Owners have filed 21 complaints
about the 2017 Toyota RAV4 Hybrid with NHTSA between 2017 and 2023.
The largest single group is the electrical system.
Across this model's run it ranks 3 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 49
Against the median year of the Toyota RAV4 Hybrid. 50 means typical for this
model; 100 means roughly double.
Severity — 100
42.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
74% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2017 compares with every other Toyota RAV4 Hybrid
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2017 Toyota RAV4 Hybrid
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Windows, Mirrors & Wipers
314.3%
Median failure at 2,550 miles
Electrical System
314.3%
Median failure at 21,061 miles
Other & Unspecified
29.5%
Median failure at 27,536 miles
Acceleration & Cruise Control
29.5%
Median failure at 1,511 miles
Body & Structure
29.5%
1 crashes, 0 fires · median 2,050 mi
Brakes
29.5%
1 crashes, 0 fires · median 3,950 mi
Stability & Traction Control
14.8%
Median failure at 41,000 miles
Seats
14.8%
Median failure at 1,123 miles
Seat Belts
14.8%
Median failure at 41,000 miles
Wheels
14.8%
Median failure at 9,425 miles
Fuel & Propulsion
14.8%
Median failure at 40,000 miles
Steering
14.8%
1 crashes, 0 fires · median 3,950 mi
Engine & Cooling
14.8%
Median failure at 11,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
15.3%
1,000 – 9,999 miles
1157.9%
10,000 – 24,999 miles
210.5%
25,000 – 49,999 miles
526.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2017peak 4Sep 2023
NHTSA investigations into the 2017 Toyota RAV4 Hybrid
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Recalls on the 2017 Toyota RAV4 Hybrid
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202172355,683 units in Canada
Electrical
Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.
Recall 201736339,189 units in Canada
Electrical
On certain vehicles, the electrical power cords of some dealer installed block heaters may have been improperly manufactured, causing the wires to contact each other, resulting in a short circuit. A short circuit could lead to a fire which would increase the risk of injury and/or damage to property. Correction: For vehicles where the subject block heater was approved for installation, the dealer will replace the block heater assembly with a new one of an improved design. For vehicles where the subject block heater was not approved for installation, dealers will remove the block heater assembly. In the interim, until the remedy can be performed, dealers will cut the plug end from the block heater cord to disable the block heater's operation.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 1,123 milesCocoa Beach, FL1 injured
SEATS
PURCHASED 02/13/17. MAR VA TO FL, SEAT HEATER ON, NOTICED HOT SMELL SEAT GOT EXTREMELY HOT, TURNED IT OFF, TAKES 10-15 MINS TO COOL DOWN WHILE IN SEAT. DAY 2 OF TRIP, HAPPENED AGAIN. STOPPED AT REST AREA, JEANS STUCK TO LEG, EXAM SHOWED RED POPPED BLISTER ON UPPER RIGHT LEG, EXTREMELY PAINFUL. APPLIED BURN CREAM AND BANDAID. DROVE TO FRIENDS, SITTING ON LEFT CHEEK. TOOK PICS, WENT TO URGENT CARE. DIAGNOSIS 2ND DEGREE BURN. 3/23 DEALER INSPECTED SEAT HEATER, STATED IT'S DESIGNED TO SHUT OFF AT 107 BUT WOULD PUT IN SYSTEM INCASE IT HAPPENED AGAIN, DIAGNOSED OPERATING AS DESIGNED. IN MAR CORPORATE OPENED 1ST CASE. BURNED 5 MORE TIMES, LAST ON 3/19/18, VEHICLE TO DEALER EACH TIME, ALWAYS DIAGNOSED "OPERATING AS DESIGNED". ONE TECH CHECKED TEMP WITH 3 DIFFERENT GUNS, HIGHEST TEMP WAS 111 OTHER GUNS WITHIN 3 DEGREES. ONE DEALERS SERVICE WRITER SUGGESTED THEY DISCONNECT IT TO ENSURE NO MORE BURNS. HAVE MEDICAL ISSUES, THAT WHILE DRIVING ARE EASED WITH THE HEAT FROM THE SEAT. ON 6/15 AND 7/12 18, VEHICLE TO DEALER DUE TO DRIVER'S SEAT GETTING EXTREMELY HOT, SHUT DOWN AND NOT OPERABLE FOR 3 HOURS, THO THE PASSENGER SEAT WORKED. REPORTED ISSUES TO MANUFACTURER AND RECEIVED ANOTHER CASE NUMBER. JUST FOUND OUT BOTH HAVE BEEN CLOSED. 7 TIMES TO DEALER FOR NAV/RADIO PROBLEMS, 2 CASES, STOPPED WORKING BLACK SCREEN, SYSTEM FREEZING UP, TAKES 5-7 MINS CALCULATING DIRECTIONS, NOT RECOGNIZE ROADS DRVING ON, USE CELL PHONE AS GPS. SOME SERVICE WRITERS DON'T WRITE ALL CONCERNS ON REPAIR ORDER, REPEATED BLOWN FUSES, AT HIGHWAY SPEEDS CAR SLAMS ON BRAKES, CRUISE SLOWS THO CAR AHEAD IS IN OTHER LANE. CODES SINCE PURCHASE, LOST COMMUNICATION WITH BCM-3 TIMES, LOST COMMUNICATION WITH NAV CONTROL MODULE ONCE, LOST COMMUNICATION WITH BCM MODULE B-ONCE, PRE COLLISION SYS-TWICE, 1 ROUGH IDLLE. DEALER NEVER TOLD ABOUT CODES, ALWAYS "SYSTEM OPERATING AS DESIGNED".
