156 of the 1,894 complaints about the 2008 Toyota Prius are about the throttle and cruise control — 8% of everything reported for this model year. Half of the failures with a mileage on record happened before 28,500 miles.
156
Complaints
55
Crashes
2
Fires
16
Injuries
Filed with NHTSA, in their own words.
VEHICLE SPEED CONTROL
Randomly my instrument panel goes blank while in motion and can only be retrieved by hard turning the car off when stopped, you loose your speedometer, lights, and all until reset. Other issue with speedometer readings that are consistently off between 5-15mph with no fix, resolutions or repairs.
NHTSA complaint #11684148 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
My name is [XXX] ,i am filing this report on behalf of My daughter [XXX] the driver of the vehicle that involved with the unintended acceleration on the 2009 Toyota Prius .On a good clear morning on [XXX] . My daughter drove the 2009 Toyota Prius to work- when she enter to the parking lot at the speed round 5 mile/hour . Just when she was making a left turn on to the entrance gate with her left foot on the brake pedal . On a sudden the vehicle RPM unintended rev up too high and the vehicle had an unintended accelerating to move forward aggressively causing lose control of the steering . Also she could not brake even though her left foot was on the brake pedal and pressing hard to try to stop the vehicle . . This dangerous incident causing her Prius to bumped into the electrical gate panel control box . The accident caused some damages to her Prius and to the entrance gate control box though no body was hurt . But it got us through the terrible experience because it could kill some one for sure . My daughter been driving this commute car daily in the past 5 years and she has the skill of 20 year driving with good record . This Prius of her still have all OEM equipments with no add- on parts-,no modifying part on any systems what so ever- and NO extra floor mat cause we been warned before about the possible of unintended acceleration causing by aftermarket floor mat to any vehicles. . We feel unsafe after the mystery accelerating problem on Toyota Vehicle that could take people lives . So the mystery unintended accelerating on car is REAL . I am currently checked and find out her Prius has 2 incomplete recalls (un-notice to us ) but none of them related to the unintended acceleration problem . We would like the NHTSA to take this problem seriously to save people life . I will included photos of this incidents and willing to provide all information if needed to address this problem, again to save lives . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5
NHTSA complaint #11670935 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I am currently having this issue with Combination Meter, which means the Prius dash board will not show any speed, fuel, P, R, D label and many more important information is not shown on display. I had complained to Toyota, CASE[XXX] on 19Dec2022, I have spoken to Danial N and manager Alex S from Toyota. They both have denied solving this issue from Toyota as the Warranty Extension ZTV has expired. Even I had provided them proof that Toyota knew about this problem, please see [XXX] from Toyota regarding this. My Prius has 258000 miles, and it is 2008, It is high mileage as per their documents this will accrue in high mileage Prius with cold weather. I live in NJ, and it is getting cold and my car as high miles. Toyota refuse to take care of the problem and I as a consumer will have to pay over $1200 to get it fix as this is only done at Toyota dealership. Currently I am thinking of getting it fix at Paul Miller Toyota of West Caldwell, 1155 Bloomfield Ave, West Caldwell, NJ 07006, 973-287-4050. What's sad is Toyota used to rank at the top of best customer service. I'm guessing most of the problems are just after the 9 years, calculated to guarantee fixing the problem to as few people as possible. THERE'S NO EXTENSION AND TOYOTA WON'T HELP. I TRIED AND WAS TOLD ALL DEALS EXPIRED AND TO HELP ONE WOULD MEAN THEY'D HAVE TO HELP ALL. WE'RE ON OUR OWN. Hoping that Toyota has released a solution to the dangerous and consumer related problem related to the failing Combination Meter. The previous ext. Warranty was only good for 9 years from date of first use which did not help many drivers. Super negligent and ripe situation for class action lawsuits not to mention many potentially fatal accidents on the roads. Toyota has denied fixing this problem even Toyota knows this is on going problem. As a government official please try to help me resolve this issue as this is a major concern for many millions of drivers which Toyota need to resolve this. Please INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (
NHTSA complaint #11498203 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
The inverter water pump failed while I was driving 50mph, it caused the car to stop working and the brakes malfunctioned as well. When I tried to hit the brakes I had to hit them a lot harder and it still acted like it wasn’t going to stop. I was lucky enough that the light up ahead was still green and the cars in front of me started going forward.
NHTSA complaint #11480313 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
DASHBOARD SPEEDOMETER, FUEL GAUGE, HEADLIGHT INDICATORS, TRANSMISSION STATUS, CRUISE CONTROL DO NOT SHOW, ARE NOT LIT UP. BACKUP CAMERA DOES NOT WORK NOR DO THE BACK-UP LIGHTS. THIS OCCURED AFTER THE AUXILIARY BATTERY WAS REPLACED AND THE DASHBOARD LIGHTS AND BACKUP CAMERA WILL OCCASSIONALLY SPONTANEOUSLY RETURN WHEN THE CAR HAS NOT BEEN DRIVEN FOR A WEEK OR LONGER BUT THEN WILL GO OUT NEXT TIME THE CAR IS TURNED OFF. THERE ARE PROBLEMS WITH THE CAR TURNING OFF CONSISTENTLY AND AT TIMES THE START BUTTON NEEDS TO BE MANUALLY DEPRESSED FOR 5+ SECONDS TO SHUT DOWN.
