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FaultScore report

2002 Mercury Mountaineer problems

Owners have filed 504 complaints about the 2002 Mercury Mountaineer with NHTSA between 2001 and 2023. The largest single group is the transmission & drivetrain. Across this model's run it ranks 2 of 13 worst.

Read the complaints What breaks Worst years for the Mercury Mountaineer All 2002 cars
D

FaultScore 74/100

Higher is worse. Measured against the other years of the Mercury Mountaineer.

How this is worked out

The numbers

504

Complaints

19

Crashes reported

8

Fires reported

35

Injuries reported

75,000 mi

Median mileage at failure

Half of reported failures happened before this

14%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 100 vs 50 Severity 64 vs 50 Early failure 24 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Mercury Mountaineer. 50 means typical for this model; 100 means roughly double.
Severity — 64
12.3% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 24
14% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2002 compares with every other Mercury Mountaineer

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2002 Mercury Mountaineer

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Transmission & Drivetrain 149 29.6%

3 crashes, 1 fires · median 78,279 mi

Body & Structure 73 14.5%

Median failure at 58,500 miles

Suspension 42 8.3%

Median failure at 75,800 miles

Windows, Mirrors & Wipers 35 6.9%

Median failure at 84,000 miles

Engine & Cooling 35 6.9%

0 crashes, 1 fires · median 89,106 mi

Brakes 27 5.4%

1 crashes, 0 fires · median 49,482 mi

Steering 23 4.6%

1 crashes, 0 fires · median 104,000 mi

Airbags 20 4.0%

9 crashes, 0 fires · median 87,000 mi

Electrical System 19 3.8%

0 crashes, 1 fires · median 60,000 mi

Acceleration & Cruise Control 18 3.6%

4 crashes, 1 fires · median 67,000 mi

Equipment & Accessories 14 2.8%

Median failure at 107,500 miles

Other & Unspecified 8 1.6%

0 crashes, 1 fires · median 163,000 mi

Doors, Latches & Locks 8 1.6%

Median failure at 69,000 miles

Tires 8 1.6%

Median failure at 90,000 miles

Fuel & Propulsion 8 1.6%

1 crashes, 1 fires · median 60,000 mi

Seat Belts 7 1.4%

Median failure at 59,000 miles

Wheels 6 1.2%

Median failure at 62,750 miles

Seats 2 0.4%

0 crashes, 2 fires · median 55,000 mi

Stability & Traction Control 1 0.2%
Lights 1 0.2%

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Automatic Transmission 89 49.7%
Hinge AND Attachments 23 12.8%
Body 15 8.4%
Rear 15 8.4%
Glass, Side/Rear 12 6.7%
Hatchback/Liftgate 10 5.6%
Frontal 8 4.5%
Accelerator Pedal 7 3.9%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 14 4.0%
1,000 – 9,999 miles 4 1.1%
10,000 – 24,999 miles 13 3.7%
25,000 – 49,999 miles 51 14.5%
50,000 – 74,999 miles 92 26.1%
75,000 – 99,999 miles 74 21.0%
100,000 – 149,999 miles 71 20.2%
150,000+ miles 33 9.4%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jun 2001 peak 13 Dec 2023

NHTSA investigations into the 2002 Mercury Mountaineer

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

EA09013 Opened 18 Aug 2009 Closed 12 Feb 2013 POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

Vehicle Rollaway Allegations

This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure mechanisms in 180 incidents related to the alleged defect.The highest rate for any particular failure mechanism, the failure of the Automatic Transmission Parking System, was 4.4/100K.The next-highest failure rate was for the BSI System, at 3.4/100K.For all identified failure mech...

DP05005 Opened 22 Sep 2005 Closed 4 Jan 2006 ENGINE AND ENGINE COOLING:ENGINE

SPARK PLUG EJECTION FROM CYLINDER HEAD

ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...

