Owners have filed 56 complaints
about the 2008 Toyota Matrix with NHTSA between 2008 and 2020.
The largest single group is the acceleration & cruise control.
Across this model's run it ranks 7 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 18
Against the median year of the Toyota Matrix. 50 means typical for this
model; 100 means roughly double.
Severity — 100
19.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 91
53% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
36.7%
1,000 – 9,999 miles
920.0%
10,000 – 24,999 miles
715.6%
25,000 – 49,999 miles
1226.7%
50,000 – 74,999 miles
511.1%
75,000 – 99,999 miles
36.7%
100,000 – 149,999 miles
36.7%
150,000+ miles
36.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2008peak 7Mar 2020
Recalls on the 2008 Toyota Matrix
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
10V384000
ENGINE AND ENGINE COOLING
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2008 COROLLA AND COROLLA MATRIX VEHICLES. THE ENGINE CONTROL MODULE (ECM) FOR THE SUBJECT MODELS EQUIPPED WITH THE 1ZZ-FE ENGINE AND TWO-WHEEL DRIVE MAY HAVE BEEN IMPROPERLY MANUFACTURED. THERE IS A POSSIBILITY THAT A CRACK MAY DEVELOP AT CERTAIN SOLDER POINTS OR ON VARISTORS ON THE CIRCUIT BOARD.
Risk: THERE ARE A VARIETY OF WARNINGS AND CONSEQUENCES ASSOCIATED WITH THE DEFECT. THE ENGINE WARNING LAMP COULD BE ILLUMINATED, HARSH SHIFTING COULD RESULT, THE ENGINE MAY NOT START, OR THE ENGINE COULD SHUT OFF WHILE THE VEHICLE IS BEING DRIVEN. AN ENGINE SHUTOFF WHILE THE VEHICLE IS BEING DRIVEN INCREASES THE RISK OF A CRASH.
10V035000
EQUIPMENT:OTHER:LABELS
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
Risk: THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202172355,683 units in Canada
Electrical
Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.
Recall 201943355,723 units in Canada
Airbag
Issue: On certain cars, the passenger-front airbag that was installed during prior recall repair must be replaced. The airbag may not unfold properly when it deploys. This could cause the airbag to tear or not inflate properly in a crash. Safety Risk: An airbag that does not work properly could create an increased risk of injury in a crash. Corrective Actions: Toyota will notify owners by mail and instruct them to take their vehicle to a dealer to replace the passenger-front airbag assembly.
Recall 201801532,213 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the passenger frontal airbag assembly. <br><br> Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected. Matrix model vehicles may have had the original front passenger airbag inflator replaced as a “like-for-like” replacement under a previous recall as a temporary remedy while evaluating a permanent remedy. These vehicles will receive the permanent remedy passenger airbag assembly under this recall.
Recall 2016103400,124 units in Canada
Airbag
On certain vehicles, the passenger (frontal) airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the passenger airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Note: This recall supersedes recalls 2013113, 2014224, 2015197 and 2015269. Correction: All vehicles having not received a replacement inflator as part of the previous recall will now have a replacement inflator installed by dealers. For Matrix model vehicles, dealers may replace the front passenger airbag assembly with one equipped with a newly specified inflator.
Recall 2010288200,173 units in Canada
Engine
On certain vehicles equipped with a 1ZZ-FE engine and a two-wheel drive transmission, the Engine Control Module (ECM) may have been improperly manufactured. There is a possibility that a crack may develop at certain solder points or on varistors on the circuit board. In most cases, if a crack occurs at certain points or on certain varistors, the engine warning lamp could be illuminated, harsh shifting could result, or the engine may not start. In limited instances, if cracking occurs on particular solder points or varistors, the engine could stop while the vehicle is being driven, increasing the risk of a crash causing personal injury. Correction: Dealers will inspect and, if necessary, replace the ECM.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 235,000 milesAthens, GACrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH WHEN THE VEHICLE IN FRONT OF THE CONTACT MADE AN UNEXPECTED STOP CAUSING THE CONTACT TO REAR END THE VEHICLE IN FRONT. THERE WAS FRONT-END DAMAGE TO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT TOWED AND A POLICE REPORT WAS FILED. THE CONTACT RECEIVED INJURIES TO THEIR NOSE AND NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A COLLISION CENTER HOWEVER, WAS NOT REPAIRED. THE DEALER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 235,000.
NHTSA complaint #10981078 — an unverified report by a vehicle owner.
at 42,651 milesSanta Clara, FLCrash
AIR BAGS:FRONTAL
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT WAS DRIVING 5 MPH AND ATTEMPTING A LEFT TURN INTO A PARKING SPACE WHEN THE VEHICLE ACCELERATED UNEXPECTEDLY AND JUMPED A CURB BEFORE CRASHING INTO A TRASH BIN. THE VEHICLE WAS NOT DESTROYED. THERE WERE NO INJURIES BUT THE POLICE WERE CONTACTED AND REPORT WAS FILED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,651 AND THE CURRENT MILEAGE WAS 42,680. UPDATED 04/13/12 *BF..UPDATED 04/18/12*BF THE CONSUMER WAS DRIVING 5 MPH. AS HE TURNED INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED UNEXPECTEDLY AND JUMPED THE CURB BEFORE CRASHING INTO A HEAVY CONCRETE TRASH BIN. THE CONSUMER PUT THE VEHICLE IN PARK, BUT THE WHEELS CONTINUED TO REV. BY THIS TIME, SMOKE WAS CREATED BY THE TIRES BURNING. THE WHEELS DID NOT CEASE REVVING UNTIL THE IGNITION WAS TURNED OFF A FEW SECONDS LATER. THE IMPACT MOVED THE CONCRETE BIN ABOUT 1 1/2 FEET FORWARD INTO THE ADJACENT BUILDING. THE AIR BAGS DID NOT DEPLOY. UPDATED 06/05/12 THE CONSUMER STATED THE VEHICLE WAS TOWED TO A COLLISION CENTER RECOMMENDED BY THE INSURANCE COMPANY. THE REPAIRS WERE COMPLETED IN NINE DAYS. COLLISION CENTER DID NOT FIND ANY BROKEN CABLES OR WIRES THAT COULD HAVE CAUSED THE INCIDENT. UPDATED 06/15/2012
NHTSA complaint #10452747 — an unverified report by a vehicle owner.
