Owners have filed 220 complaints
about the 2003 Mercury Mountaineer with NHTSA between 2003 and 2022.
The largest single group is the body & structure.
Across this model's run it ranks 7 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 54
Against the median year of the Mercury Mountaineer. 50 means typical for this
model; 100 means roughly double.
Severity — 61
11.8% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 26
15% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2003 compares with every other Mercury Mountaineer
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
2634.7%
Automatic Transmission
1925.3%
Hatchback/Liftgate
1520.0%
Hinge AND Attachments
56.7%
Rear
45.3%
Fuel Gauge System
22.7%
Side/Window
22.7%
Differential Unit
22.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
31.9%
1,000 – 9,999 miles
10.6%
10,000 – 24,999 miles
148.9%
25,000 – 49,999 miles
1912.0%
50,000 – 74,999 miles
3924.7%
75,000 – 99,999 miles
4025.3%
100,000 – 149,999 miles
3220.3%
150,000+ miles
106.3%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
2003 Mercury Mountaineer 4-DR.
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
May 2003peak 15Apr 2022
NHTSA investigations into the 2003 Mercury Mountaineer
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA09013Opened 18 Aug 2009Closed 12 Feb 2013POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Vehicle Rollaway Allegations
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during EA09-013, ODI identified a number of different failure mechanisms in 180 incidents related to the alleged defect.The highest rate for any particular failure mechanism, the failure of the Automatic Transmission Parking System, was 4.4/100K.The next-highest failure rate was for the BSI System, at 3.4/100K.For all identified failure mech...
DP05005Opened 22 Sep 2005Closed 4 Jan 2006ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...
Recalls on the 2003 Mercury Mountaineer
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
07E104000
VISIBILITY:GLASS, SIDE/REAR
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
Risk: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 172,800 milesLouisville, KYCrash1 injured
POWER TRAIN
BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY
NHTSA complaint #11349674 — an unverified report by a vehicle owner.
at 172,800 milesLouisville, KYCrash1 injured
WHEELS
BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY
NHTSA complaint #11349674 — an unverified report by a vehicle owner.
at 172,800 milesLouisville, KYCrash1 injured
UNKNOWN OR OTHER
BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY
NHTSA complaint #11349674 — an unverified report by a vehicle owner.
at 79,610 milesDuarte, CA1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 10 TO 15 MPH, THE PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION, BUT THEY COULDN'T AFFORD TO GO. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,610.
NHTSA complaint #10863398 — an unverified report by a vehicle owner.
at 130,000 milesWading River, NYCrash1 injured
SEATS
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE THE CONTACT'S VEHICLE WAS APPROACHING A RED LIGHT, ANOTHER VEHICLE CRASHED INTO ITS REAR AT A MODERATE RATE OF SPEED. THE SEAT BACK AND THE HEADREST FRACTURED WITHOUT WARNING. THE CONTACT SUSTAINED EXTENSIVE DAMAGES TO THE NECK AND BACK, WHICH REQUIRED MEDICAL TREATMENT. THE CONTACT INDICATED THAT THE SEAT AND HEADREST WERE NOT STRUCTURALLY SOUND. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A REPAIR SHOP. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #10855728 — an unverified report by a vehicle owner.
at 200,000 milesNorman, OK1 injured
AIR BAGS
FAULTY AIRBAGS: ON NOVEMBER 3, 2015 AT APPROXIMATELY 0540, THE SIDE CURTAIN (BOTH DRIVER SIDE AND PASSENGER SIDE) AIRBAGS EXPLODED IN MY 2003 MERCURY MOUNTAINEER WITHOUT CAUSE WHILE I WAS TRAVELING 55 MPH ON A MAJOR/BUSY STATE HIGHWAY. THE EXPLOSION OF THE AIRBAGS HIT ME ON MY LEFT SIDE CAUSING NECK STRAIN AND TEMPORARY HEARING LOSS TO THE LEFT EAR. I WAS THE ONLY OCCUPANT IN THE VEHICLE. I WAS ABLE TO SAFELY DRIVE TO SHOULDER OF ROAD (I DON'T REMEMBER HOW I GOT THERE), LUCKILY NO CARS WERE AROUND ME AT THE TIME. THE EXPLOSION ALSO CAUSED THE DRIVER SIDE WINDOW TO FALL FROM ITS CASTERS AND WAS UNABLE TO CLOSE WINDOW (AND THE PASSENGER SIDE REAR WINDOW NO LONGER WORKS). THE AIR IN THE CURTAINS WOULD NOT DISSIPATE AND I REMEMBER NOT BEING ABLE TO BREATH WELL. THERE WAS A CHEMICAL IN THE AIR AND DO TO THE CURTAINS, IT WAS DIFFICULT TO GET OUT OF THE CAR. LATER IN THE DAY I TOOK CAR TO REYNOLDS FORD AND WAS TOLD THIS WAS NOT COVERED BY FORD. I ALSO WENT TO MY PCP AND WAS TREATED WITH PREDNISONE AND EAR WASH FOR LEFT EAR HEARING LOSS. LATER, HAD DRIVERS WINDOW REPAIRED.
