Owners have filed 522 complaints
about the 2008 Mercury Milan with NHTSA between 2008 and 2025.
The largest single group is the airbags.
Across this model's run it ranks 2 of 6 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 49
Against the median year of the Mercury Milan. 50 means typical for this
model; 100 means roughly double.
Severity — 44
8.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 23
13% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
82.6%
1,000 – 9,999 miles
113.6%
10,000 – 24,999 miles
92.9%
25,000 – 49,999 miles
247.8%
50,000 – 74,999 miles
6119.7%
75,000 – 99,999 miles
6420.7%
100,000 – 149,999 miles
10032.4%
150,000+ miles
3210.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2008peak 47Apr 2025
NHTSA investigations into the 2008 Mercury Milan
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA18002Opened 18 Apr 2018Closed 15 Jan 2021SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
Extended Braking Distance
On April 18, 2018, the Office of Defects Investigation (ODI) opened Engineering Analysis (EA) 18-002 to investigate reports of braking concerns in model year (MY) 2006-12 Ford Fusion and Lincoln MKZ, and MY 2006-11 Mercury Milan vehicles manufactured with Continental Automotive System?s ABS hydraulic control units (HCUs). Complainants report that after an ABS braking event (initiated by slippery or uneven surfaces) the brake pedal moved towards the floor and the vehicle stopping distance increased beyond driver expectations.Inside the HCU are four hydraulic normally closed (NC) valves with zin...
PE16017Opened 20 Dec 2016Closed 4 May 2018SERVICE BRAKES
Extended Braking Distance
On December 20, 2016, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 16-017 to investigate reports of braking concerns in model year 2007 through 2009 Ford Fusion and Mercury Milan vehicles.Complainants report that after an ABS braking event (caused by braking on a slippery or uneven surface) the brake pedal moved towards the floor and the distance in which the vehicle stopped increased beyond what was expected by the driver.The cause of the problem appears to be the Antilock Braking System (ABS) Hydraulic Control Unit (HCU), a component manufactured for Ford by C...
EA12009Opened 12 Dec 2012Closed 12 Jun 2014VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Floor mat interference with accelerator
On May 27, 2014, Ford Motor Company submitted recall 14E-028 (Ford recall #14S07) to correct a safety-related problem with certain driver's side Ford optional all-weather floor mats sold for use in model year 2006 through 2011 model year Ford Fusion, Mercury Milan, Lincoln Zephyr, and Lincoln MKZ vehicles built at Hermosillo Assembly Plant (HAP) from November 9, 2007, to October 31 ,2010.NHTSA testing determined that the original accessory all-weather mat with a single retention clip (Figure 1), may interfere with accelerator pedal return to idle with the mat retained by the clip and rotated c...
PE10019Opened 28 May 2010Closed 11 Jan 2013VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Accel Pedal Interference - Acc Floormat
Unsecured mats may interfere with accelerator pedal return to idle. A heel blocker in the floor pan provides a platform that may lift an unsecured mat into contact with the pedal. Ford introduced new pedals as a running change early in model year (MY) 2010 vehicles. Analysis of complaints received by ODI and Ford show elevated rates of pedal entrapment incidents in MY 2008 through early 2010 production vehicles. Incidents typically occur following hard pedal applications to pass slower traffic or when merging into faster traffic. Drivers allege continued high engine power after releasing the a...
PE08060Opened 14 Oct 2008Closed 9 Apr 2009TIRES:VALVE
TIRE VALVE CRACKING
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BO...
Recalls on the 2008 Mercury Milan
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
21V158000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
19V904000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
Risk: If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
17V024000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Ford Motor Company (Ford) is recalling certain 2012 Ford Fusion and Mustang and Lincoln Zephyr and MKZ vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain 2009 Ford Ranger, Edge, Fusion and Mustang, Lincoln MKX, MKZ and Zephyr and Mercury Milan vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Ford is recalling certain 2007-2008 Ford Ranger, Edge and Lincoln MKX, 2006-2008 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ, 2005-2008 Ford Mustang and 2005-2006 Ford GT vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
16V384000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
14E028000
EQUIPMENT
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
Risk: The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2021029274,737 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the driver-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: Ford will notify owners by mail. The corrective actions for this recall are under development. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.