PE05037 Opened 7 Jul 2005 Closed 2 Nov 2005 VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

STUCK ENGINE THROTTLE

ON JULY 7, 2005, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION TO INVESTIGATE ALLEGED STUCK THROTTLE COMPLAINTS IN CERTAIN MODEL YEAR (MY) 2002 FORD EXPLORER AND MERCURY MOUNTAINEER VEHICLES EQUIPPED WITH THE STANDARD AVAILABLE 4.0L SOHC V6 ENGINE.AT THAT TIME, ODI WAS AWARE OF 15 COMPLAINTS THAT ALLEGED STUCK ENGINE THROTTLE CAUSING UNWANTED VEHICLE ACCELERATION AND 1 ALLEGED CRASH AS A RESULT.SIX COMPLAINANTS REPORTED THAT THROTTLE CONTROL CABLE REPLACEMENT REMEDIED THE ALLEGED STUCK THROTTLE CONDITION.ADDITIONALLY, ODI WAS AWARE OF A TECHNICAL SERVICE BULLETIN IS...

PE04045 Opened 2 Jun 2004 Closed 28 Sep 2004 STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

REAR LIFTGATE GLASS ASSEMBLY

COMPLAINTS REPORT FAILURE OF THE REAR LIFTGATE GLASS SUPPORT WHILE THE OPERATOR IS OPENING OR CLOSING THE GLASS.THE FALLING GLASS CAN STRIKE THE OPERATOR OR BYSTANDER.THE INJURIES REPORTED ARE BRUISES TO THE HEAD, NECK OR BACK, CUTS TO THE FACE, ARM OR HAND.ON SEPTEMBER 9, 2004, FORD NOTIFIED THE AGENCY THAT IT WILL RECALL APPROXIMATELY 955,732 MY 2002 AND 2003 FORD EXPLORER AND MERCURY MOUNTAINEER VEHICLES TO REPLACE THE LIFTGATE GLASS STRUT BRACKETS AND/OR HINGES.SEE NHTSA RECALL 04V442 FOR DETAILS. THIS INVESTIGATION IS CLOSED.

EA02010 Opened 2 Jul 2002 Closed 25 Feb 2003 AIR BAGS

MIS-ASSEMBLED AIRBAG CLOCKSPRING

IN JULY 2001, FORD ISSUED A SPECIAL SERVICE MESSAGE ANNOUNCING THAT SOME AIR BAGCLOCKSPRING DEVICES MAY PRODUCE NOISE WHEN THE STEERING WHEEL IS TURNED FULL LEFT OR RIGHT.FORD WAS AWARE THAT SOME CLOCKSPRINGS MAY HAVE BEEN IMPROPERLY INSTALLED.THE IMPROPER INSTALLATION MAY ALSO CAUSE AN OPEN CIRCUIT AND THE AIR BAG WARNING LIGHT TO ILLUMINATE.STARTING WITH VEHICLES PRODUCED IN SEPTEMBER 2001, FORD ADDING LENGTH TO THE CLOCKSPRING WIRE TO REDUCE THE LIKELIHOOD OF DAMAGE FROM IMPROPER INSTALLATION.ODI'S INVESTIGATION REVEALED 32 COMLAINTS (VEHICLE BUILT PRIOR TO SEPT. 2001) OF WARNING LIGHT BUT...

Recalls on the 2002 Mercury Mountaineer

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2009292 492,877 units in Canada

Other

On certain vehicles, the speed control deactivation switch may overheat, smoke, or burn, potentially resulting in an underhood fire. The condition may occur either when the vehicle is parked or when it is in operation. Correction: Dealers will install a new switch or fused wiring harness. Note: This is an expansion of recall 2005028 (05S28) for vehicles not previously included in the campaign.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

New Philadelphia, PA Fire

UNKNOWN OR OTHER

Heard a pop noise under hood. Engine shut off battery light came on. Went to open hood and there was a fire.

NHTSA complaint #11463995 — an unverified report by a vehicle owner.

at 250,000 miles Verona, MO Crash 1 injured

AIR BAGS

TL* THE CONTACT OWNED A 2002 MERCURY MOUNTAINEER. WHILE DRIVING, THE VEHICLE SLID ON ICE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, CHEST, LOWER AND UPPER BACK, ABDOMINAL, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.

NHTSA complaint #11184687 — an unverified report by a vehicle owner.

at 100,000 miles Newport, NC 1 injured

VISIBILITY:GLASS, SIDE/REAR

MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN PERFORMED ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 01I010000).