at 42,651 milesSanta Clara, FLCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT WAS DRIVING 5 MPH AND ATTEMPTING A LEFT TURN INTO A PARKING SPACE WHEN THE VEHICLE ACCELERATED UNEXPECTEDLY AND JUMPED A CURB BEFORE CRASHING INTO A TRASH BIN. THE VEHICLE WAS NOT DESTROYED. THERE WERE NO INJURIES BUT THE POLICE WERE CONTACTED AND REPORT WAS FILED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,651 AND THE CURRENT MILEAGE WAS 42,680. UPDATED 04/13/12 *BF..UPDATED 04/18/12*BF THE CONSUMER WAS DRIVING 5 MPH. AS HE TURNED INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED UNEXPECTEDLY AND JUMPED THE CURB BEFORE CRASHING INTO A HEAVY CONCRETE TRASH BIN. THE CONSUMER PUT THE VEHICLE IN PARK, BUT THE WHEELS CONTINUED TO REV. BY THIS TIME, SMOKE WAS CREATED BY THE TIRES BURNING. THE WHEELS DID NOT CEASE REVVING UNTIL THE IGNITION WAS TURNED OFF A FEW SECONDS LATER. THE IMPACT MOVED THE CONCRETE BIN ABOUT 1 1/2 FEET FORWARD INTO THE ADJACENT BUILDING. THE AIR BAGS DID NOT DEPLOY. UPDATED 06/05/12 THE CONSUMER STATED THE VEHICLE WAS TOWED TO A COLLISION CENTER RECOMMENDED BY THE INSURANCE COMPANY. THE REPAIRS WERE COMPLETED IN NINE DAYS. COLLISION CENTER DID NOT FIND ANY BROKEN CABLES OR WIRES THAT COULD HAVE CAUSED THE INCIDENT. UPDATED 06/15/2012
NHTSA complaint #10452747 — an unverified report by a vehicle owner.
Redmond, WACrash
VEHICLE SPEED CONTROL
ON MAY 28TH, WHILE PULLING INTO MY DRIVEWAY AS I'VE DONE WITH MY 2008 MATRIX HUNDREDS OF TIMES, THE BRAKES FAILED AND MY CAR RAN INTO MY HOUSE. I COULD FEEL THE ABS FIRING, BUT THE CAR FAILED TO SLOW DOWN. I HAVE A SHORT DRIVEWAY, ABOUT A CAR AND A HALF IN LENGTH, AND IT IS DOWNHILL. THE APPROACH TO THE DRIVEWAY HAS ME TURNING AND BRAKING WHILE GOING OVER THE BUMP OF THE CURB. TO ADD TO THAT, IT WAS RAINING THE DAY THIS HAPPENED. FORTUNATELY, MY APPROACH WAS RATHER SLOW AND NO ONE WAS INJURED. MY CAR SUSTAINED SOME MINOR DAMAGE, AND MY GARAGE SUSTAINED MORE DAMAGE FROM THE FORCE OF THE IMPACT. UNDER THE ADVISEMENT OF MY AUTO INSURANCE AGENCY, I HAD THE CAR TOWED TO THE TOYOTA DEALERSHIP FOR INSPECTION. THEY INFORMED ME THAT THEY RAN A COMPLETE DIAGNOSTIC, AND ALL OF THE SYSTEMS WERE RUNNING FINE. THEY REPORTED TO ME THAT THE BRAKE PADS WERE IN GOOD CONDITION, AND THERE WERE NO HOT SPOTS. FROM THEIR PERSPECTIVE, THE CAR SEEMED FINE. I ADVISED THEM THAT WHILE THE DIAGNOSTICS REPORTED THE CAR AS BEING FINE, THE INABILITY FOR THE CAR TO BRAKE COMING INTO MY DRIVEWAY, AND THE DAMAGE SUSTAINED, LEAVES ME NEEDING A BETTER ANSWER THAN THAT. THEY TOLD ME THAT WHEN IT NEXT RAINED THAT I COULD COME IN AND DRIVE THE CAR WITH ONE OF THEIR TECHNICIANS TO TRY AND RE-CREATE THE ISSUE. IT HAS BEEN SEVERAL WEEKS, AND WE HAVE NOT HAD THE PROPER WEATHER CONDITIONS WHEN THEY HAVE BEEN OPEN AND I HAVE BEEN ABLE TO GET OFF WORK AND GET OVER THERE WITH OUR ONE REMAINING CAR. WHEN I SPOKE TO THE DEALER REP ON MONDAY, HE RE-ITERATED HOW THEIR SOFTWARE DIAGNOSTIC SHOWED THE CAR WAS OPERATING FINE. I ASKED HIM HOW THEN THE 2010 PRIUS HAD A SOFTWARE UPDATE TO CORRECT A BRAKING ISSUE. HE SAID THAT THE PRIUS SITUATION WAS COMPLICATED, BROUGHT ON BY THE COMBINATION OF TURNING, GOING OVER A BUMP AND BRAKING AT THE SAME TIME. I TOLD HIM THAT WAS WHAT HAPPENED DURING MY ACCIDENT. THERE WAS SILENCE, AND A REPEAT STATEMENT THAT I COULD COME IN AND TEST THE VEHICLE WITH THEIR TECH.
