FaultScore

2003 Mercury Mountaineer transmission problems

45 of the 220 complaints about the 2003 Mercury Mountaineer are about the transmission — 20% of everything reported for this model year. Half of the failures with a mileage on record happened before 69,949 miles.

F

45

Complaints

5

Crashes

3

Fires

3

Injuries

Exactly what failed

Automatic Transmission 19 42.2%
Power Train 15 33.3%
Gear Position Indication (Prndl) 2 4.4%
Torque Converter 2 4.4%
Differential Unit 2 4.4%
Manual Transmission 1 2.2%
Axle Assembly 1 2.2%
Column Shift 1 2.2%
Driveline 1 2.2%
Axle Hubs 1 2.2%

Transmission & Drivetrain across every Mercury Mountaineer year

2000 15 4.1%
2002 149 41.2%
2003 45 12.4%
2004 67 18.5%
2005 22 6.1%
2006 39 10.8%
2007 25 6.9%

What owners said

Filed with NHTSA, in their own words.

at 172,800 miles Louisville, KY Crash 1 injured

POWER TRAIN

BIG O TECHS CONNED WIFE INTO BUYING 2 TIRES AND WE OWN AWD SUV THAT REQUIRES 4 AT THE SAME INTERVALS .I IMMEDIATELY NOTIFY THEM THAT THIS IS NOT SAFE AND WILL DAMAGE MY CAR THEY CONTINUED FOR OVER 2 MONTHS TO LIE TO ME ABOUT HAVING SOMEMONE COMTACT ME . I HAVE ALL THE COMMUNICATIONS I'VE HAD WITH THEM THROUGH MESSAGES. A FEW WEEKS AFTER THEY PUT THE TIRES ON AND REFUSED TO TAKE THEM OFF AND PUT MY OLD O ES BACK ON AND ISSUE A REFUND WELL MY TRANSMISSION AND TRANSFER CASE FAILED I CONTACTED THEM AGAIN AND AGAIN THEY LIED TO ME ABOUT SOMEONE CONTACTING ME . I TOOK MY SUV TO THE TRANSMISSION SHOP WE MEASURED OVER 2 INCH CIRCUMFERENCE DIFFERENCE. I INFORMED BIG O THAT I HAVE A TSB ISSUED BY FORD MY EMPLOYER THAT DATES BACK TO 2011 ON TIRE CIRCUMFERENCE PROCEDURES FOR TIRE DEALERS TO FOLLOW . THE RESPONSE I GOT WAS THAT BIG O REFUSES TO REVIEW OR ACKNOWLEDGE TSBS . THAT'S ALARMING AS TSBS ARE ISSUED MY THE MANUFACTURERS FOR SAFETY . I HAD MY SUV FIXED FOR 3000+ $ OUT OF POCKET AND CONTACTED BIG O THE DAY I PICKED IT UP ABOUT THE TIRES STILL BEING ON THERE . I WARNED THEM THIS IS DANGEROUS AND CAN HURT MY NEW DRIVETRAIN THE VERY NEXT DAY FROM GETTING MY SUV OUT OF THE SHOP THE TIRES AGAIN CAUSED BINDING TO OCCUR BUT THIS TIME IT LED TO WHAT SHOULD'VE BEEN A FATAL ACCIDENT WHERE AS THE AWD SYSTEM DONE IT'S JOB BUT THE TIRES BEING OFF BY SO MUCH MADE THE SUV BIND A THREE IN INTO 3 360 DEGREE SPIN AND SLAMMED THE CONCRETE MEDIAN TOTALING MY VEHICLE AND INJURING MY WIFE. I'VE DOCUMENTED ALL MESSAGES WITH BIG O AND HAVE MUCH MORE EVIDENCE RELATED TO THIS CASE THAT I'M UNABLE TO ADD IN THIS DESCRIPTION BECAUSE I'M RUNNING OUT OF ALLOWED CHARACTERS REMAINING . I DID CONTACT BIG O AGAIN AND SENT PHOTOS OF MY CRASHED SUV AND SUDDENLY THEY NOW WON'T RESPOND BACK AT ALL . I THINK THIS JUSTIFIES A FULL INVESTIGATION INTO THERE REFUSAL TO REVIEW TSBS AND FULL REIMBURSEMENT FOR ALL MY

NHTSA complaint #11349674 — an unverified report by a vehicle owner.

at 140,000 miles Schenectady, NY

POWER TRAIN

I HAVE SPENT THOUSANDS OF DOLLARS ON THE TRANSMISSION REPAIR AND NO MATTER WHAT I DO THERE ALWAYS A PROBLEM SHIFTING GEARS

NHTSA complaint #11231457 — an unverified report by a vehicle owner.

at 200,000 miles Brewster, NY

POWER TRAIN

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING, THE TRANSMISSION FAILED TO SHIFT. WHILE PARKED, THE EMERGENCY BRAKES FAILED AND CAUSED THE VEHICLE TO ROLL AWAY. THE CONTACT WAS ABLE TO GAIN CONTROL OF THE VEHICLE. IN ADDITION, THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

NHTSA complaint #10972300 — an unverified report by a vehicle owner.