NHTSA complaint #10811019 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Las Vegas, NV
UNKNOWN OR OTHER
After disconnecting the battery for battery replacement original equipment 6 cd in dash player only shows CD Error. no error number. When investigating on the internet I found over 100 complaints with the same issue. I tried all the corrections suggested but nothing works. I own the car since new has very low mileage. I have 6 diskettes in the unit I cannot eject under any circumstance.
NHTSA complaint #11459433 — an unverified report by a vehicle owner.
at 172,800 milesLouisville, KYCrash1 injured
POWER TRAIN
BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY
NHTSA complaint #11349674 — an unverified report by a vehicle owner.
at 172,800 milesLouisville, KYCrash1 injured
WHEELS
BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY
NHTSA complaint #11349674 — an unverified report by a vehicle owner.
at 172,800 milesLouisville, KYCrash1 injured
UNKNOWN OR OTHER
BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY
NHTSA complaint #11349674 — an unverified report by a vehicle owner.
at 140,000 milesSchenectady, NY
POWER TRAIN
I HAVE SPENT THOUSANDS OF DOLLARS ON THE TRANSMISSION REPAIR AND NO MATTER WHAT I DO THERE ALWAYS A PROBLEM SHIFTING GEARS
NHTSA complaint #11231457 — an unverified report by a vehicle owner.
at 140,000 milesSchenectady, NY
WHEELS
I HAVE SPENT THOUSANDS OF DOLLARS ON THE TRANSMISSION REPAIR AND NO MATTER WHAT I DO THERE ALWAYS A PROBLEM SHIFTING GEARS
NHTSA complaint #11231457 — an unverified report by a vehicle owner.
at 140,000 milesSchenectady, NY
ENGINE
I HAVE SPENT THOUSANDS OF DOLLARS ON THE TRANSMISSION REPAIR AND NO MATTER WHAT I DO THERE ALWAYS A PROBLEM SHIFTING GEARS
NHTSA complaint #11231457 — an unverified report by a vehicle owner.
Flint, MI
STRUCTURE:BODY
I HAVE A MERCURY MOUNTAINEER 2003 AND IT WAS STATIONED THERE WAS A CRACK IN THE BACK MIDDLE OF THE HATCH NOW THERE A HUGE CRACK AND MY WINDOW OF THE TRUNK CAME UNHINGED AND FELL OFF I SEE THIS PROBLEM IN ALL MOUNTAINEERS THEY ALL HAVE THE CRACK IN THE HATCH HOPE THEIRS DON'T FALL OFF I SEE IT IN ALMOST EVERYONE'S. THIS SHOULD BE RECALLED BECAUSE WHAT WOULD OF HAPPENED IF I WAS DRIVING AND IT FELL OFF THIS IS NOT SAFE. PLEASE HAVE THIS INVESTIGATED. THANK YOU!
NHTSA complaint #11030250 — an unverified report by a vehicle owner.
at 200,000 milesBrewster, NY
POWER TRAIN
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING, THE TRANSMISSION FAILED TO SHIFT. WHILE PARKED, THE EMERGENCY BRAKES FAILED AND CAUSED THE VEHICLE TO ROLL AWAY. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE. IN ADDITION, THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
NHTSA complaint #10972300 — an unverified report by a vehicle owner.
at 200,000 milesBrewster, NY
SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING, THE TRANSMISSION FAILED TO SHIFT. WHILE PARKED, THE EMERGENCY BRAKES FAILED AND CAUSED THE VEHICLE TO ROLL AWAY. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE. IN ADDITION, THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
NHTSA complaint #10972300 — an unverified report by a vehicle owner.
