Owners have filed 61 complaints
about the 2011 Scion XB with NHTSA between 2010 and 2023.
The largest single group is the airbags.
Across this model's run it ranks 7 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 22
Against the median year of the Scion XB. 50 means typical for this
model; 100 means roughly double.
Severity — 93
18% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 32
19% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
14.8%
1,000 – 9,999 miles
14.8%
25,000 – 49,999 miles
314.3%
50,000 – 74,999 miles
838.1%
100,000 – 149,999 miles
628.6%
150,000+ miles
29.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2010peak 6Dec 2023
NHTSA investigations into the 2011 Scion XB
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
Recalls on the 2011 Scion XB
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
19V741000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
19V005000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Toyota is also recalling certain 2011-2013 Toyota Corolla, Corolla Matrix, Lexus IS250, IS350, 2011-2016 4Runner, 2011-2015 Scion xB, Lexus IS350C, IS250C, 2011-2014 Toyota Sienna, Lexus IS-F, 2011-2017 Lexus GX460, and 2011-2012 Lexus ES350 vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Toyota is also recalling certain 2010-2013 Toyota Corolla, Corolla Matrix, Lexus IS350, 2010-2016 4Runner, 2010-2013 Lexus IS250, 2010-2015 Scion xB, Lexus IS350C, IS250C, 2010-2017 Lexus GX460, 2010-2014 Lexus
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
18E091000
SERVICE BRAKES, HYDRAULIC
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain Toyota Racing Development (TRD) brake kits, part numbers PTR09-21111 and PTR09-52080, sold by Toyota as an optional accessory for model year 2008-2015 Scion xB, and 2011-2016 Scion tC vehicles. Over time, the brake hoses in these kits may fatigue and fail.
Risk: Failure of a brake hose will reduce braking performance and increase the risk of a crash.
16V340000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever register
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
15V689000
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
Risk: If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
13V123000
EQUIPMENT:OTHER:LABELS
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
Risk: An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202172355,683 units in Canada
Electrical
Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.
Recall 2019008376,282 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: Owners will be notified by mail and instructed to take their vehicle to a dealer to have the passenger-front airbag inflator or airbag module replaced. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.
Recall 201852439 units in Canada
Brakes
On certain vehicles equipped with the accessory Toyota Racing Development (TRD) Brake Kit, the stainless steel braided front brake hoses could fatigue over time, causing them to leak. A sudden brake fluid leak could result in longer braking distances, increasing the risk of a crash causing injury and/or damage to property. Correction: Dealers will the remove the TRD Brake Kit and replace it with a standard equipment brake kit for that vehicle model.
Recall 2015493315,091 units in Canada
Electrical
On certain vehicles, inconsistent application of grease during the manufacturing process could cause the driver's side power window master switch to stick or become inoperative due to electrical contact point wear. This could cause debris to accumulate between the contact points, potentially resulting in an electrical short circuit. If a short circuit occurs, the switch assembly may overheat, produce smoke, melt and/or potentially lead to a fire causing injury and/or property damage. Correction: Dealers will inspect the driver's power window master switch and apply a specialized grease that inhibits heat build-up, or replace the power window master switch circuit board, as necessary. Note: This is an expansion of recall 2012-338.
Recall 20111049 units in Canada
Label
Certain vehicles fail to conform to Canada Motor Vehicle Safety Standard 110 - Tire Selection and Rims. These vehicles may have been equipped with accessory alloy wheels and tires prior to delivery to the customer. The specifications and recommended tire inflation pressures for the original equipment wheel and tire sizes, and the accessory wheel and tire size, are different. A replacement tire loading placard may not have been provided when the accessory wheels and tires were installed. Correction: Dealers will install a replacement tire loading placard.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 120,000 milesLAS Vegas, NVFire
AIR BAGS
I WAS DRIVING 65MPH ON THE FREEWAY SOUNDED LIKE PARTS OF THE ENGINE WERE FALLING OUT OF THE CAR. IMMEDIATELY EXITED THE FREEWAY. THE CAR DIED. MY SON AND I PUSHED THE SMOKING VEHICLE 200 FEET TO A APARTMENT COMPLEX ENTRANCE. THE VEHICLE THEN IGNITED IN FLAMES, AND I CALLED 911.
