Owners have filed 109 complaints
about the 2002 Subaru Forester with NHTSA between 2001 and 2019.
The largest single group is the acceleration & cruise control.
Across this model's run it ranks 20 of 29 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 18
Against the median year of the Subaru Forester. 50 means typical for this
model; 100 means roughly double.
Severity — 100
34.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 48
28% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2002 compares with every other Subaru Forester
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
11.7%
10,000 – 24,999 miles
1016.7%
25,000 – 49,999 miles
915.0%
50,000 – 74,999 miles
711.7%
75,000 – 99,999 miles
610.0%
100,000 – 149,999 miles
1016.7%
150,000+ miles
1728.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2001peak 5Oct 2019
Recalls on the 2002 Subaru Forester
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
02V282000
POWER TRAIN:AUTOMATIC TRANSMISSION
CERTAIN SPORT UTILITY AND PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS WERE PRODUCED WITH AN IMPROPERLY MANUFACTURED TRANSMISSION PARKING ROD. WHEN THE TRANSMISSION SELECTOR LEVER IS PLACED IN THE "P" (PARK) POSITION, THE TRANSMISSION PARK MECHANISM, THAT IS INTENDED TO HOLD YOUR VEHICLE, MAY NOT ENGAGE.
Risk: THE VEHICLE COULD THEN MOVE/ROLL WITHOUT PRIOR WARNING, INCREASING THE RISK OF A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200220011,597 units in Canada
Powertrain
On certain vehicles equipped with automatic transmissions, the parking pawl actuating rod ("parking rod") spring retainer may be defective. The parking pawl may not engage the parking gear fully and could cause the vehicle to move if the parking brake is not applied. Correction: Dealers will replace the automatic transmission parking rod assembly. Replacement parts will not be available until January 2003.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 35,311 milesGreensboro, NCCrash2 injured
AIR BAGS
6/15/2009 I WAS HEADED HOME AT A RATE OF ~20-25 MPH ON PISGAH CHURCH RD AS I WAS APPROACHING WHERE I TURN RIGHT ONTO LAWNDALE AVE AND I REAR ENDED A VEHICLE WHICH WAS PUSHED FORWARD REAR ENDING A 2ND VEHICLE TO THE TUNE OF $16,183.57 ERIE INSURANCE CHARGE (CLAIM # 010910179459) AND 3 NASTY POINTS. I WAS UNINJURED AND CONTACTED THE GREENSBORO POLICE DEPARTMENT. THE ARRIVING OFFICER AND THE GREENSBORO FIRE DEPT BOTH EXPRESSED SURPRISE THAT THE AIR BAG DID NOT OPERATE. I'M A NURSE & WAS COMING HOME FROM WORKING THE NIGHT SHIFT. THE POLICE OFFICER TOLD ME "I'M NOT GOING TO WRITE YOU A TICKET (A PROFESSIONAL COURTESY, I THINK) BECAUSE YOUR INSURANCE COMPANY IS GOING TO REAM YOU."
NHTSA complaint #10965799 — an unverified report by a vehicle owner.
at 35,311 milesGreensboro, NCCrash2 injured
STRUCTURE:BODY
6/15/2009 I WAS HEADED HOME AT A RATE OF ~20-25 MPH ON PISGAH CHURCH RD AS I WAS APPROACHING WHERE I TURN RIGHT ONTO LAWNDALE AVE AND I REAR ENDED A VEHICLE WHICH WAS PUSHED FORWARD REAR ENDING A 2ND VEHICLE TO THE TUNE OF $16,183.57 ERIE INSURANCE CHARGE (CLAIM # 010910179459) AND 3 NASTY POINTS. I WAS UNINJURED AND CONTACTED THE GREENSBORO POLICE DEPARTMENT. THE ARRIVING OFFICER AND THE GREENSBORO FIRE DEPT BOTH EXPRESSED SURPRISE THAT THE AIR BAG DID NOT OPERATE. I'M A NURSE & WAS COMING HOME FROM WORKING THE NIGHT SHIFT. THE POLICE OFFICER TOLD ME "I'M NOT GOING TO WRITE YOU A TICKET (A PROFESSIONAL COURTESY, I THINK) BECAUSE YOUR INSURANCE COMPANY IS GOING TO REAM YOU."
NHTSA complaint #10965799 — an unverified report by a vehicle owner.
at 160,823 milesSAN Jose, CACrash
VEHICLE SPEED CONTROL
I HAD STOPPED MY FORESTER IN THE LEFT HAND TURN LANE ABOUT 3 TO 5 FEET BEHIND ANOTHER VEHICLE WHILE WAITING FOR THE SIGNAL TO CHANGE FROM RED TO THE GREEN ARROW. I PUT MY VEHICLE INTO PARK AND TOOK MY FOOT OFF THE BRAKE. I TURNED TO CHECK THE POCKET OF MY JACKET IN THE REAR SEAT. I TURNED BACK IN THE DRIVING DIRECTION, PUT MY FOOT ON THE BRAKE AND MOVED THE AUTOMATIC GEAR SHIFT INTO THE DRIVE POSITION. MY CAR SURGED FORWARD WITH THE ENGINE RACING AND HIT THE VEHICLE IN FRONT OF ME. I COULD NOT CONTROL THE SPEED WITH THE BRAKES, SO I SHIFTED BACK INTO PARK. THIS STOPPED MY CAR. THERE IS DAMAGE TO MY FRONT GRILL AND HOOD. THIS IS NOT THE FIRST TIME I HAD THIS HAPPEN. THE FIRST TIME THIS OCCURRED, I CALLED SUBARU HEADQUARTERS AND EXPLAINED THE ISSUES TO A SUBARU REPRESENTATIVE. I WAS TOLD THIS WAS A NEW ISSUE AND NO RECALL WAS BEING CONSIDERED. I TOOK MY CAR INTO THE SUBARU DEALER AND THEY CHECKED IT AND SAID THEY COULD NOT FIND ANY PROBLEMS. THE SAME THING OCCURRED AT LEAST TWO MORE TIMES PRIOR TO AUGUST 10, 2015. I NEVER HAD ANY DAMAGE TO MY SUBARU OR ANY OTHER VEHICLE BECAUSE I WAS NOT NEAR ANY OTHER VEHICLE WHEN THIS SURGING OCCURRED AND I COULD GET CONTROL OF MY SUBARU BY PUTTING THE AUTOMATIC GEAR SHIFT INTO PARK. I PURCHASED MY SUBARU FORESTER NEW AND CURRENTLY HAVE 160,845 MILES.