at 148,677 milesTerre Haute, IN
STEERING
1) FRONT WHEEL BEARING HUB ASSEMBLY FAILURE RESULTING IN UNSAFE​ UNDRIVEABLE (THIS HAS BEEN REPEATEDLY​ REPORTED BY VEHICLE OWNERS REGARDLESS OF VEHICLES MILAGE) FAILURE ACCURED WHILE SLOWING DOWN FOR A STOPLIGHT AFTER EXITING A PARKING LOT OF A RESTAURANT 2) LIFT HATCH CRACKED CENTER OF HATCH ABOVE THE EMBLEM POTENTIALLY ALLOWING WATER INTO THE INTERIOR WORKING OF HATCH AND CAUSING UNTOLD AND UNSEEN WATER RELATED DAMAGES​(THIS IS AN ADMITTED FORD MANUFACTURING DEFECT ACROSS THE ENTIRE VEHICLE​ LINE SPENDING MULTIPLE YEARS PRODUCTION)
NHTSA complaint #10969975 — an unverified report by a vehicle owner.
at 148,677 milesTerre Haute, IN
SUSPENSION
1) FRONT WHEEL BEARING HUB ASSEMBLY FAILURE RESULTING IN UNSAFE​ UNDRIVEABLE (THIS HAS BEEN REPEATEDLY​ REPORTED BY VEHICLE OWNERS REGARDLESS OF VEHICLES MILAGE) FAILURE ACCURED WHILE SLOWING DOWN FOR A STOPLIGHT AFTER EXITING A PARKING LOT OF A RESTAURANT 2) LIFT HATCH CRACKED CENTER OF HATCH ABOVE THE EMBLEM POTENTIALLY ALLOWING WATER INTO THE INTERIOR WORKING OF HATCH AND CAUSING UNTOLD AND UNSEEN WATER RELATED DAMAGES​(THIS IS AN ADMITTED FORD MANUFACTURING DEFECT ACROSS THE ENTIRE VEHICLE​ LINE SPENDING MULTIPLE YEARS PRODUCTION)
NHTSA complaint #10969975 — an unverified report by a vehicle owner.
at 148,677 milesTerre Haute, IN
STRUCTURE:BODY
1) FRONT WHEEL BEARING HUB ASSEMBLY FAILURE RESULTING IN UNSAFE​ UNDRIVEABLE (THIS HAS BEEN REPEATEDLY​ REPORTED BY VEHICLE OWNERS REGARDLESS OF VEHICLES MILAGE) FAILURE ACCURED WHILE SLOWING DOWN FOR A STOPLIGHT AFTER EXITING A PARKING LOT OF A RESTAURANT 2) LIFT HATCH CRACKED CENTER OF HATCH ABOVE THE EMBLEM POTENTIALLY ALLOWING WATER INTO THE INTERIOR WORKING OF HATCH AND CAUSING UNTOLD AND UNSEEN WATER RELATED DAMAGES​(THIS IS AN ADMITTED FORD MANUFACTURING DEFECT ACROSS THE ENTIRE VEHICLE​ LINE SPENDING MULTIPLE YEARS PRODUCTION)
NHTSA complaint #10969975 — an unverified report by a vehicle owner.
