67 of the 1,151 complaints about the 2018 RAM 3500 are about the driver-assist systems — 6% of everything reported for this model year. Half of the failures with a mileage on record happened before 170,000 miles.
67
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We have been waiting for almost two years for the traction control and ads break repair. When will something be done about this recall not being repaired?
NHTSA complaint #11725336 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
No anti lock brakes which causes unsafe braking in acclimate weather which slid sideways as well as almost rear end vehicles ,also causes multiple functions to not work like exhaust brake and transmission issues !
NHTSA complaint #11721254 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Slide off road while braking. Braking problem due to recall, Manufacturer Recall NumberC4B / NHTSA Recall Number24V-896. Recall was to be fix 1st quarter of 2025, Now 2026 still not repair solution.
NHTSA complaint #11710374 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Slide off road while braking. Braking problem due to recall, Manufacturer Recall NumberC4B / NHTSA Recall Number24V-896. Recall was to be fix 1st quarter of 2025, Now 2026 still not repair solution.
NHTSA complaint #11710374 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My vehicle is included in safety recall 24V-896 for a defective HCU (Hydraulic Control Unit). I have contacted the dealership multiple times, but the replacement part is never available. This recall affects critical safety systems including ABS and Electronic Stability Control. Despite being a safety recall, there is no estimated timeline for repair due to part unavailability. I am concerned about driving a vehicle with an unresolved safety defect. The manufacturer has been unable to provide the recall repair for an extended period.
NHTSA complaint #11709229 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have not been involved in an accident yet. You can’t drive the truck because the warning goes every 2 minutes. The brake hydraulic control unit has failed and they will not fix the truck. I can’t pull my camper. I have at least 6 hours on the phone with Ram and they say there is nothing they can do. The dealer ship says they have the part that is on the truck now, but Ram will not allow them to install it. It’s not the new part. Mean while my truck is useless until they fix it. They have been aware of this issue since 2017 and they still do not have a replacement part. The right thing for them to do is put the they have on hand on it so I can a least drive the truck. The truck has 90k miles on it. The vin # [XXX] . My contact info is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11670934 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This recall notice, was first identified in September or October, with the Official Communication issued in November of 2024. How long am I, or anyone expected to endure the nuances of this recall. We are well beyond 6 months now with no remedy, and it does not appear as if RAM\Stellantis is concerned with a fix. They've sent a disclaimer notice, but what is the resolve to a vehicle I purchased and continue to make a monthly payment towards - but you are basically telling me don't drive. Alternatively, dealership service advisors call me every six weeks to come in for a diagnostic ( not free of course ) only to say well it is related to the HCU so there isn't anything we can do right now. When\If I drive my vehicle I have to listen to a buckle your seatbelt type of alarm the entire drive. Its not only mind numbing its traumatic. Will Stellantis or Ram be forced to compensate me money I've paid monthly for a vehicle I technically can't use or shouldn't use? My complaint is to determine when this problem will be fixed and what is the NHTSA is doing to ensure my rights are protected as a consumer and what they are doing to push this manufacturer to fix this safety related issue.
NHTSA complaint #11663258 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Related to the known HCU failure on these vehicles. My first submitted complaint was on Oct 22, 2022 and this issue is still not resolved. I received a letter in mail on January 21st of this year stating that a recall was finally underway. Now it's late March and everyone's standard response is "No Remedy Yet". The remedy is actually installing HCU part number 68143491AB which replaces the corrupt factory installed part 6814391AA. These parts are readily available online so why can't factory service centers begin replacing these failed HCU's. This complaint is filed due to my belief that this dangerous safety issue is not being resolved in a reasonable, timely manner. Not even close.
NHTSA complaint #11651250 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I had the ABS recall repaired 3 years ago when Ram was refusing to acknowledge this as a defective product. I paid for this repair. Under the recall I'm elgiible for reimbursement but the company is refusing to reimburse me for the repair after I sent them an invoice showing proof of work and my payment. This can't stand. Please force them to issue a refund for the $100 I am owed.
