657 of the
1,151 complaints about the 2018 RAM 3500 are about the
braking system — 57% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
55,000 miles.
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The dealer was contacted and diagnosed the vehicle with brake hydraulic control unit failure. The contact associated the failure with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer performed a temporary fix and replaced the part with the same part that was failing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 27,312.
NHTSA complaint #11758258 — an unverified report by a vehicle owner.
at 70,000 milesWest Harrison, IN
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS warning light illuminated with a continuous audible chime while driving. Additionally, the cruise control was inoperable. The vehicle was taken to the dealer, where it was diagnosed, but the vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were not available, and referred the contact to the dealer for assistance. The failure mileage was approximately 70,000.
NHTSA complaint #11758325 — an unverified report by a vehicle owner.
Thomson, GA
SERVICE BRAKES
My ABS alarms constantly as I drive. This issue started in September 2024. I cannot use my truck as desired because of constant alarming making traveling, as the truck was purchased for, impossible to enjoy for us. I have contacted my dealership approximately twenty times about repairing. I have been given multiple answers but have received no help. I have contacted customer care, customer service departments at Stellantis/Mopar five times and basically have been given the same answer, we are working on a repair. Please get Stellantis/Mopar/Ram to help customers. Manufacturer Recall Number-C4B NHTSA Recall Number-24V-896 Recall Status Recall: Incomplete, remedy not yet available
NHTSA complaint #11757861 — an unverified report by a vehicle owner.
at 70,000 milesSalem, OR
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at undisclosed speeds, the ABS message was displayed with an audible alarm. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
NHTSA complaint #11757647 — an unverified report by a vehicle owner.
Fall Creek, WI, WI
SERVICE BRAKES
Received Important Safety Recall notice, Hydraulic Control Unit (HCU) ABS, C4B/NHTSA 24V-896 more than 2 years ago. To date, nothing has been done and I'm scared to drive it for safety reasons. There is a very annoying alarm dinging most of the time. I have phoned several times asking when the recall can be performed. Every time the answer is parts are not available yet. For our safety, we would like the parts available and the recall performed very soon.
NHTSA complaint #11756841 — an unverified report by a vehicle owner.
at 223,308 milesPilot Point, TX
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS, electronic stability control, and traction control warning lights illuminated. The contact pulled over into a parking lot. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 223,308.
NHTSA complaint #11756164 — an unverified report by a vehicle owner.
Banquete, TX
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated with an audible chime. The dealer was made aware of the failure but confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11756248 — an unverified report by a vehicle owner.
Fairbanks, AK
SERVICE BRAKES
Open recall for 2 years, no parts available.
NHTSA complaint #11756345 — an unverified report by a vehicle owner.
Kila, MT
SERVICE BRAKES
I still haven’t heard anything about how to get help on this. I have a truck with recall I haven’t been able to drive and it basically sits in my garage since 2023. I’m trying to get help, this is an unresolved complaint the manufacturer isn’t helping me. OID 11688292 previously filed.
NHTSA complaint #11755423 — an unverified report by a vehicle owner.
West Sacramento, CA
SERVICE BRAKES
The recall for the brake hydraulic contol unit (C4B/NHTSA 24V-896) has not been addressed in years.....I have no brakes on my trailer from this failure. This needs fixed asap.
NHTSA complaint #11755340 — an unverified report by a vehicle owner.
Hampton, GA
SERVICE BRAKES
HCU unit is in constant fault and it has been occurring for over a year and a half. How long is Ram allowed to drag out developing a repair and replacement? 24V-896 recall
NHTSA complaint #11755125 — an unverified report by a vehicle owner.
Uvalde, TX
SERVICE BRAKES
NHTSA Recall #: 24V-896 Dogde Recall #: C4B Dodge Part #: 68143491AB HCU My complaint is because the I have tried to get this recall done a two separate dealers and it can't be done. Both service departments have told me the same things, the part # that is supposed to be the recall item has been taken out of inventory and the dealer can't get the part. This I believe happened in 2024. There is no current inventory part number to handle the HCU recall putting my vehicle in limbo. The dealer said this isn't the first experience with the problem. My truck has 15k original miles and I have ABS and Brake warnings flashing at me and 2 dealerships have confirmed that there is no current replacement part to order to do the recall. Dealerships: [XXX] in [XXX] and [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11754593 — an unverified report by a vehicle owner.
