67 of the
271 complaints about the 2004 Mercury Mountaineer are about the
transmission — 25% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
66,000 miles.
F
67
Complaints
4
Crashes
1
Fires
3
Injuries
Exactly what failed
Automatic Transmission
3653.7%
Power Train
2131.3%
Differential Unit
46.0%
Driveline
34.5%
Driveshaft
23.0%
Axle Assembly
11.5%
Transmission & Drivetrain across every Mercury Mountaineer year
This vehicle is has a power train problem from day one with the 5R55S/W transmission and AWD transfer case. I purchased this vehicle where it stranded my family over 200 miles from home and it's a non running car. This vehicle should have been removed from being sold with this defect and crushed! I will never buy a FoundOnRoad Dead ford pos ever. The transmission went into neutral with out any notice. To repair the faulty drive train I will cost me aprox $2400.00 mileage 152,000 third time the drive train has been worked on.. There tranmissions were failing in a little as 50,000 miles.
NHTSA complaint #11421672 — an unverified report by a vehicle owner.
at 135,000 milesPalm Coast, FL
POWER TRAIN
FAILURE OF FRONT DIFFERENTIAL MOUNT CARRIER BUSHINGS FAILURE LEADING TO TWO TRANSMISSION REBUILTS,TRANSFER CASE REBUILD, AND OVER $5000.00 IN REPAIRS. FAILURE OF CARRIER BUSHINGS WOULD LEAD TO FRONT END LOCKING UP. CAUSING A JACKHAMMER AFFECT ON THE DRIVETRAIN OF THE VEHICLE. TO CLOSE CALLS DUE TO FRONT END LOCKING UP. ACCIDENTS WERE AVOIDED DUE TO DRIVER VIGILANCE. HAVE PICTURES OF BUSHINGS AND WHAT'S LEFT OF THE BUSHINGS.
NHTSA complaint #10837659 — an unverified report by a vehicle owner.
at 99,000 milesHouston, TX
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED. HOWEVER, THE VEHICLE FAILED TO ACCELERATE PAST 35 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE POWER TRAIN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 99,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10660439 — an unverified report by a vehicle owner.
Harlan, IA
POWER TRAIN
TRANSMISSION SOLENOIDS THREE TIMES, PAINT COMING OFF, PASSENGER SEAT TRIM CAME OFF, CRACKED REAR LIFT GATE, PASSENGER FRONT AND REAR DOOR WINDOWS, AND DRIVER SIDE REAR DOOR WINDOW DO NOT WORK.
NHTSA complaint #10655142 — an unverified report by a vehicle owner.
at 82,500 milesJacksonville, FL
POWER TRAIN
COLUMN MOUNTED GEARSHIFT SELECTOR BROKE OFF WHEN MOVING IT FROM DRIVE TO PARK.
NHTSA complaint #10649115 — an unverified report by a vehicle owner.
at 78,000 milesGreenville, NC
POWER TRAIN
I HAD PICKED UP MY KIDS FROM DAYCARE AND I PUT MY VEHICLE IN REVERSE AND BACKED UP. WHILE BACKING UP I HEARD A LOUD POP AND I GOT OUT TO SEE BUT THERE WAS NOTHING VISIBLE. SO I PUT THE VEHICLE IN DRIVE AND AS I WAS GOING DOWN THE STREET MY VEHICLE AXLE BROKE AND MY TRUCK HIT THE STREET IN THE MIDDLE OF TRAFFIC. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID IT WAS MY AXLE AND MY DIFFERENTIAL HAD BROKEN ALSO, AM I AM LUCKY THAT I DIDN'T HAVE A BAD ACCIDENT WITH THE EXTEND OF THE DAMAGE OF THE DIFFERENTIAL. AFTER I FIXED THAT AND IT COST $2900. THAT STILL DID NOT FIX THE PROBLEM AND I HAD TO REPLACE THE TRANSFER CASE. THEN ALL THREE OF MY CADILLAC CONVERTERS HAD TO BE REPLACED. I HAVE HAD PROBLEM AFTER PROBLEM AND OH YEAH THE BACK REAR GATE HAS BEEN CRACKED LIKE THE MONTH AFTER I BOUGHT IT.