NHTSA complaint #11639921 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
ABS warning light came on, and stay on , parking sensors shut off , electronic braking system failed, brakes locked up, vehicle is unsafe and undrive able as brakes and abs system aren’t functioning safely.
NHTSA complaint #11625682 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
ABS warning light came on, and stay on , parking sensors shut off , electronic braking system failed, brakes locked up, vehicle is unsafe and undrive able as brakes and abs system aren’t functioning safely.
NHTSA complaint #11625682 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Abs braking system not working per dash lights Safety is un sure due to not knowing It is always on the dash as a problem that needs to be fixed or inspected It started 2 months ago an can’t be reset.todays date 11/14/2024
NHTSA complaint #11625291 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Hello, I have an issue with the ABS Braking system on my 2018 RAM 3500 with only 50K miles on it. The lights are constantly coming on and off telling me that my ABS system needs servicing. this has been going on for two weeks. I was able to troubleshoot the problem and it says that my ABS pump and Module needs replacing. I was going to replace myself and when I ordered the parts from MOPAR they told me it was a 2 month lead time which I thought was unacceptable being such critical components to a vehicle. This week I almost rear ended another vehicle because the brakes failed. I have been online reading about the stories of these same complaints from many RAM & JEEP owners. How this company is getting away with safety issue is beyond me as this is going back to 2023, how are there no safety recalls on this not issued yet and customers not being reimbursed for the repairs. The issue was diagnosed by my independent mechanic using his scanner. If you require further info on this please feel free to reach out to me.
NHTSA complaint #11623075 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Warning lights for the ABS and the Electronic Brake System illuminated while driving, stating the systems must be serviced. The Cruise Control would either turn off or become nonfunctional. The tone would sound and the warning lights would illuminate. I took the truck in to the dealership after it happened but the lights would not come on while I was there. The dealership told me they could do nothing about it. After that, the tone began to sound and the lights came on again. We finally made it to the dealership when they could see the warnings. The service technician inspected the ABS and found that the ABS HCU had shorted internally. Further inspection found the ABS Module also shorted internally. Two trips were made to the dealership because the dealership did not have the parts in stock. This occurred at the same time as the cyberattacks which affected parts delivery and we were not notified the parts were in for over a month. The cost of the these two visits were over $1,400.
NHTSA complaint #11622849 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2018 Ram 3500. The contact stated that while reversing, the rearview camera image was black. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 179,000. The VIN was not available.
NHTSA complaint #11620042 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I started getting an intermittent error code on my truck with only 36k miles on it. the traction control, abs and cruise control wont work when the service electronic braking system code is present. I have done a lot of reading and this seems to be a very common issue with the 2017 and 2018 ram trucks. It is so common that I called my local dealer and the part is on back order for months. I am getting very close to taking a long road trip with a 20ft trailer, which is the reason I purchased this truck. Now I cant even get a replacement part, that is a known issue and I was quoted $1100 for it. Braking system seems to be a safety issue, why isn't ram doing something about this issue!
NHTSA complaint #11617241 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS/ HCU ISSUES- BLINKING LIGHTS, Hendrick Dodge service in Cary, NC has the 2018 Dodge Ram 3500 in for service to replace the draglink that was another recall for 2nd time to replace the draglink this time. I know there is class action lawsuit 2023 file against FCA on the ABS modules and HCU's for 2017 &2018 ram 2500 and 3500 trucks.
NHTSA complaint #11612729 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Abs and electronic control system lights intermittently come on and off constantly and have been for 25,000 miles. When it started happening Chrysler knew what the problem was hcu and abs module is malfunctioning but unfortunately no parts were available and couldn’t tell me when they would be available. I’m just now putting in the complaint due to just learning about this site.
NHTSA complaint #11609229 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The ABS light intermittently comes on/off. It pops up while driving, but goes away. Sometimes it goes on/off several times on short drives. I need to know if this is going to lead to an all out failure of the braking system or something else. I confirmed with the dealer, where I purchased the truck, that it's a known issue and the part is on national backorder. Based on my research, this appears to be a common issue with Dodge Ram trucks built between 2017 and 2021. I need to know what my options are since I plan to purchase the needed part(s) at my expense since my family's safety is at risk.
