Owners have filed 271 complaints
about the 2004 Mercury Mountaineer with NHTSA between 2004 and 2021.
The largest single group is the body & structure.
Across this model's run it ranks 4 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 67
Against the median year of the Mercury Mountaineer. 50 means typical for this
model; 100 means roughly double.
Severity — 72
14% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 31
18% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2004 compares with every other Mercury Mountaineer
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
3932.5%
Automatic Transmission
3630.0%
Hatchback/Liftgate
1815.0%
Hinge AND Attachments
1411.7%
Differential Unit
43.3%
Engine
43.3%
Driveline
32.5%
Side/Window
21.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
73.0%
1,000 – 9,999 miles
83.4%
10,000 – 24,999 miles
187.6%
25,000 – 49,999 miles
4217.8%
50,000 – 74,999 miles
5623.7%
75,000 – 99,999 miles
4920.8%
100,000 – 149,999 miles
4418.6%
150,000+ miles
125.1%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
2004 Mercury Mountaineer 4-DR.
—
—
—
22.8% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2004peak 11Jun 2021
NHTSA investigations into the 2004 Mercury Mountaineer
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA09013Opened 18 Aug 2009Closed 12 Feb 2013POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Vehicle Rollaway Allegations
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure mechanisms in 180 incidents related to the alleged defect.The highest rate for any particular failure mechanism, the failure of the Automatic Transmission Parking System, was 4.4/100K.The next-highest failure rate was for the BSI System, at 3.4/100K.For all identified failure mech...
RQ08003Opened 23 Jun 2008Closed 24 Oct 2008STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR LIFTGATE GLASS HATCH FAILURE
THIS INVESTIGATION WAS OPENED ON JUNE 23, 2008, BASED ON 34 COMPLAINTS INVOLVING EIGHT INJURIES IN WHICH THE REAR LIFTGATE GLASS HATCH ON MODEL YEAR 2004 FORD EXPLORERS OR MERCURY MOUNTAINEERS BROKE OFF AND FELL, USUALLY WHILE INDIVIDUALS WERE OPERATING THE GLASS HATCH OR LOADING OR UNLOADING ITEMS FROM THE REAR OF THE VEHICLE.FORD CONDUCTED RECALL 04V-442 IN 2004 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 2002 AND CERTAIN MODEL YEAR 2003 FORD EXPLORERS AND MERCURY MOUNTAINEERS.THE INFORMATION FORD PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT FAILURES WITH 2004 VEHICL...
DP05005Opened 22 Sep 2005Closed 4 Jan 2006ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...
Recalls on the 2004 Mercury Mountaineer
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
07E104000
VISIBILITY:GLASS, SIDE/REAR
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
Risk: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
Reports where the owner recorded a crash, a fire, an injury or a death.
Little Rock, ARCrash1 injured
AIR BAGS
MY SON WAS DRIVING TO WORK ON AUGUST 6, 2015. SOMETHING HAPPENED, AND HE RAN OFF THE ROAD AND HIT A TREE. AT THAT POINT THE AIRBAG COVER FLEW TOTALLY OFF, INSTEAD AND FALLING DOWN AS IT IS SUPPOSED TO. THE COVER ITSELF GASHED MY SONS FOREHEAD FROM LEFT TO RIGHT, AND HE LOST HIS RIGHT EYE. THIS IS A TERRIBLE ACCIDENT. THE AIRBAGS CAME OUT SO FAST THAT THEY HAD BURN MARKS ON THEM. THESE AIRBAGS WERE SUPPOSED TO SAVE PEOPLES LIVES INSTEAD OF MANGLING THEIR FACES. SOMEONE NEEDS TO BE RESPONSIBLE FOR THIS HORRIFIC ACT....01/04/17 *BF *TR
NHTSA complaint #10934845 — an unverified report by a vehicle owner.
at 107,000 milesDuluth, GA1 injured
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, THE REAR LIFTGATE GLASS STRUT DISENGAGED AND THE GLASS DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000. ...UPDATED 07/30/15 *BF!..UPDATED 08/13/15 *BF UPDATED 10/26/2017
NHTSA complaint #10726806 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE LATCH ON THE HATCH BACK FRACTURED. THE CONTACT OPENED THE DOOR AND THE DOOR CAME DOWN AND STRUCK HER HEAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 211,000.
