Owners have filed 961 complaints
about the 2003 Saturn ION with NHTSA between 2003 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 4 of 5 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 44
Against the median year of the Saturn ION. 50 means typical for this
model; 100 means roughly double.
Severity — 54
10.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 39
23% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Switch
6831.3%
Ignition
5424.9%
Automatic Transmission
3114.3%
Control Module
198.8%
Engine
146.5%
Turn Signal
136.0%
Horn
115.1%
Frontal
73.2%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
223.2%
1,000 – 9,999 miles
507.4%
10,000 – 24,999 miles
446.5%
25,000 – 49,999 miles
9914.6%
50,000 – 74,999 miles
14020.6%
75,000 – 99,999 miles
10515.5%
100,000 – 149,999 miles
14821.8%
150,000+ miles
7110.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2003peak 40Aug 2026
NHTSA investigations into the 2003 Saturn ION
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE07011Opened 28 Feb 2007Closed 9 Aug 2007VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIED WIPER LINKAGE FAILURE
INVESTIGATION DISCLOSED THAT THE MANUFACTURER ISSUED A SERVICE BULLETIN IN AUGUST 2003, REGARDING SERVICE THAT REQUIRED REMOVAL OF THE WIPER ARMS.GM ISSUED THE BULLETIN AT THAT TIME TO ADDRESS CUSTOMER COMMENTS ON WINDSHIELD WIPER CHATTERING OR HOPPING ACROSS THE WINDSHIELD DURING WIPER OPERATION.THE CORRECTION WAS TO REPLACE THE WIPER ARM AND BLADE.HOWEVER, THE BULLETIN DID NOT PLACE SPECIFIC EMPHASIS ON THE IMPORTANCE OF USING THE PROPER TOOL AND PROCEDURES TO REMOVE THE WIPER ARM AND TO PREVENT DAMAGE TO THE PIVOT SHAFT HOUSING.IN GM'S RESPONSE TO ODI'S INFORMATION REQUEST LETTER, GM STATES...
PE06006Opened 24 Jan 2006Closed 6 Jun 2006ENGINE AND ENGINE COOLING
TIMING CHAIN FAILURE
ON DECEMBER 12, 2005, ODI RECEIVED A DEFECT PETITION (DP05-008) REQUESTING THE INVESTIGATION OF TIMING CHAIN FAILURES THAT COULD CAUSE STALLING IN SATURN VEHICLES EQUIPPED WITH THE 2.2L (L61) ENGINE. ODI OPENED PE06-006 ON JANUARY 24, 2006, WITH 24 VEHICLE OWNER COMPLAINTS THAT ALLEGED A BROKEN TIMING CHAIN CAUSED THE VEHICLE TO STOP OPERATING.ON APRIL 12, 2006, ODI RECEIVED INFORMATION FROM GENERAL MOTORS (GM) CONCERNING TIMING CHAIN FAILURES IN APPROXIMATELY 412,000 MODEL YEAR (MY) 2000 THROUGH 2003 SATURN L-SERIES AND ION VEHICLES WITH 2.2L ENGINES. GM'S RESPONSE INCLUDED 1,020 OWNER COMPLA...
DP05008Opened 20 Dec 2005Closed 6 Feb 2006ENGINE AND ENGINE COOLING
TIMING CHAIN FAILURE
ANALYSIS UNDERTAKEN IN RESPONSE TO THE PETITION IDENTIFIED 26 COMPLAINTS ALLEGING TIMING CHAIN FAILURES IN MY 2000-2003 SATURN L-SERIES VEHICLE EQUIPPED WITH THE 2.2L L4 ENGINE.MOST COMPLAINTS OF TIMING CHAIN FAILURE REPORTEDLY RESULTED IN A SUDDEN LOSS OF ENGINE POWER AND STALLING.ODI ALSO NOTED THAT CERTAIN MY 2002-2003 SATURN VUE AND MY 2003 SATURN ION MODEL VEHICLES WITH THE 2.2L ENGINE VEHICLESCOVERED BY A TECHNICAL SERVICE BULLETIN (03-06-01-017) THAT ADDRESSED TIMING CHAIN DESIGN AND SERVICE PROCEDURE CHANGES, EXHIBITED NO COMPLAINTS OF TIMING CHAIN FAILURE.ODI WILL GRANT THE PETITION A...