Lake Charles, LA

POWER TRAIN

2003 MERCURY MOUNTAINEER RECALLS I HAVE HAD TO CHANGE THE INTAKE MANIFOLD, IGNITION COILS, I'M HAVING A GAS SMELLS NOW, TRANSMISSION THUMPS HARD WHEN GOING INTO FIRST GEAR, SOUNDS LIKE MY REAR END IS ABOUT TO FALL OUT, MY FRONT SEAT IS ELECTRIC AND DOESN'T MOVE, THE O/D LIGHT COMES ON, CHECK ENGINE LIGHT ON, BRAKE LIGHT ON, I KEEP TRYING TO FIX EVERYTHING THE MORE I FIX THE MORE PROBLEMS THAT COME UP, I HAVE CHECK THE RECALL LIST FOR 2003 MERCURY MOUNTAINEER RECALL ON TRANSMISSION AND ALSO CALLED THE FORD CO THEY SAID THERE IS NOTHING. THE PROBLEM IS GETTING WORST AND AFRAID I WILL BE ON THE HIGHWAY WITH MY GRANDCHILDREN WHEN IT BREAKS. I'VE HAD TRANSMISSION LEVEL CHECKED SAID IT WAS FINE. GETTING READY TO DO A COMPLETE TUNE-UP ON IT TO SEE IF THAT WILL HELP WITH THE SMELL OF GAS AND MAKE IT RUN BETTER. IT IDLES HIGH. IT'S WORST WHEN I'M ON THE HIGHWAY.

NHTSA complaint #10907125 — an unverified report by a vehicle owner.

at 240,000 miles Springfield, MO

POWER TRAIN

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE REAR DIFFERENTIAL MADE A POPPING SOUND. THE CONTACT STATED THAT WHILE IN REVERSE, THE POPPING SOUND WAS LOUDER. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC NOTICED A LEAK IN THE REAR DIFFERENTIAL AND STATED THE REAR DIFFERENTIAL NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE REAR DIFFERENTIAL REPLACED. THE FAILURE MILEAGE WAS 240,000.

NHTSA complaint #10508311 — an unverified report by a vehicle owner.

Miami, FL

POWER TRAIN

FORD HAS A TSB ON THEIR WEBSITE FOR THE PROBLEMS I AM HAVING WITH MY VEHICLE. I CONTACTED TYEM AND I WAS TOLD THAT I HAVE TO PAY FOR THE REPAIRS. WHAT I DO NOT UNDERSTAND IS IF THERE ARE SOOO MANY COMPLAINT FROM CONSUMERS ON THIS VEHICLE FOR THE SAME ISSUES IS THAT NOT THE RESPONSIBILITY OF THE MANUFACTURE BEING IT CONSIDERED A DEFECTIVE PRODUCT? I HAVE TO CHILDREN AND THIS IS OF EXTREME CONCERN TO ME THAT THESE ISSUES ON MY CAR CAN CAUSE AN ACCIDENT. -BACK TRUNK DOOR IS CRACKED DOWN THE LATCH. -THE CAR DOESN'T SHIFT CORRECTLY AND TIRES SEEM LOOSE -THE OVERDRIVE LIGHT IS BLINKING ALL THE TIME AND THE TRANSMISSION IS SIGNALING.. I HAVE FOUND SO MANY WEBSITES WITH COMPLAINTS ABOUT THE SAME ISSUES ON 2003-2004 MERCURY MOUNTAINEERS.

NHTSA complaint #10461435 — an unverified report by a vehicle owner.

at 64,000 miles West Point, MS

POWER TRAIN

THE GEAR SHIFT GETS STUCK IN PARK AND I HAVE TO PULL DOWN ON IT REALLY HARD TO GET IT IN DRIVE OR REVERSE I'M AFRAID THAT ITS GOING TO BREAK ONE DAY.

NHTSA complaint #10459900 — an unverified report by a vehicle owner.

at 86,000 miles Powell, OH

POWER TRAIN

TRANSMISSION FAILED WHILE TRAVELING @ 35 MPH, WOULD NOT SHIFT INTO NEXT GEAR.

NHTSA complaint #10450722 — an unverified report by a vehicle owner.

at 92,000 miles Medford, MA

POWER TRAIN

I ATTEMPTED TO PUT MY VEHICLE IN REVERSE SO I COULD PULL OUT OF A PARKING SPACE. WHEN I DID THIS, THE TRANSMISSION LEVEL BROKE RIGHT OFF. THE VEHICLE, SINCE IT IS FULL-TIME AWD, CANNOT BE MOVED OR TOWED SINCE ALL THE WHEELS ARE ENGAGED IN PARK. THE METAL HOLDING THE TRANSMISSION LEVER TO THE STEERING COLUMN SHEARED OFF WHICH I CAN ONLY CONSIDER TO BE A GRAVE SAFETY RISK IF THE VEHICLE WAS IN MOTION AND THIS HAPPENED.

