350 of the
550 complaints filed about the Mercury Monterey
are about the transmission —
64% of everything owners reported.
The worst model year for it is 2004.
350
Complaints
64%
Share of all complaints
1
Crashes
1
Fires
Transmission & Drivetrain complaints by model year
The contact owns a 2004 Mercury Monterey. The contact stated that while driving through a drive thru, the vehicle independently shifted into neutral and was unable to shift into the intended gear. The automatic transmission warning light illuminated. The vehicle was towed to the residence. A dealer was contacted back in 2012 who confirmed that the VIN was included in NHTSA Campaign Number: 12V006000 (Power Train); however, parts were not available. The contact called that same dealer in 2015 who confirmed that parts were available for the recall repair however, there was no available appointment and advised the contact to bring in the vehicle to be repaired only if a failure was experienced. The vehicle was not repaired. After the most recent failure, the contact called the same dealer and was informed that the system was indicating that the recall repair was completed; however, the vehicle was never scheduled for the recall repair. The contact confirmed that the recall repair was not performed. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
NHTSA complaint #11586529 — an unverified report by a vehicle owner.
The contact's fiancée owns a 2005 Mercury Monterey. The contact stated while his fiancée was driving at an undisclosed speed, the accelerator pedal was depressed and the vehicle failed to respond and inadvertently stopped. The contact’s fiancée pushed the vehicle over the third of a mile by herself until she received assistance to push the vehicle to a parking lot. The vehicle was hauled to the contact's residence. The contact stated that upon starting the vehicle and shifting into gear, the vehicle failed to respond. The contact, who is an independent mechanic diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 95,357.
NHTSA complaint #11482079 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 45 MPH, THE VEHICLE STALLED UPON DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. DUE TO THE FAILURE, THE VEHICLE WAS INITIALLY TOWED TO AN INDEPENDENT MECHANIC AND THEN TO NEWTON FORD SOUTH (2010 N MAIN ST, SHELBYVILLE, TN 37160) WHERE THE VEHICLE WAS DIAGNOSED WITH TRANSMISSION FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.
NHTSA complaint #11382869 — an unverified report by a vehicle owner.
WELL I DIDNT KNOW HOW TO GO ABOUT THIS BUT AROUND AUGUST 2020 MY GRANDSON JUST GOT OUT OF KNEE SURGERY WE WAS DRIVING UP TO LIMESTONE NEW YORK WHEN ALL OF A SUDDEN MY VEHICLE STARTED SMOKING AND IT STOPPED MOVING SO I COSTED OFF THE ROAD WE WAS ON THE HIGHWAY WHEN IT HAPPENED SO WE SAT THERE AND THERE WAS ALOT OF TRANSMISSION FLUID EVERYWHERE SO A MAN STOPPED TOOK MY BOYFRIEND TO A STORE TO GET TRANSMISSION FLUID WHILE ME MY DAUGHTER N GRANDSON WAITED IN THE VEHICLE HE PUTS THE FLUID IN WE GOT IT TO MOVE TO THE NEXT EXIT WHERE THE FLUID JUST KEPT DRAINED OUT SO WE HAD TO SIT THERE AND WAIT FOR A RIDE AND A TOW WHICH THE PPL PICKED US UP AND BROUGHT US HOME THE NEXT DAY MY BF RENTED A CAR DOLLY AND WE RAN BACK UP TO GRAB AND TOW IT BACK TO MY PLACE AND IT HAS BEEN SITTING HERE EVER SINCE CAN SOMEONE HELP PLEASE I NEED MY VEHICLE FIXED I DON'T KNOW WHAT HAPPENED TO IT IT WAS DRIVING FINE AND ALL OF A SUDDEN IT JUST COMPLETELY STOPPED
NHTSA complaint #11377203 — an unverified report by a vehicle owner.