NHTSA complaint #11457816 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
INSTRUMENT CLUSTER IN MY 2008 TOYOTA PRIUS COMPLETELY WENT DARK WHILE DRIVING FROM PHOENIX TO MY HOME IN TUCSON. I WAS TRAVELLING ON I-10 AT A SPEED OF APPROXIMATELY 70MPH. TERRIBLY FRIGHTENING WHEN ALL GAUGES FAIL AT THE SAME INSTANT. THIS HAPPENED IN JAN 2021. SPEEDOMETER, FUEL GAUGE, HEADLIGHT INDICATORS, PRNDL, LCRUISE CONTROL, LIGHTS THAT INDICATE ENGINE EMERGENCIES DO NOT LIGHT. BACK-UP CAMERA DOES NOT WORK NOR DO THE BACK-UP LIGHTS. THESE ALL ARE EXTREMELY DANGEROUS SAFETY ISSUES. HAVING RESEARCHED THIS PROBLEM IT IS EVIDENT THAT TOYOTA KNEW ABOUT THIS PROBLEM AS THEY HAVE RECALLED THOUSANDS OF PRIUS' FOR THIS ISSUE. THEY ISSUED AN EXTENDED WARRANTY FOR THIS ISSUE BUT MINE EXPIRED BEFORE I PURCHASED THIS VEHICLE IN FEBRUARY, 2020. I FIRMLY AM CONVINCED THAT TOYOTA SHOULD HONOR THE WARRANTY FOR THIS DANGEROUSLY COMMON FAILURE WHICH HAPPENS TO MANY DIFFERENT MODEL YEAR OF THE PRIUS. IT'S, IN FACT, IRRESPONSIBLE OF TOYOTA TO NOT REPAIR THESE VEHICLES AS THEY HAVE KNOWN HOW MASSIVELY PREVALENT THESE FAILURES ARE. THE LOCAL TOYOTA DEALERS IS CHARGING OVER $1000.00 TO FIX THE PROBLEM. I, FOR ONE, CANNOT AFFORD SUCH A COST FOR A MALFUNCTIONING, CRITICAL FOR SAFELY OPERATING THEIR PRODUCT, THAT SHOULD BE REMEDIED INTO PERPETUITY, SINCE THEY HAVE UNQUESTIONABLY BEEN FULLY AWARE OF THE PROBLEM AND IT'S SEVERITY. I SHOULD NOT BE EXCLUDED FROM REPAIR SIMPLY BECAUSE THE FAILURE HAPPENED LATER IN THIS PARTICULAR VEHICLE THAN OTHERS.
NHTSA complaint #11403796 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
MY BRAKE, ABS, VSC, AND (!) LIGHTS ARE ON. THE BRAKES WORK AT ROUGHLY 10% STOPPING POWER. MAKES AN AWFUL BUZZING NOISE WHEN THE BRAKES ARE APPLIED AND THE WARNING CHIME IS ON CONSTANTLY THE HIGH PITCH RING IS UNBEARABLE. I CALLED MY LOCAL TOYOTA SERVICE DEALER AND WAS TOLD THE CHAMPAGNE ENDED NOV 30TH 2017.
NHTSA complaint #11325200 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
FOR THE PAST YEAR SINCE I'VE HAD THE VEHICLE THE CAR ACCELERATES INSTEAD OF SLOW DOWN IF I HIT A BUMP OR BEFORE I STEP ON THE BREAK IT SPEED UP AND SLIPS INSTEAD OF SLOW DOWN.
NHTSA complaint #11309820 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
MY 2008 TOYOTA PRIUS SHUT OFF WHILE I WAS DRIVING ON THE ROAD I COULD'VE INVOLVED IN BIG ACCIDENT IF I WAS ON A HIGHWAY THE WAY IT SHUTDOWN WITHOUT ANY WARNING SIGN. IT JUST SUDDENLY STOPPED
NHTSA complaint #11289134 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
THE SPEEDOMETER DOES NOT DISPLAY WHEN TURNING ON THE CAR. I FIGURED OUT THAT BY UNPLUGGING THE BATTERY IN THE BACK IT WOULD SOMETIME BRING IT BACK ON. NOW IT ONLY COMES ON EVERY ONCE IN A WHILE, IT'S NO LONGER KEEPING TRACK OF MILES WHEN NOT ON, AS WELL AS THE FUEL GAUGE IS NOT KEEPING TRACK OF GAS AND HAVE RAN OUT TWICE BECAUSE IT STATED HALF FULL.
