Owners have filed 42 complaints
about the 2002 Suzuki XL-7 with NHTSA between 2003 and 2014.
The largest single group is the engine & cooling.
Across this model's run it ranks 5 of 6 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 58
Against the median year of the Suzuki XL-7. 50 means typical for this
model; 100 means roughly double.
Severity — 86
16.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 37
21% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2002 Suzuki XL-7
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Acceleration & Cruise Control
716.7%
3 crashes, 1 fires · median 39,000 mi
Engine & Cooling
716.7%
Median failure at 53,000 miles
Transmission & Drivetrain
511.9%
Median failure at 25,450 miles
Brakes
49.5%
Median failure at 65,500 miles
Steering
49.5%
Median failure at 80,000 miles
Equipment & Accessories
24.8%
Median failure at 48,500 miles
Tires
24.8%
Median failure at 25,000 miles
Fuel & Propulsion
24.8%
1 crashes, 0 fires · median 66,815 mi
Suspension
24.8%
Median failure at 137,000 miles
Electrical System
24.8%
Median failure at 41,500 miles
Other & Unspecified
12.4%
Windows, Mirrors & Wipers
12.4%
Lights
12.4%
Body & Structure
12.4%
Median failure at 80,000 miles
Airbags
12.4%
1 crashes, 0 fires
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
310.7%
10,000 – 24,999 miles
13.6%
25,000 – 49,999 miles
1035.7%
50,000 – 74,999 miles
725.0%
75,000 – 99,999 miles
310.7%
100,000 – 149,999 miles
414.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2003peak 3Oct 2014
Recalls on the 2002 Suzuki XL-7
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200431320,322 units in Canada
Fuel System
On certain vehicles, under ambient temperatures below -25 degrees Celsius, moisture can freeze in the fuel pressure regulator. As a result, fuel system pressure may increase at the time of engine start up, causing fuel loss at the fuel pipe/fuel hose connection. Fuel loss in the presence of an ignition source could result in a fire. Correction: For 1999-2000 model year vehicles, dealers will (1) replace the fuel pressure regulator & vacuum hose and change the system routing to accommodate use of a higher surge tank attachment location that will prevent water from being sucked into the fuel pressure regulator, and (2) replace the fuel delivery hose and replace the hose clamp with an improved clamp. For 2001 and later model year vehicles, dealers will only replace the fuel pressure regulator & vacuum hose and change the system routing as described above. Note: This recall supersedes recall 2001032.
Recall 200332020,676 units in Canada
Other
On certain vehicles, the accelerator cable casing cap that is attached to the firewall can crack due to extended exposure to forces from the accelerator cable and insufficient long-term durability of the plastic casing cap. If the casing cap becomes cracked, movement of the inner accelerator cable through the cap can cause the inner accelerator cable to become frayed. If the inner accelerator cable becomes frayed, it can stick during vehicle operation. Correction: Dealer will replace the accelerator cable assembly.
Recall 2003155867 units in Canada
Other
On certain vehicles, the windshield may not be properly secured to the vehicle body due to insufficient adhesion between paint applied during the second-stage painting process and paint applied during final-stage painting. If the windshield is not properly secured to the vehicle body, it may separate from the vehicle during a collision resulting in ejection of unbelted occupants and severe injury or death. Correction: Dealers will affect repairs.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 21,000 milesAvondale, AZCrash
FUEL SYSTEM, GASOLINE
I WAS PULLING INTO MY GARAGE AND I HAD MY FOOT ON THE BRAKE NOT THE ACCELERATOR PEDAL. THE ENGINE SURGED AND PULLED MY TRUCK INTO THE FRONT WALL OF MY GARAGE RESULTING IN BODY DAMAGE TO THE HOOD AND FRONT BUMPER. AFTER HITTING THE WALL, THE WALL BEING WHAT STOPPED ME, MY TRUCK CAME BACK DOWN TO A NORMAL IDLE. AT THIS POINT, THE BRAKE PEDAL WAS ABLE TO BE PUSHED ALL THE WAY TO THE FLOOR AND AFTER THE INCIDENT MY POWER WINDOWS WERE MALFUNCTIONING. THE WINDOWS WOULD NOT ROLL DOWN, BUT MADE A VERY LOUD CLICKING NOISE WHEN WE WOULD PRESS THE BUTTON TO ROLL THEM DOWN. MY TRUCK HAS BEEN TO TWO DIFFERENT DEALERS ON MORE THAN 3 OCCASIONS FOR THIS PROBLEM. THEY ARE UNWILLING TO FIX ANYTHING. HOWEVER, LAST TIME I HAD MY TRUCK IN FOR THIS PROBLEM, THE SERVICE MANAGER TOLD ME THAT SUZUKI WAS AWARE OF THE PROBLEM, BUT DID NOT CONSIDER IT TO BE A SAFETY ISSUE. THEREFORE, THEY ARE NOT OFFERING ANY SORT OF SOLUTION TO ME AT THIS TIME. I WOULD LIKE TO ADD THAT I HAD MY 5 YEAR OLD DAUGHTER IN THE VEHICLE WITH ME AT THE TIME OF THE ACCIDENT.
