25 of the
1,104 complaints filed about the Toyota Highlander Hybrid
are about the body and structure —
2% of everything owners reported.
The worst model year for it is 2008.
The contact owns a 2021 Toyota Highlander Hybrid. The contact stated that the hatchback failed to open completely. The vehicle was taken to the dealer, and the dealer recommended that the hatchback motor be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a related recall. The failure mileage was approximately 50,000.
NHTSA complaint #11696325 — an unverified report by a vehicle owner.
The contact owns a 2020 Toyota Highlander Hybrid. The contact stated that while driving on the highway at 75 MPH, the front passenger’s and driver’s side top shield assembly and the engine cover under components became detached from the vehicle. There was no warning light illuminated. The contact was unable to recover the parts. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the was no reason for the parts to have detached from the vehicle unless there was a crash. The contact emphasized that the parts had detached while driving. The components were replaced, and the vehicle was repaired; however, the contact believed that the repair was not appropriate because there were zip ties left underneath the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
NHTSA complaint #11657262 — an unverified report by a vehicle owner.
The contact owns a 2021 Toyota Highlander Hybrid. The contact received notifications of NHTSA Campaign Numbers: 23V720000 (Structure) and 23V865000 (Air Bags); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11615432 — an unverified report by a vehicle owner.
The contact owns a 2022 Toyota Highlander Hybrid. The contact stated that while driving approximately 65 MPH, the contact heard a loud noise coming from the driver’s side of the vehicle. The contact pulled over to the side of the road and became aware that the front lower bumper had detached on the driver's side and was dragging on the road. The bumper was attached by one screw. The contact received notification of NHTSA Campaign Number: 23V72000 (Structure). The vehicle was taken to the dealer and repaired under the recall. The dealer informed the contact that the grill shutter had been damaged and needed to be repaired. The contact stated that after retrieving the vehicle, the check engine warning light was illuminated. The contact was informed that the grill shutter had not been repaired correctly causing the check engine warning light to be illuminated. The dealer repaired the vehicle again. The contact stated that after repairing the vehicle, while driving approximately 40 miles down the road, the check engine warning light illuminated. The contact inspected the vehicle and became aware that underneath the grill shutter had not been repaired. The dealer had been contacted and informed that the failure had reoccurred. The vehicle had not been returned to the dealer. The vehicle was not diagnosed or repaired again. The manufacturer was made aware of the failure and confirmed that the repair would be up to the dealer to repair the vehicle. The failure mileage was 80,000.
NHTSA complaint #11615057 — an unverified report by a vehicle owner.
The contact owns a 2022 Toyota Highlander Hybrid. The contact stated that while driving approximately 65 MPH, the contact heard a loud noise coming from the driver’s side of the vehicle. The contact pulled over to the side of the road and became aware that the front lower bumper had detached on the driver's side and was dragging on the road. The bumper was attached by one screw. The contact received notification of NHTSA Campaign Number: 23V72000 (Structure). The vehicle was taken to the dealer and repaired under the recall. The dealer informed the contact that the grill shutter had been damaged and needed to be repaired. The contact stated that after retrieving the vehicle, the check engine warning light was illuminated. The contact was informed that the grill shutter had not been repaired correctly causing the check engine warning light to be illuminated. The dealer repaired the vehicle again. The contact stated that after repairing the vehicle, while driving approximately 40 miles down the road, the check engine warning light illuminated. The contact inspected the vehicle and became aware that underneath the grill shutter had not been repaired. The dealer had been contacted and informed that the failure had reoccurred. The vehicle had not been returned to the dealer. The vehicle was not diagnosed or repaired again. The manufacturer was made aware of the failure and confirmed that the repair would be up to the dealer to repair the vehicle. The failure mileage was 80,000.
NHTSA complaint #11615057 — an unverified report by a vehicle owner.