NHTSA complaint #10640980 — an unverified report by a vehicle owner.
at 31,000 milesDetroit, MI
POWER TRAIN
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXHIBITED A FORWARD JERKING MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOLENOID BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE DEFECT WAS NOT REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 31,000. UPDATED 5/15/14*CN..UPDATED 05/21/14 *BF UPDATED 06/2/2014 *JS UPDATED 8/17/17
NHTSA complaint #10578976 — an unverified report by a vehicle owner.
at 83,000 milesMobile, AL
POWER TRAIN
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE THE WHEEL DRIVE, THE VEHICLE FAILED TO UTILIZE THE FORWARD WHEEL DRIVE. IN ADDITION, THE VEHICLE BEGAN EXHIBITING SEVERAL FAILURES SIMULTANEOUSLY. THE POWER STEERING ASSIST FAILED, THE GEAR SHIFTER FAILED, AND THE TRANSMISSION WAS CAUSING THE VEHICLE TO JERK ABNORMALLY. ALSO, THE POWER WINDOWS HAD BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE TRANSFER CASE AND TRANSMISSION NEEDED TO BE REPLACED. THE ADDITIONAL FAILURES WERE NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
NHTSA complaint #10552687 — an unverified report by a vehicle owner.
at 74,006 milesTemple, TX
POWER TRAIN
I ACTUALLY MISSED TWO RECALL ON MY VEHICLE THAT I PURCHASED IN 2004. MY DEALER WHICH IS JOHNSON BROTHERS FORD/MERCURY ON IH 35 TEMPLE, TEXAS 76501. MY WIFE WAS UNLOADING TRUCK AND THE LIFTGATE PLUNGED DOWN ON HER WITHOUT ANY NOTICE. SHE SUFFERED MINOR INJURIES FROM INCIDENT. THE YEAR BEFORE OUR TAILGATE STARTED CRACKING IN 2006 . THE DEALER JOHNSON BROTHERS NEVER NOTIFIED ME OF THE TAILGATE RECALL OR THE RECALL #RQ8003 FOR THE LIFTGATE ISSUE IN 2008. THIS DEALER HAS BEEN THE WORST IVE SEEN SINCE BUYING MY FIRST NEW OR USED VEHICLE IN AMERICA. I ,[XXX], HAVE ONLY RECEIVED HELP CONCERNING OIL CHANGES , AND TIRE CHECKS SINCE 2004. POOR SERVICE CENTER FOR CUSTOMERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)*TR THE CONSUMER STATED THE TRANSMISSION OIL PAN WAS NEVER CHANGED AND THE DEALER CONTINUED TO TELL THE CONSUMER, ALL THE FLUIDS WERE FINE. HOWEVER, THE VEHICLE WOULD STALL WHILE IN DRIVE MODE.
NHTSA complaint #10548964 — an unverified report by a vehicle owner.
at 58,000 milesKaty, TX
POWER TRAIN
THE TRANSMISSION IS SLIPPING BETWEEN GEARS, REVVING WAY HIGHER THAN NORMAL TO SHIFT AND WON'T GO INTO OVERDRIVE. MY RESEARCH OF THE PROBLEM SHOWS THIS IS A COMMON ISSUE ON FORD AND MERCURY VEHICLES IN THIS YEAR RANGE.
NHTSA complaint #10531624 — an unverified report by a vehicle owner.
at 899,678 milesBlue Island, IL
POWER TRAIN
2004 MERCURY MOUNTAINEER WHOLE TRANSMISSION IS BAD FROM REVIEWS AND BLOGS FROM ALOT OF PEOPLE RECENTLY READ AND READ CONSTANT BLOGS ABOUT THE SAME TRANSMISSION PROBLEMS THAT. I'M HAVING ITS FOR SURE A DEFECT FROM MERCURY IM PUTTING RISK ON MY FAMILY WITH THIS VEHICLE CONSULT IT WITH A MECHANIC AND SAID MERCURY MOUNTAINEER EXPLORERS AND AVIATOR ALL HAD TRANSMISSION PROBLEMS THERE NEEDS TO BE SOMETHING DONE ABOUT THIS I REALLY DON'T HAVE THE MONEY TO PURCHASE A NEW VEHICLE.