NHTSA complaint #10478865 — an unverified report by a vehicle owner.

at 100,000 miles Newport, NC 1 injured

STRUCTURE:BODY

MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN PERFORMED ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 01I010000).

NHTSA complaint #10478865 — an unverified report by a vehicle owner.

at 100,000 miles Newport, NC 1 injured

VISIBILITY/WIPER

MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN PERFORMED ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 01I010000).

NHTSA complaint #10478865 — an unverified report by a vehicle owner.

at 137,912 miles Whittier, NC Fire 1 injured

ENGINE AND ENGINE COOLING

I PURCHASED A 2002 MERCURY MOUNTAINEER ON 4/11/2011. AS I WAS DRIVING IT HOME FROM THE DEALERSHIP, THE SAME DAY, I NOTICED SOME BLACK SMOKE COMING OUT THE BACK OF THE CAR. THERE WERE NO MESSAGES THAT CAME UP IN THE MESSAGE CENTER WINDOW SO I HAD NO CLUE WHAT WAS HAPPENING. AS I LOOKED BACK UP FROM THE REAR VIEW MIRROR, I NOTICED A FIRST RESPONDERS TRUCK NEXT TO THE DRIVERS WINDOW WHO WAS YELLING " GET OUT OF THE VEHICLE, ITS ON FIRE!" IMMEDIATELY I PULLED OVER AND MY MOTHER AND I HAD TO JUMP FROM THE VEHICLE BECAUSE THE ENTIRE ENGINE AREA WAS ENGULFED WITH FLAMES. I WAS INJURED WHILE I WAS FLEEING FROM THE VEHICLE. THE FIRE DEPARTMENT AND STATE TROOPERS WERE ENROUTE AND MY VEHICLE WAS HOSED DOWN AND TOWED. I ALMOST DIED IN THIS VEHICLE BECAUSE OF THE REAR DIFFERENTIAL GOING OUT ON IT. THIS VEHICLE TYPE HAS HAD MANY PROBLEMS WITH THIS PART AND THEIR CUSTOMERS SHOULD BE COMPENSATED! THIS CAR IS A FIRE HAZARD! IF I WOULD HAVE HAD MY 3 SMALL CHILDREN IN THEIR CAR SEATS I MAY NOT HAVE BEEN ABLE TO GET THEM ALL OUT IN TIME. COMPENSATED!!

NHTSA complaint #10445576 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Chandler, AZ

STEERING

Aftermarket rack and pinion system re-manufactured by Detroit Axel began leaking fluid and caused a loss of power steering within 3 months of purchase. A second unit was installed and after about a year had the exact same failure as the first unit. Also resulting in the loss of power steering. It is my contention that Detroit Axel is not capable of re-manufacturing to a satisfactory safety standard. I believe they should be investigated and perhaps subject to a product recall. I pray nobody has yet been killed by their ineptitude!

NHTSA complaint #11562105 — an unverified report by a vehicle owner.

Hempstead, NY

POWER TRAIN

Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.

NHTSA complaint #11469915 — an unverified report by a vehicle owner.

Hempstead, NY

STRUCTURE:BODY

Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.

NHTSA complaint #11469915 — an unverified report by a vehicle owner.

Hempstead, NY

ELECTRICAL SYSTEM

Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.

NHTSA complaint #11469915 — an unverified report by a vehicle owner.

New Philadelphia, PA Fire

UNKNOWN OR OTHER

Heard a pop noise under hood. Engine shut off battery light came on. Went to open hood and there was a fire.

NHTSA complaint #11463995 — an unverified report by a vehicle owner.

Drexel Hill, PA

STRUCTURE:BODY

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE FAILED TO LATCH SECURELY ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED ON ONE OCCASION WHILE DRIVING THE VEHICLE, THE LIFT GATE AJAR WARNING LIGHT ILLUMINATED. THE CONTACT'S SON WENT TO CLOSE THE LIFT GATE AND GLASS SHATTERED. THE CONTACT HIRED A GLASS REPAIRMEN TO FIX THE WINDOW FOR $250.00. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 01I010000 (VISIBILITY) WITH THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #11307302 — an unverified report by a vehicle owner.

