Owners have filed 260 complaints
about the 2005 Toyota Matrix with NHTSA between 2004 and 2024.
The largest single group is the airbags.
Across this model's run it ranks 5 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 83
Against the median year of the Toyota Matrix. 50 means typical for this
model; 100 means roughly double.
Severity — 40
7.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 54
32% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Clutch Assembly
620.7%
Engine
620.7%
Automatic Transmission
517.2%
Tread/Belt
310.3%
Front
310.3%
Sidewall
26.9%
Rear/Other
26.9%
Tail Lights
26.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
116.8%
1,000 – 9,999 miles
95.6%
10,000 – 24,999 miles
1710.6%
25,000 – 49,999 miles
2414.9%
50,000 – 74,999 miles
169.9%
75,000 – 99,999 miles
4829.8%
100,000 – 149,999 miles
2012.4%
150,000+ miles
169.9%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2005 Toyota Matrix 4-DR.
—
—
—
14% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2004peak 15Sep 2024
Recalls on the 2005 Toyota Matrix
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202172355,683 units in Canada
Electrical
Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.
Recall 201943355,723 units in Canada
Airbag
Issue: On certain cars, the passenger-front airbag that was installed during prior recall repair must be replaced. The airbag may not unfold properly when it deploys. This could cause the airbag to tear or not inflate properly in a crash. Safety Risk: An airbag that does not work properly could create an increased risk of injury in a crash. Corrective Actions: Toyota will notify owners by mail and instruct them to take their vehicle to a dealer to replace the passenger-front airbag assembly.
Recall 201801532,213 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the passenger frontal airbag assembly. <br><br> Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected. Matrix model vehicles may have had the original front passenger airbag inflator replaced as a “like-for-like” replacement under a previous recall as a temporary remedy while evaluating a permanent remedy. These vehicles will receive the permanent remedy passenger airbag assembly under this recall.
Recall 2016103400,124 units in Canada
Airbag
On certain vehicles, the passenger (frontal) airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the passenger airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Note: This recall supersedes recalls 2013113, 2014224, 2015197 and 2015269. Correction: All vehicles having not received a replacement inflator as part of the previous recall will now have a replacement inflator installed by dealers. For Matrix model vehicles, dealers may replace the front passenger airbag assembly with one equipped with a newly specified inflator.
Recall 2015269366,860 units in Canada
Airbag
On certain vehicles, the passenger (frontal) airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the passenger airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Note: This recall is superseded by recall 2016103. Please see recall 2016103 for more information. <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2016103">Click here for more information</a>
Recall 2010288200,173 units in Canada
Engine
On certain vehicles equipped with a 1ZZ-FE engine and a two-wheel drive transmission, the Engine Control Module (ECM) may have been improperly manufactured. There is a possibility that a crack may develop at certain solder points or on varistors on the circuit board. In most cases, if a crack occurs at certain points or on certain varistors, the engine warning lamp could be illuminated, harsh shifting could result, or the engine may not start. In limited instances, if cracking occurs on particular solder points or varistors, the engine could stop while the vehicle is being driven, increasing the risk of a crash causing personal injury. Correction: Dealers will inspect and, if necessary, replace the ECM.
Reports where the owner recorded a crash, a fire, an injury or a death.
Junction City, KSFire
ELECTRICAL SYSTEM
HOW CAN I VERIFY THAT THE SAFETY RECALL A0J PHASE 1 ON MY 2005 TOYOTA MATRIX WAS REP[ACED BY A GOOD ECU? I TOOK IT TO THE DEALER AND THEY SAID THE ECU WAS BAD. I THINK THEY ARE NOT BEING COMPLETELY HONEST AND DID NOT LOOK UP ANY TYPE OF WARRANTY INFORMATION ON IT BECAUSE THEY DID NOT EVEN MENTION THE RECENT AIR BAG ISSUES IN CERTAIN STATES.I BOUGHT THIS VEHICLE USED AND I BELIEVE THE VEHICLE HAS NEVER BEEN PROPERLY FIXED BY THE ORIGINAL RECALLS / WARRANTIES.
