The contact owns a 2012 Suzuki SX4. The contact stated while driving at approximately 73 MPH, the vehicle became difficult to maneuver. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously serviced under an undisclosed NHTSA recall that was associated with the failure. The failure mileage was approximately 121,000.
NHTSA complaint #11641336 — an unverified report by a vehicle owner.
I WAS SENT A RECALL NOTICE FOR MY CAR AND THE PROBLEM IS THAT THE SERVICE PROVIDER THAT IS NEAR MY HOME HAS CLOSED DOWN AND THE OTHER ONE THAT IS ON THE LIST IS 50 MILES AWAY FROM MY HOME. ALL OTHER PLACES ARE OUT OF MY STATE. HELP
NHTSA complaint #11397103 — an unverified report by a vehicle owner.
NOTHING YET. I CONTINUE TO GET RECALL NOTICED BUT NO ONE HAS PARTS FOR IT ANYMORE AND CAN'T GET THEM IN. THE CAR IS DRIVABLE BUT I WORRY ABOUT AN INCIDENT HAPPENING ONE DAY
NHTSA complaint #11342373 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11290308 — an unverified report by a vehicle owner.
THE MANUFACTURER REFUSE TO REPAIR THE RECALL ON MY VEHICLE UNLESS I SIGN A WAIVER. I FEEL LIKE MY RIGHTS ARE BEING VIOLATED. THIS IS THE SECOND RECALL ON MY CAR FOR THE SAME ISSUES.. IF THE MANUFACTURER DOES NOT REPAIR MY CAR , I WILL SPEAK WITH AN ATTORNEY AND FILE A LAWSUIT.*DT
NHTSA complaint #11289379 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT CALLED NHTSA REGARDING NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING). WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE STARTED TO RATTLE UNCONTROLLABLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
NHTSA complaint #11278404 — an unverified report by a vehicle owner.
I WAS NOTIFIED OF A SECOND RECALL (18V-804) OF THE POWER STEERING AT THE END OF 2018 STATING THAT THE POWER STEERING MAY GO OUT UNDER REALLY COLD CONDITIONS. I LIVE IN MINNESOTA, THERE IS NO WAY TO AVOID THE COLD! MY POWER STEERING WENT OUT ON JANUARY 18, 2019. I COULD NO LONGER HOLD OUT AND GOT SOMETHING FIXED ON IT BUT IT HAS GONE OUT AGAIN. OUR MECHANIC IS NOW TELLING ME IT IS A HAZARD TO DRIVE BECAUSE THE POWER STEERING FLUID HAS LEAKED ALL OVER AND COULD CAUSE A FIRE. SUZUKI HAS YET TO SEND ANY NEW INFORMATION AND IS USELESS WHEN I CALL THEM (TODAY THE PHONE JUST KEPT RINGING WHEN I TRIED).
NHTSA complaint #11267941 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 SUZUKI SX4. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING LOST POWER. THE DEALER WAS NOT CALLED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11254412 — an unverified report by a vehicle owner.
CAMPAIGN NUMBER 18V804000, SUZUKI HAS NO PLAN TO CORRECT POWER STEERING ISSUE. I HAD IT FIXED MYSELF AND SENT SUZUKI A COPY OF THE BILL REQUESTING REPAYMENT, DENIED BECAUSE OF A USED PART INSTALLED. I SPOKE WITH SUZUKI HEADQUARTERS AND THE CAR DEALERSHIP I BOUGHT THE CAR FROM NEW, THEY WERE NO HELP.
NHTSA complaint #11210249 — an unverified report by a vehicle owner.
I WAS DRIVING ON THE NEW YORK THRUWAY (I-87) NORTHBOUND AND TOOK EXIT 23 FOR ALBANY. WHEN THE OFF RAMP MADE A SHARP RIGHT HAND CURVE, I REALIZED THAT I HAD NO POWER STEERING. THE CAR CONTINUED STRAIGHT AND CROSSED THE LINE ONTO THE LEFT SHOULDER LANE AND HEADED FOR THE GUARDRAIL. I THEN TURNED THE STEERING WHEEL REALLY HARD TO THE RIGHT IN ORDER TO WRESTLE THE CAR BACK ONTO THE ROAD. AFTER THAT, THE CAR WOULD HAVE ALMOST NO POWER STEERING BOOST UNDER 1500 RPM OR WHEN HARD BRAKING. THE CAR WOULD HAVE NEAR NORMAL POWER STEERING BOOST ABOVE 3000 RPM OR WHEN DRIVEN ON THE HIGHWAY. THE STEERING WHEEL IS ALMOST IMPOSSIBLE TO TURN WHEN THE CAR IS AT IDLE SUCH AS WHEN ENTERING OR EXITING A PARKING SPACE. I CONTACTED A SUZUKI DEALER IMMEDIATELY TO REPORT THE PROBLEM AND WAS TOLD THAT MY CAR HAS ALREADY HAD THE POWER STEERING PUMP REPLACED UNDER THE 2015 RECALL. I TOLD HIM I RECEIVED A LETTER IN NOVEMBER 2018 INDICATING THIS WAS A NEW PROBLEM DESPITE THE RECALL REPLACEMENT PUMP IN 2015. THE DEALER DID NOT SEEM TO BE AWARE THAT THERE IS A NEW RECALL AND SAID I HAD TO BRING MY CAR IN AND PAY A $140 DIAGNOSTIC FEE TO SEE WHAT THE PROBLEM WAS. I MADE AN APPOINTMENT AND WILL BRING THE CAR IN.
NHTSA complaint #11204290 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 SUZUKI SX4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V804000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *DT *TR *AS
NHTSA complaint #11164263 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 SUZUKI SX4. THE CONTACT STATED THAT THE STEERING WHEEL INDEPENDENTLY TURNED WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE THE APPROXIMATE FAILURE MILEAGE WAS 128,000. UPDATED 06/21/17*LJ THE STEERING WHEEL ALSO TURNS IN THE OPPOSITE DIRECTION. THAN THE ONE THE CONATCT IS TURNIN.
NHTSA complaint #10980106 — an unverified report by a vehicle owner.