NHTSA complaint #11169875 — an unverified report by a vehicle owner.
at 120,000 milesLAS Vegas, NVFire
STRUCTURE:BODY
I WAS DRIVING 65MPH ON THE FREEWAY SOUNDED LIKE PARTS OF THE ENGINE WERE FALLING OUT OF THE CAR. IMMEDIATELY EXITED THE FREEWAY. THE CAR DIED. MY SON AND I PUSHED THE SMOKING VEHICLE 200 FEET TO A APARTMENT COMPLEX ENTRANCE. THE VEHICLE THEN IGNITED IN FLAMES, AND I CALLED 911.
NHTSA complaint #11169875 — an unverified report by a vehicle owner.
at 120,000 milesLAS Vegas, NVFire
ENGINE
I WAS DRIVING 65MPH ON THE FREEWAY SOUNDED LIKE PARTS OF THE ENGINE WERE FALLING OUT OF THE CAR. IMMEDIATELY EXITED THE FREEWAY. THE CAR DIED. MY SON AND I PUSHED THE SMOKING VEHICLE 200 FEET TO A APARTMENT COMPLEX ENTRANCE. THE VEHICLE THEN IGNITED IN FLAMES, AND I CALLED 911.
NHTSA complaint #11169875 — an unverified report by a vehicle owner.
at 153,000 milesGlendale, AZCrash1 injured
SERVICE BRAKES
TL* THE CONTACT OWNED A 2011 SCION XB. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. THE CONTACT SUFFERED A MINOR EAR INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE CONTACT CALLED AN AUTO FINANCE COMPANY, BUT THEY DID NOT ASSIST. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 153,000. THE VIN WAS UNKNOWN.
NHTSA complaint #11164247 — an unverified report by a vehicle owner.
at 27,800 milesLand O' Lakes, FLCrash2 injured
AIR BAGS
"TAKATA RECALL". 2011 XB TRAVELING SOUTH ON COLLIER PARKWAY. ACCELERATED TO APPROXIMATELY 45 MPH. FROM PARKWAY. OLDER DODGE VAN IN FRONT SLAMS ON BRAKES. I SLAM ON BRAKES AND 2011 XB EXHIBITS INSTANTANEOUS ACCELERATION. COMING UP ON BACK OF DODGE VAN SWERVE LEFT ONTO RAISED MEDIAN. TREES IN MEDIAN 2011 XB STILL ACCELERATING GOING DOWN INTO NORTHBOUND LANES. COMING UP ON 2005 CHEVY ASTRO VAN. WE BOTH SWERVE AND DRIVER SIDE REAR CORNER OF EACH VEHICLE COLLIDE. 2011 SCION XB NOW BACK ON MEDIAN. 2011 SCION XB STILL ACCELERATING COMING UP ON INTERSECTION OF WEEKS BLVD. AND COLLIER PARKWAY. 2015 HYUNDAI SANTA FE ENTERS INTERSECTION ON GREEN FROM WEEKS BLVD. HEADING NOTHBOUND. 2011 SCION XB STILL ACCELERATING ENTERS INTERSECTION AND STRIKES 2015 HYUNDAI SANTA FE. FRONT OF 2011 SCION XB HITS DRIVER SIDE OF 2015 HYUNDAI SANTE FE. 201 SCION XB TAKATA AIRBAG DEPLOYS. METAL SKINS DRIVER'S NOSE. SCION DRIVER SUSTAINS;BRUISED RIBS, FRACTURED LEFT KNEE WITH TORN MINISCUS, BRUISED RIGHT KNEE TORN CARTILAGE. HYUNDAI SANTA FE DRIVER SUSTAINS HEAD INJURY ON RIGHT SIDE.2011 SCION XB TOTALLED. ON SALVAGE HOLD GEICO SALVAGE LOT TAMPA FLORIDA. DRIVER OF 2011 SCION XB ISSUED CITATIONS "CARELESS DRIVING" AND "FAILURE TO STOP AT STEADY RED SIGNAL" BY FHP OFFICER,. SCION XB DRIVER REQUESTED DRUG/ALCOHOL TEST. REFUSED BY FHP OFFICER. THE EVENTS RELAYED ABOVE HAPPENED WITHIN SECONDS. DRIVER CAUGHT OFF GUARD/STUNNED BY VEHICLE RESPONSE. CONCENTRATED ON STEERING VEHICLE AWAY FROM COLLISIONS. 2011 SCION XB RECENTLY PURCHASED AND STILL UNDER WARRANTY FROM CARMAX TAMPA FLORIDA. ONE WEEK PRIOR TO ACCIDENT, 2011 SCION XB WAS IN CARMAX SERVICE DUE TO ENGINE OIL OVERFILL BY 1 INCH ON DIPSTICK.