I WAS DRIVING DOWN THE ROAD AT APPROX. 30-35 MPH, WHEN ALL OF A SUDDEN A HIGH PITCHED SQUEALING SOUND, OCCURED AND MY VEHICLE WOULD NOT ACCELERATE FORWARD ANYMORE. I COASTED INTO A PARKING LOT, PUT THE VEHICLE IN PARK, AND THEN SHIFTED THE CAR INTO R,D, AND OD AND NOTHING ENGAGED... THIS HAPPENED ON A CITY STREET...HAD IT TOWED TO REPAIR SHOP AND WAS TOLD IT WAS SOMETHING WITH MY TRANSMISSION, BUT THEY DIDNT SAY WHAT, ONLY THAT IS WAS GOING TO COST $2250 TO REPLACE IT.....HAD IT TOWED HOME..NOT REPAIRED
NHTSA complaint #11372494 — an unverified report by a vehicle owner.
MY 2006 MERCURY MMONTEREY STARTED JUMPING WHILE GOING DOWN THE ROAD AND MAKING A NOISE WHEN YOU PRESS THE GAS. MECHANIC SAID IT WAS THE TCC SELENOID SO WE REPLACED IT AN THAT DID NOT FIX THE ISSUE SO TOOK IT BACKTO FIND THE TORQUE CONVETER IS BAD.
NHTSA complaint #11321674 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE SLOWING DOWN THE VEHICLE WOULD NOT ACCELERATE WHEN PRESSING THE ACCELERATOR PEDAL AND WHILE SWITCHING GEARS THE VEHICLE WOULD LUNGE FORWARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND THE LOCAL DEALER FORSOM LAKE FORD (12755 FOLSOM BLVD, FORSOM LAKE CA.) WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 124,000.
NHTSA complaint #11307746 — an unverified report by a vehicle owner.
MY FAMILY WAS TRAVELING ON THE I-65 SOUTH INTERSTATE AND THE VAN, 2006 MERCURY MONTEREY, STOP RESPONDING IN THE MIDDLE OF FAST TRAFFIC. IT TOOK ME BY TOTAL SURPRISE. THE ENGINE WAS STILL RUNNING. SO, I INITIALLY THOUGHT IT HAD ACCIDENTLY WENT IN NEUTRAL BUT THAT WASN'T THE CASE. I TRIED A LOWER GEAR WITH NOT LUCK. NOT WANTING TO BE STUCK IN THE MIDDLE OF THE INTERSTATE I THEN TURNED ON MY HAZARD LIGHTS AND FRANTICALLY MANEUVERED THE VAN TO THE SIDE OF THE BUSY INTERSTATE ROAD. ONCE ON THE SIDE OF THE ROAD MY HUSBAND TRIED EVERY GEAR AND THE VAN WASN'T RESPONDING IN ANY OF THEM. WE ENDED UP GETTING IT TOWED TO OUR HOUSE. AFTER WE GOT HOME MY HUSBAND STARTED RESEARCHING THE PROBLEM BECAUSE HE HAD NEVER HEARD OF A VEHICLE STOP RESPONDING LIKE THAT WITHOUT ANY WARNING SIGNS. HE SAID THIS HAS TO BE VEHICLE DEFECT AND LOOKED UP RECALLS FOR THE VAN ON THE NHTSA.ORG WEBSITE. THERE WASN'T A RECALL FOR THIS ISSUE BUT THERE WERE PLENTY OF COMPLAINTS ABOUT THIS EXACT SAFETY ISSUE. AFTER DOING MORE RESEARCH WE FOUND THAT THE 2004 MODEL OF THIS VAN HAD THE SAME ISSUE WHICH FORD DID DO A RECALL FOR THE TORQUE CONVERTER. THE FORD COMPANY NEEDS TO BE IMMEDIATELY NOTIFIED THAT THIS IS ALSO A BIG SAFETY ISSUE WITH THE 2006 MODEL. ONE THE REASONS MY HUSBAND BOUGHT THE VEHICLE WAS BECAUSE IT WAS BUILT BY FORD AND HE TRUSTED THEIR PRODUCTS. I HOPE FORD WILL TAKE THE COMPLAINT SERIOUSLY AND STAND BEHIND THEIR PRODUCT AND GET THIS SAFETY ISSUE WITH THE TORQUE CONVERTER ON THE MERCURY MONTEREY 2006 VEHICLES RESOLVED QUICKLY.