NHTSA complaint #10515402 — an unverified report by a vehicle owner.
at 999,657 milesBlue Island, IL
POWER TRAIN
TRANSMISSION SEEMS TO BE FAILING OR TRANSFER CASE ITS REALLY A BIG PROBLEM BECAUSE WHEN I DRIVE ONTO THE EXPRESS WAY A RATTLING NOISE GETS LOUDER AS I ACCELERATE I FEEL CONCERNED ABOUT MY SAFETY AND MY CHILDREN PLUS OTHER DRIVERS THEY SHOULD RECALL FOR VEHICLE INSPECTION I AM VERY UPSET AND SCARED.
NHTSA complaint #10515171 — an unverified report by a vehicle owner.
at 99,750 milesBlue Island, IL
POWER TRAIN
I PURCHASED A 2004 MERCURY MOUNTAINEER FIRST THE REAR LIFTGATE PLASTIC BROKE AND THERE'S A CRACK BY THE EMBLEM ON SOME OCCASIONS WHEN PUT IN REVERSE IT MAKES A LOUD BANG NOISE OR WHEN STARTING TO ACCELERATE BUT THE BIGGEST PROBLEM IS THAT ON THE HIGHWAY UP TO 50MPH AND OVER THERE SEEMS TO BE A RATTLE UNDER THE ENGINE AND IT GETS LOUDER WHEN MPH IS HIGHER IM NOT SURE WHAT IT IS BUT IM REALLY WORRIED THAT IT MAYBE A TRANSMISSION PROBLEM AND IF THIS PROBLEM ISN'T RECALLED ME AND MY FAMILY PLUS OTHERS ARE IN REALLY BIG DANGER ITS A FAMILY CAR SO IM STARTING TO WORRY FOR MY FAMILY AND THERE SAFETY THESE VEHICLES NEED TO GO ON INSPECTION AND SOON SO THESE DOESN'T LEAD TO ANY ACCIDENTS.
NHTSA complaint #10514957 — an unverified report by a vehicle owner.
at 140,000 milesBroken BOW, OK
POWER TRAIN
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE SHIFTER WOULD NOT SHIFT INTO PARK DUE TO A DEFECTIVE SHIFT CABLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE THE MECHANIC ADVISED THAT THE SHIFTER CABLE NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE SHIFTER CABLE REPLACED. THE FAILURE MILEAGE WAS 140,000.
NHTSA complaint #10477064 — an unverified report by a vehicle owner.
at 45,600 milesSouthington, CT
POWER TRAIN
IN APRIL 2008 OUR TRANSMISSION WENT. IT WAS REBUILT WITH ALL FORD PARTS. IT'S HAS GONE AGAIN IN JULY 2012. FORD WILL NOT DO ANYTHING TO HELP ME. I WOULD LIKE A RECALL ON THIS MAKE AND YEAR AND MODEL . THIS IS THE 3RD TRANSMISSION. UNACCEPTABLE!!!!!!! I WANT REIMBURSEMENT FOR ALL 3 TRANSMISSIONS!
NHTSA complaint #10464762 — an unverified report by a vehicle owner.
at 143,000 milesJessup, MD
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE TRAVELING 5 MPH IN REVERSE, THE CONTACT NOTICED A THUMPING SOUND COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. MOMENTS LATER, THE CONTACT NOTICED THAT THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE REAR DIFFERENTIAL WAS REPLACED. THE CONTACT STATED THAT THE FAILURE WAS RECURRING. THE CURRENT AND FAILURE MILEAGES WERE 143,000.