Drexel Hill, PA

VISIBILITY/WIPER

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE FAILED TO LATCH SECURELY ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED ON ONE OCCASION WHILE DRIVING THE VEHICLE, THE LIFT GATE AJAR WARNING LIGHT ILLUMINATED. THE CONTACT'S SON WENT TO CLOSE THE LIFT GATE AND GLASS SHATTERED. THE CONTACT HIRED A GLASS REPAIRMEN TO FIX THE WINDOW FOR $250.00. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 01I010000 (VISIBILITY) WITH THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #11307302 — an unverified report by a vehicle owner.

at 250,000 miles Verona, MO Crash 1 injured

AIR BAGS

TL* THE CONTACT OWNED A 2002 MERCURY MOUNTAINEER. WHILE DRIVING, THE VEHICLE SLID ON ICE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, CHEST, LOWER AND UPPER BACK, ABDOMINAL, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.

NHTSA complaint #11184687 — an unverified report by a vehicle owner.

at 25,000 miles Saint Paul, MN

UNKNOWN OR OTHER

MY POWER WILL STAY ON FOR LONG PERIODS OF TIME ALSO I'M HAVING AN ACCELERATION PROBLEM WHEN I DRIVE I HAVE TO WAIT FOR IT TO GO TO ABOUT 25 MI TILL 26 FOR IT TO PICK UP ANY SPEED IT TAKES A VERY LONG TIME FOR IT TO PICK UP ANY SPEED IN THE 1ST PLACE.

NHTSA complaint #11002611 — an unverified report by a vehicle owner.

at 25,000 miles Saint Paul, MN

ELECTRICAL SYSTEM

MY POWER WILL STAY ON FOR LONG PERIODS OF TIME ALSO I'M HAVING AN ACCELERATION PROBLEM WHEN I DRIVE I HAVE TO WAIT FOR IT TO GO TO ABOUT 25 MI TILL 26 FOR IT TO PICK UP ANY SPEED IT TAKES A VERY LONG TIME FOR IT TO PICK UP ANY SPEED IN THE 1ST PLACE.

NHTSA complaint #11002611 — an unverified report by a vehicle owner.

Chicago, IL

ELECTRICAL SYSTEM

I PURCHASED A VEHICLE ON MARCH 11, 2017 FROM A DEALERSHIP NAMED REDEFINED AUTO SALES IN SKOKIE, IL. SINCE I HAVE PURCHASED THIS VEHICLE, I HAVE SPENT OVER $1,500 IN COSTS FOR REPAIRS TO THIS VEHICLE, BEGINNING WITH I HAD TO GET AN OIL CHANGE ON THE SAME DAY THAT I PURCHASED THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY IN ROUTE FROM THE DEALERSHIP. ALSO, AS I WAS EN ROUTE FROM THE DEALERSHIP, ON THE EXPRESSWAY A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I FOUND OUT THAT THE HORN WAS NOT WORKING. THINGS HAVE JUST WENT DOWNHILL FROM THERE.

NHTSA complaint #10993134 — an unverified report by a vehicle owner.

Chicago, IL

SERVICE BRAKES

I PURCHASED A VEHICLE ON MARCH 11, 2017 FROM A DEALERSHIP NAMED REDEFINED AUTO SALES IN SKOKIE, IL. SINCE I HAVE PURCHASED THIS VEHICLE, I HAVE SPENT OVER $1,500 IN COSTS FOR REPAIRS TO THIS VEHICLE, BEGINNING WITH I HAD TO GET AN OIL CHANGE ON THE SAME DAY THAT I PURCHASED THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY IN ROUTE FROM THE DEALERSHIP. ALSO, AS I WAS EN ROUTE FROM THE DEALERSHIP, ON THE EXPRESSWAY A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I FOUND OUT THAT THE HORN WAS NOT WORKING. THINGS HAVE JUST WENT DOWNHILL FROM THERE.

NHTSA complaint #10993134 — an unverified report by a vehicle owner.