NHTSA complaint #10336357 — an unverified report by a vehicle owner.
Redmond, WACrash
SERVICE BRAKES, ELECTRIC
ON MAY 28TH, WHILE PULLING INTO MY DRIVEWAY AS I'VE DONE WITH MY 2008 MATRIX HUNDREDS OF TIMES, THE BRAKES FAILED AND MY CAR RAN INTO MY HOUSE. I COULD FEEL THE ABS FIRING, BUT THE CAR FAILED TO SLOW DOWN. I HAVE A SHORT DRIVEWAY, ABOUT A CAR AND A HALF IN LENGTH, AND IT IS DOWNHILL. THE APPROACH TO THE DRIVEWAY HAS ME TURNING AND BRAKING WHILE GOING OVER THE BUMP OF THE CURB. TO ADD TO THAT, IT WAS RAINING THE DAY THIS HAPPENED. FORTUNATELY, MY APPROACH WAS RATHER SLOW AND NO ONE WAS INJURED. MY CAR SUSTAINED SOME MINOR DAMAGE, AND MY GARAGE SUSTAINED MORE DAMAGE FROM THE FORCE OF THE IMPACT. UNDER THE ADVISEMENT OF MY AUTO INSURANCE AGENCY, I HAD THE CAR TOWED TO THE TOYOTA DEALERSHIP FOR INSPECTION. THEY INFORMED ME THAT THEY RAN A COMPLETE DIAGNOSTIC, AND ALL OF THE SYSTEMS WERE RUNNING FINE. THEY REPORTED TO ME THAT THE BRAKE PADS WERE IN GOOD CONDITION, AND THERE WERE NO HOT SPOTS. FROM THEIR PERSPECTIVE, THE CAR SEEMED FINE. I ADVISED THEM THAT WHILE THE DIAGNOSTICS REPORTED THE CAR AS BEING FINE, THE INABILITY FOR THE CAR TO BRAKE COMING INTO MY DRIVEWAY, AND THE DAMAGE SUSTAINED, LEAVES ME NEEDING A BETTER ANSWER THAN THAT. THEY TOLD ME THAT WHEN IT NEXT RAINED THAT I COULD COME IN AND DRIVE THE CAR WITH ONE OF THEIR TECHNICIANS TO TRY AND RE-CREATE THE ISSUE. IT HAS BEEN SEVERAL WEEKS, AND WE HAVE NOT HAD THE PROPER WEATHER CONDITIONS WHEN THEY HAVE BEEN OPEN AND I HAVE BEEN ABLE TO GET OFF WORK AND GET OVER THERE WITH OUR ONE REMAINING CAR. WHEN I SPOKE TO THE DEALER REP ON MONDAY, HE RE-ITERATED HOW THEIR SOFTWARE DIAGNOSTIC SHOWED THE CAR WAS OPERATING FINE. I ASKED HIM HOW THEN THE 2010 PRIUS HAD A SOFTWARE UPDATE TO CORRECT A BRAKING ISSUE. HE SAID THAT THE PRIUS SITUATION WAS COMPLICATED, BROUGHT ON BY THE COMBINATION OF TURNING, GOING OVER A BUMP AND BRAKING AT THE SAME TIME. I TOLD HIM THAT WAS WHAT HAPPENED DURING MY ACCIDENT. THERE WAS SILENCE, AND A REPEAT STATEMENT THAT I COULD COME IN AND TEST THE VEHICLE WITH THEIR TECH.
NHTSA complaint #10336357 — an unverified report by a vehicle owner.
at 6,000 milesNewark, CACrash1 injured
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE SPEEDS OF 35 MPH IN RAINY WEATHER, A VEHICLE AHEAD OF HIM APPLIED THE BRAKES. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKES; HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE PROCEEDED TO CRASH INTO THE PRECEDING VEHICLE AND ALSO A THIRD VEHICLE. ONE OF THE VEHICLE OCCUPANTS WAS INJURED. THE POLICE WERE CALLED TO THE SCENE. THE CONTACT WAS NOT GIVEN A COPY OF THE POLICE REPORT. THE VEHICLE WAS DRIVEN TO A LOCAL REPAIR SHOP FOR AN ASSESSMENT OF THE DAMAGES. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 10,000.
NHTSA complaint #10322849 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Crawfordville, FL
ELECTRICAL SYSTEM
2008 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO TOYOTA COMPUTER SAFETY RECALL. *LD THE CONSUMER STATED THE DEALER HAD NOT REPLACED THE ECM, BUT CLAIMED IT WAS REPLACED.