The contact's mother owns a 2021 Toyota Highlander Hybrid. The contact stated while driving 70 MPH out of town, another driver informed the contact that the front bumper had detached. The contact pulled over to the side of the road and inspected the vehicle. The contact continued driving to the destination. The vehicle was taken to the dealer, where the contact was referred to an autobody repair shop. The vehicle was taken to the autobody repair shop, where the repair was performed ineffectively. The contact later received notification of NHTSA Campaign Number: 23V720000 (Structure). The vehicle was taken to the dealer, where the recall repair was performed. The vehicle was repaired. The manufacturer was notified of the failure and denied reimbursement for the repairs performed by the autobody repair shop because the failure occurred prior to the recall. The failure mileage was approximately 27,300.
NHTSA complaint #11614292 — an unverified report by a vehicle owner.
The contact owns a 2023 Toyota Highlander Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle struck a bird and the lower front bumper assembly detached. The vehicle was taken to the dealer, who diagnosed a failure with the lower bumper assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V720000 (Structure). The VIN was included, and the parts were available. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11602438 — an unverified report by a vehicle owner.
The contact owns a 2023 Toyota Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11588773 — an unverified report by a vehicle owner.
The contact owns a 2023 Toyota Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
NHTSA complaint #11585221 — an unverified report by a vehicle owner.
The contact owns a 2021 Toyota Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11570995 — an unverified report by a vehicle owner.
WE RECENTLY HAD OUR HIGHLANDER COMPLETELY TOTALED BY OUR INSURANCE AFTER A FAILURE TO HAVE OUR AIR CONDITIONING DRAIN PROPERLY. THE CLOG CAUSED WATER TO BACK UP INTO THE FRAME OF THE CAR AND FLOOD OUR FLOOR CARPETING. THE DRAINAGE ISSUE ALSO CAUSED THE HEADLINERS TO BECOME WET AND DRIP ONTO THE LEATHER UPHOLSTERY. WE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP ADVANTAGE TOYOTA VALLEY STREAM AND THEY FIRST SUGGESTED CLEARING THE MOON ROOF BUT THAT WASN'T THE ISSUE. WHEN WE BROUGHT IT BACK TO THEM THEY KNEW IT WAS A PROBLEM WITH THE A/C DRAIN. THIS APPEARS TO BE A KNOWN ISSUE WITH TOYOTA VEHICLES. EVEN THOUGH THIS IS A KNOWN PROBLEM IT'S NOT PART OF THEIR STANDARD MAINTENANCE PROCESS. WE COULD HAVE SAVED OURSELVES A HEADACHE BY HAVING THEM "ADD" THIS TO THE REGULAR MAINTENANCE.
NHTSA complaint #11223009 — an unverified report by a vehicle owner.
VEHICLE POWER UNLOCKING MECHANISM IS UNRELIABLE, AND SHOWS SIGNIFICANT DEFECT IN THE UNLOCKING CAPABILITIES OF ALL BUT THE DRIVERS DOOR. AFTER SEVERAL LOCK ACTUATOR REPLACEMENTS, THE VEHICLE STILL EXHIBITS IMPROPER OPERATION. DEALERSHIP AGREES THAT THERE IS A COMMON COMPLAINT WITH THIS VEHICLE, AND IT'S LOCK OPERATION. BIGGEST ISSUE I SEE IS HAVING TO LEAVE MY CHILDREN UNATTENDED TO ENTER THE VEHICLE TO MANUALLY UNLOCK DOORS. I HAVE RESEARCHED THIS EXTENSIVELY, AND FOUND SIMILAR COMPLAINTS ONLINE, IN MANY FORUMS ETC - TOYOTA REFUSES TO ACKNOWLEDGE THAT THERE IS AN ISSUE WITH THE LOCK MECHANISMS. THIS HAS BEEN AN ONGOING ISSUE FOR OVER 2 YEARS NOW, AND SHOULD BE EXAMINED FOR THE SAFETY IMPACT AT A GREATER SCALE.