NHTSA complaint #10429347 — an unverified report by a vehicle owner.

at 92,000 miles Medford, MA

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

I ATTEMPTED TO PUT MY VEHICLE IN REVERSE SO I COULD PULL OUT OF A PARKING SPACE. WHEN I DID THIS, THE TRANSMISSION LEVEL BROKE RIGHT OFF. THE VEHICLE, SINCE IT IS FULL-TIME AWD, CANNOT BE MOVED OR TOWED SINCE ALL THE WHEELS ARE ENGAGED IN PARK. THE METAL HOLDING THE TRANSMISSION LEVER TO THE STEERING COLUMN SHEARED OFF WHICH I CAN ONLY CONSIDER TO BE A GRAVE SAFETY RISK IF THE VEHICLE WAS IN MOTION AND THIS HAPPENED.

NHTSA complaint #10429347 — an unverified report by a vehicle owner.

Latrobe, PA

POWER TRAIN

I HAVE HAD A PROBLEM FOR A COUPLE YEARS WHEN I PUT THE CAR IN GEAR IT DOESN'T "LOCK" IN THE GEAR I HAVE TO ADJUST IT TWICE, DIDN'T THINK MUCH OF IT AND THANK GOD NO ACCIDENT. BUT I JUST LEARNED TO DEAL WITH IT UNTIL I SAW THIS. WANT UPDATES ON THIS ISSUE.

NHTSA complaint #10428385 — an unverified report by a vehicle owner.

at 65,000 miles Galloway, NJ

POWER TRAIN:AUTOMATIC TRANSMISSION

TRANSMISSION FAILURE ON A 2003 MERCURY MOUNTAINEER. THE TRANSMISSION FAILED OCCURRED WHILE TRAVELING ON THE HEAVILY TRAVELED INTERSTATE 295 IN NJ. THE FAILURE OCCURRED WITH NO WARNING WHAT SO EVER. AFTER TAKING THE CAR TO MULTIPLE REPAIR SHOPS WHICH INCLUDED A FORD DEALER, I WAS INFORMED THAT THIS IS A COMMON AND KNOWN PROBLEM FOR THIS TYPE OF VEHICLES AND ALSO THE FORD EXPLORER. I DEPEND ON MY CAR TO GO TO WORK AND I SERVICE THE CAR AS RECOMMENDED BY FORD. NOW I AM IN THE PROCESS OF REPAIRING THE CAR AND MEANWHILE I HAD TO RENT A CAR FOR A WEEK. IF I WAS NOT AN ALERT DRIVER, THAT FAILURE COULD HAVE CAUSED AN ACCIDENT AND SERIOUS INJURIES AND OR DEATH TO ME AND OTHER MOTORISTS. I THINK FORD SHOULD TAKE RESPONSIBILITY AND TRY TO RECTIFY THE PROBLEM BEFORE SOMEONE GET KILLED AND WITH THE VERY HIGH STICKER PRICE THAT IS ASSOCIATED WITH THESE KIND OF SUV THAT IS SUPPOSED TO BE SAFE AND RELIABLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10346972 — an unverified report by a vehicle owner.

at 88,000 miles Crown Point, IN

POWER TRAIN:MANUAL TRANSMISSION

REAR BACK HATCH CRACKED WHEN PURCHASED, PROMISED TO BE FIXED BY DEALERSHIP, BUT THEY NEVER HONORED THEIR PROMISE. I HAVE SINCE SEEN SEVERAL MERCURY MOUNTAINEERS WITH THE REAR BACK HATCH CRACKED AS WELL, WONDERING WHY THEIR WASN'T A RECALL?? ALSO TRANSMISSION PROBLEMS, ALREADY REPLACED TRANSFER CASE AND NOW POWER STEERING IS LEAKING.

NHTSA complaint #10347101 — an unverified report by a vehicle owner.

at 80,000 miles Chicago, IL

POWER TRAIN:AUTOMATIC TRANSMISSION

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE OVERDRIVE OFF WARNING LIGHT ILLUMINATED. THE CONTACT SHUT OFF THE ENGINE AND WHEN RESTARTING THE LIGHT WAS NO LONGER ILLUMINATED. WITHIN SECONDS, THE WARNING LIGHT HAD RE-ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR FACILITY WHERE THE CONTACT WAS INFORMED THAT THE SECOND AND FOURTH GEARS WERE NOT FUNCTIONING CORRECTLY. THE VEHICLE WAS NOT SERVICED FOR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 80,000.

NHTSA complaint #10342888 — an unverified report by a vehicle owner.

Hurley, VA Crash

POWER TRAIN:AUTOMATIC TRANSMISSION

I HAVE A 2004 MERCURY MOUNTAINEER AND THE TRANSMISSION IS VERY DANGEROUS, MY WIFE STARTED TO BACK UP AND PUT IT IN REVERSE AND THE TRANSMISSION HESITATED AND THEN SLAMMED INTO REVERSE CAUSING HER TO JERK AND THEN HER FOOT CAME OF THE BRAKE AND HIT THE GAS PEDAL CAUSING HER TO RAM A PARKED CAR BEHIND HER, AND THAT WAS JUST THE FIRST TIME .THE NEXT TIME I MYSELF WAS IN THE VEHICLE AND IT DONE THE SAME THING EXCEPT THERE WAS NOT A CAR BEHIND ME TO STP ME AND I WENT OVER A EMBANKMENT AND IF NOT FOR A TREE I WOULD HAVE GOTTEN HURT BAD , THE TREE STOPPED ME FROM GOING TO THE BOTTOM , AND IT STILL TO THIS DAY WILL SLAM INTO REVERSE, NOTHING HAS BEEN DONE WITH IT YET . I HAVE READ ON THE INTERNET THAT ALOT OF MERCURY MOUNTAINEER OWNERS ARE HAVING THE SAME PROBLEM THIS IS GOING TO GET SOMEONE KILLED IF IT HAS NOT ALREADY.

