Owners have filed 169 complaints
about the 1999 Mercury Mystique with NHTSA between 1999 and 2012.
The largest single group is the body & structure.
Across this model's run it ranks 3 of 6 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 34
Against the median year of the Mercury Mystique. 50 means typical for this
model; 100 means roughly double.
Severity — 100
19.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 36
21% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 1999 compares with every other Mercury Mystique
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
23.0%
10,000 – 24,999 miles
710.6%
25,000 – 49,999 miles
1624.2%
50,000 – 74,999 miles
2334.8%
75,000 – 99,999 miles
1218.2%
100,000 – 149,999 miles
57.6%
150,000+ miles
11.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 1999peak 9Oct 2012
NHTSA investigations into the 1999 Mercury Mystique
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP06004Opened 23 Oct 2006Closed 10 Apr 2007STRUCTURE
INSTRUMENT PANEL COVER WARPAGE
THE AGENCY HAS DENIED A PETITION REQUESTING AN INVESTIGATION OF INSTRUMENT PANEL WARPAGE FOR THE SUBJECT VEHICLES. THE NOTICE OF DENIAL WAS PUBLISHED IN THE FEDERAL REGISTER, VOLUME 72, NUMBER 67, ON MONDAY, APRIL 9, 2007, PAGES 17605 AND 17606.SEE DOCUMENT SEARCH FOR DETAILS.
EA01001Opened 5 Jan 2001Closed 31 Jul 2001ELECTRICAL SYSTEM
BLOWER SWITCH/RESISTOR OR WIRING HARNESS
Recalls on the 1999 Mercury Mystique
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200007743,458 units in Canada
Brakes
On certain vehicles, the pressure conscious reducing valve (PCRV) in each of the rear brakes may be subject to malfunction due to corrosion when operated in areas of high road salt use. If both PCRVs malfunction, vehicle handling may be adversely affected during braking as a result of the rear wheels locking, which could potentially result in a vehicle crash. Correction: Dealers will install improved PCRVs in the rear brake system.
Recall 1999049340 units in Canada
Other
Certain vehicles do not comply with the requirements of CMVSS 114 - Locking System. It may be possible to rotate the ignition key to the "LOCK" position and remove the key without the shift lever and transmission being in "PARK". Correction: Vehicles will be inspected and if the ignition key can be removed in gear positions other than "PARK", the steering column will be replaced.
Recall 199824331,170 units in Canada
Visual System
Certain vehicles do not comply with CMVSS 205 - glazing materials. The windshields on were produced without the "AS1" mark as required by American National Standards Institute (ANSI) Z26.1. These windshields fully meet all of the requirements of Standard 205. Correction: Since the absence of the AS1 mark is highly unlikely to produce any risk of injury, no corrective action will be taken.
Recall 19982341,236 units in Canada
Emissions
Certain vehicles may not comply with CMVSS 1105 - evaporative emissions. The rear fuel lines may allow fuel to seep and evaporate at the metal line to nylon tube joint at the rear of the vehicle near the fuel filter. This may cause evaporative emissions in excess of the standard. Correction: Vehicle will be inspected for signs of fuel escaping a joint between a nylon tube and a metal fuel line. If wetness or fuel odor are detected a reinforcement kit will be installed.
Reports where the owner recorded a crash, a fire, an injury or a death.
Dallas, TXFire
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
MY HUSBAND AND I WAS DRIVING IN TRAFFIC FROM AN APPOINTMENT AND ALL OF A SUDDEN THE CAR STARTS SMOKING WITHIN A QUICK SECOND THE FRONT LEFT SIDE BURST INTO FLAMES, ELECTRICAL WINDOWS WOULDN'T WORK AND THE BRAKES FAILED, THE WE HAD TO RIDE TRAFFIC UNTIL WE COULD MOVE OVER TO THE CURVE AT THIS TIME THE EMERGENCY BRAKE HAD TO BE USED IN ORDER TO STOP THE CAR AND I HAD TO MOVE MYSELF OUT ON THE DRIVERS SIDE.