NHTSA complaint #10901972 — an unverified report by a vehicle owner.
at 94,200 milesQuincy, MACrash2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED WHIPLASH AND THE PASSENGER SUSTAINED HEAD INJURIES FROM HITTING THE WINDSHIELD AND WHIPLASH, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE AIR BAGS WERE INSPECTED BY AN INDEPENDENT MECHANIC WHO DEEMED THE VEHICLE FIT TO DRIVE. THE AIR BAG LIGHTS INTERMITTENTLY ILLUMINATED FOR BOTH THE PASSENGER AND DRIVER SIDE AIR BAGS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,200. UPDATED 01/12/15*LJ UPDATED 6/3/2015
NHTSA complaint #10650888 — an unverified report by a vehicle owner.
at 98,000 milesMoreno Valley, CACrash
AIR BAGS
I WAS HEADED TO WORK LIKE I USUALLY WOULD M-F THEN OUT OF NO WHERE THE STEERING WHEEL HAD LOCKED. THIS CAUSED THE CAR TO LOOSE CONTROL. THE CAR ALL OF A SUDDEN WAS SPINNING AROUND AND EVENTUALLY IT FLIPPED LANDING ON ITS SIDE. TO TOP IT OFF NONE OF THE AIR BAGS DEPLOYED! I WAS PULLED OUT OF THE CAR MY WHOLE BODY ACHING, ESPECIALLY MY ARMS. THIS WAS BECAUSE I WAS HOLDING ON FOR DEAR LIFE PRAYING THAT I WILL COME OUT OF IT ALIVE. LUCKILY, NO ONE WAS IN THE CAR BUT MYSELF, BUT I KNOW I DO NOT NEED THIS TO HAPPEN TO ME TWICE SO I WILL NO LONGER WILL PURCHASE A TOYOTA.
NHTSA complaint #10505402 — an unverified report by a vehicle owner.
at 98,000 milesMoreno Valley, CACrash
STEERING
I WAS HEADED TO WORK LIKE I USUALLY WOULD M-F THEN OUT OF NO WHERE THE STEERING WHEEL HAD LOCKED. THIS CAUSED THE CAR TO LOOSE CONTROL. THE CAR ALL OF A SUDDEN WAS SPINNING AROUND AND EVENTUALLY IT FLIPPED LANDING ON ITS SIDE. TO TOP IT OFF NONE OF THE AIR BAGS DEPLOYED! I WAS PULLED OUT OF THE CAR MY WHOLE BODY ACHING, ESPECIALLY MY ARMS. THIS WAS BECAUSE I WAS HOLDING ON FOR DEAR LIFE PRAYING THAT I WILL COME OUT OF IT ALIVE. LUCKILY, NO ONE WAS IN THE CAR BUT MYSELF, BUT I KNOW I DO NOT NEED THIS TO HAPPEN TO ME TWICE SO I WILL NO LONGER WILL PURCHASE A TOYOTA.
NHTSA complaint #10505402 — an unverified report by a vehicle owner.
at 20,000 milesLA Jolla, CACrash
UNKNOWN OR OTHER
DRIVER ENTERS A SMALL PARKING LOT IN SAN DIEGO. DRIVER PULLS UP SLOWLY TO ONE OF FIVE PERPENDICULARS STALLS IN THE LOT. AS HE IS PRESSING BRAKES, THE VEHICLE TAKES OFF, HITS THE CONCRETE STOP AND THEN A FRAME WALL A FEW FEET AFTER THE STOP. THERE IS SOME DAMAGE TO THE BUMPER BUT NONE TO THE ENGINE OR RADIATOR. DRIVER HITS THE STEERING WHEEL. AIRBAGS DO NOT GO OFF. WALL IS DAMAGED. DRIVER PUTS THE VEHICLE IN REVERSE TO PULL BACK. THE CAR TAKES OFF AND LOUNGES BACKWARDS, JUMPS THE CURB FROM THE PARKING LOT TO THE STREET, AND STARTS MOVING BACKWARDS AT HIGH SPEED, SMOKING ITS FRONT TIRES AND DOING A "DONUT" WHERE THE FRONT WHEELS (THIS IS A FRONT WHEEL DRIVE) ARE SPINNING AND THE VEHICLE IS CIRCLING BACKWARDS. FINALLY AT HIGH SPEEDS, THE VEHICLE TRAVELS AND SLAMS BACKWARDS INTO A TOYOTA PICKUP TRUCK STOPPED AT THE RED LIGHT AND STOPS. THE BACKEND DAMAGE IS EXTENSIVE AND THE REAR LEFT WHEEL IS OUT OF ALIGNMENT. VEHICLE IS DECLARED A TOTAL. THIS IS A CASE OF SUDDEN UNINTENDED ACCELERATION.
NHTSA complaint #10411922 — an unverified report by a vehicle owner.
at 54,915 milesSpringfield, MOCrash
SERVICE BRAKES, HYDRAULIC
2005 TOYOTA MATRIX, WHEN BRAKES ARE APPLIED FOR PANIC STOP WHILE AIR CONDITIONER RUNNING, CAR WILL NOT STOP QUICKLY AND ROLLS INTO OBJECTS. THIS IS SECOND ACCIDENT WITH THE VEHICLE DOING THIS.