NHTSA complaint #11120657 — an unverified report by a vehicle owner.
at 1,123 milesCocoa Beach, FL1 injured
VEHICLE SPEED CONTROL
PURCHASED 02/13/17. MAR VA TO FL, SEAT HEATER ON, NOTICED HOT SMELL SEAT GOT EXTREMELY HOT, TURNED IT OFF, TAKES 10-15 MINS TO COOL DOWN WHILE IN SEAT. DAY 2 OF TRIP, HAPPENED AGAIN. STOPPED AT REST AREA, JEANS STUCK TO LEG, EXAM SHOWED RED POPPED BLISTER ON UPPER RIGHT LEG, EXTREMELY PAINFUL. APPLIED BURN CREAM AND BANDAID. DROVE TO FRIENDS, SITTING ON LEFT CHEEK. TOOK PICS, WENT TO URGENT CARE. DIAGNOSIS 2ND DEGREE BURN. 3/23 DEALER INSPECTED SEAT HEATER, STATED IT'S DESIGNED TO SHUT OFF AT 107 BUT WOULD PUT IN SYSTEM INCASE IT HAPPENED AGAIN, DIAGNOSED OPERATING AS DESIGNED. IN MAR CORPORATE OPENED 1ST CASE. BURNED 5 MORE TIMES, LAST ON 3/19/18, VEHICLE TO DEALER EACH TIME, ALWAYS DIAGNOSED "OPERATING AS DESIGNED". ONE TECH CHECKED TEMP WITH 3 DIFFERENT GUNS, HIGHEST TEMP WAS 111 OTHER GUNS WITHIN 3 DEGREES. ONE DEALERS SERVICE WRITER SUGGESTED THEY DISCONNECT IT TO ENSURE NO MORE BURNS. HAVE MEDICAL ISSUES, THAT WHILE DRIVING ARE EASED WITH THE HEAT FROM THE SEAT. ON 6/15 AND 7/12 18, VEHICLE TO DEALER DUE TO DRIVER'S SEAT GETTING EXTREMELY HOT, SHUT DOWN AND NOT OPERABLE FOR 3 HOURS, THO THE PASSENGER SEAT WORKED. REPORTED ISSUES TO MANUFACTURER AND RECEIVED ANOTHER CASE NUMBER. JUST FOUND OUT BOTH HAVE BEEN CLOSED. 7 TIMES TO DEALER FOR NAV/RADIO PROBLEMS, 2 CASES, STOPPED WORKING BLACK SCREEN, SYSTEM FREEZING UP, TAKES 5-7 MINS CALCULATING DIRECTIONS, NOT RECOGNIZE ROADS DRVING ON, USE CELL PHONE AS GPS. SOME SERVICE WRITERS DON'T WRITE ALL CONCERNS ON REPAIR ORDER, REPEATED BLOWN FUSES, AT HIGHWAY SPEEDS CAR SLAMS ON BRAKES, CRUISE SLOWS THO CAR AHEAD IS IN OTHER LANE. CODES SINCE PURCHASE, LOST COMMUNICATION WITH BCM-3 TIMES, LOST COMMUNICATION WITH NAV CONTROL MODULE ONCE, LOST COMMUNICATION WITH BCM MODULE B-ONCE, PRE COLLISION SYS-TWICE, 1 ROUGH IDLLE. DEALER NEVER TOLD ABOUT CODES, ALWAYS "SYSTEM OPERATING AS DESIGNED".
NHTSA complaint #11120657 — an unverified report by a vehicle owner.
at 1,123 milesCocoa Beach, FL1 injured
ELECTRICAL SYSTEM
PURCHASED 02/13/17. MAR VA TO FL, SEAT HEATER ON, NOTICED HOT SMELL SEAT GOT EXTREMELY HOT, TURNED IT OFF, TAKES 10-15 MINS TO COOL DOWN WHILE IN SEAT. DAY 2 OF TRIP, HAPPENED AGAIN. STOPPED AT REST AREA, JEANS STUCK TO LEG, EXAM SHOWED RED POPPED BLISTER ON UPPER RIGHT LEG, EXTREMELY PAINFUL. APPLIED BURN CREAM AND BANDAID. DROVE TO FRIENDS, SITTING ON LEFT CHEEK. TOOK PICS, WENT TO URGENT CARE. DIAGNOSIS 2ND DEGREE BURN. 3/23 DEALER INSPECTED SEAT HEATER, STATED IT'S DESIGNED TO SHUT OFF AT 107 BUT WOULD PUT IN SYSTEM INCASE IT HAPPENED AGAIN, DIAGNOSED OPERATING AS DESIGNED. IN MAR CORPORATE OPENED 1ST CASE. BURNED 5 MORE TIMES, LAST ON 3/19/18, VEHICLE TO DEALER EACH TIME, ALWAYS DIAGNOSED "OPERATING AS DESIGNED". ONE TECH CHECKED TEMP WITH 3 DIFFERENT GUNS, HIGHEST TEMP WAS 111 OTHER GUNS WITHIN 3 DEGREES. ONE DEALERS SERVICE WRITER SUGGESTED THEY DISCONNECT IT TO ENSURE NO MORE BURNS. HAVE MEDICAL ISSUES, THAT WHILE DRIVING ARE EASED WITH THE HEAT FROM THE SEAT. ON 6/15 AND 7/12 18, VEHICLE TO DEALER DUE TO DRIVER'S SEAT GETTING EXTREMELY HOT, SHUT DOWN AND NOT OPERABLE FOR 3 HOURS, THO THE PASSENGER SEAT WORKED. REPORTED ISSUES TO MANUFACTURER AND RECEIVED ANOTHER CASE NUMBER. JUST FOUND OUT BOTH HAVE BEEN CLOSED. 7 TIMES TO DEALER FOR NAV/RADIO PROBLEMS, 2 CASES, STOPPED WORKING BLACK SCREEN, SYSTEM FREEZING UP, TAKES 5-7 MINS CALCULATING DIRECTIONS, NOT RECOGNIZE ROADS DRVING ON, USE CELL PHONE AS GPS. SOME SERVICE WRITERS DON'T WRITE ALL CONCERNS ON REPAIR ORDER, REPEATED BLOWN FUSES, AT HIGHWAY SPEEDS CAR SLAMS ON BRAKES, CRUISE SLOWS THO CAR AHEAD IS IN OTHER LANE. CODES SINCE PURCHASE, LOST COMMUNICATION WITH BCM-3 TIMES, LOST COMMUNICATION WITH NAV CONTROL MODULE ONCE, LOST COMMUNICATION WITH BCM MODULE B-ONCE, PRE COLLISION SYS-TWICE, 1 ROUGH IDLLE. DEALER NEVER TOLD ABOUT CODES, ALWAYS "SYSTEM OPERATING AS DESIGNED".