NHTSA complaint #10253621 — an unverified report by a vehicle owner.
Dallas, TXFire
ELECTRICAL SYSTEM
MY HUSBAND AND I WAS DRIVING IN TRAFFIC FROM AN APPOINTMENT AND ALL OF A SUDDEN THE CAR STARTS SMOKING WITHIN A QUICK SECOND THE FRONT LEFT SIDE BURST INTO FLAMES, ELECTRICAL WINDOWS WOULDN'T WORK AND THE BRAKES FAILED, THE WE HAD TO RIDE TRAFFIC UNTIL WE COULD MOVE OVER TO THE CURVE AT THIS TIME THE EMERGENCY BRAKE HAD TO BE USED IN ORDER TO STOP THE CAR AND I HAD TO MOVE MYSELF OUT ON THE DRIVERS SIDE.
NHTSA complaint #10253621 — an unverified report by a vehicle owner.
BOURB0NNAIS, ILCrash
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
THE SENSOR RING FOR ABS (BRAKES) ON RIGHT AND LEFT AXELS ON THE FRONT OF MY 99 MERCURY MYSTIQUE ARE BOTH CRACKED CAUSING ABS TO NOT FUNCTION,ALSO I JUST RETURNED FROM GETTING RESISTERS REPLACED FOR MY BLOWER MOTOR WHICH I JUST FOUND OUT HAD A RECALL THAT WAS CLOSED PLEASE LET ME KNOW OF ANYTHING I CAN DO . I DID HAVE AN ACCIDENT I THOUGHT THE BRAKES DIDNT WORK PROPERLY BUT DONT KNOW IF IT IS RELATED
NHTSA complaint #10172551 — an unverified report by a vehicle owner.
BOURB0NNAIS, ILCrash
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
THE SENSOR RING FOR ABS (BRAKES) ON RIGHT AND LEFT AXELS ON THE FRONT OF MY 99 MERCURY MYSTIQUE ARE BOTH CRACKED CAUSING ABS TO NOT FUNCTION,ALSO I JUST RETURNED FROM GETTING RESISTERS REPLACED FOR MY BLOWER MOTOR WHICH I JUST FOUND OUT HAD A RECALL THAT WAS CLOSED PLEASE LET ME KNOW OF ANYTHING I CAN DO . I DID HAVE AN ACCIDENT I THOUGHT THE BRAKES DIDNT WORK PROPERLY BUT DONT KNOW IF IT IS RELATED
NHTSA complaint #10172554 — an unverified report by a vehicle owner.
Bogalusa, LACrash1 injured
AIR BAGS
CONSUMER WAS TRAVELING AT 45 MPH AND TOOK HIS EYES OFF THE ROAD FOR A SPLIT SECOND AND DROVE INTO A DITCH, HITTING A CONCRETE DRAINAGE WALL. UPON IMPACT, NONE OF THE AIRBAGS DEPLOYED. DRIVER SUSTAINED A BROKEN BACK.
NHTSA complaint #10063033 — an unverified report by a vehicle owner.