NHTSA complaint #11315318 — an unverified report by a vehicle owner.
at 97,000 milesApopka, FL
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SHUT OFF. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND ON IN ORDER TO DRIVE PROPERLY. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED NUMEROUS TIMES, ESPECIALLY AT RED LIGHTS. THE VEHICLE WAS TAKEN TO BENNETT TOYOTA (1951 LEHIGH ST, ALLENTOWN, PA 18103), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS ALSO CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
NHTSA complaint #11142863 — an unverified report by a vehicle owner.
at 97,000 milesApopka, FL
ENGINE
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SHUT OFF. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND ON IN ORDER TO DRIVE PROPERLY. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED NUMEROUS TIMES, ESPECIALLY AT RED LIGHTS. THE VEHICLE WAS TAKEN TO BENNETT TOYOTA (1951 LEHIGH ST, ALLENTOWN, PA 18103), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS ALSO CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
NHTSA complaint #11142863 — an unverified report by a vehicle owner.
at 105,000 milesOakland, CA
TIRES
DANGEROUS, POOR TRACTION ON WET PAVEMENT SUMITOMO TOUR PLUS LS-H WHEN ON A STEEP ROAD IN SAN FRANCISCO, MY TIRES SKIDDED RATHER THAN GRAB THE ROAD ON A RAINY DAY IN THE WINTER OF 2016. THIS ALSO HAPPENED DURING THE WINTER OF 2017. IT IS DANGEROUS. I NEED TO CHANGE THE TIRES BEFORE SELLING MY CAR TO ANOTHER PERSON.
NHTSA complaint #11003652 — an unverified report by a vehicle owner.
at 235,000 milesAthens, GACrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH WHEN THE VEHICLE IN FRONT OF THE CONTACT MADE AN UNEXPECTED STOP CAUSING THE CONTACT TO REAR END THE VEHICLE IN FRONT. THERE WAS FRONT-END DAMAGE TO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS NOT TOWED AND A POLICE REPORT WAS FILED. THE CONTACT RECEIVED INJURIES TO THEIR NOSE AND NEEDED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A COLLISION CENTER HOWEVER, WAS NOT REPAIRED. THE DEALER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 235,000.
NHTSA complaint #10981078 — an unverified report by a vehicle owner.
Aberdeen, WA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V127000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO PERFORM THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10889287 — an unverified report by a vehicle owner.
Vancouver, WA
AIR BAGS
TAKATA RECALL TOYOTA SEND ME A SAFETY RECALL NOTICE (INTERIM NOTICE) RE FRONT PASSENGER AIRBAG INITIATOR MODULE. THEY HAD THE AUDACITY TO SAY THAT "UNTIL THE REMEDY BECOMES AVAILABLE IN YOUR LOCATION, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT"!!! THAT IS UNACCEPTABLE, ESPECIALLY SINCE WE LIVE IN AN AREA THAT RECEIVES LOTS OF HUMIDITY (TOYOTA SAYS THEY ARE PRIORITIZING PART REPLACEMENTS IN GEOGRAPHIC LOCATIONS THAT ARE SUBJECT TO CONSISTENTLY HIGH ABSOLUTE HUMIDITY, BUT THEY DO NOT LIST WHICH AREAS THEY THINK THIS APPLIES TO. WHERE WE LIVE CERTAINLY MEETS THE HIGH MOISTURE CRITERIA). OUR COMPLAINT IS THAT TOYOTA SHOULD REPLACE THE PARTS NOW!!), PLEASE INSIST THEY RECTIFY THEIR DEFECTIVE AIRBAGS NOW FOR OUR CAR IN THIS HIGH-HUMIDITY LOCALE. ON ANOTHER NOTE, THIS TOYOTA VEHICLE HAS BEEN NOTHING BUT TROUBLE: WATER PUMP REPLACED NOT LONG AFTER PURCHASE (WHEN CAR WAS BASICALLY STILL BRAND NEW), HUB CAPS THAT FALL OFF CONSTANTLY, AND MOST FRUSTRATING OF ALL, A VIBRATION/NOISE FROM THE FRONT END THAT THE DEALER REFUSED TO FIX. THE DEALER MISDIAGNOSED THE NOISE/VIBRATION BY REPLACING THE WRONG FRONT WHEEL BEARING. WHEN WE TOLD THEM THE NOISE PERSISTED, THE TOYOTA DEALER SAID THE WARRANTY WAS OVER & WOULD NOT FIX THEIR PREVIOUS ERROR!! NOW TOYOTA UNSCRUPULOUSLY SENDS AN INTERIM NOTICE OF A DEFECT THAT COULD KILL A PASSENGER IN OUR CAR. AS BEFORE, PLEASE MAKE TOYOTA FIX THE AIRBAG NOW SO WE CAN USE THE CAR SAFELY NOW!
NHTSA complaint #10863511 — an unverified report by a vehicle owner.