NHTSA complaint #11120657 — an unverified report by a vehicle owner.
at 3,950 milesActon, MACrash1 injured
STEERING
I PULLED INTO MY PARKING SPOT IN MY CONDOMINIUM COMPLEX, WITH MY FOOT ON THE BRAKE PEDAL (AT ZERO MPH). AS I WAS TRYING TO PUT IT INTO PARK, THE VEHICLE SUDDENLY LURCHED FORWARD AND JUMPED INTO THE HILLY WOODS. I PRESSED HARDER ON THE BRAKE PEDAL BUT IT WOULD NOT STOP OR SLOW DOWN AND I WASN'T ABLE TO CONTROL THE STEERING. THE CAR CONTINUED GOING THROUGH THE HILL FULL OF LARGE TREES. FINALLY THE VEHICLE ONLY STOPPED WHEN IT CRASHED INTO A TREE. I HAD A HARD TIME OPENING THE DOOR TO GET OUT OF THE CAR BECAUSE IT WAS WEDGED AGAINST SAID TREE. IF THE CAR DIDN'T CRASH INTO THE TREE, IT WOULD HAVE CONTINUED DOWN THE EMBANKMENT TO CRASH INTO 5 CARS BELOW AND THE RESULTS WOULD'VE BEEN MORE DISASTROUS. THE FOLLOWING SHOULD BE NOTED: 1)AIR BAGS DID NOT DEPLOY 2)VEHICLE IS BRAND NEW ' I PURCHASED IT ON 9/1/17 FROM DEALERSHIP WITH ABOUT 17 MILES ON IT 3) UNABLE TO ASCERTAIN HOW FAST THE VEHICLE WAS TRAVELING IN THE WOODS (HUGE TREES); MY AIM WAS TO STOP THE VEHICLE COMPLETELY TO AVOID A POTENTIAL DISASTER
NHTSA complaint #11045914 — an unverified report by a vehicle owner.
at 3,950 milesActon, MACrash1 injured
STRUCTURE:BODY
I PULLED INTO MY PARKING SPOT IN MY CONDOMINIUM COMPLEX, WITH MY FOOT ON THE BRAKE PEDAL (AT ZERO MPH). AS I WAS TRYING TO PUT IT INTO PARK, THE VEHICLE SUDDENLY LURCHED FORWARD AND JUMPED INTO THE HILLY WOODS. I PRESSED HARDER ON THE BRAKE PEDAL BUT IT WOULD NOT STOP OR SLOW DOWN AND I WASN'T ABLE TO CONTROL THE STEERING. THE CAR CONTINUED GOING THROUGH THE HILL FULL OF LARGE TREES. FINALLY THE VEHICLE ONLY STOPPED WHEN IT CRASHED INTO A TREE. I HAD A HARD TIME OPENING THE DOOR TO GET OUT OF THE CAR BECAUSE IT WAS WEDGED AGAINST SAID TREE. IF THE CAR DIDN'T CRASH INTO THE TREE, IT WOULD HAVE CONTINUED DOWN THE EMBANKMENT TO CRASH INTO 5 CARS BELOW AND THE RESULTS WOULD'VE BEEN MORE DISASTROUS. THE FOLLOWING SHOULD BE NOTED: 1)AIR BAGS DID NOT DEPLOY 2)VEHICLE IS BRAND NEW ' I PURCHASED IT ON 9/1/17 FROM DEALERSHIP WITH ABOUT 17 MILES ON IT 3) UNABLE TO ASCERTAIN HOW FAST THE VEHICLE WAS TRAVELING IN THE WOODS (HUGE TREES); MY AIM WAS TO STOP THE VEHICLE COMPLETELY TO AVOID A POTENTIAL DISASTER
NHTSA complaint #11045914 — an unverified report by a vehicle owner.
at 3,950 milesActon, MACrash1 injured
SERVICE BRAKES
I PULLED INTO MY PARKING SPOT IN MY CONDOMINIUM COMPLEX, WITH MY FOOT ON THE BRAKE PEDAL (AT ZERO MPH). AS I WAS TRYING TO PUT IT INTO PARK, THE VEHICLE SUDDENLY LURCHED FORWARD AND JUMPED INTO THE HILLY WOODS. I PRESSED HARDER ON THE BRAKE PEDAL BUT IT WOULD NOT STOP OR SLOW DOWN AND I WASN'T ABLE TO CONTROL THE STEERING. THE CAR CONTINUED GOING THROUGH THE HILL FULL OF LARGE TREES. FINALLY THE VEHICLE ONLY STOPPED WHEN IT CRASHED INTO A TREE. I HAD A HARD TIME OPENING THE DOOR TO GET OUT OF THE CAR BECAUSE IT WAS WEDGED AGAINST SAID TREE. IF THE CAR DIDN'T CRASH INTO THE TREE, IT WOULD HAVE CONTINUED DOWN THE EMBANKMENT TO CRASH INTO 5 CARS BELOW AND THE RESULTS WOULD'VE BEEN MORE DISASTROUS. THE FOLLOWING SHOULD BE NOTED: 1)AIR BAGS DID NOT DEPLOY 2)VEHICLE IS BRAND NEW ' I PURCHASED IT ON 9/1/17 FROM DEALERSHIP WITH ABOUT 17 MILES ON IT 3) UNABLE TO ASCERTAIN HOW FAST THE VEHICLE WAS TRAVELING IN THE WOODS (HUGE TREES); MY AIM WAS TO STOP THE VEHICLE COMPLETELY TO AVOID A POTENTIAL DISASTER
NHTSA complaint #11045914 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 41,000 milesSierra Vista, AZ
ELECTRICAL SYSTEM
The contact owns a 2017 Toyota RAV4 Hybrid. The contact stated that on numerous occasions while the vehicle was being charged, the battery intermittently failed to charge. As a result, the vehicle failed to start. The contact stated that unknown warning lights were illuminated but turned off after the battery was on charge mode. The vehicle was taken to the dealer where the cause of the failure could not be determined, and the failure recurred. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that the vehicle needed to be driven more often. No further assistance was provided. The failure mileage was approximately 41,000. The VIN was unavailable.
NHTSA complaint #11544590 — an unverified report by a vehicle owner.
at 40,000 milesEdmond, OK
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2017 Toyota Rav4 Hybrid. The contact stated while driving 50 MPH, he attempted to avoid a rock but was unsuccessful. The contact stated that rock struck the fuel neck and caused a substantial fuel leak, 13/8 hose was unprotected and cut. A fellow motorist alerted the contact of the failure. The contact inspected the vehicle and found the leak. The contact temporarily fixed the leak and drove to the residence. The contact ordered a new filler neck and repaired the failure. The manufacturer was notified of the failure and a case was filed. The manufacturer recommended that the contact take the vehicle to an authorized local dealer for inspection. The vehicle was inspected by a service dealer. The vehicle was repaired by owner. The failure mileage was approximately 40,000.