NHTSA complaint #10125986 — an unverified report by a vehicle owner.
Bloomfield, NJCrash
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ON A RAINY WEDNESDAY MORNING, CAME TO A STOP SIGN SIGNALED TO MAKE A LEFT TURN UPON MAKING THE LEFT TURN THE CAR JUST ACCELERATED AND WENT INTO A WALL. CAUSING DAMAGE TO THE FRONT OF THE CAR
NHTSA complaint #10120666 — an unverified report by a vehicle owner.
at 5,946 milesMeridian, MSCrash
VEHICLE SPEED CONTROL:CABLES
NHTSA RECALL 03V-512 000. ACCELERATOR CABLE CASING CAP: THIS RECALL WAS DONE ON JANUARY 22,2004. CONSUMER HAVE A CONCERN THAT THEIR VEHICLE WAS INVOLVED IN AN ACCIDENT ON JULY 9,2004, WHICH THE VEHICLE SUDDENLY ACCELERATED OUT OF CONTROL WHILE DRIVING OFF A GRAVEL PARKING LOT OF 5 MPH. CONDITION CAUSES THE VEHICLE TO HIT A PARKING VEHICLE BEFORE STOPPING. PLEASE PROVIDE ANY FURTHER INFORMATION.
NHTSA complaint #10082196 — an unverified report by a vehicle owner.
at 39,500 milesNanticoke, PACrashFire
VEHICLE SPEED CONTROL
FIRST OCCASION APPROX 1/04 - BACKING UP OUT OF A PARKING SPOT AND CAR ACCELERATED UNCONTROLLABLY ON ITS OWN. I PUT BOTH FEET ON THE BRAKE AND STILL COULD NOT STOP VEHICLE-HAD TO PUT CAR IN PARK TO STOP. IF SOMEONE WAS IN BACK OF ME I WOULD HAVE CAUSED A CRASH. SIMULTANEOUS WITH THIS INCIDENT, I RECEIVED A RECALL FROM SUZUKI FOR THIS PARTICULAR PROBLEM AND TOOK CAR IN FOR RECALL SERVICE. SECOND OCCASION, 3/25/04 - WAITING IN LINE TO GO INTO CAR WASH WHEN CAR DID THE SAME THING-ACCELERATED UNCONTROLLABLY. LUCKILY NO ONE WAS IN FRONT OF ME, IF THEY HAD BEEN I WOULD HAVE CAUSED A CRASH. AGAIN BEING UNABLE TO STOP THE CAR WITH BOTH FEET ON THE BRAKE I HAD TO PUT THE CAR INTO PARK TO STOP IT. I TOOK THE VEHICLE TO THE DEALER WHERE I BOUGHT IT NEW AND THEY HAVE DETERMINED THERE IS NOTHING WRONG WITH THE VEHICLE. NOTE - THIS WAS NOT REPORTED TO POLICE, THERE WAS NO FIRE OR CRASH - I COULDN'T GET THOSE ITEMS TO COME UP CORRECTLY.
NHTSA complaint #10064120 — an unverified report by a vehicle owner.
Baltimore, MDCrash2 injured
AIR BAGS
WHILE DRIVING UNDER VERY ICY ROAD CONDITIONS CONSUMER LOST CONTROL OF VEHICLE, WENT INTO A SPIN, AND HIT A TREE HEAD ON. UPON IMPACT, NONE OF THE AIRBAGS DEPLOYED.
NHTSA complaint #10057552 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 115,420 milesCullman, AL
STEERING
THIS 2002 SUZUKI XL7 LIMITED STARTED TO HAVE TOUCHY STEERING AT 55 MPH AND UP. IT IS SO SENSITIVE THAT IT CAN EVEN CHANGE LANES. WHEN THE STEERING ACTS UP THE WHOLE VEHICLE VIBRATES. I HAD NEW TIRES AND ALIGNMENT AND CHECKED FOR ANY SLACK IN ANYTHING UNDER THE VEHICLE AND IT CHECKED OUT GOOD. I HAVE CHECKED ON THE INTERNET AND FOUND THAT SEVERAL PEOPLE HAVE HAD THE SAME PROBLEM. SOME OF THE PEOPLE SPENT HUNDREDS OF DOLLARS AND STILL HAVE THE SAME PROBLEM. I THINK THAT IT IS DANGEROUS TO DRIVE AND OTHER PEOPLE NEED TO KNOW ABOUT THE PROBLEM.