NHTSA complaint #10758501 — an unverified report by a vehicle owner.
at 160,823 milesSAN Jose, CACrash
ENGINE
I HAD STOPPED MY FORESTER IN THE LEFT HAND TURN LANE ABOUT 3 TO 5 FEET BEHIND ANOTHER VEHICLE WHILE WAITING FOR THE SIGNAL TO CHANGE FROM RED TO THE GREEN ARROW. I PUT MY VEHICLE INTO PARK AND TOOK MY FOOT OFF THE BRAKE. I TURNED TO CHECK THE POCKET OF MY JACKET IN THE REAR SEAT. I TURNED BACK IN THE DRIVING DIRECTION, PUT MY FOOT ON THE BRAKE AND MOVED THE AUTOMATIC GEAR SHIFT INTO THE DRIVE POSITION. MY CAR SURGED FORWARD WITH THE ENGINE RACING AND HIT THE VEHICLE IN FRONT OF ME. I COULD NOT CONTROL THE SPEED WITH THE BRAKES, SO I SHIFTED BACK INTO PARK. THIS STOPPED MY CAR. THERE IS DAMAGE TO MY FRONT GRILL AND HOOD. THIS IS NOT THE FIRST TIME I HAD THIS HAPPEN. THE FIRST TIME THIS OCCURRED, I CALLED SUBARU HEADQUARTERS AND EXPLAINED THE ISSUES TO A SUBARU REPRESENTATIVE. I WAS TOLD THIS WAS A NEW ISSUE AND NO RECALL WAS BEING CONSIDERED. I TOOK MY CAR INTO THE SUBARU DEALER AND THEY CHECKED IT AND SAID THEY COULD NOT FIND ANY PROBLEMS. THE SAME THING OCCURRED AT LEAST TWO MORE TIMES PRIOR TO AUGUST 10, 2015. I NEVER HAD ANY DAMAGE TO MY SUBARU OR ANY OTHER VEHICLE BECAUSE I WAS NOT NEAR ANY OTHER VEHICLE WHEN THIS SURGING OCCURRED AND I COULD GET CONTROL OF MY SUBARU BY PUTTING THE AUTOMATIC GEAR SHIFT INTO PARK. I PURCHASED MY SUBARU FORESTER NEW AND CURRENTLY HAVE 160,845 MILES.
NHTSA complaint #10758501 — an unverified report by a vehicle owner.
at 170,701 milesMarcellus, NYCrash
POWER TRAIN
AFTER PURCHASING A 2002 SUBARU FORESTER, THE VEHICLE WAS DRIVEN FOR A VERY SHORT PERIOD OF TIME PRIOR TO NOTICING THAT THE FRONT END OF THE VEHICLE BEGAN TO FEEL LOOSE AND UNSTABLE WHILE STEERING, AND THE VEHICLE BEGAN TO PULL TO ONE SIDE WHILE ACCELERATING AND BRAKING. AFTER NOTICING THE INSTABILITY AND SWAYING ACTION, I CONDUCTED CURSORY INSPECTIONS OF THE FRONT END AND SUSPENSION AREAS OF THE VEHICLE. AS A RESULT OF INSPECTIONS, I DIDN'T NOTICE ANYTHING WRONG WITH THE UNDERCARRIAGE. WHILE DRIVING THE VEHICLE ON 20 SEPTEMBER 2014, WITHOUT WARNING, THE RIGHT FRONT LOWER CONTROL ARM BROKE. IT COULD BE OBSERVED THAT THERE WAS A FAILURE IN THE WELD BETWEEN THE HANGER BRACKET AND THE MAIN PORTION OF THE CONTROL ARM. AFTER THE CONTROL ARM BROKE, IT CAUSED THE CONTROL ARM TO MOVE TOWARDS THE REAR OF THE VEHICLE; IT CAUSED THE RIGHT FRONT TIRE TO SLAM ABRUPTLY INTO THE REAR PORTION OF THE TIRE WELL; IT THEN CAUSED THE RIGHT FRONT TIRE TO LOCK UP, WHICH SUBSEQUENTLY CAUSED THE TIRE TO IMMEDIATELY BEGIN TO SKID. CONTRIBUTING FACTORS WHICH MINIMIZED RESULTS: VEHICLE WAS ONLY TRAVELING AT ABOUT 45 MPH; IT OCCURRED ON SECONDARY ROAD; ROAD WAS STRAIGHT AND LEVEL; THERE WAS NO ONCOMING TRAFFIC; AND ROAD SURFACE WAS DRY. THERE WAS ADDITIONAL VEHICLE DAMAGE. UPON CHECKING THE RECALLS FOR THE 2002 SUBARU FORESTER, I DISCOVERED THAT THE 2003-2008 FORESTERS WERE RECALLED FOR THIS EXACT REASON (RECALL ID # 70673.) THERE WERE OTHER ADDITIONAL RECALLS AS WELL FOR SIMILAR ISSUE. AFTER CONTACTING SUBARU CUSTOMER SERVICE, I WAS ADVISED THAT THEY WOULD NOT COVER THE FRONT LOWER CONTROL ARM UNDER THE RECALL EVEN THOUGH THE CHARACTERISTICS OF THE RECALL WERE THE SAME. I BELIEVE THAT THE FAILURE OF THE CONTROL ARM IS VERY OBVIOUS AND IT SHOULD BE COVERED SIMILAR TO THE OTHER RECALLED YEARS. I WOULD BE HAPPY TO PROVIDE PICTURES OF THE FRONT LOWER CONTROL ARM FAILURE. THANK YOU.