NHTSA complaint #11156484 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER HYBRID. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE CHROME TRIM ON THE DASHBOARD SIGNIFICANTLY REDUCED THE DRIVER'S VISIBILITY ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE VIEW OF THE FRONT SIDE MIRRORS WERE OBSTRUCTED BY A SHINY GLARE THAT CREATED A BLINDING EFFECT. THE CONTACT STATED THAT THE LACK OF VISIBILITY BECAME MORE PROMINENT AND PERSISTENT IN THE FRONT DRIVER'S SIDE MIRROR WHEN THE SUN WAS PRESENT. STEVINSON TOYOTA WEST (780 DENVER WEST COLORADO MILLS BLVD, LAKEWOOD, COLORADO 80401, (720) 259-2544) WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO AN INDEPENDENT BODY REPAIR SHOP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 36.
NHTSA complaint #11151712 — an unverified report by a vehicle owner.
WHILE USING THE TAILGATE CLOSE BUTTON ON THE KEY FOB,CAR SHUT OFF AND PARKED, A LOUD BANG WAS HEARD WHILE THE DOOR WAS CLOSING AND THE DOOR JAMMED, SLIGHTLY OPENED AND IMMOVABLE. HAD TO TAKE THE CAR TO A CERTIFIED TOYOTA REPAIR FACILITY TO GET THE CLOSING SERVO DISCONNECTED SO THE DOOR WOULD SHUT. MANUAL OPERATION OF THE DOOR IS THE ONLY WAY TO OPEN AND CLOSE AT THIS TIME. NOTHING WAS BLOCKING THE DOOR AS IT WAS CLOSING AND COMPLETE REPAIR APPEARS TO BE VERY EXPENSIVE. BACK DOOR HINGES APPEAR TO BE SLIGHTLY OUT OF LINE BUT DOOR WILL CLOSE MANUALLY. T-SB-0038-15 ADDRESSES A PROBLEM SIMILAR TO THIS BUT THE DOOR WOULD OPEN - IN THIS CASE IT WOULD NOT UNTIL THE TOYOTA SERVICEMAN REMOVED THE SERVO.
NHTSA complaint #11142413 — an unverified report by a vehicle owner.
THE DOOR ON THE DRIVERS SIDE TOP CORNER STRUCK ME IN THE TEMPLE AND CAUSED BLEEDING AND A HEADACHE. THE DOOR HAS A SHARP ANGLE. IT WAS STATIONARY I CLOSED THE DOOR AND WAS EXITING THE VEHICLE TO GO IN A CROWDED RESTAURANT. IN A PRIVATE PARKING LOT.
NHTSA complaint #11115033 — an unverified report by a vehicle owner.
CAR WAS PARKED IN DRIVEWAY AND WAS STATIONARY. WARMING CAR UP TO GET RID OF FROST ON WINDSHIELD. THE CAR STARTED ON FIRE - TOTAL LOST. 3 TO 4 FEET FLAMES COMING OUT OF ENGINE.
NHTSA complaint #11044702 — an unverified report by a vehicle owner.
DRIVING APPROXIMATELY 30K / HR ON SEPTEMBER 22, AROUND 6PM. LITTLE TRAFFIC AS THE ROAD LEADS DEEP TO THE COUNTRY. NO RAIN, GREAT VISIBILITY. WE'D JUST STOPPED TO FOLLOW SOMEONE TO A REMOTE LOCATION AND HAD NOT GOTTEN OUT OF THE CAR AT THAT TIME AS THE FRIEND CAME TO THE DRIVER'S SIDE DOOR. A FEW MINUTES LATER, AN ALARM SOUNDED AND THE INDICATOR DISPLAYED "BRAKE MALFUNCTION". THE BRAKES WERE NOT WORKING AND AT THE SAME MOMENT, SMOKE BEGAN FILLING THE VEHICLE FROM THE FRONT VENTS. AT THIS TIME YOU COULD ALSO SEE SMALL FLAMES FROM THE FRONT HOOD OF THE VEHICLE. WE IMMEDIATELY EXITED THE