NHTSA complaint #10648401 — an unverified report by a vehicle owner.
at 80,000 milesGreen BAY, WI
STEERING
AC COMPRESSOR WENT OUT TWICE IN MY 2002 SUZUKI XL-7. ONCE IN AUGUST 2009 AND AGAIN IN MAY 2012. I HAD TO HAVE IT REPLACED TWICE BECAUSE IT WAS A PRETTY HOT SUMMER. IT ASSUME IF THE CAR LAST ANOTHER FEW YEARS, I WILL HAVE TO REPLACE IT AGAIN. HOW ANNOYING! ALSO, AFTER THE SUMMER MONTHS, DURING THE WINTER MONTHS WHEN I NEED TO TURN ON THE HEAT, THE SERVICE ENGINE LIGHT COMES ON. I GOT THIS TESTED AND IT HAD TO DO WITH THE AC COMPRESSOR. THIS MAKES SENSE BECAUSE THE XL-7 COMPRESSOR IS DUAL. IT'S RUNS AC AND HEAT. POWER STEERING HAS BEEN LEAKING FOR THE PAST YEAR. I WOULD ADD POWER STEERING FLUID EVERY TWO WEEKS OR SO. BUT NOW IT'S PROGRESSIVELY GOTTEN WORSE. I HAVE TO ADD FLUID EVERY OTHER DAY. FRONT AND BACK BUMPER IS DISPLAYING CORROSION. IT LOOKS LIKE THE METAL HINGES THAT HOLD UP THE BUMPERS ARE WEARING AND YOU CAN SEE IT. THIS CAR WAS NOT BUILT TO LAST. I FORESEE MANY MORE ISSUES.
NHTSA complaint #10479723 — an unverified report by a vehicle owner.
at 80,000 milesGreen BAY, WI
STRUCTURE:BODY
AC COMPRESSOR WENT OUT TWICE IN MY 2002 SUZUKI XL-7. ONCE IN AUGUST 2009 AND AGAIN IN MAY 2012. I HAD TO HAVE IT REPLACED TWICE BECAUSE IT WAS A PRETTY HOT SUMMER. IT ASSUME IF THE CAR LAST ANOTHER FEW YEARS, I WILL HAVE TO REPLACE IT AGAIN. HOW ANNOYING! ALSO, AFTER THE SUMMER MONTHS, DURING THE WINTER MONTHS WHEN I NEED TO TURN ON THE HEAT, THE SERVICE ENGINE LIGHT COMES ON. I GOT THIS TESTED AND IT HAD TO DO WITH THE AC COMPRESSOR. THIS MAKES SENSE BECAUSE THE XL-7 COMPRESSOR IS DUAL. IT'S RUNS AC AND HEAT. POWER STEERING HAS BEEN LEAKING FOR THE PAST YEAR. I WOULD ADD POWER STEERING FLUID EVERY TWO WEEKS OR SO. BUT NOW IT'S PROGRESSIVELY GOTTEN WORSE. I HAVE TO ADD FLUID EVERY OTHER DAY. FRONT AND BACK BUMPER IS DISPLAYING CORROSION. IT LOOKS LIKE THE METAL HINGES THAT HOLD UP THE BUMPERS ARE WEARING AND YOU CAN SEE IT. THIS CAR WAS NOT BUILT TO LAST. I FORESEE MANY MORE ISSUES.
NHTSA complaint #10479723 — an unverified report by a vehicle owner.