NHTSA complaint #10608706 — an unverified report by a vehicle owner.
at 96,000 milesLOS Banos, CA1 injured
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE HINGES WERE FRACTURED AND AS A RESULT, THE LIFT GATE FELL ONTO THE CONTACTS RIGHT FOOT. THE CONTACT WAS NOT TAKEN TO THE HOSPITAL. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 96,000.
NHTSA complaint #10562699 — an unverified report by a vehicle owner.
at 107,000 milesArvada, CO1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE DRIVER AND PASSENGER'S SIDE CURTAIN AIR BAGS DEPLOYED ERRONEOUSLY. THE CONTACT SUSTAINED INJURIES TO THE BACK AS A RESULT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAGS NEEDED TO BE REPLACED AND RESET. IN ADDITION, THE LINER AROUND THE WINDOWS AND THE SAFETY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 107,000. ...UPDATED 03/07/14
NHTSA complaint #10557803 — an unverified report by a vehicle owner.
at 91,000 milesManalapan, NJCrash
POWER TRAIN
TRANSFER CASE DEFECT CAUSES STEERING DIFFICULTY ON SLOW TURNS. TRANSMISSION ISSUE REPORTED TO FORD IN 2005 AT 38,000 MILES. AGAIN AT 51,000. I OPTED FOR AN AAMCO TRANSMISSION WHEN FORD REFUSED TO COVER. NOW TRANSFER CASE IS MAKING DRIVING DANGEROUS. TURNING ABILITY GREATLY REDUCED.
NHTSA complaint #10429033 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Chubbuck, ID, ID
POWER TRAIN:AUTOMATIC TRANSMISSION
This vehicle is has a power train problem from day one with the 5R55S/W transmission and AWD transfer case. I purchased this vehicle where it stranded my family over 200 miles from home and it's a non running car. This vehicle should have been removed from being sold with this defect and crushed! I will never buy a FoundOnRoad Dead ford pos ever. The transmission went into neutral with out any notice. To repair the faulty drive train I will cost me aprox $2400.00 mileage 152,000 third time the drive train has been worked on.. There tranmissions were failing in a little as 50,000 miles.
NHTSA complaint #11421672 — an unverified report by a vehicle owner.
Benton, AR
ELECTRICAL SYSTEM
MY WINDOWS WERE ROLLING DOWN WHEN I FIRST THEN ALL OF A SUDDEN STOPPED ROLLING DOWN
NHTSA complaint #11205264 — an unverified report by a vehicle owner.
Conewango Valley, NY
AIR BAGS
TAKATA RECALL AIR BAG LIGHT STAYS ON FOR NO APPARENT REASON... ALL THE TIME GRINDING NOISES WHILE TURNING LEFT OR RIGHT SOUNDS LIKE GEARS ARE FREELY SPINNING WHILE ENGAGED AND DRIVING. NO ISSUES WITH CHANGING GEARS AS FAR AS MECHANIC SAYS.
NHTSA complaint #11165492 — an unverified report by a vehicle owner.
Conewango Valley, NY
STEERING
TAKATA RECALL AIR BAG LIGHT STAYS ON FOR NO APPARENT REASON... ALL THE TIME GRINDING NOISES WHILE TURNING LEFT OR RIGHT SOUNDS LIKE GEARS ARE FREELY SPINNING WHILE ENGAGED AND DRIVING. NO ISSUES WITH CHANGING GEARS AS FAR AS MECHANIC SAYS.
NHTSA complaint #11165492 — an unverified report by a vehicle owner.