at 49,000 milesRidge, NYCrash2 injured1 killed
AIR BAGS:FRONTAL
WHILE WAITING TO MAKE A LEFT TURN, ANOTHER VEHICLE GOING BETWEEN 50-55 MPH STRUCK CONSUMER'S VEHICLE HEAD ON. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. *AK *LA THE OCCUPANT OF THE VEHICLE THAT WAS KILLED WAS SEATED IN THE REAR SEAT. ACCORDING TO THE PAR THE OCCUPANT WAS NOT BUCKLED. ACCORDING TO THE DETECTIVE THAT INVESTIGATED THE CRASH, THE IMPACT WAS NOT TO THE DIRECT FRONT OF THE VEHICLE. CW
NHTSA complaint #10061635 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 125,000 milesPhoenix, AZ
STRUCTURE
I WAS DRIVING ALONG WHEN I COULD SMELL MY CAR GETTING HOT, SO I PULLED OVER AND SURE ENOUGH IT WAS OVERHEATING, BUT DID NOT SHOW INSIDE ON THE DASHBOARD, SO I HAD IT CHECKED AND THE PLASTIC HOUSING AROUND THE THERMOSTAT WAS CRACKED IN 3 PLACES, SO I SAY FIX IT ,THEY SAID IT WOULD BE 450.00, OK NO PROBLEM, THEN THEY CALLED BACK AND SAID THAT THE HOUSING WAS WELDED TO THE MANIFOLD AND THAT I WOULD HAVE TO REPLACE ALL FOR 1200.00 AND THAT THE HOUSING WASN'T MADE OF PLASTIC ANYMORE BECAUSE OF THIS PROBLEM. I THINK THIS SHOULD BE A RECALL AND FIXED FOR FREE.
NHTSA complaint #10479223 — an unverified report by a vehicle owner.
at 125,000 milesPhoenix, AZ
ENGINE
I WAS DRIVING ALONG WHEN I COULD SMELL MY CAR GETTING HOT, SO I PULLED OVER AND SURE ENOUGH IT WAS OVERHEATING, BUT DID NOT SHOW INSIDE ON THE DASHBOARD, SO I HAD IT CHECKED AND THE PLASTIC HOUSING AROUND THE THERMOSTAT WAS CRACKED IN 3 PLACES, SO I SAY FIX IT ,THEY SAID IT WOULD BE 450.00, OK NO PROBLEM, THEN THEY CALLED BACK AND SAID THAT THE HOUSING WAS WELDED TO THE MANIFOLD AND THAT I WOULD HAVE TO REPLACE ALL FOR 1200.00 AND THAT THE HOUSING WASN'T MADE OF PLASTIC ANYMORE BECAUSE OF THIS PROBLEM. I THINK THIS SHOULD BE A RECALL AND FIXED FOR FREE.
NHTSA complaint #10479223 — an unverified report by a vehicle owner.
Arlington, TX
EQUIPMENT
S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM REQUESTING THE RECALL AND REPLACEMENT OF FACULTY FLOOR MATS DUE TO SAFETY REASONS ON HIS 1999 MERCURY MYSTIQUE. *TGW THE CONSUMER STATED THE CLIPS THAT HELD THE FLOOR MATS IN PLACE BROKE DUE TO NORMAL WEAR.
NHTSA complaint #10391944 — an unverified report by a vehicle owner.
at 80,000 milesConshohocken, PA
STRUCTURE
TL* THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE ENTIRE LENGTH OF THE INSTRUMENT CONTROL PANELS SURFACE BEGAN DEVELOPED CRACKS AND WARPS. A PLASTIC PIECE FROM THE PANEL, THAT WAS 5 INCHES IN HEIGHT BLOCKS THE WINDSHIELD. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT COMMENTED THE FAILURE WAS RELATED TO THE FORD CONTOUR DASHBOARD DEFECT. THE FAILURE MILEAGE WAS 80,000. THE CURRENT MILEAGE WAS 112,000.
NHTSA complaint #10290283 — an unverified report by a vehicle owner.
at 70,000 milesOLD Forge, PA
FUEL SYSTEM, GASOLINE
1999 MERCURY MYSTIQUE, SECOND OWNER, PURCHASED IS 2005. THE GAS LINE FREEZES WHEN THE TEMPERATURE REACHES BELOW 20 DEGREES. THE TANK IS HALF FULL, TREATED FOR WINTER WEATHER AND IT STILL FREEZES. THIS IS NOT NORMAL: I'VE OWNED 2 OTHER VEHICLES (FORD TEMPO/DODGE STRATUS) NEVER HAPPENED. I'VE MISSED WORK DUE TO THIS GAS LINE FREEZE AND AM THE ONLY RESIDENT IN MY NEIGHBORHOOD THAT IS HAVING THIS PROBLEM. IT HAS TO BE A MANUFACTURE DEFECT OR THE GAS TANK IS NOT PROTECTED. THIS IS THE SECOND WINTER SEASON THIS HAS HAPPENED.