Recall 201966554,292 units in Canada
Brakes
Issue: On certain cars, a problem with the hydraulic control unit for the anti-lock brake system (ABS) could cause increased brake pedal travel. Safety Risk: Increased brake pedal travel could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct you to take your vehicle to a Ford or Lincoln dealer to inspect the ABS module assembly. The system will be flushed with DOT 4 brake fluid, and if necessary, the hydraulic control unit will be replaced. Dealers will also replace the DOT 3 reservoir cap with a new DOT 4 cap.
Recall 2019005300,898 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Actions: Owners will be notified by mail and instructed to take their vehicle to a dealer to have the passenger-front airbag inflator replaced. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected. Additional note: This recall supersedes recalls 2016-347 (Ford Safety Improvement Program 16S26), 2017-024 (Ford Recall 17S01) and 2018-035 (Ford Recall 18S01). Vehicles repaired under the previous recalls do not require repair under this recall.
Recall 20163475,867 units in Canada
Airbag
Ford Canada is conducting a voluntary Safety Improvement Program involving passenger airbag inflators in certain vehicles that were originally sold or ever registered in certain high humidity areas of the United States equipped with Takata airbags. Ford will replace the driver or passenger inflator on affected vehicles, depending on the vehicle involved. Owners who believe their vehicles may have been originally purchased or registered in the states of New Jersey, Delaware, District of Columbia, Maryland, Pennsylvania, Ohio, Indiana, Illinois, Virginia, West Virginia, Kentucky, Missouri, Nebraska, Kansas, Oklahoma, Arkansas, Tennessee, North Carolina, Nevada, Arizona, New Mexico, California, Texas, Louisiana, Mississippi, Alabama, Georgia, South Carolina, Florida, Hawaii, Puerto Rico or the U.S. Virgin Islands should contact a Ford dealer. This action is not being conducted under the requirements of the Motor Vehicle Safety Act. Note: This Safety Improvement Program is superseded by recall 2019005 (Ford Recall 19S01). Please see <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2019005">recall 2019005</a> for more information.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 169,000 milesWaldron, MICrash1 injured
SERVICE BRAKES
The contact owns a 2008 Mercury Milan. The contact stated while driving 15 mph and approaching a traffic light, when depressing the brake pedal to the floor but failed to stop. The contact stated no warning light was illuminated. The contact stated he crashed into the curb and bent the front passenger side rim which blew out the tire causing the vehicle to be able to come to a stop. The contact stated the vehicle came to a stop. The air bags did not deploy. The contact stated he sustained injuries on both knees and his chest. The contact did not seek medical attention. A police report was not filed. The vehicle was not drivable. The contacts uncle towed the vehicle to the uncle's residence. The contact was able to replace both front driver and passenger tires, the front passenger side rim, and the motor mount. A dealer was not contacted. The vehicle was not diagnosed. The contact, later on, received notification of NHTSA Campaign Numbers: 19V904000 (SERVICE BRAKES, HYDRAULIC) and 21V158000 (AIR BAGS), however, the part to the recall was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 169,000. VIN tool confirms part not available. Consumer stated vehicle has not been repaired. * (RECALL RELATED INCIDENT) TS
NHTSA complaint #11424435 — an unverified report by a vehicle owner.
at 75,000 milesFredricksburg, VACrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE DAUGHTER WAS DRIVING AT APPROXIMATELY 35 MPH AND THE BRAKES MALFUNCTIONED WHEN DEPRESSING THE BRAKE PEDAL CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A GUARD RAIL. DURING THE CRASH NO INJURIES WERE REPORTED. NO POLICE REPORT WAS TAKEN AND THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LITHIA FORD LOCATED AT 501 MARY JANE WOOD CIRCLE, MORGANTOWN, WV 2650) WHO WAS UNABLE TO DUPLICATE THE FAILURE AND NO SERVICE WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) BUT THE PARTS NEEDED TO REPAIR THE DEFECT WAS NOT AVAILABLE. THE CONTACT ALSO INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL ON MULTIPLE OCCASIONS. THE FAILURE MILEAGE WAS 75,000. * (RECALL RELATED INCIDENT) TS
NHTSA complaint #11373028 — an unverified report by a vehicle owner.
at 66,000 milesTampa, FLCrash
SERVICE BRAKES
HYDRAULIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM IS NOT WORKING CORRECTLY.