NHTSA complaint #10454821 — an unverified report by a vehicle owner.
at 64,000 milesWeiser, ID
POWER TRAIN
BEING HAVING PROBLEMS WITH REAR LIFT GATE [ NOT STAYING CLOSE, OPENS ANYTIME, IT WANTS TO BY ITSELF. MY TRANSMISSION PROBLEMS ERRATIC SHIFTING, HARD SHIFTING UP AND DOWN SHIFTING AND IN AND OUT SHIFTING ON REVERSE FROM PARK TO REVERSE PULLS VERY HARD. WHEN I BOUGHT THE CAR I TOLD THEM THEY LOOKED AT LIKE I DIDN'T KNOW WHAT I WAS SAYING THEY MADE AN APPOINTMENT FOR MECHANIC TO CHECK IT AND SAID IT WAS GOOD BUT IT WASN'T. I HAVE 84,000 MILES ON IT NEVER PULL A TRAILER WITH IT I'VE MADE 38 PAYMENTS ON IT. WHY DOES FORD PUTS A PRODUCT LIKE THAT AND ASKS ALOT OF MONEY FOR THE CAR THAT CAN'T EVEN MAKE TO 100,000 MILES THEY SHOULD BE OUT OF ACT. HOPE FORD WILL TAKE CARE OF THIS CARS.
NHTSA complaint #10437405 — an unverified report by a vehicle owner.
at 83,000 milesFort Worth, TX
POWER TRAIN
TRANSMISSION FAILED AT 58,000 AND WAS REBUILT ( NOT REPLACED) UNDER WARRANTY. NOW LESS THAN 24,000 MILES AND 27 MONTHS LATER AT 84,000 MILES, TRANSMISSION HAS FAILED AGAIN. THE REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME.
NHTSA complaint #10435345 — an unverified report by a vehicle owner.
at 84,000 milesFort Worth, TX
POWER TRAIN
THE TRANSMISSION FAILED ON MY 2004 MOUNTAINEER THE FIRST TIME IN JULY 2009 WITH ONLY APPROX 58,000 MILES. IT WAS UNDER WARRANTY. I WAS TOLD BY THE MERCURY DEALERSHIP THAT MY TRANSMISSION WOULD HAVE TO BE REBUILT FOR THE TRANSMISSION WAS ON NATIONAL BACK ORDER FOR A BRAND NEW TRANSMISSION. I MADE AN INQUIRY AS TO WHY A TRANSMISSION WOULD BE ON NATIONAL BACK ORDER??. NOW AT APPROX 84,000 MILES THE WARRANTY REBUILT TRANSMISSION HAS FAILED AGAIN . THAT IS ONLY 24,000 MILES PUT ON THE REBUILT TRANSMISSION. MY REBUILT TRANSMISSION HAS NOT EVEN HIT THE 30,000 MILES MAJOR TRANSMISSION SERVICE TIME. MY WARRANTY EXPIRED AT 75,0000 MILES . MY DEALERSHIP HAS INFORMED ME I HAVE NO WARRANTY ON A TRANSMISSION THAT WAS REBUILT UNDER WARRANTY PAST 75,0000 MILES.
NHTSA complaint #10435347 — an unverified report by a vehicle owner.
at 91,000 milesManalapan, NJCrash
POWER TRAIN
TRANSFER CASE DEFECT CAUSES STEERING DIFFICULTY ON SLOW TURNS. TRANSMISSION ISSUE REPORTED TO FORD IN 2005 AT 38,000 MILES. AGAIN AT 51,000. I OPTED FOR AN AAMCO TRANSMISSION WHEN FORD REFUSED TO COVER. NOW TRANSFER CASE IS MAKING DRIVING DANGEROUS. TURNING ABILITY GREATLY REDUCED.
NHTSA complaint #10429033 — an unverified report by a vehicle owner.
at 100,000 milesMurphy, NC
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT A LOUD POPPING NOISE COULD BE HEARD WHENEVER THE VEHICLE WAS SHIFTED INTO REVERSE. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD JERK INTO REVERSE AND A BURNING ODOR WAS PRESENT DURING ONE OF THE OCCURRENCES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP ON VARIOUS OCCASIONS AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION FLUID NEEDED TO BE REPLACED. THE TRANSMISSION FLUID WAS REPLACED ON NUMEROUS OCCASIONS, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 10/4/11 *CN UPDATED 10/21/11
NHTSA complaint #10425030 — an unverified report by a vehicle owner.