NHTSA complaint #10255408 — an unverified report by a vehicle owner.
Dallas, TXFire
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
MY HUSBAND AND I WAS DRIVING IN TRAFFIC FROM AN APPOINTMENT AND ALL OF A SUDDEN THE CAR STARTS SMOKING WITHIN A QUICK SECOND THE FRONT LEFT SIDE BURST INTO FLAMES, ELECTRICAL WINDOWS WOULDN'T WORK AND THE BRAKES FAILED, THE WE HAD TO RIDE TRAFFIC UNTIL WE COULD MOVE OVER TO THE CURVE AT THIS TIME THE EMERGENCY BRAKE HAD TO BE USED IN ORDER TO STOP THE CAR AND I HAD TO MOVE MYSELF OUT ON THE DRIVERS SIDE.
NHTSA complaint #10253621 — an unverified report by a vehicle owner.
Dallas, TXFire
ELECTRICAL SYSTEM
MY HUSBAND AND I WAS DRIVING IN TRAFFIC FROM AN APPOINTMENT AND ALL OF A SUDDEN THE CAR STARTS SMOKING WITHIN A QUICK SECOND THE FRONT LEFT SIDE BURST INTO FLAMES, ELECTRICAL WINDOWS WOULDN'T WORK AND THE BRAKES FAILED, THE WE HAD TO RIDE TRAFFIC UNTIL WE COULD MOVE OVER TO THE CURVE AT THIS TIME THE EMERGENCY BRAKE HAD TO BE USED IN ORDER TO STOP THE CAR AND I HAD TO MOVE MYSELF OUT ON THE DRIVERS SIDE.
NHTSA complaint #10253621 — an unverified report by a vehicle owner.
at 206,000 milesRockport, IN
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN IT WAS DEPRESSED. THE CONTACT ATTEMPTED TO EXIT THE DRIVEWAY AT 2 MPH, BUT THE VEHICLE FAILED TO STOP. SHE HAD TO CONTINUOUSLY APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. SHE INSPECTED THE VEHICLE AND NOTICED BRAKE FLUID LEAKING FROM UNDERNEATH. SHE ALSO NOTICED THAT THE BRAKE LINE AND CHASSIS WERE EXCESSIVELY RUSTED. THE DEALER STATED THAT BECAUSE THERE WAS NO RECALL, THEY WOULD NOT ASSUME ANY FINANCIAL RESPONSIBILITY FOR THE REPAIR. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 206,000. UPDATED 09/10/08. *LJ UPDATED 09/12/08.
NHTSA complaint #10234509 — an unverified report by a vehicle owner.
Vancouver, WA
UNKNOWN OR OTHER
1999 MERCURY MYSTIQUE DASHBOARD IS CURLING UP. CONSUMER STATES THAT FORD'S RECALL TO REPAIR THIS PROBLEM HAS EXPIRED AND THERE'S NOTHING THEY CAN DO.
NHTSA complaint #10231809 — an unverified report by a vehicle owner.
Vancouver, WA
STRUCTURE
1999 MERCURY MYSTIQUE DASHBOARD IS CURLING UP. CONSUMER STATES THAT FORD'S RECALL TO REPAIR THIS PROBLEM HAS EXPIRED AND THERE'S NOTHING THEY CAN DO.