NHTSA complaint #10643067 — an unverified report by a vehicle owner.
at 170,701 milesMarcellus, NYCrash
STEERING
AFTER PURCHASING A 2002 SUBARU FORESTER, THE VEHICLE WAS DRIVEN FOR A VERY SHORT PERIOD OF TIME PRIOR TO NOTICING THAT THE FRONT END OF THE VEHICLE BEGAN TO FEEL LOOSE AND UNSTABLE WHILE STEERING, AND THE VEHICLE BEGAN TO PULL TO ONE SIDE WHILE ACCELERATING AND BRAKING. AFTER NOTICING THE INSTABILITY AND SWAYING ACTION, I CONDUCTED CURSORY INSPECTIONS OF THE FRONT END AND SUSPENSION AREAS OF THE VEHICLE. AS A RESULT OF INSPECTIONS, I DIDN'T NOTICE ANYTHING WRONG WITH THE UNDERCARRIAGE. WHILE DRIVING THE VEHICLE ON 20 SEPTEMBER 2014, WITHOUT WARNING, THE RIGHT FRONT LOWER CONTROL ARM BROKE. IT COULD BE OBSERVED THAT THERE WAS A FAILURE IN THE WELD BETWEEN THE HANGER BRACKET AND THE MAIN PORTION OF THE CONTROL ARM. AFTER THE CONTROL ARM BROKE, IT CAUSED THE CONTROL ARM TO MOVE TOWARDS THE REAR OF THE VEHICLE; IT CAUSED THE RIGHT FRONT TIRE TO SLAM ABRUPTLY INTO THE REAR PORTION OF THE TIRE WELL; IT THEN CAUSED THE RIGHT FRONT TIRE TO LOCK UP, WHICH SUBSEQUENTLY CAUSED THE TIRE TO IMMEDIATELY BEGIN TO SKID. CONTRIBUTING FACTORS WHICH MINIMIZED RESULTS: VEHICLE WAS ONLY TRAVELING AT ABOUT 45 MPH; IT OCCURRED ON SECONDARY ROAD; ROAD WAS STRAIGHT AND LEVEL; THERE WAS NO ONCOMING TRAFFIC; AND ROAD SURFACE WAS DRY. THERE WAS ADDITIONAL VEHICLE DAMAGE. UPON CHECKING THE RECALLS FOR THE 2002 SUBARU FORESTER, I DISCOVERED THAT THE 2003-2008 FORESTERS WERE RECALLED FOR THIS EXACT REASON (RECALL ID # 70673.) THERE WERE OTHER ADDITIONAL RECALLS AS WELL FOR SIMILAR ISSUE. AFTER CONTACTING SUBARU CUSTOMER SERVICE, I WAS ADVISED THAT THEY WOULD NOT COVER THE FRONT LOWER CONTROL ARM UNDER THE RECALL EVEN THOUGH THE CHARACTERISTICS OF THE RECALL WERE THE SAME. I BELIEVE THAT THE FAILURE OF THE CONTROL ARM IS VERY OBVIOUS AND IT SHOULD BE COVERED SIMILAR TO THE OTHER RECALLED YEARS. I WOULD BE HAPPY TO PROVIDE PICTURES OF THE FRONT LOWER CONTROL ARM FAILURE. THANK YOU.
NHTSA complaint #10643067 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 235,000 milesSchuylkill Haven, PA
UNKNOWN OR OTHER
I WAS DRIVING I WAS MAKING A RIGHT HAND TURN FROM ONE ROAD TO ANOTHER AND I HIT A SLIGHT BUMP AND THEN THE WHOLE THING STARTS SWAYING ONLY TO FIND OUT THAT MY REAR SUBFRAME COMPLETELY ROTTED OUT AND DETACHED ITSELF FROM THE CAR DUE TO THE RUST AND THE BREAKING OF THE SUBFRAME IN THE REAR
NHTSA complaint #11271255 — an unverified report by a vehicle owner.
at 235,000 milesSchuylkill Haven, PA
SUSPENSION
I WAS DRIVING I WAS MAKING A RIGHT HAND TURN FROM ONE ROAD TO ANOTHER AND I HIT A SLIGHT BUMP AND THEN THE WHOLE THING STARTS SWAYING ONLY TO FIND OUT THAT MY REAR SUBFRAME COMPLETELY ROTTED OUT AND DETACHED ITSELF FROM THE CAR DUE TO THE RUST AND THE BREAKING OF THE SUBFRAME IN THE REAR
NHTSA complaint #11271255 — an unverified report by a vehicle owner.
at 161,000 milesRudyard, MI
UNKNOWN OR OTHER
THE SUBFRAME COMPLETELY FELL OFF MY CAR. THIS IS MY SECOND SUBARU IS HAS HAPPENED TO I HAD TO SCRAP THE FIRST ONE. I DIDN'T NOTICE IT TILL I CAME HOME, I CHECKED IT BECAUSE IT WAS DRIVING FUNNY.
NHTSA complaint #11189798 — an unverified report by a vehicle owner.
at 169,000 milesScottsdale, AZ
SUSPENSION
WAS LUCKILY ONLY TRAVELING AT ABOUT 30 MPH WHEN FAILURE OCCURRED. GOT OUT OF THE CAR TO DISCOVER THE DRIVER SIDE WHEEL CORRECTLY POINTED STRAIGHT AND PASSENGER SIDE FRONT WHEEL POINTED INWARD. UPON INSPECTION, THE CONTROL HAD WITHOUT WARNING SNAPPED IN HALF TAKING THE CV AXLE AND STABILIZER LINKAGE WITH IT. HOPING TO GET IT FIXED FOR UNDER $500.
NHTSA complaint #11180437 — an unverified report by a vehicle owner.
at 198,455 milesWarren, OH
SUSPENSION
I WAS DRIVING ON THE HIGHWAY 1 MILE FROM MY HOME WHEN THE CONTROL ARM SUDDENLY FAILED SENDING MY CAR VEERING ACROSS THE ROAD ALMOST HITTING ONCOMING TRAFFIC.