NHTSA complaint #11235153 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
FOR SEVERAL YEARS OUR TOYOTA PRIUS HAS EXHIBITED THE FOLLOWING ISSUE: INTERMITTENTLY, AND WITHOUT WARNING, WHEN YOU START THE CAR THE DASHBOARD DOES NOT LIGHT. AS A CONSEQUENT, YOU CANNOT NOT SEE THE SPEED YOU'RE DRIVING AT, THE FUEL LEVEL OF THE CAR, ANY WARNINGS SUCH AS CHECK ENGINE, LOW TIRE PRESSURE ETC, AND YOU'RE NOT ABLE TO USE A NUMBER OF OTHER IMPORTANT FEATURES SUCH AS CRUISE CONTROL. IN ADDITION, YOU ARE NOT ABLE TO TURN OFF THE CAR WHEN YOU REACH YOUR DESTINATION. BECAUSE YOU CANNOT TURN OFF THE CAR, YOU CANNOT LOCK IT. UNDISCLOSED TO CUSTOMERS, THERE HAS BEEN FOR SEVERAL YEARS AN EXTENDED WARRANTY BEING OFFERED BY TOYOTA, TO THE DEALERSHIPS, TO FIX THIS PROBLEM (WARRANTY POLICY BULLETIN, POL 12-05). THIS INFORMATION IS PROVIDED ONLY TO DEALERSHIPS. AS I CUSTOMER, I NEVER RECEIVED INFORMATION ABOUT THIS EXTENDED WARRANTY. I ONLY FOUND OUT ABOUT IT VIA OTHER CUSTOMERS. OUR LOCAL TOYOTA DEALERSHIP (TOYOTA OF OLYMPIA) HAS REFUSED TO APPLY THE EXTENDED WARRANTY AND FIX THE PROBLEM. WE CONTACTED THE DEALERSHIP SEVERAL YEARS AGO ABOUT THE ISSUE, WHICH THEY HAVE A RECORD OF. TOYOTA CUSTOMER SERVICE ALSO REFUSES TO HELP US GET THIS ISSUE FIXED AND APPLY THE EXTENDED WARRANTY. THE CASE NUMBER WITH CUSTOMER SERVICE IS 1812072507. BOTH TOYOTA AND THE DEALERSHIP STATE THAT THE CUSTOMER MOST REPLICATE THIS INTERMITTENT ISSUE TO A DEALERSHIP MECHANIC BEFORE EITHER ENTITY WILL AUTHORIZE FIXING THE ISSUE. SEVERAL WEEKS OR MONTHS MAY GO BY BEFORE THE ISSUE APPEARS AND IT APPEARS ONLY FOR AN UNPREDICTABLE DURATION BEFORE "GOING AWAY", SO THIS IS AN IMPOSSIBLE BURDEN OF PROOF FOR THE CUSTOMER -- THE CUSTOMER HAS TO TAKE THE CAR TO A DEALERSHIP AT THE MOMENT THE INTERMITTENT ISSUE OCCURS, AND MUST ARRIVE AT THE DEALERSHIP AND GET THE MECHANIC TO IMMEDIATELY DROP THEIR OTHER WORK IN ORDER TO HOPEFULLY WITNESS THE ISSUE BEFORE IT "GOES AWAY".
NHTSA complaint #11157078 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TOYOTA HAS ACKNOWLEDGE AN ISSUE WITH ITS COMBINATION METER IN THE 2004-2009 TOYOTA PRIUS BUT HAS NOT RECALLED THE ISSUE AND INSTEAD WANTS PAYMENT TO FIX THE PROBLEM. TOYOTA HAS DOCUMENTED THIS UNDER THE TOYOTA SERVICE BULLETIN T-SB-0172-09: "SOME 2004-2009 MODEL YEAR PRIUS VEHICLES MAY EXPERIENCE AN INTERMITTENT CONDITION WHERE THE COMBINATION METER DISPLAY WILL NOT ILLUMINATE IN COLD WEATHER CONDITIONS. AN UPDATED COMBINATION METER ECU IS NOW AVAILABLE TO CORRECT THIS CONDITION" TOYOTA OFFERED A 3 YEAR WARRENTY WINDOW FOR THIS BUT BEING OUTSIDE THIS THEY WANT ALMOST $1000 TO FIX THIS. THIS ISSUE STOPS THE SPEEDOMETER FOR ILLUMINATING WHICH CREATES A SAFETY HAZARD WHEN GAUGING THE CORRECT SPEED FOR THE ROAD AND CONDITIONS.