NHTSA complaint #10328390 — an unverified report by a vehicle owner.

at 78,898 miles Biloxi, MS

POWER TRAIN:AUTOMATIC TRANSMISSION

PURCHASED THE 2003 MERCURY MOUNTAINEER IN 2007. WE ONLY DRIVE THE CAR LOCALLY FOR SCHOOL AND WORK AND WITHIN 30 DAYS OF PURCHASE, THE CAR WOULD NOT GO INTO REVERSE. WAS TOLD THE TRANSMISSION WAS SLIPPING AND MADE THE DEALERSHIP/WARRANTY PAY FOR $1600 REPAIR. SINCE THEN THE CHECK ENGINE LIGHT COMES ON EVERY 3 MONTHS. WE GET CHECK FUEL CAP MESSAGE, REPLACED THAT TWICE (LAST ONE FROM ACTUAL FORD DEALERSHIP) BECAUSE THEY TOLD US IT WASN'T THE ORIGINAL FROM THE CAR. CAR LEAKS WATER THROUGH THE REAR WINDOW/ROOF SEAL AND NOW MY LIGHT STAYS ON WHEN I LOCK THE CAR AND IT TELLS ME EVERY TIME WE GET IN THE CAR THAT THERE IS A DOOR AJAR NO MATTER IF WE GET OUT AND RECLOSE ALL 4 DOORS AND BACK DOOR. R&R WHEEL SPEED SENSOR AND BALL JOINTS HAD TO BE REPLACED 8/29/08 FOR $555. JUST RECENTLY HAD MY TRANSMISSION GO OUT AGAIN (12/8/09) AND HAD TO HAVE COMPLETE REBUILD OF A MERCURY TRANSMISSION WHICH COST US ANOTHER $4000. IT STILL SLIGHTLY VIBRATES GOING BETWEEN 30 AND 40 MILES PER HOUR. ALSO THE BACK HATCH HAS CRACKED COMPLETELY DOWN THROUGH THE LOGO. OUR FORD DEALER CHARGES $200 JUST TO LOOK AT THE VEHICLE!

NHTSA complaint #10319097 — an unverified report by a vehicle owner.

at 102,100 miles Lavergne, TN 1 injured

POWER TRAIN:AUTOMATIC TRANSMISSION

I HAVE A 2003 MERCURY MOUNTAINEER. I WAS STOPPED TO GET FUEL. I PUT MY SUV IN PARK TO GET OUT. I WAS LEAVING MY KEYS IN IT. WHEN I STEPPED OUT AND WALKED TO THE REAR, MY SUV STARTED ROLLING BACKWARDS. I HAD TO RUN BACK AN JUMP IN IT AND HIT THE BRAKE. I LOOKED AT THE GEAR SHIFTER AN IT DIDN'T GO INTO PARK. IT STOPPED IN THE MIDDLE OF P AND R. IF I HAD LOCKED THE DOORS I WOULD NEVER BEEN ABLE TO GET INSIDE BEFORE IT HIT THE FUEL PUMPS. IT HAS BEEN STOPPING AT THAT SPOT EVERY TIME I PUT IT IN PARK.

NHTSA complaint #10317000 — an unverified report by a vehicle owner.

at 112,000 miles Greenwood, IN Crash

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS ON IN THE PARK POSITION WITH THE AUTOMATIC START, THE GEAR SHIFTED INTO REVERSE AND CRASH INTO A VEHICLE. THE CONTACT CALLED TO THE POLICE WHO CONFIRMED THAT THE VEHICLE WAS IN THE PARK POSITION. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK SINCE THE FAILURE MAY HAVE CAUSED A SERIOUS INJURY OR TRAGEDY TO OCCUR. THE VEHICLE WAS NOT DESTROYED. THE FAILURE MILEAGE WAS 112,000.

NHTSA complaint #10298720 — an unverified report by a vehicle owner.