Conewango Valley, NY
UNKNOWN OR OTHER
TAKATA RECALL AIR BAG LIGHT STAYS ON FOR NO APPARENT REASON... ALL THE TIME GRINDING NOISES WHILE TURNING LEFT OR RIGHT SOUNDS LIKE GEARS ARE FREELY SPINNING WHILE ENGAGED AND DRIVING. NO ISSUES WITH CHANGING GEARS AS FAR AS MECHANIC SAYS.
NHTSA complaint #11165492 — an unverified report by a vehicle owner.
at 149,674 milesChicago, IL
STRUCTURE:BODY
OPERATING THE TAILGATE WINDOW HINGES BROKE OFF SCREWS APPEARED TO HAVE SEVERE CORROSION VEHICLE WAS STATIONARY
NHTSA complaint #11128025 — an unverified report by a vehicle owner.
at 90,000 milesHills, IA
SUSPENSION
HUMMING IN FRONT AT ALL SPEEDS FT WHEEL BEARINGS WHERE BAD. NOW RIGHT REAR BEARING MAKING NOISE. VERY LOOSE . LOTS OF OTHER COMPLAINTS ONLINE NEED TO BE LOOKED AT
NHTSA complaint #11081868 — an unverified report by a vehicle owner.
at 135,000 milesHarlan, IA
WHEELS
1. PAINT COMING OFF OF ROOF AND DRIVER'S DOOR. 2. REAR PASSENGER SIDE AND DRIVER SIDE POWER WINDOWS NOT WORKING. 3. CRACKS IN PLASTIC AREA OF REAR LIFT GATE AROUND WIPER ARM. 4. ALMOST LOST CONTROL AND POTENTIAL ACCIDENT ON INTERSTATE WHEN RIGHT REAR WHEEL CAME LOOSE.
NHTSA complaint #11053938 — an unverified report by a vehicle owner.
at 135,000 milesHarlan, IA
STRUCTURE:BODY
1. PAINT COMING OFF OF ROOF AND DRIVER'S DOOR. 2. REAR PASSENGER SIDE AND DRIVER SIDE POWER WINDOWS NOT WORKING. 3. CRACKS IN PLASTIC AREA OF REAR LIFT GATE AROUND WIPER ARM. 4. ALMOST LOST CONTROL AND POTENTIAL ACCIDENT ON INTERSTATE WHEN RIGHT REAR WHEEL CAME LOOSE.
NHTSA complaint #11053938 — an unverified report by a vehicle owner.
at 135,000 milesHarlan, IA
ELECTRICAL SYSTEM
1. PAINT COMING OFF OF ROOF AND DRIVER'S DOOR. 2. REAR PASSENGER SIDE AND DRIVER SIDE POWER WINDOWS NOT WORKING. 3. CRACKS IN PLASTIC AREA OF REAR LIFT GATE AROUND WIPER ARM. 4. ALMOST LOST CONTROL AND POTENTIAL ACCIDENT ON INTERSTATE WHEN RIGHT REAR WHEEL CAME LOOSE.
NHTSA complaint #11053938 — an unverified report by a vehicle owner.
at 190,000 milesElmwood, IL
UNKNOWN OR OTHER
THIS WAS VERY DANGEROUS!! RIGHT HINGE BROKE WHICH DROPPED RIGHT SIDE OF GLASS PUTTING PRESSURE ON THE GLASS WHICH MADE IT EXPLODE. GLASS COVERED ME WITH A FEW MINIMAL CUTS
NHTSA complaint #11003324 — an unverified report by a vehicle owner.