NHTSA complaint #11105221 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
RUNNING ON A CITY STREET AT 20 MILES, GAS PEDAL WOULD NOT WORK, COULD NOT DECREASE OR INCREASE MILEAGE. BRAKE PEDAL WORKED BUT WENT ALL THE WAY DOWN AND FINALLY STOPPED WITH A JERK. A CONSTANT NOISE AND AND HAS A TOYOTA CONFIRMED BRAKE ACCTUATOR PROBLEM THAT TOYOTA REFUSES TO HELP SINCE EXTRA WARRANT EXPIRED IN 12/2017
NHTSA complaint #11076134 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
THE VEHICLE COMBINATION METER SPORADICALLY WILL NOT TURN ON WHICH PREVENTS THE DISPLAY OF THE SPEED OF THE CAR. DURING THIS CONDITION, THE FUEL ECONOMY WILL NOT DISPLAY, THE CAR MAY NOT BE POWERED OFF BY NORMAL PROCEDURE, AND THE FUEL GAUGE, DRIVE TRAIN MODE INDICATOR, AND ODOMETER ARE NOT VISIBLE. THIS HAS OCCURRED FOR THE PAST 2 YEARS, PRIMARILY DURING COLD WEATHER, BUT ALSO DURING WARM WEATHER, AND I HAVE A VIDEO RECORDING OF THIS PROBLEM WHILE OPERATING THIS SPECIFIC VEHICLE DATED FEBRUARY 20 2017. TOYOTA WILL NOT HONOR THEIR OWN WARRANTY EXTENSION DESCRIBED IN THEIR DOCUMENT POL12-05, RELATED TO TSB T-SB-0172-09, STATING THAT THE DEALER MUST BE ABLE TO REPRODUCE THE ISSUE IN ORDER TO COVER THE REPLACEMENT. TOYOTA'S DOCUMENT POL12-05 SPECIFICALLY STATES "THIS CONDITION IS PRIMARILY FOUND IN COLD WEATHER CLIMATE CONDITIONS. WHEN THE VEHICLE IS BROUGHT TO YOUR DEALERSHIP IT MAY NO LONGER BE IN A CLIMATE WHICH ALLOWS DUPLICATION OF THE CONDITION. IF THIS OCCURS, PLEASE VERIFY WITH THE CUSTOMER THAT THE EXPERIENCED CONDITION IS IN ACCORDANCE WITH THIS WARRANTY EXTENSION AND PROCEED WITH REPLACEMENT OF THE COMBINATION METER." ON 5/12/2017, ANDREA N. (WOULD NOT PROVIDE LAST NAME) WITH TOYOTA CUSTOMER EXPERIENCE CENTER, ASSIGNED ME TOYOTA CASE # 1705121649 AND STATED THAT "THE DEALER MUST REPRODUCE THE ISSUE IN ORDER TO COVER REPLACEMENT UNDER WARRANTY" DESPITE THE TOYOTA LETTER EXPLICITLY ALLOWING FOR WARRANTY REPLACEMENT WHEN THE CONDITION CANNOT BE REPRODUCED BY THE DEALER.
NHTSA complaint #10985436 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I WAS IN AN AUTOMOBILE ACCIDENT WHERE I REAR ENDED VEHICLE IN FRONT OF ME. I TRIED TO STOP BUT THE VEHICLE WOULD NOT STOP OR EVEN MAKE AN ATTEMPT TO SLOW DOWN. MY ANKLE SUFFERED A SEVERE TWIST FROM TRYING TO APPLY BRAKES. THERE WAS PLENTY OF ROOM TO STOP BUT THE BRAKES WOULD NOT REACT TO SLOW DOWN VEHICLE. THERE WAS A CAR COMING IN THE ONCOMING LANE SO I COULD NOT GO AROUND VEHICLE IN FRONT OF ME. MY VEHICLE WAS IN MOTION IN THE CITY AND I WAS GOING STRAIGHT. THE PAVEMENT WAS A LITTLE ROUGH AND MY ABS LIGHT WAS GOING OFF AND ALL I COULD DO WAS HIT VEHICLE IN FRONT OF ME DUE TO BRAKES FAILING AND NOT SLOWING ME DOWN.
NHTSA complaint #10957512 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 TOYOTA PRIUS. WHILE DRIVING 20 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO INCREASE IN SPEED. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,500.
NHTSA complaint #10909377 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I WAS TRAVELING NORTHBOUND ON THE SAW MILL RIVER PARKWAY. EXITED ON THE NORTHBOUND TACONIC STATE PARKWAY RAMP. AFTER CROSSING THE TACONIC STATE PARKWAT OVERPASS. MY 2008 TOYOTA PRIUS (WITHOUT ANY INPUT FROM MY PART) TURNED LEFT AND ACCELERATED ONTO THE GRASSY AREA. EVEN THOUGH MADE MULTIPLE ATTEMPTS AT CORRECTING MY DIRECTION BY TURNING THE CAR TO THE RIGHT AND TO STOP THE CAR, NEITHER THE STEERING INPUTS OR ENGAGING THE BRAKES HAD ANY EFFECT ON THE VEHICLE. AFTER TRAVELING ALMOST THE ENTIRE WIDTH OF THE GRASSY AREA, THE CAR WAS CAUGHT BY A BRANCH ON THE GROUND, JUST BEFORE THE DRIVER SIDE OF THE CAR WOULD HAVE SLAMMED INTO A TREE. I THEN PROCEEDED TO TURN THE CAR OFF. WHEN I TURN THE CAR BACK ON, EVERYTHING WAS BACK TO NORMAL. THERE WAS NO ERROR MESSAGE FROM THE ECU DURING OR AFTER THE INCIDENT.
