FaultScore

FaultScore report

2002 Saab 9-5 problems

Owners have filed 74 complaints about the 2002 Saab 9-5 with NHTSA between 2002 and 2014. The largest single group is the electrical system. Across this model's run it ranks 2 of 11 worst.

D

FaultScore 67/100

Higher is worse. Measured against the other years of the Saab 9-5.

How this is worked out

The numbers

74

Complaints

3

Crashes reported

6

Fires reported

3

Injuries reported

46,000 mi

Median mileage at failure

Half of reported failures happened before this

33%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 62 vs 50 Severity 84 vs 50 Early failure 56 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 62
Against the median year of the Saab 9-5. 50 means typical for this model; 100 means roughly double.
Severity — 84
16.2% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 56
33% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2002 compares with every other Saab 9-5

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2002 Saab 9-5

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

0 crashes, 2 fires · median 43,000 mi

Engine & Cooling 8 10.8%

0 crashes, 2 fires · median 40,450 mi

Fuel & Propulsion 7 9.5%

0 crashes, 2 fires · median 66,500 mi

Other & Unspecified 3 4.1%

Median failure at 43,000 miles

Seat Belts 3 4.1%

1 crashes, 0 fires · median 125,000 mi

Transmission & Drivetrain 3 4.1%

Median failure at 68,000 miles

Acceleration & Cruise Control 2 2.7%

Median failure at 61,750 miles

Airbags 2 2.7%

1 crashes, 0 fires · median 128,000 mi

Seats 1 1.4%
Wheels 1 1.4%

Median failure at 114,580 miles

Tires 1 1.4%

Median failure at 114,580 miles

Lights 1 1.4%

Median failure at 65,002 miles

Body & Structure 1 1.4%

Median failure at 36,000 miles

Steering 1 1.4%

1 crashes, 0 fires · median 51,000 mi

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Module 15 44.1%
Ignition 6 17.6%
Hoses, Lines/Piping, AND Fittings 4 11.8%
Hoses, Lines/Piping, AND Fittings 2 5.9%
Switch 2 5.9%
Gasoline 2 5.9%
Automatic Transmission 2 5.9%
RIM 1 2.9%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

1,000 – 9,999 miles 4 6.6%
10,000 – 24,999 miles 2 3.3%
25,000 – 49,999 miles 25 41.0%
50,000 – 74,999 miles 16 26.2%
75,000 – 99,999 miles 8 13.1%
100,000 – 149,999 miles 6 9.8%

NHTSA crash tests

The agency crash-tested this model year itself. These are its own photographs and star ratings.

These stars come from the pre-2011 crash test programme. NHTSA rebuilt the programme for the 2011 model year and states that ratings either side of that change are not comparable — so do not read these against a 2011-or-newer car's stars.

Frontal crash test of a 2002 Saab 9-5 4-DR. w/SAB

Frontal crash test

Photographs taken by NHTSA during its own New Car Assessment Program crash tests of this model year. Public domain.
Configuration Overall Front Side Rollover
2002 Saab 9-5 4-DR. w/SAB

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Oct 2002 peak 4 Jun 2014

NHTSA investigations into the 2002 Saab 9-5

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE05017 Opened 7 Apr 2005 Closed 23 Sep 2005 ELECTRICAL SYSTEM:IGNITION:MODULE

ENGINE STALL/ ENGINE COMPARTMENT FIRES

ODI OPENED PE05-017 BASED ON 35 REPORTS OF ALLEGED ENGINE STALLING DUE TO THE FAILURE OF THE IDM CASSETTE ON THE SUBJECT VEHICLES.ALL COMPLAINANTS REPORTED THAT THE ENGINE SHUT DOWN SUDDENLY WITHOUT WARNING AND MOST REPORTED THAT THE VEHICLE WOULD NOT RESTART.IN 3 INCIDENTS, THE COMPLAINANTS REPORTED SMOKE AND/OR FIRE RESULTED FROM THE IDM FAILURE.DURING PE05-017, ADDITIONAL FAILURE DATA WAS IDENTIFIED AS NOTED IN THE FAILURE REPORT SUMMARY ABOVE.THE COMPLAINT DATA REPRESENTS INCIDENTS WHERE THE COMPLAINANTS ALLEGED A STALL OR FIRE.ON SEPTEMBER 13, 2005, GENERAL MOTORS (GM) NOTIFIED NHTSA OF A...

Recalls on the 2002 Saab 9-5

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2007059 4,033 units in Canada

Fuel System

On certain vehicles, the fuel pump retaining tabs holding the fuel lines were damaged during production. Over time, this could cause the fuel lines to loosen from the pump resulting in fuel leakage. If an ignition source were present, the fuel may ignite resulting in a vehicle fire. Correction: Dealers will install a bracket that will secure the fuel lines to the fuel pump even if the plastic retaining tabs should break.

Recall 2005271 5,133 units in Canada

Electrical

Certain 2000-2002 Saab 9-3 and 9-5 model vehicles equipped with 4-cylinder gasoline engines, and 2001-2003 9-5 models equipped with 6-cylinder gasoline engines may experience overheating and burnout of the Isolated Gated Bipolar Transistor (IGBT) within the Ignition Discharge Module (IDM) due to increased susceptibility to electrical loads. Overheating of the IGBT occurs most often at engine start-up but may also occur while the engine is running. When the IDM fails on a 4-cylinder while it is running, the engine may stall without warning, with no ability to be restarted. When the IDM fails on a 6-cylinder engine while it is running, the driver will initially experience reduced power and rough operation because the engine will only be running on three cylinders. The check engine light will flash. If the driver continues, unburnt fuel in the exhaust can cause thermal damage to the catalytic converter. The engine may stall and not restart. Correction: Dealers will inspect and, if required, replace the IDM.

Recall 2005179 762 units in Canada

Other

Certain vehicles do not comply with the requirements of CMVSS 210. The required markings for the child tether anchorage hooks are missing in the luggage compartment area. Correction: Dealers will install the required adhesive label to the luggage compartment loading floor in the near vicinity of the three anchorage hooks.