NHTSA complaint #11363522 — an unverified report by a vehicle owner.
Lebanon, PACrash
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE THE SON WAS DRIVING AT AN UNDETERMINED SPEED, THE BRAKES FAILED TO OPERATE WHEN PRESSING THE BRAKE PEDAL CAUSING THE VEHICLE TO CRASH INTO THE REAR OF A SECOND VEHICLE. DURING CRASH THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE TOWED AWAY. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS NEEDED TO BE REPAIRED. THE CONTACT WAS INFORMED THAT VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 19V904000(SERVICE BRAKES) BUT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCE THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER AND LOCAL DEALER KELLER BROTHERS LINCOLN LOCATED AT 1030 SCHAEFFER RD, LEBANON PA. WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. * (RECALL RELATED INCIDENT) TS
NHTSA complaint #11363195 — an unverified report by a vehicle owner.
Lebanon, PACrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE THE SON WAS DRIVING AT AN UNDETERMINED SPEED, THE BRAKES FAILED TO OPERATE WHEN PRESSING THE BRAKE PEDAL CAUSING THE VEHICLE TO CRASH INTO THE REAR OF A SECOND VEHICLE. DURING CRASH THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE TOWED AWAY. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS NEEDED TO BE REPAIRED. THE CONTACT WAS INFORMED THAT VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 19V904000(SERVICE BRAKES) BUT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCE THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER AND LOCAL DEALER KELLER BROTHERS LINCOLN LOCATED AT 1030 SCHAEFFER RD, LEBANON PA. WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. * (RECALL RELATED INCIDENT) TS
NHTSA complaint #11363195 — an unverified report by a vehicle owner.
at 23,000 milesPeoria, ILCrash
AIR BAGS
I GOT INTO A CAR CRASH AND MY AIR BAGS DID NOT COME OUT WHEN I GOT INTO A CAR CRASH
NHTSA complaint #11353831 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Lyndhurst, NJ
UNKNOWN OR OTHER
08 merc milan abs did not work and brakes failed almost causing major accidents. I used e brake to stop. Brakes went to floor. Been calling for and dealerships for recalls I find out now about abs malfunctioning noone will fix or get back to me. Leaking brake fluid all around abs module now. Dealerships saying they not fixing abs even on recalls. Ford dealership in East rutherford nj.
NHTSA complaint #11655118 — an unverified report by a vehicle owner.
Lyndhurst, NJ
SERVICE BRAKES
08 merc milan abs did not work and brakes failed almost causing major accidents. I used e brake to stop. Brakes went to floor. Been calling for and dealerships for recalls I find out now about abs malfunctioning noone will fix or get back to me. Leaking brake fluid all around abs module now. Dealerships saying they not fixing abs even on recalls. Ford dealership in East rutherford nj.
NHTSA complaint #11655118 — an unverified report by a vehicle owner.
Willingboro, NJ
VEHICLE SPEED CONTROL
There is a problem with my tourqe converter with 100k miles. My car won't accelerate.
NHTSA complaint #11641428 — an unverified report by a vehicle owner.
Willingboro, NJ
ENGINE
There is a problem with my tourqe converter with 100k miles. My car won't accelerate.
NHTSA complaint #11641428 — an unverified report by a vehicle owner.
Franklin, LA
TIRES
P205/60R16
NHTSA complaint #11585170 — an unverified report by a vehicle owner.