Flemington, NJ
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11752355 — an unverified report by a vehicle owner.
at 40,000 milesGreenback, TN
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at various speeds and depressing the brake pedal, the brake pedal became firm. The contact stated that the traction control and ABS warning lights were illuminated. The contact continued driving the vehicle, and the brake pedal operated normally. The vehicle was taken to a dealer, where it was diagnosed and determined that the hydraulic control unit needed to be replaced; however, parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
NHTSA complaint #11752148 — an unverified report by a vehicle owner.
Slidell, LA
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted; however, the contact was informed that parts were not yet available. Additionally, the contact stated that the recall was initiated several years ago, and parts were still not yet available. The manufacturer was not contacted. The contact had not experienced a failure.
NHTSA complaint #11751576 — an unverified report by a vehicle owner.
at 90,000 milesZionsville, PA
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the vehicle failed to respond while depressing the brake pedal in a panic stop, requiring the contact to depress the brake pedal a second time. The traction control and the ABS warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed, and the contact was informed that the part was unavailable to repair the vehicle. The manufacturer was notified of the failure and advised the contact to pay for the repair and reimbursement would be provided; however, the dealer confirmed that the part was unavailable. The failure mileage was approximately 90,000.
NHTSA complaint #11750049 — an unverified report by a vehicle owner.
at 189,000 milesForest Hill, TX
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact stated that while waiting at a traffic light to enter the freeway, the contact started to accelerate, and the vehicle started shaking abnormally. The ESC warning light was illuminated. The contact associated the failure with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The dealer was contacted, and the contact was informed that parts for recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 189,000.
NHTSA complaint #11750062 — an unverified report by a vehicle owner.
Mosley, VA
SERVICE BRAKES
Before the recall, I was driving my vehicle and the brakes and the power steering locked up. The vehicle felt like it was trying to drive with the emergency brake on. After this happened, I took the vehicle to Haley Jeep Jam, Richmond, VA, and they said they couldn't determine anything was wrong, but replaced the brake pads. Shortly after this visit to the service department, the recall appeared. Since the recall, we have contacted Haley Jeep Ram and Whitten Brothers multiple times, but they are unable to fix the recall due to no resolution from Daimler Chrysler. In August 2025, Whitten Brothers, Ashland, VA, replaced the part with a new, recalled part as a temporary fix. There is still no permanent fix for this recall which continues to be a safety risk. Since the vehicle has an outstanding safety recall, we are unable to sell or trade in this vehicle. We have been patiently waiting but believe this should no longer be our problem. Daimler Chrysler needs to do the right thing to assist the vehicle owners. We have mailed a corresponding letter to NHTSA. Thank you for your time.
NHTSA complaint #11748352 — an unverified report by a vehicle owner.
at 80,000 milesBossier City, LA
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS warning light was illuminated while driving and the ABS and cruise control features were inoperable. The failure mileage was 80,000.
NHTSA complaint #11747914 — an unverified report by a vehicle owner.
North Port, FL
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that the parts were unavailable. The contact was informed that the parts were on back order. The manufacturer was not contacted. The contact had not experienced a failure.
NHTSA complaint #11747973 — an unverified report by a vehicle owner.
Chelsea, AL
SERVICE BRAKES
ABS/TRACTION CONTROL light and warning alarm goes off continuously. Very dangerous when towing a 15k pound camper.
NHTSA complaint #11747675 — an unverified report by a vehicle owner.
Wentworth, MO
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NTHSA Campaign Number: 24V896000 (Service breaks, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11746797 — an unverified report by a vehicle owner.
San Antonio, TXCrash
SERVICE BRAKES
This recall came out 1.5 years ago and there still is no remedy. At a car wash my truck wouldn’t stop and I slid into a concrete pole and damaged the fender and headlight. The corporate office told me, when I called, that currently there is nothing that they can do.