at 108,000 miles Artesia, MS Crash 1 injured

POWER TRAIN:AUTOMATIC TRANSMISSION

I HAVE A 2003 MERCURY MOUNTAINEER AND I AM HAVING TRANSMISSION PROBLEMS NOW. I HAD AN ACCIDENT BACK IN JUNE 2009 WHERE MY VEHICLE ROLLED OUT OF THE YARD AND HIT THE NEIGHBORS HOUSE AND I WAS HURT IN THE PROCESS. ON JUNE 22, 2009, I WENT OUTSIDE TO WARM MY VEHICLE UP BEFORE I WENT TO WORK THAT MORNING. WHILE, I WAS GETTING READY TO LEAVE OUT THE DOOR TO GO TO MY VEHICLE IT START ROLLING BACK. I IMMEDIATELY RAN OUTSIDE BEHIND THE VEHICLE TO KEEP IT FROM HITTING THE NEIGHBORS HOUSE BECAUSE I KNEW PEOPLE WERE THERE. I GRAB THE DOOR AND IT THREW ME ON THE GROUND SO HARD THAT I THOUGHT I DAMAGED MY ORGANS. AFTER THE LOWNDES COUNTY SHERIFF LEFT, I WENT TO GEORGE'S IN WEST POINT, MS WHERE THEY DO MY TIRES AND BRAKES TO CHECK ON THE BRAKES. THEY CHECKED MY CAR AND SAID EVERYTHING WAS FINE. I WENT TO THE NORTH MISSISSIPPI MEDICAL CLINIC TO MAKE SURE I WAS OK AND I DIDN'T HAVE ANY BROKEN BONES. I HAD TO GO BACK TO THE DOCTOR AGAIN THE NEXT DAY ON JUNE 23, 2009 BECAUSE I WAS NOT FEELING GOOD. I WAS TAKEN TO BAPTIST MEMORIAL HOSPITAL ON JUNE 26, 2009 DUE TO THE INCIDENT AND WHEN I WAS THROWN IT JARRED MY ACID REFLUX AND CAUSED A VIRUS. I WAS CHECKED THOROUGHLY FOR ORGAN DAMAGE AND PUT ON PAIN MEDICATION. THIS INCIDENT COST MY INSURANCE TO GO UP AND I DIDN'T KNOW WHAT HAPPEN UNTIL MY TRANSMISSION STARTING GOING OUT IN MY VEHICLE. I HAVE HAD THIS VEHICLE FOR TWO YEARS AND HAVE THREE MORE YEARS TO PAY FOR IT AND MY TRANSMISSION IS GOING OUT. I LOOKED ON THE INTERNET UNDER RECALLS TO SEE IF THERE WERE ANY AND I SAW 12 COMPLAINTS REGARDING THE TRANSMISSION PROBLEMS. ONE COMPLAINT CAUGHT MY ATTENTION REGARDING THE VEHICLE ROLLING OUT OF THE YARD AND THAT'S WHAT HAPPEN TO ME. I TOOK MY VEHICLE TO STARKVILLE FORD ON DEC.29, 2009 AND WAS TOLD THAT MY 2ND SHIFT GEAR HAS COMPLETELY GONE OUT AND I ASKED HOW DOES THIS HAPPEN AND HE SAID HE DIDN'T KNOW. HE KNOWS BECAUSE I AM PRETTY SURE HE HAS SEEN ALOT OF THESE VEHICLES AND IT IS GOING TO COST ME $3500 TO FIX MY VEHICLE .

NHTSA complaint #10297858 — an unverified report by a vehicle owner.

at 60,000 miles Artesia, MS

POWER TRAIN:AUTOMATIC TRANSMISSION

I HAVE 2003 MERCURY MOUNTAINEER AND I HAVE HAD IT SINCE FEBRUARY 2007. I HAVE HAD NUMEROUS PROBLEMS WITH IT AND THE LAST PROBLEMS WAS THE BREAKING POINT. I HAVE THREE MORE YEARS TO PAY FOR THIS VEHICLE AND I WANT SOMETHING TO BE DONE ABOUT THE PROBLEMS WITH THIS VEHCILE. FORD SHOULD BE HELD RESPONSIBLE FOR THIS VEHICLE AND FIXING THE PROBLEMS ASSOCIATED WITH IT. I PURCHASED THIS VEHICLE FROM COMMUNITY FORD IN NEW ALBANY, MS IN FEBRUARY 2007 WITH 45,000 MILES ON IT. I COULDN'T GET AN EXTENDED WARRANTY OR ANY WARRANTY WITH THE VEHICLE I WAS TOLD. AFTER A YEAR, I HAD TO REPLACE THE FRONT END AND IT WAS $500.00 AT GEORGE'S TIRE SERVICES. I TOOK IT IN DUE TO THIS NOISE COMING FROM THE FRONT AND I WAS ADVISED THAT IF I DIDN'T HAVE THE WORK DID IT WOULD LOCK UP ON ME WHILE I AM DRIVING AND CAUSE AND ACCIDENT. I NOTICED THAT MY STRUCTURE BODY:HATCHBACK/TAILGATE HAS CRACKED COMPLETELY. MY SEAT BELT ON THE DRIVER SIDE IN THE BACK DON'T WORK. MY ENGINE COOLING SYSTEM AIRCOMPRESSOR HAS WENT OUT AND I HAVE ELECTRICAL PROBLEMS WHERE MY OIL GAUGE IS CONSTANTLY SAYING IT'S LOW. I HAVE MY OIL CHANGE EVERY 3000 MILES. I AM HEARING THIS NOISE IN THE REAR OF THE VEHICLE AND I DON'T KNOW WHAT IT IS AND CAN'T AFFORD TO GET GOING TO FORD TO SEE WHAT IT IS. I HAVE BEEN SMELLING THIS BURNING COMING FROM THE UNDER THE HOOD AND I DON'T KNOW WHAT IT IS EITHER. MY LASTEST PROBLEM IS MY TRANSMISSION IS GOING OUT AND I HAVE HAD THIS VEHICLE FOR TWO YEARS AND I HAVE THREE MORE YEARS OF PAYMENT ON THIS VEHICLE. MY TRANSMISSION COST ME AROUND $3500 AND I DON'T HAVE ANY WARRANTY ON IT. THIS IS A LEMON I HAVE PURCHASED AND I THINK SOMETHING SHOULD BE DONE ABOUT IT.