CAR ONCE IT CAME TO A COMPLETE STOP (FORCED TO PARK POSITION). FLAMES COULD BE SEEN FALLING FROM THE PASSENGER SIDE FRONT END. MY HUSBAND SHUT OFF THE VEHICLE. WE RAN AROUND A NED IN THE ROAD TO GET TO SAFETY. WITHIN MINUTES (5-7 MAX) THE CAR WAS ENGULFED IN FLAMES. THE GENTLEMAN WE WERE FOLLOWING TURNED AROUND TO SEE WHERE WE WERE WHEN HE REALIZED THAT THE CAR WAS IN FLAMES. TOYOTA CES HAS BEEN CONTACTED AS WE WERE HOPING FOR HELP WITH AN INVESTIGATION. WE ARE A MILITARY FAMILY, STATIONED OVERSEAS. THE VEHICLE WAS SHIPPED HERE 2.5 YEARS AGO AT GOVERNMENT EXPENSE ONCE WE RECEIVED NEW ORDERS. TOYOTA HAS BEEN LESS THAN ACCOMMODATING WITH PROVIDING ANY INFORMATION. THIS HAPPENED WITH LITTLE TIME TO GET TO SAFETY. MY HOPE IS INFORMATION CAN BE GATHERED FROM OTHER CONSUMERS THAT MAY HAVE EXPERIENCED SIMILAR SITUATIONS. LIVES COULD POTENTIALLY BE SAVED IF WE WORK TOGETHER TO GET FACTS DOCUMENTED. STATESIDE NUMBER PROVIDED. WE CAN BE REACHED AT +34 642 47 0598
NHTSA complaint #11030100 — an unverified report by a vehicle owner.
I ARRIVE AT A PARKING LOT ON FLOWER AVENUE STRIP DRIVING SLOWLY INTO A PARKING SPACE IN FRONT OF A CLINIC, AT A VERY LOW SPEED, WHEN THE CAR SUDDENLY ACCELERATED--BY THE TIME I HIT THE BRAKES ATTEMPTING TO STOP, IT WAS IN THE OFFICE OF OF MATERNAL AND CHILD CARE, UNSTOPPABLE--FORTUNATELY, IT WAS ON A SUNDAY AFTERNOON AND THERE WERE NO EMPLOYEES OR PATIENTS IN THE RECEPTION AREA OF THE OFFICE...SUDDEN ACCELERATION WAS THE CAUSE OF THIS ACCIDENT. THIS CAR MUST BE RECALLED---I TOOK IT TO KOONS TOYOTA IN VIENNA, VIRGINIA-- WHERE I BOUGHT IT LAST OCTOBER--A 2009 TOYOTA HIGHLANDER...
NHTSA complaint #10899033 — an unverified report by a vehicle owner.
SEVERAL SMALL PAINT BUBBLES ON REAR HATCH. ONE HAD BURST AT SEAM OF TRIM AND IS RUSTING. SCREWS HOLDING THE LICENSE PLATE LIGHT AND ASSEMBLY ARE RUSTED. UNDERSIDE OF "HIGHLANDER" EMBLEM TRIM WHERE REAR CAMERA IS LOCATED IS CORRODED AND RUSTED.
NHTSA complaint #10608193 — an unverified report by a vehicle owner.
VEHICLE A RAN A RED LIGHT WHILE BEING DISTRACTED BY PUTTING ON HER SHOE AND RAN A RED LIGHT AT THE INTERSECTION. VEHICLE B CRASHED INTO THE SIDE OF THE VEHICLE A AND VEHICLE B HAS BODY DAMAGE TO FRONT BUMPER FENDERS AND HOOD AND BODY RAILS. VEHICLE B WAS TOTALED OUT BY THE INSURANCE CO. NO AIR BAGS DEPLOYED IN NEITHER VEHICLE. MILEAGE WAS AROUND 25-30 MILES PER HOUR AND NO ONE WAS SERIOUSLY HURT. WHY HAVE AIR BAGS FOR SAFETY IF THEY DO NOT DEPLOY? NEED STIFFER PENALTIES FOR DISTRACTED DRIVING, DRIVER A WAS CITED FOR RUNNING THE RED LIGHT. I WAS ALSO TOLD BY THE INSURANCE COMPANY THAT INDUSTRY TOOK OUT BODY FRAMES TO CUT GAS MILEAGE. WHERE IS THE SAFETY WHEN LIVES ARE AT RISK?
NHTSA complaint #10597058 — an unverified report by a vehicle owner.