NHTSA complaint #10231809 — an unverified report by a vehicle owner.
at 48,246 milesManchester, NJ
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE CONTACT NOTICED MOISTURE IN THE DRIVER'S SIDE HEADLIGHT. IN ADDITION, THE DRIVER'S SIDE TAIL LIGHT DRIPPED WATER INTO THE TRUNK WHEN IT WAS OPENED. SHE NOTICED THAT THE MOISTURE WAS ALWAYS PRESENT, ESPECIALLY AFTER IT RAINED. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CURRENT MILEAGE IS 51,504 AND FAILURE MILEAGE WAS APPROXIMATELY 48,246. UPDATED 07/07/08. *LJ THE PASSENGER SIDE SEAT BELT WAS INOPERABLE, THE TIMING BELT WAS REPLACED. UPDATED
NHTSA complaint #10230307 — an unverified report by a vehicle owner.
at 48,246 milesManchester, NJ
EXTERIOR LIGHTING:TAIL LIGHTS
TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE CONTACT NOTICED MOISTURE IN THE DRIVER'S SIDE HEADLIGHT. IN ADDITION, THE DRIVER'S SIDE TAIL LIGHT DRIPPED WATER INTO THE TRUNK WHEN IT WAS OPENED. SHE NOTICED THAT THE MOISTURE WAS ALWAYS PRESENT, ESPECIALLY AFTER IT RAINED. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CURRENT MILEAGE IS 51,504 AND FAILURE MILEAGE WAS APPROXIMATELY 48,246. UPDATED 07/07/08. *LJ THE PASSENGER SIDE SEAT BELT WAS INOPERABLE, THE TIMING BELT WAS REPLACED. UPDATED
NHTSA complaint #10230307 — an unverified report by a vehicle owner.
at 48,246 milesManchester, NJ
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE CONTACT NOTICED MOISTURE IN THE DRIVER'S SIDE HEADLIGHT. IN ADDITION, THE DRIVER'S SIDE TAIL LIGHT DRIPPED WATER INTO THE TRUNK WHEN IT WAS OPENED. SHE NOTICED THAT THE MOISTURE WAS ALWAYS PRESENT, ESPECIALLY AFTER IT RAINED. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CURRENT MILEAGE IS 51,504 AND FAILURE MILEAGE WAS APPROXIMATELY 48,246. UPDATED 07/07/08. *LJ THE PASSENGER SIDE SEAT BELT WAS INOPERABLE, THE TIMING BELT WAS REPLACED. UPDATED
NHTSA complaint #10230307 — an unverified report by a vehicle owner.
at 48,246 milesManchester, NJ
SEAT BELTS:FRONT
TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE CONTACT NOTICED MOISTURE IN THE DRIVER'S SIDE HEADLIGHT. IN ADDITION, THE DRIVER'S SIDE TAIL LIGHT DRIPPED WATER INTO THE TRUNK WHEN IT WAS OPENED. SHE NOTICED THAT THE MOISTURE WAS ALWAYS PRESENT, ESPECIALLY AFTER IT RAINED. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE CURRENT MILEAGE IS 51,504 AND FAILURE MILEAGE WAS APPROXIMATELY 48,246. UPDATED 07/07/08. *LJ THE PASSENGER SIDE SEAT BELT WAS INOPERABLE, THE TIMING BELT WAS REPLACED. UPDATED
NHTSA complaint #10230307 — an unverified report by a vehicle owner.
at 85,000 milesGarner, NC
UNKNOWN OR OTHER
DASH STARTED PEELING FROM RIGHT CORNER AND NOW HAS PEELED AWAY FROM FRONT OF DASH AREA ALL THE WAY ACROSS.
NHTSA complaint #10216234 — an unverified report by a vehicle owner.
at 50,000 milesGlendale, AZ
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE FRONT END OF THE VEHICLE AND FELT A VIBRATION WHILE IDLING. THE MECHANIC STATED THAT THE ENGINE MOUNTS NEEDED TO BE CHANGED. THE CONTACT STATED THAT THE VEHICLE WOULD JERK TO THE RIGHT WHEN STOPPING AND JERKED TO THE LEFT WHEN HE ACCELERATED. AS OF JULY 27, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 57,000 AND FAILURE MILEAGE WAS 50,000. UPDATED 02-01-08. *KB THE CONSUMER HAS SINCE TRADED IN THE VEHICLE. UPDATED
NHTSA complaint #10197672 — an unverified report by a vehicle owner.