EA04035Opened 22 Dec 2004Closed 20 Oct 2005EXTERIOR LIGHTING:TURN SIGNAL
FRONT TURN SIGNAL/DRL FAILURE
THE COMBINATION FRONT TURN SIGNAL/DRL IN MY 2003 SATURN ION COUPES EXPERIENCED SIGNIFICANT EARLY-LIFE FAILURES DUE TO VARIOUS BULB QUALITY ISSUES DUE TO INADEQUATE DESIGN AND MANUFACTURE.THIS PROBLEM TREND APPEARS TO HAVE DISAPPEARED AFTER THE FALL OF 2003.THE CHANGE OF LEAD WIRE MATERIAL NEAR THE START OF MY 2004 VEHICLE PRODUCTION APPEARS TO HAVE REDUCED THE FAILURE RATE FOR MY 2004 SATURN ION COUPES.ALTHOUGH OPERATING TEMPERATURES IN THE SUBJECT VEHICLES' LAMP ASSEMBLIES ARE BELOW THE SOCKET MATERIAL MAXIMUM TEMPERATURE SPECIFICATION, THEY ARE ONLY SLIGHTLY BELOW THE SPECIFICATION.IN DECEMB...
PE04061Opened 17 Aug 2004Closed 22 Dec 2004EXTERIOR LIGHTING:TURN SIGNAL
FRONT TURN SIGNAL/DRL FAILURE
ON NOVEMBER 16, 2004, GM NOTIFIED NHTSA THAT IT WILL CONDUCT A SAFETY RECALL OF 178,798 MODEL YEAR (MY) 2003 AND 2004 SATURN ION SEDAN VEHICLES FOR INOPERATIVE FRONT TURN SIGNAL/DRL BULBS.GM STATED THAT TEMPERATURES IN THE LAMP ASSEMBLY EXCEED THE MATERIAL SPECIFICATION FOR THE BULB SOCKETS AND BULB BASE SLEEVES, WHICH CAUSE DEFORMATION.THE DEFORMED SOCKETS CAN CAUSE LOSS OF BULB AND SOCKET CONTACT.THE DEFORMED SLEEVES CAN CAUSE STRESS CRACKS TO FORM ON THE BULB THAT CAN LEAD TO PREMATURE BULB FAILURE.THE RECALL REMEDY IS TO REPLACE THE FRONT TURN SIGNAL/DRL BULBS AND INSPECT FOR VOLTAGE-REDUC...
Recalls on the 2003 Saturn ION
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
14E021000
ELECTRICAL SYSTEM:IGNITION:SWITCH
UCI-FRAM Group is recalling certain LS1328 ignition Switches sold as Wells LS1328, Duralast LS1328, Airtex 1S6097, and Carquest 53-27479, and LS1497 Ignition Switches sold as Wells LS1497, Duralast LS1497, Airtex 1S10961, and Carquest 53-27967, for use on various General Motors model and model year vehicles during repair and replacement of the original ignition switch. The weight on the key ring and/or road conditions or some other jarring event may cause the affected ignition switches to move out of the run position, turning off the engine and disabling the air bags.
Risk: If the ignition switch moves from the run position to accessory, the car would stall and the air bags will not deploy in the event of a crash, increasing the risk of personal injury to the occupants.
14V171000
ELECTRICAL SYSTEM:IGNITION
General Motors LLC (GM) is recalling certain model year 2005-2010 Chevrolet Cobalt, 2006-2011 Chevrolet HHR, 2007-2010 Pontiac G5, 2006-2010 Pontiac Solstice, 2003-2007 Saturn Ion, and 2007-2010 Saturn Sky vehicles. In the affected vehicles, the key can be removed from the ignition when the ignition is not in the "Off" position.
Risk: If the key can be removed from the ignition when the ignition is not in the "off" position, the vehicle could roll away: (a) for an automatic transmission, if the transmission is not in the "Park" position; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in the "Reverse" position. This potential for rollaway increases the risk for a crash and occupant or pedestrian injuries.