at 82,000 milesNEW London, WICrash1 injured
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED, WITH THE REAR LIFT GATE OPENED, WHEN IT BEGAN TO ROLL BACKWARDS. WHILE ATTEMPTING TO ENTER THE MOVING VEHICLE, THE CONTACT WAS KNOCKED DOWN AND SUSTAINED INJURIES. THE VEHICLE CONTINUED TO ROLL BACKWARDS UNTIL CRASHING INTO A TREE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THERE WAS AN INVESTIGATION OPEN UNDER NHTSA ACTION NUMBER: EA09013 (STEERING POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) STEERING:COLUMN STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE) THAT MAY BE RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 82,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10409097 — an unverified report by a vehicle owner.
at 70,000 milesTHE Woodlands, TXCrash
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A USED 2004 MERCURY MOUNTAINEER I PURCHASED IN 12/2008 IT HAD 53,000 MILES. I HAVE DONE ALL OF THE REQUIRED MAINTENANCE OIL CHANGES,BRAKE PADS,FLUID CHANGES, AND 60,000-MILE SERVICE PACKAGE. I HAVE NOTHING BUT PROBLEMS WITH THE VEHICLE. THE FAILURES I HAVE ARE AS FOLLOWS: 1. FRONT/REAR BRAKE PADS,FRONT/REAR ROTORS,SPARK PLUGS,-DEFECTED PARTS 2. BATTERY 3. TIRES-CONSTANT FLATS 4. LUG TORQUE-DRIVER FRONT/REAR 5. HOOD SHOCKS,TIRE PRESSURE SENSOR LIGHT 6. TRANSMISSION FLUID LEAK/ FRONT PUMP SEAL LEAK 7. NOISE AT HARMONIC BALANCER 8. ROAR NOISE AND SHAKES AT ALL SPEEDS 9. HUB ASSEMBLIES MAKING NOISE FRONT LEFT/RIGHT SIDE; UNLESS REPLACED VEHICLE UNSAFE TO DRIVE PER FORD DEALERSHIP 10. BRAKE PADS- FRONT/REAR NEED TO BE REPLACED GOING BAD (SECOND TIME NEEDING TO BE REPLACED) 11. NEEDS FRONT ALIGNMENT-PULLS TO THE RIGHT SIDE 12. FUEL FILTER 13. NEEDS ALL NEW TIRES 14. IGNITION COIL -DEFECTIVE NEEDS TO BE REPLACED 15. VEHICLE GEAR SHIFTER IS STUCK WHILE DRIVING WON'T SHIFT AT ALL SOMETIMES STAYS STUCK AT CERTAIN SPEED WON'T MOVE 16.UNIVERSAL JOINTS 17. AXLE HOUSING GASKET REPAIRS AND CORRECTIONS DONE ON VEHICLE: 1.NEW BRAKE PADS ON FRONT/REAR,REPLACED SPARK PLUGS, RESURFACED FRONT/REAR ROTORS.- 8/2009 2.BATTERY REPLACED- 4/2010 3.TIRES-FLATS REPAIRED/PATCHED -8/2010,11/2010,2/2011 4.HAVE NOT REPAIRED/REPLACED 5.HAVE NOT REPAIRED/REPLACED 6.REPLACED SEAL, TRANSMISSION FILTER AND FLUID CHANGED,REPLACED SEAL-OIL-6/2011 7.HAVE NOT REPAIRED/REPLACED 8. VEHICLE IS SHAKING AND LOUD ROAR NOISE HASN'T BEEN FIXED-6/2011 9.HUB ASSEMBLIES FRONT LEFT/RIGHT SIDE REPLACED -6/2011 10.HAVE NOT REPLACED/REPAIRED 11.HAVE NOT REPLACED/REPAIRED 12.FUEL FILTER REPLACED-6/2011 13. BOUGHT BRAND NEW SET OF TIRES -6/2011 14.IGNITION COIL REPLACED-10/2009 15. HAVE NOT REPAIRED/REPLACED 16. HAVE NOT REPAIRED/REPLACED 17. AXLE HOUSING GASKET REPLACED-04/2011.
NHTSA complaint #10408434 — an unverified report by a vehicle owner.
at 114,000 milesSAN Antonio, TX
POWER TRAIN
AUTOMATIC TRANSMISSION SHIFTER COMPLETELY BROKE OFF WHEN CHANGING FROM PARK TO DRIVE ON A 2004 MERCURY MOUNTAINEER.