NHTSA complaint #11099423 — an unverified report by a vehicle owner.
at 150,000 milesBloomfield, NJ
FUEL/PROPULSION SYSTEM
FUEL LINES IN ENGINE LEAK IN COLD WEATHER. THIS IS A SERIOUS HAZARD THAT I AND MULTIPLE OTHER SUBARU OWNERS THAT I KNOW HAVE HAD OCCURRING AND RECURRING. I CALLED SUBARU AND THEY WERE UNINTERESTED IN ISSUING A SAFETY RECALL DESPITE THE EXTREME HAZARD LEAKING GASOLINE IN THE ENGINE POSES. THIS HAS NOW HAPPENED TO ME TWICE IN TWO DIFFERENT FUEL HOSES IN THE PAST TWO YEARS.
NHTSA complaint #11057152 — an unverified report by a vehicle owner.
at 162,500 milesBeaverton, MI
SUSPENSION
PUT VEHICLE IN REVERSE AFTER BEING AT BANK AND HEARD A HUGE CLUNK. GENTLEMAN RAN UP TO ME AND SAID NOT TO MOVE IT. GOT OUT AND LEFT FRONT TIRE WAS ABOUT LAYING FLAT ON GROUND. HAD BROTHER BRING TOW DOLLY AND THEN TOOK IT APART. ENDED UP SPENDING 600 JUST ON PARTS AS THE CONTROL ARMS WERE ROTTED HORRIBLY. LEFT ONE AS STATED, WAS ROTTED IN HALF, RIGHT WAS IN SUCH BAD SHAPE MY BROTHER SAID IT WOULD NOT BE SAFE IF NOT REPLACED ALSO. SO 600.00 LATER AND NOW I HAVE IT AT KOCUR KREW AND WILL HAVE ANOTHER 750.00 BILL AS THE SUBFRAME AND CRADEL ASSEMBLY ARE ROTTED BAD. LIKE WOW ALL IN 2.5 MONTHS. I THINK I AM LUCKY TO BE ALIVE AS I HAVE DRIVEN THIS VEHICLE TO OHIO NUMEROUS TIMES IN LAST 1.5 YEARS.
NHTSA complaint #11051583 — an unverified report by a vehicle owner.
at 132,000 milesSpring Church, PA
SUSPENSION
TL* THE CONTACT OWNS A 2002 SUBARU FORESTER. THE CONTACT STATED THAT THE SUSPENSION FAILED. WHILE DRIVING 55 MPH, THE SOUND OF A TIRE SQUEALING WAS HEARD. THE CONTACT WAS ABLE TO MAINTAIN CONTROL OF THE STEERING WHEEL TO DRIVE TO A SAFE LOCATION. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE FRONT PASSENGER TIRE WAS BENT TOWARDS THE LEFT, THE CV JOINT AND TRANSAXLE WERE DAMAGED, AND THE LOWER CONTROL ARM WAS FRACTURED. THE VEHICLE WAS TOWED TO AN UNKNOWN AUTO GARAGE FOR FURTHER INSPECTION. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 132,000. UPDATED 11/07/17*LJ CONSUMER STATED SUDDENLY WITHOUT WARNING THE CAR JERKED VIOLENTLY TO THE LEFT(INSTANTLY SENDING US INTO THE LEFT-HAND LANE) WITH A SIMULTANEOUS SCREAMING LOUD SQUEALING TIRE SOUND. LOWER CONTROL ARM HAD SNAPPED, AND WHILE THE LEFT FRONT TIRE WAS POINTED STRAIGHT AHEAD, THE RIGHT FRONT TIRE WAS STEERING LEFT AR APPROXIMATELY A 45 DEGREE ANGLE. THERE IS CORROSION WHERE BRACKET FRACTURED. UPDATED 7/20/18*JB
NHTSA complaint #11025030 — an unverified report by a vehicle owner.
at 145,000 milesHarbor Springs, MI
FUEL/PROPULSION SYSTEM
TAKATA RECALL MY CAR HAS A STRONG SMELL OF GASOLINE WHEN WALKING UP TO THE CAR AFTER IT HAS SAT AND IT IS EVEN STRONGER WHEN YOU SHUT THE CAR OFF AFTER DRIVING. IN THE WARMER WEATHER THE SMELL HAS INCREASED.
NHTSA complaint #10991698 — an unverified report by a vehicle owner.
at 35,311 milesGreensboro, NCCrash2 injured
AIR BAGS
6/15/2009 I WAS HEADED HOME AT A RATE OF ~20-25 MPH ON PISGAH CHURCH RD AS I WAS APPROACHING WHERE I TURN RIGHT ONTO LAWNDALE AVE AND I REAR ENDED A VEHICLE WHICH WAS PUSHED FORWARD REAR ENDING A 2ND VEHICLE TO THE TUNE OF $16,183.57 ERIE INSURANCE CHARGE (CLAIM # 010910179459) AND 3 NASTY POINTS. I WAS UNINJURED AND CONTACTED THE GREENSBORO POLICE DEPARTMENT. THE ARRIVING OFFICER AND THE GREENSBORO FIRE DEPT BOTH EXPRESSED SURPRISE THAT THE AIR BAG DID NOT OPERATE. I'M A NURSE & WAS COMING HOME FROM WORKING THE NIGHT SHIFT. THE POLICE OFFICER TOLD ME "I'M NOT GOING TO WRITE YOU A TICKET (A PROFESSIONAL COURTESY, I THINK) BECAUSE YOUR INSURANCE COMPANY IS GOING TO REAM YOU."