NHTSA complaint #10781917 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
WHILE DRIVING AT NIGHT APPROX. 50 MILES PER HOUR PRIUS LOST POWER AND APPEARED TO BE IN NEUTRAL. DID NOT LOSE HEADLIGHTS. I PULLED OVER AND SHUT DOWN AND RESTARTED WITHOUT INCIDENT BUY AM FEARFUL OF IT HAPPENING AGAIN IN TRAFFIC.
NHTSA complaint #10691512 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
2008 TOYOTA PRIUS. CONSUMER REQUESTING ALL RECALLS ASSOCIATED WITH VEHICLE. *TA THE CONSUMER REFERENCED RECALL # 09V388000. HE ALSO MENTIONED INFORMATION REGARDING A STEERING DEFECT.
NHTSA complaint #10667977 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
WE HAVE TWO PRIUS CARS WITH SAME ISSUE - WHEN MAKING A TURN FROM A STOP AND TRYING TO ACCELERATE QUICKLY THE CAR JERKS AND HESITATE AS THE ANTI SLIP SYSTEM LIGHT FLASHES AND ENGAGES. YOU CANNOT ACCELERATE QUICKLY INTO TRAFFIC FROM A DEAD STOP MAKING A TURN AS THE CAR REFUSES, JERKS AND ACTS LIKE IT WILL STALL. PAVEMENT IS DRY AND NO GRAVEL. HAPPENS EACH AND EVERY TIME SINCE I PURCHASED THE CAR. EASY TO REPLICATE. COME TO A COMPLETE STOP, THEN TURN RIGHT WHILE PRESSING THE ACCELERATOR DOWN QUICKLY AND THE SLIP SYSTEM KICKS, CAR JERKS, HESITATES AND THEN VERY SLOWLY STARTS TO EVENTUALLY ACCELERATE.
NHTSA complaint #10662496 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 3 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND SURGED FORWARD. AS A RESULT, THE CONTACT CRASHED INTO A ROCKED LANDSCAPING. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. UPDATED 8/31/2017
NHTSA complaint #10651003 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
DRIVING 2008 TOYOTA PRIUS WITH 105K MILES ON THE FREEWAY. SUDDENLY, I SAW THE ABS,VCS AND BRAKE LIGHTS SHOWS UP ON THE DASHBOARD ALONG WITH A CONTINUOUS SCREECHING NOISE. I TRIED TO APPLY THE BRAKES BUT THE CAR DID NOT STOP, I APPLIED THE BRAKE EVEN HARDER, STILL THE CAR DID NOT STOP BUT CONTINUOUS TO MOVE FORWARD. IT WAS TRAFFIC TIME ON A MONDAY MORNING, SO I WAS GOING ON 15MPH. WHEN I FOUND THAT MY BRAKE DID NOT RESPOND, I IMMEDIATELY MOVED TO THE CURB AND CALLED AAA. DEALER DID CHECK MY VEHICLE AND SAID THERE IS BREAK ACTUATOR ISSUE AND NEEDS TO BE REPLACE WITH A PRICE TAG OF 3823 USD. SPOKE TO TOYOTA CUSTOMER SERVICE, AND THE ASSOCIATE TOLD THAT THIS IS A WEAR AND TEAR ISSUE. HOW COME THE BRAKE ACTUATOR BECOME FAULTY ON A 6 YEAR OLD CAR, WHICH WAS ADVERTISED A SAFE CAR. NOTE: I HAD MY 100K SERVICE DONE AND I WAS TOLD EVERYTHING WAS NORMAL.
NHTSA complaint #10633457 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
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
NHTSA complaint #10630678 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
GEAR SHIFTED INTO NEUTRAL WITHOUT USE OF GEAR SHIFT CONTROL. HAPPENED SEVERAL TIMES AND WASN'T ABLE TO SHIFT INTO REVERSE OR DRIVE. KEPT GOING BACK TO NEUTRAL. PARK ALSO WASN'T WORKING. POWERED CAR OFF WHICH DID PUT IN PARK. RESTARTED AND DROVE HOME WITHOUT ISSUE. TRIED TO RECREATE AT HOME AND SAME PROBLEM OCCURRED. WAS ABLE TO MANUALLY HOLD GEAR SHIFT IN DRIVE OR REVERSE TO MOVE CAR INTO DRIVEWAY. HAVE LEFT CAR AT TOYOTA SERVICE CENTER TODAY FOR INSPECTION. DID NOT OCCUR WHEN TECH TRIED IT DAY AFTER INCIDENT AT 7AM. INITIAL INCIDENT OCCURRED ON HOT AFTERNOON AT 5PM WITH 100 DEGREE TEMPERATURES. HAVE READ ONLINE OF SIMILAR PROBLEMS RELATED TO HOT TEMP. HAVE HAD CAR FOR 5 YEARS WITH NO PROBLEMS LIKE THIS. JUST CROSSED 50000 MILES AND AM COVERED UNDER WARRANTY UNTIL OCT. I HOPE IT CAN BE REPAIRED. AND HOPE IT DOES NOT HAPPEN WHILE I AM DRIVING AT FASTER SPEEDS. SO FAR ONLY HAPPENS WHEN PARKED AND RECENTLY STARTED. STARTER BATTERY WAS REPLACED AROUND 2 YEARS AGO.