Little Rock, ARCrash1 injured
AIR BAGS
MY SON WAS DRIVING TO WORK ON AUGUST 6, 2015. SOMETHING HAPPENED, AND HE RAN OFF THE ROAD AND HIT A TREE. AT THAT POINT THE AIRBAG COVER FLEW TOTALLY OFF, INSTEAD AND FALLING DOWN AS IT IS SUPPOSED TO. THE COVER ITSELF GASHED MY SONS FOREHEAD FROM LEFT TO RIGHT, AND HE LOST HIS RIGHT EYE. THIS IS A TERRIBLE ACCIDENT. THE AIRBAGS CAME OUT SO FAST THAT THEY HAD BURN MARKS ON THEM. THESE AIRBAGS WERE SUPPOSED TO SAVE PEOPLES LIVES INSTEAD OF MANGLING THEIR FACES. SOMEONE NEEDS TO BE RESPONSIBLE FOR THIS HORRIFIC ACT....01/04/17 *BF *TR
NHTSA complaint #10934845 — an unverified report by a vehicle owner.
at 186,000 milesWestport, MA
UNKNOWN OR OTHER
REAR TAILGATE WINDOW HINGE BROKE WHILE HAVING THE WINDOW ONLY OPEN AND PUTTING AWAY GROCERIES. UPON CLOSING THE WINDOW, THE RIGHT HINGE BROKE CAUSING THE WINDOW TO ALMOST FALL OFF OF THE CAR. I ATTEMPTED, WITH ASSISTANCE FROM OTHERS IN THE PARKING LOT, TO PUSH THE WINDOW BACK INTO THE FRAME AND HAVE IT LOCK AT THE CENTER LATCH. THE LATCH IS NO LONGER ENGAGED AND I HAVE ATTEMPTED TO PUSH ON THE WINDOW TO CONNECT WITH THE LATCH. I AM NOT STRONG ENOUGH TO DO SO. THE WINDOW IS AT A POINT WHERE IT COULD FALL OFF OF MY CAR. THERE WAS A RECALL ON THIS PART FOR 2000-2003 VEHICLES OF THIS MAKE AND MODEL. FORD IS NOT CARRYING OVER THE RECALL TO 2004 STATING THE DEFECT IS NOT THE SAME (WITH THE DETAILS) AS THE RECALL ITSELF. IT IS STILL THE SAME DEFECTIVE PART! I AM OF SHORT STATURE AND DO NOT HAVE THE STRENGTH TO PUSH THE WINDOW THE 1" OR SO TO GET IT INTO THE FRAME TO LOCK SUCCESSFULLY. I HAVE CONTACTED MY LOCAL FORD DEALERSHIP FOR ADVICE BUT HAVE BEEN TOLD I WOULD NEED TO PAY OUT OF POCKET. I AM AT RISK OF HAVING THE WINDOW FALL OFF THE BACK OF MY CAR AND DO NOT CURRENTLY HAVE THE MONEY TO PAY FOR THIS REPAIR AT THIS TIME. THERE HAVE BEEN SEVERAL COMPLAINTS NOTED FOR THIS EQUIPMENT FAILURE ON THIS SITE FOR THE 2004 MOUNTAINEER. JUST NOT SURE WHAT TO DO NEXT. MY VEHICLE IS MY BREAD AND BUTTER IN ORDER TO WORK.
NHTSA complaint #10862164 — an unverified report by a vehicle owner.
at 186,000 milesWestport, MA
STRUCTURE:BODY
REAR TAILGATE WINDOW HINGE BROKE WHILE HAVING THE WINDOW ONLY OPEN AND PUTTING AWAY GROCERIES. UPON CLOSING THE WINDOW, THE RIGHT HINGE BROKE CAUSING THE WINDOW TO ALMOST FALL OFF OF THE CAR. I ATTEMPTED, WITH ASSISTANCE FROM OTHERS IN THE PARKING LOT, TO PUSH THE WINDOW BACK INTO THE FRAME AND HAVE IT LOCK AT THE CENTER LATCH. THE LATCH IS NO LONGER ENGAGED AND I HAVE ATTEMPTED TO PUSH ON THE WINDOW TO CONNECT WITH THE LATCH. I AM NOT STRONG ENOUGH TO DO SO. THE WINDOW IS AT A POINT WHERE IT COULD FALL OFF OF MY CAR. THERE WAS A RECALL ON THIS PART FOR 2000-2003 VEHICLES OF THIS MAKE AND MODEL. FORD IS NOT CARRYING OVER THE RECALL TO 2004 STATING THE DEFECT IS NOT THE SAME (WITH THE DETAILS) AS THE RECALL ITSELF. IT IS STILL THE SAME DEFECTIVE PART! I AM OF SHORT STATURE AND DO NOT HAVE THE STRENGTH TO PUSH THE WINDOW THE 1" OR SO TO GET IT INTO THE FRAME TO LOCK SUCCESSFULLY. I HAVE CONTACTED MY LOCAL FORD DEALERSHIP FOR ADVICE BUT HAVE BEEN TOLD I WOULD NEED TO PAY OUT OF POCKET. I AM AT RISK OF HAVING THE WINDOW FALL OFF THE BACK OF MY CAR AND DO NOT CURRENTLY HAVE THE MONEY TO PAY FOR THIS REPAIR AT THIS TIME. THERE HAVE BEEN SEVERAL COMPLAINTS NOTED FOR THIS EQUIPMENT FAILURE ON THIS SITE FOR THE 2004 MOUNTAINEER. JUST NOT SURE WHAT TO DO NEXT. MY VEHICLE IS MY BREAD AND BUTTER IN ORDER TO WORK.