NHTSA complaint #10965799 — an unverified report by a vehicle owner.
at 35,311 milesGreensboro, NCCrash2 injured
STRUCTURE:BODY
6/15/2009 I WAS HEADED HOME AT A RATE OF ~20-25 MPH ON PISGAH CHURCH RD AS I WAS APPROACHING WHERE I TURN RIGHT ONTO LAWNDALE AVE AND I REAR ENDED A VEHICLE WHICH WAS PUSHED FORWARD REAR ENDING A 2ND VEHICLE TO THE TUNE OF $16,183.57 ERIE INSURANCE CHARGE (CLAIM # 010910179459) AND 3 NASTY POINTS. I WAS UNINJURED AND CONTACTED THE GREENSBORO POLICE DEPARTMENT. THE ARRIVING OFFICER AND THE GREENSBORO FIRE DEPT BOTH EXPRESSED SURPRISE THAT THE AIR BAG DID NOT OPERATE. I'M A NURSE & WAS COMING HOME FROM WORKING THE NIGHT SHIFT. THE POLICE OFFICER TOLD ME "I'M NOT GOING TO WRITE YOU A TICKET (A PROFESSIONAL COURTESY, I THINK) BECAUSE YOUR INSURANCE COMPANY IS GOING TO REAM YOU."
NHTSA complaint #10965799 — an unverified report by a vehicle owner.
at 155,000 milesForest City, MO
SUSPENSION
TL* THE CONTACT OWNS A 2002 SUBARU FORESTER. WHILE DRIVING AT 50 MPH, THE VEHICLE VIBRATED AND PULLED TO THE RIGHT WITHOUT WARNING. THE CONTACT SLOWED DOWN AND DROVE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT LOWER CONTROL ARM OF THE SUSPENSION WAS FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 155,000. THE VIN WAS NOT PROVIDED.
NHTSA complaint #10795042 — an unverified report by a vehicle owner.
at 160,823 milesSAN Jose, CACrash
VEHICLE SPEED CONTROL
I HAD STOPPED MY FORESTER IN THE LEFT HAND TURN LANE ABOUT 3 TO 5 FEET BEHIND ANOTHER VEHICLE WHILE WAITING FOR THE SIGNAL TO CHANGE FROM RED TO THE GREEN ARROW. I PUT MY VEHICLE INTO PARK AND TOOK MY FOOT OFF THE BRAKE. I TURNED TO CHECK THE POCKET OF MY JACKET IN THE REAR SEAT. I TURNED BACK IN THE DRIVING DIRECTION, PUT MY FOOT ON THE BRAKE AND MOVED THE AUTOMATIC GEAR SHIFT INTO THE DRIVE POSITION. MY CAR SURGED FORWARD WITH THE ENGINE RACING AND HIT THE VEHICLE IN FRONT OF ME. I COULD NOT CONTROL THE SPEED WITH THE BRAKES, SO I SHIFTED BACK INTO PARK. THIS STOPPED MY CAR. THERE IS DAMAGE TO MY FRONT GRILL AND HOOD. THIS IS NOT THE FIRST TIME I HAD THIS HAPPEN. THE FIRST TIME THIS OCCURRED, I CALLED SUBARU HEADQUARTERS AND EXPLAINED THE ISSUES TO A SUBARU REPRESENTATIVE. I WAS TOLD THIS WAS A NEW ISSUE AND NO RECALL WAS BEING CONSIDERED. I TOOK MY CAR INTO THE SUBARU DEALER AND THEY CHECKED IT AND SAID THEY COULD NOT FIND ANY PROBLEMS. THE SAME THING OCCURRED AT LEAST TWO MORE TIMES PRIOR TO AUGUST 10, 2015. I NEVER HAD ANY DAMAGE TO MY SUBARU OR ANY OTHER VEHICLE BECAUSE I WAS NOT NEAR ANY OTHER VEHICLE WHEN THIS SURGING OCCURRED AND I COULD GET CONTROL OF MY SUBARU BY PUTTING THE AUTOMATIC GEAR SHIFT INTO PARK. I PURCHASED MY SUBARU FORESTER NEW AND CURRENTLY HAVE 160,845 MILES.
NHTSA complaint #10758501 — an unverified report by a vehicle owner.
at 160,823 milesSAN Jose, CACrash
ENGINE
I HAD STOPPED MY FORESTER IN THE LEFT HAND TURN LANE ABOUT 3 TO 5 FEET BEHIND ANOTHER VEHICLE WHILE WAITING FOR THE SIGNAL TO CHANGE FROM RED TO THE GREEN ARROW. I PUT MY VEHICLE INTO PARK AND TOOK MY FOOT OFF THE BRAKE. I TURNED TO CHECK THE POCKET OF MY JACKET IN THE REAR SEAT. I TURNED BACK IN THE DRIVING DIRECTION, PUT MY FOOT ON THE BRAKE AND MOVED THE AUTOMATIC GEAR SHIFT INTO THE DRIVE POSITION. MY CAR SURGED FORWARD WITH THE ENGINE RACING AND HIT THE VEHICLE IN FRONT OF ME. I COULD NOT CONTROL THE SPEED WITH THE BRAKES, SO I SHIFTED BACK INTO PARK. THIS STOPPED MY CAR. THERE IS DAMAGE TO MY FRONT GRILL AND HOOD. THIS IS NOT THE FIRST TIME I HAD THIS HAPPEN. THE FIRST TIME THIS OCCURRED, I CALLED SUBARU HEADQUARTERS AND EXPLAINED THE ISSUES TO A SUBARU REPRESENTATIVE. I WAS TOLD THIS WAS A NEW ISSUE AND NO RECALL WAS BEING CONSIDERED. I TOOK MY CAR INTO THE SUBARU DEALER AND THEY CHECKED IT AND SAID THEY COULD NOT FIND ANY PROBLEMS. THE SAME THING OCCURRED AT LEAST TWO MORE TIMES PRIOR TO AUGUST 10, 2015. I NEVER HAD ANY DAMAGE TO MY SUBARU OR ANY OTHER VEHICLE BECAUSE I WAS NOT NEAR ANY OTHER VEHICLE WHEN THIS SURGING OCCURRED AND I COULD GET CONTROL OF MY SUBARU BY PUTTING THE AUTOMATIC GEAR SHIFT INTO PARK. I PURCHASED MY SUBARU FORESTER NEW AND CURRENTLY HAVE 160,845 MILES.