NHTSA complaint #10404052 — an unverified report by a vehicle owner.
at 114,000 milesSAN Antonio, TX
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION SHIFTER COMPLETELY BROKE OFF WHEN CHANGING FROM PARK TO DRIVE ON A 2004 MERCURY MOUNTAINEER.
NHTSA complaint #10404052 — an unverified report by a vehicle owner.
at 108,808 milesKansas City, MO
POWER TRAIN
REAR DOOR PANEL CRACKED, VISUAL, THEN FOUND SEVERAL MORE 2004 MOUNTAINEERS WITH THE SAME CRACK, NOW A LAWSUIT HAS BEEN FILED AS CLASS ACTION, I HEAR A NOISE MECHANICAL GRIND FROM REAR OF VEHICLE, STOP BY A FORD DEALER TO GET A TRADE IN PRICE, AND SEE IF ANYTHING IS MENTIONED, THEY TELL ME TO GET MY CAR FIXED, !! NO MENTION THEY KNEW OF THE PROBLEMS, NOW I READ TRANSMISSION PROBLEMS, GLASS VISIBILITY PROBLEMS, CRUISE CONTROL FIRE, PROBLEMS MY CAR'S CRUISE QUIT WORKING, ON AND ON IT GOES, LISTS OF LISTS OF PROBLEMS, I KNOW CARS WEAR OUT BUT TO KNOW THERE ARE PROBLEMS AND HIDE THEM, NEEDS ACTION.
NHTSA complaint #10384070 — an unverified report by a vehicle owner.
at 68,000 milesAlbuquerque, NM
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE BEGAN TO EXPERIENCE A VERY HARD SHIFT WHEN CHANGING GEARS AND DRIVING ANY SPEED. THE VEHICLE WOULD ALSO SURGE FORWARD SLIGHTLY DURING THE HARD SHIFTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT ALSO STATED THAT THE GEAR SHIFT LEVER FELT ABNORMALLY LOOSE WHENEVER OPERATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 71,000. UPDATED 3/7/11 *CN UPDATED 03/14/11
NHTSA complaint #10378616 — an unverified report by a vehicle owner.
at 67,848 milesHarrisburg, PA
POWER TRAIN:AUTOMATIC TRANSMISSION
HAVE A LITTLE OVER 67,000 MILES ON VEHICLE. DRIVING AT HIGHWAY SPEED TRANSMISSION INDICATOR CAME ON, O/D INDICATOR FLASHES AND SERVICE ENGINE INDICATOR CAME ON. TRANSMISSION SHIFTS ROUGHLY FROM 1ST GEAR TO 2ND, AND DOES NOT HAVE OVERDRIVE. SERVICE STATION RAN DIAGNOSTIC WHICH RESULTED IN 4 SERVICE CODES: PO732, PO735, PO775, AND PO1744. THESE CODES WERE ALSO CONFIRMED BY AAMCO TRANSMISSION. THE RESULT APPEARS TO BE TRANSMISSION SOLENOID PACK, ALONG WITH REBUILD OF THE TRANSMISSION.
NHTSA complaint #10373186 — an unverified report by a vehicle owner.
at 47,000 milesMountain View, CA
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 MERCURY MOUNTAINEER V8, 47,000 MILES. TRANSMISSION IS SHOT. IT SLIPPED IN AND OUT OR REVERSE (CREATING A VERY DANGEROUS SITUATION SINCE I COULD NOT CONTROL THE VEHICLE WHEN IT WAS IN REVERSE) AND IT STRUGGLED TO SHIFT GEARS IN DRIVE. NO WARNING LIGHT BEFORE THE PROBLEMS BEGAN. THE VEHICLE AGED OUT OF WARRANTY IN JULY 2010. FORD WILL NOT PAY FOR ANYTHING (ALTHOUGH THE DEALER IS CUTTING ME A BREAK ON THE SERVICE COSTS).
NHTSA complaint #10371151 — an unverified report by a vehicle owner.
at 131,000 milesCedar Grove, IN
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT NOTICED THAT WHEN DRIVING, THE TRANSMISSION WAS UNABLE TO BE SHIFTED INTO SECOND OR FIFTH GEAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000.
NHTSA complaint #10359441 — an unverified report by a vehicle owner.