NHTSA complaint #11419467 — an unverified report by a vehicle owner.
at 41,000 milesPort Charlotte,, FL
SEAT BELTS
LDA AUDIO WARNING TOO LOW TO BE HEARD WHEN DRIVING I SHOULD NOT NEED TO BE LOOKING AT A SCREEN INSTEAD OF THE ROAD. SEAT BELT WARNING NOT AUDIBLE
NHTSA complaint #11206177 — an unverified report by a vehicle owner.
at 41,000 milesPort Charlotte,, FL
ELECTRONIC STABILITY CONTROL (ESC)
LDA AUDIO WARNING TOO LOW TO BE HEARD WHEN DRIVING I SHOULD NOT NEED TO BE LOOKING AT A SCREEN INSTEAD OF THE ROAD. SEAT BELT WARNING NOT AUDIBLE
NHTSA complaint #11206177 — an unverified report by a vehicle owner.
Manitou Springs, CO
ELECTRICAL SYSTEM
2017 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO UNINTENDED BRAKING WHILE CAR IS IN CRUISE CONTROL. *LD
NHTSA complaint #11175470 — an unverified report by a vehicle owner.
Manitou Springs, CO
SERVICE BRAKES
2017 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO UNINTENDED BRAKING WHILE CAR IS IN CRUISE CONTROL. *LD
NHTSA complaint #11175470 — an unverified report by a vehicle owner.
at 42,800 milesSammamish, WA
UNKNOWN OR OTHER
JAN 29, 4:45PM, EVERETT WA. SHORTLY AFTER MERGING ONTO SOUTHBOUND I-5 FROM 526 THERE WAS A SINGLE LOUD EXPLODING NOISE FOLLOWED BY THE SOUND OF GLASS PIECES. THE SHADE GUARD WAS CLOSED. OPENING SHADE GUARD SHOWED THAT SUNROOF HAD EXPLODED LEAVING JAGGED GLASS AROUND THE EDGE TILTING UPWARDS. VEHICLE SPEED ABOUT 55MPH. WEATHER WAS CLEAR AND ABOUT 40 DEGREES.
NHTSA complaint #11173169 — an unverified report by a vehicle owner.
at 9,425 milesKirkwood, MO
WHEELS
RE.: PREMATURE FAILURE OF 2017 TOYOTA RAV-4 SE HYBRID 4-WD ALUMINUM WHEEL. ON SUNDAY, OCTOBER 7TH, 2018, WHILE DRIVING EASTBOUND ON HIGHWAY 70 AT AROUND 10:25 A.M., THE LEFT REAR WHEEL FAILED UNEXPECTEDLY ON MY WIFE'S 2018 TOYOTA RAV-4 SE HYBRID. I WAS TRAVELING WITH MY WIFE, MY 13-YEAR OLD DAUGHTER, AND MY 9-YEAR OLD SON WHEN WE WERE STARTLED BY A LOUD BOOM, WHICH SOUNDED LIKE A GUN SHOT. AT FIRST, I THOUGHT I HAD RAN OVER SOMETHING, BUT QUICKLY RULED THAT OUT BECAUSE WITHIN SECONDS I COULD FEEL THE VEHICLE'S REAR END MAKING LOUD NOISES AND VIBRATED STRONGLY. I KNEW THEN THAT I HAD A FLAT TIRE. WE WERE GOING ABOUT 65MPH AND TRAVELING EAST ON THE FAR LEFT HAND OF A 4-LANE HIGHWAY. WHEN I ARRIVED AT THE BUDDHIST TEMPLE, I TOOK THE DAMAGED TIRE OUT TO INSPECT IT. I WAS TRYING TO SEE WHAT HAD CAUSED THE TIRE TO GO FLAT. BUT AS I WAS INSPECTING THE TIRE I THEN NOTICED THE FRACTURED AREA IN THE MIDDLE OF THE ALUMINUM WHEEL. AS YOU CAN SEE FROM MY PICTURES, THE INNER AND OUTER ALUMINUM WHEEL BEADS HAS NO SIGN OF DAMAGE. IN ADDITION, I COULD NOT DETECT ANY PUNCTURE HOLE IN AND AROUND THE RUBBER TIRE THAT COULD HAVE RESULTED IN THE METAL FRACTURES. I WANT TO ALERT YOU TO THE POTENTIAL ALUMINUM WHEEL DEFECT THAT MAY EXIST IN MY OTHER THREE FACTORY SUPPLIED WHEELS, AS WELL AS OTHER RAV-4 THAT HAVE THE SAME SE WHEELS MANUFACTURED IN JAPAN. I HOPE THAT NHTSA WILL REVIEW THE EVIDENCE I HAVE PROVIDED AND BEGIN A FORMAL INVESTIGATION INTO THIS DANGEROUS WHEEL DEFECT. I WILL KEEP THE DAMAGED WHEEL AND WILL NOT ALLOW TOYOTA OR BOMMARITO TO TAKE POSSESSION OF MY DAMAGED ALUMINUM WHEEL UNTIL I HAVE RECEIVED FURTHER INSTRUCTION FROM YOUR OFFICE. (SEE ATTACHED PDF FOR ADDITIONAL VEHICLE INFO)
NHTSA complaint #11139134 — an unverified report by a vehicle owner.