NHTSA complaint #10758501 — an unverified report by a vehicle owner.
at 100,000 milesLake Forest, CA
AIR BAGS
THE AIRBAG THAT IS IN THE CENTER OF THE STEERING WHEEL HAS A DESIGN FLAW. THE COVER SECTION UNDER THE THE WORDS SRS AIRBAG IS A WEAK POINT IT DEVELOPS A LARGE CRACK LINE ON THE WEAK SPOT. SHOULD THE AIRBAG BE DEPLOYED WITH THIS CRACK, THE SHARP BROKEN PIECES COULD CAUSE SERIOUS LACERATIONS TO VICTIMS. IF THE BROKEN PIECES WERE TO BECOME AIRBORNE, THEY COULD PUNCTURE THE LARGE BLOOD VESSEL IN THE NECK OR ENTER THE EYES. ALSO, SHOULD ANY CUSTOMERS ATTEMPT TO TAPE OR ATTEMPT TO REPAIR THE COVER WITHOUT REPLACING IT, UNKNOWN DAMAGE OR LOSS OF LIFE COULD OCCUR, AS THE AIRBAG COULD NOT BE ABLE TO BE DEPLOYED PROPERLY.
NHTSA complaint #10758494 — an unverified report by a vehicle owner.
at 200,000 milesWilmont, MN
FUEL/PROPULSION SYSTEM
2002 SUBARU FORESTER. FOR THE PAST FEW WINTERS I HAVE NOTICED A VERY STRONG RAW GAS SMALL INSIDE THE CAR WHEN THE CAR IS IDLED, OR SITTING STILL AND THE TEMPERATURE IS 20 DEGREES F OR LOWER. OBVIOUSLY SOMETHING CONTRACTS BELOW THAT TEMPERATURE AND BY DOING A GOOGLE SEARCH I AM APPARENTLY NOT THE ONLY ONE EXPERIENCING THIS ISSUE. THE SMELL IS SO STRONG IT WILL GIVE YOU A HEADACHE. SO I JUST DON'T DRIVE THE CAR IF THE TEMPS ARE GOING TO BE BELOW 20F.
NHTSA complaint #10694410 — an unverified report by a vehicle owner.
at 170,701 milesMarcellus, NYCrash
POWER TRAIN
AFTER PURCHASING A 2002 SUBARU FORESTER, THE VEHICLE WAS DRIVEN FOR A VERY SHORT PERIOD OF TIME PRIOR TO NOTICING THAT THE FRONT END OF THE VEHICLE BEGAN TO FEEL LOOSE AND UNSTABLE WHILE STEERING, AND THE VEHICLE BEGAN TO PULL TO ONE SIDE WHILE ACCELERATING AND BRAKING. AFTER NOTICING THE INSTABILITY AND SWAYING ACTION, I CONDUCTED CURSORY INSPECTIONS OF THE FRONT END AND SUSPENSION AREAS OF THE VEHICLE. AS A RESULT OF INSPECTIONS, I DIDN'T NOTICE ANYTHING WRONG WITH THE UNDERCARRIAGE. WHILE DRIVING THE VEHICLE ON 20 SEPTEMBER 2014, WITHOUT WARNING, THE RIGHT FRONT LOWER CONTROL ARM BROKE. IT COULD BE OBSERVED THAT THERE WAS A FAILURE IN THE WELD BETWEEN THE HANGER BRACKET AND THE MAIN PORTION OF THE CONTROL ARM. AFTER THE CONTROL ARM BROKE, IT CAUSED THE CONTROL ARM TO MOVE TOWARDS THE REAR OF THE VEHICLE; IT CAUSED THE RIGHT FRONT TIRE TO SLAM ABRUPTLY INTO THE REAR PORTION OF THE TIRE WELL; IT THEN CAUSED THE RIGHT FRONT TIRE TO LOCK UP, WHICH SUBSEQUENTLY CAUSED THE TIRE TO IMMEDIATELY BEGIN TO SKID. CONTRIBUTING FACTORS WHICH MINIMIZED RESULTS: VEHICLE WAS ONLY TRAVELING AT ABOUT 45 MPH; IT OCCURRED ON SECONDARY ROAD; ROAD WAS STRAIGHT AND LEVEL; THERE WAS NO ONCOMING TRAFFIC; AND ROAD SURFACE WAS DRY. THERE WAS ADDITIONAL VEHICLE DAMAGE. UPON CHECKING THE RECALLS FOR THE 2002 SUBARU FORESTER, I DISCOVERED THAT THE 2003-2008 FORESTERS WERE RECALLED FOR THIS EXACT REASON (RECALL ID # 70673.) THERE WERE OTHER ADDITIONAL RECALLS AS WELL FOR SIMILAR ISSUE. AFTER CONTACTING SUBARU CUSTOMER SERVICE, I WAS ADVISED THAT THEY WOULD NOT COVER THE FRONT LOWER CONTROL ARM UNDER THE RECALL EVEN THOUGH THE CHARACTERISTICS OF THE RECALL WERE THE SAME. I BELIEVE THAT THE FAILURE OF THE CONTROL ARM IS VERY OBVIOUS AND IT SHOULD BE COVERED SIMILAR TO THE OTHER RECALLED YEARS. I WOULD BE HAPPY TO PROVIDE PICTURES OF THE FRONT LOWER CONTROL ARM FAILURE. THANK YOU.