Vancouver, WA
UNKNOWN OR OTHER
TAKATA RECALL TOYOTA SEND ME A SAFETY RECALL NOTICE (INTERIM NOTICE) RE FRONT PASSENGER AIRBAG INITIATOR MODULE. THEY HAD THE AUDACITY TO SAY THAT "UNTIL THE REMEDY BECOMES AVAILABLE IN YOUR LOCATION, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT"!!! THAT IS UNACCEPTABLE, ESPECIALLY SINCE WE LIVE IN AN AREA THAT RECEIVES LOTS OF HUMIDITY (TOYOTA SAYS THEY ARE PRIORITIZING PART REPLACEMENTS IN GEOGRAPHIC LOCATIONS THAT ARE SUBJECT TO CONSISTENTLY HIGH ABSOLUTE HUMIDITY, BUT THEY DO NOT LIST WHICH AREAS THEY THINK THIS APPLIES TO. WHERE WE LIVE CERTAINLY MEETS THE HIGH MOISTURE CRITERIA). OUR COMPLAINT IS THAT TOYOTA SHOULD REPLACE THE PARTS NOW!!), PLEASE INSIST THEY RECTIFY THEIR DEFECTIVE AIRBAGS NOW FOR OUR CAR IN THIS HIGH-HUMIDITY LOCALE. ON ANOTHER NOTE, THIS TOYOTA VEHICLE HAS BEEN NOTHING BUT TROUBLE: WATER PUMP REPLACED NOT LONG AFTER PURCHASE (WHEN CAR WAS BASICALLY STILL BRAND NEW), HUB CAPS THAT FALL OFF CONSTANTLY, AND MOST FRUSTRATING OF ALL, A VIBRATION/NOISE FROM THE FRONT END THAT THE DEALER REFUSED TO FIX. THE DEALER MISDIAGNOSED THE NOISE/VIBRATION BY REPLACING THE WRONG FRONT WHEEL BEARING. WHEN WE TOLD THEM THE NOISE PERSISTED, THE TOYOTA DEALER SAID THE WARRANTY WAS OVER & WOULD NOT FIX THEIR PREVIOUS ERROR!! NOW TOYOTA UNSCRUPULOUSLY SENDS AN INTERIM NOTICE OF A DEFECT THAT COULD KILL A PASSENGER IN OUR CAR. AS BEFORE, PLEASE MAKE TOYOTA FIX THE AIRBAG NOW SO WE CAN USE THE CAR SAFELY NOW!
NHTSA complaint #10863511 — an unverified report by a vehicle owner.
Richmond, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V127000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10861462 — an unverified report by a vehicle owner.
at 55,318 milesLithonia, GA
STEERING
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT STATED THAT THERE WAS AN INTERNAL ELECTRICAL SHORT THAT PROGRESSED INTERMITTENTLY FOR THREE YEARS. IN ADDITION, THE INSTRUMENT CLUSTER FLICKERED, VARIOUS INTERNAL AND EXTERNAL LIGHTS RANDOMLY ILLUMINATED, AND THE POWER STEERING FAILED, WHICH CAUSED THE STEERING WHEEL TO BE EXTREMELY TIGHT. THE CONTACT ALSO INDICATED THAT THE VEHICLE STALLED MULTIPLE TIMES WITHOUT WARNING. THE FIRST DEALER DIAGNOSED THAT THE BATTERY WOULD NOT HOLD A CHARGE. THE DEALER REPLACED THE BATTERY AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE FIRST DEALER WHO THEN FLUSHED THE ENGINE ASSEMBLY, REPLACED THE DRIVE BELT, AND INSPECTED THE ECU FOR AN INTERNAL FAILURE. THE FIRST DEALER REPLACED THE ECU AND RESTRUCTURED THE MAIN CONTROL PLUG ON THE BODY CONTROL MODULE, BUT THE VEHICLE CONTINUED TO RANDOMLY STALL WITHOUT WARNING. THE VEHICLE WAS TOWED TO A SECOND DEALER WHERE IT WAS DIAGNOSED THAT THE JUNCTION CONTROL FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 55,318.
NHTSA complaint #10821292 — an unverified report by a vehicle owner.
at 55,318 milesLithonia, GA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT STATED THAT THERE WAS AN INTERNAL ELECTRICAL SHORT THAT PROGRESSED INTERMITTENTLY FOR THREE YEARS. IN ADDITION, THE INSTRUMENT CLUSTER FLICKERED, VARIOUS INTERNAL AND EXTERNAL LIGHTS RANDOMLY ILLUMINATED, AND THE POWER STEERING FAILED, WHICH CAUSED THE STEERING WHEEL TO BE EXTREMELY TIGHT. THE CONTACT ALSO INDICATED THAT THE VEHICLE STALLED MULTIPLE TIMES WITHOUT WARNING. THE FIRST DEALER DIAGNOSED THAT THE BATTERY WOULD NOT HOLD A CHARGE. THE DEALER REPLACED THE BATTERY AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE FIRST DEALER WHO THEN FLUSHED THE ENGINE ASSEMBLY, REPLACED THE DRIVE BELT, AND INSPECTED THE ECU FOR AN INTERNAL FAILURE. THE FIRST DEALER REPLACED THE ECU AND RESTRUCTURED THE MAIN CONTROL PLUG ON THE BODY CONTROL MODULE, BUT THE VEHICLE CONTINUED TO RANDOMLY STALL WITHOUT WARNING. THE VEHICLE WAS TOWED TO A SECOND DEALER WHERE IT WAS DIAGNOSED THAT THE JUNCTION CONTROL FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 55,318.
NHTSA complaint #10821292 — an unverified report by a vehicle owner.
Lithonia, GA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. WHEN THE CONTACT TURNED THE KEY IN THE IGNITION, THE ENGINE STARTED BUT SOME OF THE ELECTRICAL COMPONENTS WOULD NOT FUNCTION. THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT NO FAILURES WERE FOUND. AS TIME WENT ON, THE VEHICLE WOULD STALL WHILE DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ECU NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO REQUESTED THAT THE DEALER PERFORM ANOTHER DIAGNOSTIC BEFORE ANY REPAIR DECISION COULD BE MADE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10818759 — an unverified report by a vehicle owner.
at 156,000 milesNorth Prairie, WI
VEHICLE SPEED CONTROL
I HAVE A MANUAL TRANSMISSION CAR. WHEN I STARTED IT IN MY DRIVEWAY AND PUT IN REVERSE THE CAR IMMEDIATELY WHEN SPEEDING BACKWARD OUT OF CONTROL. I ENGAGED THE CLUTCH WHILE THE CAR CONTINUED TO SPEED IN REVERSE THEN MOVED TO 1 GEAR AND THE CAR STARTED SPEEDING FORWARD OUT OF CONTROL. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND TURN IT OFF TO STOP THE ACCELERATION OF THE CAR.