at 1,123 milesCocoa Beach, FL1 injured
SEATS
PURCHASED 02/13/17. MAR VA TO FL, SEAT HEATER ON, NOTICED HOT SMELL SEAT GOT EXTREMELY HOT, TURNED IT OFF, TAKES 10-15 MINS TO COOL DOWN WHILE IN SEAT. DAY 2 OF TRIP, HAPPENED AGAIN. STOPPED AT REST AREA, JEANS STUCK TO LEG, EXAM SHOWED RED POPPED BLISTER ON UPPER RIGHT LEG, EXTREMELY PAINFUL. APPLIED BURN CREAM AND BANDAID. DROVE TO FRIENDS, SITTING ON LEFT CHEEK. TOOK PICS, WENT TO URGENT CARE. DIAGNOSIS 2ND DEGREE BURN. 3/23 DEALER INSPECTED SEAT HEATER, STATED IT'S DESIGNED TO SHUT OFF AT 107 BUT WOULD PUT IN SYSTEM INCASE IT HAPPENED AGAIN, DIAGNOSED OPERATING AS DESIGNED. IN MAR CORPORATE OPENED 1ST CASE. BURNED 5 MORE TIMES, LAST ON 3/19/18, VEHICLE TO DEALER EACH TIME, ALWAYS DIAGNOSED "OPERATING AS DESIGNED". ONE TECH CHECKED TEMP WITH 3 DIFFERENT GUNS, HIGHEST TEMP WAS 111 OTHER GUNS WITHIN 3 DEGREES. ONE DEALERS SERVICE WRITER SUGGESTED THEY DISCONNECT IT TO ENSURE NO MORE BURNS. HAVE MEDICAL ISSUES, THAT WHILE DRIVING ARE EASED WITH THE HEAT FROM THE SEAT. ON 6/15 AND 7/12 18, VEHICLE TO DEALER DUE TO DRIVER'S SEAT GETTING EXTREMELY HOT, SHUT DOWN AND NOT OPERABLE FOR 3 HOURS, THO THE PASSENGER SEAT WORKED. REPORTED ISSUES TO MANUFACTURER AND RECEIVED ANOTHER CASE NUMBER. JUST FOUND OUT BOTH HAVE BEEN CLOSED. 7 TIMES TO DEALER FOR NAV/RADIO PROBLEMS, 2 CASES, STOPPED WORKING BLACK SCREEN, SYSTEM FREEZING UP, TAKES 5-7 MINS CALCULATING DIRECTIONS, NOT RECOGNIZE ROADS DRVING ON, USE CELL PHONE AS GPS. SOME SERVICE WRITERS DON'T WRITE ALL CONCERNS ON REPAIR ORDER, REPEATED BLOWN FUSES, AT HIGHWAY SPEEDS CAR SLAMS ON BRAKES, CRUISE SLOWS THO CAR AHEAD IS IN OTHER LANE. CODES SINCE PURCHASE, LOST COMMUNICATION WITH BCM-3 TIMES, LOST COMMUNICATION WITH NAV CONTROL MODULE ONCE, LOST COMMUNICATION WITH BCM MODULE B-ONCE, PRE COLLISION SYS-TWICE, 1 ROUGH IDLLE. DEALER NEVER TOLD ABOUT CODES, ALWAYS "SYSTEM OPERATING AS DESIGNED".
NHTSA complaint #11120657 — an unverified report by a vehicle owner.
at 1,123 milesCocoa Beach, FL1 injured
VEHICLE SPEED CONTROL
PURCHASED 02/13/17. MAR VA TO FL, SEAT HEATER ON, NOTICED HOT SMELL SEAT GOT EXTREMELY HOT, TURNED IT OFF, TAKES 10-15 MINS TO COOL DOWN WHILE IN SEAT. DAY 2 OF TRIP, HAPPENED AGAIN. STOPPED AT REST AREA, JEANS STUCK TO LEG, EXAM SHOWED RED POPPED BLISTER ON UPPER RIGHT LEG, EXTREMELY PAINFUL. APPLIED BURN CREAM AND BANDAID. DROVE TO FRIENDS, SITTING ON LEFT CHEEK. TOOK PICS, WENT TO URGENT CARE. DIAGNOSIS 2ND DEGREE BURN. 3/23 DEALER INSPECTED SEAT HEATER, STATED IT'S DESIGNED TO SHUT OFF AT 107 BUT WOULD PUT IN SYSTEM INCASE IT HAPPENED AGAIN, DIAGNOSED OPERATING AS DESIGNED. IN MAR CORPORATE OPENED 1ST CASE. BURNED 5 MORE TIMES, LAST ON 3/19/18, VEHICLE TO DEALER EACH TIME, ALWAYS DIAGNOSED "OPERATING AS DESIGNED". ONE TECH CHECKED TEMP WITH 3 DIFFERENT GUNS, HIGHEST TEMP WAS 111 OTHER GUNS WITHIN 3 DEGREES. ONE DEALERS SERVICE WRITER SUGGESTED THEY DISCONNECT IT TO ENSURE NO MORE BURNS. HAVE MEDICAL ISSUES, THAT WHILE DRIVING ARE EASED WITH THE HEAT FROM THE SEAT. ON 6/15 AND 7/12 18, VEHICLE TO DEALER DUE TO DRIVER'S SEAT GETTING EXTREMELY HOT, SHUT DOWN AND NOT OPERABLE FOR 3 HOURS, THO THE PASSENGER SEAT WORKED. REPORTED ISSUES TO MANUFACTURER AND RECEIVED ANOTHER CASE NUMBER. JUST FOUND OUT BOTH HAVE BEEN CLOSED. 7 TIMES TO DEALER FOR NAV/RADIO PROBLEMS, 2 CASES, STOPPED WORKING BLACK SCREEN, SYSTEM FREEZING UP, TAKES 5-7 MINS CALCULATING DIRECTIONS, NOT RECOGNIZE ROADS DRVING ON, USE CELL PHONE AS GPS. SOME SERVICE WRITERS DON'T WRITE ALL CONCERNS ON REPAIR ORDER, REPEATED BLOWN FUSES, AT HIGHWAY SPEEDS CAR SLAMS ON BRAKES, CRUISE SLOWS THO CAR AHEAD IS IN OTHER LANE. CODES SINCE PURCHASE, LOST COMMUNICATION WITH BCM-3 TIMES, LOST COMMUNICATION WITH NAV CONTROL MODULE ONCE, LOST COMMUNICATION WITH BCM MODULE B-ONCE, PRE COLLISION SYS-TWICE, 1 ROUGH IDLLE. DEALER NEVER TOLD ABOUT CODES, ALWAYS "SYSTEM OPERATING AS DESIGNED".