NHTSA complaint #11745513 — an unverified report by a vehicle owner.
at 98,000 milesLouisville, OH
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received notification of NTHSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving over a bump or crack on the roadway, there was a dinging sound coming from the dashboard. The contact stated the traction control and ABS warning lights were illuminated. The contact associated the failure with the recall. The vehicle was repaired; however, the the failure persisted. The manufacturer was not made aware of the issue. The failure mileage was approximately 98,000.
NHTSA complaint #11744730 — an unverified report by a vehicle owner.
Charleston, WV
SERVICE BRAKES
Waiting over 18 months for recall repairs to be made. My truck will not pass the mandatory state safety inspection because the ABS lights in the dash board display. This makes me operating the truck illegal and subject to a violation. Called manufacturer numerous times to complain yet they take no action.
NHTSA complaint #11744755 — an unverified report by a vehicle owner.
Paso Robles, CA
SERVICE BRAKES
I am the owner of a 2018 Ram 3500 subject to Recall C4B (NHTSA Recall No. 24V-896) involving the Brake Hydraulic Control Unit (HCU). The recall was announced on November 27, 2024. As of June 2026, NHTSA’s website still states that the recall is incomplete and that a remedy is not yet available for my vehicle. The defect causes active symptoms during operation. The vehicle continuously chimes while driving, similar to a seatbelt warning, and cruise control is disabled. These symptoms substantially interfere with normal operation, especially during long trips and towing. I have contacted authorized Ram dealerships and Ram Customer Care multiple times. Dealerships state that no remedy is available and refer me to Ram Customer Care. Ram Customer Care confirms that no remedy is available and provides no repair timeline or meaningful resolution. Most concerning, neither the dealerships nor Ram Customer Care will initiate a repair attempt because no repair procedure or parts exist. Owners are therefore unable to obtain repairs or even establish documented repair attempts despite the existence of an active safety recall. I was also advised that I could rent a vehicle at my own expense and potentially seek reimbursement if approved. Given that this recall has been open for more than 18 months with no available remedy or repair timeline, expecting owners to personally fund rental costs for an unknown period with only the possibility of reimbursement is unrealistic and inadequate. This open safety recall has negatively impacted the vehicle’s usability, resale value, and trade-in value while preventing owners from obtaining a repair. Stellantis acknowledges the safety defect, yet no practical remedy or alternative solution is available. I respectfully request that NHTSA review the continued lack of an available remedy, the extended delay in repairs, and the absence of a meaningful process for affected owners to obtain relief.
NHTSA complaint #11743637 — an unverified report by a vehicle owner.
Grove City, OH
SERVICE BRAKES, HYDRAULIC
See attached document for complaint.
NHTSA complaint #11743277 — an unverified report by a vehicle owner.
at 50,000 milesScio, OR
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Ram 3500. The contact received the recall notification letter for NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that the ABS cycled off while driving. The ABS and traction control warning lights were illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired due to the parts being backordered. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 50,000.
NHTSA complaint #11740865 — an unverified report by a vehicle owner.
Rineyville, KY
SERVICE BRAKES
Several years of ABS check light illuminated. No ABS, no cruise control. Started intermittently then became permanent. Diesel shop diagnosed defective HCU/ABS module. Local RAM dealer parts department doesn’t have parts for years - “ indefinite back order”, they say.
NHTSA complaint #11739836 — an unverified report by a vehicle owner.
Reidsville, NC
SERVICE BRAKES
ABS and Traction control lights keep coming on intermittently. I know this is a known problem and a recall has already been issued. I feel like this is too important of an issue for Ram to be allowed 18 months and still no remedy. I could understand if this was a part availability wait but to not have a remedy after 18 months should require some sort of punishment for them or something should be done to make them fix this issue. There were previous models that didn't have this issue and there are replacement HCU modules out there for a 2011 - 2016 as well as 2019 and newer models that are good parts not under this recall, why can't the remedy be to use the parts used on these models to fix this issue. That is something that shouldn't take 18 months for a company to resolve. It appears they do not really plan to resolve this issues from what dealers are telling us. That is uncalled for.
NHTSA complaint #11739667 — an unverified report by a vehicle owner.