2021 Subaru Outback transmission problems

POWER TRAIN

Good Day! I bought my 2021 Subaru Outback XT Onyx in Jan 2021. I had waiting 6 yrs for Subaru to use the Turbo Motor in the Outback again. I've had this car for 5 years with my warranty running out Jan 2026, but I only drive 5000-7000 miles per/yr. Current odometer is 29,901 miles. At my most recent oil change service at the Dealer, they showed me a video of my cars drivetrain from underneath. There were two bad seal leaks. One at the transmission pump housing and the other at the Upper Oil Pan. I had been there for an oil change a year earlier for the same service and there was no mention of these issues! After speaking with the service advisor, he said to call Subaru Customer Advocates. They listened to my situation and a few days later offered a $1400 credit for a $4000 job that involves the removal of my cars engine (upper oil pan) to replace it because it's bolted to the frame there. The other leak seal involves dropping the transmission. These are major repairs that following will dampen my ownership experience after decades of Subaru praise by Americans. I researched this issue online and found out there was a manufacturing defective regarding the silicone liquid seals they used for 2020-2022 Outback, Ascent, & WRX! This procedure was used throughout the driveline with the Turbo Motor & CTV Trans. There are 1000s of accounts of this defect placing burden on the owners of these cars who bought them in good faith. I did the research, called the dealer & Subaru with the discovery & overall complaint! I asked for 80% to 100% help with these repairs because how many more will I have to deal with after these two are repaired??? I have received zero responses from either after expressing that this was a known defect, Bullitens went to all the dealers, nothing was mentioned to the owners, and they've just covered those cars still under warranty. Since I didn't drive enough, the seal issues on my car took longer to start leaking, and then out of warranty. HELP!

NHTSA complaint #11758285 — an unverified report by a vehicle owner.

POWER TRAIN

Thermo Control Valve Failure- Contact Subaru of Cherry Hill, NJ for Inspection 177,4XX Miles P26A5 code Check engine Light on, Disabled Safety Systems (Eyesight System), Car may have overheated if not pulled over and turned off. Part of warranty extension but did not qualify due to mileage.

NHTSA complaint #11736441 — an unverified report by a vehicle owner.

POWER TRAIN

The failure involves the engine (powertrain), which was under warranty. The vehicle has experienced four catastrophic engine failures resulting in sudden loss of power, including at highway speeds (65–75 mph). The most recent failure also involved an oil-saturated catalytic converter. These failures occurred between 06/25/2024 and 03/16/2026. During this ~629-day period, the vehicle was only in my possession for about 184 days, as it remained at the dealership for diagnosis, repairs, and repeated engine replacements. The issue remains unresolved. The vehicle is currently in my possession, available for inspection, and is not being driven due to safety concerns. All failures occurred during normal driving and caused sudden loss of power with no prior warning, leaving the vehicle inoperable and stranded. This created a significant safety risk due to inability to maintain speed or safely merge, increasing the likelihood of rear-end collisions. The failures have been confirmed by an authorized Subaru dealership, with multiple engine replacements performed under warranty and most recently as a goodwill repair. Both the dealership and Subaru of America have acknowledged they cannot determine the root cause. The dealership’s Operations Director stated the vehicle is not safe and he would not allow his family to drive it. The vehicle has been inspected multiple times by the dealership and Subaru of America. However, no inspection reports, diagnostic data, or detailed findings have been provided despite repeated requests. Additional issues (including a broken axle and oil-saturated catalytic converter) were only identified during a third inspection after being missed previously. Requests for explanation were not answered, and further details were withheld as “internal.” There were no warning indicators prior to the first three failures. During the fourth, a temperature warning appeared only seconds before failure.

NHTSA complaint #11727143 — an unverified report by a vehicle owner.

POWER TRAIN

Wheel bearings failed at 55k miles , 5.25 years

NHTSA complaint #11687644 — an unverified report by a vehicle owner.

POWER TRAIN

Purchased used with just over 60k miles & have had less than a year. Vehicle still under 80k miles. Told transmission needs replaced but found service records from previous owner which shows fuel pump replaced twice at about 20k mile intervals & I am just under 20k miles past previous pump replacement. Vehicle does not run at the moment & warranty company refusing to help.

NHTSA complaint #11654281 — an unverified report by a vehicle owner.

POWER TRAIN

I have had this happen several times on my 2021 Outback and my 2013 Outback. The dealership has never been able to recreate this issue. I will be driving (gear in D) and it randomly shifts to 1st or 2nd gear. I have been in a parking lot when it has happened or entering the interstate. I notice it because I hear the engine roar and look down to see it shifted gears. I only use D so this should never happen.

NHTSA complaint #11633759 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2021 Subaru Outback. The contact stated while driving approximately 40 MPH, the check engine, ABS, and brake warning lights illuminated. The contact pulled over to the side of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle; however, upon restart the transmission failed to shift into the desired gear. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the vehicle was not covered under warranty due to a third-party damage to the rear brake cable. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 24,000.

NHTSA complaint #11623437 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2021 Subaru Outback. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V755000 (Power Train) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11556346 — an unverified report by a vehicle owner.

POWER TRAIN

I was driving and suddenly 13 flashing lights and codes from check engine to loss of cruise control and RAB -dealer says it needs a new thermo control valve (thermostat). This failed part has been common on Subarus for 3 years-reported on internet and even to the point where a guy sitting next to me today with same car and year and same $1800 bill and diagnosis. Should be a recall. Part was redesigned in 2022 I read.

NHTSA complaint #11543033 — an unverified report by a vehicle owner.

POWER TRAIN

I walked outside my house yesterday morning to find my 2021 Outback XT idling in the driveway. I may have failed to turn the engine off, or it may have started itself. Nonetheless, I calculate that it burned about five gallons of gasoline and probably ran all night. The car should not be able to run for hours on end! This is a clear problem--an overheated catalytic converter could start a fire, someone could have jumped in and driven away, or--much worse--it could have been running in an enclosed area and filled it with CO.. This car does have remote starting capability, so I wonder if that somehow played a role. It also has the start-stop function to save gas. I have noticed that if I stop the car and hit the start/stop button right away, it sometimes seems to stop but then runs on. I strongly believe that the car should not be able to run on like this. Couldn't Subaru build in a a timer to turn the engine off after, say, one hour? These are not police cars and do not need to be able to idle for hours on end. Thanks very much for your kind consideration!

NHTSA complaint #11457634 — an unverified report by a vehicle owner.

POWER TRAIN

The Auto-start feature, which stops the engine at a light, then restarts, is very dangerous. It cannot be permanently turned off - always on by default. 1 if the steering wheel is not perfectly straight, it jerks out of your hand when the engine restarts. 2 the car jerks forward when the engine restarts. This has already put me in danger of a crash several times - and this 'feature' must be actively disengaged each and every time the car is started. It should be able to be permanently turned off - not always on by default.

NHTSA complaint #11432757 — an unverified report by a vehicle owner.