Beaver Dam, WI
SERVICE BRAKES
The ABS brake function checked out during the recall window on Nov. 2 of 2021. The Ford dealer mechanics purged the brake system with fresh fluid and tested the function. Tested OK. The car was used without issue until recently and now the brake pedal goes down nearly to the floor before the brakes engage. It is shocking at first and once used to that the driver will pump the pedal twice for a firm pedal. A recent visit to a Ford dealer to diagnose the issue revealed that the recall is closed and that there is nothing they can do unless I pay the approximately $1000 to replace the ABS Hydraulic module. My complaint is that Ford customer service wants me to pay for this and then submit the invoice to them for review. Wow, I'm not going to do that, since there is no guarantee of reimbursement. This is a KNOWN SAFETY problem that is not being addressed appropriately. I'm a mechanic. They could send me the part free of charge for a sane resolution. I'd eat the labor charge.
NHTSA complaint #11556992 — an unverified report by a vehicle owner.
Minneapolis, MN
UNKNOWN OR OTHER
The gas pedal gets stuck at the top when I go to press down on it allowing the car to keep driving when I am trying to stop the car.
NHTSA complaint #11515561 — an unverified report by a vehicle owner.
Minneapolis, MN
SERVICE BRAKES
The gas pedal gets stuck at the top when I go to press down on it allowing the car to keep driving when I am trying to stop the car.
NHTSA complaint #11515561 — an unverified report by a vehicle owner.
Minneapolis, MN
SERVICE BRAKES
Brakes are failing even after they have been serviced. Unsafe car to drive
NHTSA complaint #11515563 — an unverified report by a vehicle owner.
Sanger, TX
SERVICE BRAKES
Was not able to drive my car because you had to press the breaks all the way to the ground in order for the vehicle to attempt to stop. A recall was issued for the hydraulic breaks in 2019 and no parts were available for almost a year. Car has been at the dealership being repaired since August 12, but now they are telling us that the hydraulic breaks issues has caused the break master cylinder to fail - leaving the car unsafe and undrivable but they are expecting us to pay for the replacement of the master cylinder when the dealership openly admitted this was directly caused because of the recall
NHTSA complaint #11488072 — an unverified report by a vehicle owner.
Tempe, AZ
AIR BAGS
In March 2021 I received important safety recall from Ford advising me that the Airbag inflator might explode in the event of a crash and may cause injury or death to the driver or passengers. My daughter still drives this car, why have they not followed up and replaced this part?
NHTSA complaint #11476335 — an unverified report by a vehicle owner.
at 97,000 milesSaint Louis, MO
SERVICE BRAKES, HYDRAULIC
The contact owns a 2008 Mercury Milan. The contact stated while driving 25-30 MPH, the brake pedal was depressed but went all the way to the floorboard and failed to respond. The contact was unsure whether there was a warning light illuminated. The contact stated that she coasted the vehicle on a hill and turned off the vehicle. There was no warning light illuminated. The vehicle was towed to three different independent mechanics who diagnosed that the braking system had failed. However, the failure was unrepairable. The contact became aware of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) which she associated with the failure. The dealer was notified of the failure and informed the contact that the remedy was not available. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the remedy was not yet available. The failure mileage was approximately 97,000.
NHTSA complaint #11467781 — an unverified report by a vehicle owner.
Rockledge, FL
SERVICE BRAKES
I took the vehicle in earlier this year for the recall on the Brake system. They bled the brakes and said it was fine but now the brakes are just like they were before taking it in. I would assume that the HCU is bad but they did not want to change it out when they had it.
NHTSA complaint #11466614 — an unverified report by a vehicle owner.
Minot, ND
SERVICE BRAKES
RE: NHTSA Campaign Number: 19V904000 Manufacturer Ford Motor Company Components SERVICE BRAKES, HYDRAULIC Vehicle regarding complaint: 2008 Mercury Milan Vehicle Vin: [XXX] Good day, In September of 2021 I took the above mentioned vehicle in for the above stated recall regarding the Hydraulic control unit. The vehicle was taken to Westlie Motor Company 500 S Broadway Minot, ND 58701 (701) 852-1354. The vehicle was tested and did in fact fail the test and I was informed the replacement part would be ordered promptly. After two months of no calls from the dealership I stopped in and was told they had no idea about the part. I was assured it would be looked in to. The first week of December I was called and requested the vehicle be brought in for the recall service. I took the vehicle in December 6th and after two hours was notified service was finished. Upon driving home I immediately noticed the problem had not been fixed. I returned to the dealership upon inspecting the vehicle having noticed the NO obvious repairs had been done. Demanding explanation I was told that it was a miscommunication and recall work had not been done. Only a brake flush and cap replacement. I was then again told that they were not sure where the part was or when it would arrive. I then escalated a complaint to Ford motor company ( 1-866-631-3788) Case # [XXX]. I was assure Ford would call the company and inform me intermediately as to the situation and a solution. I received no call back and I again phoned in January with the same result. I was told they would look into it and call me back. I again called today Feb 1st and spoke with Ford and was told the same thing with no solution given. I have been dealing with this recall for nearly 6 months. As per your website states, a company or manufacturer must fix or offer a solution in a reasonable time period. I feel 6 months is long enough to find a part. Please help. I want my car safe for my family. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
NHTSA complaint #11449698 — an unverified report by a vehicle owner.