NHTSA complaint #10355547 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 90,000 milesSouth Pasadena, CA
AIR BAGS
The contact owns a 2005 Toyota Matrix. The contact stated that the vehicle was serviced under an unknown recall however, the air bag warning light illuminated after the repair was made. The contact received notification of NHTSA Campaign Number: 19V627000 (Air Bags); however, the vehicle was not repaired, and the contact was informed that the failure was not related to the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. Parts distribution disconnect.
NHTSA complaint #11614208 — an unverified report by a vehicle owner.
Albuquerque, NM
AIR BAGS
2005 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO DEFECTIVE PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.
NHTSA complaint #11289430 — an unverified report by a vehicle owner.
at 155,000 milesWheat Ridge, CO
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. WHILE DRIVING 70 MPH, THE ENGINE COMPLETELY SHUT OFF. ALSO, THE ELECTRICAL SYSTEM SHUT OFF AND THE POWER STEERING STOPPED WORKING. PERRY MOTORS (310 S MAIN ST, BISHOP, CA 93514, (760) 872-4141) STATED THAT THERE WAS NO RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE DEALER BELIEVED THAT THE ENGINE CONTROL MODULE WAS THE SOURCE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST SINCE THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 155,000.
NHTSA complaint #11165224 — an unverified report by a vehicle owner.
at 155,000 milesWheat Ridge, CO
ENGINE
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. WHILE DRIVING 70 MPH, THE ENGINE COMPLETELY SHUT OFF. ALSO, THE ELECTRICAL SYSTEM SHUT OFF AND THE POWER STEERING STOPPED WORKING. PERRY MOTORS (310 S MAIN ST, BISHOP, CA 93514, (760) 872-4141) STATED THAT THERE WAS NO RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE DEALER BELIEVED THAT THE ENGINE CONTROL MODULE WAS THE SOURCE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST SINCE THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 155,000.
NHTSA complaint #11165224 — an unverified report by a vehicle owner.
Westminster, CA
AIR BAGS
TAKATA RECALL I'VE BEEN TRYING TO GET HELP WITH THIS PROBLEM WITH TOYOTA FOR MONTHS WITH NOTHING BUT VERY GENERAL RESPONSES, NONE OF WHICH, ADDRESS MY ISSUE, EXPLAIN TOYOTA'S POSITION, AND NEGLIGENCE, OR ANSWER MY QUESTIONS. I'M GOING TO ASK YOU TO GET ALL THE DETAILS FROM THE PRIOR COMPLAINTS I'VE SENT OVER THE LAST TWO MONTHS. PLEASE REVIEW AND ADVISE ASAP. THANK YOU, (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11120945 — an unverified report by a vehicle owner.
NEW Port Richey, FL
AIR BAGS
2005 MATRIX. CONSUMER WRITES IN REGARDS TO NHTSA RECALL 18V-025. *LD THE CONSUMER STATED THE PARTS WERE UNAVAILABLE TO COMPLETE THE RECALL REPAIR.
NHTSA complaint #11093108 — an unverified report by a vehicle owner.
at 100,000 milesKansas City, MO
AIR BAGS
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED AND REMAINED LIT AFTER IT WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER (JAY WOLFE TOYOTA, PRAIRIE VIEW RD, KANSAS CITY, MO, 816-788-6877) WHERE THE RECALL REPAIR WAS COMPLETED. THE TECHNICIAN STATED THAT NOTHING COULD BE DONE ABOUT THE AIR BAG INDICATOR ILLUMINATING. THE CONTACT DID NOT REMEMBER IF THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #11052489 — an unverified report by a vehicle owner.
at 152,000 milesHelendale, CA
ENGINE
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. WHILE DRIVING VARIOUS HIGH SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE COMPLETELY LOST POWER ON THREE OCCASIONS. THE CONTACT COASTED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE OVER A PERIOD OF 15-20 MINUTES ON EACH OCCASION. WARRENS AUTO REPAIR IN BISHOP, CALIFORNIA WAS MADE AWARE OF THE ISSUE, BUT COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 152,000.
NHTSA complaint #11011809 — an unverified report by a vehicle owner.
at 90,000 milesLargo, MD
ENGINE
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL AS THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS, BUT THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V384000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #10937618 — an unverified report by a vehicle owner.