NHTSA complaint #10862164 — an unverified report by a vehicle owner.
at 15,000 milesGoodlettsville, TN
STRUCTURE:BODY
THE REAR LIFTGATE CRACKED NEAR THE MERCURY EMBLEM. THIS OCCURRED ABOUT TWO YEARS AFTER PURCHASING THE VEHICLE NEW. I TOOK IT TO TWO DIFFERENT FORD DEALERSHIPS AND WAS TOLD BY BOTH THE FORD WOULD NOT FIX THIS PROBLEM ON THE 2004. ONE STATED THE 2003 MODEL HAD THE SAME PROBLEM, BUT THAT FORD REPAIRED THOSE. I DID NOT RECEIVE A RESPONSE TO MY EMAIL I SENT TO FORD. THIS IS A SUBSTANTIAL EXPENSE TO THE OWNERS OF THIS VEHICLE. IF YOU LOOK AROUND YOU CAN TELL IF YOU ARE BEHIND A 2004 EXPLORER OR MOUNTIANEER, THEY ALL WILL HAVE AT LEAST ONE CRACK AROUND THE EMBLEM.
NHTSA complaint #10840354 — an unverified report by a vehicle owner.
at 143,000 milesChambersburg, PA
ENGINE
MY VEHICLE SHUTS OFF WHILE DRIVING. NO WARNING, LOSES POWER STEERING, LOSES POWER BRAKES. IT WILL START RIGH BACK UP ONCE I SHIFT INTO PARK. THIS HAPPENS AT ALL DIFFERENT SPEEDS AND TEMPERATURES. I COULD HAVE JUST GOT IN THE CAR OR BEEN DRIVING FOR HOURS. HAPPENS AT 15MPH AND 60MPH JUST THE SAME. HAVE ALMOST BEEN HIT FROM BEHIND OF SEVERAL OCCASIONS WHEN THIS HAS HAPPENED.
NHTSA complaint #10840317 — an unverified report by a vehicle owner.
at 135,000 milesPalm Coast, FL
POWER TRAIN
FAILURE OF FRONT DIFFERENTIAL MOUNT CARRIER BUSHINGS FAILURE LEADING TO TWO TRANSMISSION REBUILTS,TRANSFER CASE REBUILD, AND OVER $5000.00 IN REPAIRS. FAILURE OF CARRIER BUSHINGS WOULD LEAD TO FRONT END LOCKING UP. CAUSING A JACKHAMMER AFFECT ON THE DRIVETRAIN OF THE VEHICLE. TO CLOSE CALLS DUE TO FRONT END LOCKING UP. ACCIDENTS WERE AVOIDED DUE TO DRIVER VIGILANCE. HAVE PICTURES OF BUSHINGS AND WHAT'S LEFT OF THE BUSHINGS.