at 80,000 milesGreen BAY, WI
ENGINE AND ENGINE COOLING
AC COMPRESSOR WENT OUT TWICE IN MY 2002 SUZUKI XL-7. ONCE IN AUGUST 2009 AND AGAIN IN MAY 2012. I HAD TO HAVE IT REPLACED TWICE BECAUSE IT WAS A PRETTY HOT SUMMER. IT ASSUME IF THE CAR LAST ANOTHER FEW YEARS, I WILL HAVE TO REPLACE IT AGAIN. HOW ANNOYING! ALSO, AFTER THE SUMMER MONTHS, DURING THE WINTER MONTHS WHEN I NEED TO TURN ON THE HEAT, THE SERVICE ENGINE LIGHT COMES ON. I GOT THIS TESTED AND IT HAD TO DO WITH THE AC COMPRESSOR. THIS MAKES SENSE BECAUSE THE XL-7 COMPRESSOR IS DUAL. IT'S RUNS AC AND HEAT. POWER STEERING HAS BEEN LEAKING FOR THE PAST YEAR. I WOULD ADD POWER STEERING FLUID EVERY TWO WEEKS OR SO. BUT NOW IT'S PROGRESSIVELY GOTTEN WORSE. I HAVE TO ADD FLUID EVERY OTHER DAY. FRONT AND BACK BUMPER IS DISPLAYING CORROSION. IT LOOKS LIKE THE METAL HINGES THAT HOLD UP THE BUMPERS ARE WEARING AND YOU CAN SEE IT. THIS CAR WAS NOT BUILT TO LAST. I FORESEE MANY MORE ISSUES.
NHTSA complaint #10479723 — an unverified report by a vehicle owner.
at 137,000 milesWinter Park, FL
SUSPENSION
TL* THE CONTACT OWNS A 2002 SUZUKI XL7. THE CONTACT STATED THAT THE VEHICLE WOULD PULL TO THE RIGHT ABNORMALLY WHEN DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE FAILURE WAS LOCATED AS THE FRONT CROSS MEMBER BEING BROKEN DUE TO DEFECTIVE MATERIAL. THE FAILURE CAUSED THE ENGINE TO LEAN TO THE RIGHT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 137,000 AND THE CURRENT MILEAGE WAS 141,000.
NHTSA complaint #10459408 — an unverified report by a vehicle owner.
Derry, NH
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 SUZUKI XL7. WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ABNORMALLY ACCELERATED. THE BRAKES WERE ENGAGED AND THE VEHICLE SLOWED DOWN WITH A LOUD GRINDING NOISE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY ADVISED THE VEHICLE BE TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA complaint #10429656 — an unverified report by a vehicle owner.
at 105,000 milesLeander, TX
SERVICE BRAKES, HYDRAULIC
CONDENSATION FROM VEHICLES AIR CONDITIONING DRIPS ONTO THE INSULATION AROUND BRAKE LINE THAT IS SUPPOSED TO PROTECT BRAKE LINE FROM EXHAUST MANIFOLD HEAT. LIVING IN TEXAS THE VEHICLE RARELY IS TURNED ON WITHOUT THE AIR CONDITIONING. THE CONTINUED SATURATION, DRYING AND VIBRATION OF NORMAL DAY TO DAY USE CAUSED A LEAK IN ONE OF THE TWO BRAKE LINES LEADING TO THE REAR OF THE VEHICLE. THIS WAS DISCOVERED AFTER OWNER REPORTED SPONGY FEELING AND LOSS OF BRAKE HOLDING STRENGTH WHILE IN STOPPED POSITION. UPON FURTHER INSPECTION IT WAS NOTICED BOTH BRAKE LINES BEHIND PROTECTIVE INSULATION HAS SEVER OXIDATION CLOSEST TO THE ENDS THAT ARE ATTACHED TO AN ADAPTER. FIX THAT I EMPLOYED WAS TO BYPASS THE EXTENSION THAT RAN FROM THE TOP OF THE ENGINE DOWN THE PASSENGER SIDE, ENTERED THE INSULATED EXTENSION AND THEN ENTERED THE ADAPTER THEN INTO THE REAR BRAKE LINES. I WAS ABLE TO BYPASS ALL THE UNNEEDED JOINTS WITH 2 48 BRAKE LINES AND 2 COUPLINGS BOUGHT FROM LOCAL AUTO PARTS AND REROUTED LINE FROM DRIVER SIDE DOWN ACROSS REAR SIDE OF UNDERCARRIAGE THEN DIRECTLY INTO REAR BRAKE LINE. THE A/C NO LONGER DRIPS ONTO THE BRAKE LINE.
NHTSA complaint #10380351 — an unverified report by a vehicle owner.
at 47,000 milesCleveland, OH
ENGINE AND ENGINE COOLING
2002 SUZUKI XL7 A/C COMPRESSOR. WHILE DRIVING AT 65-70 MPH ON THE HIGHWAY, THE AIR CONDITIONING COMPRESSOR LOCKED UP AND SNAPPED THE BELT CAUSING THE POWER STEERING TO STOP WORKING AND THE CAR TO OVERHEAT. I PAID 1200 TO HAVE IT FIXED ABOUT 2 YEARS AGO. NOW THE NEW ONE IS MAKING A LOT OF NOISE AND NEEDS TO BE REPLACED. I LOOKED ON MESSAGE BOARDS AND SEE THAT THIS IS A HUGE PROBLEM ON THESE CARS FOR HUNDREDS IF NOT THOUSANDS OF PEOPLE. THIS COMPANY NEEDS TO CORRECT THIS PROBLEM. IT'S A MAJOR SAFETY ISSUE AND VERY EXPENSIVE TO FIX MULTIPLE TIMES.