Chicago, IL

ELECTRONIC STABILITY CONTROL (ESC)

I PURCHASED A VEHICLE ON MARCH 11, 2017 FROM A DEALERSHIP NAMED REDEFINED AUTO SALES IN SKOKIE, IL. SINCE I HAVE PURCHASED THIS VEHICLE, I HAVE SPENT OVER $1,500 IN COSTS FOR REPAIRS TO THIS VEHICLE, BEGINNING WITH I HAD TO GET AN OIL CHANGE ON THE SAME DAY THAT I PURCHASED THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY IN ROUTE FROM THE DEALERSHIP. ALSO, AS I WAS EN ROUTE FROM THE DEALERSHIP, ON THE EXPRESSWAY A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I FOUND OUT THAT THE HORN WAS NOT WORKING. THINGS HAVE JUST WENT DOWNHILL FROM THERE.

NHTSA complaint #10993134 — an unverified report by a vehicle owner.

Chicago, IL

POWER TRAIN

I PURCHASED A USED VEHICLE FROM REDEFINED AUTO SALES LOCATED IN SKOKIE, IL ON 3/11/17. SINCE THEN I HAVE SPENT OVER $1500.00 IN COST FOR REPAIRS ON THIS VEHICLE, BEGINNING WITH I HAD TO GET THE OIL CHANGED THE SAME DAY THAT I BOUGHT THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY, I ALMOST GOT INTO A SERIOUS ACCIDENT ON THE EXPRESSWAY IN ROUTE FROM THE CAR DEALERSHIP BECAUSE A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I DISCOVERED THAT THE HORN WAS NOT WORKING. THE NEXT DAY THE POWER DOOR LOCKS STOPPED WORKING AND THINGS JUST HAS WENT DOWN HILL SINCE THEN, THE VEHICLE IS IN THE SHOP RIGHT NOW AS I'M TYPING THIS, I HAVE NOT DRIVEN THE VEHICLE ANYWHERE OTHER THAN BACK AND FORTH TO REPAIR SHOPS. I FILED A COMPLAINT WITH THE BBB BUT NOTHING WAS DONE ABOUT THE COMPLAINT BECAUSE THE BUSINESS RESPONDED SAYING THE VEHICLE WAS USED AND I REJECTED THE RESPONSE AND THEN RECEIVED AN EMAIL FROM THE BBB SAYING THAT THE CASE WAS CLOSED. THIS VEHICLE WAS A LEMON WITH A LOT OF ISSUES AND NONE OF THOSE ISSUES WERE DISCLOSED TO ME WHEN I PURCHASED THE VEHICLE.

NHTSA complaint #10991755 — an unverified report by a vehicle owner.

Chicago, IL

SUSPENSION

I PURCHASED A USED VEHICLE FROM REDEFINED AUTO SALES LOCATED IN SKOKIE, IL ON 3/11/17. SINCE THEN I HAVE SPENT OVER $1500.00 IN COST FOR REPAIRS ON THIS VEHICLE, BEGINNING WITH I HAD TO GET THE OIL CHANGED THE SAME DAY THAT I BOUGHT THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY, I ALMOST GOT INTO A SERIOUS ACCIDENT ON THE EXPRESSWAY IN ROUTE FROM THE CAR DEALERSHIP BECAUSE A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I DISCOVERED THAT THE HORN WAS NOT WORKING. THE NEXT DAY THE POWER DOOR LOCKS STOPPED WORKING AND THINGS JUST HAS WENT DOWN HILL SINCE THEN, THE VEHICLE IS IN THE SHOP RIGHT NOW AS I'M TYPING THIS, I HAVE NOT DRIVEN THE VEHICLE ANYWHERE OTHER THAN BACK AND FORTH TO REPAIR SHOPS. I FILED A COMPLAINT WITH THE BBB BUT NOTHING WAS DONE ABOUT THE COMPLAINT BECAUSE THE BUSINESS RESPONDED SAYING THE VEHICLE WAS USED AND I REJECTED THE RESPONSE AND THEN RECEIVED AN EMAIL FROM THE BBB SAYING THAT THE CASE WAS CLOSED. THIS VEHICLE WAS A LEMON WITH A LOT OF ISSUES AND NONE OF THOSE ISSUES WERE DISCLOSED TO ME WHEN I PURCHASED THE VEHICLE.

NHTSA complaint #10991755 — an unverified report by a vehicle owner.

