FaultScore report
Owners have filed 17 complaints about the 2002 Suzuki Intruder with NHTSA between 2002 and 2014. The largest single group is the fuel & propulsion. Across this model's run it ranks 3 of 5 worst.
FaultScore 46/100
Higher is worse. Measured against the other years of the Suzuki Intruder.
How this is worked out17
Complaints
0
Crashes reported
0
Fires reported
0
Injuries reported
10,000 mi
Median mileage at failure
Half of reported failures happened before this
100%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Median failure at 11,900 miles
Median failure at 5,500 miles
Median failure at 9,700 miles
Median failure at 11,900 miles
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
In the owners' own words, exactly as filed with NHTSA.
ELECTRICAL SYSTEM
STATOR AND RECTIFYER WENT ON NY 2002 SUZUKI 1500 INTRUDER. I AM READING THAT THIS IS A HUGE PROBLEM FOR THIS MODEL. IT CAUSED ME TO LOSE POWER WHILE DRIVING. THIS IS IN NEED OF A RECALL.
NHTSA complaint #10582838 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
STATOR AND RECTIFYER WENT ON NY 2002 SUZUKI 1500 INTRUDER. I AM READING THAT THIS IS A HUGE PROBLEM FOR THIS MODEL. IT CAUSED ME TO LOSE POWER WHILE DRIVING. THIS IS IN NEED OF A RECALL.
NHTSA complaint #10582838 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
STATOR AND RECTIFYER WENT ON NY 2002 SUZUKI 1500 INTRUDER. I AM READING THAT THIS IS A HUGE PROBLEM FOR THIS MODEL. IT CAUSED ME TO LOSE POWER WHILE DRIVING. THIS IS IN NEED OF A RECALL.
NHTSA complaint #10582838 — an unverified report by a vehicle owner.
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY
I AM THE RECIPIENT OF A GAS TANK RECALL ON A SUZUKI 1500 INTRUDER MOTORCYCLE AND HAVE RECEIVED VIRTUALLY NO ASSISTANCE WITH REGARDS TO MAKING THE VEHICLES SAFE IN A REASONABLE PERIOD OF TIME - I HAVE BEEN WITHOUT THIS MODE OF TRANSPORTATION SINCE MARCH 11 DUE TO THIS MANUFACTURING DEFECT AND THERE IS STILL NO ETA FROM SUZUKI ON WHEN THE MOTORCYCLE WILL BE RETURNED TO ME IN SAFE RIDING CONDITION. BELOW IS THE TEXT FROM A LETTER THAT I HAVE SENT TO THE CALIFORNIA CONSUMERS AFFAIRS DEPARTMENT WITH MORE DETAILS. I WOULD JUST LIKE TO TAKE A MOMENT TO REVIEW AN ISSUE THAT I HAVE HAD WITH THE SUZUKI MOTORCYCLE COMPANY RECENTLY. EARLY THIS MONTH I RECEIVED A RECALL NOTICE ON MY SUZUKI INTRUDER 1500 IN WHICH IT WAS STATED THAT THERE WAS A POSSIBLE UNSAFE SITUATION WITH THE GAS TANK WHICH COULD CAUSE IT TO EXPLODE. OBVIOUSLY, THIS CAUGHT MY ATTENTION AND I BROUGHT THE MOTORCYCLE INTO THE LOCAL DEALERSHIP ON 3/11/06 TO BE TESTED AND CHECKED. AT THAT TIME I WAS TOLD THAT IF IT WAS VERIFIED THAT MY GAS TANK WAS DEFECTIVE, IT WOULD TAKE 5 TO 7 DAYS TO RECEIVE THE TANK AND MAKE REPAIRS. (DIRECT QUOTE FROM THE RECALL NOTICE ??PARTS ARE CURRENTLY AVAILABLE. IT MAY BE NECESSARY TO LEAVE YOUR MOTORCYCLE OVERNIGHT, SO CHECK WITH YOUR DEALER??). ON AROUND 3/22 (11 DAYS AFTER WE DROPPED THE MOTORCYCLE OFF), WE CONTACTED THE REPAIR SHOP AND WERE TOLD THAT THE TANK WAS ON BACK-ORDER WITH NO ETA. ON MONDAY 3/27 WE CALLED SUZUKI AND SPOKE WITH A REPRESENTATIVE APOLOGIZED FOR THE ISSUE AND THEN SAID HE STILL NEEDED MORE TIME TO RESEARCH THE PROBLEM AND PROMISED TO CALL BACK. AGAIN, NO RETURNED CALL WAS MADE TO US. ON THURSDAY 3/30/06 , I AGAIN CALLED SUZUKI, WHERE I WAS FINALLY PUT IN CONTACT WITH HIS A MANGER WHO TRIED TO EXPLAIN WHY I NEEDED TO BE PATIENT AND INCONVENIENCED DUE TO THEIR MANUFACTURING DEFECT AND THAT ANY INCONVENIENCE I WAS EXPERIENCING WAS UNFORTUNATE BUT NOT THEIR PROBLEM. AFTER ABOUT 20 MINUTES OF GETTING NOWHERE I ENDED THE CALL.
NHTSA complaint #10154369 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
DT: THE CONSUMER STATES THAT THERE IS SOMETHING WRONG WITH THE REAR BRAKES. THE PISTON IS PRESSING THE PAD AGAINST THE CALIPER AND WILL NOT RELEASE. THE PADS ARE WEARING OUT REAL FAST. THE DEALER/ MANUFACTURER HAVE BEEN NOTIFIED. THERE HAS BEEN NO RESPONSE. *AK THE CONSUMER STATED THERE HAS BEEN A PROBLEM WITH THE CALIPER SINCE THE MOTORCYCLE WAS PURCHASED. UPDATED 01/11/06.