at 50,000 milesGlendale, AZ
SUSPENSION
TL*THE CONTACT OWNS A 1999 MERCURY MYSTIQUE. THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE FRONT END OF THE VEHICLE AND FELT A VIBRATION WHILE IDLING. THE MECHANIC STATED THAT THE ENGINE MOUNTS NEEDED TO BE CHANGED. THE CONTACT STATED THAT THE VEHICLE WOULD JERK TO THE RIGHT WHEN STOPPING AND JERKED TO THE LEFT WHEN HE ACCELERATED. AS OF JULY 27, 2007, THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 57,000 AND FAILURE MILEAGE WAS 50,000. UPDATED 02-01-08. *KB THE CONSUMER HAS SINCE TRADED IN THE VEHICLE. UPDATED
NHTSA complaint #10197672 — an unverified report by a vehicle owner.
at 50,000 milesBelle Harbor, NY
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
MY 1999 MERCURY MYSTIQUES DASH BOARD HAS COMPLETELY WARPED. IT HAS RENDERED THE DEFROSTER USELESS. I WAS NOT INFORMED OF ANY RECALL FOR THE DEFECT. I NOW UNDERSTAND THAT THE LINCOLN/MERCURY COMPANY DID ACKNOWLEDGE A DEFECT IN THE DASHBOARDS. WHAT REMEDY CAN I EXPECT ?
NHTSA complaint #10197655 — an unverified report by a vehicle owner.
at 50,000 milesBelle Harbor, NY
STRUCTURE
MY 1999 MERCURY MYSTIQUES DASH BOARD HAS COMPLETELY WARPED. IT HAS RENDERED THE DEFROSTER USELESS. I WAS NOT INFORMED OF ANY RECALL FOR THE DEFECT. I NOW UNDERSTAND THAT THE LINCOLN/MERCURY COMPANY DID ACKNOWLEDGE A DEFECT IN THE DASHBOARDS. WHAT REMEDY CAN I EXPECT ?
NHTSA complaint #10197655 — an unverified report by a vehicle owner.
Muskegon, MI
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I HAD A STRAP THAT HAD RUSTED UNDERNEATH MY CAR. A 1999 MERCURY MYSTIQUE 2.0, SO I TOOK IT TO THE MECHANIC. HE INDICATED THAT MY GAS TANK STRAP RUSTED THROUGH AND THAT THE OTHER ONE WAS ABOUT TO FAIL AS WELL. HE TOLD ME THAT THIS IS A DEFINITE HAZARD AND COULD HAVE PROVED TO BE DANGEROUS IF I DID NOT TAKE CARE OF IT. HE ALSO SAID THAT THERE SHOULD HAVE BEEN A RECALL REGARDING THIS PROBLEM.
NHTSA complaint #10188733 — an unverified report by a vehicle owner.
Temple, TX
AIR BAGS:FRONTAL
TL*- THE CONTACT STATED THAT THE 1999 FORD MYSTIQUE'S DASHBOARD WAS FALLING FROM THE FRAME OF THE VEHICLE. SHE WAS AFRAID THAT THE AIR BAGS MAY DEPLOY WHILE DRIVING THE VEHICLE, OR THE DASHBOARD WILL FALL INTO HER LAP WHILE DRIVING. SHE HAS CONTACTED THE DEALERSHIP, AND THEY INFORMED HER THAT WERE NOT RESPONSIBLE FOR REPAIRING THE DASHBOARD UNDER WARRANTY BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT FEARED DRIVING THE VEHICLE, AND SHE THOUGHT THAT FORD WOULD HONOR THE WARRANTY. SHE DID SPEAK WITH SOMEONE AT A CHRYSLER DEALERSHIP, AND THEY QUOTED HER A PRICE OF $2000, THE CONTACT STATED THAT THE VEHICLE CURRENTLY HAD 29,000 MILES.