Recall 2002247 2,868 units in Canada

Suspension

On certain vehicles, when changing back and forth between alloy and steel wheels (as for winter tires), rust and other contaminates may build up on the mating surface of the wheel hubs. If this surface is not cleaned between wheel changes, uneven torque forces may cause wheel bolts to fracture. Although this is most likely to happen during wheel change service, it is possible that the bolts may break later while the vehicle is being driven. Correction: Dealer will clean the hub and reinstall the wheel with improved bolts and attached washers that will eliminate the clamping force reduction.

Recall 2002003 145 units in Canada

Steering

Certain passenger vehicles. The steering knuckle castings may have been contaminated during the casting process. These knuckles can break resulting in possible loss of steering control. Correction: dealers will inspect the steering knuckle for the casting bunch number. If the knuckle belongs to the defective batch, the steering knuckle will be replaced

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 128,000 miles Phoenix, AZ Crash 1 injured

SEAT BELTS

HAD A HEAD-ON ACCIDENT, TRAVELING APPROXIMATELY 55MPH, CAR PULLED OUT GOING ACROSS INTERSECTION, HIT HEAD-ON. SLAMMED ON BRAKES NOTICING SHE WAS GOING, AND SLAMMED INTO HER CAR, HER CAR TURNED AROUND 180 DEGS. MY AIRBAGS DID NOT DEPLOY, NOR DID THE SEAT BELT LOCK UP, WHICH ALLOWED ME TO GO FORWARD IN THE ACCIDENT.

NHTSA complaint #10359106 — an unverified report by a vehicle owner.

at 128,000 miles Phoenix, AZ Crash 1 injured

AIR BAGS

HAD A HEAD-ON ACCIDENT, TRAVELING APPROXIMATELY 55MPH, CAR PULLED OUT GOING ACROSS INTERSECTION, HIT HEAD-ON. SLAMMED ON BRAKES NOTICING SHE WAS GOING, AND SLAMMED INTO HER CAR, HER CAR TURNED AROUND 180 DEGS. MY AIRBAGS DID NOT DEPLOY, NOR DID THE SEAT BELT LOCK UP, WHICH ALLOWED ME TO GO FORWARD IN THE ACCIDENT.

NHTSA complaint #10359106 — an unverified report by a vehicle owner.

at 66,500 miles Ashland, MA Fire

FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

TL*THE CONTACT OWNS A 2002 SAAB 9-5 ARC. WHILE DRIVING 20 MPH, THE ENGINE MISFIRED AND THE CONTACT NOTICED A BURNING SMELL. APPROXIMATELY TEN MINUTES AFTER SHE PARKED THE VEHICLE, THERE WERE FLAMES COMING FROM THE REAR OF THE VEHICLE NEAR THE FUEL TANK. THE FLAMES ENGULFED THE VEHICLE AND CAUSED DAMAGED TO THE TREES AND DRIVEWAY. THE FIRE DESTROYED THE VEHICLE. AS OF DECEMBER 5, 2007, THE INSURANCE COMPANY OR MANUFACTURER HAD NOT INSPECTED THE VEHICLE. THE CONTACT STATED THAT RECALL #07V087000 (FUEL SYSTEM, GASOLINE: DELIVERY: HOSES, LINES/PIPING, AND FITTINGS) WAS PERFORMED TWO WEEKS PRIOR TO THE FAILURE. THE CONTACT FELT THAT THE RECALLED PART CAUSED THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 66,500.

NHTSA complaint #10210874 — an unverified report by a vehicle owner.

Glastonbury, CT Fire

ENGINE AND ENGINE COOLING

LETTER FROM INSURANCE COMPANY REGARDING LOSS OF SAAB DUE TO FIRE WITH REQUEST FOR PAYMENT**CC THE CONSUMER NOTICED THAT ONE OF THE LIGHTS ON THE DASHBOARD HAD ILLUMINATED AND THE VEHICLE BEGAN TO ACT STRANGELY. THE CONSUMER ARRIVED HOME PARKED THE VEHICLE IN THE GARAGE AND THEN SUDDENLY THE VEHICLE CAUGHT ON FIRE. *JB UPDATED

NHTSA complaint #10187954 — an unverified report by a vehicle owner.

at 77,005 miles Rocklin, CA 1 injured

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

BOLT CAME OFF ON TURBO-CHARGER AND BLASTED A HOLE THROUGH THE TURBO-CHARGER. MY CAR SUDDENLY STOPPED ACCELERATING DURING A MERGE AND I ALMOST CRASHED. THIS RESULTING IN $2000 WORTH OF REPAIRS.

NHTSA complaint #10178684 — an unverified report by a vehicle owner.