14V047000
AIR BAGS
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on February 10, 2014 that they are recalling 619,122 model year 2005-2007 Chevrolet Cobalt, and 2007 Pontiac G5 vehicles. On February 25, 2014, GM increased the recall to include an additional 748,024 model year 2006-2007 Chevrolet HHR and Pontiac Solstice vehicles and 2003-2007 Saturn Ion vehicles and 2007 Saturn Sky vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine. On March 27, 2014, GM notified the agency that the defective ignition switches may have been used as service replacement parts on other vehicles, and as a result GM will be recalling certain model year 2008-2010 Chevrolet Cobalt, Saturn Sky, and Pontiac G5 and Solstice, and 2008-2011 Chevrolet HHR vehicles. The part numbers for the service parts are 10392423 (a/k/a ACDelco D1461F), 10392
Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
09E012000
EXTERIOR LIGHTING
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
04V547000
EXTERIOR LIGHTING:TURN SIGNAL
CERTAIN PASSENGER VEHICLES HAVE A CONDITION IN WHICH THE TURN SIGNAL LAMP AND DAYTIME RUNNING LAMP (DRL) ON EITHER FRONT SIDE CAN STOP WORKING BECAUSE OF LOSS OF CONTACT BETWEEN THE BULB AND SOCKET.
Risk: IF A FRONT TURN SIGNAL LAMP IS INOPERATIVE, OTHERS MAY REACT MORE SLOWLY TO A TURNING VEHICLE AND A CRASH COULD OCCUR.
04V004000
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 118, "POWER-OPERATED WINDOW, PARTITION, AND ROOF PANEL SYSTEMS." THE POWER WINDOWS AND/OR SUNROOF MAY BE OPERABLE AFTER THE IGNITION HAS BEEN TURNED TO THE "OFF" POSITION AND THE FRONT PASSENGER DOOR IS OPENED.
Risk: IF UNSUPERVISED CHILDREN ARE LEFT UNATTENDED IN THE VEHICLE AND OPERATE THE POWER WINDOWS OR SUNROOF, THERE IS AN INCREASED RISK OF INJURY TO THE CHILD.
04V003000
FUEL SYSTEM, GASOLINE
CERTAIN PASSENGER VEHICLES EQUIPPED WITH 2.2L 4-CYLINDER (L61) ENGINES WERE BUILT WITH A FUEL FILTER THAT COULD CORRODE PREMATURELY ON THE EXTERIOR SURFACE.
Risk: IF CORROSION ON THE EXTERIOR SURFACE OF THE FUEL FILTER PROGRESSES TO THE POINT OF CREATING A HOLE IN THE SHELL, FUEL DROPLETS COULD FORM AND DROP TO THE GROUND. IF AN IGNITION SOURCE IS PRESENT, A FIRE COULD RESULT.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2014126367,972 units in Canada
Other
On certain vehicles, a defect may allow the ignition key to be removed from the ignition switch when the key is not in the "Off" position. This could result in unintended vehicle movement if the transmission is not in the "park" position (automatic transmission) or not in the reverse gear with the parking brake engaged (manual transmission), and increase the risk of a crash causing injury and/or property damage. Correction: Dealers will replace the ignition lock cylinder and/or ignition key.
Recall 201406082,514 units in Canada
Electrical
On certain vehicles, a defect in the ignition switch could allow the switch to move out of the "run" position if the key ring is carrying added weight and the vehicle goes off-road or is subjected to some other jarring event. The timing of the key movement out of the “run” position, relative to the activation of the sensing algorithm of the crash event, may result in the airbags not deploying, increasing the risk of injury. Correction: Dealers will replace the ignition switch. Note: Until the correction is performed, all items should be removed from the key ring. Note: This is an expansion of recall 2014-038.
Recall 201044786,345 units in Canada
Steering
Certain vehicles equipped with electric power steering may experience a sudden loss of power steering assist that could occur at any time while driving. If the power steering assist is lost, a message is displayed on the Driver Information Centre and a chime sounds to inform the driver. Typically, at the next ignition cycle, power assist is regained and the Driver Information Centre message will be off. Steering control can be maintained, as the vehicle will revert to a manual steering mode, but would require greater driver effort at low vehicle speeds, which could result in a crash causing property damage and/or personal injury. Correction: Vehicles will receive a special extended warranty coverage of 10 years/240,000 km from first registration. Under this special coverage program, vehicles which experience this condition will have the electric power steering motor replaced.
