FaultScore

Mercury Monterey engine problems

26 of the 550 complaints filed about the Mercury Monterey are about the engine — 5% of everything owners reported. The worst model year for it is 2004.

26

Complaints

5%

Share of all complaints

0

Crashes

4

Fires

Engine & Cooling complaints by model year

2004 Monterey 14 53.8%

Median failure at 103,877 miles

2005 Monterey 7 26.9%

Median failure at 85,000 miles

2006 Monterey 3 11.5%

Median failure at 12,000 miles

2007 Monterey 2 7.7%

Median failure at 123,107 miles

What owners said

2005 Mercury Monterey at 190,000 miles Ypsilanti, MI

ENGINE

I PURCHASED MY 2005 MERCURY MONTEREY IN FEB/MARCH 2018, IN JULY OF 2018 I GO OUT TO START MY VAN TO LEAVE AND NOTHING HAPPENS WONT START, SO WE LOOK UNDER THE HOOD EVERY THING SEEMS FINE, I CALL THE TOW TRUCK TO HAVE IT TOWED TO THE SHOP, OIL SPILLS OUT ALL OVER MY DRIVEWAY, THERE IS A HUGE HOLE IN THE ENGINE, SO WE HAD A USED ENGINE PUT IN MARCH 2019, SEPT 2019 I GO TO START MY VAN AND NOTHING, THIS TIME I GET OUT AND NOTICE A HUGE PUDDLE OF OIL.. WE GET DOWN TO LOOK TO SEE WHY AND YET AGAIN THERE IS ANOTHER HOLE IN THE "NEWER" ENGINE!

NHTSA complaint #11255668 — an unverified report by a vehicle owner.

2005 Mercury Monterey Columbus, GA

ENGINE

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED WHILE SHIFTING FROM PARK INTO REVERSE. IN ADDITION, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN. RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) INDICATED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED AND THAT THE PART WOULD NEED TO BE ORDERED. IN ADDITION, IT WAS STATED THAT WATER INTRUSION CAUSED THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN A WARRANTY CAMPAIGN. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBERS: 06E056000 (FUEL SYSTEM, GASOLINE) AND 12V006000 (POWER TRAIN) AS POSSIBLE CAUSES OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

NHTSA complaint #11155166 — an unverified report by a vehicle owner.

2004 Mercury Monterey Inverness, CA

ENGINE

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #11088862 — an unverified report by a vehicle owner.

2006 Mercury Monterey at 40,000 miles Kenmore, NY

ENGINE

TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE GOING UP AN INCLINE, THE TRANSMISSION STALLED AND THE VEHICLE JUMPED. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED, THE TRANSMISSION WAS CONTAMINATED WITH WATER AND NEEDED TO BE REBUILT, THE FLUID NEEDED TO BE REPLACED AND THE WIPER COWL NEEDED TO BE REMOVED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA ACTION NUMBER PE10033 (VEHICLE SPEED CONTROL, POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

NHTSA complaint #10979051 — an unverified report by a vehicle owner.

2004 Mercury Monterey at 110,000 miles Norfolk, VA

ENGINE

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS AND INDEPENDENT MECHANICS WHO WERE UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

NHTSA complaint #10778487 — an unverified report by a vehicle owner.

2007 Mercury Monterey at 129,000 miles Nolensville, TN

ENGINE

TL* THE CONTACT OWNS A 2007 MERCURY MONTEREY. WHILE DRIVING AT 45 MPH, THE VEHICLE INADVERTENTLY WENT INTO NEUTRAL. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000. THE VIN WAS NOT AVAILABLE.

NHTSA complaint #10762695 — an unverified report by a vehicle owner.

2004 Mercury Monterey at 70,000 miles National City, CA

ENGINE

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS. THE TECHNICIAN REPAIRED THE TRANSMISSION. HOWEVER, THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

NHTSA complaint #10662876 — an unverified report by a vehicle owner.