Chicago, IL

SERVICE BRAKES

I PURCHASED A USED VEHICLE FROM REDEFINED AUTO SALES LOCATED IN SKOKIE, IL ON 3/11/17. SINCE THEN I HAVE SPENT OVER $1500.00 IN COST FOR REPAIRS ON THIS VEHICLE, BEGINNING WITH I HAD TO GET THE OIL CHANGED THE SAME DAY THAT I BOUGHT THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY, I ALMOST GOT INTO A SERIOUS ACCIDENT ON THE EXPRESSWAY IN ROUTE FROM THE CAR DEALERSHIP BECAUSE A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I DISCOVERED THAT THE HORN WAS NOT WORKING. THE NEXT DAY THE POWER DOOR LOCKS STOPPED WORKING AND THINGS JUST HAS WENT DOWN HILL SINCE THEN, THE VEHICLE IS IN THE SHOP RIGHT NOW AS I'M TYPING THIS, I HAVE NOT DRIVEN THE VEHICLE ANYWHERE OTHER THAN BACK AND FORTH TO REPAIR SHOPS. I FILED A COMPLAINT WITH THE BBB BUT NOTHING WAS DONE ABOUT THE COMPLAINT BECAUSE THE BUSINESS RESPONDED SAYING THE VEHICLE WAS USED AND I REJECTED THE RESPONSE AND THEN RECEIVED AN EMAIL FROM THE BBB SAYING THAT THE CASE WAS CLOSED. THIS VEHICLE WAS A LEMON WITH A LOT OF ISSUES AND NONE OF THOSE ISSUES WERE DISCLOSED TO ME WHEN I PURCHASED THE VEHICLE.

NHTSA complaint #10991755 — an unverified report by a vehicle owner.

at 199,000 miles Prince George, VA

AIR BAGS

WHILE DRIVING ON A STRAIGHT ROAD GOING 20-25 MPH, MY DRIVER AND PASSENGER SIDE/CURTAIN AIRBAGS DEPLOYED FOR NO REASON. I PULLED OVER AND CALLED MY INSURANCE COMPANY STILL CONFUSED AS TO WHY THIS HAPPENED. THEY INFORMED ME TO CALL FORD AND REPORT IT AND CUT THE AIRBAG ENOUGH TO SEE. WITH NO LUCK ON GETTING HELP FROM FORD OR MY INSURANCE COMPANY, I'M NOW DEALING WITH FAILING INSPECTION DUE TO MY AIRBAG LIGHT. I FEEL THIS IS A MANUFACTURER PROBLEM AS I HAVEN'T MADE ANY MODIFICATIONS TO THE VEHICLE.

NHTSA complaint #10959878 — an unverified report by a vehicle owner.

at 150,351 miles Neenah, WI

POWER TRAIN

WHEN GOING 25-30 MPH VEHICLE WILL NOT SHIFT.IT ACTUALLY KICKED THE VEHICLE BACK. OD LIGHT STARTED TO FLASH THEN SERVICE ENGINE SOON LIGHT CAME ON.BEEN DOING THIS SINCE. WENT TO GO GET MOUNTAINEER READ AND OF COARSE..THE TRANSMISSION..SOMETHING NEEDS TO BE DONE OTHERWISE THIS MIGHT EVENTUALLY LEAD TO A LAWSUIT AFTER READING ALL OF THE COMPLAINTS ON THE EXACT SAME THING.

NHTSA complaint #10927341 — an unverified report by a vehicle owner.

at 150,351 miles Neenah, WI

VEHICLE SPEED CONTROL

WHEN GOING 25-30 MPH VEHICLE WILL NOT SHIFT.IT ACTUALLY KICKED THE VEHICLE BACK. OD LIGHT STARTED TO FLASH THEN SERVICE ENGINE SOON LIGHT CAME ON.BEEN DOING THIS SINCE. WENT TO GO GET MOUNTAINEER READ AND OF COARSE..THE TRANSMISSION..SOMETHING NEEDS TO BE DONE OTHERWISE THIS MIGHT EVENTUALLY LEAD TO A LAWSUIT AFTER READING ALL OF THE COMPLAINTS ON THE EXACT SAME THING.