NHTSA complaint #11606130 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The ABS light intermittently comes on/off. It pops up while driving, but goes away. Sometimes it goes on/off several times on short drives. I need to know if this is going to lead to an all out failure of the braking system or something else. I confirmed with the dealer, where I purchased the truck, that it's a known issue and the part is on national backorder. Based on my research, this appears to be a common issue with Dodge Ram trucks built between 2017 and 2021. I need to know what my options are since I plan to purchase the needed part(s) at my expense since my family's safety is at risk.
NHTSA complaint #11606130 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ABS system - flashes on and off dash, ABS has been inspected by dealership. Dealership said, could replace ABS but it could very likely have the same issue due to part malfunction. This malfunction causes- no cruise control, no traction control, sounding and lighting up on dash constantly.
NHTSA complaint #11600146 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Pulling a travel trailer in the mountains on vacation this month my Service ABS light started coming on and off intermittently and the alarm would sound each time. Each time my cruse control would turn off and I wasn't sure if my emergency ABS brakes were going to work, or not, if I needed them to pulling my trailer with my wife in the truck. I was 1,500 mile away from home and this created a stressful circumstance for me the rest of the trip. Upon arriving home, I discovered on the web that this is a know problem with Dodge RAMs of this year model. I also saw recall notices associated with 2018 models, just one year younger than mine with the exact same symptoms. Obviously, this problem didn't get fixed for the 2018 model year. I am quite concerned that my truck may not be safe and the ABS problem needs to be addressed. I am going to pay to have it fixed, but I feel confident that a recall notice needs to be executed, and executed NOW so others dont't have to die from a problem that was known and unaddressed. Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11599873 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ABS/Service Electronic Brake Control and Cruise Control lights constantly flash and chime while driving. Have been told that replacements parts have been on back order for over a year now. Any help will be appreciated.
NHTSA complaint #11596022 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. "Service ABS soon" and Service Electronic System soon warning light and alarm occurs at random times. Failure code C0020-01. 2. Unsure if the braking system will actually work when needed. This vehicle is used to tow large heavy trailers and I just don't trust the breaks. 3. Took it to a repair shop since my warranty has expired. 4. No warning prior to failure. Failure occurred Jan 2024.
NHTSA complaint #11592595 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS,brake system came on first time on or about july 8th or so,in bad weather, hard rain had to come to sudden stop and lost control wheels locked up. But no harm done just nerves Dealer said bad control unit antilock brake system and replaced hydraulic brake part at 18386 miles, all good since. now its back same thing now there is 32210 miles on truck and same thing now ,abs brake system. Trackion control They said internal failure of unit the first time . Now we have to start all over again with the risk of braking safety at 32210 miles on Ram
NHTSA complaint #11588771 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Abs warning light indicator is on. Dealership says abs module and pump have to be replaced, but parts are not available. I've been waiting since Nov of 2023.
NHTSA complaint #11582242 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS, Cruise Control and Traction control warning lights constantly flash on dash informing me that they are disabled. Dealer is saying that Ram canceled their part order for the ABS module part number 68347098AC needed to do the repair with an estimated 1 year date before it is available. Truck is unsafe to drive due to ABS and traction control being inoperable and was warned I may be liable if I choose to drive it and an accident were to happen.
NHTSA complaint #11578491 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ABS, Cruise Control and Traction control warning lights constantly flash on dash informing me that they are disabled. Dealer is saying that Ram canceled their part order for the ABS module part number 68347098AC needed to do the repair with an estimated 1 year date before it is available. Truck is unsafe to drive due to ABS and traction control being inoperable and was warned I may be liable if I choose to drive it and an accident were to happen.
NHTSA complaint #11578491 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Getting the "Service Electronic Brake System" alarm. Had this when it was under warranty and it was "Fixed". I am now getting this same error again. ABS, traction control and cruise control are all disabled when this warning occurs.
NHTSA complaint #11577543 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Faulty abs and hcu module. They are defective units and discontinued for purchase. I contacted local dealer and parts are on back order for 5 months.
NHTSA complaint #11575696 — an unverified report by a vehicle owner.