NHTSA complaint #10794842 — an unverified report by a vehicle owner.
at 150,000 milesNorth Prairie, WI
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. WHILE ATTEMPTING TO ACCELERATE FROM PARK, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED EXCESSIVELY. THE CONTACT HAD TO DEPRESS THE CLUTCH AND SHIFT THE GEAR SHIFTER IN NEUTRAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10794579 — an unverified report by a vehicle owner.
at 114,000 milesBoyds, MD
STEERING
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO ACCELERATE, THE ACCELERATOR PEDAL FAILED TO RESPOND. THE CONTACT ATTEMPTED TO PULL OVER AND DISCOVERED THAT THE STEERING WHEEL WAS DIFFICULT TO TURN AFTER THE ENGINE AND POWER STEERING FLUID WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS POWERED OFF AND BACK ON, THE WARNING INDICATORS WERE NO LONGER ILLUMINATED AND THE VEHICLE WAS ABLE TO BE DRIVEN. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ENGINE CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO A DEALER AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V384000 (ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
NHTSA complaint #10735530 — an unverified report by a vehicle owner.
at 114,000 milesBoyds, MD
ENGINE
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO ACCELERATE, THE ACCELERATOR PEDAL FAILED TO RESPOND. THE CONTACT ATTEMPTED TO PULL OVER AND DISCOVERED THAT THE STEERING WHEEL WAS DIFFICULT TO TURN AFTER THE ENGINE AND POWER STEERING FLUID WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS POWERED OFF AND BACK ON, THE WARNING INDICATORS WERE NO LONGER ILLUMINATED AND THE VEHICLE WAS ABLE TO BE DRIVEN. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ENGINE CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO A DEALER AND WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V384000 (ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
NHTSA complaint #10735530 — an unverified report by a vehicle owner.
at 55,000 milesBaltimore, MD
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING ON THE HIGHWAY AT A SPEED OF 45-50 MPH, MY CAR ENGINE SHUT OFF, ALMOST CAUSING ME TO CRASH. I I WAS AT A COMPLETE STOP ON A BUSY HIGHWAY WHEN I CLEARLY SAW MY ENGINE LIGHT ON. I COULD NOT RESTART MY CAR. I WAITED 5 MINUTES AND I WAS ABLE TO START THE CAR BUT ONLY DRIVE ANOTHER MILE AT SPEED OF 45-50 MPH BEFORE MY CAR ENGINE AGAIN SHUT OFF. I THEN HAD TO HAVE MY CAR TOWED TO A LOCAL MECHANIC WHO WAS UNABLE TO LOOK AT MY CAR UNTIL THE MORNING. IN THE MORNING I RECEIVED A CALL FROM MY MECHANIC THAT IT IS THE ECM AND TOYOTA HAD A RECALL ON MY MAKE/MODEL AND YEAR. TOYOTA AND MY MECHANIC CONVERSED ABOUT THE ISSUE AND AGAIN I HAD TO PAY FOR MY CAR TO BE TOWED TO TOYOTA DEALERSHIP. I THEN HAD APPOINTMENT WITH TOYOTA AT 1PM. FROM 2PM-430PM, I CALLED TOYOTA TO SPEAK WITH ANYONE ABOUT MY CAR, THEY KEPT TELLING ME THEY WOULD CALL ME BACK. FINALLY THE SAME PERSON THAT SPOKE TO MY MECHANIC TOLD ME THERE WAS NO RECALL ON MY MAKE/MODEL AND YEAR AND THEY HAVE NOT LOOKED AT MY CAR YET...4 HOURS AFTER MY APPOINTMENT. IT IS ON TOYOTA WEBSITE, HTTP://PRESSROOM.TOYOTA.COM/ARTICLE_DISPLAY.CFM?ARTICLE_ID=2056 "TOYOTA MOTOR SALES (TMS), U.S.A., INC., TODAY ANNOUNCED THAT IT WILL CONDUCT A VOLUNTARY SAFETY RECALL INVOLVING APPROXIMATELY 1.13 MILLION 2005-2008 MODEL YEAR TOYOTA COROLLA AND COROLLA MATRIX VEHICLES SOLD IN THE UNITED STATES TO ADDRESS SOME ENGINE CONTROL MODULES (ECM) THAT MAY HAVE BEEN IMPROPERLY MANUFACTURED. NO OTHER TOYOTA OR LEXUS VEHICLES ARE INVOLVED IN THIS RECALL." "ON VEHICLES EQUIPPED WITH THE 1ZZ-FE ENGINE AND TWO-WHEEL DRIVE". MY CAR IS A 2008 TOYOTA MATRIX WITH A 1ZZ-FE ENGINE, AND AFTER CALLING TOYOTA DEALERSHIP AND TOYOTA NATIONAL, THEY ARE REFUSING TO HONOR MY RECALL. EVEN WHEN THE WEBSITE STATES "AS PART OF THE RECALL, THE ECM ON INVOLVED VEHICLES WILL BE REPLACED AT NO CHARGE TO THE OWNER."
