT WORK. * (RECALL RELATED INCIDENT) TS

NHTSA complaint #11072648 — an unverified report by a vehicle owner.

Englewood, FL

AIR BAGS

TAKATA RECALL. I HAD PREVIOUSLY BEEN INFORMED BY FORD THAT THERE WAS A PROBLEM WITH FRONT PASSENGER AIRBAG AND THEY WOULD BE REPLACED. RECENTLY I RECEIVED ANOTHER LETTER ABOUT THE RECALL ( 16S26 ). IN THIS LETTER DATED DEC. 2017, IT STATES THE ISSUE WITH THE AIRBAGS AND TELLS ME THAT AS OF TODAY THERE IS NO SOLUTION. THEY GO ON TO SAY THAT PARTS FOR "CERTAIN VEHICLES" WILL BE AVAILABLE IN THE SPRING. NEXT IT TELLS ME TO "DO NOT ALLOW ANYONE TO SIT IN THE FIRST ROW PASSENGER SEAT". AS I READ THIS LETTER MY CAR IS #1 NOT USEABLE. #2 IT HAS A CONDITION THAT MAKES IT UNSELLABLE. #3 THERE IS NO PROVISION OR RESPONSIBILITY FROM FORD TO SOLVE THE ISSUE.

NHTSA complaint #11060822 — an unverified report by a vehicle owner.

Delray Beach, FL

AIR BAGS

I HAVE BEEN AWARE OF THIS RECALL FOR SEVERAL YEARS NOW, BUT MY DEALERSHIP STILL DOES NOT HAVE THE REPLACEMENT PART FOR MY CAR. HOW DANGEROUS IS IT FOR ME TO DRIVE? YOUR RECALL NOTICE IS URGENT, YET MY DEALERSHIP SEEMS TO BE TAKING ITS TIME FIXING THIS REPAIR.

NHTSA complaint #11055663 — an unverified report by a vehicle owner.

Ravia, OK

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO BILLINGSLEY FORD (3804 W BROADWAY ST, ARDMORE, OK 73401, (580) 226-3300), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11054811 — an unverified report by a vehicle owner.

Boynton Beach, FL

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (SCHUMACHER LINCOLN OF DELRAY, 2102 S FEDERAL HWY B, DELRAY BEACH, FL 33483, (561) 935-4208) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

NHTSA complaint #11048628 — an unverified report by a vehicle owner.

at 12,000 miles Briarwood, NY

AIR BAGS

TAKATA RECALL - LEGAL NOTICE RECEIVED 10/28/2017 ALERTING TO DEFECT OF TAKATA AIRBAG INFLATORS IN MY VEHICLE

NHTSA complaint #11041293 — an unverified report by a vehicle owner.

Eustis, FL

AIR BAGS

FACTORY RECALL

NHTSA complaint #11035837 — an unverified report by a vehicle owner.

at 31,000 miles Gainesville, FL

AIR BAGS

TAKATA RECALL-I WAS NOTIFIED BY FORD BY LETTER DATED JULY 2016 OF THE SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384. NO ACTION HAS BEEN TAKEN TO DATE TO REPAIR OR REPLACE THE AIR BAG. WITH ALL THE PUBLICITY IN THE MEDIA OF THE POTENTIAL DANGER MY FAMILY NOW REFUSES TO RIDE IN MY VEHICLE. THE FORD DEALER DENIED ME A LOANER CAR.

NHTSA complaint #11014534 — an unverified report by a vehicle owner.

Seminole, FL

AIR BAGS

TAKATA RECALL - STILL WAITING SINCE JULY, 2016 FOR BOTH OUR MERCURY MILAN AND LINCOLN MKZ TO HAVE NEW PASSENGER FRONTAL AIR BAGS REPLACED. CONCERNED ABOUT PASSENGER SAFETY SINCE FORD HAS DISCONNECTED THEM!!! HOW LONG MUST WE WAIT FOR THIS TO BE CORRECTED???

NHTSA complaint #10967711 — an unverified report by a vehicle owner.

at 73,000 miles Tishomingo, OK

AIR BAGS

"TAKATA RECALL" IT HAS BEEN OVER SIX MONTHS SINCE THIS RECALL AND THERE IS STILL NO REMEDY? TO DATE, 11 PEOPLE HAVE BEEN KILLED BY FLYING DEBRIS, THE LATEST JUST LAST MONTH (DECEMBER, 2016). THE REMEDY SHOULD BE REMOVE THE DEFECTIVE AIRBAG AND REPLACE IT! HOW MANY MORE NEED TO DIE BEFORE THIS IS FIXED?

NHTSA complaint #10946741 — an unverified report by a vehicle owner.

Merritt Island, FL

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/25/17*LJ UPDATED 7/12/18

NHTSA complaint #10928804 — an unverified report by a vehicle owner.

Other 2011 Mercury Milan problems

← Full 2011 Mercury Milan report