2007 Mercury Monterey at 117,215 miles Gassville, AR

ENGINE

ON NUMEROUS OCCASIONS, THE ENGINE IN THIS VEHICLE WOULD STALL, CUT OUT, OR COMPLETELY QUIT RUNNING WHILE DRIVING OR SITTING AT A STOPLITE. ON ACCELERATION, THE ENGINE WOULD STALL OR CUT OUT AND THE TRANSMISSION WOULD FEEL LIKE IT IS SLIPPING. WHEN THE ENGINE WOULD STALL OR QUIT RUNNING, STEERING AND BRAKES WOULD BECOME INOPERABLE. ON MANY OCCASIONS, THIS WOULD HAPPEN IN CITY TRAFFIC AND ON THE HIWAY TRAVELING AT HIWAY SPEEDS. AT ONE INSTANCE THE ENGINE STALLED OUT COMPLETELY AND WOULD NOT START. ON NOV. 6, 2014 IS WHEN THIS VEHICLE WAS FIRST TAKEN INTO THE DEALER FOR A MAINTENANCE CHECK, WHICH DETERMINED THAT THE COMPUTER HAD GOTTEN WET BECAUSE OF MOISTURE COMING DOWN BEHIND A COWLING/DEFLECTOR ON THE LOWER PART OF THE WINDSHIELD. THE COMPUTER HAD TO BE REPLACED AT MY EXPENSE.

NHTSA complaint #10661868 — an unverified report by a vehicle owner.

2004 Mercury Monterey at 102,454 miles Chicago, IL Fire

ENGINE

SPOUSE [XXX] WAS DRIVING THE FAMILY AND ME OUT TO DINNER ON MAY 9, 2014 FOR MOTHER'S DAY.THE GAS TANK WAS ON ONE-FOURTH A TANK SO BEFORE ON TO THE EXPRESSWAY WE STOP TO GET SOME GAS. [XXX] MADE A STATEMENT HE SAID, "HE SAID THE GAS HAND STILL HASN'T MOVED MUCH AFTER WE PUT $40.00 TOGETHER OF GAS IN THE VAN. WE PUT GAS IN THE VAN AT THE GAS STATION AT 63RD AND CALIFORNIA. AFTER GETTING GAS WE PROCEED TOWARD WESTERN AVE. ON WESTER AVE. [XXX] DROVE FROM71ST AND WESTERN TO 111 & WESTERN WHEN WE SMELLED SOMETHING BURNING. WE THOUGHT THE SMELL WAS COMING FROM A VEHICLE ON THE SIDE OF US. WE MADE NO BIG DEAL ABOUT IT UNTIL THE VAN BEGIN TO SMOKE TREMENDOUS. [XXX] STOP THE CAR AN PULLED OVER. THE SMOKE INCREASED IN FRONT OF THE CAR ON THE DRIVERS AS [XXX] STOOD THERE TRYING TO UNDERSTAND WHAT WAS GOING ON, I SAW A BLAZE OF FIRE. I BEGIN SCREAMING THE VAN IS ON FIRE, THE VAN IS ON FIRE. I JUMP OUT OF THE VEHICLE THE BLAZE GOT LARGER. MY DAUGHTER AND MY BROTHER-IN-LAW WHO IS MENTALLY CHALLENGED WAS IN THE SECOND ROW OF SEATS BUCKLED UP. I GOT BACK IN THE CAR TO TURN ON THE EMERGENCY SIGNAL TO LET THE OTHER DRIVERS KNOW THAT WE NEEDED HELP. I YELLED AT MY FAMILY ON THE SECOND ROW AGAIN, GET OUT THE VAN THE VAN IS ON FIRE. THEY BEHAVE AS IF THEY COULD NOT HEAR ME OR UNDERSTAND WHAT I WA SAYING. SO, I BEGIN TO BANG ON THE WINDOW GET OUT GET OUT THE VAN IS ON FIRE.AFTER THE VAN WAS FULL BLAZED AND THE EMERGENCY WAS ON THE BANGING GOT THEM OUT. THERE WAS REDDISH BROWN LIQUID ALL IN THE SURROUNDING AREA WHERE THE VAN WAS PARK. MY HUSBAND AND I BOTH CALLED THE POLICE DEPARTMENT BUT THE FIRE DEPARTMENT CAME WITH TWO TOW TRUCKS. I GOT MY FAMILY TO SAFETY ON THE OTHER SIDE OF THE TRAIN TRACKS BY 111 & MARSHFIELD WHILE [XXX] TALKED TO FIRE FIGHTERS AND THE TOW MEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10587960 — an unverified report by a vehicle owner.