NHTSA complaint #10990744 — an unverified report by a vehicle owner.
at 27,800 milesLand O' Lakes, FLCrash2 injured
VEHICLE SPEED CONTROL
"TAKATA RECALL". 2011 XB TRAVELING SOUTH ON COLLIER PARKWAY. ACCELERATED TO APPROXIMATELY 45 MPH. FROM PARKWAY. OLDER DODGE VAN IN FRONT SLAMS ON BRAKES. I SLAM ON BRAKES AND 2011 XB EXHIBITS INSTANTANEOUS ACCELERATION. COMING UP ON BACK OF DODGE VAN SWERVE LEFT ONTO RAISED MEDIAN. TREES IN MEDIAN 2011 XB STILL ACCELERATING GOING DOWN INTO NORTHBOUND LANES. COMING UP ON 2005 CHEVY ASTRO VAN. WE BOTH SWERVE AND DRIVER SIDE REAR CORNER OF EACH VEHICLE COLLIDE. 2011 SCION XB NOW BACK ON MEDIAN. 2011 SCION XB STILL ACCELERATING COMING UP ON INTERSECTION OF WEEKS BLVD. AND COLLIER PARKWAY. 2015 HYUNDAI SANTA FE ENTERS INTERSECTION ON GREEN FROM WEEKS BLVD. HEADING NOTHBOUND. 2011 SCION XB STILL ACCELERATING ENTERS INTERSECTION AND STRIKES 2015 HYUNDAI SANTA FE. FRONT OF 2011 SCION XB HITS DRIVER SIDE OF 2015 HYUNDAI SANTE FE. 201 SCION XB TAKATA AIRBAG DEPLOYS. METAL SKINS DRIVER'S NOSE. SCION DRIVER SUSTAINS;BRUISED RIBS, FRACTURED LEFT KNEE WITH TORN MINISCUS, BRUISED RIGHT KNEE TORN CARTILAGE. HYUNDAI SANTA FE DRIVER SUSTAINS HEAD INJURY ON RIGHT SIDE.2011 SCION XB TOTALLED. ON SALVAGE HOLD GEICO SALVAGE LOT TAMPA FLORIDA. DRIVER OF 2011 SCION XB ISSUED CITATIONS "CARELESS DRIVING" AND "FAILURE TO STOP AT STEADY RED SIGNAL" BY FHP OFFICER,. SCION XB DRIVER REQUESTED DRUG/ALCOHOL TEST. REFUSED BY FHP OFFICER. THE EVENTS RELAYED ABOVE HAPPENED WITHIN SECONDS. DRIVER CAUGHT OFF GUARD/STUNNED BY VEHICLE RESPONSE. CONCENTRATED ON STEERING VEHICLE AWAY FROM COLLISIONS. 2011 SCION XB RECENTLY PURCHASED AND STILL UNDER WARRANTY FROM CARMAX TAMPA FLORIDA. ONE WEEK PRIOR TO ACCIDENT, 2011 SCION XB WAS IN CARMAX SERVICE DUE TO ENGINE OIL OVERFILL BY 1 INCH ON DIPSTICK.