NHTSA complaint #10504769 — an unverified report by a vehicle owner.
at 42,651 milesSanta Clara, FLCrash
AIR BAGS:FRONTAL
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT WAS DRIVING 5 MPH AND ATTEMPTING A LEFT TURN INTO A PARKING SPACE WHEN THE VEHICLE ACCELERATED UNEXPECTEDLY AND JUMPED A CURB BEFORE CRASHING INTO A TRASH BIN. THE VEHICLE WAS NOT DESTROYED. THERE WERE NO INJURIES BUT THE POLICE WERE CONTACTED AND REPORT WAS FILED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,651 AND THE CURRENT MILEAGE WAS 42,680. UPDATED 04/13/12 *BF..UPDATED 04/18/12*BF THE CONSUMER WAS DRIVING 5 MPH. AS HE TURNED INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED UNEXPECTEDLY AND JUMPED THE CURB BEFORE CRASHING INTO A HEAVY CONCRETE TRASH BIN. THE CONSUMER PUT THE VEHICLE IN PARK, BUT THE WHEELS CONTINUED TO REV. BY THIS TIME, SMOKE WAS CREATED BY THE TIRES BURNING. THE WHEELS DID NOT CEASE REVVING UNTIL THE IGNITION WAS TURNED OFF A FEW SECONDS LATER. THE IMPACT MOVED THE CONCRETE BIN ABOUT 1 1/2 FEET FORWARD INTO THE ADJACENT BUILDING. THE AIR BAGS DID NOT DEPLOY. UPDATED 06/05/12 THE CONSUMER STATED THE VEHICLE WAS TOWED TO A COLLISION CENTER RECOMMENDED BY THE INSURANCE COMPANY. THE REPAIRS WERE COMPLETED IN NINE DAYS. COLLISION CENTER DID NOT FIND ANY BROKEN CABLES OR WIRES THAT COULD HAVE CAUSED THE INCIDENT. UPDATED 06/15/2012
NHTSA complaint #10452747 — an unverified report by a vehicle owner.
at 42,651 milesSanta Clara, FLCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACT WAS DRIVING 5 MPH AND ATTEMPTING A LEFT TURN INTO A PARKING SPACE WHEN THE VEHICLE ACCELERATED UNEXPECTEDLY AND JUMPED A CURB BEFORE CRASHING INTO A TRASH BIN. THE VEHICLE WAS NOT DESTROYED. THERE WERE NO INJURIES BUT THE POLICE WERE CONTACTED AND REPORT WAS FILED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,651 AND THE CURRENT MILEAGE WAS 42,680. UPDATED 04/13/12 *BF..UPDATED 04/18/12*BF THE CONSUMER WAS DRIVING 5 MPH. AS HE TURNED INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED UNEXPECTEDLY AND JUMPED THE CURB BEFORE CRASHING INTO A HEAVY CONCRETE TRASH BIN. THE CONSUMER PUT THE VEHICLE IN PARK, BUT THE WHEELS CONTINUED TO REV. BY THIS TIME, SMOKE WAS CREATED BY THE TIRES BURNING. THE WHEELS DID NOT CEASE REVVING UNTIL THE IGNITION WAS TURNED OFF A FEW SECONDS LATER. THE IMPACT MOVED THE CONCRETE BIN ABOUT 1 1/2 FEET FORWARD INTO THE ADJACENT BUILDING. THE AIR BAGS DID NOT DEPLOY. UPDATED 06/05/12 THE CONSUMER STATED THE VEHICLE WAS TOWED TO A COLLISION CENTER RECOMMENDED BY THE INSURANCE COMPANY. THE REPAIRS WERE COMPLETED IN NINE DAYS. COLLISION CENTER DID NOT FIND ANY BROKEN CABLES OR WIRES THAT COULD HAVE CAUSED THE INCIDENT. UPDATED 06/15/2012
NHTSA complaint #10452747 — an unverified report by a vehicle owner.
Columbia, SC
ELECTRICAL SYSTEM
SAFETY RECALL LETTER RECEIVED NOVEMBER 2010, PART AVAILABLE MARCH 2011 MADE APPOINTMENT WITH DEALER MARCH 5TH 2011 DEALER SAID I NEED THE REPLACEMENT PART FOR THE ECM BUT NO PART AVAILABLE WILL CALL WHEN PART IS AVAILABLE. NO CONTACT SINCE. RECEIVED YET ANOTHER RECALL LETTER AUGUST 15, 2011 STARTING THE PROCESS ALL OVER AGAIN. I HAVE COMPLIED BUT WASTED MY TIME ALREADY WITH NO RESULTS. IT IS NOW AUGUST 2011.
NHTSA complaint #10419603 — an unverified report by a vehicle owner.
Columbia, SC
ELECTRONIC STABILITY CONTROL (ESC)
SAFETY RECALL LETTER RECEIVED NOVEMBER 2010, PART AVAILABLE MARCH 2011 MADE APPOINTMENT WITH DEALER MARCH 5TH 2011 DEALER SAID I NEED THE REPLACEMENT PART FOR THE ECM BUT NO PART AVAILABLE WILL CALL WHEN PART IS AVAILABLE. NO CONTACT SINCE. RECEIVED YET ANOTHER RECALL LETTER AUGUST 15, 2011 STARTING THE PROCESS ALL OVER AGAIN. I HAVE COMPLIED BUT WASTED MY TIME ALREADY WITH NO RESULTS. IT IS NOW AUGUST 2011.