2004 Mercury Monterey at 118,000 miles Taylor, MI

ENGINE

IN EARLY 2012 BOTH BRAKE LIGHTS ON DASH WOULD COME ON SPORADICALLY WHILE DRIVING.THEN CAME ON MORE FREQUENTLY. SOON THE BATTERY LIGHT STARTED TO COME ON AT STOPS OR LOW IDLES. 8/2012 DEALER COULD NOT REPRODUCE THE BRAKE LIGHTS COMING ON, BUT REPLACED ALTERNATOR. 11/2012 STILL PROBLEM WITH BRAKE LIGHTS ON THE DASH COMING ON NOW PLUS THE CHECK ENGINE LIGHT. VEHICLE SPUTTERING AND STALLING (COULD NOT STOP WITHOUT VEHICLE TOTALLY STALLING AND HAD TO HAVE FOOT ON GAS AT ALL TIME, EVEN WHEN BRAKING, OR WOULD STALL.) 2ND DEALER STILL COULD NOT VERIFY THE DASH BRAKE LIGHTS BUT RESEALED CONNECTOR, REPLACED SPARK PLUGS, CLEAN MASS AIRFLOW, RESET KAM, REPLACED HEATED PCV HOSE. COULD DRIVE VEHICLE BUT BRAKE LIGHTS WERE BOTH STILL SPORADICALLY COMING ON WHILE DRIVING. 7/2013 STILL HAVING PROBLEMS WITH BOTH DASH BRAKE LIGHTS COMING ON ONLY NOW THE RADIO DIES WHEN THEY COME ON, WHEN THEY GO OFF, THE RADIO COMES BACK ON. IF THE RADIO DIDN'T GO OFF, SOMETIMES SHUTTING IT OFF WOULD RESULT IN THE BRAKE LIGHTS GOING OFF. DEALER STILL UNABLE TO VERIFY. THIS PROGRESSED TO THE BATTERY LIGHT COMING ON SPORADICALLY (AROUND TIME BRAKE LIGHTS WOULD COME ON) AND USUALLY GOING OFF IF THE AC WAS TURNED UP ON HIGH. THE VEHICLE ALSO STARTED TO LOSE POWER WHEN PASSING, FELT LIKE A DOWN SHIFT. THE DASH LIGHT ISSUE OCCURS DAILY, BUT THERE IS NO PATTERN. IT CAN BE WET, DRY, HOT, COLD, AFTER 5 MILES, AFTER 30 MILE, SIDE STREETS, EXPRESSWAY, MORNING, EVENING THERE IS NO CONSTANT. 10/2013 VEHICLE BACK AT DEALER SINCE THE PROBLEM HAPPENS EVERY DAY. THEY CAN'T REPRODUCE. ONLY CODE THEY GET IS THE ALTERNATOR, WHICH WAS REPLACED LAST YEAR AND DIDN'T HELP THE PROBLEM. THEY HAVE RESEALED THE CPU AND THAT DOESN'T HELP.THIS VEHICLE HAS BEEN PLAGUED BY ELECTRICAL PROBLEMS SINCE DAY ONE (HEATER, SEAT HEATER, CIGARETTE LIGHTERS, DOOR LOCKS ETC) CONCERNED ELECTRICAL ISSUES COULD RESULT IN LOSS OF POWER OR FIRE.

NHTSA complaint #10549811 — an unverified report by a vehicle owner.