NHTSA complaint #10990744 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Grayson, GA
UNKNOWN OR OTHER
I purchased my 2011Scion XB 09/08/2010 and in the last 12 months, my scion XB has been burning oil extremely fast. I have to add oil to the vehicle approximately every 4-5 weeks. I’ve taken it to the the Toyota dealership and was advised that the only way to fix the issue is by getting a new engine. Also, every time I break, there is a grinding sound even if with new break pads, and the steering column shakes. The tires sensors have malfunctioned because even after having the tires professionally replaced or filled, the light never goes off. Lastly, the vehicle door sensors are also not working properly.
NHTSA complaint #11558834 — an unverified report by a vehicle owner.
Grayson, GA
ENGINE
I purchased my 2011Scion XB 09/08/2010 and in the last 12 months, my scion XB has been burning oil extremely fast. I have to add oil to the vehicle approximately every 4-5 weeks. I’ve taken it to the the Toyota dealership and was advised that the only way to fix the issue is by getting a new engine. Also, every time I break, there is a grinding sound even if with new break pads, and the steering column shakes. The tires sensors have malfunctioned because even after having the tires professionally replaced or filled, the light never goes off. Lastly, the vehicle door sensors are also not working properly.
NHTSA complaint #11558834 — an unverified report by a vehicle owner.
Grayson, GA
SERVICE BRAKES
I purchased my 2011Scion XB 09/08/2010 and in the last 12 months, my scion XB has been burning oil extremely fast. I have to add oil to the vehicle approximately every 4-5 weeks. I’ve taken it to the the Toyota dealership and was advised that the only way to fix the issue is by getting a new engine. Also, every time I break, there is a grinding sound even if with new break pads, and the steering column shakes. The tires sensors have malfunctioned because even after having the tires professionally replaced or filled, the light never goes off. Lastly, the vehicle door sensors are also not working properly.
NHTSA complaint #11558834 — an unverified report by a vehicle owner.
Fallbrook, CA
STEERING
The steering becomes hard to control after being on the highway for around 40-60 mins. It is hard to keep the vehicle on track because the steering is "sticky" and it takes more force to keep the vehicle in its lane, hence we wander within the lane and appear to be either drunk or not in full control. The problem is intermittent but does occur at various degrees on any given day. We are afraid there will be an accident when we cannot control correctly.
NHTSA complaint #11529194 — an unverified report by a vehicle owner.
at 56,500 milesORO Valley, AZ
STRUCTURE:BODY
DEFECTIVE REAR HATCH LATCH. FREQUENTLY SHOWS TO BE UNLATCHED DESPITE BEING LATCHED. CAN'T TELL IF A DOOR IS UNLATCHED SINCE IT IS ONE INDICATOR FOR ALL DOORS ON THE INSTRUMENT PANEL. HAPPENS MOST FREQUENTLY WHEN HOT OR IF THE SUN SHINES ON REAR OF CAR. INDICATES UNLATCHED PARKED OR IN MOTION.
NHTSA complaint #11302793 — an unverified report by a vehicle owner.
Hollidaysburg, PA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000(AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. FIORE TOYOTA (1000 S LOGAN BLVD, HOLLIDAYSBURG, PA 16648, (814) 247-0102) WAS CONTACTED AND STATED THAT PARTS WERE NOT AVAILABLE AND THEY DID NOT KNOW WHEN THEY WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11282466 — an unverified report by a vehicle owner.
at 106,000 milesJacksonville, FL
ENGINE
"OIL COMP RECALL" WENT TO MY LOCAL TOYOTA DEALERSHIP TALKED TO THE ASSTI SERVICE MANAGER AND WAS TOLD I COULD NOT DO THE RECALL THERE THAT I WOULD HAVE TO GO BACK TO THE PLACE THAT FIRST TESTED IT. I BOUGHT THE CAR AND IT WAS TESTED IN ALABAMA I LIVE IN FL. WENT TO THE TOYOTA DEALERSHIP AND THEY SAID IT WAS IN FINAL STAGES THAT THEY JUAT HAVE TO PREFORM THE RECALL THE FINAL STEP. WHICH IS THE WORK. THE ASSTI MANAGER WAS VERY VERY RUDE AND TOLD ME ID HAVE TO GO TO ALABAMA TO GET IT DONE. I AM LOSIBG ATLEAAT 2 QTS OR MORE OF OIL EVERY 2 WEEKS. THIS IS CAUSING ALOT OF ISSUES RUNNING WISE. MY CAT CONVERTER WENT OUT DUE TO THIS AS WELL. I WANT TO GET IT DONE AS SOON AS POSSIBLE CAUSE I HAVE A LITTLE GIRL AND ITS MY DAILY AND I DONT WANT SOMETHING TO HAPPEN.