NHTSA complaint #10297859 — an unverified report by a vehicle owner.

at 90,000 miles SAN Diego, CA

POWER TRAIN

WE PURCHASED A 2003 MERCURY MOUNTAINEER APPROX. 9 MONTHS AGO AND HAVE NOW DISCOVERED THAT THE FRONT DIFFERENTIAL HAS GONE OUT. WHEN WE DID EXTENSIVE RESEARCH WE FOUND THAT THERE WAS A MASSIVE RECALL BETWEEN 2002 - 2006 FOR THIS MANUFACTURER'S DEFECT ON MOUNTAINEERS, EXPLORERS, EXPEDITIONS AND RANGE/LND ROVERS. WHEN WE CONTACTED FORD MOTOR CO; THEY SAID THAT OUR PARTICULAR VIN# DID NOT MAKE THE RECALL LIST. WHEN I ASKED HOW COME A MANUFACTURE'S DEFECT COULD NOT MAKE THE RECALL LIST THEY SAID IT COULD BE AN OVERSIGHT OR JUST MAYBE NOT FOR THAT MODEL. I THEN ASKED HOW COME THE RESEARCH PROVED TO SHOW THAT THESE WERE DEFECTIVE UPON MANUFACTURING AND SOME OF THEM NOT GET RECALLED THEY HAD NO ANSWER FOR ME. WE NOW HAVE A VEHICLE THAT IS INOPERATIVE AND NOBODY WANTS TO CLARIFY THE PROBLEM. WE HAVE HAD 2 ESTIMATES BOTH WITH USED PARTS FROM A WRECKING YARD. THE 1ST ESTIMATE WAS $1350 AND THE 2ND WAS $800 AND NO GUARANTEES SINCE THEY WOULD BE PULLING THE FRONT DIFFERENTIAL OFF OF A WRECKED VEHICLE THE SAME YEAR AS OURS AND IT COULD ALSO POTENTIALLY BE DEFECTIVE. WE DO NOT HAVE THE MONEY FOR THE REPAIRS AND NOW MY HUSBAND HAS NO TRANSPORTATION TO GET TO WORK. HE DOES DRIVE MY CAR AT THE MOMENT BUT CAN NOT CARRY ALL OF HIS TOOLS IN MY VEHICLE SINCE HIS IS AN SUV. WE DID SEEK LEGAL COUNCIL AND WERE INFORMED THAT WE NEED TO FILE THIS COMPLAINT IN HOPES THAT YOU COULD FORCE FORD TO RECALL OUR VEHICLE AND THEY SAID WE HAD A VERY GOOD LAW SUIT. IF MY HUSBAND DID NOT HAVE THIS CHECKED AND CONTINUED TO DRIVE IT WITHOUT KNOWLEDGE OF THE PROBLEM IT COULD HAVE RESULTED IN THE GEARS LOCKING UP AND A CRASH WHICH COULD HAVE RESULTED IN SERIOUS INJURIES OR EVEN DEATHS. PLEASE ADVISE WHAT OUR OPTIONS ARE.

NHTSA complaint #10287418 — an unverified report by a vehicle owner.

at 78,000 miles Pittsburgh, PA

POWER TRAIN:AUTOMATIC TRANSMISSION

I HAVE A 2003 MERCURY MOUNTAINEER WITH 78000 MILES ON IT. THE TRANSMISSION WAS REPLACED THREE MONTHS AGO FOR SLIPPING AND NOT DOWNSHIFTING IT IS NOW GONG BACK IN TOMORROW TO BE REPAIRED FOR NEEDS TO RECALL THIS VEHICLE IT ISN'T VERY GOOD.

NHTSA complaint #10287123 — an unverified report by a vehicle owner.

at 127,000 miles West Amherst, NY

POWER TRAIN

2003 MERCURY MOUNTAINEER 4.6L-V8: WHEN THE VEHICLE IS NOT UNDER ACCELERATION [STOP SIGN/SIGNAL, EXITING AN EXPRESSWAY TO A SURFACE STREET, COASTING] THE ENGINE WILL NOT HOLD IDLE, THEN STALL. THE STEERING & BRAKES ARE COMPROMISED WHEN THE ENGINE STALLS. TO RESTART THE ENGINE, THE HEADLIGHTS GO DARK FOR A MOMENT...THIS IS A VERY SERIOUS MATTER. DECELERATING FROM AN EXPRESSWAY TO A SURFACE STREET, ON A CURVED EXIT RAMP , AT NIGHT MAKES FOR AN OUT OF CONTROL SITUATION WHERE THE DRIVER CAN NOT SEE BECAUSE OF ENGINE FAILURE! I'VE REPLACED THE THROTTLE POSITION CENSOR [TPS] WITH NO IMPROVEMENT. THE DEALER OFFERS REPLACEMENT OF PARTS $1500, AND NO GUARANTEE OF SOLVING THE PROBLEM. THE VEHICLE IS USELESS TO ME FORE IT IS A HAZARD TO BE ON THE ROAD...FOR ME AND ANYONE ELSE DRIVING NEAR ME.