at 59,518 miles Mechanicsburg, PA Fire

ELECTRICAL SYSTEM:IGNITION:MODULE

AUGUST 12, 2006 OUR 2002 SAAB 9-5 SPORTWAGON CAUGHT FIRE. RETURNING HOME FROM VACATION THE CHECK ENGINE LIGHT DISPLAYED. INFORMATION IN THE OWNER'S MANUAL AND A PHONE CALL TO OUR SAAB DEALER LEAD US TO BELIEVE THAT THE CAR WAS SAFE TO DRIVE. AS WE APPROACHED THE TOLL PLAZA IN MAYS LANDING, NJ THE CAR STALLED AND BEGAN TO SMOKE. WE EVACUATED THE CAR. TOLL PERSONNEL EXTINGUISHED THE FIRE AND SUMMONED THE LAURELDALE FIRE COMPANY AND THE NJ STATE POLICE. THE ACTION TAKEN BY THE TOLL PERSONNEL PREVENTED A POTENTIAL DISASTER. THE CAR WAS TOWED TO AN IMPOUND LOT IN EGG HARBOR CTIY, NJ . AFTER A FEW HOURS WE WERE ABLE TO ARRANGE FORA RENTAL TO TRANSPORT US AND OUR VACATION BAGGAGE HOME. AT THIS TIME WE DID NOT KNOW THE EXTEND OF DAMAGE TO THE CAR OTHER THAN IT COULD NOT BE DRIVEN TO OUR HOME AND IT WAS A SATURDAY. THE CLOSEST SAAB DEALER IN CHERRY HILL, NJ WAS NOT OPEN FOR SERVICE CALLS. WE ARRIVED HOME 5 HOURS LATER THAN EXPECTED WITH A RENTAL CAR THAT COST $125/DAY AND $0.20 A MILE + GAS. WE DROVEBACK TO NJ IN THE MORNING TO RETURN THE RENTAL BECAUSE WE DID NOT WANT TO INCUR ANY UNNECESSARY EXPENSES. SUNDAY AUGUST 13 WE TRAVELED BACK TO GALLOWAY, NJ TO RETURN THE RENTAL VEHICLE. THIS FIRE SHOULD NOT HAVE OCCURRED AND SAAB SHOULD PICK UP ANY EXPENSES RELATING TO A CAR FIRE OF A 2002 VEHICLE WITH 59,518 MILES. THE CAR HAS BEEN REPAIRED, WE PICKED IT UP FROM THE DEALER IN CHERRY HILL, NJ AUGUST 19, 2006. REPAIRSR WERE COVERED BY SAAB ALONG WITH THE TOWING TO THE DEALERSHIP. THE FAILURE OF TWO IGNITION CASSETTES CAUSED A FIRE IN THE CATALYTIC CONVERTER, DAMAGING THE CONVERTER, EXHAUST PIPE, AND MOUNTS. SAAB HAS NOT EXPLAINED WHY THE MECHANICAL FAILURE CAUSED THE FIRE AND HAS GIVEN US NO ASSURANCE THAT IT WILL NOT HAPPEN AGAIN. SAAB HAS DECLINED TO PAY THE ADDITIONAL COST WE INCURRED WHICH TOTAL LESS THAN $500.00 WE FILED A COMPLAINT WITH SAAB CUSTOMER SERVICE AND A CLAIM WITH OUR INSURANCE CARRIER.

NHTSA complaint #10166180 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 53,200 miles Miami Beach, FL

ENGINE AND ENGINE COOLING

THE ENGINE ON MY 4 CYLINDER SAAB 9-5 (2002) HAS SUDDENLY STOPPED WHILE DRIVING AT LEAST 4 TIMES SINCE OWNING THE CAR, BOTH ON THE HIGHWAY AND IN SLOWER TRAFFIC. THE FIRST TIME I REPORTED OFFICIALLY (2007) TO THE DEALER, "NO CAUSE WAS IDENTIFIED." I NOTICED THE LAST TIME THAT IT HAPPENED (AROUND MAY 2011) THAT IT SEEMED TO COINCIDE WITH INADVERTENTLY BUMPING INTO THE IGNITION SWITCH LIGHTLY WHILE DRIVING. THE SYMPTOMS MATCH THAT OF ANOTHER OWNER'S COMPLAINT ON THIS SITE FOR THE 2002 SAAB 9-5. I EXPECTED MY CAR TO BE INCLUDED IN THE RECENT RECALL INVOLVING THE FAULTY IGNITION SWITCH BUT GOT NO NOTIFICATION. I HAVE ALSO PAID IN JUNE 2008 AND AGAIN IN OCTOBER 2009 AND JANUARY 2013 TO REPLACE/RESET A FAULTY IGNITION CASSETTE, WHICH I BELIEVE SHOULD HAVE BEEN PART OF A RECALL CAMPAIGN AND NOT CHARGED TO ME, BUT THE PARTS WERE NOT INCLUDED IN THE RECALL. IN SUMMARY, DUE TO THE CAR SHUTTING OFF, I FEEL IT IS NOT SAFE AND THAT IT SHOULD BE INCLUDED IN THE RECENT GMC RECALL. AND THAT THE FAULTY IGNITION CASSETTE SHOULD HAVE BEEN RECALLED AND NOT REPLACED AT OWNER EXPENSE MULTIPLE TIMES. I HAVE DOCUMENTED SERVICE RECORDS OF THE ABOVE INCIDENTS.

NHTSA complaint #10596487 — an unverified report by a vehicle owner.

at 40,000 miles Canton, ME

ELECTRICAL SYSTEM:IGNITION:SWITCH

IGNITION SWITCH SHUT OFF WHILE ON A BUSY HIGHWAY TWICE! ONCE IN 2006 AND ONCE LATER ANOTHER YEAR PLUS ONCE IN A DRIVEWAY (CAR PURCHASED USED IN THE FALL OF 2005). THE SAAB SWITCH IS LOCATED IN THE CENTER CONSOLE AND IF IT IS HIT IT SWITCHES OFF AND SHUTS DOWN THE CAR, SAME AS RECALLED SWITCHES IN OTHER GM CARS. VERY DANGEROUS ON THE HIGHWAY, BUT I WAS LUCKY AND ABLE TO STEER TO THE SIDE WITHOUT A CRASH. THERE SHOULD HAVE BEEN A LOCK MECHANISM TO PREVENT IT FROM HAPPENING. IT NEVER OCCURRED TO ME TO REPORT IT THOUGH IT IS DEFINITELY A SAFETY HAZARD IN A WHAT WAS AT THE TIME A GM OWNED PRODUCT. I STILL OWN THE CAR AND DRIVE IT DAILY ON THE SAME HIGHWAY, HOWEVER AM VERY MUCH AWARE OF THE ISSUE. I WASN'T AWARE OF WHAT CAUSED THE SHUT DOWN UNTIL IT HAPPENED THE SECOND TIME A FEW MONTHS AFTER THE FIRST TIME. YOU SHOULD INCLUDE SAAB IN THE RECALL OF GM PRODUCTS.