at 140,000 milesMesa, AZ
AIR BAGS
MY 2003 MERCURY MOUNTAINEER HAS A SOLID AIR BAG LIGHT ON. IT HAS A CODE OF 33, WHEN YOU TURN THE CAR ON, THE LIGHT GOES ON AND BLINKS 3 TIMES THEN 3 MORE TIMES. THIS INDICATES A CODE 33. FORD HAS A TECHNICAL LETTER ABOUT THE ISSUE. THE LETTER STATES THERE IS A KIT FOR THIS PROBLEM. 1L2Z-78610E22-AAA IS THE KIT FOR A MEDIUM DARK PARCHMENT KIT. THIS SHOULD BE A RECALL ITEM AS IT IS A KNOWN DEFECT. FORD WANTS TO CHARGE $281.00 FOR THE PART. OUTRAGEOUS. I WOULD BE FORCED TO PAY OR NOT GET MY STATE VEHICLE TEST PASSED. DEFECTIVE PART SHOULD BE COVERED UNDER SAFETY RECALL ! SEE INFORMATION : 2003 MERCURY MOUNTAINEER BUILD DATE 09/02 VIN===[XXX] BELOW IS A COPY OF A TECHNICAL SERVICE BULLETIN REGARDING YOUR CONCERN. YOU CAN BUY THE KITS THROUGH ANY FORD DEALER, THAT'S ABOUT THE ONLY PLACE TO GET THEM. YOU'LL FIND THE BUILD DATE ON THE VIN TAG ON THE DRIVER'S DOOR. FORD:2002-2003 EXPLORER MERCURY:2002-2003 MOUNTAINEER ISSUE: SOME 2002-2003 4DR EXPLORER/MOUNTAINEER VEHICLES MAY EXHIBIT AN AIR BAG WARNING LAMP ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) B2292 AND LIGHT FLASHING CODE (LFC) 33 (DRIVER SEAT PRETENSIONER FAULT), OR LFC 34 (PASSENGER SEAT PRETENSIONER FAULT). THIS MAY BE CAUSED BY INTERMITTENT PRETENSIONER CONNECTION AT EITHER SEAT BELT BUCKLE. ACTION: INSTALL PRETENSIONER KIT FOR AFFECTED SIDE(S) BY BUILD DATE/COLOR. REFER TO THE FOLLOWING SERVICE INFORMATION FOR DETAILS. SERVICE INFORMATION OBTAIN CORRECT SERVICE KIT AND REFER TO INSTRUCTION SHEET INCLUDED WITH KIT FOR INSTALLATION INSTRUCTIONS. 2002 MODEL YEAR THROUGH 3/3/02 BUILD DATES MEDIUM DARK PARCHMENT 1L2Z-78610E22-AAA 2002/2003 MODEL YEARS 3/4/02 THROUGH 1/17/03 MEDIUM DARK PARCHMENT 1L2Z-78610E22-BAA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10925937 — an unverified report by a vehicle owner.
Lake Charles, LA
POWER TRAIN
2003 MERCURY MOUNTAINEER RECALLS I HAVE HAD TO CHANGE THE INTAKE MANIFOLD, IGNITION COILS, I'M HAVING A GAS SMELLS NOW, TRANSMISSION THUMPS HARD WHEN GOING INTO FIRST GEAR, SOUNDS LIKE MY REAR END IS ABOUT TO FALL OUT, MY FRONT SEAT IS ELECTRIC AND DOESN'T MOVE, THE O/D LIGHT COMES ON, CHECK ENGINE LIGHT ON, BRAKE LIGHT ON, I KEEP TRYING TO FIX EVERYTHING THE MORE I FIX THE MORE PROBLEMS THAT COME UP, I HAVE CHECK THE RECALL LIST FOR 2003 MERCURY MOUNTAINEER RECALL ON TRANSMISSION AND ALSO CALLED THE FORD CO THEY SAID THERE IS NOTHING. THE PROBLEM IS GETTING WORST AND AFRAID I WILL BE ON THE HIGHWAY WITH MY GRANDCHILDREN WHEN IT BREAKS. I'VE HAD TRANSMISSION LEVEL CHECKED SAID IT WAS FINE. GETTING READY TO DO A COMPLETE TUNE-UP ON IT TO SEE IF THAT WILL HELP WITH THE SMELL OF GAS AND MAKE IT RUN BETTER. IT IDLES HIGH. IT'S WORST WHEN I'M ON THE HIGHWAY.
NHTSA complaint #10907125 — an unverified report by a vehicle owner.
Lake Charles, LA
SUSPENSION
2003 MERCURY MOUNTAINEER RECALLS I HAVE HAD TO CHANGE THE INTAKE MANIFOLD, IGNITION COILS, I'M HAVING A GAS SMELLS NOW, TRANSMISSION THUMPS HARD WHEN GOING INTO FIRST GEAR, SOUNDS LIKE MY REAR END IS ABOUT TO FALL OUT, MY FRONT SEAT IS ELECTRIC AND DOESN'T MOVE, THE O/D LIGHT COMES ON, CHECK ENGINE LIGHT ON, BRAKE LIGHT ON, I KEEP TRYING TO FIX EVERYTHING THE MORE I FIX THE MORE PROBLEMS THAT COME UP, I HAVE CHECK THE RECALL LIST FOR 2003 MERCURY MOUNTAINEER RECALL ON TRANSMISSION AND ALSO CALLED THE FORD CO THEY SAID THERE IS NOTHING. THE PROBLEM IS GETTING WORST AND AFRAID I WILL BE ON THE HIGHWAY WITH MY GRANDCHILDREN WHEN IT BREAKS. I'VE HAD TRANSMISSION LEVEL CHECKED SAID IT WAS FINE. GETTING READY TO DO A COMPLETE TUNE-UP ON IT TO SEE IF THAT WILL HELP WITH THE SMELL OF GAS AND MAKE IT RUN BETTER. IT IDLES HIGH. IT'S WORST WHEN I'M ON THE HIGHWAY.