NHTSA complaint #11120657 — an unverified report by a vehicle owner.
at 1,123 milesCocoa Beach, FL1 injured
ELECTRICAL SYSTEM
PURCHASED 02/13/17. MAR VA TO FL, SEAT HEATER ON, NOTICED HOT SMELL SEAT GOT EXTREMELY HOT, TURNED IT OFF, TAKES 10-15 MINS TO COOL DOWN WHILE IN SEAT. DAY 2 OF TRIP, HAPPENED AGAIN. STOPPED AT REST AREA, JEANS STUCK TO LEG, EXAM SHOWED RED POPPED BLISTER ON UPPER RIGHT LEG, EXTREMELY PAINFUL. APPLIED BURN CREAM AND BANDAID. DROVE TO FRIENDS, SITTING ON LEFT CHEEK. TOOK PICS, WENT TO URGENT CARE. DIAGNOSIS 2ND DEGREE BURN. 3/23 DEALER INSPECTED SEAT HEATER, STATED IT'S DESIGNED TO SHUT OFF AT 107 BUT WOULD PUT IN SYSTEM INCASE IT HAPPENED AGAIN, DIAGNOSED OPERATING AS DESIGNED. IN MAR CORPORATE OPENED 1ST CASE. BURNED 5 MORE TIMES, LAST ON 3/19/18, VEHICLE TO DEALER EACH TIME, ALWAYS DIAGNOSED "OPERATING AS DESIGNED". ONE TECH CHECKED TEMP WITH 3 DIFFERENT GUNS, HIGHEST TEMP WAS 111 OTHER GUNS WITHIN 3 DEGREES. ONE DEALERS SERVICE WRITER SUGGESTED THEY DISCONNECT IT TO ENSURE NO MORE BURNS. HAVE MEDICAL ISSUES, THAT WHILE DRIVING ARE EASED WITH THE HEAT FROM THE SEAT. ON 6/15 AND 7/12 18, VEHICLE TO DEALER DUE TO DRIVER'S SEAT GETTING EXTREMELY HOT, SHUT DOWN AND NOT OPERABLE FOR 3 HOURS, THO THE PASSENGER SEAT WORKED. REPORTED ISSUES TO MANUFACTURER AND RECEIVED ANOTHER CASE NUMBER. JUST FOUND OUT BOTH HAVE BEEN CLOSED. 7 TIMES TO DEALER FOR NAV/RADIO PROBLEMS, 2 CASES, STOPPED WORKING BLACK SCREEN, SYSTEM FREEZING UP, TAKES 5-7 MINS CALCULATING DIRECTIONS, NOT RECOGNIZE ROADS DRVING ON, USE CELL PHONE AS GPS. SOME SERVICE WRITERS DON'T WRITE ALL CONCERNS ON REPAIR ORDER, REPEATED BLOWN FUSES, AT HIGHWAY SPEEDS CAR SLAMS ON BRAKES, CRUISE SLOWS THO CAR AHEAD IS IN OTHER LANE. CODES SINCE PURCHASE, LOST COMMUNICATION WITH BCM-3 TIMES, LOST COMMUNICATION WITH NAV CONTROL MODULE ONCE, LOST COMMUNICATION WITH BCM MODULE B-ONCE, PRE COLLISION SYS-TWICE, 1 ROUGH IDLLE. DEALER NEVER TOLD ABOUT CODES, ALWAYS "SYSTEM OPERATING AS DESIGNED".
NHTSA complaint #11120657 — an unverified report by a vehicle owner.
at 4,000 milesMinneapolis, MN
VISIBILITY/WIPER
THE WIPERS DO NOT WORK IN COLD WEATHER, THE WIPERS ARE STUCK EVEN WITH A CLEAN WINDSHIELD
NHTSA complaint #11088492 — an unverified report by a vehicle owner.
at 12,273 milesDenver, CO
UNKNOWN OR OTHER
THE SUNROOF SPONTANEOUSLY SHATTERED WHILE DRIVING THE CAR AT A SPEED OF APPROXIMATELY 60 MPH ON THE HIGHWAY. NO OTHER CARS WERE AHEAD ON THE ROAD AT THE TIME AND THERE WERE NO OVERPASSES. THERE WAS NO DEBRIS FROM THE ROAD OR OVERHEAD. SUNNY DAY, APPROXIMATELY 45 DEGREES. AFTER MARKET CROSSBARS HAD BEEN INSTALLED BY THE DEALER 6 DAYS PRIOR. UNABLE TO DETERMINE IF DEALER CAUSED DAMAGE; DEALER CLAIMS THEY DID NOT. CAR HAD BEEN DRIVEN MINIMALLY SINCE CROSSBAR INSTALLATION. ROOF OF CAR DOES NOT SHOW ANY INDICATION OF DAMAGE.
NHTSA complaint #11051832 — an unverified report by a vehicle owner.
at 1,900 milesCookeville, TN
VEHICLE SPEED CONTROL
WHILE DRIVING IN RADAR CRUISE MODE, THE VEHICLE WILL NOT STOP FULLY IF THE CAR IN FRONT DROPS BELOW 25 MPH. IT WILL BEEP ANS THEN ALLOW THE VEHICLE TO REAREND THE CAR IN FRONT.
NHTSA complaint #11051345 — an unverified report by a vehicle owner.
at 3,950 milesActon, MACrash1 injured
STEERING
I PULLED INTO MY PARKING SPOT IN MY CONDOMINIUM COMPLEX, WITH MY FOOT ON THE BRAKE PEDAL (AT ZERO MPH). AS I WAS TRYING TO PUT IT INTO PARK, THE VEHICLE SUDDENLY LURCHED FORWARD AND JUMPED INTO THE HILLY WOODS. I PRESSED HARDER ON THE BRAKE PEDAL BUT IT WOULD NOT STOP OR SLOW DOWN AND I WASN'T ABLE TO CONTROL THE STEERING. THE CAR CONTINUED GOING THROUGH THE HILL FULL OF LARGE TREES. FINALLY THE VEHICLE ONLY STOPPED WHEN IT CRASHED INTO A TREE. I HAD A HARD TIME OPENING THE DOOR TO GET OUT OF THE CAR BECAUSE IT WAS WEDGED AGAINST SAID TREE. IF THE CAR DIDN'T CRASH INTO THE TREE, IT WOULD HAVE CONTINUED DOWN THE EMBANKMENT TO CRASH INTO 5 CARS BELOW AND THE RESULTS WOULD'VE BEEN MORE DISASTROUS. THE FOLLOWING SHOULD BE NOTED: 1)AIR BAGS DID NOT DEPLOY 2)VEHICLE IS BRAND NEW ' I PURCHASED IT ON 9/1/17 FROM DEALERSHIP WITH ABOUT 17 MILES ON IT 3) UNABLE TO ASCERTAIN HOW FAST THE VEHICLE WAS TRAVELING IN THE WOODS (HUGE TREES); MY AIM WAS TO STOP THE VEHICLE COMPLETELY TO AVOID A POTENTIAL DISASTER
NHTSA complaint #11045914 — an unverified report by a vehicle owner.