NHTSA complaint #10927341 — an unverified report by a vehicle owner.

at 150,351 miles Neenah, WI

ELECTRICAL SYSTEM

WHEN GOING 25-30 MPH VEHICLE WILL NOT SHIFT.IT ACTUALLY KICKED THE VEHICLE BACK. OD LIGHT STARTED TO FLASH THEN SERVICE ENGINE SOON LIGHT CAME ON.BEEN DOING THIS SINCE. WENT TO GO GET MOUNTAINEER READ AND OF COARSE..THE TRANSMISSION..SOMETHING NEEDS TO BE DONE OTHERWISE THIS MIGHT EVENTUALLY LEAD TO A LAWSUIT AFTER READING ALL OF THE COMPLAINTS ON THE EXACT SAME THING.

NHTSA complaint #10927341 — an unverified report by a vehicle owner.

at 163,000 miles Brooklyn, NY

UNKNOWN OR OTHER

I WAS DRIVING ON THE HIGHWAY & STOPPED AT ONE OF THE SERVICE STATIONS ALONG THE HIGHWAY. WHEN I RETURNED TO THE VEHICLE I PUT MY CHILDREN IN THE CAR, TURNED IT ON, PUT THE CAR IN DRIVE HIT THE GAS & THE VEHICLE DID NOT MOVE. I TRIED PUTTING IT IN REVERSE & NOTHING HAPPENED. THE CAR WOULD REV UP BUT WOULD NOT MOVE. IT FELT LIKE I HAD THE CAR ON NEUTRAL. TRIED SEVERAL TIMES & NOTHING HAPPENED. I THEN TRIED TO PUT THE CAR ON D3 & THAT IS WHEN IT MOVED SLIGHTLY. PARK & DRIVE DO NOT WORK!! VERY DANGEROUS HAD THIS HAPPENED WHILE I WAS STILL DRIVING ON THE HIGHWAY, WHICH IS WHAT WOULD HAVE PROBABLY HAPPENED. I WAS ONLY OUT OF MY CAR FOR 10 MINUTES.

NHTSA complaint #10896204 — an unverified report by a vehicle owner.

at 167,950 miles Aurora, MO

UNKNOWN OR OTHER

STARTED VEHICLE TO GO TO WORK LIKE EVERY DAY TRIED TO SHIFT INTO R SHIFTER BROKE OF IN MY HAND. NEEDS TO BE RECALLED. I AM GLAD IT HAPPENED IN DRIVE WAY. I LIVE ON HIGHWAY AND IT COULD HAVE BROKE AFTER I WAS IN HIGHWAY SHIFTING INTO D.

NHTSA complaint #10861022 — an unverified report by a vehicle owner.

at 90,000 miles Jersey City, NJ

TIRES:TREAD/BELT

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER EQUIPPED WITH BF GOODRICH TIRES 105S RUGGED TRAIL T/A TIRES, SIZE: P245/65R17. THE CONTACT NOTICED EXCESSIVE CRACKING AROUND THE TREAD FOR ALL FOUR TIRES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE NOT ORIGINAL EQUIPMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 10,000 AND THE VEHICLE FAILURE MILEAGE WAS 90,000.

NHTSA complaint #10735494 — an unverified report by a vehicle owner.

at 148,000 miles Pleasanton, CA

ENGINE

DRIVING AT NORMAL SPEED OF APPROXIMATELY 40 MPH ON A CITY STREET, THE SPARK PLUG AND COIL SHOT OUT FROM THE #2 CYLINDER. A LARGE PERCUSSION BANGING SOUND EMITTED FROM UNDER THE HOOD WHICH WAS THE DETECTABLE EVIDENCE SOMETHING HAD JUST GONE DESPERATELY WRONG WITH THE ENGINE.

NHTSA complaint #10731914 — an unverified report by a vehicle owner.

at 148,000 miles Pleasanton, CA

FUEL/PROPULSION SYSTEM

DRIVING AT NORMAL SPEED OF APPROXIMATELY 40 MPH ON A CITY STREET, THE SPARK PLUG AND COIL SHOT OUT FROM THE #2 CYLINDER. A LARGE PERCUSSION BANGING SOUND EMITTED FROM UNDER THE HOOD WHICH WAS THE DETECTABLE EVIDENCE SOMETHING HAD JUST GONE DESPERATELY WRONG WITH THE ENGINE.

NHTSA complaint #10731914 — an unverified report by a vehicle owner.