NHTSA complaint #10361496 — an unverified report by a vehicle owner.
at 35,000 milesIndianapolis, IN
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 SUZUKI XL-7. THE CONTACT STATED THAT THE AIR COMPRESSOR FAILED. WHILE DRIVING APPROXIMATELY 35 MPH WITH THE DEFROST ENGAGED, THE VEHICLE SHUT OFF. THE DEALER ADVISED THE CONTACT THAT SHE WOULD BE RESPONSIBLE FOR PAYING THE REPAIR COST SINCE THERE WERE NO RECALLS OR WARRANTIES. THE FAILURE MILEAGE WAS 35,000. THE CURRENT MILEAGE WAS 91,000.
NHTSA complaint #10300427 — an unverified report by a vehicle owner.
at 112,630 milesGuthrie, OK
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2002 SUZUKI XL-7. THE CONTACT MADE SEVERAL ATTEMPTS TO START THE VEHICLE; HOWEVER, THE ENGINE FAILED TO START. THERE WERE NO PRIOR WARNINGS. ROAD SIDE ASSISTANCE WAS NOTIFIED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE FAILURE OCCURRED AND WAS RELATED AFTER THE FUEL PUMP WAS REPLACED. THE CONTACT IS AWARE OF THE SAFETY RISK. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 112,630.
NHTSA complaint #10281002 — an unverified report by a vehicle owner.
at 68,000 milesSunnyvale, CA
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2002 SUZUKI XL-7. WHILE DRIVING 35 MPH DOWNHILL ON PAVED ROADS, THE FRONT BRAKES FAILED AND CAUSED THE VEHICLE TO PULL TO THE RIGHT. THE CONTACT CALLED THE DEALER IN REFERENCE TO NHTSA CAMPAIGN ID NUMBER 05V452000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR) AND WAS INFORMED THAT HIS VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND CURRENT MILEAGE WAS 71,000. UPDATED 6/18/09 *CN UPDATED 06/22/09
NHTSA complaint #10272750 — an unverified report by a vehicle owner.
at 59,000 milesLubbock, TX
STEERING
TL*THE CONTACT OWNS A 2002 SUZUKI XL-7. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A KNOCKING SOUND. THE AIR CONDITIONING SHUT OFF AND SHE EXITED OFF THE INTERSTATE. IN ADDITION, THE POWER STEERING WOULD NOT ALLOW HER TO TURN PROPERLY. SHE TURNED OFF THE VEHICLE AND ATTEMPTED TO RESTART IT, BUT THE FAILURES CONTINUED. THE CONTACT MANAGED TO DRIVE TO A SERVICE STATION AND THE MECHANIC STATED THAT THE ISSUE MAY HAVE BEEN THE POWER STEERING. SHE PURCHASED FLUID, BUT ANOTHER MECHANIC STATED THAT THE BELT FAILED. THE CONTACT WENT TO AN AUTO PARTS STORE AND A MECHANIC REPLACED THE BELT. SHE THEN TOOK THE VEHICLE TO A DEALER WHO STATED THAT THE AIR CONDITIONING COMPRESSOR NEEDED TO BE REPLACED AND WOULD COST APPROXIMATELY $2,500. SHE WENT TO AN AUTO SERVICE SHOP AND THE MECHANIC DISABLED THE AIR CONDITIONING MECHANISM BECAUSE IT COULD POTENTIALLY BE A SAFETY HAZARD, IF ACTIVATED. THE COMPRESSOR HAS NOT YET BEEN REPLACED. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY COULD NOT ASSIST. THE CURRENT MILEAGE WAS APPROXIMATELY 62,000 AND FAILURE MILEAGE WAS APPROXIMATELY 59,000.