NHTSA complaint #10576665 — an unverified report by a vehicle owner.

at 40,000 miles Canton, ME

ELECTRICAL SYSTEM

IGNITION SWITCH SHUT OFF WHILE ON A BUSY HIGHWAY TWICE! ONCE IN 2006 AND ONCE LATER ANOTHER YEAR PLUS ONCE IN A DRIVEWAY (CAR PURCHASED USED IN THE FALL OF 2005). THE SAAB SWITCH IS LOCATED IN THE CENTER CONSOLE AND IF IT IS HIT IT SWITCHES OFF AND SHUTS DOWN THE CAR, SAME AS RECALLED SWITCHES IN OTHER GM CARS. VERY DANGEROUS ON THE HIGHWAY, BUT I WAS LUCKY AND ABLE TO STEER TO THE SIDE WITHOUT A CRASH. THERE SHOULD HAVE BEEN A LOCK MECHANISM TO PREVENT IT FROM HAPPENING. IT NEVER OCCURRED TO ME TO REPORT IT THOUGH IT IS DEFINITELY A SAFETY HAZARD IN A WHAT WAS AT THE TIME A GM OWNED PRODUCT. I STILL OWN THE CAR AND DRIVE IT DAILY ON THE SAME HIGHWAY, HOWEVER AM VERY MUCH AWARE OF THE ISSUE. I WASN'T AWARE OF WHAT CAUSED THE SHUT DOWN UNTIL IT HAPPENED THE SECOND TIME A FEW MONTHS AFTER THE FIRST TIME. YOU SHOULD INCLUDE SAAB IN THE RECALL OF GM PRODUCTS.

NHTSA complaint #10576665 — an unverified report by a vehicle owner.

at 114,580 miles Kokomo, IN

TIRES

ON FEB 20, 2013, I WENT TO GILLYS, A LOCAL TIRE COMPANY, SOLD ME TWO TIRES AND WELDED A CRACKED RIM. ON MAR 2, 2013 THE TIRE BLEW OUT AND UPON INSPECTION AT WALMART AUTOMOTIVE. IT WAS DISCOVERED THE TIRE WAS ILLEGALLY PLUGGED ON INNER WALL. THE RIM HAD RECRACKED. THIS VIOLATES 49 CFR 570.10 WHEEL ASSEMBLIES. THE COMPANY THAT SOLD ME THE FAULTY TIRES WITHOUT MY KNOWLEDGE. I BELIEVED I WAS PURCHASING TWO USED TIRES WITHOUT PLUGS, BUT RECEIVED TWO TIRES WHICH SHOULD NEVER BE ON THE ROAD. ONCE I NOTIFIED THE TIRE SHOP, THE OWNER DISPUTED THE FINDINGS DESPITE TWO LETTERS FROM SEPARATE TIRE SHOPS.

NHTSA complaint #10503504 — an unverified report by a vehicle owner.

at 114,580 miles Kokomo, IN

WHEELS:RIM

ON FEB 20, 2013, I WENT TO GILLYS, A LOCAL TIRE COMPANY, SOLD ME TWO TIRES AND WELDED A CRACKED RIM. ON MAR 2, 2013 THE TIRE BLEW OUT AND UPON INSPECTION AT WALMART AUTOMOTIVE. IT WAS DISCOVERED THE TIRE WAS ILLEGALLY PLUGGED ON INNER WALL. THE RIM HAD RECRACKED. THIS VIOLATES 49 CFR 570.10 WHEEL ASSEMBLIES. THE COMPANY THAT SOLD ME THE FAULTY TIRES WITHOUT MY KNOWLEDGE. I BELIEVED I WAS PURCHASING TWO USED TIRES WITHOUT PLUGS, BUT RECEIVED TWO TIRES WHICH SHOULD NEVER BE ON THE ROAD. ONCE I NOTIFIED THE TIRE SHOP, THE OWNER DISPUTED THE FINDINGS DESPITE TWO LETTERS FROM SEPARATE TIRE SHOPS.

NHTSA complaint #10503504 — an unverified report by a vehicle owner.

at 125,000 miles Cape MAY, NJ

SEAT BELTS

HELLO...I NEED TO ASK FOR YOUR HELP. I HAVE A 2002 SAAB 9-5 WHICH HAS A PROBLEM WITH THE FRONT PASSENGER SIDE SEAT BELT. IT DOES NOT RETRACT AND THEREFORE THE PASSENGER IS UNPROTECTED. I KNOW THAT SAAB HAS A HISTORY OF THIS BEING A PROBLEM. MY ATTEMPTS TO GET SOME HELP FROM SAAB HAVE BEEN FUTILE. IF THIS WAS A MINOR ITEM, I WOULD JUST PAY TO HAVE IT FIXED. I HAVE BEEN QUOTED $450 TO HAVE THE SEAT BELT FIXED. I CANNOT AFFORD TO PAY THAT. ISN'T THIS THE KIND OF VERY BASIC THING THAT A VEHICLE OWNER SHOULD EXPECT WHEN THEY PURCHASE A CAR? ALSO, ISN'T THIS THE VERY BASIC KIND OF THING THAT A VEHICLE MANUFACTURER IS RESPONSIBLE FOR PROVIDING TO ITS CUSTOMERS, AT A REASONABLE COST? I EXIST ON A VERY LIMITED INCOME (SOCIAL SECURITY) AND CAN'T AFFORD TO PAY $450 TO FIX THIS. IT IS A KNOWN PROBLEM IN OTHER YEARS AND MODELS OF SAAB. CAN I ASK FOR YOUR HELP IN TRYING TO GET SAAB TO CORRECT THIS SITUATION? THANK YOU.

NHTSA complaint #10481290 — an unverified report by a vehicle owner.

at 128,000 miles Phoenix, AZ Crash 1 injured

SEAT BELTS

HAD A HEAD-ON ACCIDENT, TRAVELING APPROXIMATELY 55MPH, CAR PULLED OUT GOING ACROSS INTERSECTION, HIT HEAD-ON. SLAMMED ON BRAKES NOTICING SHE WAS GOING, AND SLAMMED INTO HER CAR, HER CAR TURNED AROUND 180 DEGS. MY AIRBAGS DID NOT DEPLOY, NOR DID THE SEAT BELT LOCK UP, WHICH ALLOWED ME TO GO FORWARD IN THE ACCIDENT.