at 3,950 milesActon, MACrash1 injured
STRUCTURE:BODY
I PULLED INTO MY PARKING SPOT IN MY CONDOMINIUM COMPLEX, WITH MY FOOT ON THE BRAKE PEDAL (AT ZERO MPH). AS I WAS TRYING TO PUT IT INTO PARK, THE VEHICLE SUDDENLY LURCHED FORWARD AND JUMPED INTO THE HILLY WOODS. I PRESSED HARDER ON THE BRAKE PEDAL BUT IT WOULD NOT STOP OR SLOW DOWN AND I WASN'T ABLE TO CONTROL THE STEERING. THE CAR CONTINUED GOING THROUGH THE HILL FULL OF LARGE TREES. FINALLY THE VEHICLE ONLY STOPPED WHEN IT CRASHED INTO A TREE. I HAD A HARD TIME OPENING THE DOOR TO GET OUT OF THE CAR BECAUSE IT WAS WEDGED AGAINST SAID TREE. IF THE CAR DIDN'T CRASH INTO THE TREE, IT WOULD HAVE CONTINUED DOWN THE EMBANKMENT TO CRASH INTO 5 CARS BELOW AND THE RESULTS WOULD'VE BEEN MORE DISASTROUS. THE FOLLOWING SHOULD BE NOTED: 1)AIR BAGS DID NOT DEPLOY 2)VEHICLE IS BRAND NEW ' I PURCHASED IT ON 9/1/17 FROM DEALERSHIP WITH ABOUT 17 MILES ON IT 3) UNABLE TO ASCERTAIN HOW FAST THE VEHICLE WAS TRAVELING IN THE WOODS (HUGE TREES); MY AIM WAS TO STOP THE VEHICLE COMPLETELY TO AVOID A POTENTIAL DISASTER
NHTSA complaint #11045914 — an unverified report by a vehicle owner.
at 3,950 milesActon, MACrash1 injured
SERVICE BRAKES
I PULLED INTO MY PARKING SPOT IN MY CONDOMINIUM COMPLEX, WITH MY FOOT ON THE BRAKE PEDAL (AT ZERO MPH). AS I WAS TRYING TO PUT IT INTO PARK, THE VEHICLE SUDDENLY LURCHED FORWARD AND JUMPED INTO THE HILLY WOODS. I PRESSED HARDER ON THE BRAKE PEDAL BUT IT WOULD NOT STOP OR SLOW DOWN AND I WASN'T ABLE TO CONTROL THE STEERING. THE CAR CONTINUED GOING THROUGH THE HILL FULL OF LARGE TREES. FINALLY THE VEHICLE ONLY STOPPED WHEN IT CRASHED INTO A TREE. I HAD A HARD TIME OPENING THE DOOR TO GET OUT OF THE CAR BECAUSE IT WAS WEDGED AGAINST SAID TREE. IF THE CAR DIDN'T CRASH INTO THE TREE, IT WOULD HAVE CONTINUED DOWN THE EMBANKMENT TO CRASH INTO 5 CARS BELOW AND THE RESULTS WOULD'VE BEEN MORE DISASTROUS. THE FOLLOWING SHOULD BE NOTED: 1)AIR BAGS DID NOT DEPLOY 2)VEHICLE IS BRAND NEW ' I PURCHASED IT ON 9/1/17 FROM DEALERSHIP WITH ABOUT 17 MILES ON IT 3) UNABLE TO ASCERTAIN HOW FAST THE VEHICLE WAS TRAVELING IN THE WOODS (HUGE TREES); MY AIM WAS TO STOP THE VEHICLE COMPLETELY TO AVOID A POTENTIAL DISASTER
NHTSA complaint #11045914 — an unverified report by a vehicle owner.
at 11,000 milesSeattle, WA
ENGINE
OUR NAMES ARE [XXX] RESIDING AT [XXX] IN [XXX] .AS OF JULY 17 WE STARTED ENCOUNTERING VERY DANGEROUS AND ODD INTERMITTENT BEHAVIOR ON OUR 2017 RAV 4 HYBRID [XXX] WHICH WAS PURCHASED FROM TOYOTA OF LAKE CITY IN DECEMBER OF 2016. CURRENTLY, WE BELIEVE THE CAR IS UNSAFE TO DRIVE DUE TO THIS UNREPAIRED SERIOUS SAFETY DEFECT AND WE ARE NOT DRIVING IT. IN JULY MY WIFE FIRST EXPERIENCED THIS BEHAVIOR WHERE THE CAR WOULD DRIVE FORWARD WHILE IN REVERSE. SHE LATER EXPERIENCED IT AGAIN WITH OUR FRIEND LISE KAUFFMAN IN MID-AUGUST (8-10THISH) WHILE ON ORCAS ISLAND. ON TUESDAY THE 22ND - WE GOT IN TOUCH WITH GABE IN SERVICE AND THEN LATER KAREN. WE WERE TOLD THIS WAS VERY ODD SHOULDN'T BE HAPPENING AND THEY WOULD NEED TO SEE IT HAPPEN. WE WAITED UNTIL THE TRUCK COULD BE SEEN BY A TOYOTA REP - WHO VISITS ONCE A MONTH - ON 8/31 AND WERE TOLD THEY COULDN'T MAKE IT HAPPEN. SATURDAY 9/9 IT HAPPENED AGAIN AS JENN WAS PARALLEL PARKING (MOVING VEHICLE) ON YESSLER WAY WHICH ALMOST MADE HER HIT A CAR. MONDAY 9/11 IT HAPPENED WITH VAN DRIVING IN OUR DRIVEWAY (STATIONARY) AND WE FILMED IT.TUESDAY 9/12 SPOKE TO CAREN - STILL SPOKE OF HOW ODD THIS WAS AND THEY COULD NOT DUPLICATE IT. I TOLD HER ABOUT VIDEO AND CONCERN ABOUT OUR SAFETY - BIGGER ISSUE - WAS TOLD SHE WOULD CONTINUE TO DISCUSS AND THEY WERE ON OUR SIDE. SENT HER VIDEO VIA EMAIL TO [XXX]. TODAY, WEDNESDAY 9/13 I SPOKE TO [XXX] AT 2:30 AND SHE ASKED ME MORE QUESTIONS ABOUT OUR DRIVEWAY (WHICH I'VE MADE CLEAR - MULTIPLE TIMES - AND ONCE AGAIN ASKED IF WE COULD BRING THE CAR IN AND DUPLICATE THE SITUATION. WE HAVE BEEN VERY CLEAR IN OUR COMMUNICATION THAT THIS IS AN INTERMITTENT ISSUE AND THUS WE CAN'T. WE DO HAVE IT ON FILM AND CAN NO LONGER DRIVE THE CAR WITH THE FEAR OF SOMETHING GREATER HAPPENING TO ENDANGER US, OTHERS OR PROPERTY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11023434 — an unverified report by a vehicle owner.