NHTSA complaint #10837659 — an unverified report by a vehicle owner.
at 80,000 milesInianapolis, IN
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A POPPING NOISE FROM THE REAR OF THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR LIFT GATE WINDOW HAD SUDDENLY SHATTERED. THE CONTACT INDICATED THAT WINDOW WAS REPLACED BUT THE FAILURE REOCCURRED. AFTER REPLACING THE WINDOW A SECOND TIME THE CONTACT RECENTLY DISCOVERED THAT THE WINDOW PANEL AND GLASS HAD CRACK. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #10823895 — an unverified report by a vehicle owner.
at 142,000 milesChambersburg, PA
ENGINE
THIS VEHICLE IDLES VERY LOW AND STALLS AT VARIOUS SPEEDS. NO WARNING IS GIVEN ENGINE JUST SHUTS DOWN. SPARK PLUGS HAVE BLOWN TOTALLY OUT FROM THE ENGINE SEVERAL TIMES.
NHTSA complaint #10820147 — an unverified report by a vehicle owner.
at 142,000 milesChambersburg, PA
FUEL/PROPULSION SYSTEM
THIS VEHICLE IDLES VERY LOW AND STALLS AT VARIOUS SPEEDS. NO WARNING IS GIVEN ENGINE JUST SHUTS DOWN. SPARK PLUGS HAVE BLOWN TOTALLY OUT FROM THE ENGINE SEVERAL TIMES.
NHTSA complaint #10820147 — an unverified report by a vehicle owner.
at 135,000 milesArlington, TN
ELECTRICAL SYSTEM
WHILE MY 17 YEAR OLD DAUGHTER WAS DRIVING WITH THE CRUISE CONTROL ON IN A 30 -40 MPH ZONE, SEVERAL LIGHTS CAME ON, THE POWER STEERING WENT OUT, AND THE VEHICLE STALLED. SHE WAS ON A SMALL 2 LANE ROAD, AND THERE WERE NO WARNINGS PRIOR TO THE OCCURRENCE. SHE WAS VERY SCARED, SHE TURNED ON THE HAZARD LIGHTS AND CALLED ME IMMEDIATELY. THE VEHICLE THEN RESTARTED AND SHE DROVE HOME. TODAY (JAN. 5, 2016) THE PROBLEM OCCURRED AGAIN, FORTUNATELY IN A SLOW SPEED ZONE AGAIN. SHE WAS ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING. THIS PROBLEM IS POTENTIALLY VERY DANGEROUS AND NEEDS TO BE ADDRESSED BY THE MANUFACTURER, OR THEY NEED TO OFFER A BUY BACK AT FULL VALUE FOR PLACING PEOPLE AT RISK.
NHTSA complaint #10818272 — an unverified report by a vehicle owner.
at 85,000 milesSeymour, CT
STRUCTURE:BODY
REAR LIFT GATE WINDOW HINGES RUSTED/CORRODED. HINGES HAVE BROKEN CAUSING WINDOW TO SHIFT AND MOVE.
NHTSA complaint #10778866 — an unverified report by a vehicle owner.
at 89,600 milesTrenton, MI
VEHICLE SPEED CONTROL
ENGINE DIED HAS REPEATED ONLY A FEW TIMES AT OR ABOVE 50MPH OVER SPAN OF TIME
NHTSA complaint #10732320 — an unverified report by a vehicle owner.
at 107,000 milesDuluth, GA1 injured
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, THE REAR LIFTGATE GLASS STRUT DISENGAGED AND THE GLASS DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000. ...UPDATED 07/30/15 *BF!..UPDATED 08/13/15 *BF UPDATED 10/26/2017
NHTSA complaint #10726806 — an unverified report by a vehicle owner.
at 160,000 milesWhitman, MA
AIR BAGS
I WAS DRIVING DOWN THE STREET AND ALL OF A SUDDEN MY SIDE AIRBAGS DEPLOYED. I DID NOT HIT A POT HOLE, THERE WAS NO ACCIDENT, THEY WENT OFF BY THEMSELVES.
NHTSA complaint #10720970 — an unverified report by a vehicle owner.