NHTSA complaint #10616525 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
ON THIS DATE WHILE DRIVING ON THE INTERSTATE 5 NEAR LOS ANGELES MY PRIUS MADE A LOUD NOISE AND STARTED SHUTTING DOWN AS I WAS DRIVING ON THE FAR LEFT LANE. THE CAR IMMEDIATELY SLOWED DOWN AND THE VSC ICON AS WELL AS THE CHECK ENGINE LIGHT ICON BECAME VISIBLE, HOWEVER THE ODOMETER WAS BLANK AND I COULD NOT TELL WHAT SPEED I WAS TRAVELING, THE CAR WAS COMING TO A COMPLETE STOP. ONCE I MANAGED TO GET TO THE FAR RIGHT SHOULDER THE CAR MADE A STOP. I WAS ALMOST REAR ENDED BY A BIG RIG WHICH HAD TO SWERVE TO THE LEFT SIDE IN ORDER TO AVOID HITTING MY CAR. IT WASN'T UNTIL THEN THAT I NOTICED THE RED ENGINE LIGHT ICON DISPLAYED ON THE CONTROL PANEL NOT THE ODOMETER. I HAVE NEVER SEEN THIS WARNING LIGHT BUT AFTER LOOKING AT THE OWNER'S MANUAL IT CLEARLY STATED THAT ONCE THIS LIGHT APPEARS YOU NEED TO GET THE VEHICLE OFF THE ROAD AS SOON AS POSSIBLE OR IT WILL CAUSE AN ACCIDENT. THIS WAS THE FIRST TIME I NOTICED THIS SIGN AND IT APPEARED AFTER THE FACT. THE CAR HAD NO ENGINE OIL, WHICH WAS RIDICULOUS SINCE I HAD NOT NOTICED ANY LEAKS AND I TAKE MY CAR IN EVERY 2 MONTHS TO THE DEALER FOR AN OIL CHANGE. THE DEALER HAD NO EXPLANATION OTHER THAN IT DID NOT HAVE ANY LEAKS AND THEY WERE NOT ABLE TO VERIFY WHEN THE RED ENGINE OIL CAME ON. THIS HAPPENED ON 5/30/14, MY LAST VISIT TO THE DEALER WAS ON 4/12/14 AND AT THE TIME THEY DID NOT DETECT ANY PROBLEMS WITH THE OIL LEAKING. THIS CLEARLY MAKES NO SENSE AND THEY ARE REFUSING TO TAKE RESPONSIBILITY. TOYOTA OWNERS SHOULD BE VERY CAUTIOUS AS THIS SHOULD HAVE NEVER HAPPENED THE SENSOR SHOULD HAVE GIVEN ME A WARNING PRIOR TO THE CAR SHUTTING DOWN. THIS COULD HAVE CAUSED MANY FATALITIES BEING IN A HEAVILY POPULATED HIGHWAY.