Recall 200440118,512 units in Canada
Lights And Instruments
On certain vehicles, the turn signal/daytime running lamp (DRL) bulb on either front side can become inoperative because of inadequate contact between the bulb and socket. If a front turn signal lamp is inoperative, others may react slowly to a turning vehicle and a crash could occur. Correction: Dealers will replace the DRL/turn signal bulb on both the left and right front side.
Recall 200334512,823 units in Canada
Fuel System
On certain vehicles, the fuel filter assembly may corrode prematurely on the exterior surface. If corrosion on the exterior surface of the fuel filter assembly progresses to the point of creating a hole in the shell, fuel droplets would form and drop to the ground. There would be a noticeable fuel odour around the vehicle. If an ignition source is present, a fire could result. Correction: Dealers will replace the fuel filter assembly.
Recall 20033446,178 units in Canada
Electrical
Certain vehicles do not comply with the requirements of CMVSS 118. The power windows and/or sunroof may be operable after the ignition has been turned to the "OFF" position and the front passenger door is opened. If unsupervised children are left unattended in the vehicle and operate the power windows or sunroof, there is an increased risk of personal injury to the child. Correction: Dealers will upgrade the Body Control Module (BSM) calibration.
Reports where the owner recorded a crash, a fire, an injury or a death.
371 S 2ND ST, PACrash1 injured
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED WHILE DRIVING AT SLOW SPEEDS, WHEN THE VEHICLE BEGAN TO STALL AND ANOTHER VEHICLE REAR ENDED HER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A CONCUSSION AND BACK INJURIES. THE CONTACT WAS TAKEN BY AN AMBULANCE TO SEEK MEDICAL ATTENTION AND ALSO SEEK PHYSICAL THERAPY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO REPAIR SHOP AND WAS NOT REPAIRED AT THAT MOMENT. THE CONTACT STATED THE VEHICLE HAD THE BATTERY WAS REPLACED PRIOR TO THE ACCIDENT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11360823 — an unverified report by a vehicle owner.
at 138,000 milesEL Paso, TXCrash2 injured
AIR BAGS
TL* THE CONTACT OWNED A 2003 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, ANOTHER VEHICLE IN THE OPPOSITE DIRECTION DROVE HEAD FIRST INTO HIS VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS FILED AT THE SCENE. THE CONTACT AND HIS SON WERE TREATED FOR INJURIES AT THE SCENE AND WERE TRANSPORTED TO A LOCAL HOSPITAL. THE CONTACT WAS TREATED FOR CHEST, NECK AND BACK INJURIES. THE CONTACT 'S SON SUSTAINED INJURIES TO HIS NECK AND HIS BACK. THE WHEREABOUTS OF THE OTHER DRIVER WERE UNKNOWN. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT TOW YARD. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 138,000.
NHTSA complaint #11311676 — an unverified report by a vehicle owner.
at 170,000 milesMemphis, TNCrash2 injured
AIR BAGS
DRIVING ON STAIGHT ON THE HIGHWAY HIT A BUMP IN THE ROAD MY CAR STARTED SPINNING OUT OF CONTROL STEERING WHEEL LOCKED UP WHICH MADE MY DRIVER SIDE CRASH INTO A CEMENT WALL, MY AIRBAGS DID NOT DEPLOY EVEN THOUGHT THE CAR HIT THE WALL SO HARD THAT IT CRACKED MY RADIATOR, MY CAR THEN SHUT OFF THEN TURNED BACK ON
NHTSA complaint #10971606 — an unverified report by a vehicle owner.
at 170,000 milesMemphis, TNCrash2 injured
VEHICLE SPEED CONTROL
DRIVING ON STAIGHT ON THE HIGHWAY HIT A BUMP IN THE ROAD MY CAR STARTED SPINNING OUT OF CONTROL STEERING WHEEL LOCKED UP WHICH MADE MY DRIVER SIDE CRASH INTO A CEMENT WALL, MY AIRBAGS DID NOT DEPLOY EVEN THOUGHT THE CAR HIT THE WALL SO HARD THAT IT CRACKED MY RADIATOR, MY CAR THEN SHUT OFF THEN TURNED BACK ON
NHTSA complaint #10971606 — an unverified report by a vehicle owner.