NHTSA complaint #10643067 — an unverified report by a vehicle owner.
at 170,701 milesMarcellus, NYCrash
STEERING
AFTER PURCHASING A 2002 SUBARU FORESTER, THE VEHICLE WAS DRIVEN FOR A VERY SHORT PERIOD OF TIME PRIOR TO NOTICING THAT THE FRONT END OF THE VEHICLE BEGAN TO FEEL LOOSE AND UNSTABLE WHILE STEERING, AND THE VEHICLE BEGAN TO PULL TO ONE SIDE WHILE ACCELERATING AND BRAKING. AFTER NOTICING THE INSTABILITY AND SWAYING ACTION, I CONDUCTED CURSORY INSPECTIONS OF THE FRONT END AND SUSPENSION AREAS OF THE VEHICLE. AS A RESULT OF INSPECTIONS, I DIDN'T NOTICE ANYTHING WRONG WITH THE UNDERCARRIAGE. WHILE DRIVING THE VEHICLE ON 20 SEPTEMBER 2014, WITHOUT WARNING, THE RIGHT FRONT LOWER CONTROL ARM BROKE. IT COULD BE OBSERVED THAT THERE WAS A FAILURE IN THE WELD BETWEEN THE HANGER BRACKET AND THE MAIN PORTION OF THE CONTROL ARM. AFTER THE CONTROL ARM BROKE, IT CAUSED THE CONTROL ARM TO MOVE TOWARDS THE REAR OF THE VEHICLE; IT CAUSED THE RIGHT FRONT TIRE TO SLAM ABRUPTLY INTO THE REAR PORTION OF THE TIRE WELL; IT THEN CAUSED THE RIGHT FRONT TIRE TO LOCK UP, WHICH SUBSEQUENTLY CAUSED THE TIRE TO IMMEDIATELY BEGIN TO SKID. CONTRIBUTING FACTORS WHICH MINIMIZED RESULTS: VEHICLE WAS ONLY TRAVELING AT ABOUT 45 MPH; IT OCCURRED ON SECONDARY ROAD; ROAD WAS STRAIGHT AND LEVEL; THERE WAS NO ONCOMING TRAFFIC; AND ROAD SURFACE WAS DRY. THERE WAS ADDITIONAL VEHICLE DAMAGE. UPON CHECKING THE RECALLS FOR THE 2002 SUBARU FORESTER, I DISCOVERED THAT THE 2003-2008 FORESTERS WERE RECALLED FOR THIS EXACT REASON (RECALL ID # 70673.) THERE WERE OTHER ADDITIONAL RECALLS AS WELL FOR SIMILAR ISSUE. AFTER CONTACTING SUBARU CUSTOMER SERVICE, I WAS ADVISED THAT THEY WOULD NOT COVER THE FRONT LOWER CONTROL ARM UNDER THE RECALL EVEN THOUGH THE CHARACTERISTICS OF THE RECALL WERE THE SAME. I BELIEVE THAT THE FAILURE OF THE CONTROL ARM IS VERY OBVIOUS AND IT SHOULD BE COVERED SIMILAR TO THE OTHER RECALLED YEARS. I WOULD BE HAPPY TO PROVIDE PICTURES OF THE FRONT LOWER CONTROL ARM FAILURE. THANK YOU.
NHTSA complaint #10643067 — an unverified report by a vehicle owner.
at 170,701 milesMarcellus, NYCrash
SUSPENSION
AFTER PURCHASING A 2002 SUBARU FORESTER, THE VEHICLE WAS DRIVEN FOR A VERY SHORT PERIOD OF TIME PRIOR TO NOTICING THAT THE FRONT END OF THE VEHICLE BEGAN TO FEEL LOOSE AND UNSTABLE WHILE STEERING, AND THE VEHICLE BEGAN TO PULL TO ONE SIDE WHILE ACCELERATING AND BRAKING. AFTER NOTICING THE INSTABILITY AND SWAYING ACTION, I CONDUCTED CURSORY INSPECTIONS OF THE FRONT END AND SUSPENSION AREAS OF THE VEHICLE. AS A RESULT OF INSPECTIONS, I DIDN'T NOTICE ANYTHING WRONG WITH THE UNDERCARRIAGE. WHILE DRIVING THE VEHICLE ON 20 SEPTEMBER 2014, WITHOUT WARNING, THE RIGHT FRONT LOWER CONTROL ARM BROKE. IT COULD BE OBSERVED THAT THERE WAS A FAILURE IN THE WELD BETWEEN THE HANGER BRACKET AND THE MAIN PORTION OF THE CONTROL ARM. AFTER THE CONTROL ARM BROKE, IT CAUSED THE CONTROL ARM TO MOVE TOWARDS THE REAR OF THE VEHICLE; IT CAUSED THE RIGHT FRONT TIRE TO SLAM ABRUPTLY INTO THE REAR PORTION OF THE TIRE WELL; IT THEN CAUSED THE RIGHT FRONT TIRE TO LOCK UP, WHICH SUBSEQUENTLY CAUSED THE TIRE TO IMMEDIATELY BEGIN TO SKID. CONTRIBUTING FACTORS WHICH MINIMIZED RESULTS: VEHICLE WAS ONLY TRAVELING AT ABOUT 45 MPH; IT OCCURRED ON SECONDARY ROAD; ROAD WAS STRAIGHT AND LEVEL; THERE WAS NO ONCOMING TRAFFIC; AND ROAD SURFACE WAS DRY. THERE WAS ADDITIONAL VEHICLE DAMAGE. UPON CHECKING THE RECALLS FOR THE 2002 SUBARU FORESTER, I DISCOVERED THAT THE 2003-2008 FORESTERS WERE RECALLED FOR THIS EXACT REASON (RECALL ID # 70673.) THERE WERE OTHER ADDITIONAL RECALLS AS WELL FOR SIMILAR ISSUE. AFTER CONTACTING SUBARU CUSTOMER SERVICE, I WAS ADVISED THAT THEY WOULD NOT COVER THE FRONT LOWER CONTROL ARM UNDER THE RECALL EVEN THOUGH THE CHARACTERISTICS OF THE RECALL WERE THE SAME. I BELIEVE THAT THE FAILURE OF THE CONTROL ARM IS VERY OBVIOUS AND IT SHOULD BE COVERED SIMILAR TO THE OTHER RECALLED YEARS. I WOULD BE HAPPY TO PROVIDE PICTURES OF THE FRONT LOWER CONTROL ARM FAILURE. THANK YOU.
NHTSA complaint #10643067 — an unverified report by a vehicle owner.
at 172,500 milesEnterprise, WV
SERVICE BRAKES
BRAKE PADS ARE GOOD AND MOST OF THE TIME WORK RIGHT. WHEN ROAD IS ICY OR WET AND I PUSH THE PEDAL THE CAR STARTS SHUTTERING, BRAKE LETS LOOSE AND WON'T STOP THE CAR. I TRY TO LET OFF THE PEDAL AND BARELY PUSH IT AGAIN AND IT STILL WON'T QUIT SHUTTERING OR STOP. IF I GO TO LOW GEAR REAL FAST OR PULL THE EMERGENCY BRAKE TWO CLICKS THEN I CAN STOP. HAS THIS EVER BEEN A RECALL ON THIS AUTO?