NHTSA complaint #10596239 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
ON 09/01/10, WE TOOK OUR 2008 PRIUS IN BECAUSE THERE WERE TWO TIMES THE CAR DIDN'T STOP WHEN WE USED THE BRAKES. I TOLD THE SERVICE MANAGER, THE CAR WAS ACCELERATING ON ITS OWN. IT WAS SCARY AND I FEARED AN ACCIDENT. AFTER THEY WORKED ON THE CAR, I WAS TOLD THAT IT WAS THE FLOOR MATS THAT INTERFERED WITH THE ACCELERATOR PEDAL. IT DIDN'T MAKE SENSE TO ME BECAUSE I HAD TO PUT MY FOOT UNDER THE PEDAL TO RAISE IT UP SINCE IT WAS STUCK. I WAS ANGRY THEY COMPLETELY IGNORED THE FACT THE CAR WAS ACCELERATING ON ITS OWN AND ACTED AS THOUGH THE PROBLEM WAS HANDLED. ON 03/31/12, W. MANCHESTER/HINDRY, BEFORE 2:00 P.M., IT HAD DRIZZLED, I STOPPED AT A LIGHT, DROVE AHEAD AND AT A FORK IN THE ROAD I TAPPED MY BRAKES TO SLOW DOWN ON A CURVE. INSTEAD, THE CAR KEPT ACCELERATING. I STEPPED ON THE BRAKES BUT THE CAR DID NOT RESPOND. THE CAR KEPT GAINING SPEED! I WAS AT LEAST 3 CAR LENGTHS BEHIND OTHER CAR, PLENTY OF TIME TO STOP BUT THE CAR ACCELERATED NO MATTER HOW HARD I STEPPED ON THE BRAKES. IT WAS TERRIFYING! I REALIZED I WAS GOING TO CRASH AND THERE WAS NOTHING I COULD DO TO PREVENT IT. I REAR ENDED THE MERCEDES, THE AIRBAGS FAILED TO DEPLOY. I HAD 2 BOXES OF BOOKS IN THE TRUNK THAT HIT THE BACK OF MY SEAT AND KNOCKED DOWN THE REAR SEATS FROM THE IMPACT. THE CAR WAS TOWED. DAMAGES: $5,988.79. MEDICAL: $25,000. NEXT MONTH, A CRACKED PUMP WAS DISCOVERED AT FIREWALL, DUE TO THE ACCIDENT. THE BLACK BOX SHOWED IMPACT WAS AT 35 MPH, (35-27) MPH, 0.02 SEC. INJURIES: CONCUSSION, WHIPLASH, BACK SPASMS, DOUBLE-CRUSH INJURY, PTSD, DEPRESSION, MIGRAINES. I COULDN'T DRIVE OR START PHYSICAL THERAPY FOR 4 MOS., UNTIL 07/27/12. MY THERAPIST WORKED ALOT TO RELAX MY MUSCLES, I HAD TRACTION, BOUGHT A TRACTION DEVICE $400. AND 6 MOS. OF CHIROPRACTIC FOR MUSCLE SPASMS. 12/08/12, I HAD A NERVE-TEST, IT WAS ABNORMAL FOR A DOUBLE-CRUSH INJURY. PRESCRIBED XANAX FOR PTSD, ANXIETY.
NHTSA complaint #10585813 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
ON 09/01/10, WE TOOK OUR 2008 PRIUS IN BECAUSE THERE WERE TWO TIMES THE CAR DIDN'T STOP WHEN WE USED THE BRAKES. I TOLD THE SERVICE MANAGER, THE CAR WAS ACCELERATING ON ITS OWN. IT WAS SCARY AND I FEARED AN ACCIDENT. AFTER THEY WORKED ON THE CAR, I WAS TOLD THAT IT WAS THE FLOOR MATS THAT INTERFERED WITH THE ACCELERATOR PEDAL. IT DIDN'T MAKE SENSE TO ME BECAUSE I HAD TO PUT MY FOOT UNDER THE PEDAL TO RAISE IT UP SINCE IT WAS STUCK. I WAS ANGRY THEY COMPLETELY IGNORED THE FACT THE CAR WAS ACCELERATING ON ITS OWN AND ACTED AS THOUGH THE PROBLEM WAS HANDLED. ON 03/31/12, W. MANCHESTER/HINDRY, BEFORE 2:00 P.M., IT HAD DRIZZLED, I STOPPED AT A LIGHT, DROVE AHEAD AND AT A FORK IN THE ROAD I TAPPED MY BRAKES TO SLOW DOWN ON A CURVE. INSTEAD, THE CAR KEPT ACCELERATING. I STEPPED ON THE BRAKES BUT THE CAR DID NOT RESPOND. THE CAR KEPT GAINING SPEED! I WAS AT LEAST 3 CAR LENGTHS BEHIND OTHER CAR, PLENTY OF TIME TO STOP BUT THE CAR ACCELERATED NO MATTER HOW HARD I STEPPED ON THE BRAKES. IT WAS TERRIFYING! I REALIZED I WAS GOING TO CRASH AND THERE WAS NOTHING I COULD DO TO PREVENT IT. I REAR ENDED THE MERCEDES, THE AIRBAGS FAILED TO DEPLOY. I HAD 2 BOXES OF BOOKS IN THE TRUNK THAT HIT THE BACK OF MY SEAT AND KNOCKED DOWN THE REAR SEATS FROM THE IMPACT. THE CAR WAS TOWED. DAMAGES: $5,988.79. MEDICAL: $25,000. NEXT MONTH, A CRACKED PUMP WAS DISCOVERED AT FIREWALL, DUE TO THE ACCIDENT. THE BLACK BOX SHOWED IMPACT WAS AT 35 MPH, (35-27) MPH, 0.02 SEC. INJURIES: CONCUSSION, WHIPLASH, BACK SPASMS, DOUBLE-CRUSH INJURY, PTSD, DEPRESSION, MIGRAINES. I COULDN'T DRIVE OR START PHYSICAL THERAPY FOR 4 MOS., UNTIL 07/27/12. MY THERAPIST WORKED ALOT TO RELAX MY MUSCLES, I HAD TRACTION, BOUGHT A TRACTION DEVICE $400. AND 6 MOS. OF CHIROPRACTIC FOR MUSCLE SPASMS. 12/08/12, I HAD A NERVE-TEST, IT WAS ABNORMAL FOR A DOUBLE-CRUSH INJURY. PRESCRIBED XANAX FOR PTSD, ANXIETY.