at 150 milesMarana, AZ
STRUCTURE:BODY
I PURCHASED A 2017 RAV4 FROM BIG2TOYOTA IN CHANDLER AZ ON THE 23RD OF MARCH 2017.THERE WERE SEVERAL COMMUNICATIONS WITH SALES PERSON PHIL HARMON CONCERNING THE PURCHASE.I HAD DONE SOME RESEARCH ON THIS VEHICLE AND SAW A COUPLE OF COMPLAINTS ABOUT MOVEMENT OF THE HOOD WHEN DRIVING, SOME EVEN DESCRIBED AND FLOPPY HOOD. I ASKED, BY EMAIL, MR. HARMON IF HE KNEW ANYTHING OF THIS PROBLEM. HE REPLIED THAT HE HAD NEVER HEARD OF IT. I LIVE IN THE TUCSON AREA, ABOUT 100 MILES FROM WHERE I PURCHASED MY NEW CAR. WHILE DRIVING MY NEW CAR HOME I NOTICED THAT THE HOOD MOVED AROUND QUITE A BIT WHEN DRIVING THE 75MPH SPEED LIMIT ON THE WAY HOME. THE FOLLOWING DAY I ALSO NOTICED THAT THE HOOD MOVED AROUND WHILE DRIVING OVER BUMPY ROADS AT 30 MPH. I CALLED MY LOCAL TOYOTA DEALER, PRECISION TOYOTA IN TUCSON AND MADE AN APPOINTMENT TO GET THIS TAKEN CARE OF.THE FIRST APPOINTMENT WAS ONE WEEK LATER.I WAITED ABOUT 5 HOURS FOR THE CAR AND WAS TOLD THAT THERE IS NOTHING THAT CAN BE DONE. THEY DROVE TWO BRAND NEW RAV4S AND THEY ALSO HAD HOOD MOVEMENT. I CALLED TOYOTA CUSTOMER CARE WHERE THEY INSISTED THAT I GO BACK TO PRECISION TOYOTA AND DRIVE TWO BRAND NEW RAV4S. I DID AND INDEED THEY HAD THE SAME PROBLEM. TOYOTA SAYS THIS IS NORMAL, THE SELLING DEALERSHIP SAID THEY NEVER HEARD OF IT SO NOT SURE WHICH IT IS? PERHAPS A DISCLOSURE IS IN NEED IF THIS IS IN FACT A TRAIT OF THE VEHICLE. FOR ME THE BOTTOM LINE IS THE HOOD SHOULD FIT FIRMLY AND NOT MOVE AND JUMP AROUND WHEN THE CAR IS IN MOTION. I DON'T FIND ANY OF THIS ACCEPTABLE FOR A BRAND NEW CAR OR ANY CAR! I SPOKE WITH MELANIE AT TOYOTA CARE800-331-4331 CASE # 1704033640. MARK AND CONOR AT PRECISION TOYOTA SERVICE. ALL PEOPLE INVOLVED HAD NOTHING MORE TO OFFER ME.I ASKED "SO I AM STUCK WITH THIS PROBLEM?" I GOT NO REPLY.I AM FRUSTRATED AND DON'T KNOW WHERE TO TURN, I REALLY DON'T WANT TO GET INTO A LEGAL BATTLE BUT MAY BE NO OTHER CHOICE
NHTSA complaint #10972364 — an unverified report by a vehicle owner.
at 2,550 milesAnchorage, AK
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING ON A CITY STREET I HEARD A LARGE NOISE THAT SOUNDED LIKE A GUN SHOT. I PULLED OVER TO LOOK AT THE CAR TO SEE IF IT HAD BEEN SHOT. I SAW NOTHING OUT OF THE ORDINARY. IT WAS APPROXIMATELY 0-15 DEGREES F AT THE TIME. LATER WHILE LOOKING OUT MY SECOND STORY WINDOW I NOTICED A SPOT THAT APPEARED TO BE THAWED OUT ON THE ROOF OF MY CAR. UPON FURTHER INSPECTION I NOTICED THE SUNROOF HAD BEEN SHATTERED. THERE WAS A LARGE HOLE IN THE CENTER OF THE SUNROOF. IT WAS A GOOD THING THAT MY INTERIOR SUNROOF SHADE WAS CLOSED AT THE TIME THE SUNROOF EXPLODED OTHERWISE I MAY HAVE LOST CONTROL OF THE VEHICLE AND CRASHED. THE CAR IS BRAND NEW AND I HAVE HAD IT FOR LESS THAN 6 MONTHS.
NHTSA complaint #10946793 — an unverified report by a vehicle owner.
at 2,550 milesAnchorage, AK
VISIBILITY/WIPER
WHILE DRIVING ON A CITY STREET I HEARD A LARGE NOISE THAT SOUNDED LIKE A GUN SHOT. I PULLED OVER TO LOOK AT THE CAR TO SEE IF IT HAD BEEN SHOT. I SAW NOTHING OUT OF THE ORDINARY. IT WAS APPROXIMATELY 0-15 DEGREES F AT THE TIME. LATER WHILE LOOKING OUT MY SECOND STORY WINDOW I NOTICED A SPOT THAT APPEARED TO BE THAWED OUT ON THE ROOF OF MY CAR. UPON FURTHER INSPECTION I NOTICED THE SUNROOF HAD BEEN SHATTERED. THERE WAS A LARGE HOLE IN THE CENTER OF THE SUNROOF. IT WAS A GOOD THING THAT MY INTERIOR SUNROOF SHADE WAS CLOSED AT THE TIME THE SUNROOF EXPLODED OTHERWISE I MAY HAVE LOST CONTROL OF THE VEHICLE AND CRASHED. THE CAR IS BRAND NEW AND I HAVE HAD IT FOR LESS THAN 6 MONTHS.
NHTSA complaint #10946793 — an unverified report by a vehicle owner.