NHTSA complaint #10268646 — an unverified report by a vehicle owner.
at 59,000 milesLubbock, TX
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL*THE CONTACT OWNS A 2002 SUZUKI XL-7. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A KNOCKING SOUND. THE AIR CONDITIONING SHUT OFF AND SHE EXITED OFF THE INTERSTATE. IN ADDITION, THE POWER STEERING WOULD NOT ALLOW HER TO TURN PROPERLY. SHE TURNED OFF THE VEHICLE AND ATTEMPTED TO RESTART IT, BUT THE FAILURES CONTINUED. THE CONTACT MANAGED TO DRIVE TO A SERVICE STATION AND THE MECHANIC STATED THAT THE ISSUE MAY HAVE BEEN THE POWER STEERING. SHE PURCHASED FLUID, BUT ANOTHER MECHANIC STATED THAT THE BELT FAILED. THE CONTACT WENT TO AN AUTO PARTS STORE AND A MECHANIC REPLACED THE BELT. SHE THEN TOOK THE VEHICLE TO A DEALER WHO STATED THAT THE AIR CONDITIONING COMPRESSOR NEEDED TO BE REPLACED AND WOULD COST APPROXIMATELY $2,500. SHE WENT TO AN AUTO SERVICE SHOP AND THE MECHANIC DISABLED THE AIR CONDITIONING MECHANISM BECAUSE IT COULD POTENTIALLY BE A SAFETY HAZARD, IF ACTIVATED. THE COMPRESSOR HAS NOT YET BEEN REPLACED. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY COULD NOT ASSIST. THE CURRENT MILEAGE WAS APPROXIMATELY 62,000 AND FAILURE MILEAGE WAS APPROXIMATELY 59,000.
NHTSA complaint #10268646 — an unverified report by a vehicle owner.
at 59,000 milesLubbock, TX
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2002 SUZUKI XL-7. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD A KNOCKING SOUND. THE AIR CONDITIONING SHUT OFF AND SHE EXITED OFF THE INTERSTATE. IN ADDITION, THE POWER STEERING WOULD NOT ALLOW HER TO TURN PROPERLY. SHE TURNED OFF THE VEHICLE AND ATTEMPTED TO RESTART IT, BUT THE FAILURES CONTINUED. THE CONTACT MANAGED TO DRIVE TO A SERVICE STATION AND THE MECHANIC STATED THAT THE ISSUE MAY HAVE BEEN THE POWER STEERING. SHE PURCHASED FLUID, BUT ANOTHER MECHANIC STATED THAT THE BELT FAILED. THE CONTACT WENT TO AN AUTO PARTS STORE AND A MECHANIC REPLACED THE BELT. SHE THEN TOOK THE VEHICLE TO A DEALER WHO STATED THAT THE AIR CONDITIONING COMPRESSOR NEEDED TO BE REPLACED AND WOULD COST APPROXIMATELY $2,500. SHE WENT TO AN AUTO SERVICE SHOP AND THE MECHANIC DISABLED THE AIR CONDITIONING MECHANISM BECAUSE IT COULD POTENTIALLY BE A SAFETY HAZARD, IF ACTIVATED. THE COMPRESSOR HAS NOT YET BEEN REPLACED. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY COULD NOT ASSIST. THE CURRENT MILEAGE WAS APPROXIMATELY 62,000 AND FAILURE MILEAGE WAS APPROXIMATELY 59,000.
NHTSA complaint #10268646 — an unverified report by a vehicle owner.
at 38,000 milesNEW Windsor, NY
EQUIPMENT:APPLIANCE:AIR CONDITIONER
I HAVE A 2002 SUZUKI XL-7 AND IN JAN 2005 NEWBURGH SUZUKI HAD TO REPLACE THE A/C COMPRESSOR BECAUSE LOCKED UP. VEH ONLY HAD 13,247 MILES ON IT. NOW AGAIN NOV 2008 VEH ONLY HAS 38,000 MILES ON IT COMPRESSOR IS STARTING TO LOCK UP AGAIN.
NHTSA complaint #10249614 — an unverified report by a vehicle owner.
at 38,000 milesNEW Windsor, NY
ENGINE AND ENGINE COOLING
I HAVE A 2002 SUZUKI XL-7 AND IN JAN 2005 NEWBURGH SUZUKI HAD TO REPLACE THE A/C COMPRESSOR BECAUSE LOCKED UP. VEH ONLY HAD 13,247 MILES ON IT. NOW AGAIN NOV 2008 VEH ONLY HAS 38,000 MILES ON IT COMPRESSOR IS STARTING TO LOCK UP AGAIN.