NHTSA complaint #10419603 — an unverified report by a vehicle owner.
at 46,000 milesOkmulgee, OK
POWER TRAIN
I NOTICED A CHIRPING NOISE FROM THE ENGINE. MY HUSBAND TOOK THE MATRIX TO A TOYOTA DEALER WHO ADVISED US, UPON INSPECTION THAT THE BOLT THAT HOLDS THE LIFTER ARM HADSHEARED OFF INSIDE THE ENGINE. WE ARE EXTREMELY FORTUNATE THAT THIS DID NOT RESULT IN AN INJURY ACCIDENT WHILST TRAVELING AT HIGHWAY SPEEDS! THE SERVICE MANAGER SAID HE HAD ONLY SEEN THIS HAPPEN BEFORE WHEN A BELT WAS REPLACED. THE ISSUE HAS NOT BEEN RESOLVED SINCE THE DEALER AND TOYOTA SEEM TO FEEL THAT IT IS NOT THEIR PROBLEM. THE DEALER QUOTED $2200+ AND ADVISED THAT IF THEY CANNOT DRILL THE BOLT OUT, THAT THE SHORT BLOCK WOULD NEED TO BE REPLACED.
NHTSA complaint #10415486 — an unverified report by a vehicle owner.
at 80,000 milesArdmore, TN
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE CONTACTED RECEIVED NOTIFICATION OF CONCERNING NHTSA CAMPAIGN ID NUMBER: 10V384000 (ENGINE AND ENGINE COOLING) AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS FEBRUARY 2011. THE DEALER ADVISED THAT THE PART NEEDED FOR REPAIRS WAS NOT READILY AVAILABLE AND THAT HE WOULD BE CONTACTED WHEN THE PART BECAME AVAILABLE FOR REPAIRS. THE CONTACT STATED THAT THE REPAIR WAIT HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 81,300. UPDATED 3/28/11 *CN THE CONSUMER STATED THE RECALL WAS PERFORMED ON MARCH 17, 2011. UPDATED 03/30/11
NHTSA complaint #10386440 — an unverified report by a vehicle owner.
at 50,000 milesWingo, KY
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 TOYOTA MATRIX. THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V384000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE PARTS NECESSARY TO REMEDY THE RECALL WERE UNAVAILABLE. APPROXIMATELY SIX MONTHS LATER, THE CONTACT WAS STILL BEING TOLD THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 59,000.
NHTSA complaint #10386277 — an unverified report by a vehicle owner.
at 6,000 milesTampa, FL
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION IN 2008 MATRIX AUTOMATIC: FIRST KNOWN FAILURE. CAR BROUGHT NEW IN SEPTEMBER 2007; ODOMETER: 6000 MILES. WHILE DRIVING APPROXIMATELY 35 MPH ON EVEN STRAIGHT SMOOTH ROADWAY, THERE WAS A SUDDEN ACCELERATION TO GREATER THAN 70 MPH. WHEN BRAKES WERE APPLIED, THEY DEPRESSED TO FLOOR WITHOUT ANY EFFECT. CAR CONTINUED TO ACCELERATE RAPIDLY. SHIFTED TO NEUTRAL WITHOUT SUCCESS. CAR SLOWED AFTER BEING PLACED IN REVERSE. COASTED TO A STOP. PLACED GEAR IN 2 AND DROVE SLOWLY HOME - APPROXIMATELY 1/2 MILE. FLOOR MATS WERE NOT NEAR EITHER PEDAL AND WERE KEPT STATIONARY BY HOOKS DESIGNED TO KEEP MATS FROM SHIFTING. CALLED TOYOTA SERVICE DEPARTMENT: TOLD THAT FLOOR MATS WERE THE PROBLEM; TALKED TO SERVICE MANAGERS WHO STATED THAT THE SEQUENCE OF EVENTS DESCRIBED WERE IMPOSSIBLE, NO PROBLEMS WERE KNOWN TO EXIST FOR MATRIX AND GREATER THAN 99% OF SUDDEN ACCELERATION PROBLEMS WERE DUE TO DRIVER ERROR. AFTER A DISCUSSION, THE CAR WAS EVALUATED BY THE SERVICE DEPARTMENT. THE FOLLOWING WAS REPORTED: FLOOR MATS HELD IN PROPER PLACE NO OBJECTS ON FLOOR NORMAL BRAKE PEDAL OPERATION NORMAL ACCELERATOR PEDAL OPERATION HEALTH CHECK - POWERTRAIN, CHASSIS, ELECTRICAL, NETWORK SYSTEMS - OK COMPUTER CODES - NO ABNORMALITIES FOUND NORMAL THROTTLE BODY INSPECTION TIRES WITH NORMAL WEAR & FUNCTION PROBLEM WAS NOT DUPLICATED ON TEST DRIVE. WAS TOLD THAT THE CAR IS FUNCTIONING NORMALLY IN ALL AREAS AND HAS NO PROBLEMS. IMPLIED THAT MY EXPERIENCE WAS A MISPERCEPTION OR MISREPRESENTATION. ASSESSMENT: THERE WAS A SIGNIFICANT MALFUNCTION IN THE MATRIX WHICH COULD HAVE LED TO CRITICAL INJURIES OR LOSS OF LIFE. ONLY DUE TO THE TRAFFIC FLOW AT PRECISELY THAT MOMENT, NO ONE WAS INJURED. THE TOYOTA SERVICE DEPARTMENTS DENIED THAT THE PROBLEM EXISTS. RECOMMENDATION: SUDDEN UNEXPECTED ACCELERATION SHOULD BE INVESTIGATED UNTIL AN ANSWER /SOLUTION IS FOUND. THE FINDINGS SHOULD BE SHARED WITH THE PUBLIC. THE COST FOR REPAIRS SHOULD BE PAID BY TOYOTA.
NHTSA complaint #10343697 — an unverified report by a vehicle owner.