NHTSA complaint #10359106 — an unverified report by a vehicle owner.

at 128,000 miles Phoenix, AZ Crash 1 injured

AIR BAGS

HAD A HEAD-ON ACCIDENT, TRAVELING APPROXIMATELY 55MPH, CAR PULLED OUT GOING ACROSS INTERSECTION, HIT HEAD-ON. SLAMMED ON BRAKES NOTICING SHE WAS GOING, AND SLAMMED INTO HER CAR, HER CAR TURNED AROUND 180 DEGS. MY AIRBAGS DID NOT DEPLOY, NOR DID THE SEAT BELT LOCK UP, WHICH ALLOWED ME TO GO FORWARD IN THE ACCIDENT.

NHTSA complaint #10359106 — an unverified report by a vehicle owner.

at 89,000 miles Gainesville, FL

SEAT BELTS

PASSENGER SIDE SEAT BELT. JUST RIDING DOWN THE ROAD AND HEARD A SPRING POPPING SOUND NEAR PASSENGER DOOR. THEN PASSENGER BELT WENT LIMP WITH PERSON IN THE SEAT. THE BELT HAD NO TENSION AND WOULD NOT RETRACT. CALLED DEALER AND THEY SAID NO RECALL CAMPAIGN FOR THIS PROBLEM AND I HAVE TO PAY TO REPAIR. HUGE SAFETY ISSUE THAT SHOULD BE COVERED BY MANUFACTURER AS THE PART MUST BE DEFECTIVE.

NHTSA complaint #10351185 — an unverified report by a vehicle owner.

at 103,000 miles Indianapolis, IN

ELECTRICAL SYSTEM:IGNITION:MODULE

TL* THE CONTACT OWNS A 2002 SAAB 9-5. WHILE DRIVING AT SPEEDS OF 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE LOST POWER STEERING AND BRAKING ABILITY. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OFF THE ROADWAY AND RESTART THE VEHICLE. THE VEHICLE RESUMED NORMAL OPERATION UPON RESTARTING. THE DEALER WAS CONTACTED AND ADVISED THAT THE ELECTRICAL IGNITION MODULE WOULD NEED TO BE REPLACED. IN ADDITION, THERE WAS A RECALL FOR THE FAILURE YET HIS VIN WAS NOT INCLUDED IN THE CAMPAIGN (NHTSA CAMPAIGN ID NUMBER 06V410000- ELECTRICAL SYSTEM: IGNITION: MODULE. THE MANUFACTURER CONFIRMED THE DEALER'S ADVICE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 103,000.

NHTSA complaint #10334616 — an unverified report by a vehicle owner.

at 76,400 miles Norristown, PA

UNKNOWN OR OTHER

CAR JUST CUTTING OFF WHILE DRIVING ALMOST REAR ENDED TWO TIMES, AS HAPPENS WITHOUT NOTICE, TOOK TO SHOP, WAS DIAGNOSED AS IGNITION CASSETTE. WITCH WAS RECALLED, BUT STILL DEFECTIVE.

NHTSA complaint #10307484 — an unverified report by a vehicle owner.

Abilene, KS

ELECTRICAL SYSTEM:IGNITION:MODULE

WE HAVE A COMPLAINT REGARDING RECALL 05V399000 FOR OUR 2002 SAAB 9-5 AERO. OUR IDM SERIAL NUMBER FALLS WITHIN THOSE REQUIRED TO BE REPLACED BY THE RECALL. HOWEVER, SAAB WILL NOT REPLACE IT BECAUSE OUR VIN # DOES NOT FALL WITHIN THEIR RECALL. OUR IDM NEEDS TO BE REPLACED. THIS DOES NOT MAKE SENSE. OUR SAAB WAS DELIVERED IN GERMANY (IT IS US SPEC) TO A SERVICEMEMBER STATIONED THERE. WE BOUGHT IT USED WHILE STATIONED OVER THERE. NO RECALL NOTICES WERE SENT TO US OVER THERE. WE JUST STARTED GETTING RECALL NOTICES ONCE WE SHIPPED THE CAR TO THE STATES. WE HAD TO PROVIDE OUR CERTIFICATE OF ORIGIN TO SAAB. SAAB TOLD US THEY HAD NO IDEA OUR CAR EXISTED UNTIL WE GAVE THEM THE CERTIFICATE OF ORIGIN (WHICH SOUNDS FISHY). THIS RECALL WAS ISSUED BEFORE WE MOVED BACK TO THE STATES. OUR DEALERS SERVICE DEPARTMENT SAYS OUR IDM SERIAL NUMBER AND THE PROBLEM WITH IT FALL WITHIN THE RECALL. BUT SAAB WILL NOT REIMBURSE THEM FOR REPLACING IT.

NHTSA complaint #10261651 — an unverified report by a vehicle owner.

Abilene, KS

ELECTRICAL SYSTEM

WE HAVE A COMPLAINT REGARDING RECALL 05V399000 FOR OUR 2002 SAAB 9-5 AERO. OUR IDM SERIAL NUMBER FALLS WITHIN THOSE REQUIRED TO BE REPLACED BY THE RECALL. HOWEVER, SAAB WILL NOT REPLACE IT BECAUSE OUR VIN # DOES NOT FALL WITHIN THEIR RECALL. OUR IDM NEEDS TO BE REPLACED. THIS DOES NOT MAKE SENSE. OUR SAAB WAS DELIVERED IN GERMANY (IT IS US SPEC) TO A SERVICEMEMBER STATIONED THERE. WE BOUGHT IT USED WHILE STATIONED OVER THERE. NO RECALL NOTICES WERE SENT TO US OVER THERE. WE JUST STARTED GETTING RECALL NOTICES ONCE WE SHIPPED THE CAR TO THE STATES. WE HAD TO PROVIDE OUR CERTIFICATE OF ORIGIN TO SAAB. SAAB TOLD US THEY HAD NO IDEA OUR CAR EXISTED UNTIL WE GAVE THEM THE CERTIFICATE OF ORIGIN (WHICH SOUNDS FISHY). THIS RECALL WAS ISSUED BEFORE WE MOVED BACK TO THE STATES. OUR DEALERS SERVICE DEPARTMENT SAYS OUR IDM SERIAL NUMBER AND THE PROBLEM WITH IT FALL WITHIN THE RECALL. BUT SAAB WILL NOT REIMBURSE THEM FOR REPLACING IT.