NHTSA complaint #10136977 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: THE CONSUMER STATES THAT THERE IS SOMETHING WRONG WITH THE REAR BRAKES. THE PISTON IS PRESSING THE PAD AGAINST THE CALIPER AND WILL NOT RELEASE. THE PADS ARE WEARING OUT REAL FAST. THE DEALER/ MANUFACTURER HAVE BEEN NOTIFIED. THERE HAS BEEN NO RESPONSE. *AK THE CONSUMER STATED THERE HAS BEEN A PROBLEM WITH THE CALIPER SINCE THE MOTORCYCLE WAS PURCHASED. UPDATED 01/11/06.
NHTSA complaint #10136977 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL TANK DEVELOPED A HAIR LINE CRACK ABOVE THE FRONT RIGHT MOUNTING TAB. THIS BEGAN LEAKING GAS VAPORS WHICH HAVE GROWN WORSE OVER TIME.
NHTSA complaint #10100065 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I KEPT SMELLING GAS FUMES AND FOUND A HAIR-LINE CRACK IN THE TOP OF THE GAS TANK AT THE RIGHT FRONT MOUNTING TAB WITH FUEL SEEPAGE APPARENT.
NHTSA complaint #10098906 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
BOUGHT MY SUZUKI 1500 INTRUDER MOTORCYCLE NEW FROM AJ FOYT SUZUKI/KAWASAKI IN HOUSTON ,TEXAS, AT 6,000 MILES THE FUEL TANK WELD CRACKED AND STARTED LEAKING FUEL!!,, THERE ARE DOZENS OF OTHERS IN MY SUZUKI FORUM CLUB WITH THE SAME PROBLEM.
NHTSA complaint #10098813 — an unverified report by a vehicle owner.
POWER TRAIN:MANUAL TRANSMISSION
WOULD POP OUT OF 4TH GEAR WHILE ACCELERATING GOING UP HILL OR PUTTING ANY LOAD ON IT. CALLED MT LOCAL DEALER AND TOOK IT RIGHT IN. THEY ARE IN THE PROCESS OF REPLACING THE CAM STOP PLATE AND PINS. SHOULD HAVE IT BACK NEXT WEEK.
NHTSA complaint #10072679 — an unverified report by a vehicle owner.
POWER TRAIN:MANUAL TRANSMISSION
TRANSMISSION WILL NOT DOWNSHIFT TO FIRST GEAR WITHOUT LIFTING UP ON THE SHIFTER TO RATCHET IT INTO POSITION. IT WAS TAKEN TO DEALER FOR REPAIR UNDER WARR.BUT PROBLEM WAS NOT FIXED AT ALL.
NHTSA complaint #10062778 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
2002 SUZUKI INTRUDER VL1500 - THE FUEL TANK HAS DEVELOPED A STRESS FRACTURE OR CRACK ON THE RIGHT HAND SIDE OF THE TANK. SPECIFICALLY IT IS LOCATED ON THE RIGHT HAND MOUNTING FLANGE STARTING IN THE VICINITY OF THE RIGHT FRONT MOUNTING BOLT. THE CRACK EXTENDS FORWARD APPROXIMATELY 2" AND "LOOKS" LIKE A FINE SCRATCH IN THE BLACK PAINT. ON FURTHER INSPECTION THE CRACK WILL OPEN OR FLEX AND FUEL LEAKS THROUGH THE CRACK BY PRESSING DOWNWARD ON THE TOP OF THE FUEL TANK. FUEL ALSO LEAKS THROUGH THE CRACK WHEN THE TANK IS HALF FULL OR MORE WITH FUEL. THE DRIVER SEAT PAN RESTS DIRECTLY ON TOP OF THE FUEL TANK AND THE CRACK IS ON THE SAME SIDE AND DIRECTLY ABOVE THE EXHAUST SYSTEM.
NHTSA complaint #10055047 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
WHILE SHIFTING GEARS, THE TRANSMISSION WOULD DOWN SHIFT ON ITS OWN. THE DRIVER TOOK THE MOTORCYCLE TO THE DEALER FOR ANALYSIS. THE MECHANIC NOTICED THAT THE GEAR SHAFT NEEDED REPLACING.
NHTSA complaint #10050095 — an unverified report by a vehicle owner.
POWER TRAIN:CLUTCH ASSEMBLY
THE HYDRAULIC CLUTCH MALFUNCTIONED WHEN THE BIKE BECAME HOT. THE OWNER TOOK THE BIKE TO THE DEALER WHO SAID "WHAT THE VEHICLE EXPERIENCED WAS NORMAL". HOWEVER, WHEN THE BIKE HEATED UP, THE GEARS BECAME STUCK AND THE CLUTCH DID NOT DISENGAGE.
NHTSA complaint #10044722 — an unverified report by a vehicle owner.
POWER TRAIN:CLUTCH ASSEMBLY
THE HYDRAULIC CLUTCH MALFUNCTIONED WHEN THE BIKE BECAME HOT. THE OWNER TOOK THE BIKE TO THE DEALER WHO SAID "WHAT THE VEHICLE EXPERIENCED WAS NORMAL". HOWEVER, WHEN THE BIKE HEATED UP, THE GEARS BECAME STUCK AND THE CLUTCH DID NOT DISENGAGE.
NHTSA complaint #10044723 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED WITHOUT WARNING.
NHTSA complaint #10015388 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:TURN SIGNAL
REAR TURN SIGNALS ARE POSITIONED TOO LOW ON VEHICLE. RIGHT TURN SIGNAL IS RIGHT ABOVE EXHAUST, CAUSING IT TOO TURN BLACK. DEALER STATED THERE WAS NOTHING HE COULD DO.
NHTSA complaint #8015942 — an unverified report by a vehicle owner.