NHTSA complaint #10249614 — an unverified report by a vehicle owner.
at 63,000 milesSouth Lake Tahoe, CA
ENGINE AND ENGINE COOLING:COOLING SYSTEM
NO EVENT LEAD UP TO THE FAILURE OF THE COMPRESSOR IT JUST STARTED TO SQUEAL ONE DAY. THE FAILURE HAPPENED IN ABOUT MARCH IN MY SUZUKI XL-7 2002 WHEN I TRIED TO TURN ON THE HEAT AND THE FAN WOULD NOT PUMP OUT THE HEAT AND IT MADE A LOAD SQUEALING NOISE. I HAVE TAKEN IT IN TO A MECHANIC AND HE SAID THE COMPRESSOR WENT OUT AND NOT ONLY DID THAT GO OUT BUT WHEN IT DIED IT CREATED METAL SHAVINGS WHICH WERE SUCKED INTO TWO OTHER PARTS. THE MECHANIC SAID THAT IT IS RARE THAT A COMPRESSOR SHOULD GO OUT AT 63,000 MILES AND IT COULD EFFECT THE POWER STEERING. I AM CURRENTLY HAVING THE PARTS REPLACED BECAUSE I AM 6 MONTHS PREGNANT AND NEED HEAT FOR THE NEW BABY. THE PARTS WILL BE AVAILABLE IF NEEDED.
NHTSA complaint #10241923 — an unverified report by a vehicle owner.
at 50,000 milesGrand Junction, CO
SERVICE BRAKES, HYDRAULIC
I AM CHANGING MY FRONT BRAKES EVERY OTHER MONTH AND THE CALIPER HAS BEEN BAD NOW FOR A FEW MONTHS. THIS IS THE ONLY CAR I HAVE EVER HAD TO DO THIS WITH. IN FACT A FEW WEEKS AFTER CHANGING THE BRAKES. THEY ARE GRINDING AND THE ABS LIGHT COMES ON OCCASIONALLY. THIS CANNOT BE NORMAL FOR ANY VEHICLE. I DO NOT KNOW WHERE TO LOOK FOR RECALLS OR PROBLEMS WITH THE BRAKES. OR IS THERE SOMEWHERE I NEED TO LOOK. I THOUGHT AT ONE TIME I SAW NOTICES ABOUT BRAKE PROBLEMS. THANK YOU TAMI IVEY
NHTSA complaint #10233216 — an unverified report by a vehicle owner.
Cherry Hill, NJ
UNKNOWN OR OTHER
ON 12/10/05 AT 1303 HRS A REGISTERED DOT TRUCK #707794 CAUSED PHYSICAL DAMAGE TO MY VEHICLE WHEN A LARGE SHEET OF ICE SLID OFF THE MOVING US DOT TRUCK AND STRUCK AND DESTROYED MY DRIVER SIDE MIRROR. THE US DOT REGISTERED VEHICLE IS OWNED BY F&V DISTRIBUTION COMPANY LLC AT 5 DAKOTA DRIVE, SUITE 205 LAKE SUCCESS NEW YORK 11042. A POLICE REPORT WAS FILED WITH THE NEW JERSEY PENSAUKEN POLICE DEPARTMENT CASE#05-61550. THE US DOT REGISTERED VEHICLE IS INSURED BY UNITED STATES FIRE INSURANCE COMPANY POLICY #1337203233, NO PHONE NUMBERS ARE CURRENTLY AVAILABLE FOR EITHER THE F&V DISTRIBUTION COMPANY OR THEIR INSURANCE COMPANY AND I HAVE BEEN UNABLE TO RECEIVE ANY COOPERATION FROM THEM. I AM A SENIOR CITIZEN WHO WAS DRIVING THE AFFECTED VEHICLE, A 2002 SUZUKI XL7 THAT SUSTAINED THE DAMAGE BY THIS US DOT REGISTERED TRUCK. AFTER NUMEROUS ATTEMPTS TO CONTACT THE UNITED STATES INSURANCE COMPANY THAT INSURES THIS US DOT REGISTERED VEHICLE, I HAVE NOT BEEN ABLE TO REPORT OR FILE A CLAIM NUMBER, I MERELY SEEK THE $500 DEDUCTIBLE THAT MY INSURANCE CO. WILL REQUIRE TO REPAIR MY VEHICLE. PLEASE LET ME KNOW HOW TO PROCEED AS I FEEL I AM, AS A SENIOR CITIZEN LIVING IN THE STATE OF NEW JERSEY, BEING TAKEN ADVANTAGE OF BY, F& V DISTRIBUTION COMPANY, LLC AND THE UNITED STATES FIRE INSURANCE COMPANY THAT INSURES THIS VEHICLE. I AM REQUESTING YOUR INTERVENTION AND GUIDANCE IN THIS MATTER. PLEASE CONTACT ME AT YOUR EARLIEST.
NHTSA complaint #10146025 — an unverified report by a vehicle owner.