NHTSA complaint #11283100 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. WHILE DRIVING 70 MPH, THE VEHICLE FAILED TO RESPOND AS THE ACCELERATOR PEDAL WAS BEING DEPRESSED. ALSO, THE RPMS INCREASED TO HIGH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TORQUE CONVERTER WAS STRIPPED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 141,000.
NHTSA complaint #11220581 — an unverified report by a vehicle owner.
OUR VAN WAS DRIVING JUST FINE AND SUDDENLY, WITH NO WARNING AT ALL, WENT INTO NEUTRAL, STOPPING IN AN INTERSECTION. THE VEHICLE ONLY HAS AROUND 88000 MILES ON IT. IT WAS TOWED TO THE DEALER, AND THE LINCOLN DEALER DIAGNOSED THAT THE TORQUE CONVERTER HAD FAILED. I NOTICED FORD HAD ALREADY RECALLED ALL OF THE 2004 FREESTARS AND 2005 MONTEREYS FOR THIS PROBLEM, BUT YET SOMEHOW MY 2006 WITH A SEPTEMBER 2005 BUILD DATE WAS NOT PART OF THE RECALL. SO GUESS WHAT? FORD KNOWINGLY LEFT ME IN AN UNSAFE VEHICLE, AND NOW I'M RESPONSIBLE FOR THE REPAIR BILL. FORD SO VERY CLEARLY KNEW ABOUT THE PROBLEM AND NEVER CORRECTED THE PROBLEM BY THE TIME BY VEHICLE WAS BUILT. NHTSA NEEDS TO ENCOURAGE FORD TO RECALL ALL THE 2006 AND PROBABLY ALL THE 2007S AS WELL. FORD SHOULD BE PAYING FOR MY REPAIR, NOT ME.
NHTSA complaint #11218671 — an unverified report by a vehicle owner.
THURSDAY MAY 23 2019. DRIVING DOWN THE ROAD AND MY VAN JUST CUT OFF. I WAS ABLE TO RESTART THE VAN AND GET INTO A PARKING LOT. I SAT FOR A BIT AND TRIED IT AGAIN. IT STARTED. BUT I HAD NO POWER TO GO FORWARD OR REVERSE THE TRANSMISSION WAS JUST GONE. ABSOLUTELY NO WARNING OR ANYTHING LIKE THIS HAD HAPPENED. NO SERVICE ENGINE LIGHT .. I WAS ON A CITY STREET. I HAD JUST PULLED FORWARD FROM WAITING FOR A RED LIGHT.
NHTSA complaint #11210329 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 65 MPH, THE RPMS INCREASED, BUT THE VEHICLE DECELERATED TO APPROXIMATELY 20 MPH. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
NHTSA complaint #11164501 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED WHILE SHIFTING FROM PARK INTO REVERSE. IN ADDITION, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN. RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) INDICATED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED AND THAT THE PART WOULD NEED TO BE ORDERED. IN ADDITION, IT WAS STATED THAT WATER INTRUSION CAUSED THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN A WARRANTY CAMPAIGN. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBERS: 06E056000 (FUEL SYSTEM, GASOLINE) AND 12V006000 (POWER TRAIN) AS POSSIBLE CAUSES OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
NHTSA complaint #11155166 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11088862 — an unverified report by a vehicle owner.