Monroe, OR
AIR BAGS
AIRBAG RECALL. I HAVE BEEN TRYING TO GET MY CAR FIXED SINCE OCTOBER. THE DEALER CANNOT GET THE PART. EACH TIME I CALL THE DEALER THEY SAY THE PART HAS NOT ARRIVED. CALLED THE TOYOTA SAFETY RESOLUTION TEAM ON 11/23 AND THEY HOOKED ME UP WITH DEALER. SAME STORY, PART IS ON ORDER BUT MAY BE MONTHS BEFORE WE GET THE PART.
NHTSA complaint #10936506 — an unverified report by a vehicle owner.
Calgary AB T2C 1G7 Canada, MA
AIR BAGS
SPIRAL CABLE ASSEMBLY WITH ELECTRICAL CONNECTIONS DAMAGED. AIRBAG LIGHT STAYS ON WHEN THE STEERING WHEEL IS TURNED. A RECALL FOR 2009-2010 MATRIX IS IN EFFECT (HTTP://WWW.AUTONEWS.COM/ARTICLE/20140409/COPY01/304099971/TOYOTA-RECALLS-MORE-THAN-6-MILLION-VEHICLES) BUT 2005 MATRIX AND OTHER YEARS ARE ACTUALLY ALSO AFFECTED BY THESE DEFECT. A RECALL FOR 2005 MATRIX TO REPLACE AIRBAG MODULE IS ANNOUNCED BY TOYOTA BUT NOT FOR DAMAGED SPIRAL CABLE ASSEMBLY WHICH SHOULD BE RELATED TO THE AIRBAG MODULE DEFECT AS THE AIRBAG MODULE IS ATTACHED TO THE SPIRAL CABLE ASSEMBLY
NHTSA complaint #10919926 — an unverified report by a vehicle owner.
Pomona, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10915901 — an unverified report by a vehicle owner.
at 192,200 milesManor, TX
SERVICE BRAKES
I ENCOUNTERED A FLAT TIRE. I PULLED THE TIRE OFF AND PLACED THE SPARE ON. THE BRAKE DRUM CAME OFF THE CAR AND REMAINED HOUSED IN THE WHEEL WELL. AFTER PLACING THE SPARE ON, I DROVE ABOUT 30 MILES TO MY MECHANIC WITH NO BRAKE DRUM. I ENCOUNTERED EXTENSIVE DAMAGE TO MY BREAK SYSTEM. THE VEHICLE WAS STATIONARY WHEN CHANGING THE TIRE AND IN MOTION WHEN BRAKE SYSTEM DAMAGE WAS DONE.
NHTSA complaint #10910944 — an unverified report by a vehicle owner.
Hamilton, GA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10910734 — an unverified report by a vehicle owner.
Lexington, KY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10909909 — an unverified report by a vehicle owner.
at 81,000 milesPalm Desert, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE CLOCK FAILED TO WORK. THE CONTACT LATER RECEIVED A RECALL NOTICE CONCERNING THE AIR BAGS. THE DEALER SCHEDULED THE RECALL REPAIR, BUT THE REMEDY FAILED. AFTER THE REPAIR, THE AIR BAG INDICATOR ILLUMINATED AGAIN AND THE CLOCK CONTINUED NOT TO FUNCTION. THERE WERE ALSO VARIOUS WARNING INDICATORS THAT FLASHED ON THE INSTRUMENT CLUSTER AFTER THE REPAIR. THE DEALER WAS NOTIFIED AND INDICATED THAT THEY WERE BEEN UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 11/01/16*LJ
NHTSA complaint #10907277 — an unverified report by a vehicle owner.
at 81,000 milesPalm Desert, CA
ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE CLOCK FAILED TO WORK. THE CONTACT LATER RECEIVED A RECALL NOTICE CONCERNING THE AIR BAGS. THE DEALER SCHEDULED THE RECALL REPAIR, BUT THE REMEDY FAILED. AFTER THE REPAIR, THE AIR BAG INDICATOR ILLUMINATED AGAIN AND THE CLOCK CONTINUED NOT TO FUNCTION. THERE WERE ALSO VARIOUS WARNING INDICATORS THAT FLASHED ON THE INSTRUMENT CLUSTER AFTER THE REPAIR. THE DEALER WAS NOTIFIED AND INDICATED THAT THEY WERE BEEN UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 11/01/16*LJ
NHTSA complaint #10907277 — an unverified report by a vehicle owner.