Pontoon Beach, IL
SERVICE BRAKES
For several years, my vehicle has had an issue with "extended brake pedal travel," making it more difficult to come to a stop with a reasonable effort, and increasing the likelihood of an accident. My vehicle has already been repaired for a prior recall regarding "extended brake pedal travel" (this "repair" did not fix this problem; in fact, it apparently passed the Ford-developed test, thus warranting no significant repair. My father is a Ford automotive technician and he was also surprised by this result. I suspect the Ford-developed "test" to determine whether there is indeed a problem was developed in Ford's favor and does not ensure the safety of the customer/driver.
NHTSA complaint #11448926 — an unverified report by a vehicle owner.
at 139,000 milesRochester, NY
AIR BAGS
The contact owns a 2008 Mercury Milan. The contact stated that he had initially received a recall notice for NHTSA Campaign Number: 17V024000 (Air Bags) and had the vehicle serviced at a dealer. Despite the recall repair, the passenger’s and driver’s side air bag warning lights illuminated. The contact also stated that the ABS warning light was also illuminated on the instrument panel. The contact had yet to experience a brake failure despite the warning light. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) and 19V904000 (Service Brakes, Hydraulic) however, the parts for the recall repairs were unavailable. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 139,000. VIN tool confirms parts not available.
NHTSA complaint #11448065 — an unverified report by a vehicle owner.
at 139,000 milesRochester, NY
SERVICE BRAKES, HYDRAULIC
The contact owns a 2008 Mercury Milan. The contact stated that he had initially received a recall notice for NHTSA Campaign Number: 17V024000 (Air Bags) and had the vehicle serviced at a dealer. Despite the recall repair, the passenger’s and driver’s side air bag warning lights illuminated. The contact also stated that the ABS warning light was also illuminated on the instrument panel. The contact had yet to experience a brake failure despite the warning light. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) and 19V904000 (Service Brakes, Hydraulic) however, the parts for the recall repairs were unavailable. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 139,000. VIN tool confirms parts not available.
NHTSA complaint #11448065 — an unverified report by a vehicle owner.
at 68,000 milesSonoma, CA
SERVICE BRAKES, HYDRAULIC
The contact owns a 2008 Mercury Milan. The contact stated the vehicle was repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, while she was driving 10 MPH, the brake pedal was depressed but felt soft and remained on the floorboard. The contact stated she continued to pump the brake pedal until it became firm. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the parts used for the recall repair had failed. The manufacturer was notified of the failure and informed the contact that she would be responsible for the cost of the repair. The vehicle was not repaired. The approximate failure mileage was 68,000.
NHTSA complaint #11435167 — an unverified report by a vehicle owner.
at 53,000 milesElyria, OH
SERVICE BRAKES, HYDRAULIC
The contact's mother owns a 2008 Mercury Milan. The contact stated that while depressing the brake pedal, the pedal depressed to the floorboard without warning. The contact had initially taken the vehicle to an independent mechanic who informed her that the vehicle was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact had taken the vehicle to a dealer where the recall repair was performed. Upon return of the vehicle, the contact stated that the brake pedal again depressed to the floorboard without warning. The contact immediately took the vehicle back to the independent mechanic where he inspected the vehicle; however, the vehicle had yet to be repaired. The manufacturer was notified of the failure and they informed her to take the vehicle back to the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 53,000.