NHTSA complaint #10261651 — an unverified report by a vehicle owner.

at 5,000 miles Lexington, MA

ELECTRICAL SYSTEM

2002 SAAB 9-5 HAS HAD FAILURE OF HEADLIGHT BULBS AT A RATE OF ONE OR TWO PER YEAR FROM THE VERY FIRST YEAR I HAVE OWNED THIS CAR. NO OTHER BULB HAS BURNED OUT IN THE PAST 8 YR. A LOCAL GARAGE MECHANIC TOLD ME IT WAS RELATED TO A FAULTY FRONT ELECTRICAL HARNESS IN THE SAAB BUT THE DEALER SAID THIS WAS NOT A RECALL, EVEN THOUGH IT HAS BEEN A PROBLEM FROM THE FIRST YEAR OF OWNERSHIP. NOW I HAVE 2 HEADLIGHT BULBS BURNING OUT WITHIN ONE DAY OF EACH OTHER -- ONE HIGH BEAM, ONE REGULAR. IS THERE A RECALL OF ELECTRICAL HARNESS ON SAABS TO CORRECT FREQUENT HEADLIGHT BULB BURNOUT? SO FAR I HAVE JUST BEEN REPLACING THE BULBS AT $50/BULB AT THE RATE OF ONE OR TWO PER YEAR.

NHTSA complaint #10260332 — an unverified report by a vehicle owner.

Naples, FL

AIR BAGS

TL*THE CONTACT OWNS A 2002 SAAB 9-5. THE CONTACT STATED THAT HE HAS NOT EXPERIENCED ANY FAILURES AT THIS TIME WITH THE AIR BAGS; HOWEVER, HE FEELS THAT THEY WILL NOT DEPLOY DURING A CRASH. HE ALSO BELIEVES THAT THEY MAY DEPLOY WITHOUT WARNING AT ANY TIME. THE AIR BAGS ARE RUNNING THROUGH A CENTRAL RIBBON CABLE AND NOTHING ELSE CONNECTED TO THAT CABLE IS FUNCTIONING PROPERLY. THE CENTRAL WARNING LIGHT IS ILLUMINATED, WHICH COULD ALSO CAUSE THE AIR BAGS TO MALFUNCTION. THE VEHICLE WAS PURCHASED TWO WEEKS AGO AND THE CENTRAL WARNING LIGHT WAS ALSO ILLUMINATED AT THAT TIME. THE DEALER DID NOT DETERMINE WHAT CAUSED THE LIGHT TO ILLUMINATE. THE CURRENT MILEAGE WAS 117,000.

NHTSA complaint #10230130 — an unverified report by a vehicle owner.

at 69,500 miles Sammamish, WA

VEHICLE SPEED CONTROL

LOSS OF REVERSING LIGHTS, TRUNK OPENING WARNING LIGHT AND CRUISE CONTROL FUNCTION WITH NO INTERNAL WARNING INDICATIONS. UPON INVESTIGATION, THE CAUSE WAS THE FAILURE OF TRUNK WIRING HARNESS AT 70K MILES - 2 WIRES WERE COMPLETELY SEVERED, ALL OTHERS (6) HAD LOST INSULATION. FAILURE IS AT THE FOLDING POINT JUST PRIOR TO ENTRY INTO THE TRUNK LID. CAUSE APPEARS TO BE EXCESSIVE TIGHTNESS OF THE INTERIOR WIRES. THE RUBBER BOOT WAS ENTIRELY INTACT, SEALED TO CONNECTORS IN THE BODY AND TRUNK LID AND THERE WAS NO VISIBLE INDICATION OF THE INTERNAL FAILURE. WIRES ARE SEPARATE INSIDE THE BOOT UP UNTIL THE TRUNK LID ENTRY WHERE THEY ARE WRAPPED WITH ELECTRICAL TAPE. THIS WAS DISCOVERED ONLY DURING SERVICE, NOT REPORTED BY SELF-CHECK DISPLAY WHICH ALWAYS REPORTS LIGHT BULB OUTAGES IN TEXT MESSAGES ON THE 2 LINE SAAB INFORMATION DISPLAY (SECONDARY FAILURE). PRIOR TO DISCOVERY A NUMBER OF CARS HAD ALMOST REAR ENDED THE CAR WHEN BACKING UP (REVERSING LIGHT FAILURE WAS NOT REPORTED OR KNOWN). CORRECTED TEMPORARILY BY SPLICING IN WIRES AND HEAT WRAPPING, WAITING FOR APPOINTMENT WITH THE SAAB DEALER TO REPLACE THE HARNESS.

NHTSA complaint #10228911 — an unverified report by a vehicle owner.

at 69,500 miles Sammamish, WA

ELECTRICAL SYSTEM

LOSS OF REVERSING LIGHTS, TRUNK OPENING WARNING LIGHT AND CRUISE CONTROL FUNCTION WITH NO INTERNAL WARNING INDICATIONS. UPON INVESTIGATION, THE CAUSE WAS THE FAILURE OF TRUNK WIRING HARNESS AT 70K MILES - 2 WIRES WERE COMPLETELY SEVERED, ALL OTHERS (6) HAD LOST INSULATION. FAILURE IS AT THE FOLDING POINT JUST PRIOR TO ENTRY INTO THE TRUNK LID. CAUSE APPEARS TO BE EXCESSIVE TIGHTNESS OF THE INTERIOR WIRES. THE RUBBER BOOT WAS ENTIRELY INTACT, SEALED TO CONNECTORS IN THE BODY AND TRUNK LID AND THERE WAS NO VISIBLE INDICATION OF THE INTERNAL FAILURE. WIRES ARE SEPARATE INSIDE THE BOOT UP UNTIL THE TRUNK LID ENTRY WHERE THEY ARE WRAPPED WITH ELECTRICAL TAPE. THIS WAS DISCOVERED ONLY DURING SERVICE, NOT REPORTED BY SELF-CHECK DISPLAY WHICH ALWAYS REPORTS LIGHT BULB OUTAGES IN TEXT MESSAGES ON THE 2 LINE SAAB INFORMATION DISPLAY (SECONDARY FAILURE). PRIOR TO DISCOVERY A NUMBER OF CARS HAD ALMOST REAR ENDED THE CAR WHEN BACKING UP (REVERSING LIGHT FAILURE WAS NOT REPORTED OR KNOWN). CORRECTED TEMPORARILY BY SPLICING IN WIRES AND HEAT WRAPPING, WAITING FOR APPOINTMENT WITH THE SAAB DEALER TO REPLACE THE HARNESS.