2005 Mercury Monterey at 85,000 miles Livonia, MI

ENGINE

IT WAS RAINING AND MY VEHICLE KEPT GOING INTO NEUTRAL AND STALLING. I'D PRESS THE GAS, NOTHING WOULD HAPPEN. IT WOULDN'T GO INTO REVERSE. WHEN I PUT IT IN NEUTRAL THE ENGINE JUST REVVED UP. PUTTING IT PARK WAS OK. CHECK ENGINE CODES P0715 AND P0340 APPEARED. A FLASHING CHECK ENGINE LIGHT (!), AND SOLID CHECK ENGINE LIGHT APPEARED. PUTTING IN DRIVE, IT WOULD ONLY GO INTO 3RD GEAR. 1ST GEAR WORKED IF I MOVED THE PRNDL TO 1. REVERSE DIDN'T WORK AT ALL. I COULD HAVE EASILY BEEN KILLED IF THIS HAPPENED WHILE DRIVING ANYWHERE BUT MY NEIGHBORHOOD. THIS IS DIFFERENT FROM THE RECENT TORQUE CONVERTER RECALL THAT IS ALSO SCARY AND ALSO RESULTS IN LOSS OF FORWARD MOMENTUM. MY PROBLEM IS WITH THE PCM. THE DEALER PERFORMED DIAGNOSTICS AND REPAIRS ACCORDING TO FORD'S TSB 06-14-10 WHICH INDICATES THIS IS A COMMON PROBLEM ON ALL 1999-2007 FORD VANS. IF THEY'VE KNOWN ABOUT THIS FOR 7 YEARS, AND IT AFFECTS NEARLY A MILLION VEHICLES, WHY HASN'T IT BEEN RECALLED? SURELY NHTSA HAS RECEIVED COMPLAINTS ABOUT THIS. I HAVE A FRIEND WHO HAD THIS HAPPEN ON HER 2004 FORD VAN WITHIN THE LAST YEAR. SHE ALSO LOST REVERSE AND THE CAR WOULD LIMP IN DRIVE JUST LIKE MINE DID. THE REPAIR SHOP KNEW EXACTLY WHAT TO DO AND REPAIRED HER PCM. I'VE ASKED HER TO FILE A NHTSA COMPLAINT AS WELL. THIS IS A SAFETY CONCERN. I PAID MY FORD DEALER TO FIX BECAUSE MY SAFETY IS AT STAKE, AND OBVIOUSLY BECAUSE THE VEHICLE WAS PERFORMING SUB-PAR, BUT I FEEL THIS PARTICULAR ISSUE SHOULD BE COVERED BY FORD, NOT BY THE CUSTOMER, JUST AS WAS DONE WITH THE RECENT REAR SEAT RUST AND TORQUE CONVERTER RECALLS ON THIS SAME VEHICLE. THIS IS NO DIFFERENT. IT IS BEYOND NORMAL WEAR AND TEAR.

NHTSA complaint #10546254 — an unverified report by a vehicle owner.

2004 Mercury Monterey at 90,000 miles Green Springs, OH

ENGINE

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE ENGINE AND THE RPMS INCREASED. THE VEHICLE WAS TOWED TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE CONTACT ALSO STATED THAT THE TRANSMISSION WAS REPLACED TWICE HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 100,000. UPDATED 9/4/13 *CN THE CONSUMER STATED THE TRANSMISSION FAILED FOUR TIMES.

NHTSA complaint #10524934 — an unverified report by a vehicle owner.

2005 Mercury Monterey at 125,000 miles Aplington, IA

ENGINE

MULTIPLE TIMES LOSS OF POWER AND ABILITY TO DRIVE. RPM'S JUMPED ALL OVER AND VEHICLE WOULD STALL OR NOT START AT ALL. IN AND OUT OF SHOP OVER 2 MONTHS LEAVING ME WITHOUT A VEHICLE OR DRIVING A LOANER CAR. FINALLY REPLACED PCM AND WIRING HARNESS. NOT EVEN A YEAR LATER THE EXACT SAME PROBLEM IS OCCURRING AGAIN AND WARRANTY IS EXPIRED. ALSO FOUND OUT ANOTHER VEHICLE WAS IN THE SHOP AT THE SAME TIME WITH THE SAME PROBLEM.