NHTSA complaint #10566412 — an unverified report by a vehicle owner.
at 198,000 milesRavensdale, WA
FUEL/PROPULSION SYSTEM
ON A VERY COLD MORNING WITH TEMPS IN THE TEENS, AFTER DRIVING THE CAR LESS THAN 10 MILES AND PARKING IT IN THE DRIVEWAY I NOTICED A STRONG RAW GAS SMELL. I OPENED THE HOOD AND SAW GAS LEAKING AROUND TWO METAL CLAMPS ON A SMALL RUBBER HOSE TO THE LEFT AND BELOW THE POWER STEERING FLUID CAP. AFTER DOING SOME RESEARCH ONLINE AND SEEING HOW COMMON THIS PROBLEM IS, WE WENT OUT ABOUT AN HOUR LATER AND TURNED ON THE ENGINE WITH THE HOOD UP AND WE COULD SEE THE GAS AROUND THE CLAMPS AFTER JUST A COUPLE OF MINUTES. WE TIGHTENED THE SCREWS ON THE CLAMPS, THEY WENT AT LEAST THREE TURNS EACH. HOPING THIS SOLVES THE PROBLEM SINCE LEAKING GASOLINE IN THE ENGINE AREA SEEMS PRETTY DANGEROUS.
NHTSA complaint #10563314 — an unverified report by a vehicle owner.
at 108,000 milesBethlehem, PA
FUEL SYSTEM, GASOLINE
IN VERY COLD CONDITIONS. WHEN THE CAR IS IN IDOL OR RUNNING IT HAS A VERY STRONG GAS SMELL AROUND THE ENGINE AND IN THE CABIN AREA. I HAVE HEARD THE WRX AND OUTBACK MODELS HAVE ALSO HAVE THIS PROBLEM.I WAS TOLD IT IS THE FUEL LINE HOSE THE CONNECTS TO THE CLAMP AND CONTRACTS IN SEVERE COLD AND EXTRACTS WHEN IT GETS WARM THEN SEALS ITS SELF TO THE CLAMP. I THINK THIS IS A SERIOUS ISSUE WITH SUBARU AND IT SHOULD BE INVESTIGATED AND POSSIBLE RECALL ON THE OLDER MODELS IF IT HAS BEEN CORRECTED WITH NEWER MODELS.
NHTSA complaint #10561174 — an unverified report by a vehicle owner.
at 108,000 milesBethlehem, PA
ENGINE AND ENGINE COOLING
IN VERY COLD CONDITIONS. WHEN THE CAR IS IN IDOL OR RUNNING IT HAS A VERY STRONG GAS SMELL AROUND THE ENGINE AND IN THE CABIN AREA. I HAVE HEARD THE WRX AND OUTBACK MODELS HAVE ALSO HAVE THIS PROBLEM.I WAS TOLD IT IS THE FUEL LINE HOSE THE CONNECTS TO THE CLAMP AND CONTRACTS IN SEVERE COLD AND EXTRACTS WHEN IT GETS WARM THEN SEALS ITS SELF TO THE CLAMP. I THINK THIS IS A SERIOUS ISSUE WITH SUBARU AND IT SHOULD BE INVESTIGATED AND POSSIBLE RECALL ON THE OLDER MODELS IF IT HAS BEEN CORRECTED WITH NEWER MODELS.
NHTSA complaint #10561174 — an unverified report by a vehicle owner.
Orange, CA
TIRES
I RECENTLY PURCHASED A NEW SET OF 4 COOPER CS4 (P215/60R16) TIRES FOR MY 2002 SUBARU FORESTER, HAVING THEM INSTALLED BY A DEALER, ALONG WITH BALANCING AND ALIGNMENT. ABOUT A WEEK LATER I CROSSED THE COUNTRY FROM WISCONSIN TO CALIFORNIA. ON GROOVED CONCRETE INTERSTATE HIGHWAYS, THE TIRES MADE MY CAR "SWIM" FROM SIDE TO SIDE ERRATICALLY. I HAD TO CONSTANTLY BE VIGILANT TO KEEP THE CAR GOING STRAIGHT, AND THIS PROBLEM WAS EXACERBATED WHEN NEAR LARGE TRUCKS. I ASSUME THIS IS DUE TO THE TREAD DESIGN, SINCE I'VE HAD TWO PREVIOUS SETS OF TIRES AND NEVER EXPERIENCED THIS DIFFICULTY. ARE TIRE MANUFACTURERS CHECKING THEIR DESIGNS ON GROOVED CONCRETE, WHICH IS BECOMING MORE AND MORE PREVALENT ON INTERSTATE HIGHWAYS? IS THE GOVERNMENT CHECKING THIS ISSUE AND WORKING WITH MANUFACTURERS TO ASSURE DRIVER SAFETY?? I NOW HAVE TO LIVE WITH THIS ISSUE FOR THE LIFE OF MY TIRES, WHICH IS MOST UNFORTUNATE, AND VERY DISCONCERTING.
NHTSA complaint #10551821 — an unverified report by a vehicle owner.
at 44,220 milesUnderhill, VT
FUEL/PROPULSION SYSTEM
FUEL LEAK UNDER THE HOOD. COULD NOT SEE ACTUAL LEAK BUT A STRONG FUEL ODOR FILLED THE VEHICLE UPON IDLING WITH THE HEATER ON. THIS ALSO HAPPEN TODAY AFTER DRIVING A SHORT DISTANCE(~4 MILES) A STRONG FUEL ODOR WAS DETECTED UPON STOPPING THE VEHICLE THE ODOR SEEM TO COME FROM THE INTAKE MANIFOLD AREA ON THE PASSENGER SIDE.
NHTSA complaint #10485918 — an unverified report by a vehicle owner.