NHTSA complaint #10228911 — an unverified report by a vehicle owner.

at 66,500 miles Ashland, MA Fire

FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

TL*THE CONTACT OWNS A 2002 SAAB 9-5 ARC. WHILE DRIVING 20 MPH, THE ENGINE MISFIRED AND THE CONTACT NOTICED A BURNING SMELL. APPROXIMATELY TEN MINUTES AFTER SHE PARKED THE VEHICLE, THERE WERE FLAMES COMING FROM THE REAR OF THE VEHICLE NEAR THE FUEL TANK. THE FLAMES ENGULFED THE VEHICLE AND CAUSED DAMAGED TO THE TREES AND DRIVEWAY. THE FIRE DESTROYED THE VEHICLE. AS OF DECEMBER 5, 2007, THE INSURANCE COMPANY OR MANUFACTURER HAD NOT INSPECTED THE VEHICLE. THE CONTACT STATED THAT RECALL #07V087000 (FUEL SYSTEM, GASOLINE: DELIVERY: HOSES, LINES/PIPING, AND FITTINGS) WAS PERFORMED TWO WEEKS PRIOR TO THE FAILURE. THE CONTACT FELT THAT THE RECALLED PART CAUSED THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 66,500.

NHTSA complaint #10210874 — an unverified report by a vehicle owner.

at 68,000 miles West Caldwell, NJ

POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

TRANSMISSION "CLUNK" OCCURRED WITH SHIFTING FROM REVERSE TO DRIVE. DEALER DIAGNOSED VALVE BODY AND RECOMMENDED TRANSMISSION REBUILD. AAMCO DIAGNOSED SAME ISSUE RESULTING FROM METAL SHAVINGS BEING RELEASED FROM TORQUE CONVERTER INTO TRANSMISSION. ENTIRE TRANSMISSION INCLUDING TORQUE COVERTER NEEDED TO BE REPLACED AT 74,000 MILES.

NHTSA complaint #10202483 — an unverified report by a vehicle owner.

at 77,314 miles Smyrna, GA

ELECTRICAL SYSTEM

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS SUMMARY: DRIVING ON HIGHWAY, PRESSURE LINE FROM FUEL TANK CAME LOOSE AND STARTED LEAKING MASSIVE AMOUNTS OF GAS ALL OVER THE UNDERSIDE OF THE VEHICLE AND STREET. STREAM OF FUEL ON HIGHWAY ALERTED DRIVER. LOST UNKNOWN AMOUNT OF GALLONS OF GAS QUICKLY . HAD TO PULL OVER AND CALL FOR TOW TRUCK TO TAKE TO NEAREST FACILITY. I EVACUATED THE CAR DUE TO LARGE AMOUNTS OF GAS UNDER VEHICLE AND STREAMS OF FUEL NEAR HOT EXHAUST PIPES. TECHNICIAN DISCOVERED FUEL LINE HAD COME LOOSE AFTER LOOKING INSIDE PORT FROM UNDER BACK SEAT. NO EVIDENCE OF ANY BREAKAGE OR OTHER ISSUES THE FIRST EVENT-- THE LINE SIMPLY CAME LOOSE AND WAS EASILY RE-ATTACHED. THE SECOND EVENT HAPPENED IN JUNE 2007 AND FUEL AGAIN WAS POURING OUT FROM THE UNDERSIDE IN A PARKING LOT. I CALLED THE SAME INDEPENDENT DEALER WHO IMMEDIATELY HAD THE CAR TOWED . THIS TIME THE REPAIR WAS DONE WITH METAL STRAPS TO PREVENT ANY FURTHER COMING APART. I THEN RECEIVED A RECALL LETTER FROM SAAB AFTER THIS OCCURRENCE TWO TIMES. I WAS TOLD BY SAAB USA TO SUBMIT REPAIR ORDERS FOR REIMBURSEMENT WHICH I DID. I RECEIVED A DENIAL LETTER UNTIL AN AUTHORIZED SAAB DEALER COULD CHECK THE WORK COMPLETED BY THE INDEPENDENT DEALER. I WAS CALLED BY THE AUTHORIZED DEALER IN MARIETTA, GA AND TOLD THAT I MAY NEED A COMPLETE FUEL ASSEMBLY FOR $1100 DUE TO THE INDEPENDENT DEALERS REPAIRS AFFECTING ELECTRICAL WIRING. THE CAR IS AT THE DEALER FOR INVESTIGATION AND HOPEFULLY A SAAB USA WILL STAND BEHIND THE NEEDED REPAIRS. CONSULTATION ON INTERNET CHAT ROOM SAABNET.COM FINDS THAT AT LEAST 4 OTHER OWNERS OF SIMILAR VINTAGE SAAB 9-5 VEHICLES HAVE EXPERIENCED THIS SAME PROBLEM. SAAB USA IS QUESTIONING MY REPAIRS AT THE INDEPENDENT DEALER.