NHTSA complaint #10907125 — an unverified report by a vehicle owner.
Lake Charles, LA
FUEL/PROPULSION SYSTEM
2003 MERCURY MOUNTAINEER RECALLS I HAVE HAD TO CHANGE THE INTAKE MANIFOLD, IGNITION COILS, I'M HAVING A GAS SMELLS NOW, TRANSMISSION THUMPS HARD WHEN GOING INTO FIRST GEAR, SOUNDS LIKE MY REAR END IS ABOUT TO FALL OUT, MY FRONT SEAT IS ELECTRIC AND DOESN'T MOVE, THE O/D LIGHT COMES ON, CHECK ENGINE LIGHT ON, BRAKE LIGHT ON, I KEEP TRYING TO FIX EVERYTHING THE MORE I FIX THE MORE PROBLEMS THAT COME UP, I HAVE CHECK THE RECALL LIST FOR 2003 MERCURY MOUNTAINEER RECALL ON TRANSMISSION AND ALSO CALLED THE FORD CO THEY SAID THERE IS NOTHING. THE PROBLEM IS GETTING WORST AND AFRAID I WILL BE ON THE HIGHWAY WITH MY GRANDCHILDREN WHEN IT BREAKS. I'VE HAD TRANSMISSION LEVEL CHECKED SAID IT WAS FINE. GETTING READY TO DO A COMPLETE TUNE-UP ON IT TO SEE IF THAT WILL HELP WITH THE SMELL OF GAS AND MAKE IT RUN BETTER. IT IDLES HIGH. IT'S WORST WHEN I'M ON THE HIGHWAY.
NHTSA complaint #10907125 — an unverified report by a vehicle owner.
at 79,610 milesDuarte, CA1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 10 TO 15 MPH, THE PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION, BUT THEY COULDN'T AFFORD TO GO. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,610.
NHTSA complaint #10863398 — an unverified report by a vehicle owner.
at 50,000 milesBoston, MA
STRUCTURE:BODY
JUST LIKE EVERY OTHER MOUNTAINEER OR EXPLORER OF THIS ERA THE LIFT GATE HAS CRACKED AROUND THE VEHICLE LOGO. THIS HAS CAUSED PROBLEMS INCLUDING CORROSION, RUST, AND LOCKING MECHANISM FAILURE ON THE LIFTGATE. THIS PROBLEM CAN BE SEEN ON EVERY SINGLE MOUNTAINEER OR EXPLORER OF THIS ERA. IT'S PRETTY RIDICULOUS THAT FORD HAS NOT BEEN FORCED TO REMEDY THE ISSUE OR DONE IT VOLUNTARILY. IT IS CLEARLY AN ENGINEERING FAILURE.
NHTSA complaint #10863138 — an unverified report by a vehicle owner.
at 130,000 milesWading River, NYCrash1 injured
SEATS
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE THE CONTACT'S VEHICLE WAS APPROACHING A RED LIGHT, ANOTHER VEHICLE CRASHED INTO ITS REAR AT A MODERATE RATE OF SPEED. THE SEAT BACK AND THE HEADREST FRACTURED WITHOUT WARNING. THE CONTACT SUSTAINED EXTENSIVE DAMAGES TO THE NECK AND BACK, WHICH REQUIRED MEDICAL TREATMENT. THE CONTACT INDICATED THAT THE SEAT AND HEADREST WERE NOT STRUCTURALLY SOUND. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A REPAIR SHOP. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #10855728 — an unverified report by a vehicle owner.