NHTSA complaint #11196579 — an unverified report by a vehicle owner.
at 120,000 milesLAS Vegas, NVFire
AIR BAGS
I WAS DRIVING 65MPH ON THE FREEWAY SOUNDED LIKE PARTS OF THE ENGINE WERE FALLING OUT OF THE CAR. IMMEDIATELY EXITED THE FREEWAY. THE CAR DIED. MY SON AND I PUSHED THE SMOKING VEHICLE 200 FEET TO A APARTMENT COMPLEX ENTRANCE. THE VEHICLE THEN IGNITED IN FLAMES, AND I CALLED 911.
NHTSA complaint #11169875 — an unverified report by a vehicle owner.
at 120,000 milesLAS Vegas, NVFire
STRUCTURE:BODY
I WAS DRIVING 65MPH ON THE FREEWAY SOUNDED LIKE PARTS OF THE ENGINE WERE FALLING OUT OF THE CAR. IMMEDIATELY EXITED THE FREEWAY. THE CAR DIED. MY SON AND I PUSHED THE SMOKING VEHICLE 200 FEET TO A APARTMENT COMPLEX ENTRANCE. THE VEHICLE THEN IGNITED IN FLAMES, AND I CALLED 911.
NHTSA complaint #11169875 — an unverified report by a vehicle owner.
at 120,000 milesLAS Vegas, NVFire
ENGINE
I WAS DRIVING 65MPH ON THE FREEWAY SOUNDED LIKE PARTS OF THE ENGINE WERE FALLING OUT OF THE CAR. IMMEDIATELY EXITED THE FREEWAY. THE CAR DIED. MY SON AND I PUSHED THE SMOKING VEHICLE 200 FEET TO A APARTMENT COMPLEX ENTRANCE. THE VEHICLE THEN IGNITED IN FLAMES, AND I CALLED 911.
NHTSA complaint #11169875 — an unverified report by a vehicle owner.
at 153,000 milesGlendale, AZCrash1 injured
SERVICE BRAKES
TL* THE CONTACT OWNED A 2011 SCION XB. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DEPLOYED. THE CONTACT SUFFERED A MINOR EAR INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE CONTACT CALLED AN AUTO FINANCE COMPANY, BUT THEY DID NOT ASSIST. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 153,000. THE VIN WAS UNKNOWN.
NHTSA complaint #11164247 — an unverified report by a vehicle owner.