NHTSA complaint #10186564 — an unverified report by a vehicle owner.
Temple, TX
STRUCTURE
TL*- THE CONTACT STATED THAT THE 1999 FORD MYSTIQUE'S DASHBOARD WAS FALLING FROM THE FRAME OF THE VEHICLE. SHE WAS AFRAID THAT THE AIR BAGS MAY DEPLOY WHILE DRIVING THE VEHICLE, OR THE DASHBOARD WILL FALL INTO HER LAP WHILE DRIVING. SHE HAS CONTACTED THE DEALERSHIP, AND THEY INFORMED HER THAT WERE NOT RESPONSIBLE FOR REPAIRING THE DASHBOARD UNDER WARRANTY BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT FEARED DRIVING THE VEHICLE, AND SHE THOUGHT THAT FORD WOULD HONOR THE WARRANTY. SHE DID SPEAK WITH SOMEONE AT A CHRYSLER DEALERSHIP, AND THEY QUOTED HER A PRICE OF $2000, THE CONTACT STATED THAT THE VEHICLE CURRENTLY HAD 29,000 MILES.
NHTSA complaint #10186564 — an unverified report by a vehicle owner.
Ocala, FL
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I OWN A 1999 MERCURY MYSTIQUE. THE DASHBOARD HAS COME LOOSE AND WARPED SIGNIFICANTLY NEAR THE WINDSHIELD. THE PLASTIC PIECE THAT SURROUNDS THE DEFROST VENT HAS BROKEN. THE DEFROSTER NO LONGER WORKS SUFFICIENTLY DUE TO THE WARPED DASHBOARD BEING IN THE WAY. THE LOCAL DEALER TOLD ME THEY COULD FIX IT AT WHAT TO ME IS A SIGNIFICANT COST. I CANNOT AFFORD THIS AND IT IS OBVIOUSLY A DEFECT IN THE VEHICLE.
NHTSA complaint #10184901 — an unverified report by a vehicle owner.
Minneapolis, MN
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
SEE NHTSA ACTION NUMBER : DP06004. COMPLAINANT VEHICLE (MERCURY MYSTIQUE 1999) EXHIBITS THE IDENTICAL CONDITIONS. COMPLAINANT ATTEMPTED TO RECEIVE REPAIRS FROM AN AUTHORIZED MERCURY DEALER IN 2002, WAS (A) NOT TOLD OF ANY EXISTING FORD CAMPAIGN INVOLVING THE SUBJECT MATTER; AND (B) WAS TOLD THAT NOTHING COULD BE DONE FOR LESS THAN MULTIPLE THOUSANDS OF DOLLARS. SINCE THAT TIME, THE WARPAGE HAS WORSENED TO THE POINT WHERE THE GRILL FOR THE DEFROSTER WILL NO LONGER STAY IN PLACE, AND DEFROSTER PERFORMANCE TO THE DRIVER'S SIDE IS SEVERELY UNDERMINED DUE TO UNCONTROLLED AIRFLOW THROUGH THE OPENING TO THE DEFROSTER BLOWER.
NHTSA complaint #10181509 — an unverified report by a vehicle owner.
at 128,400 milesLavale, MD
STRUCTURE
I BELIEVE IT'S A SHAME THAT MANUFACTURERS CAN SELL CARS WITH GLUED DASHBOARDS THAT REQUIRE THE REMOVAL OF THE WINDSHIELD TO REPAIR THE DASHBOARD. THIS IS A 1999 MERCURY MYSTIQUE, THE DASHBOARD MATERIAL CAME LOOSE AND SQUEEZED THE DEFROST DIVERTER PLASTIC UP AND OFF THE DASHBOARD, THEREFORE MAKING IT DIFFICULT TO USE THE DEFROSTER.
NHTSA complaint #10176694 — an unverified report by a vehicle owner.