at 170,000 milesMemphis, TNCrash2 injured
STEERING
DRIVING ON STAIGHT ON THE HIGHWAY HIT A BUMP IN THE ROAD MY CAR STARTED SPINNING OUT OF CONTROL STEERING WHEEL LOCKED UP WHICH MADE MY DRIVER SIDE CRASH INTO A CEMENT WALL, MY AIRBAGS DID NOT DEPLOY EVEN THOUGHT THE CAR HIT THE WALL SO HARD THAT IT CRACKED MY RADIATOR, MY CAR THEN SHUT OFF THEN TURNED BACK ON
NHTSA complaint #10971606 — an unverified report by a vehicle owner.
at 110,000 milesAtlantic City, NJCrash
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 SATURN ION. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL FOR THE IGNITION SWITCH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. *TT
NHTSA complaint #10969008 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Lincoln, IL
UNKNOWN OR OTHER
I took my 2003 Saturn ion to my local Chevrolet dealership in Lincoln Illinois and they refused to complete the recall issues (2) both are to do with the ignition and keys.thwy told me it was not fixable it needed a whole steering column that would cost me they said around $800.so it has now been 2 weeks my car has been there at Graue Chevrolet Dealership unfixed and they refused to fix please help me it's my only means of transportation and I have health issues that I have to go to Dr appointments quite frequently.
NHTSA complaint #11755714 — an unverified report by a vehicle owner.
Lincoln, IL
ELECTRICAL SYSTEM
I took my 2003 Saturn ion to my local Chevrolet dealership in Lincoln Illinois and they refused to complete the recall issues (2) both are to do with the ignition and keys.thwy told me it was not fixable it needed a whole steering column that would cost me they said around $800.so it has now been 2 weeks my car has been there at Graue Chevrolet Dealership unfixed and they refused to fix please help me it's my only means of transportation and I have health issues that I have to go to Dr appointments quite frequently.
NHTSA complaint #11755714 — an unverified report by a vehicle owner.
Lincoln, IL
ENGINE
I took my 2003 Saturn ion to my local Chevrolet dealership in Lincoln Illinois and they refused to complete the recall issues (2) both are to do with the ignition and keys.thwy told me it was not fixable it needed a whole steering column that would cost me they said around $800.so it has now been 2 weeks my car has been there at Graue Chevrolet Dealership unfixed and they refused to fix please help me it's my only means of transportation and I have health issues that I have to go to Dr appointments quite frequently.
NHTSA complaint #11755714 — an unverified report by a vehicle owner.
Ferndale, WA
STEERING
After I did the recall several years ago, the problem came back. The key will not come out of the ignition. It's happened many times.
NHTSA complaint #11674132 — an unverified report by a vehicle owner.
at 111,350 milesWilliamsport, PA
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2003 Saturn Ion. The contact stated that less than a minute after starting the vehicle, the steering wheel seized. The contact stated that the vehicle lost power steering functionality, with the power steering failure message was displayed. The contact stated that after shifting to park(P), the contact would wiggle the key around in the ignition before being able to remove the key from the ignition switch. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer had not been made aware of the failure. The failure mileage was 111,350.
NHTSA complaint #11615481 — an unverified report by a vehicle owner.
at 60,000 milesHomer, AK
AIR BAGS
The contact owns a 2003 Saturn Ion. The contact stated that occasionally the key failed to turn while in the ignition. The vehicle was slow to start. The contact had to avoid bumps in the roadway while driving. The lock symbol was displayed. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Numbers: 14V171000 (Electrical System) and 14V047000 (Air Bags, Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The vehicle was taken to the local dealer, who declined to service the recall repairs due to an insurance issue. The vehicle was not diagnosed or repaired. The contact called another unknown local dealer, who informed the contact to place the vehicle in park(P) and restart the vehicle, and the symbol turned off. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer was contacted and opened a claim and informed the contact that a technician would be sent to the residence, but the technician failed to show up. The failure mileage was approximately 60,000. Parts distribution disconnect.