NHTSA complaint #10200050 — an unverified report by a vehicle owner.

at 77,314 miles Smyrna, GA

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS SUMMARY: DRIVING ON HIGHWAY, PRESSURE LINE FROM FUEL TANK CAME LOOSE AND STARTED LEAKING MASSIVE AMOUNTS OF GAS ALL OVER THE UNDERSIDE OF THE VEHICLE AND STREET. STREAM OF FUEL ON HIGHWAY ALERTED DRIVER. LOST UNKNOWN AMOUNT OF GALLONS OF GAS QUICKLY . HAD TO PULL OVER AND CALL FOR TOW TRUCK TO TAKE TO NEAREST FACILITY. I EVACUATED THE CAR DUE TO LARGE AMOUNTS OF GAS UNDER VEHICLE AND STREAMS OF FUEL NEAR HOT EXHAUST PIPES. TECHNICIAN DISCOVERED FUEL LINE HAD COME LOOSE AFTER LOOKING INSIDE PORT FROM UNDER BACK SEAT. NO EVIDENCE OF ANY BREAKAGE OR OTHER ISSUES THE FIRST EVENT-- THE LINE SIMPLY CAME LOOSE AND WAS EASILY RE-ATTACHED. THE SECOND EVENT HAPPENED IN JUNE 2007 AND FUEL AGAIN WAS POURING OUT FROM THE UNDERSIDE IN A PARKING LOT. I CALLED THE SAME INDEPENDENT DEALER WHO IMMEDIATELY HAD THE CAR TOWED . THIS TIME THE REPAIR WAS DONE WITH METAL STRAPS TO PREVENT ANY FURTHER COMING APART. I THEN RECEIVED A RECALL LETTER FROM SAAB AFTER THIS OCCURRENCE TWO TIMES. I WAS TOLD BY SAAB USA TO SUBMIT REPAIR ORDERS FOR REIMBURSEMENT WHICH I DID. I RECEIVED A DENIAL LETTER UNTIL AN AUTHORIZED SAAB DEALER COULD CHECK THE WORK COMPLETED BY THE INDEPENDENT DEALER. I WAS CALLED BY THE AUTHORIZED DEALER IN MARIETTA, GA AND TOLD THAT I MAY NEED A COMPLETE FUEL ASSEMBLY FOR $1100 DUE TO THE INDEPENDENT DEALERS REPAIRS AFFECTING ELECTRICAL WIRING. THE CAR IS AT THE DEALER FOR INVESTIGATION AND HOPEFULLY A SAAB USA WILL STAND BEHIND THE NEEDED REPAIRS. CONSULTATION ON INTERNET CHAT ROOM SAABNET.COM FINDS THAT AT LEAST 4 OTHER OWNERS OF SIMILAR VINTAGE SAAB 9-5 VEHICLES HAVE EXPERIENCED THIS SAME PROBLEM. SAAB USA IS QUESTIONING MY REPAIRS AT THE INDEPENDENT DEALER.

NHTSA complaint #10200050 — an unverified report by a vehicle owner.

at 72,000 miles Savage, MN

POWER TRAIN:AUTOMATIC TRANSMISSION

I AM EXPERIENCING A TRANSMISSION ISSUE WITH MY 2002 SAAB 9-5. JUDGING BY THE NUMBER OF MENTIONS I HAVE SEEN IN ONLINE FORUMS, THIS IS A PRETTY WIDE SPREAD ISSUE. THE SAAB TSB THAT RELATES TO THIS ISSUE IS 440-2497, OCTOBER 2004. MY LOCAL DEALER HAS ADVISED ME I NEED TO FOOT THE BILL FOR A NEW TRANSMISSION VALVE BODY. I BELIEVE THIS SHOULD BE A RECALL ISSUE. IT APPEARS VERY SIMILAR TO THE EXPLORER/MOUNTAINEER VALVE BODY ISSUE THAT WAS ELEVATED TO RECALL STATUS A FEW YEARS AGO.

NHTSA complaint #10199694 — an unverified report by a vehicle owner.

at 65,002 miles Alexandria, VA

EXTERIOR LIGHTING:HEADLIGHTS

TL*THE CONTACT OWNS A 2002 SAAB 9-5. THE CONTACT STATED THAT THE FRONT HEADLIGHTS ARE DISCOLORED AND FOGGY. WHEN THE VEHICLE IS DRIVEN AT NIGHT, THE LIGHT BARELY SHINES THROUGH THE HEADLIGHTS. THE SAAB DEALER DIAGNOSED THE VEHICLE AS NEEDING A NEW HEADLIGHT ASSEMBLY. THE VEHICLE HAS NOT BEEN REPAIRED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE IS 70,000 AND FAILURE MILEAGE WAS 65,002.

NHTSA complaint #10195146 — an unverified report by a vehicle owner.

at 35,000 miles Ridgeline, MS

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

TL*THE CONTACT OWNS A 2002 SAAB 9-5. THE CONTACT RECENTLY RECEIVED A RECALL LETTER REGARDING THE FUEL PUMP RETAINING TABS. HE STATED THAT THE ONLY LOCAL SAAB DEALER IN HIS AREA IS NO LONGER SERVICING SAAB, AND THE NEXT CLOSEST DEALER IS 151 MILES AWAY. HE DOES NOT WANT TO DRIVE HIS VEHICLE THAT FAR BECAUSE IT MAY FAIL OR HAVE A NEGATIVE EFFECT DUE TO THE RECALL. NO FAILURES HAVE OCCURRED AT THIS TIME. THE CURRENT AND FAILURE MILEAGES WERE 35,000.

NHTSA complaint #10193694 — an unverified report by a vehicle owner.

Portland, OR

FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

TL*THE CONTACT OWNS A 2002 SAAB 9-5. THE CONTACT RECEIVED A RECALL NOTICE IN REFERENCE TO THE FUEL PUMP RETAINING TABS, WHICH MAY RESULT IN FUEL LEAKAGE AND A FIRE. HE STATED THAT THE NOTICE SUGGESTED HAVING THE REPAIR DONE AT AN AUTHORIZED DEALER SIX MILES AWAY, WHILE HIS AUTO MECHANIC SHOP IS RIGHT DOWN THE STREET. THE DEALER WILL NOT PROVIDE HIM WITH A LOANER VEHICLE. HE NOTIFIED THE MANUFACTURER ABOUT HAVING TO TAKE HIS VEHICLE TO AN AUTHORIZED DEALER. THE VIN, ENGINE SIZE, AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE IS 85,000.

NHTSA complaint #10193580 — an unverified report by a vehicle owner.