NHTSA complaint #10585814 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
IT ACTUALLY HAPPENED TWO TIMES WITHIN A MONTH. IN ONE CASE, I WAS TURNING LEFT TO TAKE A RAMP WITH A VERY LOW SPEED AROUND 5 MPH. EVEN THOUGH SOME PARTS OF THE ROAD WAS ICY, BUT THE CAR DIDN'T SLIP. IT WAS EXACTLY A SEVERAL SUDDEN PUSHES, UNINTENDED ACCELERATION, WITH MY FOOT ON THE BRAKE ONLY. I WAS SO SCARED BECAUSE I COULDN'T CONTROL THE CAR FOR FEW SECONDS, AND I THOUGHT I TOTALLY LOST THE CONTROL OF THE CAR. I TRIED TO STEER THE CAR SAFELY AND TURN ON MY EMERGENCY LIGHT. CHECKED THE BRAKE AGAIN, IT WAS WORKING AFTER THAT. THE SECOND TIME, HAPPENED TO ME WHEN I WAS COMING OUT OF SCHOOL PARKING AND DIDN'T HAVE ANY SPEED AT ALL. AGAIN AROUND 5 MPH. SCHOOL IS LOCATED IN RESIDENTIAL AREA. WHEN YOU GET OUT OF THE PARKING, YOU CAN ONLY TURN RIGHT, THEN THERE IS AN INTERSECTION WITH A STOP SIGN ALMOST 50 FEET AWAY. ON THE DAY OF INCIDENT, I TRIED TO STOP BEHIND THE STOP SIGN WITH NO SPEED AT ALL, BUT SUDDENLY THE CAR GOT THE SAME CONTINUOUS AND SUDDEN PUSHES. IT WAS ACCELERATED UNINTENDED. MY FOOT WAS COMPLETELY ON THE BRAKE, BUT I LOST THE CONTROL AGAIN, AND I WAS SO LUCKY THAT DAY THAT THERE WERE NO CARS AROUND THE INTERSECTION, I TRIED TO STEER THE CAR TO THE LEFT, TURNED ON MY EMERGENCY LIGHT, AND TRIED TO PUSH THE BRAKE AGAIN AND AGAIN. AFTER FEW SECONDS, I FOUND IT WORKING. I CALLED THE TOYOTA THE SAME DAY, AND THEY ARE IN THE PROCESS OF SCHEDULING ME FOR INSPECTION. AGAIN, EVEN THOUGH THE SURFACE WAS SLICK WITH ICE, BUT I DIDN'T HAVE SPEED, AND IT DIDN'T LOOK LIKE ABS IS WORKING. I EXACTLY KNOW HOW ABS WORKS, SPECIALLY WHEN IT IS SNOWY OR ICY. THIS IS VERY SCARY. PLEASE INVESTIGATE. THANKS.
NHTSA complaint #10573327 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I HAVE A TOYOTA PRIUS AND IT IS USED AS A TAXI IN SAN FRANCISCO. I HAD NOTICED A FEW TIMES THAT THE ENGINE REVS UP WHILE I WAS AT STOP AND THE BATTERY WAS FULLY CHARGED. IT WAS LIKE THE ENGINE PULSE. IDLE TO HIGH REV AND IDLE AGAIN FOR A FEW TIMES AND THAT HAPPENED FOR ABOUT 2 WEEKS WHILE ON THE ROAD. THE VEHICLE STARTED TO ACCELERATE BY ITSELF AT THE FIRST WEEK OF NOV 2013 AND HAPPEN AGAIN ON HIGHWAY 101 SOUTH IN MILL VALLEY CA AROUND 8 PM. I HAVE CALLED CITY TOYOTA AND EXPLAINED ABOUT IT BUT THE SERVICE DEPARTMENT JUST TOLD ME TO GET APPOINTMENT TO CHECK IT UP. AS I ASSUME MYSELF AS WELL EXPERIENCED DRIVER WITH 25 YEARS OF DRIVING MULTI TYPE OF VEHICLES, IT IS NOT DRIVER ERROR NOR THE PEDAL NOR THE FLOOR MATS. IT IS MECHANICAL OR ELECTRICAL PROBLEM.
NHTSA complaint #10552007 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED. IN ADDITION, THE BRAKES FAILED TO STOP THE VEHICLE AND THE CONTACT CRASHED INTO A WALL. A POLICE REPORT WAS FILED. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL AS A PRECAUTION, BUT WAS NOT INJURED. THE VEHICLE WAS DESTROYED AND TOWED TO A PRIVATE MECHANIC BUT WAS NOT DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 54,000. UPDATED 11/14/13
NHTSA complaint #10549493 — an unverified report by a vehicle owner.