NHTSA complaint #11612866 — an unverified report by a vehicle owner.
at 60,000 milesHomer, AK
ELECTRICAL SYSTEM
The contact owns a 2003 Saturn Ion. The contact stated that occasionally the key failed to turn while in the ignition. The vehicle was slow to start. The contact had to avoid bumps in the roadway while driving. The lock symbol was displayed. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Numbers: 14V171000 (Electrical System) and 14V047000 (Air Bags, Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The vehicle was taken to the local dealer, who declined to service the recall repairs due to an insurance issue. The vehicle was not diagnosed or repaired. The contact called another unknown local dealer, who informed the contact to place the vehicle in park(P) and restart the vehicle, and the symbol turned off. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer was contacted and opened a claim and informed the contact that a technician would be sent to the residence, but the technician failed to show up. The failure mileage was approximately 60,000. Parts distribution disconnect.
NHTSA complaint #11612866 — an unverified report by a vehicle owner.
new Port Richey, FL
STEERING
I have the power steering column issue that still needs to be fixed as advised by GMC of Port Richey, FL where I was promised my replacement vehicle even 10 or 20 yrs later if I bought another one. If on my walking tape recorders and contact lens, I pull off my brake peddle flat lining at least twice without crashing however he would grant me whatever 2 vehicles on the lots I chose as long as I had insurance. However, I do not have the money for the tow and corporates to include the police will not listen too. Please, contact me immediately for a more rapid communication please at [XXX] or [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11572951 — an unverified report by a vehicle owner.
at 173,000 milesElkridge, MD
STEERING
The contact owns a 2003 Saturn Ion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The contact restarted the vehicle to correct the failure. The vehicle was taken to the dealer, and the dealer confirmed that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 173,000.
NHTSA complaint #11503126 — an unverified report by a vehicle owner.
Beech Bluff, TN
ENGINE
2003 SATURN ION, CONSUMER WRITES IN REGARDS TO BROKEN TIMING CHAIN. THE CONSUMER STATED WHILE DRIVING THE TIMING CHAIN BROKE, NEARLY CAUSING A CRASH IN THE MIDDLE OF AN INTERSECTION.
NHTSA complaint #11441262 — an unverified report by a vehicle owner.
Acme, PA
STEERING
Rack and pinion is going bad, my mechanic said it's a common issue in these vehicles. When going around a corner it will want to float the opposite way, the steering will eventually get tight my mechanic said until I loose all steering. I am a single mother and have already replaced the whole front end on this vehicle pretty much. I know I've read so many others experiencing the same issues with their Saturn Ion, so I wanted to make it aware that this should be a recall and fixed before someone who knows nothing about vehicles ends up in a severe accident due to this big issue. Also the Key don't want to come out most of the time. An there is an issue with the car not wanting to come out of park sometimes. Not to mention it eats ball joints like crazy every other month I'm replacing the ball joints in this car. If I could afford another vehicle trust me I would but I can't even save for a new car due to all the repairs I've made. It's just frustrating that so many people are having this issue and no mechanic wants to do the rack and pinion job with out charging a fortune.
NHTSA complaint #11426252 — an unverified report by a vehicle owner.
at 223,388 milesJacksonville, NC
STEERING
MY POWER STEERING KEPT CUTTING OUT. (BEEN DOING THIS FOR ABOUT 2 YEARS NOW) WHILE I WAS DRIVING TODAY THE WORST SITUATION HAPPENED. I WENT TO TURN AT AN INTERSECTION AND MID TURN THE POWER STEERING MESSAGE APPEARED AND MY STEERING WHEEL TIGHTENED AND STRAIGHTENED BACK OUT A LITTLE BIT. I WAS TRYING TO GET INTO THE TURN LANE BUT TO AVOID AN ACCIDENT I SPED UP TO MERGE WITH THE FARTHEST LANE AND UNFORTUNATELY I POPPED A TIRE AND BENT THE RIM. THIS NEEDS TO BE ADDRESSED BEFORE SOMEONE GETS KILLED. TO BE HONEST IM SCARED TO DRIVE MY OWN CAR AFTER TODAY.
NHTSA complaint #11415044 — an unverified report by a vehicle owner.
at 148,000 milesWorcester, MA
STEERING
INTERMITTENT ELECTRIC POWER STEERING LOSS DURING DRIVING, CAUSING MAJOR SAFETY ISSUE AS WELL AS DAMAGE TO STEERING COLUMN. VEHICLE LOST POWER STEERING WHILE I WAS DRIVING AND THE STEERING SHAFT SNAPPED CAUSING COMPLETE LOSS OF CONTROL.