at 200,000 milesNorman, OK1 injured
AIR BAGS
FAULTY AIRBAGS: ON NOVEMBER 3, 2015 AT APPROXIMATELY 0540, THE SIDE CURTAIN (BOTH DRIVER SIDE AND PASSENGER SIDE) AIRBAGS EXPLODED IN MY 2003 MERCURY MOUNTAINEER WITHOUT CAUSE WHILE I WAS TRAVELING 55 MPH ON A MAJOR/BUSY STATE HIGHWAY. THE EXPLOSION OF THE AIRBAGS HIT ME ON MY LEFT SIDE CAUSING NECK STRAIN AND TEMPORARY HEARING LOSS TO THE LEFT EAR. I WAS THE ONLY OCCUPANT IN THE VEHICLE. I WAS ABLE TO SAFELY DRIVE TO SHOULDER OF ROAD (I DON'T REMEMBER HOW I GOT THERE), LUCKILY NO CARS WERE AROUND ME AT THE TIME. THE EXPLOSION ALSO CAUSED THE DRIVER SIDE WINDOW TO FALL FROM ITS CASTERS AND WAS UNABLE TO CLOSE WINDOW (AND THE PASSENGER SIDE REAR WINDOW NO LONGER WORKS). THE AIR IN THE CURTAINS WOULD NOT DISSIPATE AND I REMEMBER NOT BEING ABLE TO BREATH WELL. THERE WAS A CHEMICAL IN THE AIR AND DO TO THE CURTAINS, IT WAS DIFFICULT TO GET OUT OF THE CAR. LATER IN THE DAY I TOOK CAR TO REYNOLDS FORD AND WAS TOLD THIS WAS NOT COVERED BY FORD. I ALSO WENT TO MY PCP AND WAS TREATED WITH PREDNISONE AND EAR WASH FOR LEFT EAR HEARING LOSS. LATER, HAD DRIVERS WINDOW REPAIRED.
NHTSA complaint #10811019 — an unverified report by a vehicle owner.
at 143,000 milesWake Forest, NC1 injured
VISIBILITY/WIPER
BACK HATCH GLASS EXPLODED WHILE THE VEHICLE WAS STATIONARY (PARKED IN A PARKING LOG), AND THE DRIVER WAS CLOSING THE HATCH. BACK GLASS PORTION OF HATCH WAS BEING MANUALLY CLOSED AT A SLOW-MODERATE RATE, AND GLASS SUDDENLY SHATTERED WITHOUT WARNING. THERE WAS NO IMPACT TO THE GLASS, NOR ANY DISCERNIBLE REASON WHY THE GLASS SHOULD HAVE SUDDENLY SHATTERED. APPROXIMATELY 90% OF THE GLASS ENDED UP IN THE CAR OR ON THE PARKING LOT SURFACE, WITH ONLY ABOUT 10% OF THE GLASS REMAINING ATTACHED TO THE HATCH FRAME AND STRUTS.
NHTSA complaint #10789075 — an unverified report by a vehicle owner.
at 55,000 milesIselin, NJ
STRUCTURE:BODY
SEE WHERE SEVERAL PEOPLE ARE EXPERIENCING THE SAME ISSUES THAT I AM HAVING WITH MY 2003 MOUNTAINEER. THE REAR GATE IS CRACKING AROUND THE EMBLEM. I'VE HAVE REPORTED THIS TO FORD AND THEY TELL ME I CAN PAY TO FIX IT AND IF THERE IS RECALL THEY WILL REIMBURSE ME. IN ADDITION I AM ALSO EXPERIENCING THE DOOR AJAR LIGHT COMING ON WHEN ALL ARE SHUT AND SECURE. I HAVE CONTACT FORD AND SEVERAL LOCAL DEALERSHIPS. THE DEALERSHIP ALL TELL ME THEIR HANDS ARE TIED UNTIL FORD MAKES A DECISION AND THAT I AM NOT ALONE. FORD REFUSES TO DO ANYTHING. IT'S ALMOST LIKE THEY DON'T CARE. WITH ALL THESE COMPLAINTS WHY ISN'T THIS AGENCY DOING SOMETHING?
NHTSA complaint #10787886 — an unverified report by a vehicle owner.
at 78,784 milesVancouver, WA
STRUCTURE:BODY
NOT IN AN ACCIDENT. A 1 1/2 INCH VERTICAL CRACK HAS APPEARED IN THE BODY BETWEEN THE MIDDLE OF THE BACK LIFT DOOR UNDER THE WINDOW EXTENDING TO THE ROUND MERCURY SYMBOL BETWEEN THE LETTERS, R AND THE C. DID NOT NOTICE UNTIL TAKING IT THROUGH A CAR WASH WHERE I WAS WARNED IT HAD TO BE COVERED.
NHTSA complaint #10781238 — an unverified report by a vehicle owner.
at 113,000 milesDenver, CO
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS FAULTY. THE FUEL PUMP WAS REPLACED, BUT THE FAILURE CONTINUED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
NHTSA complaint #10736214 — an unverified report by a vehicle owner.