NHTSA complaint #10275214 — an unverified report by a vehicle owner.

at 88,000 miles Williamstown, NJ

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED DIFFICULTY SHIFTING OUT OF PARK AND INTO DRIVE. THE VEHICLE ALSO HAS DIFFICULTY CHANGING GEARS. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE WITH THE TRANSMISSION BECAUSE THE INABILITY TO CHANGE GEARS COULD CAUSE A CRASH. THE CURRENT AND FAILURE MILEAGES WERE 88,000.

NHTSA complaint #10272769 — an unverified report by a vehicle owner.

at 69,949 miles Brunswick Hills, OH

POWER TRAIN:AUTOMATIC TRANSMISSION

I DRIVE MY HUSBAND'S 2003 MERCURY MOUNTAINEER IT HAS 69000 MILES ON IT NOW AND WE BOUGHT IT USED DEC 2004. WHEN THE SUV SHIFTS INTO 3 OR 4TH GEAR IT CLUNKS OR SHUTTERS. WE HAVE TAKEN IT IN TO THE DEALERS SEVERAL TIMES HAVING IT RETURNED AND TOLD THERE IS NOTHING WRONG. IN DECEMBER 2007 WE TOOK IT IN AGAIN WITH THE SAME COMPLAINT AND THEY DID A TRANSMISSION FLUSH. NOW WHEN ACCELERATING UP TO 35 THE RPM WOULD RAISE UP TO 4,000, LIKE IT WAS SLIPPING.THEN IT SHIFT INTO WRONG GEAR. THE OVERDRIVE OFF LIGHT ON THE DASH STARTED FLASHING. NEXT DAY SERVICE ENGINE SOON LIGHT IS ON. WE TOOK IT TO DEALERSHIP THEY CLAIM THEY WON'T KNOW WHAT IS WRONG WITH IT UNTIL THEY TAKE IT APART AND IT COULD COST ANY WHERE FROM $3,000 TO $4,000. WE REPEATEDLY TOOK IT TO THE SAME DEALER AND THEY WOULD NEVER FIND ANYTHING WRONG AND NOW THAT THE WARRANTY IS EXPIRED WE HAVE A MAJOR EXPENSE NOT COVERED.WE ENDED UP TAKING IT TO A TRANSMISSION REPAIR SHOP WHERE THEY WERE VERY FAMILIAR WITH THE PROBLEM. THE OVERDRIVE PISTON PUT IN AT THE ASSEMBLY FACTORY WAS MADE OF ALUMINUM AND IS A DEFECTIVE PART. SO AFTER 1 WEEK WITHOUT A CAR, THE NEW OVERHAUL KIT, OVERDRIVE PISTON AND TORQUE CONVERTER WE SPENT A GRANT TOTAL $1,895.83. THIS IS SOMETHING THE DEALER SHOULD HAVE FIXED WHEN WE FIRST COMPLAINED ABOUT IT. I CAN HONESTLY SAY WE WILL NEVER GO BACK THAT DEALER AGAIN.

NHTSA complaint #10260754 — an unverified report by a vehicle owner.

at 50,515 miles Punta Gorda, FL

POWER TRAIN:DRIVELINE

PURCHASED THE 2003 MERCURY, MOUNTAINEER, AWD VEHICLE NEW ON 6/17/03. ON 05/10/06 AT 50515, THE LEFT FRONT HUB BEARING HAD TO BE REPLACED. A VISUAL EXAM INDICATED WATER DAMAGE WITH BEARING SEIZURE. ON 11/24/08 AT 88826, THE SAME PROBLEM AS THE EARLIER HUB REPLACEMENT WAS DIAGNOSED. AT THIS TIME BOTH THE LEFT AND RIGHT FRONT BEARING HUBS HAD TO BE REPLACED. THE RIGHT FRONT HUB WAS PRACTICALLY FROZEN AND SHOWED SIGNS OF HEAT FATIGUE TO THE OUTER CASING. BOTH HUBS SHOWED RUST AND PITTING. I MAINTAINED POSSESSION OF BOTH HUBS FOR FUTURE REFERENCE. THERE IS NO DOUBT IN MY MIND THAT HAD THE HUB LOCKED UP ON THE HIGHWAY WHILE TRAVELING AT HIGHWAY SPEEDS, (70MPH) A POTENTIAL FOR A ROLLOVER ACCIDENT EXISTED. ON 11/21/06, A REAR DIFFERENTIAL NOISE WAS DIAGNOSED. THE REAR DIFFERENTIAL WAS REBUILT. ON 11/24/08 THE NOISE WAS AGAIN HEARD COMING FROM THE REAR. APPARENTLY THE NOISE FROM THE FRONT BEARINGS DAMAGE SHIELDED THE REAR DIFF. NOISE. I NOTICE ONLY ONE OTHER COMPLAINT FOR THE PARTICULAR MODEL YEAR, HOWEVER THE BASIC DRIVE TRAIN DESIGN HAS NOT CHANGED FOR MERCURY OR FORD EXPLORER FOR SOME TIME AND OTHER MODEL YEARS MAY ALSO HAVE EXPERIENCED THIS PROBLEM. THERE IS NO REASON THAT A REAR DIFFERENTIAL SHOULD NOT GO 100000 PLUS MILES WITHOUT A PROBLEM AND LIKEWISE THERE IS NO REASON THAT THE FRONT HUBS SHOULD NOT BE ABLE TO ROLL UP 100,000 MILES WITHOUT A PROBLEM. THIS IS CLEARLY A DESIGN FLAW.