NHTSA complaint #11407795 — an unverified report by a vehicle owner.
at 234,000 milesCrestview, FL
UNKNOWN OR OTHER
MY IGNITION WAS RECALLED BUT THE MECHANICS AT GM CRESTVIEW DIDN'T KNOW HOW TO RESET THE COMPUTER SO ALL MY LIGHTS STAYED ON FOR CHECK ENGINE. NOW MY IGNITION IS ACTING UP AND MY CAR WON'T TURN ON. IS IT STILL COVERED UNDER THE RECALL?
NHTSA complaint #11403703 — an unverified report by a vehicle owner.
at 66,000 milesMemphis, TN
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT THE KEY REMAINED SEIZED IN THE IGNITION WHEN THE VEHICLE WAS SHIFTED INTO PARK. THE CONTACT STATED THAT THE KEY SEIZED MIDWAY WHILE ATTEMPTING TO START THE VEHICLE. THE VEHICLE LOST ELECTRICAL POWER AND TOOK 15 TO 20 MINUTES BEFORE STARTING. THE CONTACT STATED THAT THERE WAS A CLICK BEFORE THE KEY WAS RELEASED. THE BATTERY AND ENGINE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT CALLED SATURN OF MEMPHIS (2420 COVINGTON PIKE, MEMPHIS, TN 38128) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO JIM KERAS AUTOMOTIVE (2000 COVINGTON PIKE, MEMPHIS, TN 38128). THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.
NHTSA complaint #11383801 — an unverified report by a vehicle owner.
371 S 2ND ST, PACrash1 injured
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED WHILE DRIVING AT SLOW SPEEDS, WHEN THE VEHICLE BEGAN TO STALL AND ANOTHER VEHICLE REAR ENDED HER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A CONCUSSION AND BACK INJURIES. THE CONTACT WAS TAKEN BY AN AMBULANCE TO SEEK MEDICAL ATTENTION AND ALSO SEEK PHYSICAL THERAPY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO REPAIR SHOP AND WAS NOT REPAIRED AT THAT MOMENT. THE CONTACT STATED THE VEHICLE HAD THE BATTERY WAS REPLACED PRIOR TO THE ACCIDENT. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11360823 — an unverified report by a vehicle owner.
at 75,000 milesVista, CA
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT THE KEY SEIZED IN THE IGNITION. THE CONTACT CALLED A LOCKSMITH WHO REMOVED THE KEY AND STATED THAT THE VEHICLE WAS SUBJECTED TO AN UNKNOWN RECALL. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED IN 2014 FOR AN UNKNOWN RECALL, FOR A SIMILAR FAILURE, AT THE WESELOH CHEVROLET DEALER LOCATED AT 5335 PASEO DEL NORTE, CARLSBAD, CA 92008. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THE RECALL WAS EXPIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,000.
NHTSA complaint #11350698 — an unverified report by a vehicle owner.
at 139,000 milesDuson, LA
POWER TRAIN
MY KEY SWITCH DOESN'T ALLOW ME TO REMOVE MY KEY WHEN I'M IN PARKED AND MY TRANSMISSION STRANDS AT TIMES AND MY CAR DOESN'T START ALL THE TIME WHEN I TRY TO START IT I HAVE TO SIT AND WAIT AWHILE BEFORE IT STARTS AGAIN I COULD BE SITTING IN THE DRIVE THRU ON PARKED WAITING TO TRAVEL AGAIN ON TH HE MAIN ROADWAY
NHTSA complaint #11342756 — an unverified report by a vehicle owner.
at 139,000 milesDuson, LA
ELECTRICAL SYSTEM
MY KEY SWITCH DOESN'T ALLOW ME TO REMOVE MY KEY WHEN I'M IN PARKED AND MY TRANSMISSION STRANDS AT TIMES AND MY CAR DOESN'T START ALL THE TIME WHEN I TRY TO START IT I HAVE TO SIT AND WAIT AWHILE BEFORE IT STARTS AGAIN I COULD BE SITTING IN THE DRIVE THRU ON PARKED WAITING TO TRAVEL AGAIN ON TH HE MAIN ROADWAY
NHTSA complaint #11342756 — an unverified report by a vehicle owner.