NHTSA complaint #10512909 — an unverified report by a vehicle owner.

2004 Mercury Monterey at 65,238 miles Homer, LA

ENGINE AND ENGINE COOLING

I PURCHASED THIS VAN FROM A ONE OWNER ELDERLY COUPLE-AT THE TIME OF PURCHASE HAD 47,000 MILES ON IT. WORKED GREAT FOR FIRST 8 MONTHS THEN THE PROBLEMS STARTED. HAD TO REPLACE SPARK PLUGS THEN COIL ASSEMBLY, THEN FUEL INJECTORS, VALUE EXHAUST GAS, RECALL OF THE TORQUE CONVERTOR(DEALERSHIP HAD MY VAN 3 DAYS SHY OF 1 MONTH) ABS SENSOR REPLACED, REPLACED CALLOPSED PCV HOSE, WATER IN THE COMPUTER MODELE THIS HAD TO BE CLEANED OUT. VAN WAS IN AND OUT OF THE SHOP 8 OF 12 MONTHS IN THE YEAR 2012. I HAD THE VAN BACK FOR NOT EVEN 2 MONTHS AND IT STARTED RUNNING ROUGH AND IDLING HIGH AGAIN THE ENGINE LIGHT BLINKING. I REALLY NEED SOME HELP WITH THIS-BECAUSE THE DEALERSHIP I HAVE BEEN TAKEN IT TOO CANNOT SEEM TO GET IT FIXED!!! I HAVE SPENT WAY TO MUCH MONEY ON A VECHILE THAT DOES NOT WORK!!!

NHTSA complaint #10499571 — an unverified report by a vehicle owner.

2004 Mercury Monterey at 128,000 miles Detroit, MI Fire

ENGINE

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT 27 MPH, THE VEHICLE SLAMMED TO A STOP AND CAUGHT ON FIRE. THE CONTACT STATED THAT VEHICLE MADE A SLAMMING START BEFORE CATCHING ON FIRE. THE FIRE STARTED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE HAD NOT BEEN INSPECTED HOWEVER, THE FIRE DEPARTMENT DETERMINED THAT THE FIRE WAS CAUSED BY MECHANICAL FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 128,000.

NHTSA complaint #10479456 — an unverified report by a vehicle owner.

2004 Mercury Monterey at 119,691 miles Garden Grove, CA

ENGINE AND ENGINE COOLING

MY VEHICLE LOST ENGINE POWER WHILE IN DRIVE AND CAME TO A COMPLETE STOP IN THE MIDDLE OF LANES DURING RUSH-HOUR TRAFFIC. ALSO LOST REVERSE HAD TO BE TOWED. SINCE THE INCIDENT, I DISCOVERED THERE WAS A RECALL FOR THIS EXACT ISSUE AND ATTEMPTED TO RESOLVE DIRECTLY THROUGH FORD. I'VE SUBMITTED RECEIPTS FOR SERVICES PERFORMED AND FORD IS NON-RESPONSIVE TO MY REQUESTS FOR REIMBURSEMENT.

NHTSA complaint #10474079 — an unverified report by a vehicle owner.