NHTSA complaint #10250011 — an unverified report by a vehicle owner.

at 61,000 miles Randallstown, MD

POWER TRAIN

POWERTRAIN.

NHTSA complaint #10236601 — an unverified report by a vehicle owner.

at 60,000 miles Higdon, AL

POWER TRAIN:AUTOMATIC TRANSMISSION

TRANSMISSION PROBLEMS STARTED AT 62000 MILES. FORD DONE REPAIRS ON 2 DIFFERENT OCCASIONS TWO DAYS AFTER THE WARRANTY WENT OUT THE TRANSMISSION WENT OUT AND IT STARTED SMOKING OUT FROM UNDER IT. THE VEHICLE IS A LEMON!!!! THEY NEED TO RECALL MERCURY MOUNTAINEERS.

NHTSA complaint #10224098 — an unverified report by a vehicle owner.

Woodbridge, VA Fire

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

UPON LEAVING WORK IN THE AM I STARTED MY VEHICLE AND NONE OF MY DASH GAUGES WERE WORKING NOR WERE ANY OF THE ELECTRIC WINDOW OR THE RADIO. I THEN CALLED MY MECHANIC WHO ADV ME TO BRING IT TO HIM. WHILE I WAS EN ROUTE TO TAKE MY VEHICLE TO HIM IT STARTED MAKING A WEIRD NOISE LIKE I WAS IN A HELICOPTER AND I STARTED SMELLING THIS WEIRD SMELL LIKE OIL BURNING AT FIRST IT THOUGHT THEY MESSED UP MY OIL CHANGE AND I WAS FURIOUS. UPON ARRIVING AT THE SHOP HE IMMEDIATELY SMELLED THE ODOR PUT IT UP ON THE LIFT AND FOUND OUT THAT MY FRONT DIFFERENTIAL HAD GONE BAD. I PURCHASED ANOTHER ONE AND HI INSTALLED IT AND I TOOK IT HOME BECAUSE HE COULD NOT FIND OUT WHAT WAS WRONG WITH THE GAUGES ON MY WAY TO TAKE IT TO A DEALER I WAS DRIVING DOWN THE ROAD AND SMOKE AND WAS COMING FROM THE FRONT AND BACK UNDER MY CAR ANOTHER DRIVING PASSING BY SIGNALED SOMETHING WAS COMING FROM BENEATH MY VEHICLE AND UPON THAT I HEARD A LOUD BANG POPPING NOISE AND MY VEHICLE LOST POWER AND I HAD TO HAVE IT TOWED BACK TO THE MECHANIC ONLY TO FIND OUT THAT AGAIN THE DIFFERENTIAL FAILED. I STILL DO NOT HAVE MY VEHICLE AND THE GAUGES WINDOWS AND RADIO STILL DOES NOT WORK. MY MECHANIC CHECKED ALL THE FUSES AND ADV THAT THERE WAS NO PROBLEM WITH THEM. HE DID HOWEVER CALL A MERCURY DEALER WHO ADV HE HAS HAD TO CHANGE SOME OF THE FRONT DIFFERENTIALS ON OTHER MOUNTAINEERS BUT WAS NOT CERTAIN AS TO HOW MANY WERE DONE.

NHTSA complaint #10219772 — an unverified report by a vehicle owner.

at 60,000 miles Rock Hill, SC Fire

POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT

TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING 65 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE FRONT AND REAR OF THE VEHICLE. SHE THEN HEARD A LOUD BANG AND THE STEERING WHEEL BEGAN TO SHAKE. THE VEHICLE LOST POWER, BUT DID NOT SHUT OFF. THE VEHICLE WAS TOWED. THE FORD DEALER DIAGNOSED THE VEHICLE AS NEEDING THE FRONT END DIFFERENTIAL REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WHEN THE CONTACT PICKED UP THE VEHICLE. SINCE THEN, THE FRONT END DIFFERENTIAL HAS BEEN REPLACED FIVE TIMES. THE FORD DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE CONTINUOUS FAILURES OF THE REPLACEMENT PART. THE CONTACT ALSO STATED THAT THE REAR LIFTGATE IS CRACKED. A VALID VIN WAS UNAVAILABLE. THE CURRENT MILEAGE IS 64,000 AND FAILURE MILEAGE WAS 60,000.

NHTSA complaint #10196047 — an unverified report by a vehicle owner.

Other 2003 Mercury Mountaineer problems

← Full 2003 Mercury Mountaineer report