Junction City, KSFire
ELECTRICAL SYSTEM
HOW CAN I VERIFY THAT THE SAFETY RECALL A0J PHASE 1 ON MY 2005 TOYOTA MATRIX WAS REP[ACED BY A GOOD ECU? I TOOK IT TO THE DEALER AND THEY SAID THE ECU WAS BAD. I THINK THEY ARE NOT BEING COMPLETELY HONEST AND DID NOT LOOK UP ANY TYPE OF WARRANTY INFORMATION ON IT BECAUSE THEY DID NOT EVEN MENTION THE RECENT AIR BAG ISSUES IN CERTAIN STATES.I BOUGHT THIS VEHICLE USED AND I BELIEVE THE VEHICLE HAS NEVER BEEN PROPERLY FIXED BY THE ORIGINAL RECALLS / WARRANTIES.
NHTSA complaint #10901972 — an unverified report by a vehicle owner.
Woburn, MA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10889039 — an unverified report by a vehicle owner.
Colorado Springs, CO
AIR BAGS
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10881748 — an unverified report by a vehicle owner.
Copenhagen, NY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V285000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 07/12/16*LJ UPDATED 07/19/16.
NHTSA complaint #10873170 — an unverified report by a vehicle owner.
at 202,912 milesCinebar, WA
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 TOYOTA MATRIX. WHILE DRIVING 5 MPH, THE ACCELERATOR PEDAL AUTOMATICALLY DEPRESSED AND THE ENGINE RPMS INCREASED. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD IN ORDER TO STOP THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 202,912.
NHTSA complaint #10864822 — an unverified report by a vehicle owner.
Oakdale, NY
AIR BAGS
TAKATA RECALL - I RECEIVED A LETTER SEVERAL MONTHS AGO INFORMING ME MY MATRIX WAS RECALLED FOR THE AIR BAG INFLATORS. I WAS TOLD I'D BE CONTACTED WHEN THE PARTS WERE AVAILABLE. AFTER HEARING NOTHING, I WENT TO TOYOTA'S WEBSITE. IT SAYS THE PART SHOULD HAVE BEEN AVAILABLE IN MY AREA STARTING IN DEC. 2015. I CONTACTED MY LOCAL DEALER , & THEY TOLD ME THEY COULDN'T DO THE REPAIR UNTIL THE END OF AUG. 2016. IT WILL HAVE BEEN ABOUT A YEAR & A HALF SINCE I WAS INFORMED OF THE RECALL - THIS IS A TOTALLY UNACCEPTABLE AMOUNT OF TIME. MEANWHILE, THEY SUGGEST NO ONE RIDE IN THE PASSENGER SEAT UNTIL THE REPAIR IS COMPLETE. TOYOTA IS DOING A TERRIBLE JOB WITH THIS WHOLE THING.
NHTSA complaint #10860577 — an unverified report by a vehicle owner.
Hanford, CA
AIR BAGS
I GOT A RECALL FOR THE AIRBAGS. I'M KIND OF WONDERING IF I SHOULD BE DRIVING MY CAR.
NHTSA complaint #10854962 — an unverified report by a vehicle owner.
Vail, AZ
AIR BAGS
TAKATA RECALL - IN JUNE 2015, I WAS NOTIFIED BY TOYOTA THAT MY MATRIX HAD BEEN ADDED TO THE LIST OF VEHICLES AFFECTED BY THE TAKATA RECALL AND THAT I SHOULD CONTACT MY LOCAL DEALER TO SET UP REPAIRS. WHEN I CALLED I WAS TOLD THAT I WOULD BE CONTACTED AGAIN ONCE THE PARTS WERE AVAILABLE. I HAVE NOW RECEIVED THE NOTIFICATION THAT PARTS ARE AVAILABLE, NEARLY 10 MONTHS AFTER THE INITIAL NOTIFICATION. WHAT TROUBLES ME IS THAT IN THE LATEST LETTER IT STATES " UNTIL THIS REMEDY IS PERFORMED, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT." WHY DIDN'T THEY MENTION THIS BEFORE? WHY DIDN'T THEY PROVIDE THE REPAIRS SOONER? WHAT IF I HAD BEEN IN AN ACCIDENT WITH SOMEONE IN THE FRONT PASSENGER SEAT, THEY MIGHT HAVE BEEN SEVERELY INJURED OR POSSIBLY KILLED. WHY ARE THESE LARGE COMPANIES ALLOWED TO PUT OTHERS AT RISK SIMPLY BY PERFORMING SOME SORT OF FAILURE ANALYSIS WHEN PEOPLES LIVES ARE AT RISK.
NHTSA complaint #10853274 — an unverified report by a vehicle owner.