2005 Mercury Monterey Flushing, MI

ENGINE

I RECEIVED A RECALL NOTICE - 11S25/NHTSA RECALL 12V-006 IN MARCH, 2012. THIS RECALL RELATES IS REGARDING A WORN SPLINE IN THE TRANSMISSION TORQUE CONVERTER. FORD CLAIMS PARTS WOULD BE IN 2ND QUARTER OF 2012. I CALLED MY DEALER, AND TOLD PARTS WILL NOT BE IN UNTIL 1ST WEEK IN JUNE. WAITED. CALLED DEALER AND FORD - PARTS NOW WILL BE IN THE END OF JUNE. SO I CALLED [XXX] AT VEHICLE SAFETY HOTLINE CASE # [XXX] AND MADE COMPLAINT. CALLED FTC ON 6/7/12 AND ALSO MADE COMPLAINT. REFERENCE # [XXX]. JUNE AND THEN JULY CAME AND WENT - NO PARTS. AUGUST - I RECEIVE A LETTER FROM FORD STATING THE PARTS ARE IN, AND THEY WANT TO HAVE THE "RECALL PERFORMED AS SOON AS POSSIBLE" CALLED MY FORD DEALER THE DAY THE LETTER ARRIVED- THEY CLAIM THEY DO NOT HAVE THE PARTS YET, AND THEY WOULD CALL. IT IS SEPTEMBER 4. LABOR DAY HAS COME AND GONE - NO FIXED VAN. OBVIOUSLY THEY SAY RECALL, BUT HAVE NO INTENTION OF FIXING MY VEHICLE. FEBRUARY 19, 2009 MY VAN BROKE DOWN. I NEEDED TO REPLACE MY TRANSMISSION DUE TO "ELECTRONIC TRANSMISSION DIAG NO PUMP PRESSURE HAS INTERNAL BROKEN PART NEED TO R&I TRANS-AXLE. FOUND STRIPPED PUMP SHAFT INTO TORQUE. REPLACED TORQUE CONVERTER" THIS COST ME $1829.60. I STILL HAVE THE ORIGINAL RECEIPT. MY DEALER IS CLAIMING I CANNOT EVEN SUBMIT THIS BILL TO FORD FOR "POTENTIALLY" REIMBURSEMENT, (BY A FORD COMMITTEE OF COURSE) FOR THIS UNTIL MY VAN IS WORKED ON - ONCE HE PARTS FROM THE RECALL ARE IN. I FEEL I HAVE PAID FOR THIS RECALL ALREADY, AND AM BEING TOTALLY SCREWED. PLEASE ADVISE. THANK YOU FOR YOU TIME - INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10473845 — an unverified report by a vehicle owner.

2004 Mercury Monterey at 162,000 miles Cookeville, TN

ENGINE AND ENGINE COOLING

VEHICLE STALLS LEAVING FAMILY STRANDED IN TRAFFIC (NUMEROUS EVENTS). DEALER TESTED AND REPLACED FUEL RAIL PRESSURE SENSOR AND VEHICLE WAS DRIVEN HOME, APPROX 8 MILES. VEHICLE FAILED TO START FOLLOWING MORNING. BASED ON ARTICLES AND TESTING PROCEDURES FOUND ONLINE, OWNER REPLACED CRANKSHAFT POSITION SENSOR, VEHICLE STARTED AND RAN FOR ABOUT 5 MIN. ENGINE DIED AND PRODUCED ERROR CODE P0320. EVIDENCE OF WATER HAS BEEN DETECTED IN THE PCM CONNECTOR AND FAULT HAS NOT YET BEEN CORRECTED. OTHER ITEMS REPLACED ON VEHICLE; TRANSMISSION, EGR, FUEL FILTER, PLUG WIRES AND PLUGS.

NHTSA complaint #10454084 — an unverified report by a vehicle owner.

2004 Mercury Monterey at 105,300 miles Elcart, IN

ENGINE AND ENGINE COOLING

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT AFTER ENTERING A HIGHWAY DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER A FEW MOMENTS AND WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED THAT THE ENGINE CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,300.

NHTSA complaint #10436183 — an unverified report by a vehicle owner.

2004 Mercury Monterey at 89,251 miles Garden City, MI

ENGINE AND ENGINE COOLING

WHILE DRIVING DOWN THE ROAD, THE ENGINE DIED WITHOUT WARNING, NO POWER. IT HAD NO POWER STEERING, IT HAD SHUT OFF COMPLETELY. IT WAS HARD TO RESTART AND THEN AFTER GOING AGAIN IT DIED AGAIN AS I WAS TRYING TO PULL OVER.

NHTSA complaint #10434426 — an unverified report by a vehicle owner.

Other Mercury Monterey problems