at 68,000 milesSaginaw, MI
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2003 SATURN ION. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER GM RECALL NUMBER: 14632 (SPECIAL COVERAGE ADJUSTMENT-UNABLE TO REMOVE KEY FROM IGNITION), NHTSA CAMPAIGN NUMBER: (N/A), IN DECEMBER OF 2013 AT SERRA CHEVROLET SAGINAW LOCATED AT 4200 BAY RD, SAGINAW, MI 48603, (989) 790-0800 HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO MCDONALD GMC LOCATED AT 5155 STATE ST, SAGINAW, MI 48603, (989) 319-4136, WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE IGNITION LOCK CYLINDER, HOUSING AND KEYS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 68,000.
NHTSA complaint #11325165 — an unverified report by a vehicle owner.
at 138,000 milesEL Paso, TXCrash2 injured
AIR BAGS
TL* THE CONTACT OWNED A 2003 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, ANOTHER VEHICLE IN THE OPPOSITE DIRECTION DROVE HEAD FIRST INTO HIS VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS FILED AT THE SCENE. THE CONTACT AND HIS SON WERE TREATED FOR INJURIES AT THE SCENE AND WERE TRANSPORTED TO A LOCAL HOSPITAL. THE CONTACT WAS TREATED FOR CHEST, NECK AND BACK INJURIES. THE CONTACT 'S SON SUSTAINED INJURIES TO HIS NECK AND HIS BACK. THE WHEREABOUTS OF THE OTHER DRIVER WERE UNKNOWN. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT TOW YARD. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 138,000.
NHTSA complaint #11311676 — an unverified report by a vehicle owner.
at 138,000 milesChicago, IL
STEERING
TL* THE CONTACT OWNS A 2003 SATURN ION. WHILE DRIVING AT LOW SPEEDS AND PARKING THE VEHICLE, THE STEERING WHEEL SEIZED. THE CONTACT ALSO MENTIONED THAT THE KEY WOULD NOT EJECT OUT OF THE IGNITION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL AND THE RECALLED PART WOULD NOT BE REPAIRED AGAIN. THE FAILURE MILEAGE WAS 138,000.
NHTSA complaint #11277091 — an unverified report by a vehicle owner.
at 138,000 milesChicago, IL
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2003 SATURN ION. WHILE DRIVING AT LOW SPEEDS AND PARKING THE VEHICLE, THE STEERING WHEEL SEIZED. THE CONTACT ALSO MENTIONED THAT THE KEY WOULD NOT EJECT OUT OF THE IGNITION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL AND THE RECALLED PART WOULD NOT BE REPAIRED AGAIN. THE FAILURE MILEAGE WAS 138,000.
NHTSA complaint #11277091 — an unverified report by a vehicle owner.
at 170,000 milesST. Johns, MI
UNKNOWN OR OTHER
KEY STICKS IN IGNITION, WONT COME OUT. KEY COMES OUT IN NEUTRAL AND DRIVE SOMETIMES. HAVE TO KEEP STARTING AND GOING FORWARD AND BACK THRU GEARS UNTIL IT RELEASES KEYS CONCERNED ABOUT WEAR/DAMAGE ON ALL COMPONTS INVOLED. WAS TOLD TO DISCONNECT BATTERY TO RELEASE KEYS. KEYS COME OUT WHEN BATTY IS DEAD. BATTERY IN TRUNK, TRUNK FULL. WAS TOLD AND SHOWN VIDEOS ABOUT IGNITION/IGNITION LOCK CYLINDER AND GEAR SHIFT AREA REPAIR RECALL. NEED RECALL INFO, LETTER AND RECALL CODE NUMBERS. MY VEHICLE IS STATIONARY WHEN IGNITION NOT RELEAAING. I BOUGHT THE CAR 8/2018. THE PREVIOUS OWENER TOLD ME ABOUT THIS MALFUNCTION. IT STRANDS ME SOMETIMES AND I NEED A JUMP START. TIRED OF MESSING WITH IT. IT IS EXTREMELY INCONVENIENT.
NHTSA complaint #11246511 — an unverified report by a vehicle owner.
at 110,000 milesArkport, NY
STEERING
THE POWER STEERING SUDDENLY STOPPED WORKING.
NHTSA complaint #11202666 — an unverified report by a vehicle owner.