at 70,000 milesSAN Francisco, CA
UNKNOWN OR OTHER
I BELIEVE WHAT HAPPENED TO MY CAR IS RELATED TO THE PROBLEM DESCRIBED IN TSB NO. SB0024-11R2. HTTPS://WWW.CARS.COM/ARTICLES/2007-2015-SCION-TC-XB-PISTON-ISSUE-1420682965001/. A FRIEND WHO SELLS CARS SENT ME THAT LINK SAT JULY 21. I HAD NO PRIOR KNOWLEDGE SUCH AN ISSUE EXISTED AND THAT BULLETIN WAS DATED 12.22.2015. ABOUT 2 WEEKS AGO, MY CAR SUDDENLY STARTED HAVING PROBLEMS ACCELERATING FROM THE MOMENT I TURNED IT ON AND PULLED AWAY FROM THE CURB AND THROUGHOUT THE DAY DRIVING MOSTLY ON CITY STREETS. (95% OF MY DRIVING IS ON CITY STREETS A SHORT DISTANCE FROM HOME. I AM A PROFESSIONAL DOG WALKER AND PICK UP CLIENTS' DOGS AND TAKE THEM TO CITY PARKS FOR OFF LEASH WALKS & HIKES). AFTER A FEW DAYS OF THIS, I CALLED SF TOYOTA IN DALY CITY WHERE I HAVE BROUGHT MY CAR IN FOR REGULAR SERVICING THE ENTIRE TIME SINCE PURCHASE IN MARCH 2014. I HAD TO WAIT OVER A WEEK FOR THE SOONEST APPOINTMENT THE DAY I BROUGHT MY CAR IN, IT STARTED SMOKING ON THE FREEWAY AND SHUT OFF. I CALLED A TOW TRUCK. 2 DAYS LATER, ON FRIDAY JULY 25, 2018, TOYOTA INFORMED ME THERE WAS A HOLE IN MY ENGINE AND THEY HAVE NO IDEA HOW IT COULD HAVE GOTTEN THERE. I WENT IN THE FOLLOWING DAY TO RETRIEVE BELONGINGS FROM MY CAR AND SPOKE WITH SERVICE MANAGER RAY. HE SHOWED ME THE HOLE AND A PART OF MY ENGINE THAT CAME OFF AND WAS FOUND UNDER THE HOOD SOMEWHERE, CAUSING THE HOLE- THE CONNECTING ROD. THE CONNECTING ROD WAS GOUGHED UP PRETTY BADLY AND I SAW ANOTHER PIECE OF IT STUCK DOWN SOMEWHERE. THE HOLE HAD WHAT LOOKED LIKE METAL SHAVINGS IN IT AND I ASKED IF THAT WAS WHY THE ROD WAS GOUGHED UP AND IF THAT'S WHAT THE METAL SHAVINGS WERE FROM AND RAY NODDED YES AND SAID MOST LIKELY YES. HE TOLD ME IF I WANTED TO TRY AND GET ANY ASSISTANCE FROM TOYOTA, I WOULD HAVE TO PAY $2-3K TO HAVE THEM REMOVE AND INSPECT MY ENGINE AND THAT THERE WOULD BE NO GUARANTEE THEY WOULD HELP.
NHTSA complaint #11113498 — an unverified report by a vehicle owner.
at 70,000 milesSAN Francisco, CA
ENGINE
I BELIEVE WHAT HAPPENED TO MY CAR IS RELATED TO THE PROBLEM DESCRIBED IN TSB NO. SB0024-11R2. HTTPS://WWW.CARS.COM/ARTICLES/2007-2015-SCION-TC-XB-PISTON-ISSUE-1420682965001/. A FRIEND WHO SELLS CARS SENT ME THAT LINK SAT JULY 21. I HAD NO PRIOR KNOWLEDGE SUCH AN ISSUE EXISTED AND THAT BULLETIN WAS DATED 12.22.2015. ABOUT 2 WEEKS AGO, MY CAR SUDDENLY STARTED HAVING PROBLEMS ACCELERATING FROM THE MOMENT I TURNED IT ON AND PULLED AWAY FROM THE CURB AND THROUGHOUT THE DAY DRIVING MOSTLY ON CITY STREETS. (95% OF MY DRIVING IS ON CITY STREETS A SHORT DISTANCE FROM HOME. I AM A PROFESSIONAL DOG WALKER AND PICK UP CLIENTS' DOGS AND TAKE THEM TO CITY PARKS FOR OFF LEASH WALKS & HIKES). AFTER A FEW DAYS OF THIS, I CALLED SF TOYOTA IN DALY CITY WHERE I HAVE BROUGHT MY CAR IN FOR REGULAR SERVICING THE ENTIRE TIME SINCE PURCHASE IN MARCH 2014. I HAD TO WAIT OVER A WEEK FOR THE SOONEST APPOINTMENT THE DAY I BROUGHT MY CAR IN, IT STARTED SMOKING ON THE FREEWAY AND SHUT OFF. I CALLED A TOW TRUCK. 