NHTSA complaint #11433584 — an unverified report by a vehicle owner.
The contact owns a 2008 Mercury Milan. The contact stated that the speedometer would intermittently fluctuate while driving at various speeds without warning. Despite the speedometer failure, the vehicle would resume normal driving operation. Recently, the contact stated that the failure would occur each time while operating the vehicle. The contact had taken the vehicle to an independent mechanic who stated that the failure could be related to the speed sensor or the computer. The contact then took the vehicle to a dealer who informed him that the failure could be related to a module inside the instrument cluster. The contact had also taken the vehicle to FleetSide Ford, LLC. (1120 Jeffreys Dr, Osceola, IA 50213) where they informed him that they had never heard of such failure. The manufacturer was notified of the failure and informed him that they had never heard of such a failure. No further assistance was provided. The vehicle had yet to be repaired. The failure mileage was 163,188
NHTSA complaint #11430104 — an unverified report by a vehicle owner.
Valley Center, KS
SERVICE BRAKES, HYDRAULIC
The contact owns a 2008 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA complaint #11425180 — an unverified report by a vehicle owner.
at 169,000 milesWaldron, MICrash1 injured
SERVICE BRAKES
The contact owns a 2008 Mercury Milan. The contact stated while driving 15 mph and approaching a traffic light, when depressing the brake pedal to the floor but failed to stop. The contact stated no warning light was illuminated. The contact stated he crashed into the curb and bent the front passenger side rim which blew out the tire causing the vehicle to be able to come to a stop. The contact stated the vehicle came to a stop. The air bags did not deploy. The contact stated he sustained injuries on both knees and his chest. The contact did not seek medical attention. A police report was not filed. The vehicle was not drivable. The contacts uncle towed the vehicle to the uncle's residence. The contact was able to replace both front driver and passenger tires, the front passenger side rim, and the motor mount. A dealer was not contacted. The vehicle was not diagnosed. The contact, later on, received notification of NHTSA Campaign Numbers: 19V904000 (SERVICE BRAKES, HYDRAULIC) and 21V158000 (AIR BAGS), however, the part to the recall was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 169,000. VIN tool confirms part not available. Consumer stated vehicle has not been repaired. * (RECALL RELATED INCIDENT) TS
NHTSA complaint #11424435 — an unverified report by a vehicle owner.
SAN Antonio, TX
SERVICE BRAKES
NHTSA Recall Number19V904 Recall StatusRecall Incomplete, remedy not yet available Summary ON My VEHICLE, A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM MAY BE STUCK OPEN. Took it to the North Park Lincoln dealer on 23 Apr 2021 and they don't have the part for this recall. Said my inspection for this recall failed and they notified Ford. It's been over 60 days and I am still waiting on this part. My car is not safe to drive as my brakes are very low and its taking longer to slow the car down So my car is basically not being used for fear that the brakes might go out. No one seems to be able to gove me an answer as to when this recalled part will be in. I received the recall letter from Ford telliing me about this recall but letter also said the parts were available and that is why I took it to the dealer. Now Im being told still on backorder no idea when part will be received. This causes a problem for me if I can't really use this car because of the Safety Risk THIS MAY RESULT IN EXTENDED BRAKE PEDAL TRAVEL REQUIRED TO STOP THE VEHICLE, INCREASING THE RISK OF A CRASH. There are no warning lights yet displayed.
NHTSA complaint #11423183 — an unverified report by a vehicle owner.
Northville, MI
STRUCTURE:BODY
Frame Rail corrosion, noticed by dealer while having other recall service performed, they took photos since they hadn't seen this on a Milan, Fusion, or MKZ. I am now concerned with the car's safety.
NHTSA complaint #11422009 — an unverified report by a vehicle owner.
Connellsville, PA
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
2008 Mercury Milan. Consumer writes in regard to NHTSA Safety Recall 19V-904. THE CONSUMER REQUESTED TO BE REIMBURSED FOR REPAIRS MADETO THE VEHICLES.
NHTSA complaint #11417673 — an unverified report by a vehicle owner.