I PURCHASED THE 2004 MERCURY MONTEREY VAN VIN [XXX] FROM GOOD FRIENDS, WHILE DRIVING DOWN THE HIGHWAY WITH MY FAMILY THE TORQUE CONVERTER AND OUTPUTSHAFT FAILED, UPON TELLING MY FRIENDS ABOUT THIS THEY GAVE ME A LETTER FROM FORD STATING THERE WAS A RECALL ON THESE PARTS, SO I CALL SHEEHY FORD IN RICHMOND VA, THEY TELL ME THERE IS NO RECALL ON THIS PART......THEN I CALL RICHMOND FORD AND THEY TELL ME SHEEHY FORD PERFORMED THE RECALL...SO I CALL SHEEHY FORD AND TRY TO GET AN EXPLANATION, THEN THEY TELL ME IT WAS PERFORMED 18,000 MILES AGO, MY FRIENDS THAT SOLD ME THE VAN SAID THAT THE RECALL WAS NEVER PERFORMED, CAN SOMEONE PLEASE LOOK INTO THIS? IT SOUNDS TO ME THE DEALER DOES NOT WANT TO PERFORM THE WORK TO FIX THE RECALLED PARTS, THERE MUST BE PAPERWORK WHERE THE WORK WAS COMPLETED AND SIGNED OFF ON....AND ACCORDING TO FORD ONLY 18,000 MILES AGO, THEY SAID THE RECALL WAS PERFORMED AT 92,000 MILES, THE VAN CURRENTLY HAS 110,000 MILES...CAN SOMEONE PLEASE HELP ME? THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11079478 — an unverified report by a vehicle owner.
I WAS DRIVING DOWN THE ROAD, JUST NORMAL DRIVING, POSTED SPEED OR BELOW,. HAD GAS PEDAL DOWN AND SUDDENLY THE VEHICLE HAS NO POWER. HAD TO PUSH TO THE SIDE. CAN MOVE GEAR SHIFT, BUT CAR DOESN'T GO INTO ANY DIRECTION, FORWARD OR BACKWARD.
NHTSA complaint #11074530 — an unverified report by a vehicle owner.
I WAS DRIVING ON THE HIGHWAY WHEN THE VEHICLE STARTED SLOWING DOWN AND THE GAS PEDAL DID NOTHING BUT REV, W/OUT ANY ACCELERATION. I TOWED IT TO MY HOUSE AND NOW THE TRANSMISSION WILL NOT ENGAGE IN ANY OF THE GEARS. MY PROBLEM IS A FORD RECALL AND THEY TOLD ME IT HAS ALREADY BEEN DONE ON MY VEHICLE, WHAT CAN I DO?
NHTSA complaint #11065961 — an unverified report by a vehicle owner.
AS OF TODAY, JANUARY 22, 2018, I HAD TO HAVE THE VAN TOWED TO A TRANSMISSION SHOP AS YESTERDAY, JANUARY 21, 2018, THE TRANSMISSION LOCKED UP WHILE IN LIGHT TRAFFIC. PRAISE GOD WAS ABLE TO GET IT TO A NEARBY PARKING LOT UNTIL THE WRECKER CAME. AFTER RESEARCHING ONLINE IT HAS BECOME CLEAR THIS VEHICLE HAS HAD SEVERAL INCIDENTS AND REPEAT INCIDENTS WITH FORD MOTOR COMPANY TORQUE CONVERTERS. THE SHOP I'VE TAKING MINE TO ACTUALLY REBUILDS THEM. AS FOR THE INCIDENT WHICH OCCURRED ON THE 21ST, WAS DRIVING WHEN A SUDDEN LOSS OF POWER AND ONCE VAN WAS PULLED OFF ROAD AND PARKED, CAR WAS STILL RUNNING; HOWEVER, NO MATTER WHAT GEAR I WOULD PUT IT IN, THERE WAS NO MOVEMENT, JUST REVVING.
NHTSA complaint #11064205 — an unverified report by a vehicle owner.