2 DAYS LATER, ON FRIDAY JULY 25, 2018, TOYOTA INFORMED ME THERE WAS A HOLE IN MY ENGINE AND THEY HAVE NO IDEA HOW IT COULD HAVE GOTTEN THERE. I WENT IN THE FOLLOWING DAY TO RETRIEVE BELONGINGS FROM MY CAR AND SPOKE WITH SERVICE MANAGER RAY. HE SHOWED ME THE HOLE AND A PART OF MY ENGINE THAT CAME OFF AND WAS FOUND UNDER THE HOOD SOMEWHERE, CAUSING THE HOLE- THE CONNECTING ROD. THE CONNECTING ROD WAS GOUGHED UP PRETTY BADLY AND I SAW ANOTHER PIECE OF IT STUCK DOWN SOMEWHERE. THE HOLE HAD WHAT LOOKED LIKE METAL SHAVINGS IN IT AND I ASKED IF THAT WAS WHY THE ROD WAS GOUGHED UP AND IF THAT'S WHAT THE METAL SHAVINGS WERE FROM AND RAY NODDED YES AND SAID MOST LIKELY YES. HE TOLD ME IF I WANTED TO TRY AND GET ANY ASSISTANCE FROM TOYOTA, I WOULD HAVE TO PAY $2-3K TO HAVE THEM REMOVE AND INSPECT MY ENGINE AND THAT THERE WOULD BE NO GUARANTEE THEY WOULD HELP.
NHTSA complaint #11113498 — an unverified report by a vehicle owner.
Santa Rosa, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V3400000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BILL WRIGHT TOYOTA AT (661) 398-8697 (5100 GASOLINE ALLEY DR, BAKERSVILLE, CA 93313) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT THEN CALLED NORTH BAKERSFIELD TOYOTA AT (661) 615-1100 (19651 INDUSTRY PKWY DR, BAKERSFIELD, CA 93308) WHERE IT WAS ALSO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11033292 — an unverified report by a vehicle owner.
Sacramento, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MAITA TOYOTA OF SACRAMENTO (2500 AUBURN BLVD, SACRAMENTO, CA 95821 (800) 640-6248) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11023546 — an unverified report by a vehicle owner.
at 65,000 milesLeander, TX
AIR BAGS
TAKATA RECALL. HAVE RECEIVED SEVERAL NOTICES, BUT MY LOCAL DEALERSHIP SAYS MY VEHICLE IS NOT YET BEEN SUPPLIED WITH REPLACEMENT PARTS. TOYOTA RECOMMENDS THAT NO ONE RIDE IN THE FRONT PASSENGER SEAT. THE VEHICLE IS NOW 6 YEARS OLD AND 100,000 + MILES. NHRSA RECALL 16V-340.
NHTSA complaint #11022831 — an unverified report by a vehicle owner.
Clovis, CA
AIR BAGS
TL* THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MICHAEL TOYOTA IN FRESNO, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WOULD BE A PROJECTED REMEDY FOR THE RECALL BY SEPTEMBER OF 2017. IN ADDITION, THE MANUFACTURER PROVIDED THE CONTACT WITH CASE NUMBER: 1707261577. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11022115 — an unverified report by a vehicle owner.
Winter Haven, FL
AIR BAGS
NO AIR BAG REPLACEMENTS AVAILABLE SINCE RECALL NOTICE
NHTSA complaint #11021159 — an unverified report by a vehicle owner.
SAN Francisco, CA
AIR BAGS
TAKATA RECALL TOYOTA IS NOT DOING ENOUGH TO EXPEDITE THE RECALL OF THE AFFECTED VEHICLES. IT HAS BEEN OVER A YEAR SINCE I RECEIVED A RECALL NOTICE FOR THE PASSENGER AIRBAG AND IT'S STILL LISTED AS HAVING NO REMEDY AVAILABLE EVEN THOUGH I AM LISTED IN A PRIORITY ZONE A. THIS IS RIDICULOUS. NHTSA, PLEASE PRESSURE TOYOTA AND TAKATA INTO EXPEDITING THIS DANGEROUS AND LIFE THREATENING RECALL FOR THE SAKE OF EVERYBODY'S SAFETY.
NHTSA complaint #11020256 — an unverified report by a vehicle owner.