Webster Springs, WV
EXTERIOR LIGHTING
DT: THE CONTACT STATED THE HEADLIGHT SOCKET BURNED THREE SEPARATE TIMES. THE VEHICLE HAS BEEN TO A MECHANIC, WHO DETERMINED THE SOCKET WAS TOO LIGHT TO HOLD THE HEAVY BULBS. THE SOCKET HAS BEEN REPLACED EACH TIME, BUT NO OTHER REPAIRS HAVE BEEN DONE. *AK UPDATED 01/25/06.
NHTSA complaint #10143537 — an unverified report by a vehicle owner.
Tempe, AZ
STEERING
VEHICLE DOES NOT DRIVE STRAIGHT AND WANDERS. THIS CAR HAS BEEN IN THE SHOP MANY TIMES FOR THE SAME PROBLEM BUT NO FIX.
NHTSA complaint #10139131 — an unverified report by a vehicle owner.
at 21,000 milesAvondale, AZCrash
FUEL SYSTEM, GASOLINE
I WAS PULLING INTO MY GARAGE AND I HAD MY FOOT ON THE BRAKE NOT THE ACCELERATOR PEDAL. THE ENGINE SURGED AND PULLED MY TRUCK INTO THE FRONT WALL OF MY GARAGE RESULTING IN BODY DAMAGE TO THE HOOD AND FRONT BUMPER. AFTER HITTING THE WALL, THE WALL BEING WHAT STOPPED ME, MY TRUCK CAME BACK DOWN TO A NORMAL IDLE. AT THIS POINT, THE BRAKE PEDAL WAS ABLE TO BE PUSHED ALL THE WAY TO THE FLOOR AND AFTER THE INCIDENT MY POWER WINDOWS WERE MALFUNCTIONING. THE WINDOWS WOULD NOT ROLL DOWN, BUT MADE A VERY LOUD CLICKING NOISE WHEN WE WOULD PRESS THE BUTTON TO ROLL THEM DOWN. MY TRUCK HAS BEEN TO TWO DIFFERENT DEALERS ON MORE THAN 3 OCCASIONS FOR THIS PROBLEM. THEY ARE UNWILLING TO FIX ANYTHING. HOWEVER, LAST TIME I HAD MY TRUCK IN FOR THIS PROBLEM, THE SERVICE MANAGER TOLD ME THAT SUZUKI WAS AWARE OF THE PROBLEM, BUT DID NOT CONSIDER IT TO BE A SAFETY ISSUE. THEREFORE, THEY ARE NOT OFFERING ANY SORT OF SOLUTION TO ME AT THIS TIME. I WOULD LIKE TO ADD THAT I HAD MY 5 YEAR OLD DAUGHTER IN THE VEHICLE WITH ME AT THE TIME OF THE ACCIDENT.
NHTSA complaint #10125986 — an unverified report by a vehicle owner.
at 45,000 milesPahrump, NV
TIRES
DT: THE CONSUMER OWNS A 2002 SUZUKI XL7. VEHICLE HAS WENT THROUGH FOUR SETS OF TIRES WITHIN 45000 MILES. SUZUKI HAD REPLACED ALL FOUR TIRES AND KEPT THE CAR FOR DAYS TRYING TO GET THE CAR TO ALIGN. THE TIRE COMPANY SAYS THAT THE ALIGNMENT IS NOT OUT ENOUGH TO DAMAGE THE TIRES. OTHER PEOPLE HAS HAD THIS PROBLEM AND THERE IS COMPLAINTS ON THE NHTSA WEBSITE THEY HAVE ALSO HEARD OF THE 2003 WITH THE SAME PROBLEM.
NHTSA complaint #10124107 — an unverified report by a vehicle owner.
at 5,000 milesRoyal Palm Beach, FL
TIRES
DT: CONSUMER HAD CAR FOR 2 YEARS. ABOUT EVERY 5,000 MILES HAD TO CHANGE THE TIRES ON THE FRONT END DUE TO THEM WEARING OUT ON THE INSIDE OF THE TIRES. VEHICLE WAS TAKEN TO DEALER FOR FRONT END ALIGNMENT. FRONT END ALIGNMENT DID CORRECT THE PROBLEM.
NHTSA complaint #10121018 — an unverified report by a vehicle owner.
Bloomfield, NJCrash
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ON A RAINY WEDNESDAY MORNING, CAME TO A STOP SIGN SIGNALED TO MAKE A LEFT TURN UPON MAKING THE LEFT TURN THE CAR JUST ACCELERATED AND WENT INTO A WALL. CAUSING DAMAGE TO THE FRONT OF THE CAR
NHTSA complaint #10120666 — an unverified report by a vehicle owner.