Winchester, CA
AIR BAGS
TAKATA RECALL. MY SCION XB IS MAIN CAR FOR USE WITH MY CHILDREN AND FAMILY. IT'S USED AS MEANS OF TRANSPORTATION TO AND FROM SCHOOL. I WAS INFORMED OF THE RECALL LAST YEAR AND STILL HAVE NOT HEARD ON WHEN THIS WILL GET FIXED. IT IS A MAJOR SAFETY CONCERN ESPECIALLY WHEN I'M TRANSPORTING CHILDREN AND IT IS IMPOSSIBLE TO NOT GO ANYWHERE WITHOUT USING THE PASSENGER SIDE SINCE ALL SEATS ARE BEING USED WHEN DRIVING WITH FAMILY. I FEEL THE RECALL HAS NOT BEEN HANDLED IN A TIMELY MANNER AND I FEAR FOR WHAT MAY HAPPEN IF AN ACCIDENT DOES TAKE PLACE. IT IS SAID THAT DRIVERS SHOULD ARRANGE TO HAVE AIRBAGS REPLACED AS SOON AS POSSIBLE HOWEVER I HAVE NOT BEEN CONTACTED NOR CAN I FIND ANY INFO ON WHEN MY MAKE AND MODEL WILL HAVE THIS ISSUE SOLVED.
NHTSA complaint #11020206 — an unverified report by a vehicle owner.
Katy, TX
AIR BAGS
" TAKATA RECALL" I DO NOT FEEL COMFORT DRIVING THIS CAR ,WITH A DEFECTIVE AIRBAG. I HAVE TRIED TO GET A CAR FROM TOYOTA,THEY TELL ME THAT ,I HAVE TO GET ONE FROM ENTERPRISE.I DO NOT USE CREDIT CARD,IS THERE ANYWAY ,I COULD GET A LOANER CAR UNTIL THE AIRBAG IS FIX.THIS HAS BEEN GOING FOR OVER YEAR NOW.I NEED TRANSPORTATION.
NHTSA complaint #11019555 — an unverified report by a vehicle owner.
Chulavista, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO TOYOTA OF EL CAJON LOCATED IN SANTEE, CA, BUT THE PART FOR THE REPAIR WAS NOT AVAILABLE. THERE WAS NO SOLUTION FOR THE AIR BAG REPLACEMENT. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.
NHTSA complaint #11015242 — an unverified report by a vehicle owner.
Katy, TX
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER ADVISED THE CONTACT TO START THE PROCESS FOR A LOANER VEHICLE UNTIL THE PARTS BECAME AVAILABLE. THE DEALER (DON MCGILL TOYOTA, 11800 KATY FWY, HOUSTON, TX 77079, (281) 496-2000) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11012057 — an unverified report by a vehicle owner.
at 131,733 milesRiverview, FL
AIR BAGS
TAKATA RECALL. LONGSTANDING RECALL THAT HAS NOT BEEN RESOLVED AND I AM WORRIED ABOUT THE SAFETY OF MYSELF AND FAMILY, LIVING IN RIVERVIEW FL 33578.
NHTSA complaint #11006401 — an unverified report by a vehicle owner.
at 63,248 milesLouisville, KY
ENGINE
TL* THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER REGARDING EXCESSIVE OIL CONSUMPTION. THE CONTACT STATED THAT HE CHANGED THE OIL HIMSELF AND DISCOVERED THAT THE VEHICLE WAS MISSING TWO QUARTS OF OIL. THE VEHICLE WAS TAKEN TO JEFF WYLER TOYOTA OF CLARKSVILLE (808 E LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129 (812) 284-2277) WHERE AN OIL CONSUMPTION TEST WAS PERFORMED. THE RESULTS SHOWED NO EXCESSIVE OIL CONSUMPTION ISSUE. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL MONTHS LATER FOR A ROUTINE OIL CHANGE AND IT WAS DISCOVERED THAT THE OIL WAS TWO QUARTS LOW. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,248.
NHTSA complaint #11002522 — an unverified report by a vehicle owner.